RISK TIP
CULTURAL DIVERSITY CREATES
LANGUAGE BARRIERS:
REDUCING CLAIMS WITH MULTILINGUAL PATIENTS RICH CAHILL, JD, VICE PRESIDENT AND ASSOCIATE GENERAL COUNSEL, AND SUSAN SHEPARD, MSN, RN, SENIOR DIRECTOR, PATIENT SAFETY EDUCATION, THE DOCTORS COMPANY
Ms. D., a naturalized U.S. citizen from Southeast Asia, presented to Dr. P. for a consultation regarding extensive acne scarring on her face and neck. The patient reported that she felt self-conscious about her appearance and sought advice on possible treatment options. According to the chart, Ms. D. spoke limited English. Her reading proficiency was not noted. >>
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SAN JOAQUIN PHYSICIAN
SPRING 2020
