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NAIROBI/NAKURU MONDAY

2nd - 9th February 2015 EDITION 328

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SMART TIPS

10 vital tips to avoid excessively high mobile phone bills

BY SMART TEAM

M

ore and more Kenyans are consuming valueadded services over their mobile devices as data charges and smartphones become cheaper. With the festive season that just passed – most of us could do with advice on spending less money on our mobile devices.

In an effort to assist consumers

in better managing their mobile spending, to curb the potential for unwanted costs, and to promote responsible mobile phone usage, the following are 10 tips that could save Kenyan consumers from receiving exceptionally high mobile phone bills.

about until they pop up on your latest cellphone bill. Even then, it is sometimes months before you notice them.

2. Read all your SMS messages - What you might have regarded as spam, could be an informational message reminding you of a service that you are subscribed to. These messages will contain the name of the service, the charge and the frequency, the customer care number and instructions to cancel the service should you wish to do so. They are sent on a monthly basis. A common misconception is that deleting these messages will cancel the charges. This is incorrect. Instructions to unsubscribe will be contained in the message text.

3. Itemised billing – Ask your service provider for an itemised billing on your statement each month.

4. Read the itemised billing – How many of us read our invoices, or even our bank statements? Make a point of setting aside a regular time each 1. Restrict access to your month to go through all your phone - Ensure that only you accounts. Seeing the undeniable know what your SIM code or evidence of your spending device password is. If you do can help to curb unnecessary not have a password to unlock expenses across the board, as well your device, it might well be as zoning in on content services in your interest to install one. being charged to your mobile account. +DYLQJ D ¾¿UHZDOOœ FDQ SUHYHQW young children, who are often 5. Double check cost and the perpetrators of unwanted terms – If you are signing up downloads and unknown to a service offered by a content subscriptions, from subscribing service provider or the mobile you to services you had no idea network operator – double

check the costs and terms and conditions – they are there for a reason.

6. Check Content Service – All reputable content services are carried over VAS aggregators or content providers registered with WASPA. VAS aggregators are the technical backbone over which some of these services are carried and not the content provider itself. They act as the technological intermediary between subscribers, the networks and the content service providers. However, WKH DJJUHJDWRUœV QDPH FXUUHQWO\ appears on some statements, which often leads to confusion (and hence these tips). The aggregator will however be able to assist with identifying the content provider operating the service.

7.

Close Background Applications – Mobile applications such as Facebook, Skype, WhatsApp, and weather services consume data. In addition to this, so do mobile games.

These applications are forever connecting to the internet in order to check and stay updated.

They pull data from social media accounts, application accounts, and other sources. By leaving these applications open, you are essentially using up your current GDWD 2QFH D FRQVXPHUÂśV GDWD is used up network providers charge out of bundle rates, which are then charged to the account holders bill. Out of bundle rates are one of the main reason why consumers receive exceptionally high mobile phone bills.

8. Update Applications Over Wi-Fi – Many smartphones allow users to set whether

or not the device downloads application updates via WiFi, or alternatively using the devices 3G or 4G connection. If running a contract or prepaid device, it better to connect to a Wi-Fi service in order to update applications. This is essentially EHQH¿FLDO LI \RX UXQ DQ XQFDSSHG internet service at home or ZLWKLQ WKH RI¿FH $SSOLFDWLRQ updates can range from 1MB up to over a 1GB. So if you are running an uncapped data plan you can avoid exceptionally high costs just by setting your device up to only update applications when connected to Wi-Fi. 9. Turn off GPS Navigational Applications – Navigational applications tend to use a fair amount of data. However, by disabling these apps as well as geo-location services you can essentially save when it comes to your mobile phone bill.

10. Only stream content when necessary – Mobile applications like YouTube, Twitch, and other services use an exceptional amount of mobile data. If you have an uncapped package on your device this may not be an issue; however, if your service provider only issues you 1GB of data monthly you may end up with a sky high phone bill. While streaming videos you will have to take into consideration how long the video is, and a what quality the video is being streamed at. Some videos can be streamed at a resolution of as low as 140P and as high as 1080P. While streaming at lower level of quality may not use an exceptional amount of data, streaming at 1080P will use far more data than you realise.

2nd - 9th February 2015

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TECH NEWS

Communications Authority seeks to classify ICT access gaps

gap in the country. “The authority is required to ensure provision of universal services to all parts of the country including rural and other high cost areas,� said CA in a published notice. “Towards

BY SMART TEAM

T

he Communications Authority of Kenya is seeking a consultant to identify regions facing challenges in access to ICT services as it prepares to implement the Universal Service Fund’s functions.

According to the report, the CA

received the first contribution of $1 million towards the Fund in August last year, setting the stage for initiating access programmes to bridge the communication

this, the authority is seeking services of a consultant to carry out an ICT access gaps study to identify gaps/high cost areas and establish the subsidy amount required from the

Universal Service Fund to facilitate closing the voice and data services gaps.�

M o b i l e telephone companies, radio and television stations and other ICT related firms are expected to contribute 0.5 per cent of their gross revenue towards the Universal Service Fund.

According to CA’s latest data, mobile phone service subscriptions stood at 32.8

2nd - 9th February 2015

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pg5

significantly during the quarter to 788 outlets, from 707 outlets recorded in the previous quarter.

During the quarter under review, there were 14.8 million internet subscriptions while the postal and courier subsector grew by 17.9 per cent.

Communications Authority of Kenya said in the notice, that the consultant will be expected to propose a strategy to address the identified communication gaps and the time it will take to do so.

The number of postal outlets r e m a i n e d u n c h a n g e d over the last four quarters.

However, the number of courier outlets, which had stagnated for more than a year, improved

The state agency faced various challenges for over two years prior to receiving the first contribution last year, the biggest being a disagreement with telecom operators over composition of the USF board.

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B1300 COMPUTERS & ACCESSORIES

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