Check How Chatbots And Voice Assistants Are Doing So Far

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Check How Chatbots And Voice Assistants Are Doing So Far Chatbots and voice assistants are the talk of technology field. They have different reasons to be a hot topic now. It is a good addition to any website to interact with the prospective customer and viewers.

Well, our blog: Rise of Chatbots- The next frontier in modern business environment, talks about what is Chabot and how it revolutionizing the business place. You can check it for a detail information.

The use of chatbots and voice assistants from a business perspective: • Chatbot Survey by Mindbrowser, 2017, revealed which industries will benefit the most from their use: E-commerce 90%, insurance about 75%, healthcare about 73%, customer service about 95%, sales, and marketing 55% and order processing 48%.

• Top 10 Strategic Predictions by Gartner, 2017, identified customer service as one of the most important use cases and by 2020 chatbots should take over 85% of customer service interactions.

• Bot.Me: A Revolutionary partnership of PwC-2017, found that in companies, digital assistants are most likely tasks, scheduling 79%, office work 82% and time tracking 78%.

• According to Chatbot Survey, 2017 by Mindbrowser – 2017, 67% of companies believe that chatbots will outperform apps within the next five years.

From the user perspective on chatbots and voice assistants • The State of Chatbot Reports by Drift, 2018 interviewed consumers for the Drift-Report named the following benefits: 24-hour service (64%), direct responses (55%), answers to simple questions (55%).

• Conversational Commerce of Capgemini Reported, users who have used voice assistants regularly or at least a few times are very satisfied with it: satisfaction with money transactions (87%), with food orders (87%), product purchases (86%), taxi orders (83%).

• Understanding the Profile of a Voice Native & Intelligent Assistant Adoption by CapTech Consulting, 2018, found that the most common activities where smart speakers are used: playing music (about 82%), shopping (about 54%), home automation (about 35%).

Compared to other communication tools • The State of Chatbot Reports by Drift, 2018, revealed only 43% of consumers said they would prefer to communicate with a human. Other 34% said they would use a bot to connect with a human employee.

• The Rise of Voice by Invoca, 2017, found that 89% would use online search if the voice assistant is not able to help them.

• Conversational Commerce by Capgemini Report, revealed consumers would prefer a voice assistant to a website or app because it is more convenient (52%); it allows them to multitask and do things without using their hands (48%); it helps them to make recurring purchases (41%).

• Bot.Me: A Revolutionary partnership of PwC-2017, found 27% of consumers were not sure if they had talked to a human or a bot during their last contact with customer service.

So, from the above statistics, we can see that chatbot development is in trend. And different businesses are trying to get the best out of it. Also, users have started enjoying good and intelligent voice assistants too.

The AI messaging bots is prepared for the meaningful and interactive conversation with humans. Your business is just a click away.

Contact us today for a free demo. #Note: The statistics mentioned here are from different sources. We have just gathered it under one roof to help you out.

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