HAYES VILLAGE

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HAYES VILLAGE

HAYES, UB3

RICHART APARTMENTS

WELCOME TO HAYES VILLAGE

Set on the grounds of the former Nestle factory, discover a brand-new development, steeped in local heritage and enviably well connected to central London.

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AN IDYLLIC LOCATION TO CALL HOME

Discover the best of both worlds at Hayes Village, with a vibrant high street just a walk away and the bright lights of central London within easy reach.

With the Grand Union Canal on your doorstep and history in the air around, make Hayes Village your home.

We're proud to introduce a range of one and two-bedroom apartments in a growing residential quarter that's bursting with Art Deco and industrial architecture from yesteryear. With easy access to local amenities, quick connections to Heathrow and a vibrant village-like feel at its heart, you could soon be soaking up everything this new community has to offer.

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HuntersGrove Silverda e Rd

| | | | | | | | | | | | | | | | | | |

NestlesAve NHydeRd

Clayton Rd Sta t i o n R d N Hy de Gdns MonmouthRd

BotwellLn

Minet Country Park

London Liverpool Street Bond Street

HISTORY OF HAYES VILLAGE & THE LOCAL AREA

Paddington Hounslow Clapham Junction

Brent Valley Park Hyde Park Battersea Park

West Ealing Richmond

HAMMERSMITH CHELSEA BATTERSEA PUTNEY Heathrow Airport Clapham Common

Osterley Park

RICHMOND UPON THAMES Kew Gardens

Regent's Park Richmond Park

Tottenham Court Road Ealing Broadway Heathrow Terminal 4

Waterloo

Bank

Victoria

CITY OF LONDON FULHAM CLAPHAM

Hayes Town Hayes and Harlington HAYES VILLAGE

An exciting development of over 1,500 homes, Hayes Village is set alongside the famous Grand Union Canal in an idyllic location that’s steeped in local heritage.

This landmark site was previously home to the Nestlé factory and many of its original features, including one of the listed art-deco style buildings, that has formed the centre piece at Hayes Village –marrying old with new and creating a unique and handsome development that will be a joy to call home.

UB3 M4 M4 Hayes and Harlington
HOUNSLOW
CHISWICK
EALING HAYES WESTMINSTER WANDSWORTH

EVERYTHING YOU NEED WITHIN EASY REACH

Hayes & Harlington train station (Zone 5) is just a 9-minute walk from the development – which is served by Crossrail, enabling the area to have faster connections than many Zone 2 locations.

For instance, Heathrow Airport and Bond Street are reachable within 6 minutes and 24 minutes respectively.

Parking is available at Hayes Village, meaning travelling further afield is easy as well. Quick access to the M4 and M25 allow you to branch out across the UK's motorway network in no time at all.

Ealing Broadway Hayes & Harlington Paddington Bond Street Liverpool Street Heathrow T2 & T3 Canary Wharf 8 mins 6 mins 20 mins 24 mins 28 mins 31 mins By Car London Heathrow Airport 5 mins Cranford Park 10 mins Ealing Broadway 19 mins Westfield White City 25 mins Windsor 26 mins M4 4 mins King’s Cross St Pancras 22 mins Tottenham Court Road 25 mins Waterloo 31 mins Bank 31 mins London Bridge 33 mins By Tube (from Mill Hill East Underground) Euston 21 mins On Foot Hayes and Harlington station 9 mins City Thameslink 25 mins Blackfriars 28 mins Luton Airport Parkway 33 mins By Train (from Mill Hill Broadway station) St Pancras International 19 mins By Car London Heathrow Cranford Ealing Westfield Windsor M4 King’s Cross St Pancras 22 mins Tottenham Court Road 25 mins Waterloo 31 mins Bank 31 mins London Bridge 33 mins By Tube (from Mill Hill East Underground) Euston 21 mins On Foot Hayes & Harlington station 9 mins Hayes high street 10 mins Grand Union Canal 1 min City Thameslink 25 mins Blackfriars 28 mins Luton Airport Parkway 33 mins By Train (from Mill Hill Broadway station) St Pancras International 19 mins
UB3 Travel times are approximate. Sources: tfl.gov.uk and Maps.google.com HAYES VILLAGE 9 8

HEALTHY OUTDOOR LIVING

For those who love great days out and the outdoors, Hayes Village is perfectly situated. Cranford Park and Minet Country Park are both less than 10 minutes from the development – and what’s more, beautiful Osterley Park and House, one of the last surviving country estates in London, is also within easy reach.

CRANFORD PARK OSTERLEY PARK AND HOUSE UB3 MINET COUNTRY PARK
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HAYES VILLAGE

EALING BROADWAY

Just a 9-minute train journey away, Ealing Broadway boasts over 80 shops and a range of restaurants encompassing cultures and flavours from around the world.

CHISWICK

Chiswick has long been a highly-sought after destination in west London. The buzzing high road offers an eclectic mix of coffee shops, restaurants and shops – and nearby Strand on the Green, close to the river Thames, is home to several traditional British pubs.

SHOP, DINE OUT AND UNWIND

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For the ideal leisure spot, there’s The Old Vinyl Factory – a one-of-a-kind neighbourhood situated on the site where revolutionary records by The Beatles and Pink Floyd were pressed.

A 9-minute walk from Hayes Village, The Old Vinyl Factory is home to an array of restaurants and shops, as well as a gym, cinema and live music venue.

W5 BISTRO

A new establishment in Ealing Broadway at the refined Dickens Yard, W5 provides exceptional cuisine with a contemporary luxury ambiance.

ANNIE'S, CHISWICK

A consistently popular dining destination in West London, Annie’s delivers Mediterranean and British flavours, and is lauded for its vintage interiors and furnishings.

THE CITY BARGE

An ideal spot for riverside dining and drinkingin Chiswick, The City Barge is often hailed as the Capital’s best riverside pub. Its traditional Sunday roasts are certainly not to be missed.

Whether you decide to stay local or discover everything the Capital has to offer, Hayes Village is an ideal location for discovering the best of London's shopping and cuisine. HAYES VILLAGE

EXPLORING CENTRAL LONDON

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Discover some of the attractions that make London such a wonderful place to live – many are just 30 minutes away from Hayes Village.

WORLD-RENOWNED SHOPPING

From the boutiques of Bond Street to the historic tailors of Savile Row, the West End has much to offer. Alternatively, head to Knightsbridge for Harrods – a famous landmark for all things luxury.

EXPLORE THE SOUTHBANK

Stretching all the way from Waterloo to London Bridge, London’s Southbank is a great place to feel the buzz of the city. It’s home to an eclectic array of sights, bars and eateries – including Tate Modern and Borough Market, where over 100 food and drink stalls cater to every taste.

THEATRES AND CULTURE

Head into town to see a show. Whether you prefer a West End musical, Shakespeare at The Globe or a production at the National Theatre, world-class entertainment is only a short journey away.

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DAYS OUT FOR EVERYONE

THE CHIMES SHOPPING CENTRE

For keen golfers, Stockley Park, with its attractive course, is a 10-minute drive away, while Wentworth and Sunnydale golf clubs – arguably two of the most prestigious golf clubs in the world –are within half an hour of the development.

For those seeking an afternoon or evening of entertainment, Hayes is home to the Beck Theatre, hosting the finest local, national and international theatre companies in its 600-seat venue. The Barra Hall Open Air Theatre can also be found nestled in nearby Barra Hall Park.

If it's retail therapy you're looking for Chimes Shopping Centre in Uxbridge is home to over 70 shops, full of well known brands, cafes and restaurants.

An unforgettable day out can be had in the historic town of Windsor, 11 miles from Hayes Village. There you’ll find famous Windsor Castle, boutique shopping and a fantastic selection of restaurants and cafes. You could even take a jaunt down the Thames by chartering one of the many boats available for hire, or enjoy a fun packed family day out at Legoland.

Famous the world over, Royal Ascot Racecourse hosts legendary race days as well as a calendar of high-profile events and concerts. The venue always promises a great day out for all the family.

UB3 BECK THEATRE, HAYES
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LEGOLAND, WINDSOR WINDSOR

AMENITIES ON YOUR DOORSTEP

Live a healthy and active lifestyle at Hayes Village with a range of amenities and green open spaces to enjoy.

Set in the iconic Art Deco Nestle Apartments, the residents gym offers a light and airy space to workout with views onto the gardens.

With over 9 acres of green open space at Hayes Village, peaceful pockets of of nature can be found around every corner. With play areas, outdoor gym equipment and a running track, there's something for everyone to burn some energy and de-stress.

Located on the Grand Union Canal walks are a plenty along the waterways, with over 21 kilometres of tow paths in Hillingdon alone to explore.

In the heart of Hayes Village there will be a cafe and community space, linking people together and further adding to the place you call home.

PLAY AREAS AND OUTDOOR GYM EQUIPMENT

RESIDENTS GYM CAFE AND COMMUNITY SPACE*
THE GRAND UNION CANAL
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*subject to planning HAYES VILLAGE 19 18

YEADING INFANT & NURSERY SCHOOL

Rated 'Outstanding' by Ofsted the school is just a 9-minute drive away and provides a superb all-round education in a safe and caring environment for children between the ages of three and seven.

EXCELLENT SCHOOLING AND WORLD-RENOWNED UNIVERSITIES

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Families living at Hayes Village have a range of high-performing schools nearby available for all stages of their child's education.

With over 15 'Outstanding' Ofsted rated schools in the area and some of the top independent schools in west London and the Home Counties, Hayes Village is at the centre of a fantastic education hub.

London’s internationally renowned universities are also all within easy reach; including The London School of Economics, Imperial College London and SOAS University of London all offer a range of specialist courses at the very highest level.

ETON & WINDSOR

Renowned worldwide these two quintessentially British towns are home to some of the finest education establishments in the country. From Windsor Girls School, St George's School Windsor to the prestigious Eton College where many of the countries Prime Minister's attended.

ST BENEDICT'S SCHOOL

A leading independent co-educational school, St Benedict’s combines consistently impressive academic standards with a focus on personal development. The school offers a seamless education which can begin aged 3, with nursery, preparatory and senior schooling facilities all located around one site.

NOTTING HILL AND EALING HIGH SCHOOL FOR GIRLS

Founded in 1873, Notting Hill and Ealing High School is an independent day school for girls aged 4–18. The school is widely respected for its strong traditions and enjoys a leading reputation for academic excellence at both junior and senior levels.

EALING HANWELL HEATHROW AIRPORT M25 M25 M25 M4 M4 M4 M4 Hillingdon Hayes Hayes Town HAYES VILLAGE Southall Greenford Brentford Dormer’s Wells Heston Lampton Spring Grove Hounslow Cranford Southall Green Harlington West Drayton Harmondsworth Longford Colnbrook Stanwell St Raphael’s Catholic Primary School Guru Nanak Sikh Academy Notting Hill and Ealing High School St Benedict's School Yeading Primary School Rosedale Primary School Hillingdon Primary School Heathrow Primary School A40 A40 A3113 Bath Rd BathRd ColnbrookBy-Pass GreatWestRd Great West Rd GreatSouthWestRd ThePkwy The Pkwy The Pkwy ChurchRd A40 A40 A406 A406 A205 A205 A316
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ENERGY EFFICIENT HOMES UB3

At Hayes Village, our on-site carbon eff icient energy centre provides combined heating and hot water to showers and central heating across the development, helping to reduce carbon emissions and increase energy efficiency.

Hayes Village has been categorised as EPC level B – a grade of energy efficiency achieved by just 3.1% of existing properties – saving up to £2,763 per year. Another benefit of buying a home at Hayes Village is that our customers may be able to take advantage of cheaper Green Mortgages – meaning double savings!

All windows are doubled glazed and Argon filled as standard for improved thermal performance and incorporate low emissivity glass. The insert gas has a lower rate of thermal conduction than regular air, meaning that heat does not travel through it easily (and therefore does not escape from the home). This same quality makes it ideal for sound insulation, giving it a lower acoustic conductivity.

Everyday items such as taps and toilet flushes have been carefully designed to be more efficient. We install aerated taps as standard as these devices control the amount of water that flows through the tap without affecting the water pressure as they mix the water with air, decreasing your overall consumption.

ENRICHMENT THROUGH BIO-DIVERSITY UB3

At Hayes Village, a specialised planting scheme encourages biodiversity with native tree species and year-round bee-friendlyfloweringplants, whilst a large wildflower meadow will help insects and hedgehogs to forage.

Batandbirdboxes will be installed as high as possible, away from natural light to encourage bats to roost and birds such as house sparrows, swifts, and tits to make their nests here, while biodiverse green and brown roofs will increase natural wildlife habitats.

Across London in 2021, not only were all our new homes built on brownfield land, but we also created over12acresofnewgreenspaceforpeople andwildlife.

Over36%

of our site is accessible green space

23 Biodiverse brown or green roofs

2,500+ sqm wildflower planting

50% expected biodiversity gain

^Indicative figures, based on research from Briary Energy, September 2022

1,500 solar panels

250 new trees planted

3,600+ new sapling hedgerows planted

HAYES VILLAGE 23 22

RICHART APARTMENTS

BEAUTIFULLY DESIGNED HOMES FOR MODERN LIVING

Reaching 10 storeys in height, Richart Apartments is surrounded by green space, offering views over west London from the top floors. Located between private landscaped gardens, Milk Street Park and with the Canal and running track just moments away, take advantage of this peaceful pocket of Hayes Village.

Choose a one or two-bedroom apartment and you’ll enjoy a spacious, thoughtfully designed home full of natural light. Open-plan living areas feature full-height windows, and every kitchen is equipped with a range of modern appliances that make cooking a pleasure and achieve a refined contemporary aesthetic.

All of our bathrooms and en suites come with stylish white and chrome fittings and are finished in attractive ceramic tiling.

Homes in Richart Apartments have their own private balcony: a generously sized extension of living space and ideal for outdoor dining or simply relaxing in the gentle ambiance of Hayes Village.

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Community centre Café Residents’ gym

One-bedroom apartment

Two-bedroom apartment

Affordable homes

RICHART APARTMENTS
Level 8 Level 5 Level 9 Level 10 Level 6 Level 7 HAYES VILLAGE 27 26 HAYES & HARLINGTON STATION 500 METRES VIVEASH SQUARE VIVEASH YARD MILK STREET GARDEN RUNNING TRACK COFFEE PARK MILK STREET MILK STREET MILK YARD SANDOW WALK CARNATION GARDENS CANAL STREET CANAL STREET NESTLES AVENUE WALLIS WALK SANDOW YARD CANAL SQUARE GRAND UNION CANAL EXISTING RESIDENTIAL EXISTING RESIDENTIAL GRAND UNION CANAL APARTMENTSHOUTEN TORRES APARTMENTS NESTLE APARTMENTS POPAT APARTMENTS APARTMENTSBELVAS FERRERO APARTMENTS MARKOFF APARTMENTS BARNETT APARTMENTS BERG APARTMENTS DUFOUR APARTMENTS THORNTON APARTMENTS HERSHEY APARTMENTS MENIER APARTMENTS LEONIDAS APARTMENTS APARTMENTSWHITAKER WITTAMER APARTMENTS APARTMENTSRICHART SHEARDOWN APARTMENTS
Stairs Lift Lift 347 345 346 Stairs Lift Lift 358 359 356 355 352 353 354 357 Stairs Lift Lift 366 367 364 363 360 361 362 365 Stairs Lift Lift 374 375 372 371 368 369 370 373 Stairs Lift Lift 382 383 380 379 376 377 378 381 Stairs Lift Lift 390 391 388 387 384 385 386 389

RICHART APARTMENTS

Living/Dining

8’4” x 9’5” (2570 x 2880mm)

Kitchen

8’8” x 5’5” ( 2650 x 1650mm)

Bedroom

17’1” x 7’8” (5221 x 2400mm)

Bathroom

6’1” x 7’2” (1850 x 2200mm)

4’11” x 11’1” (1500 x 3375mm)

Living/Dining

9’3” x 8’4” (2820 x 2571mm)

Kitchen 8’8” x 5’5” ( 2650 x 1650mm)

Bedroom

17’1” x 7’9” (5221 x 2400mm)

Bathroom

6’1” x 7’2” (1850 x 2200mm)

TOTAL AREA 407.93 sq ft (37.90 sq m) Balcony 4’11” x 11’1” (1500 x 3375mm)

Living/Dining

15’4” x 11’6” (4700 x 3540mm)

Kitchen 8’0” x 8’2” 2450 x 2500mm)

Bedroom

12’4” x 11’6” (3790 x 3530mm)

Bathroom

7’2” x 6’8” (2200 x 2050mm)

TOTAL AREA 550.32 sq ft (51.13 sq m)

Balcony 4’11” x 11’1” (1500 x 3375mm)

Living/Dining

15’5” x 11’7” (4701 x 3540mm)

Kitchen 8’0” x 8’2” ( 2450 x 2500mm)

Bedroom

12’5” x 11’7” (3790 x 3530mm)

Bathroom 7’2” x 6’8” (2200 x 2050mm)

TOTAL AREA 550.32 sq ft (51.13 sq m)

Balcony 4’11” x 11’1” (1500 x 3375mm)

PLOTS 352 (6), 360 (7), 368 (8), 376 (9), 384 (10) PLOTS 359 (6), 367 (7), 375 (8), 383 (9), 391 (10) PLOTS 347 (5), 355 (6), 363 (7), 371 (8), 379 (9), 387 (10) PLOTS 356 (6), 364 (7), 372 (8), 380 (9), 388 (10)
1 BEDROOM APARTMENT 1 BEDROOM APARTMENT 1 BEDROOM APARTMENT 1 BEDROOM APARTMENT
AREA
Balcony
TOTAL
407.93 sq ft (37.90 sq m)
HAYES VILLAGE 29 28 LIVING/DINING BALCONY BEDROOM BATHROOM UC KITCHEN ST BATHROOM BEDROOM LIVING/DINING BALCONY UC KITCHEN ST + BEDROOM BATHROOM BALCONY LIVING DINING KITCHEN UC BATHROOM ST BEDROOM BALCONY LIVING / DINING KITCHEN UC BATHROOM ST BEDROOM Lift Lift Stairs Lift Lift Stairs Lift Lift Stairs Lift Lift Levels 6 to 10 Levels 6 to 10 Levels 5 to 10 Levels 6 to 10

RICHART APARTMENTS

2 BEDROOM APARTMENT

Levels

Living/Dining

18’10” x 9’3” (5751 x 2836mm)

Kitchen 10’0” x 8’0” 3050 x 2455mm)

Bedroom 1

16’0” x 9’0” ( 4871 x 2750mm)

En Suite 7’2” x 5’1” (2200 x 1550mm)

Bedroom 2

12’3” x 8’4” (3741 x 2550mm)

Bathroom 7’2” x 6’8” (2200 x 2050mm)

TOTAL

AREA

Living/Dining

17’4” x 11’0” (5300 x 3340mm)

Kitchen

6’1” x 13’11” (1850 x 4250mm)

Bedroom 1 11’1” x 10’8” (3391 x 3300mm)

En Suite 5’1” x 7’2” (1550 x 2200mm)

Bedroom 2

12’10” x 8’4” (3920 x 2550mm)

Living/Dining

18’10” x 20’6” (5751 x 2931mm)

Kitchen 10’0” x 8’0 ” 3050 x 2455mm)

Bedroom 1

16’0” x 9’0” ( 4871 x 2749mm)

En Suite 7’2” x 5’1” (2200 x 1550mm)

Bedroom 2

12’8” x 8’4” (3912 x 2550mm)

Bathroom 7’2” x 6’8” (2200 x 2050mm)

Living/Dining

17’4” x 10’10” (5300 x 3340mm)

Kitchen

6’1” x 13’11” ( 1850 x 4250mm)

Bedroom 1

11’1” x 11’6” (3390 x 3500mm)

En Suite 5’1” x 7’2” (1550 x 2200mm)

Bedroom 2

12’8” x 8’4” (3920 x 2550mm)

Bathroom

6’8” x 7’2” (2050 x 2200mm)

PLOTS 345 (5), 353 (6), 361 (7), 369 (8), 377 (9) PLOTS 346 (5), 354 (6), 362 (7), 370 (8), 378 (9)
358 (6), 366 (7), 374 (8), 382 (9), 390 (10) PLOTS 357 (6), 365 (7), 373 (8), 381 (9), 389 (10)
5 to 9
6 to 10
6 to 10
PLOTS
Level
Level
Level
723.01
Balcony 4’11”
13’3” (1500 x 4050mm) TOTAL AREA 720.68 sq ft (66.95 sq m) Balcony 4’11” x 13’2” (1500 x 4015mm) TOTAL AREA 721.10 sq ft (66.99 sq m) Balcony 4’11”
13’3” (1500 x 4050mm) TOTAL AREA 719.64 sq ft
m) Balcony 13’3”
Bathroom 6’8” x 7’2” (2050 x 2200mm) 4’9”
sq ft (67.17 sq m)
x
x
(66.86 sq
x
(4050 x 1500mm)
HAYES VILLAGE 31 30 BALCONY BEDROOM 1 EN SUITE BATHROOM BEDROOM 2 ST + UC KITCHEN LIVING DINING BALCONY LIVING DINING KITCHEN BATHROOM EN SUITE BEDROOM 1 ST + UC KITCHEN LIVING DINING BALCONY BEDROOM 2 BATHROOM ST + UC BEDROOM EN SUITE BALCONY LIVING DINING BEDROOM 2 KITCHEN ST+UC BATHROOM EN SUITE BEDROOM 1 Stairs Lift Stairs Lift Stairs Lift
5 to 9
2 BEDROOM APARTMENT 2 BEDROOM APARTMENT 2 BEDROOM APARTMENT

RICHART APARTMENTS

2 BEDROOM APARTMENT

2 BEDROOM APARTMENT

Level 10

PLOT 385

Living/Dining

18’9” x 9’8” (5750 x 2989mm)

Kitchen 10’ x 8’1” (3050 x 2455mm)

Bedroom 1

13’7” x 9’ (4166 x 2750mm)

En Suite

7’2” x 5’1” (2200 x 1550mm)

Bedroom 2

12’9” x 8’4” (3941 x 2550mm)

Bathroom

7’2” x 6’8” (2200 x 2050mm)

TOTAL AREA 725.04 sq ft (67.36 sq m)

Balcony 4’11” x 13’3” (1500 x 4050mm)

Level 10

PLOT 386

Living/Dining

17’4” x 10’3” (5300 x 3153mm)

Kitchen

14’ x 14’3” (4368 x 1850mm)

Bedroom 1

11’1” x 11’6” (3391 x 3500mm)

En Suite 5’1” x 7’2 (1550 x 2200mm)

Bedroom 2

12’6” x 8’4” (3838 x 2550mm)

Bathroom

6’8” x 7’2” (2050 x 2200mm)

TOTAL AREA 720.68 sq ft (66.95 sq m)

Balcony 4’11” x 13’3” (1500 x 4050mm)

HAYES VILLAGE 33 32 BALCONY BEDROOM EN SUITE BATHROOM BEDROOM 2 ST + UC KITCHEN LIVING DINING BALCONY LIVING DINING BEDROOM 2 KITCHEN ST+UC BATHROOM EN SUITE BEDROOM Stairs Lift Lift Stairs Lift Lift

APARTMENT SPECIFICATION

KITCHEN

Individually designed handleless kitchens with soft-close doors and drawers

Matching worktops and upstands

Stainless steel bowl sink and chrome tap

Fully integrated appliances including oven, hood, ceramic hob, dishwasher and fridge/ freezer

GENERAL

V ideo door entry

BT TV/Sky Q/FM connectivity in living area

Fibre broadband connectivity

Pendant lighting in hallway, living area and bedrooms

Downlights in kitchen and bathrooms

Engineered laminate flooring to hallway, kitchen and living/dining areas

BEDROOMS

Carpet to bedrooms

BATHROOM

White hand wash basin

Toilet with soft-close pan

White bath

Heated towel rail

Ceramic floor and wall tiles

Shaver socket

EN SUITE

White hand wash basin

Toilet with soft-close pan

White freestanding shower tray

Heated towel rail

Ceramic floor and wall tiles

Shaver socket

COMMUNAL AREAS AND FACILITIES

Lifts to all floors

Entrance foyer to the building

Car parking*

*Car parking will be available for selected homes at an additional cost

HAYES VILLAGE 35 34

ADDITIONAL INFORMATION NEW HOMES QUALITY CODE

ADDRESS

Nestles Avenue, Hayes, Middlesex UB3 4QF

Local authority

London Borough of Hillingdon

ESTIMATED CHARGES

Estimated service charge per annum 1-bedroom apartment from £1,392 2-bedroom apartment from £2,037

MISCELLANEOUS Building Warranty

10 year NHBC**

Length of lease

999 years

Estimated completion date 2027 for entire Hayes Village development

Reservation deposit £2,000

Terms of payment 10% of purchase price payable on exchange, balance of purchase price to be paid on completion

VENDOR'S SOLICITOR

Winckworth Sherwood

Telephone 020 7593 5054

Email labrahams@wslaw.co.uk

Address

5 Montague Close, London SE1 9BB

Housebuilders and developers who build new homes will be expected to register with the New Homes Quality Board (NHQB). As long as a housebuilder or developer has followed the correct registration process, including completing the necessary training, introducing a complaints procedure, and following other processes and procedures that are needed to meet the requirements of this New Homes Quality Code (the code), they will become a registered developer.

Registered developers agree to follow the code and the New Homes Ombudsman Service, including accepting the decisions of the New Homes Ombudsman in relation to dealings with customers. If a registered developer does not meet the required standards, or fails to accept and act in line with the decisions of the New Homes Ombudsman, they may have action taken against them, including being removed from the register of registered developers.

The code sets out the requirements that registered developers must meet. The code may be updated from time to time to reflect changes to industry best practice as well as the decisions of the New Homes Ombudsman Service.

All homes built by registered developers must meet building-safety and other regulations. All registered developers should aim to make sure there are no snags or defects in their properties before the keys are handed over to a customer. If there are any snags or defects, these should be put right within the agreed timescales.

What the code covers

For the purposes of this code, ‘customer’ means a person who is buying or intends to buy a new home which they will live in or give to another person. (If a new home is being bought in joint names, ‘the customer’ includes all the joint customers.) However, the New Homes Quality Board have also started work to consider other groups of customers and what they should be able to expect from a new home. This includes shared owners and people who are buying a new home to let to other people. Any changes the New Homes Quality Board make to the code to reflect the needs of other groups of customers will be developed through consultation, and they will continually assess and review the effectiveness of the code, and any new laws or regulations that apply. Other areas which are not covered by the code are claims for loss of property value or blight (where a property falls in value or becomes difficult to sell because of major public work in the area), personal injury or claims that are not covered by the scheme rules of the New Homes Ombudsman Service.

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