Case Study Delivering timely and optimum service leveraging power of mobility Challenge
Background
Our client, Cummins Allison - the global leader in providing solution to their clients, needed an iPad application to enable them to collaborate with leading banks and casinos for counting and sorting money. The major aim of the application was to provide insight to field executives so that they can serve effectively on nearby Bank ATMs. For efficient workflow and process, the proper collaboration with employees was very vital in this project.
Cummins Allison is a global leader providing currency counters, sorters and scanners, check-deposit and casino-ticket processing solutions; plus coin sorters, coin counters and a complete line of full-function automated teller machines (ATMs). Proudly serving customers in the financial, retail, gaming, vending, law enforcement and government markets, Cummins Allison backs its product lines with world-class service, support and a strong local presence.
Invariably success or failure of any enterprise depends upon the efficient management of field operations. Understanding and realizing the constant need to change as per the volatile market isn't always apparent, and missing out on a critical opportunity might mean stagnation instead of success. To not let the productivity among Cummins employees suffer and to allow them to cope up with all extensive business requirements, there was a strong need of a mobile app that would enable faster communication and enhance customer satisfaction.
CUT COSTS
ENABLES FASTER COMMUNICATION
Solutions It turned out clear that there was no "off-the-shelf" method that could satisfy the requirements of your client- Cummins Allison. Therefore, Softweb delivered an iPad app, which leads to an effective communication between field staffs. The application built by Softweb plays a vital role with a blend of powerful features like automated field service operations, issue management, simplifies job scheduling and dispatch process, reduces billing errors and time loss, increases service revenue, increases customer satisfaction and analytics for better insights. This enables employees to react faster and provide customers even better, standardized services to meet their customer’s requirements. This application enabled the field service executives and sales personnel to access their vital customer and service information while they are out in the field. The application also allows them to decrease time spent on traveling to the workplace to complete tasks or can contact nearby customers to improve their sales performance.
ENHANCED CUSTOMER SATISFACTION
INCREASED PRODUCTIVITY
IMPROVED CUSTOMER SATISFACTION
Case Study Benefits O
O
O
O
A complete customer satisfaction by meeting service-level agreements and resolving issues early. Increases productivity of field service employees with real-time mobile access to information in existing backend systems. Proper assignment and management of jobs for field employees based on job priority and employee availability in real time. For competitiveness, it has been integrated with already existing backend systems like SAP, CRM etc. and databases like SQL, Oracle etc.
Features O
Real-time Insight
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Easy Task Scheduling
O
Assign and UPDATE call Status on-the-go
O
Access to Resources
O
Integrated GPS and Location Finder
O
Offline Access
Summary In order to decrease the communication gap and optimize customer service visits, Cummins Allison wanted an iPad app that would provide critical corporate information needed by staff on the move and lessen paper work. Softweb Solutions delivered an iPad app that allows staff members to remain connected with their co-workers and customers at all times by taking advantage of the mobile platform.
Contact Information
Softweb Solutions
Technologies Used O O O
Technology: Objective C Operating System: iOS Architecture: Cocoa Touch
2531 Technology Drive, Suite 312, Elgin, Illinois 60124 US Toll Free Number: 1-866-345-7638 Email: info@softwebsolutions.com
www.softwebsolutions.com