HILTON CONCORD MAINTAINS THE HIGHEST LEVELS OF GUEST EXPERIENCE DURING IMPLEMENTATION OF INTEGRATED SUSTAINABILITY SOLUTIONS: Recent Actual Guest Survey SCORE SUMMARY Overall Experience 9 Overall Service 9 Overall Accommoda3ons 9 Recommend 9 Return to brand 9 Return to property 9 Valued Guest 10 Experienced problem: reserva3on accuracy No Experienced problem: check-‐in No Staff (service, aCtude, etc.) Comment Below You did a great job making sure that the workers knock on the door before they enter Experienced problem: room cleanliness/housekeeping No Experienced problem: hea3ng/cooling systems No Experienced problem: bath No Experienced problem: internet connec3on No Experienced problem: hotel/room maintenance No Experienced problem: noise No Experienced problem: restaurant/in-‐room dining/room service No Experienced problem: room loca3on No Experienced problem: parking No Experienced problem: room smell No Experienced problem: billing No Experienced problem: complimentary breakfast/manager's recep3on No Experienced problem: other No
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