THE YEAR IN REVIEW
Thank you -
HEROES WITH HEART
A true hero isn’t measured by the size of his strength, but by the strength of his heart. - Hercules
HEROES WITH HEA RT:
Everything changed; our offices closed and our communities went
Growing the Legacy
into lockdown to protect our vulnerable residents. We reinvented how
In 2020 Senior Lifestyle
This “2020 Senior Lifestyle Year in Review” is dedicated to you - Senior
reached a milestone anniversary, our 35th,
we held meetings, collaborated, trained, communicated and, most importantly, how we served our residents. We learned and adapted, and thanks to all of you, we persevered and accomplished much together.
Lifestyle’s Heroes with HEART - whose dedication to our core values kept our focus on “creating great places to work and great places to live” in the most extraordinary of years.
in the midst of the global
in many ways, both professionally
N
R LIFES I Or life, your st T Y u yo
yl
e
LE
The pandemic would challenge us
SE
COVID-19 pandemic.
and personally, and would call upon us to meet these challenges with courage and commitment.
Ce
le b
ra t i n g 3 5 y e a
rs
Happy 35th Anniversary, Senior Lifestyle! In the most extraordinary of years, our HEART values shined through because of you.
Thank you, Senior Lifestyle leaders, teams and family.
You’ve been strong, brave, courageous and selfless. You have been helpful to others and those in
OUR H EAR T- F E LT G R AT I T UDE TO O U R H ER OES F OR YO U R DEDI CAT I ON TO S ENI OR L I F E STYL E ’ S COR E VALUE S : HOSPITALITY
need. You have stood up for what’s
EXCELLENCE
right, using your amazing powers
APPRECIATION
to care for each other and our residents. And no matter how hard things were, you met the challenge throughout 2020.
You’re our Heroes!
RESPECT TEAMWORK
HERO E S W I T H H EA R T FACE D COV I D -1 9.
- Superman
NO VATIO N
IN
/ ION E D U C AT NG I T R AIN
OUR RESPONSE TO COVID-19
SU
There’s a superhero in all of us. We just need the courage to put on the cape.
CO M M N TIO CA NI U
keep teams and residents safe.
T/ N E N O
REC R RE UIT TE M NT I
United, we dedicated our efforts to
TEAMWORK
PP
L IE
S
EC T PRO
T
H ERO E S W IT H H E A R T:
Education & Collaboration EXECUTIVE COMMUNICATIONS WORKSHOP
COVID-19 EDUCATIONAL SERIES
EXPERT RESOURCES WERE OUR ALLIES, HELPING US EVERY STEP OF THE JOURNEY.
COVID-19 PRESENTATION
Senior Lifestyle Home Office and
SKILLED CARE ADVANCED HEALTH CARE TRAINING
Senior Lifestyle partnered with SJConnects
Community Teams participated in a
Senior Lifestyle partnered with the
Professor of Epidemiology, Neurology,
and Culp & Company to host an Executive
COVID-19 educational series in partnership
ECHO Institute and AHRQ to present
Pathology and Cell Biology, and the
Communications Workshop to help our
with University of Chicago/ECHO-Chicago.
our skilled care communities with
Director for the Center for Infection and
leaders communicate more strategically
evidence-based best practices to
Immunity at Columbia University – Mailman
and effectively.
prevent the transmission of and treat
School of Public Health, regarding the
residents diagnosed with COVID-19.
COVID-19 pandemic. Dr. Lipkin addressed
COVID-19 expert Dr. W. Ian Lipkin, MD,
current information about COVID-19 that is important for team members’ business practices and personal lives.
HER OE S W I T H H E A R T:
New Friends! WELCOME
NEW COMMUNITIES Wellington at Hershey’s Mill
The Addison of Durham
Bayshore Memory Care
The Addison of Fayetteville
Addington Place of Clear Lake
The Addison of Fuquay-Varina
Addington Place of Cy-Fair
The Addison of Indian Trail
Addington Place of Meyerland
The Addison of Knightdale
Addington Place of The Woodlands
The Addison of Lincolnton
NEW DEVELOPMENTS The Sheridan at Oak Brook The Sheridan at River Forest
H ERO E S W IT H H E A R T:
New Initiatives
WE INTEGRATED NEW IDEAS AND BETTER WAYS TO SERVE.
PolicyTech l Yardi Integration l Live Training l Diversity and Inclusion Training
YARDI INTEGRATION Launched a fully integrated Yardi platform,
DIVERSITY AND INCLUSION TRAINING
adding CRM and EHR applications to
Launched Diversity and Inclusion Training
the existing Yardi environment. Started
to all Sales Team Members and Executive
transitioning all MARs to Yardi eMAR in 2020
Directors. This training is to provide insights
with plans to provide electronic capabilities to
on diversity and ways to provide more
all communities through 2021 and 2022.
inclusion at our communities. Next year, the training will be expanded to more Senior
POLICYTECH Deployed PolicyTech, a policy management system. With this new policy system, team members can easily search for and view all new policies, standards and guides. Rolled out in Q4 of 2020!
LIVE TRAINING Developed advanced interactive training programs. We created an all-company training calendar and began hosting “LIVE� all employee onboarding as well as ED, BOM, HWD and RDO/VPO training programs. In addition, our team launched a General Orientation site to empower our teams to run a community-based new hire program.
Lifestyle department teams.
HERO E S W I TH H E A R T:
Achievement & Recognition CONGRATULATIONS,
Senior Lifestyle! J.D. Power Highest Ranked in Customer Satisfaction with Assisted Living/ Memory Care Communities Excellent! During the most challenging times, heroic Senior Lifestyle teams provided outstanding service while faithfully and effectively engaging with residents and families daily. The achievement was noticed – and rewarded! Tied in 2020 for J.D. Power 2020 award information, visit jdpower.com/awards
“N o m at ter h ow ba d t h i n gs ge t , s o me t h i n g g ood i s o u t t h ere, ove r t h e h o r i zo n .” – Green Lantern
H E R O E S W I T H H E A RT:
ready to embrace the opportunities presented for growth and improvement as the pandemic wanes. We are energized by the commitment we share to create Great Places to Work and Great Places to Live. Thank you for embracing our shared values and your dedication to the important work we do. Paula Adams
President & Chief Executive Officer
Executive Vice President & Chief Operating Officer
Chief Clinical Officer
COOK
ACCOUNTING ASSET MANAGEMENT CLINICAL SERVICES COMPLIANCE HOUSEKEEPING
CHEF
HEALTH & WELLNESS APPRECIATION TECHNOLOGY DEVELOPMENT
CNA
Justin Robins
HEART
ATTENDANT
THANK YOU LEGAL
Jon DeLuca
WATCH NOW
ASSISTANT
ADVISOR
DESIGN
LPN
DESIGN
the hope and promise the new year brings. Our Senior Lifestyle team is poised and
AIDE
CONCIERGE ACQUISITIONS
HUMAN RESOURCES
INTEGRATED SOLUTIONS
ANALYST DSM RN
BILLER
BOM HOSPITALITY
ASSOCIATE
ADMINISTRATOR CAPITAL
extraordinary year. At the same time, it is valuable to look forward to 2021 and
COMMUNICATIONS
CLERK
are sincerely thankful for your efforts in navigating what has been a truly
BUSINESS STRATEGY ADMINISTRATOR DINING SERVICES
EXECUTIVE TEAM
As we have reflected upon our challenges and accomplishments in 2020, we
TEAMWORK
EXCELLENCE COUNSELOR BUSINESS DEVELOPMENT
COORDINATOR
EXCELLENT JOB! NOTHING WILL STOP US IN 2021!
HEROES
TRAINER DESIGN VALET
RESPECT
Thank you for your compassionate service in 2020
BUSSER BENEFITS
AIDE SALES
IT
WWW.SENIORLIFESTYLE.COM