Case Study Survey App to Collect Data from the Customers of a Materials and Electrical Manufacturer Challenges As the challenges of the departmental operations of Mersen intensify, they thought of an interactive mobile application that functions as an informational survey for their engineering and operations departments. They wanted a brush survey feature which includes pictures, machine info, brush description etc. The apps should allow their customers to identify carbon brushes by describing them. The feature should facilitate the user to describe the brushes by taking pictures and answering a couple of questions after downloading the app and registering for it. The app should enable them to contact Mersen, either after or before describing the brush.
Background Mersen is a global expert in materials and equipment for extreme environments and for the safety and reliability of electrical equipment. The company holds leadership positions in both the sectors. With production plants and local offices in more than 35 countries around the world, Mersen has built a network that provides the right response to customer requirements anywhere on the planet, with unrivalled delivery times.
Mersen emphasized on the facts that they wanted this application to be user-friendly and wanted to make sure that the user can stop and save the data acquired. The user should be able to skip the question and can go back and forth to change the info entered on any screen.
USER AUTHENTICATION
REGISTRATION
INSTANT SURVEY
Solutions Softweb developed a highly customizable app for the iOS and Android platforms. It equips Mersen’s engineering and operations departments to get business insights based on the informational surveys. We provide the solutions which entitle the admin to add/subtract any primary or secondary data and their respective contents. The app provides absolute solution to create their surveys both online and offline. Additionally, it enables the user to conduct survey based on different parameters. The user can preview complete simulation and can get comprehensive and accurate results without data entry. The app solution provided by us enables the user to derive great business insight based on the survey analysis results.
OFFLINE SURVEY
LIVE PREVIEW
Case Study Features O
Registration feature for the users
O
Brush Survey feature with 4 different elements such as pictures, application, machine, and brush
O
Skip button to move to the next question if not desired to answer a question
O O
Home screen with different tabs to choose from Instant survey results retrieval
O
User authentication
O
Offline survey is viable as the email is sent to Mersen’s representatives as per user Supports multiple question types Live preview complete simulation Admin has rights to add/subtract any data and their respective contents.
O O O
Business Benefits O
The application allows an easy login and also enables the users to create their surveys online or offline.
O
Four different elements in Brush Survey feature allow the user to conduct surveys based on different parameters.
O
The user can preview complete simulation.
O
App enables the user to obtain comprehensive and accurate results without data entry.
O
The user can get business insight based on the survey analysis results.
O
The admin has the rights to add/subtract any primary or secondary data and their respective contents.
Summary Mersen, a global expert in materials and equipment for extreme environments, required an app to allow their customers to identify carbon brushes. They wanted to develop an interactive mobile application that works as an informational survey for their engineering and operations departments. The app should be enabling them to contact Mersen, either after or before describing the brush. Softweb developed a highly customizable app using iOS and Android technologies. The app provides solution to create their surveys both online and offline. The app enables user to conduct survey based on different parameters.
Contact Information
Softweb Solutions
Technologies Used O O O O O
Operating System: Android OS, iOS Technology: Android SDK and Java Language: Objective C Third Party Tool: iText (Java PDF Library) Targeted Devices: iOS Supporting iPhone, iPod Touch and iPad devices, and Android OS
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