Kerrville Area Business Magazine | January 2011

An official publication of the Kerrville Area Chamber of Commerce

Background Checks

14 HOPE: is not a strategy

18 Holiday Breakfast

22 January Calendar

27 Get Your Fix

42

N 30

E S ’S R U

Profile of Lena Rippstein PhD, APRN-BC, GNP

Kerrville Area

Business Issue 16 | January 2011

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HOUSE

2000

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IS ALSO PROUD TO PRESENT:

THE 2011 MARY ROHE

Season Tickets

CLASSICAL MUSIC SERIES

On Sale NOW!

(830) 896-9393

FEATURING TOP CLASSICAL ARTISTS:

ESTHER KIM - FEB. 11 • ANGELA BROWN - MAY 6 CHRISTOPHER BOLDUC - SEPT. 29 For ticket information or to make a donation, visit our website: www.playhousekerrville.com

Playhouse 2000: 2011 Contributions

Playhouse 2000: 2011 Season Tickets Each ticket includes 1 ticket to each of the 7 shows

Level recognition in all programs A bimonthly Playhouse 2000 email newsletter • Voting rights for the Earnie Awards • Voting rights for next season’s “Member Choice” production

Regular Adult Ticket - $70 each Save up to $70 # of tickets

Total

Family Package - $170 2 adults, 1 child under 14 Save up to $145 # of tickets

Total

Each Additional Child - $30 each # of tickets

Total payment for Season Tickets:

Total

Playbuilder $10,000 Producer $5,000 Angel $2,500 Benefactor $1,000 Director $500-$999 Actor $250-$499 Patron $100-$249

Total Membership Contribution:

Total Season Tickets & Membership:

Enclosed is my check payable to Playhouse 2000 for $_____________ Name(s)____________________________________ Address

___________________________________________ City________________ State______ Zip_________ Phone_________________________ E-Mail_____________________________________ To remain anonymous, check here

Please Bill My Credit Card Visa MasterCard Number__________________________________ Expiration Date_____________ Amount to Charge $_________ Memberships ONLY: Pay in monthly installments on card $___________ a month for 12 months ($______ total) Please mail completed form to: Playhouse 2000, Inc. P.O.Box 290088, Kerrville, TX 78029

mykerrville.org | 3

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mykerrville.org | 5

Kerrville Area

J

Business

UA RY N A

9

Member To Member Discounts

10

Editor’s Note & Chairman’s Corner

12

New Members, Renewals, Anniversaries

14

17

PUBLISHER Morgan Schooley morgan@mykerrvile.org Kerrville Area Chamber of Commerce Brian Bondy – President | president@kerrvilletx.com Dora Gonzalez Susan Rogers Kristan Craddock Barbara Allerkamp O: 830-896-1155

by Dr. Brad Zirkel OTD

Director’s Profile: Mike Graxiola The Kerrville Daily Times

Hope is Not a Strategy Developing a Plan for Success in the New Year

by Tom Matula

21

Business Barometer

22

Connections at the Chamber Mixer

25

JAHCGC Golfer Profile: Barry Mills & David Knudsen

27

January Calendar

30

An official publication of the Kerrville Area Chamber of Commerce

Checking Out Background Checks

18

Advertising Morgan Schooley O: 830-285-4373 morgan@mykerrville.org Creative Director Drew Hand drew@mykerrville.org

A Nurse’s Vision Profile of Dr. Lena Rippstein PhD, APRN-BC, GNP

by Mary Lee Gowland

38

Cowboy Breakfast

40

Member Spotlight: Steve Hamilton - Habitat for Humanity

42

Get Your Fix How to Find a Good Mechanic

by David LeMeilleur

44

Kerrville Area Business CommunityNews

48

Career Fair Thank You!

49

C.O.R.E - Commitment to Learning

by Kay Tally-Foos

Contact Kerrville Area Business 2733 Indian Wells Drive morgan@mykerrville.org 830-285-4373

Kerrville Area Business Magazine is published monthly by Uncle Frog’s Island, LLC. No reproduction in any form is authorized without the consent of Uncle Frog’s Island, LLC. Printed in the USA. All rights reserved. No responsibility is assumed for unsolicited submissions. Manuscripts, photographs, and other submitted material can be acknowledged or returned if accompanied by a self-addressed, stamped envelope. The content contained does not necessarily reflect the opinions and views of Uncle Frog’s Island, LLC or the Kerrville Area Chamber of Commerce. Uncle Frog’s Island, LLC, and the Kerrville Area Chamber of Commerce assumes no liability for misinformation, omissions, or errors.

Directors: Kerrville Area Chamber of Commerce

Officers:

Bob Waller, Chairman of the Board, Broadway National Bank Mark Tuschak, Chair-Elect, Schreiner University Sue Steele, First Vice Chairman, Bank of the Hills Kyle Bond, Vice Chairman, Terminix Pest Control Brenda Beaty, CPA, Treasurer, Pressler, Thompson, PC Joe Herring Jr., Immediate Past Chair, Herring Printing Co.

6 | JANUARY 2011

Issue 16 | January 2011

Stephen Anfinson, Kerrville State Hospital William “Bill” Beltrone, CPA Kim Clarkson, Kerr County Abstract Frank Dunlap, The Ray & Joan Kroc Community Center James Eastland, Camp Mystic­­­ Judy Eychner, Century 21 Malson Realty Denny Foster, Lemon Tree Cleaners Mike Graxiola, Kerrville Daily Times Trevor Hyde, Comanche Trace Tracy McCuan, Kerrville Public Utility Board Kent Mckinney, Guadalupe National Bank Scott Peschel, Fidelity Abstract & Title Co. Joe Piszczor, Peterson Regional Medical Center Linda Somerville, Security State Bank & Trust Ellen Williams, Kerrville Independent School District Delbert Wilson, Hill Country Telephone Cooperative

Locally Owned and Operated

•

1947 - 2011 THE DIESEL DOCTOR

Diamonds and Colored Gems Designs in Platinum, Gold and Silver Appraisals S Estate Jewelry S Buyers and Sellers

211 Earl Garrett, Kerrville S 830-257-3373 830-895-2888 | 214 PETERSON DR. (PAST THE DEAD END SIGN) Diesel Modifications Grill Guards, Running Boards ◆ Performance Enhancements ◆ Towing Accessories ◆ Power Programmers ◆ Overdrives (Gas/Diesel) ◆ Full Service Exhaust ◆ Cold Air Intake

Member American Gemological Society

Merchants in America since 1733

“Gabriel” Designs in Sterling

Fuel Performance Additives State Inspections ◆ Engine Diagnostics ◆ Aftermarket Parts & Accessories ◆ Air Conditioning Services ◆ Tune-Ups/Oil Changes/Brakes ◆ Fleet Services, Warranties ◆ And So Much More!

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with 18k Gold from $150 Celebrate the new year with a 10% Discount on any truck accessories!

Exp 1/31/2011

WE ALSO WORK ON CARS!

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mykerrville.org | 7

Commercial Retail/Office Space Available in Kerrville 1700 Sidney Baker 2500 +/- SF. Build to suit. Rental rate includes utiities and janitorial.

Space can be divided.

Great Location

1337 Bandera Hwy 2500 +/- SF Rental rate includes utilities and janitorial.

Located inside Ultra Fit Complex.

Some medical equipment included.

WEEKLY SERVICE DUMPSTERS Sue Tiemann, CPM Commercial Realty Services & HCPM

Office: 830-792-5775 Fax: 830-792-5959 www.suetiemann.com 324 Clay Street | Kerrville, TX | 78028 Commercial/Residential Leasing; Commercial Sales and Investments; Commercial/Residential Property Management

Alpine Terrace 830-896-2323 Hilltop Village Nursing and Rehabilitation 830-895-3200

20 - 30 - 40 yards Servicing KERR - KENDALL - BANDERA - GILLESPIE - BEXAR (Fair Oaks) MEDINA - KIMBLE - COMAL Counties

431 QUinlan 4,000 SF +/- Office Bldg.

13 private offices, + bullpen area, conference, kitchen

Edgewater Care Center 830-896-2411

CONSTRUCTION ROLL-OFF CONTAINERS

Sava Senior Care proudly provides choices for you and your family in three facilities providing excellence in therapy and nursing care in the Hill Country.

Edgewater Care Center, Alpine Terrace and Hilltop Village Nursing & Rehabilitation offer 24 Hour skilled nursing care for your loved one with Alzheimer’s, short-term rehabilitation to get you back on your feet following illness and long-term care when you are no longer able to care for yourself or loved one. In addition, Alpine Terrace offers Assisted Living. We accept Medicare, Medicaid and most private insurance. Assisted Living is private pay. Please contact one of our facilities to discuss how we can meet you or your loved ones needs.

for Kerrville, Ingram, Center Point & Comfort: 2,3, & 4 yards

1600 Broadway, Kerrville, Texas 78028

office: 830.896.6050 fax: 830-896-6045 ddi@mini-mart.net

Holloway Plumbing Quality Service when YOU need it!

Commercial & Residential service and repair Pipe locating & video inspection equipment Sewer and Drain cleaning Install and repair all types of plumbing fixtures • Toilets • Disposers • Faucets • Water heaters Natural gas installation and repair New Construcion - Remodels

830-896-0890 A Full-Service Company

8 | JANUARY 2011

T O G H? S A TR

LIC# M-16563

member to member

Member DISCOUNTS

discounts

Take advantage of the great savings offered to Chamber members only.

Hill Country Limousine Service, Inc LeMeilleur’s RV, Truck & Equipment

Repair Co., The Diesel Doctor 214 Peterson Drive, Kerrville, TX 78028 830-895-2888, rvrepair@ktc.com 10% off any preventative maintenance service performed.

Appointment required.

Tim Jones Signature Homes

154 G Street, Kerrville, TX 78028 830-896-8087 tim@timjonescustomhomes.com Free plan, designs drafting on home remodeling & custom building.

Hill Country ChapterAmerican Red Cross

333 Earl Garrett St., Kerrville, TX 78028 830-257-4677 vandenbergk@hccredcross.org 10% discount on any adult CPR and First Aid classes.

Davis Chiropractic - Dr. John W. Davis

208 Wesley Dr., Kerrville, TX 78028 830-257-3284 Dr_johndavis@yahoo.com Waive co-pay or 20% discount on initial visit.

Copies Plus

130-C West Main St., Kerrville, TX 78028 895-7587, mail@copiespluskerrville.com 15% off any order $25 or more.

Texas Etc. - Wayne J. Este

1001 Junction Hwy @ Inn of the Hills Kerrville, TX 78028, 830-257-4300 10% discount on Jewelry, Art, and Gift Items. 10% discount on consigned items.

Hill Country Wine Tours

830-329-WINE www.hcwinetours.com Rates for Chamber Members are $50 per person, 3 person minimum (tasting fee not included).

P.O. Box 291152, Kerrville, TX 78028 896-1429, mpolden@ktc.com or maryolden59@msn.com $10 off per limo rental – 3 hour minimum, $10 off airport fare one-way.

Elks Lodge

The Elks Lodge Hall is available to rent for meetings, parties and special occasions. Published rental rate is $75 per hour, with a minimum of 3 hours.

Chamber members pay only $50, a 33 1/3% discount off regular price. Hall will accommodate 210 people. Tables and chairs available at no extra charge.

Stage with ample power sources for band or DJ. Kitchen and full service bar are available. For details call: Jim Keefe at 830-792-4377. “All proceeds help support the Elks Local Charitable Programs.”

Hill Country On Call

Texas Homeplans, LLC

dba Archetype Designs Mickey Thompson 815 Jefferson St. Kerrville, TX 78028 830 257-2311 betty@texashomeplans.com 5% off any Stock Plan by Texas Home Plans Partnership, LTD. We appreciate referrals. As a token of our appreciation, when the referred job is completed, we will award a restaurant gift certificate to the Chamber Member who has referred a client.

Kerrville Folk Festival

3876 Medina Hwy., Kerrville, TX 78028 830-257-3600, info@kerrville-music.com $200 off Small Business Package includes tickets, parking, & advertising.

Details at: www.kerrvillefolkfestival.com

317 Sidney Baker South, Ste 400-265 Kerrville, TX 78028 830-866-3000 www.HillCountryOnCall.com or info@hillcountryoncall.com One FREE Hour of Concierge/Personal Assistant Services with each Booking!

Please Call for Details. On call 365 days/year for your specific needs. No job is too big or too small. Licensed, Bonded and Insured.

TERMINIX

YO Ranch Resort & Branding Iron Restaurant

KERRBAY.NET

2033 Sidney Baker St. Kerrville, TX 78028 257-4440, www.yoresort.com or johnhelm@1859historichotels.com Offering a 20% discount to Chamber Members on sleeping rooms or meals in the restaurant. Not valid with other discounts. Please tell us you are using your member to member discount at the beginning of your reservation or meals.

First American Storage

2390 Memorial Blvd, Kerrville, TX 78028 895-2454, tricia@tonyroberts.us 1 month free on all new storage rentals.

3100 Memorial Blvd Kerrville, TX 78028 257-8233 10% off pest control and/or Termite Services. New customers only.

Annual contract required.

830-257-8233 (Kerrville) 830-997-1930 (Fredericksburg) 830-796-3507 (Bandera) 888-522-9574 (Toll Free) 100 Guadalupe Plaza C3 Kerrville, TX 78028 info@kerrbay.net 25 Free eBay Listings for Business overstock or Merchandise Liquidation.

Clean & Shine

Sherri Baker 411 Harper Road Kerrville, Texas 78028 830-370-7223 25% off top to bottom clean, carpet shampoo or floor buffing or polishing and window cleaning.

mykerrville.org | 9

From all of us to all of you, we hope that 2011 is filled with success, happiness and many accomplishments! I want to take this opportunity to thank the membership and board of directors for their support.

Volunteer boards are the backbone of non-profit organizations; without their spirit and willingness to serve, many organizations would simply cease to exist. You see, even though the Kerrville Area Chamber of Commerce is fortunate enough to have paid staff members who work hard each and every day to service our members and community; it’s the volunteer board members who commit to setting the policy and direction for the organization. It’s the volunteer board who speaks with one voice on behalf of business, and even though members may not always agree with a decision or position, the volunteer board makes policy with one goal in mind…the well-being of its’ membership. It’s not enough that the men and women who serve on volunteer boards, like the chamber’s, have regular, full-time jobs…sometimes they find themselves putting in full-time hours as volunteers. We, at the Chamber, are humbled to work for such committed community leaders Two of the Chamber’s long-standing events: the 16th Annual Sandbagger’s Open (note the later date--at Comanche Trace) and Dancing With the Kerrville Stars-Back By Popular Demand featuring the ballroom dancing competition that so many of you enjoyed last year and requested that we bring it back one more time…with new dancers, of course…(May 5th at Inn of the Hills Resort & Conference Center) are already having committee

meetings in preparation for this year’s events.

YOU are encouraged to join the fun; just give us a call and we’ll let you know when the next meeting is going to be held.

The Education committee is putting together the annual Job Shadowing Program on Thursday, February 3rd. We have well over 100 students interested in participating this year and are still looking for business hosts; please call Susan at the Chamber office for more information about getting involved in the great program. Later this year, the Education committee will be putting together a Speaker’s Bureau for the 6th grade students of Kerr county schools.

Operation Thank You kicks off on January 18th captained by teams representing members of the Ambassadors…so the first thank you goes to this incredibly generous group of volunteers.

The Ambassadors have been making ribbon cuttings, grand openings, groundbreakings and welcoming guests at chamber events for over 20 years, and although some of the names have changed, their commitment to the Kerrville Area Chamber of Commerce continues. Have some fun…get on a team…meet some chamber members and go for the bragging rights…who’s the best at Operation Thank You? We’ll announce the winners at the January mixer.

And finally, the $2,200 jackpot at the December holiday mixer went to Allied Waste LLC. Congratulations to Allied Waste and the jackpot goes back to $500 starting next month…See you at Hill Country State Bank on the 20th!

Happy New Year! We started talking about ‘Shopping Kerrville’ back before Thanksgiving. I’m proud to say that my wife Sana and I have taken this seriously.

We can honestly say that we purchased over 90%+ of our Christmas needs locally. It takes you a couple of weeks to change the ways you think and do things and turn them into habits. We found ourselves using the phrase ‘Let’s Shop Kerrville’ when there was something we needed to purchase. And actually, we did develop the sense of ‘pride’ that I have spoken about earlier.

When this pride develops, you pay more attention to local ads and you take the time to look into the faces of the sales staff and know that you are a part of them keeping their jobs secure. You will catch yourself looking behind their faces and thinking about their families and their personal circumstances that they keep hidden while they wait on you...what a great feeling.

By ‘Shopping Kerrville’, everyone can be a part of the economic development process in our community.

The dollars we spend here are redistributed by the businesses we buy from, to their employees who in turn spend their dollars with other businesses here. The sales taxes that are collected are used by the City of Kerrville to meet services and infrastructure needs with a portion going to our 4(b) sales tax. The 4(b) revenues are redistributed by the Economic Improvement Corporation (EIC) to promote economic development and quality of life projects in the City and/or the County. This cycle continues and continues, with all the benefits staying here. Over time, this process creates additional ‘ad valorem’ taxes that will be used by the City, the County, and our school districts to meet their funding needs. And yes, all this starts by ‘Shopping Kerrville’. Thank you for participating!

10 | JANUARY 2011

Brian Bondy President Kerrville Area Chamber of Commerce kerrvilletx.com

Bob Waller Chairman of the Board Kerrville Area Chamber of Commerce kerrvilletx.com

mykerrville.org | 11

New members, anniversaries & renewals

new members C.A.M. - Kerr County Area Christian Assistance Ministry Neva Pratt 624 Clay St. P.O. Box 291352 Kerrville TX 78029 capn33444@windstream.net www.kerrcountycam.org Organizations Texas Pro Sound & Video Aaron Yates 212 Clay St.,Kerrville TX 78028 aaron@txpsv.com www.txpsv.com Video, Photo and Multimedia Production Hill Country Home Opportunity Council, Inc. Parker Harrison 433 Water St., Ste. A, Kerrville TX 78028 hchoc@windstream.net www.hchoc.org Organizations

Welcome to the Chamber!

Hill Country Creative Soultions Tom Matula P.O. Box 290228 Kerrville TX 78029 tom@hccreativesolutions.com www.hccreativesolutions.com Web Site Development, Marketing Consultant

McCollom & Associates-Keller Williams / Jo Anne English 341 Junction Hwy., Kerrville TX 78028 english@windstream.net www.JoAnneEnglish.com Real Estate - Residential, Commercial, Ranch, Acreage Real Estate - Buyer’s Agent Wild Springs Tea, LLC Karen Chesky kjchesky@yahoo.com wildspringstea@gmail.com www.wildspringstea.com Specialty Teas - Retail & Wholesale Coldwell Banker - Tammy Mann

member renewals Attribeauts Salon Charles J. Ballay, II MD,PA Billy’s Western Wear Calvary Temple Church Camp Eagle David & Diana Chaney Coldwell Banker Heart of the Hills, Realtors Communication Source, The Country Clean Laundromat on Water St. Country Clean Laundromat on Junction Hwy. L. Duff Enterprises, Inc. Edson’s Kerrcrafters, Inc.

Tammy Mann 1712 Sidney Baker, Kerrville TX 78028 tammy@ekerr.com www.tlcforhomes.com Real Estate - Residential, Commercial, Ranch, Acreage Real Estate - Buyer’s Agent

Thank you for your continued support!

Family Practice Associates, PA Farm Bureau Insurance - Brian Thomas Freelimit Internet Guadalupe River RV Resort Habitat for Humanity - Kerr County Hardin Heating & Cooling Hill Country Medical Equipment Hill Country On Call Hill Country Vending Hosanna Lutheran Church Javelina Harley-Davidson JCPenney Co., Inc.

Kerr Business Services Kerrville Ranch & Pet Center Kerrville Veterinary Clinic, Ltd. Kiwanis Club of Kerrville KRZS 99.9 FM - The Rose Mr. Rooter Mooney Aviation Company, Inc. Moore, T. J. Lumber Yard Nancy Watts Interiors, Incorporated Prislovsky, Mark, Attorney at Law R & B International Raymond James Financial Services, Inc.

Rio 10 Cinemas River’s Edge Tuscan Grille St. Peter’s Episcopal Church & School So Fast Printing, Inc. Sodexho Campus Services Starlite Recovery Center Sunrise Baptist Church Superior Janitorial Symphony of the Hills Association, Inc. Take-It-Easy Resort Trinity Baptist Church Whelan Plumbing Company “Since 1941”

member anniversaries - Thank you for 5+ years!

Member 25+ Years

Member 10+ Years

Hill Country Pest Control, Inc. Crenwelge Motors Wells Fargo Bank Peterson Regional Medical Center

Arrow Z Ranch Community Foundation of the TX Hill Country Barbara’s Travel Service Kerr Arts & Cultural Center, Inc. Motel 6 of Kerrville Blackburn Plastering, Ltd. Hunt Moore Ranch Jesko & Steadman Celia’s Closet & Merle Norman

Member 20+ Years Allied Waste, LLC.

Member 15+ Years KERV/KRVL 94.3 Hosanna Lutheran Church Baublit’s Jewelers Schilling Overhead Door Co. Herring Printing Painted Horse Bed & Breakfast, The 12 | JANUARY 2011

Member 5+ Years Ben E. Keith Beers 1550 Gallery Hill Country State Bank Black Eagle Ranch

Sherman & Co., Realtors - (Judy Raborn-Kimmey 1/8/2004) Kerr Economic Development Foundation Belk, Inc. Liberty Tax Service Caring Senior Service Rhino Linings of Kerrville Hill Country Youth Orchestras, Inc. Kerrville Auto Body, Inc.

Because you’re needed.

Schreiner University’s Bachelor of Science in Nursing degree

There is a critical shortage of registered nurses nationwide, and the Hill Country also is suffering. Responding to that need, Schreiner University has launched its new four-year bachelor’s degree program in nursing. Beginning next fall, 30 Schreiner nursing students will enter a cohort and receive the training and mentoring they need for a rewarding career as a registered nurse.

e r because of th ee ar c a as g in of “I chose nurs ere are millions h T . s er ff o it ence uch rewarding experi d and you can to el fi e th in e bl aila rsity opportunities av Schreiner Unive e. pl o pe y an m f nursing. the lives of so arn the skills o le to e ac pl l e is a wonderfu ith knowledgeabl w ed ll fi is s campu nts The beautiful elp their stude h to ng li il w e o ar be!” professors wh a better place to f o k in th t n’ ld succeed. I cou annah Ellwanger -H

The program will begin accepting applications in January 2011 and deadline for consideration for the Fall 2011 cohort is February 1. At the time of application to the nursing program, students must either be currently enrolled at Schreiner University or have submitted an admission application to the university.

For more information on Schreiner’s BSN program, go to www.schreiner.edu/academics/ bs_nursing/index.html

Hannah Ellwanger (left) and Dr. Lena Rippstein

Schreiner’s director of Nursing, Dr. Lena Rippstein, will be happy to meet with you, answer questions and guide you through the process.

Dr. Lena Rippstein, PhD, APRN-BC, GNP Ph: 830.792.7343 Email: llrippstein@schreiner.edu mykerrville.org | 13

LEGAL

14 | JANUARY 2011

checking out

By Dr. Brad Zirkel, OTD Have you ever wondered what information was being checked during the preemployment background check? Even in our quaint hill country community it has become second nature for a company to run a pre-employment screening, more often referred to as a background check.

But what exactly is a background check, and what is being checked out anyway?

The term background check is used broadly to define any type of criminal history report. It is often assumed that a background check will automatically find any criminal history. As I investigated this topic I was shocked at the vast definitions and standards that were being used in reference to background checks.

Definitions ranged from only checking a driving history to going to the county court house seeking records of criminal history.

While one may sound lax and the other extreme, the point is that there are no clear standards to a background check.

A quality background check, or preemployment screening, will review records for all reporting states, the National Sex

Offender Registry, Federal Criminal Records, National Criminal Records, Social Security Number verification, and State Motor Vehicle Driving Records.

With so many separate databases many companies try to save money by calling a Texas database record check a full background check, when in fact it is not.

According to the most recent data from DPS, Bexar County reports only 73% of criminal charges, while Travis County reports only 12%. Even more appalling, of the 254 counties in Texas, only 106 report to DPS electronically1.

So while a quick online check may be convenient, it likely will not give you complete results. Understanding what is in a background check will help you to manage both risk and the bottom line. An informed consumer is a powerful tool, so too is an informed business owner.

1 From: dallasnews.com Dr. Brad Zirkel, OTD is Co-Owner of Better Consumer Choices. mykerrville.org | 15

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16 | JANUARY 2011

Company: The Kerrville Daily Times Position: Editor and Publisher Family: Wife, Debbie (we’re empty nesters) Children, Paul (31) and Trisha (26) Grandchild, Garrett (4) Education: The University of Texas, Bachelor

of Journalism

Q&A: On growing up (name one lesson you were taught as a child that sticks with you today): Treat people like you wanted to be treated.

Name one mentor and one way he/ she has affected you: There’s not just one. From my family to people I’ve worked around, there’s been a lot of individuals who have affected me positively in teaching me how to conduct myself both in life and business.

On your job (What are your responsibilities and how are you taking the company in new directions?):

As publisher of The Kerrville Daily Times, I’m responsible for the daily operations of the newspaper. Whether it be our print or online product, we’re always looking at ways that we can better serve our readers and advertisers.

What words best describe you?

Conscientious, steady, amiable.

What hobbies do you have?

Golf, exercising, and cooking on the grill.

What is the most influential book you have read?

The Bible. It’s a tremendous handbook for life.

What was your first job out of college?

Selling advertising for The Baytown Sun.

What do you like most about your job?

It’s something new every day, and I enjoy working with the people inside and outside our building. I’ve been working at a newspaper for almost 35 years, and I can’t think of anything else I’d rather be doing.

What do you like most about working with the Kerrville business community?

I really like the people. There are so many here who make a positive difference in our community by giving of their time and resources.

Marketing

W

Developing a plan for success in the New Year

by Tom Matula

ith the nervousness of the past year’s economic business climate, 2011 cautiously brings the possibilities of renewed business opportunities and growth, and the hope of prosperity, that is an integral part of any new year. But, “Hope” is not a strategy. To improve our chances of business success in this current economic climate, we must have a sound business strategy and be proactive. We cannot wait for business to walk in the door. We cannot wait for an opportunity to come knocking. No, we must first create opportunities, and then we are in the perfect position to take advantage of them.

During a year like this past year, many businesses are more hesitant to invest in self-promotion. I understand this very well. In my early business career my thinking process during good economic times was; “Business is great, so why advertise?” And subsequently, when in less than optimal economic times my thinking was; “I need business, but I cannot afford to advertise!” Which led to panic. To level out this thinking and marketing process, is the strategy I’m referring to.

Now, one can sit down and create a perfect plan to help

18 | JANUARY 2011

lead to success, but “All the maps in the world will not get you where you want to go, if you don’t know where you are”. First, if it has been a few years, revisit your business plan and update if necessary. Then conduct an analysis of your business strengths, weaknesses, opportunities and threats. Now create a plan to eliminate your weaknesses and improve your strengths.This is where the pro-activity comes in. To keep your business flowing during bad times, it is important to invest in improving your business practices and communications – and ALWAYS focus on promoting your business. This applies whether you are looking to grow your business, or maintain and refine it.

There are steps that can be taken now to start this process and improve your prospects for the New Year.

Tom Matula is a consultant with Hill Country Creative Solutions (Hccreativesolutions.com) and has been in the communication field for more than 20 years. Tom helps businesses, organizations, foundations and individuals to develop the image, communication tools and business processes to improve and refine their businesses. Tom has represented businesses in many different industries. Cell 830-998-1144

We Sell Dreams!

As premier agents serving the Texas Hill Country from San Antonio to Junction, First Realty strives to be the leader in providing service and extraordinary commitment to those we serve.

We live up to our name, FIRST in service!

O: 830-896-3200 F: 830-896-6702 firstrealtykerrville.com 500 Main Street Suite C | Kerrville, TX | 78028

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& CUT Melaleuca Products are All-Natural, Chemical-Free, and Safe for Family & Pets

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Jan. 21-Feb. 26 Reception - Feb. 11, 6-7:30 p.m.

Gallery Hours: Tues.-Sat. 10-4 p.m.

Hill Country Arts Foundation 120 Point Theatre Rd. S., Ingram 830-367-5121 hcaf.com

mykerrville.org | 19

RIVERBED CONCRETE

HAND-CRAFTED CONCRETE COUNTERTOPS AND FLOORS

Exterior Stained Concrete

Interior Stained Concrete Flooring

Concrete Countertops & Sinks

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w w w. r i v e r b e d c o n c re t e . c o m Local works include: Green Bull Jewelry – Cypress Grille – Valero – Tin Roof Steak House – Fiddling Frogs David Collum Interiors – Cordillera Ranch – Anaqua Springs – Dominion – Willie’s Grill & Icehouse

Kerrville Area Chamber of Commerce

BUSINESS BAROMETER

October

2010

2009

21,474 5,081 9,577

21,347 5,070 9,612

2,565 2,565

3,959 3,959

Utility Connections Electric Meters Active Gas Meters Active Water/Sewer

Tourist Inquiries at CVB Month Cumulative (Oct-Sept)

Financial Institute Deposits Bank of the Hills Guadalupe National Bank Hill Country State Bank Security State Bank & Trust Union State Bank Wells Fargo Bank BBVA Compass

331,223,405 309,966,695 75,522,928 54,918,870 98,922,000 94,603,000 105,919,967 101,013,340 32,643,418 31,647,484 249,917,000 241,690,000 92,000,000 32,643,41 8

City Sales Tax City Sales Tax - Month City Sales Tax - Cumulative 4B Sales Tax - Month 4B Sales Tax - Cumulative

369,252 369,252 184,602 184,602

358,025 3,776,090 179,013 1,887,383

209,269 209,269

203,439 203,439

608 38 6,686,225 71,753,810

585 79 13,933,672 124,324,177

County Sales Tax Payment Month Cumulative (Oct-Sept)

Real Estate Statistics Residential Active Residential Sold Residential Sales-Month Residential Sales-Cumulative

mykerrville.org | 21

one Tito and Jesse Olvera Engraving

two

T-N-J

Scott Rain Huser

Construction, Tim Weber D.Wilson Construction three Kevin Solbrig Solbrig Hearing Center, Jim Handley KVHC, Michael Sembritsky Audio Video Technologies

four

and Morgan Clanton University

five

Tammi

Schreiner

Jennifer Latio-

lais, Tom Houdeshell, and Bradley Atkins ATEK Plastics

six

Scott

Tonnesssen and Jean Lucas Hotel

YO

seven Captain Brett Meri-

deth Salvation Army/Kroc Center, Bob Waller Broadway Bank

22 | JANUARY 2011

The $2,200 jackpot at the December holiday mixer went to Allied Waste LLC. Representing Allied Waste in the photo is Laurie Montgomery.The jackpot goes back to $500 starting next month!

mykerrville.org | 23

Save $33 by Ordering the Yearly Badge

Order your 2011 Mixer Badge for all the Business Luncheons, After Hour Mixers and the Breakfast OR for all the After Hour Mixers only.

The 89th Annual Membership Meeting and Awards banquet in 2011 is not included in the Mixer Badge.

At the door Mixer, Breakfast and Luncheon prices wiill increase in 2011 so order now to save!

Number of 2011 Mixer Badges desired: All Events:

at $82

After Hours Only:

at $27

Includes all 9 After Hours Mixers Two Luncheons & One Breakfast

Contact Name & Phone: Name of Business / Organization to appear on badge(s):

Name(s) to appear on badge(s):

No Mixer Badges will be printed after March 31, 2011

You may pay by cash, check, MasterCard or Visa. If paying by credit card, please complete the following: MasterCard Credit Card Number Name on Card Signature

24 | JANUARY 2011

Visa

Expiration Date

Code

good COMMUNITY FOR THE OF THE

At Broadway Bank we have a vested interest in seeing the Kerrville community grow and prosper. We live and work here, too.

So, if you’re looking for a bank that is devoted to providing sound financial guidance today ... and in the future, look to Broadway Bank. Because we’re here for good.

Kerrville Banking Center | 500 Main Street | 830.896.2950 38 Neighborhood Banking Centers | broadwaybank.com | Member FDIC

Barry Mills

David Knudsen

Hometown: San Antonio How many times have you played in the James Avery Hill Country Golf Classic?

Hometown: Paige, TX How many times have you played in the James Avery Hill Country Golf Classic?

What keeps bringing you back to Kerrville?

What keeps bringing you back to Kerrville?

All years but one!

Started seven, finished six.

The weather, the golf and “Grape Juice!”

Good golf courses (unfortunately, not always good golf), good weather, good friends, and always a lot of laughs.

Why do you like playing in this tournament?

It is all about the Golf. 3 beautiful courses and a very well run tournament by the club professionals and HCG Classic Board.

How does it compare to other tournaments you’ve played in from your area?

The format is fair and the tournament committee looks after and protects the field of players.

What would you say to golfers who may consider playing in the James Avery Hill Country Golf Classic in 2011?

If you just want to play golf with a good friend in a competitive and fair tournament. This is the tournament for you.

Why do you like playing in this tournament?

The multiple course format keeps it interesting and the entry fee supports a good cause, a nice place and a great community.

What would you say to golfers who may consider playing in the James Avery Hill Country Golf Classic in 2011?

It’s a great value and a lot of fun. Each golf course is unique, they are all well maintained and you have a lot of chances to earn your entry back. The natives are friendly, the beer is cold, and the scenery is spectacular as well.

Any additional comments?

What are you waiting for?

mykerrville.org | 25

HILL COUNTRY DISTRICT

Junior Livestock Show COME ENJOY THE FUN AND EXCITEMENT AT THE 5TH LARGEST JUNIOR LIVESTOCK SHOW IN THE STATE OF TEXAS!

THE HILL COUNTRY DISTRICT JUNIOR LIVESTOCK SHOW ASSOCIATION AWARDS BETWEEN $20,000 & $30,000 IN SCHOLARSHIPS EACH YEAR.

HIGH SCHOOL & COLLEGIATE

Scholarships are Available Visit the Scholarship page for complete details and eligibility requirements.

JANUARY 18 - 22, 2011

Kerrville, Texas www.hcdjls.org

26 | JANUARY 2011

JANUARY 13 -30

Schreiner College Artwork

Tuesday-Saturday 10:00am-4:00pm Sunday 1:00pm-4:00pm. Kerr Arts & Cultural Center, 228 Earl Garrett St, 830-895-2911

JANUARY 14

Annual Hill Country Cowboy Breakfast

Free tacos to kick off the 67th Hill Country Junior Livestock Show. Friday 6:00am-8:00am Kerr County Courthouse, 700 Main St, 830-896-1155

JANUARY 13 - 30

Texas Society of Sculptors

Sculptors from across the state will exhibit their works in a variety of materials and techniques. TuesdaySaturday 10:00am-4:00pm Sunday 1:00pm-4:00pm. Kerr Arts & Cultural Center, 228 Earl Garrett St, 830-8952911

JANUARY 19 -22

Hill Country District Junior Livestock Show

Livestock show and sale by 4-H and FFA youth from Kerr County and 31 surrounding counties. WednesdaySaturday. Hill Country Youth Exhibit Center, 5001 San Antonio Hwy

JANUARY 14 -29 “Arsenic & Old Lace”

A comedy revolving around an ironic drama critic who must deal with his crazy family members as he prepares for marriage. Friday-Saturday 7:30pm, Second Thursday 7:30pm, Second Sunday 2:00pm. Playhouse 2000, Kathleen C. Cailloux Theater, 910 Main St, 830-896-9393

January 20 After Hours Mixer

Hosted by Hill Country State Bank 5:15 – 6:30p.m.

mykerrville.org | 27

Kerrville Downtown Business Association

The Kerrville Area Chamber of Commerce Ambassadors celebrated a ribbon cutting for Kerrville Downtown Business Association.

Deep Texas Roots. Deep Expertise.

28 | JANUARY 2011

SEALCOAT ASPHALT PAVING

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30 | JANUARY 2011

S R E U ’S N Profile of Lena Rippstein PhD, APRN-BC, GNP

Story by Mary Lee Gowland | Photos by Aaron Yates

t

The story reads almost like a fairy tale: a little girl from Corpus Christi, knows from the time she is four or five, that she wants to be a nurse. Her grandmother calls her “My little nurse,” and buys her a Nurse Kit. The child performs “procedures” on her mother, grandmother and dolls. But life intervenes and the dream of being a nurse must be put on hold, until...but let’s not get ahead of ourselves.

The little girl grew up to be Lena Rippstein, PhD,

APRN-BC, GNP, the new Director of Nursing at Schreiner University. Her dream of being a nurse was deferred because first she was to become a military bride who accompanied her husband all over the world. She loved it - particularly Germany, France, Austria. She loved the adventure, the food, the people, the breathtaking architecture.

She had a daughter and was very happy. It was a wonderful life. But then her husband retired, and her personal dream resurfaced.

After seventeen years of not being a student,

mykerrville.org | 31

Lena attended San Antonio College where she completed her prerequisite courses. She went on to achieve her Bachelor of Science degree (1992) and Masters (1995) at the University of Texas, Health Science Center at San Antonio School of Nursing. She moved to Kerrville, a place she had visited and “fell in love” with, and later divorced.

In the 1990s she worked at the Kerrville Veterans Administration Hospital and then in Home Health Services, and completed her postmasters as a Gerontological Nurse Practitioner at the University of Texas Medical Branch at Galveston, hence APRN-BC: Advanced Practice Registered Nurse-Board Certified.

In 2007 she received her PhD in nursing with a focus on geriatrics.

“It hit me – look how much of a difference I can make, how many lives I can touch.”

In the meantime she met her future husband, a retired insurance agent and widower she had known from church, but got to know better “at the meat counter at HEB”. When they married, her family suddenly expanded to include her own daughter, plus six children by marriage and eighteen grandchildren, not to mention Woofgang, their miniature Daschund, and two barn cats.

Now Dr. Rippstein’s life was finally settled.

She loved working with older patients and appreciated how they “laid the path for us” in so many ways. Then, one day she opened the newspaper and saw that Schreiner University was embarking on a new nursing program and searching for a program developer and director.

Her heart skipped a beat. Did she want to apply?

Could she give up her practice? She had many sleepless nights, because as she says, “my patients are very dear to me”. She had chosen geriatrics because of the strong bond she had with her own grandmother who nurtured her

32 | JANUARY 2011

mykerrville.org | 33

desire at a very young age. Nursing was her calling. She liked helping people. Could she give that up? She prayed for guidance, and then suddenly, at four o’clock in the morning, the answer came.

“It hit me – look how much of a difference I can make, how many lives I can touch.” She knew that she would apply for the position – right in own her home town! – because if she were hired, she would be able to pass along to her students the same care and compassion she gave to her patients. They in turn would take their care and compassion out into the world.

“The time is right,” says Dr. Rippstein, “there is a greater need than there are available slots in current nursing programs.

Plus, many nurses currently working are about to retire.”

Schreiner University has had a very successful Vocational Nursing program for over thirty years which has always enjoyed the support of the community and the region.

“Most changes require a catalyst,” says Schreiner President Dr. Tim Summerlin.

“Undoubtedly, Estela Avery was the catalyst in the creation of a BSN degree at Schreiner.

In October 2008 she brought UTSA Dean of Nursing Eileen Breslin and PRMC CEO Pat Murray to my office to urge our consideration of such a plan. Interestingly, we had been reviewing a baccalaureate nursing program for several weeks before that time. We were simmering, but, as Walt Whitman said of Emerson’s influence on his development, it was Estela Avery’s action which “brought us to a boil.”

On October 22, 2010, The Texas State Board of Nursing approved and accredited the program. This major milestone in the academic program is made possible by gifts and grants from Estella Avery, Rosemary Romero, John and Martha O’Neal, Dr.

34 | JANUARY 2011

Demmie Mayfield, The Ray C. and Mirtha Fish Foundation, the Loring Cook Foundation, and the Kemmerer Family Foundation through Comanche Trace. In addition, The Hal and Charlie Peterson Foundation has long been a partner in the nursing programs at Schreiner and shares this newest success.

Dr. Rippstein will have a busy year.

Applications for both students and instructors will be processed in the early months of 2011, with classes starting in the fall. So far, even before official applications have been sent out, she has received queries from Hawaii, Kansas, Florida and Louisiana.

“Every day, I get more and more emails and telephone calls asking about the program.” At the time of application, potential students must have completed, plan to complete or be working on a wide variety of subjects, including Language, English Composition, Political Science, Communications, History, Philosophy/Ethics/Religion, as well as those in the health field such as Anatomy/Physiology, Microbiology, Chemistry etc.

“Becoming a nurse will change your life,” says Dr. Rippstein. “Nurses play an integral part in the most significant accomplishments and tragedies that humans can experience.”

Dr. Rippstein is grateful to the Kerrville Chamber of Commerce for the work it does to “provide excellent opportunities for businesses to come together for the good of the community.”

Thanks to Dr. Rippstein and her vision, those at Schreiner University who complete the nursing program will be eligible to sit for the NCLEX, the national exam. They will have received a solid nursing education and so much more: the compassion and experience of their Program Director, who will be teaching one class per semester, and the support of the lovely Hill Country town of Kerrville.

mykerrville.org | 35

February 3rd, 2011 High School Students are paired with Hosts for the day to explore career ďŹ elds.

If you are interested in hosting a student please call Susan Rogers at 830-896-1155.

36 | JANUARY 2011

OUR SANDWICHES

GET DOWN

TO BUSINESS.

LITERALLY.

Join Operation Thank

Have your next office meeting catered by Water Street Cafe!

Can’t get out of the office? Try our box lunch!

You and show your fellow members of

We will bring it to you, FREE! (minimum 5 orders)

Offering fresh salads

the Chamber your

hot & cold sandwiches

appreciation!

assorted desserts

January 18th – 20th

Enjoy our Free Wi-Fi! (830) 257-5464 804 Water Street Kerrville, TX 78028

To be on a team, contact the Chamber at 896-1155

Winter Energy Tips from the Kerrville Public Utility Board 1. ) Keep thermostat at 68o F or lower.

2. ) Wear layers of warm clothes like sweaters and socks.

3. ) Reduce water heater set-point to 120oF. Switch off the recirculation pump if your water heater has one.

4. ) Let the sun shine in during the day and close drapes at night.

5. ) Re-arrange furniture so you are closer to interior walls and away from doors and windows.

6. ) Use appliances efficiently. Wash and dry only full loads. Clean out lint filters in dryer and use the “Auto Dry” Setting.

7. ) Take shorter showers.

8. ) Clean coils on refrigerators and freezers.

9. ) Turn off any un-used lights or appliances.

10. ) Put computers and monitors in energy-saving mode or use a plug strip to turn them off when not in use.

11. ) Close off un-used rooms and close the air register.

12. ) Never use a traditional fireplace for supplemental heat.

Kerrville Public Utility Board 2250 Memorial Boulevard 830-257-3050 | kpub.com

Quietly Lighting the Way Home

LOCAL NEWS, EVENTS, WEATHER PERSONALITIES & OWNERSHIP IT’S ALL RIGHT HERE! Mason, TX

(325) 347-1025 • www.roseradio999.com • (830) 890-5229

mykerrville.org | 37

Y’all grab your hats & boots and come on down for the 7th Annual Hill Country Cowboy Breakfast!!

There may not be such thing as a free lunch, but there is such a thing as a free breakfast!

The Hill Country Cowboy Breakfast started in 2004 as a way for the community to come together to kick off the 5th largest stock show in the state of Texas, the Hill Country District Junior Livestock Show (HCDJLS).

This year, Randolph Brooks Federal Credit Union and Hill Country Telephone Cooperative are teaming with the Kerrville Area Chamber of Commerce, Kerrville Downtown Business Association, and HCDJLSA to bring you the 7th Annual Hill Country Cowboy Breakfast.

The Cowboy Breakfast will be held on Friday, January 14th, 2011, from 6:00 a.m. to 8:00 a.m. at the courthouse square in downtown Kerrville. It is FREE to the public and breakfast is served by our local 4-H and FFA kids.

Come enjoy a hot cup of coffee from Hastings Hardback Café, a delicious homemade sausage wrap, and bust a gut at the entertainment.

Thanks to the

38 | JANUARY 2011

donation of milk goats again this year from Nuluv Nubians of Center Point, you’ll probably see your banker knelt down underneath a bleating goat trying to milk her as fast as he can…or the Mayor tossing a big ole’ cow patty towards a tin bucket, trying to beat out the other local elected officials as to who can ‘throw the bull’ best. This year, County Judge Pat Tinley is issuing a challenge to his counterparts in Gillespie, Kendall, Real, Edwards, Kimble, and Bandera Counties to join in on the Cow Chip Toss contest. And don’t get wiped out by a frozen turkey headed your waythat’s just Hill Country Radio Turkey Bowling, an event sponsored by our local radio stations: The Ranch 92.3, Classic Rock 94.3 REV FM, and The Rose 99.9.

To the delight of event organizers, Opa’s Meats of Fredericksburg has pledged to provide the sausage links this year, with Mamacita’s once again providing their delicious tortillas. If you are interested in supporting our local 4-H and FFA’ers by donating to this event, come join us for breakfast and bring a little pocket change with ya…100% of donations go directly back to the kids through the HCDJLS Association Scholarship Fund.

The Cowboy Breakfast is a fun filled event for people of all ages! For more information on the event, call the Kerrville Area Chamber of Commerce at 896-1155 or visit www.hcdjls.org/. And don’t forget to wear your long johns!

See y’all there!

mykerrville.org | 39

MEMBER SPOTLIGHT

Year Opened: 1989 What is the organization’s biggest accomplishment to date? Simple-the fact that

our decent, affordable homes for deserving families to the folks who shop at or donate to our ReStore to the vendors we purchase material from-everyone in the Kerrville area makes it a pleasure to live and do business here.

Any exciting projects for the future?

In what ways has the Chamber been a resource to you? Though we are a non-profit

we have completed 84 quality homes for the working class in our community using mostly volunteer labor.

We are currently working on the first five homes of a subdivision that will provide a safe, affordable address for 39 families. We expect the process to take 5 or 6 years.

What is your favorite aspect of doing business in Kerrville? The cliché answer

is the people, but it is so true. From the volunteers who help build

40 | JANUARY 2011

organization, we are still a business. We have the same marketing needs as any other business and the Chamber provides countless opportunities for us to showcase our organization to the entire community.

Favorite Quote? “For a community to be whole and healthy, it must be based on people’s love and concern for each other.” Millard Fuller, Founder, Habitat for Humanity International

Call us today and learn more about the Power of Gold!

Agents in order from left to right:

The Gold Standard

Carolyn Northcutt, Kathy Nichols, Linda Malson, Kathryn McHone, Christine Klima, Michelle Fierst and Judy Eychner

302-B G Street South, Kerrville, TX 78028 • Toll Free 888-269-5010 • www.century21malson.com mykerrville.org | 41

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here can I take my vehicle when something goes wrong and I need it fixed? This is probably one of the most ask questions today and one I hope to shed some light on for you.

When you need to get maintenance, service or major repairs done to your vehicle you need to be able to take it to someone you can trust, who knows you and knows your vehicle. In addition, there are several other items you need to look for in a repair shop, such as pricing, reliability, reputation and experience. Then you have to decide if you want to take your vehicle to a Dealer to be serviced, a Chain-type Service Center or an Independent Garage and what are the advantages and disadvantages of going to any of these facilities.

Many dealerships and chain service centers are effective when providing warranty type repairs or service, but sometimes…not always…you lose the personal touch. If you chose to use one of these facilities, get to know the mechanic who is working on your car, and if possible, always try to have the same mechanic work on your vehicle every time you bring it in.

A good technician will get to know your vehicle over time and will be able to discern when something major needs to be done. Typically though, you rarely get to meet the guy 42 | JANUARY 2011

working on your car and a lot of the time small issues seem to be major concerns. Another option for you and your vehicle is to use an independent garage. For anything you need done including an oil change, this may be the type of facility you want. Most of the time, they are locally owned and their employees come from the local area. A locally owned service center is not only interested in you and your vehicle, but they also have their reputation at stake.

Because they get to know you and your vehicle, they can keep you advised of any potential problems before those problems actually happen…which can save you time and money. They also know that the key to their success is in building a long term relationship with you…and your vehicle. More importantly you keep your money local. Could it get any more confusing, you may ask?

Here are some tips to consider when shopping for a mechanic or a repair facility:  Ask around, who does your friends and family members use when they need something done to their vehicle.

If they are happy with the service they have received it is highly likely you will be also. If they do good work and you are satisfied with the work they have done.... problem solved.  What is their warranty policy? Do they even offer a warranty when something goes wrong and if they do is it for labor only or does it cover parts as well. The longer the warranty they offer is usually indicates they feel confident the repairs/services they are performing

AUTO

will not cause you a problem after the work is done. Do they offer you your old parts?  What is their affiliation? Are the ASE certified to work on your vehicle? The ASE certification stands for Automotive Service Excellence and says the mechanic working on your vehicle has passed a certain competency test to be qualified to do the work your vehicle requires. Most ASE technicians see themselves as professionals and usually will have a good reputation for doing quality work.  Are they even affiliated with Trade Associations like National Institute for Automotive Service Excellence (ASE) or maybe a local trade association, like Texas Independent Automotive Association (TIAA) or Automotive Parts & Service Association (APSA).

These associations usually require a certain amount of training/certification and they look at the reputation of the company before they grant membership.  Check with the Better Business Bureau, Better Consumer Choices or some other Customer satisfaction business to see if there are complaints against the company, and if so, have they been resolved in a timely/satisfactory manner? The same thing holds true the other way; are there compliments about the work the shop/mechanic does?  Do they offer to give you a written estimate or give you options on repairs that will save you money or add to the life of your vehicle. A good mechanic will stand behind his estimate within reason (there are always unforeseen problems that can pop up when doing

any repair).  What fringe benefits do they offer? If you need a ride to work when you drop your car off, do they do this?

Or are they willing to pick your vehicle up if it makes it more convenient for you. How enthusiastic is the staff that works for the company? Do they see you not only as a customer but consider you a friend as well. A good repair facility will want this type of reputation because they know you will refer your friends and family to them as well.

Finally, don’t choose a shop solely on the price of the repair. The least expensive repair shop might not be the best place to go and can have adverse effects on the performance of your vehicle and the life of your vehicle.

At the same time, the most expensive shop may not give you the best service or quality. In addition, don’t wait until you need to have a major repair performed and have to have your vehicle towed to a shop to get the repairs done.

Build a relationship with the shop first, have maintenance type services performed, and get to know the person who would most likely be working on your vehicle. When something major happens they will already know you and your vehicle. Your vehicle is probably one of the most expensive items you will buy besides your house so it is important that whoever works on it is trustworthy, reliable, knowledgeable and has the skills necessary to repair today’s complex vehicle. And, in the final analysis, find a shop you can trust and rely on when repairs or service are needed for your vehicle. mykerrville.org | 43

City of Kerrville announces hiring of the new Library Director Kerrville - City of Kerrville officials announced this week, Daniel Schwartz, will be the new Library Director at the Butt-Holdsworth Memorial Library. Dan will begin his employment with Kerrville on Monday, November 15, 2010.

He will be replacing Antonio Martinez who retired on August 31, 2010 after almost 12 years of service. Dan comes

to Kerrville from the R.B. Tullis Branch Library, part of the Montgomery County Memorial Library System. Dan has served as Branch Manager there since 2002. He has a Master of Library and Information Science degree from Rosary College (now Dominican University) in River Forest, IL and a Bachelor of Arts in History with a minor in Biblical Studies from Trinity College (now Trinity International University in Deerfield, IL. “We are excited Dan will be joining us very soon. We are in

the middle of the implementation of the new Integrated Library System and in the fundraising phase of the $6 million Library renovation. This is a very exciting time for our Library.” stated Kim Meismer, Director of General Operations. “What a great time to join the City of Kerrville.”

For additional information about Library programming, visit the City’s website at www. kerrvilletx.gov or contact Kim Meismer, Director of General Operations at 830- 792-8340.

Leadership of Kerr County class #25 Graduates of Leadership Kerr County, class of 2010, working together with Habitat for Humanity on November 20, 2010. Pictured from top left to bottom right: Stacie Keeble, Valerie Chambers, Candace Cormier, Penni Carr, James Eastland, Justin Hawkins, Mark Cormier, Kenneth Early, Bill Hinton and Denny Foster

44 | JANUARY 2011

T o celebrate Br east Cancer A war eness, during the month of October Lemon T ree gave 10% of revenue from each pink top dry cleaned at all 6 Lemon T ree locations.

Kerrville, TX – December 9, 2010Lemon Tree Cleaners delivered a check today to Sue Steele, Public Relations Officer, Bank Of The Hills and Treasurer of Executive Women’s Club “We are overwhelmed by the community and local business support of our annual Baubles and Beads event.

Donations are still coming in and the figure currently stands at over $50,000” said Sue. “Part of the money raised goes to fund a student scholarship, and the rest goes directly to a fund at Peterson Regional Medical Center that is managed by Dr. Barrington. It’s important to the Club that the money stays local and helps local women who would otherwise not be able to afford the things they need in their fight with breast cancer.”

“As a local business owner, it is important to me that we are giving back to the communities we serve in a meaningful way. While our donation seems like just a drop in the bucket, we hope to grow this program next year and really go all out with the pink next October! Many of the Executive Women’s Club members are our regular customers and we appreciate them and all they do for our community.” said Denny Foster, Owner of Lemon Tree Cleaners and Member of the Board of

Directors for the Kerrville Area Chamber of Commerce.

Lemon Tree Cleaners Lemon Tree Cleaners, purchased in 2006 by Denny and Shanna Foster, is the only area dry cleaner that is member of the The International Fabricare Institute, the premier international trade association for garment care professionals since 1883. And recently, Lemon Tree once again earned the Award of Excellence for Quality Garment Cleaning & Customer Service. 2010 marks Lemon Tree’s fourth consecutive year of being recognized for offering top quality and customer service.

The Award of Excellence program is administered by the Clothing Care Council, a Washington, D.C.-based consumer advocacy group.

The Executive Women’s Club Executive Women’s Club is an invitation only membership. They meet monthly for lunch and discussion of business with occasional guest speakers. Their main event during the year is the “Baubles & Beads” luncheon & style show fund raiser supporting breast cancer survivors. It is held each

fall and the funds raised go to the “Breast Cancer Patient Assistance Fund”. Our annual scholarship goes to a deserving, young woman from one of our four local high schools.

Our first task is to renovate the Butt Holdsworth Memorial Library and the surrounding campus to create an expanded facility of learning and connectivity for all people of Kerr County.

Please direct all press inquiries regarding Lemon Tree Cleaners to: iGrow Media, President Kelli McLaughlin Cell: 413-695-6039 Email: kellimac@usa.net Lemon Tree Cleaners, Owner Denny Foster Cell: 830-257-5821 Please direct all press inquiries regarding Executive Women’s Club to: Public Relations Officer, Bank Of The Hills Sue Steele Office: 830.895.2265 Email: sue.steele@banksterling.com

Did you change locations? Do you offer a new service? Receive an award? If so, we want to know about it!

Please send all pertinent information, including text and images, to Morgan at morgan@mykerrville.org

mykerrville.org | 45

4 Community Shred Day The Kerrville Area Chamber of Commerce and Kerrville Daily Times hosted a document shred day in December at River Hills Mall.

This year, in accordance with the holiday spirit, everyone was asked to bring nonperishable items to be donated to Christian Assistance Ministry (CAM). At the end of the day, over 4,500 lbs of food was collected for CAM. Neva Pratt, VP Public Relations of CAM, made the following statement: “CAM would like to thank the Kerrville Area Chamber of Commerce and the Kerrville Daily Times for sponsoring this event. We are so grateful to the folks in our community who came out to shred their documents and brought food and toiletries. Right now we have a need for blankets and towels. We always have a need for non-perishables and toiletries.”

Shred Day is held twice per year and has been a hit with the community since the program began in 2008. “Approximately 60 tons of paper have been shredded and recycled since the shred days began,” said Brian Bondy, president of the chamber.

Donations to CAM may be made at 624 Clay Street or mailed to P.O. Box 291352, Kerrville, Texas, 78029.

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by Kay Tally-Foos Do you remember the last time you learned something new? It was most likely a satisfying feeling, a thrill in the day-to-day “regularness” of your life.

Think back to your childhood. Every day held opportunities for learning at school. Was there a particular teacher who made learning come alive, whose class you looked forward to attending, because you really learned things? Maybe school wasn’t your best or only learning place…who taught you what you wanted to know? Building? Electronics?

If you are feeling a bit of nostalgia right now, you have the asset called “Commitment to Learning.” It has something to do with school; being engaged in and bonded to school, but more to do with learning.

One of the Building the “C.O.R.E.” youth, when asked what she learned at the Big Tent Conference at the Brown Convention Center in Houston said, “Education and

learning are two different things!” She is on her way to embracing learning in the classroom and beyond.

What can you do today to build this asset in young people? Talk about books that you’ve read and enjoyed; together, learn about something neither of you know about; surf the web together to find things that interest both of you; mentor a child (January is National Mentoring Month).

Commitment to Learning is developed internally; difficult to see, and difficult to measure. It is critical in this fast-paced age to develop a love of learning in order keep up with new things and contribute to our world. Today, look for ways to build this asset.

For more information about the 40 Developmental Assets, which will help Kerr County thrive, contact Kay Tally-Foos at kay.tally-foos@partnersinministry.com

mykerrville.org | 49

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