Nashville Medical News February 2016

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FOCUS TOPICS CARDIOLOGY • HEALTHCARE LAW & REGULATIONS

February 2016 >> $5

PHYSICIAN SPOTLIGHT PAGE 10

Mark P. Freeman, MD ON ROUNDS

Clinical Importance of Haptoglobin in Diabetes, Cardiovascular Complications Diabetes affects nearly 400 million people worldwide and is expected to increase to nearly 600 million people by 2035. Patients with diabetes mellitus are often more susceptible to a host of multiorgan complications that arise as a result of microvascular and macrovascular dysfunction ... 8

Practice Makes Perfect

Patient Satisfaction Means Changing a Company’s Culture Starting at the Top Interested in changing the culture of your practice? Most leaders know that starts from the top, but understanding how to get there can seem like going down a rabbit hole. Last month, nationally known speaker and healthcare advisor Dotty Bollinger, RN, JD, CMPE addressed more than 60 members of the Nashville Medical Group Management Association about how to surpass patient care expectations. The registered nurse-turnedattorney serves as CEO of Integrity Healthcare Advisors in Gatlinburg, Tenn., and uses her extensive experience growing and leading multi-facility operations to foster an environment focused on the patient experience first. “If you can convince leaders culture matters, everything else

Become a Customer A mistake Bollinger said she commonly sees is leaders who focus solely on CAHPS survey results – the Consumer Assessment of Healthcare Providers and Systems reports collected and publicly posted by CMS. She encourages management to take a few steps back and look at the practice from the perspective of the customer – the patient. “Every practice manager needs to be a consumer of his or her own service,” she said. (CONTINUED ON PAGE 4)

Priorities for the 109th General Assembly State Associations Outline Legislative Wish List

March of Dimes Honors Outstanding Middle Tennessee Nurses at Annual Gala

By CINDY SANDERS

The second legislative session of the 109th Tennessee General Assembly officially convened on Jan. 12, 2016. With lawmakers back in Nashville, the leadership teams representing the state’s physicians, nurses and hospitals are ready to share key priorities and make a case for a list of wants, needs and concerns impacting the delivery of care to Tennesseans.

Now in it’s sixth year, the annual March of Dimes Nurse of the Year Awards drew a record crowd on Dec. 8, 2015 to honor outstanding Middle Tennessee nurses ... 12

ONLINE: NASHVILLE MEDICAL NEWS.COM

they desire will come from a mindset of a culture of care,” Bollinger said in an interview with Nashville Medical News. “My goal is to get folks to think about quality from the perspective of service. If we give great service start to finish, what results is consumers who walk away with ‘Wow!’ experiences.”

By MELANIE KILGORE-HILL

TMA Last month Nashville Medical News shared the top priorities of the Tennessee Medical Association, which included reimbursement stability, clarifying malpractice caps, and codifying the doctor as the team leader. (CONTINUED ON PAGE 4)

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