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Communication is a means of transferring thoughts, ideas and information to another individual. In our day to day life, we sometimes forget the importance of clear communication. What you hear is what you understand may or may not be true. How can one avoid being misunderstood? Lack of mannered communication may be one of the problems in a few corporate.
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Email etiquette is nothing but a set of rules that a person has to follow while drafting an email. Being a major source of communication and at the same time acting as the written proof, it is very important to develop the knack of effective email writing. Especially when it comes to business email etiquette one must be properly trained
So an organisation should include email etiquette training in the list of trainings designed for their employees. So, for E.g.: the basics that must be familiar to each and every employee or the organisation;
An appropriate subject line The correct greeting based on the receiver A small introduction if needed The main content The closing – thank you/regards and signature Sometimes employees may struggle even with these basic layouts of writing an email. So in order to save them from an embarrassing situation, it is the duty of the management to organise for a few email etiquette training exercises.
It is an inevitable skill that may help in avoiding any kind of miscommunication happening in a company. Also the employees must be aware that; a) b) c) d)
Everything they write is available as a document for the public In case of any request, it is important to thank the receiver Always proof red the message before sending it out. In case if a mail received is incomplete, politely ask for a clarification. So a company can also assign a short term course in the above topic via an elearning course made available at some of the websites. Happy writing!
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