304 December 2013 - Behind the Podium

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Volume 4, Issue 4 · December 2013

News and Information for the Speaking Community by SpeakerMatch

What the Frequent Use of “I” Says About You The fellow who brags all the time I did this or I did that — that guy, you may already suspect, is not the most confident guy in the room. People who frequently use the word “I” in speech are less sure of themselves than other people, new studies show. Studies at the University of Texas looked at email, face-to-face meeting and group interactions, to see how people used the word and what it said about the speaker. Study leader James Pennebaker and his colleagues conducted five experiments that all had the same conclusion: People ranked others who used “I” less often as higher status.

themselves. People who say “I” can also be reflecting on themselves in a good way or a bad way. Younger people tend to use “I” more often than older people. Anxious and depressed people use “I” more often.

In 2014, mandatory tips will be gone.

Meanwhile people who avoid using “I” are usually distancing themselves from the subject. Sometimes it is because they are avoiding the truth.

The ruling that takes effect in 2014 classifies automatic tips as wages rather than tips, so the restaurant would have to pay payroll taxes on a mandatory gratuity. The ruling pretty much guarantees that most restaurants will stop mandatory tipping.

People telling the truth may use “I” a lot. Other words they often use include: except, but, without and unless.

Interviewed by The Wall Street Journal, Pennebaker says, "You should use ‘I’ the same way you use a Pennebaker, author of The Secret Life speedometer on your car, as feedback of Pronouns, says the high-status on yourself. Are you being genuine? people are looking out at the world Are you being honest? Learn to adjust and lower-status people are looking at some, to know yourself."

For many years, restaurants have tacked a mandatory tip on the bill of any large party, usually 15 percent. Some restaurants add the tip to every bill. But a recent IRS ruling will probably end mandatory tipping.

This ruling makes it more risky for waiters, who will be gambling that a table of 10 likes the service -- and is willing to tip for it, according to Kiplinger's Personal Finance. Diners are likely to see suggested tips on menus and bills of 15 to 20 percent.

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What’s Inside Eating at Your Desk May Be Unhealthy ...... 2

When Your Business Strategy Changes ........ 4

Are Your Goals Worthy? ............. 8

What Employees Want More Than Money...... 2

True Grit......................... 5

10 Tips for Going International... 10

Do Great Work ............ 3

Have a Backup Plan ... 6


Letter From the Editor

Getting Up From Your Desk Can Be Beneficial Holiday greetings, best wishes…

More people are eating lunch at their desks Cunningham recommends nature for easy or even skipping it completely. Is that a refreshment. Change your environment for good idea? lunch and restore yourself.

...and thanks! Bryan Caplovitz

It's hard to believe that another year has almost ended.

Cunningham cites psychologist William James's 19th century concept which suggests people can refill their energy and focus with 'passive attention.' That means focusing on something that grabs and holds their attention effortlessly.

But it's true: holiday time is here again! We're thinking about you and wishing you a wonderful holiday season.

Connecting with colleagues can be energizing. He's a fan of going out to lunch frequently with co-workers, and not talking about work. Simply enjoying eating during working hours is beneficial and valuable, says Cunningham a professor of IndustrialOrganizational and Occupational Health Psychology. "Give yourself a chance to be fascinated with the world around you," he says.

What would you do with an extra $1,000?

More than that, we want to express our hearty appreciation for your continued support in 2013. Holiday festivities are more special when an organization has a supportive community like you. The SpeakerMatch community is an especially generous and giving one, and the many articles contributed by our members exemplify how willing our speakers are to share their knowledge with others and help other speakers to grow and flourish. If this is a season of faith for you, we hope you have a beautiful gathering and celebration. To you, and especially you, we say: Happy Holidays and Happy New Year!

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Chris Cunningham, a professor at the University of Tennessee, Chattanooga, says it is not. People get drained after a morning of concentration and effort and they need a break.

CNNMONEY asks this question once a year. These were the 2013 replies:  Save it: 42 percent  Pay down debt: 41 percent  Treat myself: 10 percent  Improve my home: 7 percent

What Employees Want More Than Money Here is what the top workplace consultants say employees want more than money: Geoffrey James, author of Business Without the Bullsh*t (to be published in 2014), writes that employees:

any location they choose but they have to produce results. Gunther found employees were more productive and loyal.

Tim Gould, writing for HRmorning.com, says that perks are still big with employees.  Want to respect the boss. They want it Sport tickets, gift certificates, free lunches, car washes -- all of these little rewards give from the boss, but they also need to people a lift and bragging rights. believe their boss is a leader who deserves their own respect. Leonard Glick of Northeastern University says in Forbes that employees should "feel  Need some degree of security and that they own the place." They should feel know they aren't wasting their time responsible to the customer and a valued while doing their best. member of the team. Jeff Gunther, author of Why Work Sucks And one more thing: James says and How to Fix It, decided employees needed trust and autonomy. He instituted employees want to be on the winning team and they want to know what it takes the Results Only Work Environment. to get there. Employees can work their own shifts, in

Behind The Podium


Change Your Mind And Do Great Work A hospital janitor has to be a good cleaning guy, but he doesn't have to be someone who makes a difference to families of sick people. But when he is that, if he does that, his work goes from good to great.

crucial to a great result. Sturt gives the example of a certain unknown author whose publisher assigned him to write a children's book that contained 255 unique words and only those words.

And great work is what this new book is about.

The author struggled for nearly two years trying to create something interesting that could come out of a list of simple words. It seemed impossible. Until Ted Geisel (Dr. Seuss) rhymed cat and hat.

The true parable of the great janitor is just one of the many vignettes in the new book Great Work: How to Make a Difference People Love. Author David Sturt applies his 20 years of experience and research in marketing, employee interactions, and workplace achievements to sketch Do you think out the pivotal points that like Dr. Seuss ? create great work and great success. One example: Sometimes the things that people think get in their way actually can create the most creative results: Constraints in materials, time, standards are not always bad. Sometimes they are

In the following pages, Sturt walks the reader through the questions that have to be answered before good work becomes great. What made the hospital janitor a wonderful help in healing and not a nosey person?

One important factor in this book is that it uses O.C. Tanner's study of award-winning work. Billed as the largest of its kind, the study examines the people and the work that made a dramatic difference to their companies.

The Lighter Side The manager of a large office noticed that one of his department heads had hired a new man. He called the new hire into his office for a little orientation speech. "What's your name?" he asked. "John," the new guy replied. The manager scowled, "I don't know what kind of place you worked at before, but I don't call anyone by his first name. It breeds familiarity and that leads to a breakdown in authority. "I refer to my employees by their last names only, Smith, Jones or whatever, that's all. I am to be referred to only as Mr. Robertson. Now that we got that straight, what's your last name?" He said, "Darling. John Darling."

Behind the Podium (ISSN 1949-5544) is published 4 times a year as a resource for emerging professional speakers, business leaders, technical gurus, educators, and other subject-matter experts. Editor Bryan Caplovitz welcomes your input. Please email any comments or suggestions to Bryan at: editor@speakermatch.com. Behind the Podium publishes the opinions of experts and authorities from many fields; however, the use of those opinions is no substitute for accounting, legal, investment, or other professional services. Material may not be reproduced in part or in whole in any form whatsoever without the written permission of SpeakerMatch. SpeakerMatch is the world’s largest source for speaking opportunities. Behind the Podium is published monthly, by SpeakerMatch, 4807 Spicewood Springs Road, Suite 1120, Austin, TX 78759-7944. $149/year, $24.95/issue (US funds). Periodicals postage paid at Austin, TX. Behind the Podium is a trademark of Simply Speaking, Inc. Copyright © 2013 by Simply Speaking, Inc. POSTMASTER: Send address changes to SpeakerMatch Subscription Department, 4807 Spicewood Springs Road, Suite 1120, Austin, TX 78759-7944. Disclosure: This newsletter contains some affiliate links. While we only ever write about products we think deserve to be on the pages of our newsletter, SpeakerMatch may earn a small commission if you use our link and buy the product or service in question. For more information, please see our Disclosure Policy at www.speakermatch.com/disclosure.php. Subscription information: Dir ect subscription inquiries, payments and address changes to SpeakerMatch Subscription Department, Behind the Podium, 4807 Spicewood Springs Road, Suite 1120, Austin, TX 78759-7944. To resolve service problems, call (866) 372-8768 or visit our website at www.speakermatch.com. On occasion we make our subscribers’ names available to companies with products or services in which you may be interested. If you do not want to be included in these mailings, please notify us in writing. Call us toll-free at: 1 (866) 372-8768 Outside the United States: +1 (512) 372-8768

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December 2013

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What To Do When Your Business Strategy Changes by Tracey Fieber

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our business may be doing great right now. As the economy rebounds, more and more small businesses are finding that revenue is picking up again after years of sub-standard sales. Over the past few years, our economy has had some challenges, but the recovery seen today poses questions for many small business owners – is your business strategy relevant to today’s marketplace?

date, it is important to analyze each section separately. By identifying which areas need to be changed, you can prevent a massive alteration to your company’s operations and focus while still improving your organization’s relevancy and competitiveness in the marketplace.

internet into their business model was the change many organizations needed to make in order to stay relevant to customer needs. Those who were early adapters and made the change years ago found the transition much easier as consumer preference began to heavily favor digital content.

One rule of thumb is to make a 10%

By keeping up with technology and consumer changes in your field of business, you can incorporate new developments into your company early on, rather than trying to play catch-up once your competition decides to make the same modernizations.

Understand That Changes In The Business World Are Natural When it comes to business, both your customers and your competition are constantly changing. This is because market conditions rarely stay the same for very long, and adapting to these changes becomes necessary in order for any business to become successful. Your business strategy may have been a perfect fit for what the marketplace needed when you started your organization, but as your company evolves and external conditions change, altering your business strategy is crucial to your long-term success. Twenty years ago, newspaper companies wouldn’t believe that their printed circulation would drop significantly over the following couple of decades. Now, news companies who have not adopted the changes that came with the development of the internet are feeling the crunch from modern technology – if they’ve managed to even stay in business this long. Identifying Which Areas Of Your Business Strategy Needs Changing Just because market conditions have changed, it does not mean that the core of your business has to. When evaluating whether your business’ strategy is up-to-

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Many people hate change. We get comfortable in the routines and habits that we develop. For an individual, this can lead to monotony and a lack of adventure. For a business, this aversion to change can be deadly. The marketplace is always changing, and if your company is not keeping up to date with the changes, you may find that you’re left in the dust behind your competition in the minds of your consumers. change to your strategy each time that you need to re-evaluate your plan. This 10% change allows you to update your strategy to be relevant with the times, but is still minor enough that it shouldn’t rock the core of your company. By making small changes over time, you’ll find that your business will transition more smoothly during changing markets.

Tracey Fieber helps business owners simplify, automate, and grow their businesses and their lives. She believes in the power of hiring the right people, and helps her clients cultivate highly effective teams that allow them to focus on the work about which they're passionate. By Stay Ahead By Anticipating Change nurturing business owners' strengths and holding them accountable for their own The best thing that any business can do success, Tracey's leadership, to guarantee success is correctly communication, and coaching techniques anticipating what will happen in the future inside of their specific industry. As help her clients take massive leaps with the news companies, integrating the forward.

Behind The Podium


True Grit

by Dinndayal Morgan

It is said that the true measure of a person is not when everything is going his or her way, but rather when there is controversy and difficulty that you really see what the person is made out of.

process has to do with self image. We live This technique should be practiced for at in a world of images. People tend to judge least 30 days to really get the full effect. you by how you look rather than the Another practice in addition to the Mirror content of your character. Technique is the practice of Silence. Start So looking at that, the famous Technique off with 8 hours. Don’t write anything, Question: What are you made out of? Can of the Mirror is powerful. What you do, don’t talk, don’t read anything, don’t you stand the test of time? you look in the Mirror, and you say “I interact with anybody. Just be in the forgive you, I love you”. And as you moment, go to the bathroom, do Let us look at today. So many things are continue with those words you start whatever is necessary in order to do the happening – Uncertainty in government, noticing a very interesting reaction in the normal things, feed your body. But what people, politicians, religion. Let us look at body. And those reactions are usually you want to do is just focus on 2 things-it closely. How do you establish yourself uncomfortable because there’s a part of one word or mantra or word that has when you are up against so many odds? you that is uncomfortable with where you really deep meaning to you, and breath People who are out of integrity, are at. the word down into 2 syllables -- for corporations do not give the appearance example, “Wis-dom” or “Shan-ti”. Inhale of being who they say they are. Now you gotta sort of look at it this way. on the first syllable and exhale on the From the early ages of childhood you are It is extremely important to know the second syllable. And as you do this, you constantly bombarded with constant principals that you stand for. How do you are focusing also on your breathing. images that you see on television, that establish that? One of the key ways in Notice how you breathe. Notice how you see in the movies, that you see in a establishing principals in which one lives many seconds it takes you to inhale and magazine. The message these images by is to ask yourself this question: how many seconds it takes you to exhale. deliver is that you gotta look this way and What is really important for you? In the that way you gotta be this shape of body. This will start to give you tremendous way of how you do business? In how you insight as to how you are moving through What happens as you start to grow up do life? time and space. through your teenage years and Let us look at one of the first keys. Ask adulthood you start developing a program The object is to keep your breath even. So yourself, “Am I true to myself? Am I that has already been set in motion from if it takes you 3 seconds to inhale, take 3 walking the talk? Am I doing what I really the early years of your childhood. Now if seconds to exhale. And let the breath love doing? Or am I forced or compelled you’re not careful you try to live up to carry itself from that point. to do something that I don’t want to do those particular images and standards These are ancient techniques that have because my survival depends on it, or that were bombarded at you in those been practiced for centuries. They work. because Mommy won’t like it or Daddy earlier stages. So as you apply these techniques to your won’t like it or my friends won’t like it.” What we have to do is understand that personal growth, you start to really gather How do you move past that type of energy these are programs just like being truly in Substance. And what we call True Grit. To or thinking that people around you have a matrix where you are being be able to weather the storms in life. some much control over you? programmed with a certain series of And as always, in all that you do, You programs and things and you start to The first step is to identify what it is that Gotta Have Heart. believe it to be true. And once you start to you truly want, what is truly important to believe it to be true, you start to act it out. you. And as you start to act it out you start The second step is to ask yourself, “Is this realizing there’s something wrong with something that I can do with complete Dinndayal Morgan, Yogi Priest, Five Rings this program because it doesn’t really heartfelt attitude. Can I really be present Movement Psychologist, Master of Martial fulfill you in a way that you want to be in the moment and can I really show to Science at Pathfinder Institute Worldwide fulfilled. And so once you start doing the myself that this brings great joy, especially Mirror Technique you start finding out can be reached at when it comes to helping others?” some interesting subtleties about yourself pathfinderinstituteworldwide.com and it gives you a tremendous insight One of the techniques of this particular about how you see yourself.

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HAVE A BACKUP PLAN BY DALTON HOOPER Here is a riddle for you:

After all, we most fear the unknown. Once we’ve thought about the possibility Question: Why is an excellent speaker of a thing happening, it’s much less like a card shark? unknown; and consequently, less scary Answer: Both keep an ace up their sleeve. when it happens. Drive defensively.

time I’ll try to find out the status of our getting the electricity back on. We can make a more informed decision at that time. I’ll see you back here in ten minutes. Thank you.”

Let’s walk through a hypothetical example of what I mean.

During the break, you get with whoever your contact might be for booking the Murphy’s Law is often stated as, room, and make that person aware of the “Anything that can go wrong, will – and at If ahead of time, you’ve considered the problem. If the problem is widespread the worst possible moment.” Although possibility of the electricity going out throughout the building, your attendees never invited, “Mr. Murphy” will often be during one of your presentations, then will already know this by the time they in attendance at your presentations. you’ll be return. If Consequently, you should do everything the least the Should you let the possible to anticipate his appearance. surprised problem person in audience in on the fact Just as with the act of driving defensively is local to the room that you’re having to — where you drive safer by anticipating your when it the “what-ifs” of the other drivers — you particular resort to a backup plan? In happens. should likewise try to anticipate all of the room or Even if most cases, my answer is no.” what-ifs that could go wrong in your section, you were presentation. your not able facilities  What if the projector doesn’t work? to plan a contingency ahead of time, you contact should be able to offer a solution can at least say to the audience (e.g., change rooms, the problem will be  What if the computer provided for something such as, “You know, I was me can’t play my PowerPoint fixed in a few minutes, etc.). thinking the other day about what could slideshow? possibly happen during my presentation, When the break is over and your and I thought, ‘What would I do if the audience returns, you can fill them in on  What if the electricity goes out? lights went out?’ Well, I couldn’t come up what you have learned while they were  What if they “boo” me? with anything, so do any of you have a gone. No one expects you to work miracles, but as their leader, they do  What if the materials I shipped ahead suggestion?” expect you to keep them apprised. of time didn’t arrive? Saying something like this can accomplish Have a Plan B (and C, and D…)  What if only one or two people show a couple of things: up? 1) It reinforces your role as the leader. Most of my own presentations are

What if no one shows up?

What if my humorous story doesn’t make them laugh?

What if [fill in the blank]?

While you may not be able to come up with solutions to all of the what-ifs you can conjure up, the mere act of visualizing them ahead of time will offer you some unexpected peace of mind.

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Even though you don’t have a solution, you have a “plan to get a plan.” 2) The audience is now perceived as sharing the responsibility for solving the problem. You are all in this thing together.

supported by a PowerPoint® slideshow. As a result, I’m relying on several pieces of electronic hardware to “play nice” together. Because I know that files can be corrupted, bulbs can burn out, laptops can be configured differently, and an array of other variables can happen, I always try to arm myself with as many contingency plans as possible.

If no one in the audience offers a workable solution, then simply say, “Let’s For example, I never arrive at a venue take a ten minute break, during which unless I have a copy of my slideshow on

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my laptop’s hard drive, a second copy on a flash drive I carry in my pocket, a third copy burned to a CD, and a fourth copy printed out on paper. This allows me to have one primary, and no less than five backup plans.

If you let the audience in on the fact that you had planned one particular method of presenting, but are being forced to use another, they will feel deprived. They went through the trouble of taking time out of their schedule to come to your presentation 1) If the file on the hard drive doesn’t (and possibly paying for the privilege!), work, I use the flash drive. and now they aren’t going to get the full 2) If the flash drive doesn’t work, I use treatment. While the backup the CD. presentation you give may be just as good as the original, once you share 3) If the CD doesn’t work, I make with the audience that they are getting a copies of the paper version and substitute presentation, they will hand them out. wonder if they are being shortchanged. 4) If paper copies can’t be made, I give Having said that, I also believe there can the presentation from memory, and be certain instances when you should write on a flipchart or whiteboard. reveal to the audience that you are 5) If there is no flipchart or going to a backup plan. Sometimes it whiteboard, I give the presentation actually contributes to your message! from memory, without visual aids. For example, if all or part of your message is “…we can overcome most Obviously, after you’re forced to go any obstacle, if we just persevere…”, beyond backup plan number two, the then it may be advantageous to share overall quality of your presentation is at with the audience the fact that you have risk. This brings up an interesting just encountered an obstacle in your question: Should you let the audience in presentation and are going to persevere on the fact that you’re having to resort (hopefully, you’ll go on to demonstrate to a backup plan? In most cases, my that you were successful in your answer is no; you should simply proceed attempt!). Also, if your presentation has as if everything were going as intended. been infused with a lot of humor up to This is especially true if you’re using that point, it might be to your advantage backup plans one or two. The fact that to share your plight with the audience, the slideshow file is originating from a in the spirit of having a good laugh at flash drive or CD, rather than a hard your own expense. drive is of no concern to your audience; and consequently, need not be shared Know All The Detours with them. Because we’re nearly always Here’s why. constrained in our presentations by

some predetermined or presupposed ending time, we should be diligent in our monitoring of the clock. We should be prepared to take shortcuts in our presentation if we’re running behind. Above all, the shortcuts must be thought out ahead of time. Be familiar enough with your material to know which portions can be left out, abbreviated, or skipped over if time is running short. You should plan ahead as to how you will modify your material in mid-presentation — without the audience perceiving it. Few situations are more stressful than suddenly realizing you are running behind and not having a course of action planned out to deal with it. Always have an ace up your sleeve.

Dalton Hooper is the author of Why is a Microphone Like a Breath Mint? and Nine Other Riddles to Make You a Better Public Speaker. Dalton is based in Orlando and frequently travels the country delivering workshops and keynote presentations, sharing insights from his years of experience in leadership, public speaking, and job-search strategies. You can contact Dalton Hooper at (877) 290-6501 or Dalton@WordsAndWit.com. For more information, visit www.WordsAndWit.com.

Faith is daring to put your dream to the test. It is better to try to do something and fail than to try to do nothing and succeed.” — Robert H. Schuller, American pastor, and author

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There Ain’t No Such Thing as Time Management! By Brad Warren, MA

That’s right, you can’t manage time. Despite all the workshops, software programs, PDAs, and personal planners available today, you can’t really manage time. I say what you do manage are people’s promises and commitments (as well as your own) made in time.

The best goal setting formula is the SMART system: specific, measurable, attainable, action-oriented, realistic, and time-bound.

Describe your goal in non-jargony ways so that anyone can understand it. Make it measurable so you know if you A co-worker promises to have a report to reached it. Able to be accomplished by you by three o’clock on Tuesday, you you (with assistance from others) and make a commitment to attend your action oriented; meaning sub-goals or daughter’s soccer game on Saturday, and milestones along the way. Make it a so on. We make promises and stretch, but not so unrealistic that you’ll commitments to do something within a fail, and have a due-date, a specific certain time frame and that’s what we deadline, or a “by-when” date. manage, not time itself. Your goals should also be written down So if that’s true, how do we manage our and shared with supportive others. Brain promises? How do we organize research shows that the mind would ourselves to get more done in less time, rather move toward a positive goal than and with less stress as well? run away from or avoid a negative one, so state your goals in positive terms, e.g., Here are five general principles that I “I eat healthy, nutritious food” is better have found extremely useful to help me than “I will stop eating jelly doughnuts.” be productive and effective: 3. Determine your priorities. You can’t 1. Have a planning system and use it do it all, no matter what they say. So religiously. And by “system,” I mean what’s most important to you? This is something more than just post-it notes not what’s most urgent. Some questions and scraps of paper. It can be a PDA, a I use to help sort this out are: software program, or pen and paper planner. Your system should:  What’s the best use of my time right now?  Work for you.  If I could only do one of these things  Be simple to use. on my list today, which one would it be?  And be the one system tool you use (don’t lose it!). Then work on that task until it’s done (completion frees up energy), then begin Having one planner at work and one at on the next. In the words of Goethe, home is confusing, not to mention that “Things which matter most must never we always forget to write down our promises in one or the other and wind up be at the mercy of things which matter least.” Or, in the words of Steven Covey, missing an important event; either business or personal. (Oh, I forgot to ask: “Remember that the main thing is to You do have a personal life, don’t you?) keep the main thing the main thing!” 2. Set goals, both short term (daily, weekly and monthly) and long term (quarterly, annually, and beyond).

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4. Schedule a week at a time. Again quoting one of Covey’s Seven Habits of Highly Effective People, “Begin with the end in mind.” Look at what you’ve got

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planned for Friday. How does that impact what you’ll do on Thursday? On Wednesday? Tuesday? Today? Look into the future and plan backwards to the present. And rather than prioritizing your schedule, try scheduling your priorities. Efficient is doing things right, but effective is doing the right things. The greatest leap in my productivity and effectiveness (and satisfaction, too) was when I went from daily seat-of-the-pants planning to a very focused process of planning the entire week every Sunday evening. Try this weekly planning process for the next three weeks and if you don’t see a dramatic improvement in your productivity, I’ll refund your money. 5. Complete the day before you go to sleep. Look at your to-do list. Check off all the things you accomplished and congratulate yourself for doing what you did, not lamenting what you didn’t. Reschedule those things that need doing by transferring them to another day; seeing if they can be delegated to someone else; or dropped, if they are no longer relevant. Then go to sleep with a clear mind, uncluttered by thoughts of all the things you have to do. They’ll still be there in the morning. You’ll be much more refreshed and capable of handling them after you’ve gotten a good night’s sleep. The key is to make and keep your promises and hold others accountable for theirs. I promise you a richer, more rewarding life if you do, and you will become a Master of Time Management in the process. Brad Warren can be reached at brad@bradwarren.com or 510-537-0107. Website is www.bradwarren.com.


ARE YOUR GOALS WORTHY? by Jim Donovan The other day while I was delivering an all day workshop to a group of managers, one of the participates asked a great question. I had gone through the process of identifying what your ideal life would look like, creating a compelling vision for your future and extracting specific goals towards it's achievement. So far so good.

personal development teachers and cofounder of "Nightingale-Conant" defined success as "The progressive realization of a worthy ideal."

Are your goals worthy of your life?

Many people have a tendency to set small goals. If you consider that the price of any achievement is your time and that your For me, this is the key. The operative word time is all you really have that is of real here is "progressive." As long as I am value, you will soon see the importance of progressing toward a vision that I feel is having a vision that is worthy of your life's worthwhile, I am succeeding. energy.

I talked about the law of attraction, its recent popularity and in the movie "The Secret," and on Oprah and Larry King, as well its roots in ancient teachings. During a segment about values, and what it would take for one to feel successful, I suggested making it easy to experience success and difficult, if not impossible, to feel failure.

It is the journey, not the destination that A great activity is to go back over your makes it all worth while. Bob Procter, who goals and see if they meet the criteria for being worthy of you, not the other way around. If not, maybe you want to stretch yourself and go “For me, in order to fail it would mean for something more that I gave up. Anything else is simply a important to you. Whatever you achieve, temporary setback and usually a great you are paying for with the time of your learning experience.� life. Make sure it's worth the asking price.

For me, in order to "fail" it would mean that I gave up. Anything else is simply a temporary setback and usually a great learning experience.

was mentored by Ed, beautifully pointed out that the word "worthwhile" refers to the goal being worth your time and energy.

A woman asked "How do you explain the two? Seeing a clear vision of your ideal life, while at the same time feeling content with where you are?" What a great question.

Jim Donovan, is the author of several critically acclaimed self-help and business books, published in 22 countries, a highly sought after motivational speaker.

In other words, it's not about what you get that's worth while, it's a question of whether the goal is worthy of you taking the time out of your life to pursue it. Think To learn more visit www.JimDonovanAssociates.com. about that.

Earl Nightingale, one of the earlier

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10 TIPS FOR GOING INTERNATIONAL BY LENORA BILLINGS-HARRIS, CSP

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re you an international speaker? Actually, this is a trick question. You most certainly are an international speaker, even if you do not deliver presentations outside of the United States. Today, audiences are more multicultural than ever, regardless of their locale. Your clients assume you are well versed in how to illustrate inclusiveness in your presentations. Your extra efforts help demonstrate your ability to focus on the audience’s needs, instead of focusing only on the content being delivered. Here are 10 ways to endear yourself to audiences in your home country, and they are especially effective for international speaking.

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Invite your audience members to use their mobile devices. Provide a hashtag for the event and your Twitter handle. This honors your techsavvy attendees and the Millennials, who are going to do it anyway. Don’t make them hide while texting.

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Get permission to use photos of well-known members of the organization.

Use action shots of audience members in your slide deck. Many years ago, past NSA president Michael McKinley, CSP, CPAE, shared this idea. With today’s technology it is easy and quick to do. Most people love to see themselves on the screen.

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If you are unsure if a joke will be well received because of a key word or two, don’t tell it.

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Use quotations from a diversity of Never make fun of the people. They do not need to only “locals.” New York be dead men Use uotations from audiences do not unexpected sources, like Dolly Pardon, Jay think New York jokes are funny unless -Z, or your grandchild. they are telling them. The same principle holds true around the world. Review the city’s chamber of commerce website and use When you review your presentation applicable information related to for content, flow, and typos, also your topic. be sure to review all photos, quotations and anecdotes from a diversity Use your speaker association standpoint. Are there men and women website and www.globalspeakers. representing different ages and ethnic net to find groups? Your meeting speakers who planner and live in the audience will notice these locale of your subtleties. event. Contact They are not expecting you them to to be a learn about diversity expert, but they current events expect you to and other care about your audience. interesting information you could incorporate into your presentation. Ask them about the do’s and don’ts.

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Learn a few words in the most popular language, as well as the one sometimes overlooked. When speaking at a CAPS convention, I spoke in English but also used a little French, even though we were not in Montreal where it would have been expected.

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Read the headlines of local newspapers online. Use the names of key sports figures and know what sport season it is. Internationally, be sure to use the correct terms; for example, football instead of soccer.

Behind The Podium Behind The Podium

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Past NSA president Lenora Billings-Harris, CSP, is an international speaker, diversity and inclusion expert, and author who partners with her clients to make diversity a competitive advantage. Contact her at Lenora@LenoraSpeaks.com, and follow her on Twitter @LBHDiversity.


New Boeing Dreamliner ready Boeing says its Dreamliner 787-9 is out of the factory, out of testing, and ready to take passengers. It looks like the previous version, the 787-8 that has been flying passengers since 2011. But the "Dash Nine," as it's called at Boeing, is 20 feet longer than its predecessor, can fly a few hundred miles farther without additional fuel, and holds about 40 more passengers. Boeing is manufacturing more parts of the plane itself instead of buying them from suppliers. Its horizontal tail, for instance, is designed and manufactured at a Boeing facility in Salt Lake City. Orders for the Dash Nine and next year's 787-10, have accounted for three-quarters of new 787s sold since 2009.

September 2013 December 2013

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