SMTA Auto Insight – Issue 07 by SMTA

ISSUE

007

SMTA ANNUAL DINNER & AWARDS

It’s great to be back!

COX AUTOMOTIVE

Adapting to changing market dynamics

MEMBER PROFILES:

RIDDELL’S GARAGE SCOTT & MCFALL

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CONTENTS COX AUTOMOTIVE Adapting to Changing Market Dynamics

SMTA ANNUAL DINNER & AWARDS IS BACK! THOMSON COOPER Is green the new black?

MEMBER PROFILE Riddell’s Garage (Bo’ness)

MEMBER PROFILE Scott & McFall

FEMALES IN FOCUS Success at our Inaugural Event

WHAT’S IN MY GARAGE? Alex McGarva of AutoLinks Stranraer

TECH INSIGHT Common faults and fixes

DUMFRIES & GALLOWAY AVIATION MUSEUM

WELCOME...

4 8 14 24 32 38 41 42 48

Cover image DBS Superleggera courtesy of Aston Martin Edinburgh If you would like to take advantage of advertising in Auto Insight which reaches all SMTA members and beyond to approximately 5,000 sites across Scotland, or have an article you would like to discuss for publication contact: Wendy Hennessy Email: wendy.hennessy@smta.co.uk For details of all up and coming SMTA events please contact: Karen Thompson, Events & Media Manager Tel: 0131 331 5510 or Email: karen.thompson@smta.co.uk

...to edition ‘double o seven’ (007) as we have dedicated our cover shot to the stunning Aston Martin DBS Superleggera with the equally dramatic backdrop of one of the static display planes on site at the fantastic Dumfries Aviation Museum who very kindly accommodated us on the day for our cover photoshoot. You will find an in depth article within the magazine on the museum and I can certainly recommend it as a very interesting day out with lots to see and get up close to all contained within an original second world war establishment. The industry continues to experience challenges across all aspects with restricted new car and van supply creating a subdued market, used vehicle pricing that continues to defy logic with demand showing no sign of slowing and wholesale activities still strong across the country. Aftersales departments are all reporting good levels of work coming through the doors and whilst there are challenges with labour availability most members are able to meet their customers’ requirements albeit with a hefty amount of overtime being paid to get technicians to work the extra hours required to keep the ramps clear! Parts provision is patchy with some manufacturers finding difficulty in meeting VOR deadlines, there has been a steady and progressive increase in parts pricing which is impacting on the fixed price markets which will mean some level of upwards only price restructure for many of these programmes. In September we recently held our very first Females in Focus event, this is covered within the magazine and makes for an interesting read, I am keen to ensure that this event grows for future years and we are already seeking a suitable location in the Glasgow area as we intent to alternate the between the East and West of the country on an annual basis, please give consideration to supporting next year’s event, our ambition is to continue to highlight the sector as a genuine career choice for females across Scotland. In October we held our Annual Dinner, back after the suspension of last year’s event due to the pandemic, we were delighted to welcome over 340 guests to our new location of Glasgow’s Hilton Hotel, the evening was a huge success with after dinner entertainment provided by Eddie “The Eagle” Edwards and a full programme of fund raising via a table raffle and one item auction, the funds raised were over £9,000 which will be distributed equally between out three chosen charities, Beatson Cancer Centre, Children’s Hospitals Across Scotland (CHAS) and Poppy Scotland. You will find multiple photos of the event in the magazine and details of our award winners, I would like to thank everyone who sponsored, supported or attended the evening for making it such a huge success, next year’s date - 27th October at the Glasgow Hilton and we would love to see you there! As always, enjoy the read, it is your magazine, if you have views as to how we can improve it then please get in touch.

Scottish Motor Trade Association Ltd., Palmerston House, 10 The Loan, South Queensferry EH30 9NS SMTA Ltd Tel: 0131 331 5510 | Scotsure MBI Ltd Tel: 0131 331 5512

www.smta.co.uk

Sandy Burgess FIMI Chief Executive, SMTA sandy.burgess@smta.co.uk

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MARKET INSIGHT

by Philip Nothard Insight & Strategy Director, Cox Automotive

ADAPTING TO CHANGING MARKET DYNAMICS While COVID-19 has perhaps had the most significant impact on global economies over the past 18 months, it is just one of many trends the automotive sector has had to contend with. In the UK and Europe, Brexit's effect has seen increased logistics costs, reduced staff numbers, and headlines focused on a lack of HGV drivers, fuel shortages, and fears that food and drink won't make it across the Channel. However, with COVID-19 diverting UK and European attention, it may be another year before a more comprehensive assessment of the Brexit impact can be made. Globally, the push towards decarbonising transport has seen a rapid acceleration in electric vehicles, and the associated costs for manufacturers. The vehicle mix has shifted significantly, and speeding up new energy vehicle adoption is both essential and inevitable. Alongside a change in the vehicles themselves, digital retail and agency models are transforming the way in which they are bought and sold. Mobility and finance solutions are opening up new opportunities for subscription and short-term rental, rather than ownership.

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But industry growth relies on vehicles being available. Semiconductor chip shortages; issues with rubber, metals, and raw materials; and blockages in the supply chain have all impacted new vehicle production. This has had a knock-on effect in the used market, where what used to be a depreciating asset is now going in the opposite direction, especially for in-demand commercial vehicles. As a result, there is unlikely to be a rebalance in stock availability until at least 2023. There are no easy answers for how to navigate the coming years; however, organisations and leaders which are able to deploy a growth mindset and see opportunity among the challenge are those which are most likely to still be here in 10 years. Of course, across all stages of the vehicle lifecycle, there is likely to be short-term pain as the way things are done is transformed; but the outlook for global automotive is one of a leaner, stronger, and more efficient technology-led business model.

NEW CAR MARKET While COVID-19 has had a major impact on vehicle manufacture and distribution, the biggest challenge to new car markets worldwide at the moment is the semiconductor microchip shortage. Many of the world's best-known manufacturers have lead times of 12 to 18 months on new vehicles because of the pandemic backlog of fulfilling orders combined with materials shortages. There are now more than 1,000 microchips required in each new vehicle, and it is only getting more complex. But factories have been closed over the past 18 months due to COVID-19 and the raw materials to manufacture them are in short supply. While some OEMs have tentatively trialled making and shipping vehicles with the option to retrofit the less essential microchips later (i.e., infotainment and navigation systems, duplicate keys, phone pads), the reality is this is unlikely to lead to

NEW CAR REGISTRATIONS

a satisfactory situation for anyone involved. Current customers won't receive what they have paid for, and there could be real challenges when it comes to setting residual values and remarketing these vehicles if the reality doesn't match up to the guide descriptions because the retrofit didn't take place. Recall success rates are already low. Looking to the future, there are clear questions being asked over the viability of the Just-in-Time (JIT) supply chain model when factories around the world are being forced into temporary shutdowns because they don't have materials. Demand is outstripping supply and the concept of build-to-order is back on the agenda as manufacturers consider how to reshape business models to be more efficient moving forward. In the UK, in particular, Brexit has only exacerbated the situation, with delays at customs and increased freight forwarding costs hampering supply chains. But among the negative headlines, there is a glimmer of light for the

electric vehicle sector. With battery electric (BEV) and plug-in hybrid electric vehicles (PHEV) making up around 16.6% market share to end September 2021, versus 8.8% in 2020, there is a clear move towards electrification in the UK market. This trend is echoed globally, with a significant uplift in China perhaps the most notable evidence that BEVs have gone mainstream.

NEW CAR FORECAST - 2021 Two of the major trends noted above – electrification and semiconductor shortages – are likely to continue to impact the new car market in the UK in the short to medium-term. The market ended 2020 on 1.63m new car registrations, falling by -29.4% on the previous year. By the end of September 2021, total registrations had hit the 1.3m mark. The July 2021 SMMT forecast suggests a year-end figure of 1.8m, although this may be revised. The Cox Automotive forecast, found in the new Insight Report 2021, is on the lower end, at 1.6m for 2021. This is less than anticipated at the end of 2020.

USED CAR MARKET Supply chain shortages in the new car sector have had a knock-on effect in the used market, with buyers who can’t wait to change their vehicle now considering older models. Used car demand is driving up prices in a way that hasn’t been seen before, with some commentators suggesting that the unspent or accidental savings from the various lockdowns are also fuelling the rise. There is also a potential impact from individuals who are not yet ready to return to public or shared transport but still need to get around, with investment in a used vehicle an acceptable compromise. While cars are typically treated as a depreciating asset as soon as they leave the forecourt, exceptional demand this year has seen used car prices reach record highs. This is not just a UK phenomenon, with many other international markets also reporting similar experience. Indeed, the rise in second-hand car prices was identified as one of the drivers of both UK and US inflation in July 2021.

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USED CAR TRANSACTIONS

European markets have also seen used car price rises as a result of economic recovery and pent-up demand. In the UK, Cox Automotive saw an average wholesale used selling price of £7,152, marginally up on September 2020 when the market had just reopened post-lockdown. Data from Auto Trader UK in September 2021 highlighted one in ten nearly new used cars was now more expensive at retail than its brand-new equivalent. The strength in used car valuations is driven by long lead times and short supply in the new market, with a possible annual increase in values of around 30% by the end of the year. Usually, what goes up, must come down. However, the bubble is unlikely to burst, with a gentle softening more

likely given today’s market conditions and the future vision for the new car sector. Although new car supply issues did not hit the UK at the start of 2021, Brexit stockpiling has now run out and new car availability is severely limited. Very little production now takes place in the country, which means it could take longer for manufacturers to restock. According to the Cox Automotive UK Monthly Market Tracker for September 2021, average mileage was up +9.81% year-on-year, to 68,885 miles. The average age of vehicles going through the auctions was also up, reaching 102 months, a +16.5% increase on the previous year, with dealers and fleets being encouraged to compromise on age and mileage.

USED CAR FORECAST The average annual figure for used car transactions over the period 2001 to 2019 was 7.38m, while the impact of the pandemic in 2020 was to knock back used car transactions to 6.76m for the year, a massive drop from the peak of 8.1m units in 2017. In the Insight Report 2020, used car values of the time were seen as unsustainable. However, continued pressure on supply has prompted a continuation of this trend.

INSIGHT REPORT 2021

The medium to long-term may yet see a realignment in values, with used cars more representative of the new market. But this is unlikely in the immediate future, as challenges remain in sourcing sufficient used vehicles to meet the current consumer demand. In addition, with the new car market seeing an increase in prices, values in the used car sector are likely to remain higher as well.

The fourth annual Insight Report by Cox Automotive and Grant Thornton is out now, in which we take a comprehensive and informed look at the topics covered in this article as well as the other big automotive trends and topics

With a strong start to the year, the Cox Automotive forecast through to the end of 2021 is now 7.14m.

Visit coxautoinc.eu/insightreport to read the report now.

www.coxautoinc.com

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SMTA ANNUAL DINNER & AWARDS IS BACK!

SMTA was delighted to host its Annual Dinner on Thursday 28th October at the new venue of Hilton Glasgow. After a year of absence due to Covid-19, the black-tie event was back and what a great night it was! This dinner is the only event in the Scottish motoring calendar that brings together hundreds of guests from all different aspects of the trade. A chance to network, meet old friends and make new ones.

award, recognising his success in the most challenging of times and James’ achievements certainly illustrate that there are no barriers to success in our industry, James is a fantastic example for many young mechanics to aspire to.

The event this year was kindly sponsored by Central Car Auctions to which we’d like to say a huge thank you to Jason, Mary-Anne and everyone at Central Car Auctions for their valuable support.

Last but not least our last award was our President’s Award which went to Grampian Motor Training Trust who in the last four years have provided £120,000 of grant support towards training courses and programmes. They have supported around 350 staff members from the North-East of Scotland automotive industry develop and update their careers. Most recently the emphasis has been on development of MOT Testers and managers and the development of skills in handling EV/ Hybrid vehicles. GMTT continue to compliment the SMTA by providing support for members in Grampian and also grants for the entire local industry with SMTA and other products.

A thank you too to all our other sponsors, EMaC, Viking Wholesale Tyres, Moto Novo Finance, Car Care Plan, Supagard, Marsh Commercial, Tyres Life, Arnold Clark and Santander Consumer. The night saw six awards given on the night, CAR Star Award winners were Jan Livingstone of W Livingstone Ltd, Claire Kirk of North Road garage, Eddie McCarroll of E A McCarroll and Eddie Elder of HEK Car Sales. We will be featuring each of our winners in future editions of this magazine. Also on the night saw James Kennedy-Pratt win our Skills Star Award, James previously won IMI Gold at their Auto Skills competition in 2020 in light vehicle technology. We felt James deserved to win our Skills Star

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The guests at our Annual Dinner must be some of the most generous people in the UK, our guests donations including a live auction for a signed 1967 Scotland Football Top – expertly auctioned by Central Car Auctions very

own Mary-Anne McNaughton, raised a whopping £9,000 in total for our three charity partners – CHAS, Beatson and Poppy Scotland. Our audience enjoyed listening to our after-dinner speaker – Eddie ‘The Eagle’ Edwards. Eddie as most of you will know is a British Olympic ski jumper who took part in the 1988 games in Calgary, and there has since been a film made about his career. Eddie entertained us with his stories of bravery and determination to succeed, ironically it was his lack of success that made him so popular! Lastly, we’d like to say a big thank you to Hilton Glasgow for the spectacular setting of their Grand Ballroom for our event!

SAVE THE DATE! You’ll be delighted to hear that we have a date for next year’s Annual Dinner & Awards and it is Thursday 27th October 2022, at the Glasgow Hilton Hotel.

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MARKET INSIGHT

by Andrew Croxford, Senior Partner at Thomson Cooper

IS GREEN THE NEW BLACK? The motor car was invented in Europe and at the start of the 20th century, most motor vehicles were made in Europe. Many people immediately think of the United States as the home of the motor car. In 1902, the United States manufactured 314 cars and in that same year, France was the leading manufacturer with a production of 23,000 cars. Within four years the United States had increased its production to over 58,000 cars and became the leading car manufacturing nation. What caused this enormous change? One obvious reason is that the United States was a wealthy country and at that time cars were very much owned by rich people. That is only part of the explanation. The other reason was how one man, Henry Ford, set out to create a production process that would slash the cost of cars. By 1908 Henry Ford had introduced the ‘assembly line’ method for making cars. The first model produced was the famous Model T. The key to the assembly line production was to standardise all the production system where one person repeatedly performed just one small element of the entire production process. That person became an expert at one thing only but became hugely efficient. This method of production meant that the car could be produced at the lowest unit cost.

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One of Henry Ford’s most famous quotes about the Model T was ‘any customer can have a car painted any colour that he wants, so long as it is black’. While many people assume that was just his favourite colour of a car, it was only because the production line was geared up to doing everything the same. Spraying cars with different colours would have required a break in the production line process which meant higher costs, more staff, more equipment and the risk of the wrong colour being applied. This methodology did pay off. While the Model T cost $825 in 1908, it had fallen to $575 four years later and continued to fall as the production line process changed and the skills of the workers developed. Over the years, production process continued to evolve and by the 1980s more and more production line jobs previously performed by human beings were now carried out by robots. This time, it was the Japanese car manufacturers who were the first to grasp this principle. What these events tell us is that the motor industry, in common with all other industries, needs to adapt as the world changes. With the COP26 conference taking place in Glasgow in November, the focus will be on how countries will meet their collective goals of securing global net zero emissions by the middle of the century; adapting to protect communities and natural habitats; and mobilising finance – all through working together. Speeding up the switch to electric vehicles and encouraging investment in renewables and reducing emissions are all mentioned

specifically in the COP26 agenda. Many organisations are finding greener ways of working. From encouraging cycle to work schemes to extensive recycling and repurposing, electric pool vehicles to paperless offices, businesses are rising to the challenge of protecting our environment. While Henry Ford may have said any colour so long as it is black, perhaps the mantra for the future will be business can be anything so long as it is green. Many consumers are now judging their suppliers by their green credentials, and they are willing to do their research before making a purchase, to be sure that the businesses they deal with are doing everything possible to save the planet. So what can businesses do to embrace this climate of change?

USE OF GREEN ACCOUNTING SOFTWARE Every business needs to keep accounting records. Online accounting software not only makes it easier to comply with current regulations, but it can also help to reduce the carbon footprint. A simple example of not producing a paper sales invoice can make a difference. Using software to generate the sales invoices is not only cleaner for the environment, but the customer receives the invoice faster, when the service is fresh in the mind, and is therefore more likely to pay at an earlier date. It can also be possible to access your accounting software from any location with access to wifi, the ability to download and make bank payments directly from your mobile device and the ability to scan receipts and invoices directly into your

accounting system. All of the above can make the accounting process faster and also be kind to the environment.

LOOK AT YOUR OVERHEADS We all like to save money, but how can we become more environmentally aware and save money at the same time. One of the first things to look at could be the money being spent on utilities. Green energy companies which use wind, solar and other renewable energy may offer competitive deals. With significant rises in energy prices already happening, it may be worth investigating whether a switch to green energy could reduce overheads. Even a simple change like switching to energy saving LED bulbs can make a difference. While LED bulbs still cost more than traditional bulbs, they last two or three times as long and will cut your utility bills. The Energy Saving Trust estimates you will save around £2 per bulb per year simply due to changing bulbs less often, plus at least £35 per year off your electricity bill.

COP26 Why not use the COP26 conference to think about how you can transform your business to think green? Tap into the knowledge of your customers and employees. You could run a competition targeting your employees and customers asking for their ideas and suggestions on how they think your business could become greener. You may be surprised at the suggestions and as well as showing you are engaging with them, you could also end up saving money!

www.thomsoncooper.com Andrew Croxford is the senior partner in Thomson Cooper with offices in Dunfermline and Edinburgh. He heads up their audit and corporate finance departments and acts as auditor and business adviser to many companies operating in the automotive sector.

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MARKET INSIGHT

by Sandy Burgess FIMI, SMTA Chief Executive

Earlier this year the Scottish Government released the results of an extensive survey undertaken by an independent organisation into the level of required skills in the motor industry to enable the maintenance and repair of electric and hydrogen fuelled vehicles. The results make uncomfortable reading as currently less than 10% of garages have availability of properly qualified staff to meet the rising demands as we approach the 2030 deadline banning the sale of new internal combustion engines vehicles. Responses taken from over 270 garages also highlighted the industry’s desire for a recognised programme of training and certification going forward, the SMTA were heavily involved in this process and on receipt of the report we explored the market to find that currently no cohesive programme of affordable, accessible existed, hence we created our solution for our membership across Scotland, AutoESURE. Ultimately AUTOEsure will provide a service to the growing number of alternative fuelled vehicles that is legal, appropriate, current, accessible and affordable to all. Level one, two and three training will be delivered remotely utilising Our Virtual Academy with the final practical assessments available at three locations from launch. Our partners in the programme are Dingbro, The IMI, TMD Friction, Our Virtual Academy and Garashield. The SMTA will meet all costs associated with the training and first years certification for the pilot dealers and we have also committed to supporting our membership further by providing 50% towards the training element for all dealers to gain certification for one person per category 1 & 2/3 for the initial qualification. This package is designed ensure that Scotland’s garages are best equipped and trained to meet the rising demands of the new to market alternative fuelled vehicle driver regardless of where they are in the country and at a cost level that recognises the full impact of taking on new challenges. The SMTA are also working with several other support bodies to explore opportunities to provide further funding for the membership towards the balance of costs. We genuinely hope that the Scottish Government also reviews its current stance on the provision of some targeted funds towards this programme as we all share the ambitions of cleaner more environmentally friendly transport.

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This programme is now entering its pilot phase which will guide a number of SMTA members independent and franchised dealers, the programme time line is as follows; 1. Level one qualification for a member of front line staff ensuring that the consumer will be given the appropriate guidance when contacting the member garage to book their vehicle in for maintenance or repair. 2. Level two / three technical qualification for a fully trained ICE technician in the maintenance and repair of alternative fuelled vehicles. 3. A detailed minimum equipment level required ensuring the repairing dealer is meeting the requirements of The Electricity at Work Act and providing a safe & legal working environment. 4. Access to an optional work flow tool (Garashield) to give additional confidence and dedicated records to our members when undertaking these repairs. 5. AutoESURE certification carried out by our inhouse team of accessors against a prescriptive list to ensure that our members have all of the above (1 to 3 are mandatory) and are capable and legal to provide the support services required by their customers. AutoESURE certification will be an annual requirement. 6. All AutoESURE certificated sites will be highlighted to the consumers on a new website currently being built by our media partners in Edinburgh.

WHILE THE GOING, GOING, GOING IS GREAT!

Whether you have one car to sell, or one hundred cars to sell, there’s never been a better time to put them into one of our online auctions. Then, just watch from your chair, and be very pleasantly surprised.

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MARKET INSIGHT

by Alasdair Pearson, Chair, The BMTA Trust Ltd

THE BTMA TRUST MISSION The BMTA Trust is taking large steps forward following a recent review of its mission to continue to provide welfare and education grant support for motor industry people. The Trust assumed charity status almost 40 years ago, but its existence as a leading motor industry organisation goes back as far as 1913. The British Motor Trade Association was formed then to act as a disciplinary body serving the needs of both the manufacturers of the day and retail dealers. In this role BMTA was required to impose restrictive conditions, so it had to be registered as a trade union. In 1935, BMTA was given authority to set and maintain used car values. Indeed, with legal powers to ensure compliance among association members its ‘National Used Car Price Book’ had significantly more influence than Glass’s Guide or any subsequent national price guides. In 1945, and for the following 6 years when the post-war supply of new cars struggled to meet demand, BMTA operated the ‘Covenant Scheme’. This set restrictions on the sale and purchase of new cars

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in an effort to prevent the growth of a ‘black market’ in new cars. But all was soon to change when in 1956 the introduction of the ‘Restrictive Trade Practices Act’ rendered BMTA’s price maintenance arrangements illegal. Additionally, manufacturers could no longer compel their dealers to be BMTA members. Finally, when in 1964 the ‘Retail Price Act’ came into force, this effectively brought to an end BMTA’s remaining control over orderly marketing within the industry. By this time manufacturer members had almost entirely migrated to the Society of Manufacturers and Traders (SMMT). The five appointed trustees tasked with winding up BMTA (including SMTA members Eric Thompson and George Valentine) took the decision in 1967 to commute the residual assets into two discrete charity funds, awarding grants for welfare and education. Today’s BMTA Trust formally became

a charity in 1982 following the completion of a long drawn out validation process. Fast forward to 2021 and our re-envigorated mission to provide targeted and relevant support to the motor industry. We will continue to support worthy cases involving welfare grants, and seek new opportunities to support people in education and training. In the latter case we will support young people for whom the motor industry is a career path of choice but where there may be financial barriers to achieving their ambitions. Subsistence, travel, or tool kit costs will all be considered in grant awards which can be generous where there is evidence of need. Our grant targets for the future will include the need for new training to meet the demands of the EV revolution and the growing interest in the specialist sector of repair and restoration of historic and classic cars.

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MARKET INSIGHT

by John McDougall, Legal Advisor, Lawgistics

WHAT NEXT FOR GDPR? The government have recently launched a consultation on the proposed changes to the UK’s data landscape called Data: A new direction. Whilst it is not all applicable to the motor trade, it is about relationships around the world due to Brexit. Moving forward there are some elements that may be of interest, as they are suggesting changes to data breach reporting, the need for a Data Protection Officer, and proposals relating to charges for data subject access requests. As this is a consultation, any changes will not be happening soon, however, it is a good reminder that GDPR or its future reincarnation, will not be going away. Hopefully, you are doing this anyway, but it is always a good idea to conduct an annual GDPR audit and review your privacy policies and procedures. Your Information Commissioner’s Office (ICO) reminder to pay your data protection annual fee to the ICO for processing personal data should trigger this annual audit. If you are now thinking, we don’t get a reminder and we don’t pay any fee to the ICO, then you will need to check on the following link as some companies are exempt: ico.org.uk/for-organisations/dataprotection-fee/self-assessment We have noticed some of our members don’t include in their privacy policy that they record inbound/

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outbound calls and also they omit that CCTV is captured on the premises. These all need to be included in your policies and if you are conducting this data capture, then you should certainly be paying an annual fee to the ICO. The ramifications for not having the correct policies and procedures in place could be costly, not only by a fine from the ICO for not paying your fee, but also by being reported for data breach. Now, this could be a simple error that is easily rectified for which you believe there has been no serious damage caused, unfortunately, it is not always that clear cut. There are now solicitors/claims management companies out there trying to drum up business, with their “no win, no fee” slogan. They specialise in data breach claims and encourage clients to make a complaint to see if they can claim compensation for distress caused by a data breach incident. Sadly, compensation culture is the world we now live in and therefore, you need to ensure you are keeping your data safe.

THERE ARE TWO TYPES OF DISTRESS: ● Material distress - loss of money or property as a result of a violation ● Non-material distress - emotional/ physical distress caused as a direct result of a breach Previously, the distress of a data breach victim was not considered until Vidal Hall v Google Inc [2015]. In this case, the court ruled even though there was no material damage (loss of money) the distress caused by the breach was a good enough reason to claim against organisations that mishandle data. We had a recent case where our client was unable to evidence that a consumer had consented to his information being passed on to a third party. The customer was encouraged by the solicitor/claims management company to make a complaint to the ICO. The ICO concluded that a breach had occurred but they considered the matter closed as our client had provided the correct rectification. However, the solicitor encouraged the customer to take it to court and our client decided that rather than take the risk, they decided to settle out of court. For more information call 01480 455500 or visit www.lawgistics.co.uk

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MEMBER PROFILE

Riddell’s Garage

RIDDELL’S GARAGE CELEBRATES 75 YEARS

ROBERT M. RIDD ELL - 1946

IDDELL SNR R N IA , L L E D ID R N ALA NR - 2021 J L L E D ID R . R N IA & 24 WWW.SMTA.CO.UK

original repairs can lead to some surprises requiring further work, the customer is always kept informed with the details and pricing by the office staff before any further work is carried out. Following completion of repairs, the work is checked, invoices completed and customers informed to arrange collection, before we close at 5.30pm. We focus on keeping the workshop clean and tidy at the end of each working day, before eventually locking up at around 6pm.

SMTA How did you come to start up? RG

The garage was established in 1946 by, Robert M. Riddell, a professional motor engineer, who served his apprenticeship in another local garage, and during the war worked in Edinburgh for Scottish Motor Traction Co. Ltd., testing and certifying various types of engines, after which he felt he had acquired the expertise and knowledge to branch out on his own. He started off in a wooden shed where the premises are today and was later joined by his two sons, Robert G. Riddell who is now retired, and Ian Riddell who still works in the business. It is now in its third generation with Ian Riddell Jnr. and Alan Riddell.

Once the business was established, carrying out general car repairs and servicing, it branched out selling bicycles, which were hand-built at that time, by Robert M. Riddell. Vehicle recovery, and bodywork followed on and later MOT testing. It also became a busy filling station for many years until the petrol pumps were removed in 2008. It is now a busy Class IV MOT station, concentrating solely on the servicing and repair side of the business on all types of cars and light commercials, offering specialist services such as engine diagnostics, air-conditioning servicing and ‘repairs, and 4-wheel alignment. Cylinder head machining and pressure-testing is also carried out, now rarely offered in a service and repair garage, and which harks back to the skills required when the business was first founded.

SMTA Can you run through a typical day? RG

Having arrived earlier, once the machinery, computers, heating etc. are switched on and customer’s cars left for repair are moved around, the doors are opened to the public at 8.30 am. The work is then prioritised and allocated to the relevant technician with most parts having been ordered in advance to aid efficiency wherever possible. We aim to complete the work booked in on the same day. However, as the

SMTA Where will your business be in 5 years time? RG

SMTA What has been the highlight of your business so far? RG

SMTA How has the business grown since then? RG

Also taking advantage of the terms agreed with certain trading partners.

Being able to keep and increase our customer base, both local and further afield, despite increased competition within the area, and to keep up with ever-changing developments within the motor industry.

SMTA What is the one thing your business couldn’t function without? RG

Hardworking loyal staff.

SMTA What is the best thing about working for yourself? RG

SMTA How do you maintain customer levels? RG

How time-consuming it can be, which inevitably impacts on your personal life.

SMTA If you could go back and change one thing what would it be? RG

Reduce the number of hours given to the business in latter years.

SMTA How does SMTA membership help? RG

Help and guidance with the changes within the industry, especially MOT testing and administration.

Keeping customers informed, in layman’s terms, of the increased complexity of repairs involved in the cars of today, in order for them to understand the demanding and time-consuming process the technicians are sometimes faced with.

SMTA What drives you? RG

SMTA What do you wish you would have known when you first started out? RG

As we are a small family business, we don’t feel the need to advertise, relying on repeat recommendation, Facebook and Instagram.

SMTA What is the biggest challenge in your business?

Being able to make our own decisions and taking pride in our work.

Keeping up with ever-changing administration, most of which has to be done outwith normal working hours sometimes making it difficult to switch off.

Primarily trust and quality workmanship.

SMTA What form does your marketing take place?

SMTA What is the hardest part? RG

To be in the same position as we are now, having been able to keep up with changing technology in the industry, through training and upgrading equipment etc. which will include electric vehicles. We feel, by keeping the business small, we are able to give the customer our personal attention and ultimately build up a trustworthy reputation.

Every day there is a great variety of challenges to address, which we do with enthusiasm and take pride in turning out a quality repair, leading to repeat custom.

SMTA What is the most important thing you have learned in your career and how have you made use of it? RG

We are not a “fast-fit” outfit and have learned to say no when customers ask if we can take a “Quick Look”, as this can tum out to be time consuming, encroaching on the time required to carry out repairs which are already booked into the workshop. Also, never make the same mistake twice.

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MARKET INSIGHT

A WEEK IN THE LIFE OF A TEMPORARY VEHICLE TECHNICIAN The automotive aftermarket is increasingly tapping into temporary resources to cover shortages. But where does this contractor network of vehicle technicians and MOT testers come from?

Autotech Recruit provide an ongoing service to the automotive aftermarket, fulfilling recruitment needs and providing support during peak periods. Our overriding mission is to help keep businesses running to capacity and while we don’t engage with vehicle technicians who are employed within the industry, we do work with those who are returning from other sectors and also those currently in between permanent positions. Simon King, Managing Director, Autotech Group

28 WWW.SMTA.CO.UK

Many are returning technicians who left the sector to work in other industries after the financial crisis, some are in between positions, while many are seeking new challenges to strengthen their ability within the evolving industry. To understand more, we followed a temporary vehicle technician for a week to see what the role entails, while dispelling concerns around the amount of work available and pay. While on a break between permanent roles, Chris Webb responded to Autotech Recruit’s advert for temporary vehicle technicians. Originally, the move was meant to fill a gap before he secured another role, but that was four years ago, and the 32-yearold hasn’t looked back. With past experience of working within dealer groups, Chris was enrolled onto the agency’s free manufacturer training program enabling him to be trained to specific brand standards. Through the program, Chris, from Somerset, has been trained with Volvo and takes positions within the manufacturer’s dealer network across the country:

“ I could choose to work closer to home, but while I have the flexibility in my home life to stay away if needed, I’m following the money and the demand. I generally find the cheapest, nicest Bed & Breakfast and I am compensated for the cost of this within my daily rate. I’m still around £300 better off each month.”

MONDAY – TUESDAY I’ve been working with Land Rover in Bristol for the past few weeks. After two MOT testers left the site, they needed urgent cover to cope with demand. I was purely working on the MOT ramp, testing up to nine vehicles a day to help them manage and clear the backlog. As a temporary vehicle technician, you are largely working on routine vehicle maintenance, anything which isn’t engine or gearbox work, however if you have a manufacturer training the work sometimes can become more involved. Walking into a garage as a temporary technician is never an issue. I’ve always been welcomed and can hit the ground running. It’s clear that garages today are relying on the services of contractors to cover both labour and skills gaps. Cars are increasingly technical, and technicians need ongoing training. In my last permanent position, I was in a small garage and training

was seen as a necessity but sending technicians off for even one day’s training would have esulted in a financial loss. As a contractor, I am responsible for my own up-skilling and working across different vehicles also keeps me agile and in demand, but luckily, I get discounted or free training from the agency I work with.

WEDNESDAY – THURSDAY Autotech Recruit has asked me to transfer from Land Rover to work within a Volvo dealership. Another temporary vehicle technician takes my place within Land Rover. Being trained on a manufacturer’s specific vehicle components enables me to work on more in-depth issues. Within Volvo, I have been servicing springs, shock absorbers and brakes and, in the past, I have been called upon to work on manufacturer recalls. On my first day, I serviced around seven vehicles, however on the second the vehicles required more complex work on brakes, tyres, and springs so I carried out five services.

FRIDAY Today I am on an IMI Level 3 Hybrid and Electric vehicle training course with Autotech Training. Prior to attending the course, I undertook the online training for Hybrid, PHEV & EV. While I was able to do this in my own time, this also gave me the essentials right through to the physics of EVs. As the Level 3 course focuses on in-depth diagnostic of the systems within an EV, the teaching is split between classwork, and on an electric vehicle which is within the training suite. www.autotechrecruit.co.uk

“ Without doubt, this is the best job I’ve ever had. I have a far better work life balance, and I am in control of my own career. Obviously, as I have a mortgage and bills to pay, the initial concern was whether I would be working frequently enough to cover these costs. However, I have been inundated with work, and I don’t worry about where the next contract is Chris Webb Temporary Vehicle Technician coming from.”

Times change, Times change, our values remain. Times change, our values remain. Times change, our values remain. our values remain. 23 March 2020 and the UK goes into lockdown.

Fast forward twelve months. Our way of life and the way in which 23 March 2020 and the goes into lockdown. we do business has changed in UK unimaginable ways, but through it all Santander Consumer Finance has remained a constant FastMarch forward twelve way of lifeinto and lockdown. the way in you which 23 2020 months. and theOur UK goes cando rely on. we business has changed in unimaginable ways, but through Fast forward twelve months. way of lifeinto and alockdown. the way in you which it allMarch Santander Consumer has remained constant 23 2020 and Finance theOur UK goes we business has changed in unimaginable ways, but through cando rely on. Fast twelve months. Our way life and athe way in you which it all forward Santander Consumer Finance has of remained constant we business has changed in unimaginable ways, but through cando rely on. it all Santander Consumer Finance has remained a constant you can rely on.

How we’ve helped our customers in 2020 Our customers are helped central to the culture of the company. How we’ve our customers in 2020 As a result of the Covid pandemic during 2020 we How we’ve our customers in 2020 Our customers are helped central to the culture of the company. As a result of the Covid pandemic during 2020 we How we’ve our customers in 2020 Our customers are helped central the culture of the company. grantedtoover

65,000 65,000 65,000 65,000 16,000 16,000 16,000 16,000

As a result of the Covid pandemic during 2020 we Our customers are central the culture of the company. grantedtoover As a result of the Covid pandemic during 2020 we customer requests for payment deferrals granted over customer requests for payment deferrals granted over

extended customerover requests for payment deferrals customerover requests for payment deferrals extended customer contracts extended over

customer contracts extended over And our Dealer partners benefitted too at a time when support was most needed. customer contracts And our Dealer partners benefitted too at a time when support customer contracts was most needed. And our Dealer partners benefitted at a time when support Wholesale credittoo terms was most needed. And our Dealer partners benefitted too at a time when support Wholesale credit terms was most needed. to preserve cash Wholesale credit terms

extended extended extended extended 48,000 48,000 48,000 48,000 to preservecredit cash terms Wholesale More than to preserve cash

More than cash to preserve customers More than completed finance documents remotely with E-Sign plus customers More than completed finance documents remotely with E-Sign plus customers completed finance documents remotely with E-Sign plus customers completed finance documents remotely with E-Sign plus

Our commitment to our dealer partners is unwavering, with the launch in 2021 of an Our commitment to our dealer partners is exciting new online proposition. unwavering, with the launch in 2021 of an Our commitment to our dealer partners is www.yourredcar.co.uk exciting new online proposition. unwavering, with the launch in 2021 of an Our commitment to our dealer partners is exciting new online proposition. unwavering, with the launch in 2021 of an www.yourredcar.co.uk exciting new online proposition. www.yourredcar.co.uk www.yourredcar.co.uk

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MEMBER PROFILE

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Scott & McFall Accident Repair Co.

SCOTT & MCFALL ACCIDENT REPAIR CO. WAS ESTABLISHED IN 1979 BY CAMPBELL MCFALL AND HIS BUSINESS PARTNER. It has grown from those early days of just the two of them to now being owned by the McFall family, with three generations of the family working in the business. The day to day the running of the business is carried out by Campbell and his grandson, Lewis. A typical day starts at 7.00am. Jobs are allocated to the staff, checking the availability of and ordering parts. Dealing with customers and the logistics of collecting and delivering vehicles. This business couldn’t function without the staff. They work together as a team. There are always challenges in running your own business but most recently they have been dealing with the shortages and delays in receiving parts due to Covid-19 and Brexit. Our SMTA membership – SMTA is well recognised by both the public and large organisations and being a member identifies us as a legitimate, well establish company. Over the years we have built up a good reputation due to our high standard of work and customer relations which in turn means we have built up a client base that ranges from Insurance Companies, Hire Drive Companies to the Scottish Ambulance Service and private clients.

We have found social media to be a great way to let everyone see the variety of services we offer and that we don’t just repair ambulances. For example, we have recently become the second installer in the whole of Scotland, of ‘Ngenco Paint Protection’, an alternative to PPF, which is sprayed, and not laid on. Invisible protection to any part of the vehicle with 100% coverage. It can be crystal clear or colour changed in high gloss or matte finish. Fully peelable with no residue or damage to existing paintwork. Great interest has been shown in this from McLaren, Bentley and Rolls Royce and several cars have already been treated with this product. We asked Campbell what drives him? “Enjoying my work, I started work at the age of 15 and all these years later still enjoy being here. There is a great deal of satisfaction in seeing a vehicle restored to its former glory and seeing the happiness this brings to the client.”

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MARKET INSIGHT

by Pauline Hughes, Solicitor, Just Employment Law

WHISTLEBLOWING: WHAT YOU NEED TO KNOW Many of us will be familiar with the term “whistleblowing” and have heard news reports of employees “blowing the whistle” on their employer. However, what does it actually mean to whistleblow and what protection does the law offer to whistleblowers? The Employment Rights Act 1996 protects those who make disclosures about wrongdoing (whether inside their organisation or not) from “detriment” and dismissal. Employees can therefore raise claims against their employer, from day one of their employment, if they believe they have been dismissed or treated unfavourably as a result of making such a disclosure. In order for the disclosure to be protected, there must be a disclosure of information that, in the reasonable belief of the worker, tends to show that one of the following has occurred, is occurring or is likely to occur:

In addition, the worker must also reasonably believe that the disclosure was made in the public interest. For this reason, a disclosure limited to something relating to their own employment might not be protected. However, a disclosure about something that affects others in the workforce is more likely to be protected.

● A CRIMINAL OFFENCE

Separately, if an Employment Tribunal finds that an employee has been dismissed because they made a protected disclosure, the dismissal will be automatically unfair. No minimum period of service is required to bring the claim. Where a dismissal is found to be for this reason, the normal cap of 52 weeks’ pay on a compensatory award for unfair dismissal does not apply and the tribunal can award unlimited compensation for loss of earnings.

● A BREACH OF ANY LEGAL OBLIGATION ● A MISCARRIAGE OF JUSTICE ● A DANGER TO THE HEALTH AND SAFETY OF ANY INDIVIDUAL ● DAMAGE TO THE ENVIRONMENT ● THE DELIBERATE CONCEALING OF INFORMATION ABOUT ANY OF THE ABOVE

34 WWW.SMTA.CO.UK

In terms of protection offered to those who make protected disclosures, anything like disciplinary action, loss of opportunity for promotion or loss or work or pay could qualify as a detriment.

To ensure that these risks are wellmanaged, employers should have in

place a whistleblowing policy, setting out the procedures which employees can follow if they want to report any concerns confidentially. Further, they should train management in its procedures to ensure that they are aware of how these matters should be handled. Employers should investigate disclosures promptly and keep the whistleblower informed as to the progress, where possible. They should make clear to all staff that no employee will be punished or disadvantaged for making a disclosure in good faith. Further, employers should not rely on confidentiality clauses in employment contracts to discourae disclosures, as such clauses would be unenforceable. As employment law specialists with expertise in advising on whistleblowing and drafting policies of this nature, Just Employment Law can help you deal effectively with these matters. If you are interested in learning more about Just Employment Law or our services, please contact us on 0141 331 5150 or at enquiries@ justemploymentlaw.co.uk.

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SIMPLY EMAIL YOUR ANSWER TO: norman.stirling@smta.co.uk Need help? Please call Niall Farmer of GES Scotland on 07483 827734 The small print; no purchase necessary, free to enter draw, no alternative price will be offered, closing date for submission 21st December 2021 – A winner will be by ‘random selection’ picked by the SMTA Chief Executive and presented by December 31st 2021, please ensure contact details are on the email – the winner will be notified by email. Voucher provided courtesy of Niall Farmer of GES Scotland. Competition entry only open to those businesses in current membership of the SMTA and SMTA staff are excluded.

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FEMALES IN FOCUS - SUCCESS AT OUR INAUGURAL EVENT SMTA hosted their first ever Females in Focus lunch on Friday 24th September at the Norton House Hotel in Edinburgh. The purpose of this event was to bring together females from all sectors of our industry to raise awareness and empower the women in our industry. There is so much more to our industry than car sales and mechanical engineering, there is a huge range of automotive related careers, from auction houses to finance houses, marketing, journalism, racing driving and car design to name but a few, which is why our panel was made up of females from very different areas in the automotive sector and bringing them together to talk about their careers so far was inspiring and motivating. The afternoon was a great success, our audience enjoyed listening to our amazing panellists: MaryAnne McNaughton of Central Car Auctions; Maggie Barry freelance motoring journalist and Chloe Grant a 15 year old junior racing driver. We feel it is extremely important to highlight the

38 WWW.SMTA.CO.UK

successes and opportunities for women in the motor trade and events like these are a great platform to bring together women from all different areas of the industry to network, listen to other inspirational females whilst having a fabulous lunch. At the event Mary-Anne McNaughton, one of our panellists and also the first winner of our ‘Nan Lindsay’ Award, an award set up in the memory of our first and only female President of the SMTA.

enough to have a loan of a stunning Aston Martin which was provided by Grange Aston Martin Edinburgh. SMTA is busy preparing for Females in Focus 2022 – watch this space.

Mary-Anne McNaughton Operations Director, Central Car Auctions

Our host for the event was Heather Dewar, sports journalist and TV/Radio presenter who did an amazing job and made the afternoon flow seamlessly. We could not have run this event without the amazing sponsorship from Central Car Auctions who we would like to say a huge thank you for supporting our very first Females In Focus. We also had support from Garashield – thank you! We were lucky

Maggie Barry Freelance motoring writer

Chloe Grant Junior Racing Driver

WWW.SMTA.CO.UK 39

YOU CAN JUDGE A CAR BY IT’S COVER PROTECT YOUR CUSTOMERS, YOUR BUSINESS AND YOUR MARGIN  WARRANTIES TO SUIT YOUR INDIVIDUAL REQUIREMENTS  ALL WARRANTIES FULLY UNDERWRITTEN BY EUROPE’S LEADING WARRANTY PROVIDER  SCOTSURE IS WHOLLY OWNED BY THE SCOTTISH MOTOR TRADE ASSOCIATION LTD

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Why should I choose a Scotsure warranty? Scotsure MBI has been providing used car warranties since 1982 and is wholly owned by the Scottish Motor Trade Association Ltd. It is this provenance and experience that ensures that if you have a problem, we will deal with your claim quickly, efficiently, and perhaps most importantly of all, fairly.

Scotsure warranties provide peace of mind and protect your pocket!

Ask about extending your warranty today! E: lynn.greig@smta.co.uk T: 0131 331 5512

W H AT ’ S I N M Y GA RAG E ?

by Alex McGarva, SMTA Director & owner of AutoLinks Stranraer

It was Summer 1984, and like most other 15-year-olds my pocket money was no longer enough, I wanted to earn some money of my own! So, it was time to progress my teenage interest in cars from bedroom posters and magazines to the real thing and see if there was anything for me at my local garage. Onto my push bike I got and I cycled off to speak to Mr Bennett, the owner of a rural country garage only two miles from my home called ‘The 4 Wheel Centre’. I was still at school but was lucky enough to be offered an afterschool and weekend position as a general ‘dogs body’. Duties included everything from serving fuel (in the days when someone did it for you!) to cutting the grass, pressure washing underneath farmers old Land Rovers or tidying up behind the team of mechanics... but I didn’t care - I was working in a garage! At this time, alongside the used car sales business, workshop & bodyshop services, ‘The 4 Wheel Centre’ held both the Mitsubishi and Skoda franchises - this was a busy garage with a great team and atmosphere... I was loving it! My new-found position was to bring with it the beginning of a 36-year affinity with Skoda and a huge appreciation of its history!

For the next 19 years my working life was spent learning all things Skoda, from being a qualified mechanic and attending regular training at the old Skoda HQ in Kings Lynn in Norfolk, to moving forward with the new company now under the ownership of Volkswagen Audi Group (VAG) and continuing my development and knowledge with many (long) drives to VAG training HQ which is now in Milton Keynes. Eventually I moved out of the workshop into car sales and then onto general management where I was fortunate enough to attend many Skoda seminars, sales meetings and promotional events, meeting some great and equally Skoda-enthusiastic people along the way.

hero Pavel Siberna, it just had to be followed up! We purchased the car and today it sits proudly in our showroom. It’s not immaculate, it’s got the odd battle scar & bruise – but after 36 years in the industry so have I! This car is totally representative of our journey and our passion for this incredible brand with its incredible history. We have another Skoda project already in the pipeline so you never know, you might see it one day too!

In 2012 myself and William Sloan (also a product of ‘The 4 Wheel Centre’) jointly set-up our own business, and yep, our joint affinity and knowledge of Skoda continues! So, when my phone went off at 10pm on a Saturday night with a link to a Skoda Felicia WRC Replica closely based on the one driven by world famous rally drivers Stiq Blomqvist and local Czech

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RENAULT CLIO 2 NON-START OR JUST CRANKS OVER Make: Renault Models: Clio 2 (2003-2006), All D4F 712 petrol engines

SYMPTOMS: Non-start just cranks over. Engine warning light may display on IPC.

FAULTS:

TECH INSIGHT

No communication with engine ECU.

4. Check for battery feed at relay B

Possible corroded or broken wire to the fuel pump relay from the engine ECU.

5. Check for switched ground at relay B

● The output from this relay powers fuel pump and ignition coil

6. If no switched earth check wiring from relay back to the engine ECU

● May not hear fuel pump priming when ignition is turned on

Here we highlight some of the more common recent faults that our partners have come across in their workshops and of course provide you with the appropriate fixes.

1. Scan engine ecu with diagnostic tool and attempt communication If no communication or intermittent communication proceed as below;

PROVIDED BY

42 WWW.SMTA.CO.UK

3. Check for ignition live at relay B Fuel pump relay is designated relay B and is in engine bay fuse/relay box.

POSSIBLE CAUSES:

Welcome to our technical insights feature created with the support of the IVS 360 OEM-Trained Master Technicians at Opus IVS to whom we are very grateful.

We are always reviewing our content and please feel free to get in touch if you feel that there is something you would like to see in future editions of SMTA AutoINSIGHT.

See manufacturers wiring information.

● No spark at ignition coil

REPAIR STEPS:

2. Check fuses in engine bay fuse/relay box

See manufacturers wiring for the above information. Usual issues are corrosion on this wire causing a high resistance and therefore a decrease in current or this wire is open circuit. 7. Repair or replace wire depending on the damage 8. Scan engine ECU with diagnostic tool ensure communication and no faults Test vehicle and ensure it starts.

AUDI YELLOW WARNING LIGHT DISPLAYED ON IPC

VOLKSWAGEN ELECTRONIC PARK BRAKE FAULT

Make: Audi, Seat, Skoda, Volkswagen Models: All models (2000 -)

Make: Volkswagen Models: Tiguan (2008 -), Passat (2006 -)

SYMPTOMS:

Yellow oil level light shows on cluster, but oil level shows correct on dipstick

POSSIBLE CAUSES: The vehicle electronics, convenient module or central electronics module, must see the bonnet switch condition as open for at least 20 seconds and then closed again to be able to re-evaluate the oil level.

4. Test micro switch using multimeter: ● Unplug micro switch 2 pin connector ● Using a multimeter check for continuity between pins when bonnet is closed, latch clipped in and open circuit when latch is open

EPB light on dashboard.

FAULTS: 02845 Function display in dash insert, short circuit to earth.

POSSIBLE CAUSES: On activation of the EPB switch the signal is not processed correctly by the control module. The switch sends out 2 signals which are mixed up by the module.

REPAIR STEPS: 2 pin connector

Yellow oil level warning

REPAIR STEPS: 1. Check and Ensure that the oil level is correct Preferably check the oil level after the engine had been switched off for a couple of hours. 2. Connect your Opus IVS diagnostic tool 3. If live data is not plausible:

5. Following the diagnostic steps: With the above guide it is possible to determine if the micro switch, wiring or oil level sensor is faulty. 6. Go to convenience system, or central electronics module 7. Read out the live data from bonnet latch micro switch It must show closed when closed open when open

● Locate bonnet latch ● Look for latch micro switch ● Ensure that latch activates micro switch

Micro switch

TOOLS REQUIRED: ● Multimeter ● Various hand tools Latch and micro switch

● Opus IVS diagnostic tool

1. The EPB module needs to be replaced with a modified unit The module is located under the centre console in front of the gear lever. Take care when removing the centre console 2. Make a note of the coding If replacing the control unit then prior to repair it is advised to go into the brake electronics (ABS) control unit, go to coding, manual coding and note down/take a picture of the current coding in case the control loses its coding during the repair. 3. EPB module removal The Electro-Mechanical Parking Brake Control Module J540 and the ESP Sensor Unit G419 are installed in one housing under center console. Remove centre console to access the EPB

module. Disconnect the connector from the EPB module Loosen 3 nuts and remove module. 4. Installing new EPB module Installation is in reverse order of removal. When installing ElectroMechanical Parking Brake Control Module J540 make sure it is correctly seated in its mounting and is free of stress. Note: Do not use the securing nuts to forcibly position the ElectroMechanical Parking Brake Control Module J540. Tighten securing nuts to 9 Nm. 5. Code ABS module A Steering Angle Sensor G85, Transverse Acceleration Sensor G200, Brake Pressure Sensor 1 G201 and Longitudinal Acceleration Sensor G251 basic setting must be done. Perform basic setting procedure for the EPB. 6. After completed repair ensure that the EPB system is operational Road test the vehicle.

TOOLS REQUIRED: ● Torque Wrench ● Various hand tools ● Opus IVS diagnostic tool

WWW.SMTA.CO.UK 43

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EMPLOYING AN APPRENTICE HELPS YOU DEVELOP YOUR STAFF FOR THE FUTURE

 WE HAVE OVER 300 APPRENTICES ACROSS SCOTLAND  OUR SKILLS DEVELOPMENT DEPARTMENT HAS OVER 30 YEARS EXPERIENCE  YOU EMPLOY THE APPRENTICE AND WE’LL DO THE REST!

EMPLOYING AN APPRENTICE IS EASY! Here’s what we can do for you: 1. Assist you with recruitment and selection 2. Arrange all Skills Development Scotland funding 3. Arrange off-the-job training, we deal with the majority of colleges/training providers in Scotland 4. Conduct quarterly in-company progress reviews

Ask about our apprenticeships today! E: fraser.miller@smta.co.uk T: 0778 9264 229

YEAR END CAR FIGURES 2021 FUEL TYPE

REGISTRATIONS BY REGION

OCTOBER 2021

YEAR TO DATE Petrol

75,452

Diesel

17,970

Total Scotland

9,194 419

16,270

Petrol/Electric

Grampian

8,127

Electric

191

Petrol/LPG

184

823

468 Strathclyde

10,051 9,578

Vauxhall

9,218

Ford

8,140

Toyota

7,487

Audi

7,370

BMW

6,730 5,607

Mercedes Hyundai Peugeot

152

10,500

Volkswagen

5,127 4,917

Lothian

118

5,250

Kia

4,486

118,194

1,422,879 8.50% 8.10% 7.80%

6.89%

6.33% 6.24%

5.69% 4.74%

4.34%

4.16%

TOP SELLING

MARQUES YTD 2021

Figures courtesy of the SMMT (Scottish Motor Manufacturers and Traders)

2,500

5,000

4,702 2,662

Ford Fiesta

2,526

Volkswagen Polo

2,502

Kia Sportage

2,306

Ford Puma

2,236

Mercedes A-Class

2,213

Mini Mini

Volkswagen Golf Toyota Yaris

Borders

Dumfries & Galloway

Vauxhall Corsa

Toyota CHR

Tayside Fife

1,259

TOTAL UK CAR MARKET:

712

757

Central

Diesel/Electric

Summary

Highlands

2,069 1,858 1,817

YEAR TO DATE

TOP 10 CARS WWW.SMTA.CO.UK 47

Dumfries & Galloway Aviation Museum

WHERE HISTORY MEETS THE SKY Dumfries & Galloway Aviation Museum offers a very different day out to most places in the region. Based in the control tower of the wartime RAF Dumfries, the museum has built up a staggering array of aircraft, engines and memorabilia collected over the past 45 years. The museum originated from a group of aircraft archaeologists in the early seventies. After a few smaller digs, they managed to recover a Bristol Hercules engine from a site on the edge of the airfield where a Vickers Wellington had crashed during the war. Realising the exceptional condition of the engine and the story behind it, a decision was made to display these recovered items in a new museum.

operators would have trained here before going on to serve in Bomber Command. The exhibition describes the airfield itself, as well as the flying kit and training techniques used by the students, and includes a restored gun turret. The display culminates in a replica Halifax fuselage diorama, showing what these men would have experienced on a typical raid over Germany.

From this small collection the museum has expanded enormously, culminating in the eventual ownership of the original control tower and surrounding land. The museum has always been volunteer run and relies on admission fees and donations for running costs. Since achieving accredited status a few years ago, funding has been granted for an expansion programme, including five new buildings with more on the way.

The new Airborne Forces exhibition holds a huge array of artefacts including uniforms and weapons used by our airborne fighting forces from their inception during World War 2 to the present day. The building also houses our glider collection, which includes sections of Horsa, Hotspur and Hadrian assault gliders and a specially modified Willys Jeep. There are lots of personal histories on display in here, as well as parachutes and audio-visual displays.

The jewel in our extensive aircraft collection is our Supermarine Spitfire. This actual aircraft was flown during the Battle of Britain, though it was eventually lost on a training flight over Loch Doon in 1941 with the loss of Frantisek Hekl, the Czech pilot. Recovered by the museum in 1982, it has been restored and holds pride of place in the collection. Other aircraft include the iconic English Electric Lightning jet fighter, as well as the graceful Hawker Hunter and a Gloster Meteor flown by an astronaut. There is a dedicated display to our home airfield, RAF Dumfries. Used for training and aircraft repair during the war, thousands of aircrew bomb aimers, gunners, observers and wireless

48 WWW.SMTA.CO.UK

In the Home Front building are reconstructions of a 1940’s home with bedroom, living room and shop, where you can learn about rationing, evacuees and the Home Guard. Our aero engine collection is one of the finest in Europe, though only a portion of it is on display in the ground floor of the tower. Covid-19 did put a brake on our activities, and we were forced to close our doors for the first time in our history. Thankfully, we made it through the lockdown and the various regulations imposed on us and were able to re-open in the summer with the usual social distance and hygiene measures in place. We do recognise we

have been lucky and sympathise with fellow museums who had a tougher time than they did. Before the pandemic, the museum held a number of events throughout the year, and we hope to be able to hold these again in the near future (regulations allowing). There is Cockpits North in May, where enthusiasts bring a number of trailer-mounted aircraft cockpits to display. These are privately owned and restored, and make a great enthusiasts day out as many are available to be sat in. July sees a Military Vehicle Day, with our grounds full of army trucks, Jeep and Land Rovers along with re-enactors from all eras. September brings a Wings and Wheels show, with a great selection of classic and modified cars, trucks and motorbikes on display. With a memorial garden, extensive gift shop, café and pleasant grounds the museum is a great place to spend a few hours for both the local history enthusiast and also families looking for an alternative day out – we hope you can come and join us. www.dumfriesaviationmuseum.com 01387 251 623

WWW.SMTA.CO.UK 49

MARKET INSIGHT

by Karl Werner, Managing Director, Moto Novo Finance

THE CRUCIAL IMPORTANCE OF DEVELOPING AND INSPIRING TALENT As the UK moves increasingly towards recovery following the unprecedented environment created by the COVID-19 pandemic, an exciting aspect of the much-vaunted ‘new normal’ is the importance of talent in our businesses. Recruiting, developing, inspiring and retaining talent and a pipeline of people has always been a fundamental part of the MotoNovo ethos. We have always aimed to develop people who understand our values, culture and mission, and it has served us well, but there is no room for complacency. Like many things, the landscape in ‘talent management’ has changed; businesses must adapt. The human resource challenge has been evident over recent weeks. Shortfalls in the availability of HGV and tanker drivers are not the only areas where headcount shortages exist. According to the Office for National Statistics, the number of job vacancies from June to August 2021 was 1,034,000; the first time vacancies had risen over 1 million since records began. Thanks to a long-term commitment and the energy and talent of many of my colleagues and training and development experts, the number of people who have progressed their careers across MotoNovo continues to be encouraging. In our southern region alone, ten of our field team started their careers in our Cardiff HQ. Five of them have enjoyed two field-based

50 WWW.SMTA.CO.UK

promotions. Nor are we alone in our ability to develop tomorrow’s leaders from within, but there is no room for complacency. We need to keep building on the strong foundations of our culture, values and commitment to keep developing a pipeline of talent into the automotive and financial services sectors. What we must also recognise are the social changes that accelerated during the pandemic. Job roles, the way, where, and how we work have and will keep changing. In the new normal, we are building on these foundations to meet the needs and desires of today’s emerging talent. We need new levels of working flexibility, an ever greater focus on diversity and inclusion, and better attention on the essential need to support well-being at an individual level. For me, the pandemic shifted the dial on these areas markedly and should not be ignored. Certainly, money is part of the recruitment and retention criteria, but it is not the only factor; being part of a great winning team where you can grow and be supported should not be underestimated.

CREATING AN ENVIRONMENT WHERE SUCCESS BECOMES INEVITABLE The words of this heading are not my own; instead, they are a mantra instilled over many years. For us at MotoNovo, the ‘environment’ has and, in my view, should evolve continuously. That said, some core principles should always be there; the environment should be;

1. Led by clear business Values 2. Reflective of very public top-down care and support 3. Safe, allowing people to fail 4. Focused upon a winning team ethos – centred upon delivery customer success and pride around celebrating success 5. Built around fairness and opportunity for all 6. Open to feedback and criticism 7. Clear on the importance of integrity and authenticity 8. A place where communication is frequent and open 9. Centred upon a coaching culture 10. An environment where people can fly

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MARKET INSIGHT

by Graham Clark, Managing Director, Anderson Clark

THE INVESTORS IN PEOPLE Anderson Clark Motor Repairs has today achieved the prestigious ‘Investors in People’ Gold Accreditation. For nearly 30 years Investors in People has been recognised internationally as a leading people accreditation. Anderson Clark Motor Repairs achieving this award is a terrific achievement, demonstrating its commitment to its people.

WWW.SMTA.CO.UK

Commenting on the award, Graham Clark, Managing Director said. “It is one thing to say we are a family business, and our staff are the most important part of the team, it’s another thing to live up to that statement. It is through teamwork that we can offer a consistent high level of service to our valued customers. However, it doesn’t stop now, we will continue to monitor, improve and adapt our services and efforts to suit the ever-changing business of motor vehicle repairs” Anderson Clark Motor Repairs, 16 Carsegate Road, Inverness is an independent, family-owned business with over 25years trading history, multi award winning and currently Car Dealer Magazines Service and Repair Outlet of the Year 2020. For more information, please contact Graham Clark, Managing Director on: grahamclark@andersonclark.co.uk 01463 22 23 24

Bonnie Clarke, Interim Chief Executive of Remarkable, the organisation licensed to deliver Investors in People in Scotland, said;

“This is a fantastic achievement for Anderson Clark, congratulations! Investors in People recognises organisations who are truly committed to their people, continuous improvement, and customer service. We have supported Anderson Clark Motor Repairs since 2015 and we’re delighted to see their ongoing dedication recognised with this GOLD award. Many congratulations!”

Images courtesy of Inverness Courier

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S M R C U P D AT E

SET-UP FOR SUCCESS As a relative newcomer to motor racing, Glenn Alcock, draws on his experience from the past couple of years - where he has made the transition from racing in the entry level SMTA Citroen C1 Cup, to racing in the Scottish Formula Ford Championship – to highlight the different technical set-up challenges that both categories present for a driver. The support from the SMTA over the last 3 years to the Scottish Motor Racing Club has been invaluable. Getting behind the brand new Scottish C1 Cup in 2019 really helped to promote this exciting new championship. The C1 cup is an affordable way for drivers to start their motorsport journey and learn the basics of racing and start to hone their race craft. The C1 Cup really teaches the craft of conserving momentum and carrying as much speed as possible into the corners – any lift of the throttle can be costly in these small cars with such limited power. The series was designed to be very affordable and as such there is not much that can be done to the cars to gain performance, adjust tyre pressures and the skill of the drivers are the key elements at play. Formula Ford however is a different affair, this is a series that has a reputation for being a breeding ground for talent that can rise to the very top. On a global level James Hunt, Nigel Mansell, Ayrton Senna and Michael Schumacher all competed in Formula Ford before rising to the top

54 WWW.SMTA.CO.UK

as Formula One World Champions. Right now some of the top Scottish drivers racing have been in Scottish Formula Ford – such as BTCC star Rory Butcher and 2017 Le Mans GTE Pro Winner Jonny Adam. Formula Ford teaches race craft and also how to harness the mechanical grip available. Although the cars look like little Formula One cars they don’t have front and rear wings and lack the aerodynamic grip of the cars at the top level. However unlike the C1 Cup car set-up is key to success in this championship. Numerous things can be adjusted on the Formula Ford cars to improve performance or be tweaked to suit the individual style of the driver, Changing suspension, gear ratios, ride heights, corner weights, camber, caster, toe, anti-roll bar settings can all make a huge difference to the handling and performance of the car. From a drivers perspective this is hugely rewarding during testing when trying out different settings can really start to show progress and allow the driver to feel more confident in the car as it is tailored to their individual needs. These skills are extremely valuable when

progressing in motorsport especially at a professional level where feedback to the team about the cars performance and suggestions on setup changes are key to success. One element that all Scottish racing drivers are very well acquainted with is racing in wet conditions. Having the ability to change the set-up on the car to suit the conditions is hugely rewarding as the wrong set-up can make the car almost undriveable in the wet. Disconnecting the rear anti-roll bar can make the rear of the car feel more stable in the wet conditions, less camber giving more contact patch to the surface and mostly importantly having a good set of wet tyres with plenty of tread for water displacement to reduce the risk of aquaplaning. The 2021 Scottish Formula Ford season has concluded and the SMRC thank the SMTA for the support of the two West College Scotland run Formula Ford cars. You can find out more about the Scottish Motor Racing Club at www.smrc.co.uk or on facebook at www.facebook.com/smrc56.

2021 SCOTTISH SMTA CITROEN C1 CUP Set up in 2019 to create a new entry level motor racing championship in Scotland, the Scottish C1 Cup has grown from strength to strength over the past couple of years, with big grids and close bumper to bumper racing. The third SMTA Citroen C1 Cup season concluded on 31 October at Knockhill and like the last two seasons, this year has not disappointed in terms of close wheel to wheel action and a championship battle that went right down to the wire. The 2021 season was run across 12 races at 6 different events, featuring the championships first ever away round to Lincolnshire’s Cadwell Park in September. Across the year we have had 6 different race winners, with Ross Dunn, Dan Martin, Ryan Smith, Paul Luti, Kyle Nisbet and Sam Corson all standing on the top step of the podium, proving just how competitive and unpredictable this championship can be. The Championship battle went all the way down to the wire, with 2020 Champion Ross Dunn just pipping Dan Martin to the title in the final

race of the season by just 10 points. Another driver of note during the season was Newcomer Champion, Sam Corson. The former SMRC Esports Champion proved that you can make the transition from racing in the virtual world to the real world successfully, finishing 3rd in the overall championship and taking two race wins in his debut season.

Facebook: www.facebook.com/ ScottishC1Cup Thank you as always to the Scottish Motor Trade Association for their fantastic support of the Scottish Citroen C1 Cup this season. 2020 C1 Champion - Ross Dunn

Our focus now switches to the 2022 season; the calendar is yet to be finalised but we anticipate that the season will kick off in April at Knockhill and will once again feature an away round to Cadwell Park. If you are interested in joining the Scottish C1 Cup grid yourself, visit the links below and contact our championship representative, John Duncan, to get your own racing journey started: c1cup@smrc.co.uk Website: www.smrc.co.uk/ championships/scottish-c1-cup

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