F R E Q U E N T LY A S K E D Q U ES T I O N S
FREQUENTLY ASKED QUESTIONS.
ALL GUESTS PLEASE VISIT WWW.NCL.EU FOR FURTHER DETAILS, RELATED FORMS AND INTERNET LINKS.
BEFORE YOU CRUISE WHAT DO I HAVE TO CONSIDER WHEN CHOOSING A TRAVEL DATE AND STATEROOM?
When deciding on your travel date, you should take into account any circumstances or events that may have an influence on your cruise experience, for example school holidays, spring break, local public holidays, special sports events, etc. When choosing your stateroom please consider whether you’d like to have for example an oceanview, open balcony or enclosed balcony. Also please consider that some staterooms – especially those on lower decks – may be slightly noisier than others due to the operation of the engines. The same applies to staterooms close to nightclubs, lifts or staircases, kitchen galleys, fitness centres, kids and teens facilities and when tender boats are in operation (for details see deck plans on www.ncl.com).
WHAT IS A GUARANTEE STATEROOM?
A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking. A stateroom may be assigned any time after final payment has been received, up to the day of sailing. A Guarantee stateroom guarantees you a stateroom in the category you have paid for (Inside, Oceanview, etc.). It does not guarantee deck, location or specific bed arrangements. No changes will be made once a stateroom has been assigned.
WHAT SHALL I PACK?
The atmosphere on our modern ships is neither too dressy, nor too casual. In fact, you’ll find that there are really only two types of attire you’ll need. The atmosphere in the mid-ship main dining room, the buffet and most of our speciality restaurants is contemporary, so cruise casual attire is perfect. If you choose the more sophisticated atmosphere of the aft main dining room or select speciality restaurants, we ask you to wear smart casual attire. Norwegian’s Night Out is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. You may also want to pack all-white for our iconic H2GLOW Party. And we recommend packing a sweater/pashmina too as some guests find the air conditioning a bit chilly. As all your suitcases are collected the night before we return home, don’t forget to bring an overnight bag for prescriptions and need-to-have items.
HOW MANY SUITCASES CAN I TAKE?
Each guest is allowed up to two pieces of checked luggage, each with a 22 kg maximum. If travelling by air, remember that airlines have their own checked baggage and hand luggage restrictions, so please check these before travel. Airlines and NCL have limited liability for any loss or damage under international convention, so be sure all baggage and personal belongings are properly insured. Suitcases should be tagged. Medicines in their original containers, jewellery, fragile items, valuables and important documents should be carried in your hand luggage. If you are bringing your wheelchair, check with your airline for any restrictions they may have.
WHICH ITEMS ARE NOT PERMITTED ON BOARD?
Guests are not allowed to bring any intoxicating liquors/ beverages, travel irons, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature on board. Animals of any kind are not allowed on board, except service or guide animals, provided the guest notifies NCL prior to the cruise of their intention to bring such an animal and complies with all applicable conditions. Such guests must also agree to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such an animal.
WHAT ARE PASSPORT AND VISA REQUIREMENTS?
Guests are responsible for ensuring they fulfil all passport and visa requirements for all countries visited during the cruise and when travelling to and from the port of embarkation/disembarkation. EU citizens need a full
157 must carry a second government-issued photo ID with you at all times. It is the sole responsibility of the guest to provide all necessary documentation. Guests are not entitled to a refund if entry into any foreign territory or boarding is denied by immigration officials or NCL personnel for lack of proper documents.
e-Passport issued by an EU member state (also applicable for children of any age). A passport is also required for all European sailings (exception: citizens of The American Transportation Security Administration Schengen States cruising on itineraries that do not leave EU territory). For further information please visit (TSA) has implemented the Secure Flight Programme for international air traffic. This programme intends to reduce www.ncl.eu/visa-requirements. the instances of misidentification of the authorised travel The United States Visa Waiver Programme (VWP) enables passengers to the U.S. as well as to enhance the security of air travel. Within this programme, all airlines commit to eligible citizens and nationals of designated countries to transmit the following Secure Flight Passenger Data travel to the U.S. for tourism and business stays of 90 days (SFPD) from travellers who are arriving in and/or departing or less without first obtaining a visa. Travellers who do not qualify for the VWP must obtain a visa to travel to the U.S. from the U.S. to the U.S. Department of Homeland Security: Full name as per valid government-issued passport (including Should you need to obtain a visa, please be sure to apply middle name, initials,etc.), date of birth, gender and for a multiple entry visa. Redress Number (if applicable). Therefore, we ask all guests The Electronic System for Travel Authorisation (ESTA) is to check their confirmation carefully. In case of any incorrect effective for citizens and eligible nationals of VWP countries data appearing on the confirmation, please contact our to apply for advance authorisation to travel to the United reservations department. If there is no client data available at States under the VWP. ESTA stipulates that all Visa Waiver the time of booking, NCL will use the data from the Online Programme travellers are required to obtain via the internet Check-In. For further information on the Secure Flight (https://esta.cbp.dhs.gov) an electronic travel authorisation Programme please visit http://www.tsa.gov/secureflight. prior to boarding a carrier to travel by air or sea to the U.S. Providing the Secure Flight Data does not release you from under the VWP. Countries currently enrolled in the VWP the obligation to apply for the advanced authorisation to travel include Germany, Belgium, Denmark, Finland, France, to the U.S. under the ESTA programme or to obtain a visa if Italy, the Netherlands, Norway, Portugal and Sweden, the VWP does not apply to your visit. among others, but not all EU member states. ESTA A visa is required for some of the destinations visited on the authorisations are valid for multiple entries within two years cruises on pages 26-29, 36-49 and 78-81. The relevant (or less if the passport expires during this period). Please note that U.S. authorities will charge a fee of US$14 per information can be found here: CIBTvisas (http://cibtvisas. de/leisure-eu-splash). The required visas can be requested person (status: December 2020) for travel authorisation. This fee has to be paid by credit card during the application via the visa and passport service provider CIBTvisas process. Additional information regarding the VWP and (http://cibtvisas.de/leisure-eu-splash). If you would like to explore St. Petersburg individually, you can also request ESTA is available at www.cbp.gov/esta. For U.S.-bound the corresponding visa via CIBTvisas. Guests are Atlantic Crossings, we strongly advise guests to print out responsible for ensuring they are in possession of all their ESTA before travelling, as this is a requirement at relevant documentation and visas for the entire cruise check-in before you can board the ship. itinerary including all ports of call. All travellers (including children) must have an e-Passport to Customs allowances may vary depending on the itinerary. use the Visa Waiver Programme. An e-Passport, denoted by Please check on board, with your Ministry of Foreign the respective symbol, is an enhanced secure passport with Affairs or with the respective customs authorities for the an embedded electronic chip. E-Passports are issued by the most up-to-date information. proper passport issuing authority and must meet international standards for securing and storing information corresponding ADDITIONAL INFORMATION DURING THE COVID-19 to the passport and bearer. More information can be found on https://www.cbp.gov/. PANDEMIC The current situation in respect of all international travel is Please be aware that immigration and visa regulations are unpredictable and liable to change at any time, both before subject to change. For current information, please visit and after you leave home. As countries continue to deal https://travel.state.gov/content/travel/en/us-visas.html or with the challenges posed by Covid-19, entry requirements check with your travel agent and the respective embassies and restrictions are likely to change regularly and at short or consulates. The information above refers to the status at notice. Entry requirements for any country may also be the time of printing. It is assumed that the traveller is a citizen different depending on factors such as your country of of a Visa Waiver Programme country. For all citizens of nonresidence, the route you have travelled to get there and the Visa Waiver Programme countries, you will have to check form of transport you arrive on. In addition there are a individual treaties between your state and the U.S. number of different testing and registration requirements in Government and whether you have to apply for a special place, also for destinations that are not subject to a travel tourist visa with the U.S. embassy of your home state. warning. This situation means that while we try within our Please consider that the application for a visa could take up means to inform you about entry regulations as valid at the to three months. To check participation of your state in the time of booking, however, as regulations may change Visa Waiver Programme please refer to https://www.cbp. quickly and new travel restrictions may be imposed – even gov/travel/international-visitors/frequently-asked-questionsjust shortly before you travel – that information on our about-visa-waiver-program-vwp-and-electronic-systemwebsite may be changed shortly after your booking. travel. Therefore, we have to ask all guests to check entry and Similar to the U.S. VWP, since 15 October 2016, Canada other official requirements for all countries to or through which you are travelling, as well as any requirements requires visa-exempt foreign nationals who fly to or via Canada to obtain an Electronic Travel Authorisation (eTA) applicable on your return to your home country, at the time prior to travel for a fee of CAD 7 per person. The eTA is of booking and in good time before and close to departure. You must also keep up to date with this information while valid for multiple entries within five years (or less if the you are away. Please check with your Ministry of Foreign passport expires during this period). For information please Affairs for the latest information. visit www.cic.gc.ca/english/visit. Effective 1 October 2019, travellers to New Zealand must have an Electronic Travel Authority (ETA), which can be requested through the ETA mobile app (cost NZ$ 9) or the Immigration NZ website (cost NZ$ 12) and is valid for two years.
WILL I NEED TRAVEL INSURANCE?
All travellers who are not citizens of a VWP country please check your individual passport and immigration / visa requirements with your travel agent and the respective embassies or consulates. Personal circumstances cannot be considered. We will try within our means to inform you of the applicable requirements. During most cruises, NCL personnel will need to retain your passport. You therefore
WHAT ARE NCL’S AGE REQUIREMENTS?
NCL’s liability is limited by international conventions and EU regulations, as well as its terms and conditions of carriage. We therefore recommend purchasing appropriate travel, health and luggage insurance before your cruise. All requirements stated below apply at the time of embarkation. Infants sailing on board an NCL vessel must be at least six months of age. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months old.
