How to Order

How to Order: Europe / Middle East / North Africa

Order Minimum: 1 Pallet

Order Acknowledgements: Once you have placed your order, we will send an order acknowledgement and a copy of our terms and conditions to your business. A deposit will be due within 14 days. Please review the details such as ship date, variety, quantities, product types and sizes and notify our customer service representative of any discrepancies or changes. Please read Terms and Conditions carefully.

Terms of Payment: All orders must be paid in full prior to finalizing shipment details unless previous credit arrangements have been made.

Packing and Shipping: Freight, packing materials and refrigerated storage, when warranted, are charged at cost. We can help arrange shipment of your order. Loading and receiving hours at our nursery are 8 am – 3 pm, Monday through Friday. Plants become the property of the purchaser when they are picked up by the carrier. We are not responsible for loss, damage or delay in transit.

Fall Creek Europe’s shipping team packing plants for customer orders at our Spain facility.

Our Sales, Grower Support and Customer service teams in Spain and The Netherlands stand ready to assist you with every aspect of your order and shipment. Please see contact information on page 20.

What to Expect in Advance of Your Plants Shipping

Order Confirmed - 60 Days - 30 Days - 14 Days

Order Shipped

Finish your field preparation We wait for payment

Grower Support Calls You to Review Details of Order With You

Grower Support

You Receive Proforma Invoice

We Put a Date on Shipment Deadline for Payment

Customer Service

Shipping Shipping Period

A. From 1st October until 1st February B. From 2nd February until 1st April

In Order to maintain quality, plants will be kept in Cold Storage and an extra fee will be charged.