The price and service are right – Sixt is once again Germany’s best car rental company
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Sixt wins the German Institute for Service Quality’s industry test for the third time Clear test winner in the Conditions and Service categories
Munich, 29 August 2013 – Germany’s biggest car rental company once again emerged as the clear winner in this year’s test conducted by the German Institute for Service Quality (Deutsches Institut für Service-Qualität, DISQ) on behalf of news channel n-tv. The company was awarded by the Institute in 2010 and 2012 as well. This is the second time in succession that Sixt has outdone its rivals, scoring especially in terms of its conditions and outstanding service. For instance, the company provided the best telephone service, exceptionally quick and high quality e-mail handling, and a very clear, customer-oriented website. All in all, Sixt is Germany’s best car rental company. The German Institute for Service Quality and news channel n-tv assessed a number of different aspects of German car rental firms. They examined companies’ terms and prices on the basis of a range of model queries. Sixt offered the lowest prices for many of the combinations of rental duration and vehicle category that were enquired about. Furthermore, the Institute tested service quality by means of covert phone calls and e-mail enquiries, and assessed the user-friendliness of websites. Again, Sixt’s results were significantly better than all of its rivals. Markus Hamer, Managing Director of the German Institute for Service Quality: “Sixt stood out again on account of its excellent service and good prices. Outstanding aspects of Sixt’s clear win were its exceptional e-mail handling and the best telephone service. The transparency of its prices on its website and during the booking process are proof of customer-oriented service quality.” Detlev Pätsch, COO at Sixt SE: “Receiving this award for the third time confirms that we have been improving the quality of our products and services constantly. Customers enjoy premium quality throughout the entire rental process. We don’t rest on our laurels, we keep pursuing new objectives at full pace.”
Note to editors: Don’t miss the n-tv advisory programme TEST on 29.08.2013, at 6.35 pm. About Sixt: Sixt is a leading international provider of high-quality mobility services for business and corporate customers as well as private travellers. The company's strengths lie in the high proportion of premium cars in the vehicle fleet, its employees’ consistent service orientation paired with a good price-performance ratio. Taken together these strengths have given the 1912 founded Company a unique market position. Sixt is the only international provider to develop flexible and individual concepts for ist customers that integrate the rental and leasing products. In addition, the company consistently takes due account of today’s mobility requirements and is expanding its range of products and services with modern online and mobile solutions according to demand. With representations in around 100 countries worldwide Sixt is continually expanding its presence, maintaining alliances with renowned addresses in the hotel industry, well-known airlines and numerous prominent service providers in the tourism sector. The Sixt-Group generated a turnover of € 1.6 billion in 2012 and employs more than 3,000 people worldwide. http://www.sixt.de Further Information: Sixt SE Wiebke Wöllmer Sixt Central Press Office Tel.: +49 – 89 / 74444 – 4770 Fax: +49 – 89 / 744448 – 4770 Mail: wiebke.woellmer(at)sixt.com