KAOSPILOT MONTHLY #1 11/2006 Dear reader, Welcome to KaosPilot Monthly, the first newsletter of a planned monthly series – about our selves and the world around us.
Content # The new principal found
As a result of the international agenda, the number of KaosPilot schools and educational programmes is growing as well as the even more growing number of students and friendly contacts. Therefore, we have decided to launch a newsletter to let our partners, customers, students, colleagues and friends or merely interested from Denmark and from abroad know about our doings and projects – no matter where on earth they are. Feel free to forward. We welcome both feedback on this edition and contributions to future newsletters.
# New Corporate Entrepreneurship Education # Outpost 2007 # Find your hidden potentials – think new – get inspired # What’s this thing about social innovation? # Board’s corner
# The new principal found Adventurer and change agent. Therapist and motorbike racerdriver. Seminar leader of aboriginal communities, Fortune 500 companies, state agencies and educational institutions on diversity issues, leadership training, conflict management and resolution, group work and extensive leadership trainings. And woman. The new principal of KaosPilot International was found last week. Read her self portrait and have a look at her cv.
About me – I am an adventurerer at heart. My greatest passion is to race my Ducati on track days at Portland International Race Way. I love the moments when there is no differentiation between me, the bike, the track and the surrounding environment. In that experience of flow, I remember what life is about.. what life can be! I try to live the rest of my life with a similar passion. Thus, I am endlessly fascinated by the complexity of the human
psyche, whether i sit with an individual, a couple or a group transforming in the midst of a huge crisis! These moments I am reminded what life is about: our endless capacity to disagree – yet meet, expand, grow and love. Thus, I love to facilitate change and transformational processes with individuals, couples and groups. I love to feel the beat of the human heart and of life. I love to crack the code of trouble and get out before the alarm goes off and the police shows up... meaning get people to open up to experiences beyond themselves before the defenses kick in and arrests the case. I am currently completing a book on change that focuses on us human beings as individuals, couples, and groups and why change is so difficult for so many of us. It explores the hurts and disappointments we all have experienced on some level and how they structure our lives, relationships and world experiences and thus become part of a self-organizing, self-perpetuating
KAOSPILOT MONTHLY #1 11/2006 system that often prevents the change that most of the time is needed in order to truly live the life that seems most authentic to our deepest sense of self. I am very excited to be part of the Kaospilots... feel I have found my tribe!
CV Jytte Vikkelsøe, Ph.D. MPF, has a private practice in Portland, Oregon, where she works as a counselor, coach and consultant, helping individuals, organizations and communities embrace change, challenges and conflict as vehicles of growth. A long-time colleague and student of Arnold Mindell, Jytte is a senior faculty member of the Process Work Institute in Portland and has helped develop learning centers for Process-oriented Psychology in the United States, Australia, New Zealand and Denmark. As an international trainer in Process Oriented Psychology and its applications, she has conducted seminars in Asia, Europe, Australia, New Zealand, North America, and the former Soviet Union. Jytte’s work as a facilitator and trainer with organizations and communities has encompassed a diverse range of groups and companies. She has trained management from fortune 500 companies, state agencies, and educational Institutions on diversity issues, leadership training, conflict management and resolution, group work, and has lead extensive leadership trainings. She has facilitated workshops in centers like Esalen, Naropa, Omega, and Findhorn. Jytte Vikkelsoe was born in Denmark, but lives in the USA. Jytte’s greatest passion is to facilitate change and transformational processes with individuals, couples and groups. For further information contact Jytte Vikkelsøe at: Jytte Vikkelsøe, Ph.D. 2169 NW Irving #11 Portland OR 97210 503 223 6548 jytte@jyttevikkelsoe.com www.processwork.dk Also read the press release about the employment of Jytte Vikkelsøe here http://users.homebase.dk/~awi/new_principal.pdf
# Corporate Entrepreneurship Education – a new education for innovators in Danish business Creation has developed an education for innovative colleagues in Danish businesses who want to make a positive difference. The education is the result of a collaboration between Aarhus School of Business and IDEA – making advantage of the core competences of each institution. The world demands new solutions to some of this age’s
greatest challenges. This fact has the potential to become one of tomorrows greatest sources of growth and the ability of Danish companies to innovate and create sustainable change will be paramount. To compete on innovation puts new demands on management which is fast becoming an ever-increasing parameter in terms of being competitive. It becomes essential to fuse unique Danish competencies with global demand and at the same time define and develop new strategies, industries and competencies that will secure our place as one of the worlds foremost innovation lead economies. This is a challenge we are ready to meet! A stabile macroeconomic climate and well performing markets have made Denmark one of the most competitive countries in the world. However, traditional economic instruments are no longer sufficient in order to secure the continued growth of the knowledge-based economies of tomorrow. When you ask the question of what will drive Denmark into the future, an important component of the answer is the intrapreneur – the employee who innovates within the boundaries of the organisation that employs him. With this in mind, we are proud to launch the Corporate Entrepreneurship Education – an education for innovators in Danish business. The programme has been developed and arranged through a partnership between the KaosPilots, the Aarhus School of Business and Denmark’s International Entrepreneurial Academy. The programme is primarily centred on the participating companies’ innovative projects, which are driven forward by the individual participant. The focus throughout will be on innovation management, innovation processes and on how to structure and regulate the corporate fabric to allow innovation and business development to flourish. The overall aim of the education is to strengthen the innovative capacity, attraction value and competitive ability of the participating companies by putting a focus on the great, and often untapped, potential that their internal resources already posses. We have an ambition of releasing the latent potential already present in Danish business by training employees in identifying, developing and implementing radical innovation within the boundaries of their employer – for who has a greater chance of success than an internal innovator with access to an existing business’ experience, capital, brand and network? The education is targeted at entrepreneurial and resourceful employees who have the ideas for innova-
KAOSPILOT MONTHLY #1 11/2006 tion and development but perhaps lack the process knowledge, competencies and tools that will allow them to fully embrace a role as change facilitator and set off down the path towards radical innovation. It is expected that all participants have a minimum of 3 years previous project or management experience prior to commencing studies.
For print download the text in pdf at: http://users.homebase.dk/~awi/CEE_english_1page.pdf Or find a full description here: http://users.homebase.dk/~pkr/CEE
# Outpost 2007 The next outpost is now official. Team 12 has been waiting a long time for this and therefore we’re happy to announce that the decision has now been taken to create the next KaosPilot outpost in Vancouver from February 15 to May 15, 2007.
Location The location for an outpost is chosen based on the emerging global trends. We ask ourselves: Where is the next mayor change in business, society culture going to take place? And we go there to engage, experiment and create new insights. Vancouver has been chosen because the city is at the forefront of sustainable urban development. Because First Nation culture and ideas are finding their way into the shaping of a new paradigm for leadership-thinking in sustainable societies. And because the city is a gateway between the west and the booming economies of Asia.
Assignment The objective of the assignments for the outpost will be: • We get a complete experience of a new playground with new trends, new markets, new friends, new cultures, new ideas and new techniques. • We get a new understanding of systems and approaches in business, society and culture. • We get the freedom to develop new ways of creating and sharing knowledge. The time will be divided into 5 blocks: • Project (4 weeks, Aarhus) • Engage (2 weeks, Vancouver) Explore and understand the context • Experiment (8 weeks, Vancouver) Work on projects with partners • Create (2 weeks, Vancouver) Finishing deliverables • Sharing (4 weeks, Aarhus) Sharing knowledge and preparing exam
During the Engage-block the team will be divided into 6 groups working on projects for local organizations within the focus areas of the outpost. And the team will have an assignment from the school to document the results of the outpost through mixed media. A comprehensive description of the project and the precise assignment will be ready for presentation to you at the beginning of the term on January 8.
Deals We are right now setting up deals for homebase, accommodation and project contracts. Our local partner is Check Your Head (www.checkyourhead.org), a youth education network based in Vancouver. With their help companies and organizations within different sectors of society are being approached and they are sharing their network in order to get the physical frames of the outpost in place. The intention is to have homebase and accommodation in place by the start of the term. And have identified and carried though initial talks with about 10 potential project partners. We have created a one-pager that tells about the KP and the deal we offer. Read it here: http://users.homebase.dk/~nat/t12/outpost/kaospilots_vancouver.pdf
Team Your team leaders on the outpost will be Fanny and Simon. Paul will join the team for the Preject and the Sharing blocks. Schedule The semester starts on January 8. We leave for Vancouver approx. February 15. We return to Denmark approx. May 15. The semester ends on June 15. A presentation of the current status of the outpost will be held during week 50.
Economy The school pays for flight tickets, insurance, visa and homebase. You pay for accommodation and food. (Prices are moderate and we expect to be able to find accommodation for less than 100 dkr. per day.) We have a really good feeling about this project. The feedback we get on our choice of destination is encouraging. And there seems to be lots of interesting partners to work with.
Paul Natorp, Head of Studies
KAOSPILOT MONTHLY #1 11/2006 # Find your hidden potentials – think new – get inspired For 15 years the KaosPilots in Aarhus has not only been running an education, but also a commercial consultancy working in the private, public and voluntary sector. The business idea is to help organizations and individuals master the capability for innovation and creativity – leveraging on the KaosPilot mindset and methodology, combining the disciplines creative business, project and process design. The consultancy services are delivered by Creation, the department of customer specified projects. This winter, the department offers five new courses.
Dynamic project leadership Get your projects off to a flying start and a smooth landing with the KaosPilots’ inspiring two-day course in dynamic project leadership. You will be trained in facilitating teamwork and using individual dreams, visions, motivation and creativity as part of your project leadership. The course is taught in Danish. Contact Niko Grünfeldt at niko@kaospilot.dk or phone +45 8612 9522. Personal leadership More than ever, modern leadership has become a working field requiring not only the leader’s vocational competence and capability to make results, but also to combine your motivations and dreams with your actions. Therefore, KaosPilots course in personal leadership trains you in achieving consistency between your values, choices and actions. Among other things, you will work with goal setting, personal values, proactive action, motivation, etc. The course is taught in Danish. First session takes place February 5–6, 2007. Contact Per Krull at krull@kaospilot.dk or phone +45 8612 9522. Process leadership Shake new life into the work processes at your office and achieve better results with The KaosPilots’ course on targeted process leadership with a creative edge. You will learn to initiate, design and lead the many changes facing your organization on a daily basis and you will be trained in using creative tools. The course is taught in Danish. Contact Per Krull at krull@kaospilot.dk or phone +45 8612 9522. Creation coaching The KaosPilots’ course in coaching will train you to use a series of creative tools designed to unlock hidden potential and help the person being coached in finding their own possibilities and solutions to their tasks.
Among other things, you will work with active listening, question techniques, mutual feedback and using your humor and intuition as part of your coaching. The course is taught in Danish. First session takes place January 23-24, 2007. Contact David Storkholm at david@kaospilot.dk or phone +45 8612 9522.
Our History Discover your organization’s history with the KaosPilots’ four-hour seminar on floor-mapping. In this seminar, the participants are lead through their organization’s history by retelling historical highlights and events that are particularly meaningful to the organization and involve individual accomplishments, reflections, group stories, etc. The course is taught in Danish. Contact Per Krull at krull@kaospilot.dk or phone +45 8612 9522. For a full description of the courses kindly check out our website www.kaospilot.dk.
# What’s this thing about social innovation? December 1st, 2006, will be a historic day, not just for the KaosPilots, but for all of Denmark, when Per Krull, systemic consultant for the KaosPilots, sets out to tackle a three-year Business PhD on social innovation. It is the very first time that this topic is taken up for research within the field of business at the PhD level in Denmark and, likewise, the first time that the KaosPilots contribute documented research to the established knowledge within that field. We asked our new PhD-student to enlarge on the topic and his plans for the coming three years of research.
1. Why a PhD in Business and what is social innovation all about? After 5 years as a generalist and leader, I wanted to specialize in that which interests me most: change. A PhD program seemed like the best choice for me because I would have the time to read the most interesting books on the topic and the opportunity to participate in social debates through the media, by writing articles, chronicles, etc. Moreover, a PhD is recognized internationally. It will involve studying in USA and England and carrying out action research and international field studies. I will also take part in research teams at ASB (Institut for Ledelse / Strategy Lab) and CBS (International Center of Business and Politics), which could lead to whole new networks between businesses, urban developers, charity organizations, social entrepreneurs, etc., nationally and internationally. Social innovation is about how cities, governments, busi-
KAOSPILOT MONTHLY #1 11/2006 nesses, organizations and individuals solve social and global problems with innovative solutions. The task will be to bring forth an empirically and theoretically based method that indicates how to optimize and accelerate social innovations. For example, I will analyze which conditions, processes and business models create and support the phenomenon, such as by looking at the role of leadership in social innovation within businesses, which processes and dynamics are necessary for social innovation to take place, and this knowledge will be supported by empirical examples gathered from around the world. As examples of social innovation, I would point out the co-operative movement and the Danish Social High School, Grameen Bank and interest-free credit for poor Indian families, Fair Trade, schools for street children in Sao Paulo, open-source methods like Wikipedia and Linux and virtual “commercial” communities such as MySpace.
2. Why did you choose to work with this specific topic? Change First of all, I have always been very interested in change. As people, we are constantly facing changes and are required to handle internal as well as external changes. What I find equally interesting is the ability to train oneself to initiate, lead and carry out changes in order to create something new, to affect and achieve influence on one’s surroundings. Innovation Secondly, the ability to innovate is decisive to finding new solutions to the problems and challenges we face in any period in time – solutions that create value in more ways than just money and turn-over results. Social responsibility Thirdly, I am interested in innovations that first and foremost have a human or social purpose. I find it more meaningful to work with social and global challenges such as urban development, integration, hunger, and child trade than working solely on how one of the world’s richest countries (Denmark) can strengthen its competitive edge internationally. Strategic area of contribution to the KaosPilots Last but not least, social innovation is a strategic area of contribution to the KaosPilots, that, supported by a PhD, will achieve strengthened professionalism. The field, in general, includes many interesting topics that are within the KaosPilots’ area of specialization, such as leadership, organization, sustainability, diversity, commerce, creativity and social relations. 3. Please explain how social innovation is part of the KaosPilot world. Will you teach the topic and how? What is the content? I am first of all employed as business researcher for the
KaosPilots. This means that research is my main priority and that, over the next three years, I carry out research and convert the knowledge outcome for use by the KaosPilots as an organization, implement it in business development, leadership, etc. I will also be in charge of workshops and lectures internally at the KaosPilots, teach the students in that subject – here, as well as in Norway, Sweden and Holland. Furthermore, I am willing to avail myself as examination advisor for the graduating students interested in writing on the topic and as supervisor for out-post students. I am also counting on being in charge of lectures, consultancy, courses, teaching, process facilitation and project leadership for external clients in Creation.
4. How do you expect social innovation to be implemented in a business? I believe that there will be a potentially great market for counseling, crash courses and consultancy companies within both, the private and public sectors, and charity organizations or foundations that donate money to charities. How exactly this will come about will be revealed by the research project. 5. What personal mark do you hope to leave with the project? With this project, I hope to strengthen the KaosPilots’ internationalization process, for example by way of the international network the project will be set within, and through the new knowledge about social innovation that the project will generate. It is furthermore utmost important to me that the KaosPilots balance practice learning, play and creativity with theoretical approaches. The project will also help strengthen the students’ knowledge of and familiarity with social innovations through the success cases, methods and tools that the project will supply over the next two to three years. Per Krull holds a Master of Arts and has been employed at the KaosPilots since 2001 as systemic consultant, concept developer, lecturer and workshop leader. From 2004 to 2006 he took part in running and leading the Development Department, better known today as Creation.
# Board’s corner Playful – risk taking – streetwise – compassion – balance – real world. KaosPilot International is an education with a clearly defined set of values that runs all through the education. But which value is the most important value? ‘Compassion’, if you ask Michael Doneman, board member of KaosPilot International Board and founder of Edgeware, a school and breeding ground for emerging leaders of the Fourth Sector and a platform and
KAOSPILOT MONTHLY #1 11/2006 exchange for entrepreneurs aiming to change the world. Read his article about compassion, the article being the first of an series of articles delivered by the board members.
Compassion Not long ago in Aarhus, as part of the first gathering of the KaosPilot’s International Advisory Board, members of the Board were sectioned off in pairs to spend time with a group of KP students over lunch. For me, this was one of the most memorable parts of the visit; the students, after all, are our raison d’être and I’m always invigorated by the energy and openness of such conversations and the vitality and confidence of these young people. But here I detected a slight hesitation in that confidence. What, I asked them, was their understanding of the value of compassion, as an element of practice within the school and in their work outside the school? The question generated a certain amount of interest and conversation within the group and again later on, and became my motivation to begin this reflection. For the students, I’m guessing there was a general interest in the abstract, but also the kind of curiosity inspired when any of us wonders how something that seems commonplace and ordinary actually works, when we question what normally we take for granted. Why is the sky blue? In the short time we had together, the nearest we come to understanding the concept of compassion was really a kind of dance around the quality of empathy, which I understand as the capacity to identify and subjectively experience the emotional state of another, or some approximation of such. But is this the same as compassion? Most people with an awareness of the school’s conceptual scaffolding will know of the claim to operate through an ‘organizational DNA’ comprised of six core values: Playful, Balance, Streetwise, Real World, Risk Taking, and Compassion. For a student of Zen Buddhism like me, this last word comes with considerable baggage, which is why I brought it up with the KP students in the first place. For my teachers it’s foundational, a value which constitutes, along with the conception of wisdom, the two wings with which a practice (and a life) might take flight. Together, wisdom and compassion allow us to know and to love: how can we love someone, for example, without understanding them, and how can we understand them without loving them? But please (please!) don’t read this as a Buddhist tract. One of the attractions of the teachings for me is that there is no requirement to hang ‘isms’ from them. I use them here because they’re coherent and they’re practi-
cal. Other frameworks would do the job; this happens to be a good one for the subject. So I asked the students about compassion, and I ask you now. What is compassion? What does it mean to you, conceptually and practically? Why do we include it as a core value of our process, our pedagogy, our organizational DNA? What does it look like in the air and on the ground? What if I were to propose that, of the KaosPilots’ six core values, the value of compassion actually underpins and conditions the other five? What if I were to agree with the Tibetan hermit Shabkar that ‘with compassion, one has all the teachings; without compassion, one has none of them’? How might I make that argument?
Suffering/Playfulness Compassion literally means ‘shared suffering’. This seems like empathy, except that the desire to share the burden, not just feel it in common, seems to me like a desire to do something about it, a call to action. A burden shared, as they say, is a burden halved. Perhaps we can think of compassion as a lightening of the load, a freeing-up of energy. Perhaps compassion provides some space for experimentation. For play. How can I be ‘playful’ without having some degree of lightness, of the consciousness of a child, of not-knowing and curiosity, a reprieve from the responsibilities of adulthood, of freedom from my burden, however temporary? And to take on part of someone else’s burden, can’t that also be an invitation to play? Calling Forth/Streetwise Buddhism and quantum physics agree that the act of measuring phenomena, of bringing our attention to them, actually influences the way they manifest in the world. Light manifests as a particle or a wave depending on our instrumentation, the design we bring to the experiment. The same goes for electrons and other sub-atomic entities. And the same for us: aren’t we physically composed of these? Aboriginal people travelling the songlines of Australia talk of ‘singing up’ the country as they walk through it. No song, no country. No song, no singer. Our engagement with the world calls forth its reality, and our engagement with the world also calls forth compassion. We are wired for reality, and we are wired for load-sharing. The sharing of suffering, the lightening of a common load, arises as we call forth the reality of things, as we create maps within which features can be recognized and read, within which action is possible. The Dalai Lama says: ‘Compassion makes one see the picture clearly.’ Without compassion, then, our picture of the world is cloudy, maybe it’s not there at all. How can I be ‘streetwise’ if I can’t recognize the street?
KAOSPILOT MONTHLY #1 11/2006 Perhaps this reads a bit literally; perhaps ‘streetwise’ just means being hip to trends, to fluctuations in the fashion meters. But even so, how do I orientate and engage with these if I have no map, no social-cultural GPS? If the drive to compassion is at one with the drive to call forth the world of things, surely a map-maker without compassion is a bad map-maker?
Becoming/Balance The drive at the foundation of compassion to share a burden, to share and in sharing, lighten suffering, need not be entirely altruistic. If I help someone who clearly needs help, whether or not that help is acknowledged or even recognized, I construct an image of myself and my agency in the world which is strong, positive and able. I construct myself as one who has control, who can make choices. And it may be that I don’t even have to actually enact the help in order to benefit: it may be that just in cultivating a compassionate awareness of others and the world, that I construct myself, in a similar way, as strong, positive and able. Compassion helps me become the best I can be. As such it can be understood as a self-actualisation skill, a competency that can be learned, developed, nurtured. I come to a place of ease with myself, I rest in the moment, l am at a point of balance, I have the capacity to tip this way or that way at will. How can I seek ‘balance’ in the world without first understanding – and balancing – who I am? Interdependence/Real World When we begin to understand the suffering of others, we tacitly recognize our connection with them. Thich Nhat Hanh has a lovely teaching which begins with a meditation on the hand. Look deeply into your hand. Is it not possible to see there the hand of your mother, your father, maybe both of them? This isn’t so surprising; we know how genetics works. So it’s also possible to know that the hands of our mother’s mother, and father’s father, also contained their children’s hands, that is, our parents’ hands, and so on, as far back in history as we would like to go. And so also for our children, and their children, as far forward as we choose to project. Backwards, forwards, and sideways as well! Isn’t your hand composed of cells, and aren’t at least some of these cells the output of your digestion of breakfast this morning? And wasn’t the wheat that made the toast or the rice that made the congee grown by a farmer, in collaboration with the sun, water and various minerals? Nothing so very spiritual about this; it’s about the transfer and recombination of atoms, after all. And your hand is pretty real, right? We are wired for reality because we’re wired into reality. In fact, we’re not only connected to all these things, we depend on them. No song, no singer … No
breakfast, no singer. So reality is defined by interconnectivity and interdependence. The KaosPilots education proposes to ground itself in the real world; its value is determined experientially and empirically, experiences and outcomes as real as our hand. Hands are practical, they’re tools, they caress and they build, but they are connected to and depend on everything else. They are simultaneously the reflection of compassion and the instruments of compassion. How do I relate to the ‘real world’ without an understanding of the interconnectedness and interdependence of all things?
Action/Risk Taking The KaosPilots is a platform for action, as distinct from, say, reflection, though of course they’re entwined. We set out to be the best school ‘for’ the world. To frame this goal is itself an act of compassion: we want what is best for something greater than ourselves. To engage in action ‘for’ the world we locate such action in the moralethical domain. If we set out to act in an ethical way, not as an expression of sentiment, we have to relate our action to a moral standpoint. Risk taking is about action, a leap into the unknown, a departure from convention. It’s about throwing away our anchors, at least for a moment, but I suggest its value is realized best, and our evaluation of its outcome is most skillfully measured, when we hold onto a compass when we leap. It requires us to understand what is at stake in the field of our actions and interactions, what there is to be lost and gained and how, in the end, our risk taking might result in benefit for others. A thought experiment proposed in Aarhus by my fellow Board member and friend Ketan Lakhani begins with the provocation: what am I prepared to die for? Another way of putting that might be: for what purpose and from what position am I prepared to take the ultimate risk? As our school takes steps to internationalise its practice, and our friends and advisors cast and recast the school’s work in a variety of contexts, the risks involved (not least the business risks) can be benchmarked with the value of compassion in mind. It’s a bottom line. How can I ‘take risks’, how do I even know what a ‘risk’ is, without some perspective on the causes and effects of my actions, without the moral-ethical yardstick of compassion? Perhaps I have tortured some definitions here. But even so, if we as a school propose to operate with a set of values underpinning our practice, isn’t it worthwhile to consider, and reconsider, not just how to define these values but what the implications are for action? I’ve asked a lot more questions than I’ve suggested answers. I do so to reflect the ongoing debates in my own practice and the kinds of issues that arise (when things are working well) among my colleagues and
KAOSPILOT MONTHLY #1 11/2006 fellow-travellers at Edgeware. Just today I’ve been exchanging email with an Edgie about an ethical dilemna involving the sub-contracting of work to another Edgie. In the process she proposed that her ethical orientation, a Christian one, involved a pursuit of the so-called Golden Rule (‘do what you would have done to you’) which she contrasted with her understanding of a Buddhist orientation (‘don’t do what you wouldn’t have done to you’). This is a fine and wonderful point, pregnant with implications for her practice and mine. Together, they make for a vigorous and open discourse and a richer, more useful intervention in the world. Both are about compassion. I would love this to work as a provocation, a ground for dialogue, tacit or explicit, which might serve the KaosPilots students with whom I first discussed the
# This month’ picture
Team 13 working... photo by Ole Hein Pedersen
matter of compassion. Because the quality of the answers we find, and the quality of the dialogue itself, is conditioned by the quality of our questions. And what will proceed from that is compassion on the wing, understanding tempered by love and love by understanding. Michael Doneman
michael@edgeware.com.au Edgeware Creative Entrepreneurship MWK 1.6 Pty Ltd ACN 076 567 247 46 Annie St, Auchenflower, Qld 4006, Australia Ph 07 3369 6897 Mob 0402 394 166 Int. (+61) www.edgeware.com.au