PEER COACHING PROGRAM
PROJECT PLAN
PROJECT PLAN
COMPETITIVE ANALYSIS Product Features
Overview of brand communication
Online dating communication platforms / strategy WhyDev: Need & Frustration
RSVP
eHarmony
Frustration
Well presented home page. A snap shot of member picture and a brief testimony of success stories. Excellent list of activities for member and relationship workshops.
Well presented home page. Good content structure and intuitive UI design that makes a lengthy profile building more manageable. There are not many activities or workshops to keep the member engage. The matching process is based on several format of behavioral questions. The matching is conducted from the psychologists and relationship experts.
• The Role of WhyDav is not explained clearly in the program.
• Terms and conditions are clearly displayed • Testimony of success stories
Guiding & Supporting – Common topics – Relate articels – Advice & Feedback – Forum – Follow up – Reminder
Engaging Activity
Need
• How to get start(step by step) • Dating advice from the psychologist and the relationship experts • A list of common topic is listed and response by the experts • Welcome email that suggest to encorange the end user to proceed to the next step. • Tips on how to build a profile • Notify when received a new message
• How to get start (step by step) • Welcome email that suggest to encorange the end user to proceed to the next step. • Tips on how to build a profile • Online dating & relationship advice • Dating safe tips • Notify when received a new message • Notify when received a new question from other members • Notify email when there is a new member who are match with you. • Notify email when your matches would like to contact you.
There are many activities provided for memebers in this site. There is a separate portal of RSVP that focus purely on activity and workshops; Dating night, RSVP Travel, RSVP Priority, RSVP Private, RSVP Speed dating
There are no events or activities on this site.
Frustration
Simple matching process that based on basic information.
• People are not in the same stage of their career path. • Different time zones • No option to suggest for potential match
UI type
Elaborate matching method that based on a well thought questions. Questions are customized based on the answer. The UI is clean and easy to navigate
• Guidance on topics to be discussed in the begining of the session. • Follow up structure to check the compatibility and progress of the matching pare. • Regular updates/tools/advice • Aid source forums • Session evaluation; setting goal, measuring achievement
Need • Having more activity on AidSource page • Training in coaching (workshop on “how to be a good peer coacher”)
Matching process / Profile building
• Terms and conditions are clearly displayed • Testimony of success stories
Need • Able to suggest what sort of person you would like to be matched with • Better matching time zones • Match same stage of their career • Allow to rematch • Sharing experience between a peer coaching group
• Text form Basic information • Gender/Age/Location (local) More specific
UI type • True or false question • Multiple choice answers • Ranking • Short answer
Basic information • Life style, Education, Job, Role, industry, Distance & geography, Income & Education etc. • Gender/Age/Location (Optional Global: Canada, UK and USA) More specific • Life style, Education, Job, Role, industry, Distance & geography, Income & Education etc.
Coaching session
Frustration • Don’t be able to resolve the issue within the session • There are no structure or guideline to generate the conversation (Topic) Need • Alternate session structure if needed • Be able to extend the session time if a peer require more time to discuss. • Be able to create a system that suite both parties availability and make the coaching experience more relaxed and less pressure. • Two ways conversation (Advise & Feedback) • Relevant resource and information about how to be a peer coacher
• Require payment to access this information
• Require payment to access this information
COMPETITIVE ANALYSIS
Chatting apps (Strategy / UI)
COMPETITIVE ANALYSIS
Peer Coaching & Mentoring
INTRODUCTION
LeaderAmp
The Google Play Store:
LeaderAmp sells itself as an “AI Platform for Mobile
• returns 0 relevant mobile applications for the search
Coaching” using Artificial Intelligence, Expert Coaching
term “mentor” • returns 5 relevant mobile applications for the search
and Mobile Devices to provide unprecedented results. Using “LeaderAmp uses the latest science
term “peer coaching”, with most focusing on other
and metrology of leadership, to improve the odds of
areas of life, mainly health and wellbeing
leaders developing every quarter.”
A GOOGLE SEARCH:
Pressure Points
• returns 67,500,000 results for the search term “men-
• On starting the mobile application there seems to be
tor” and;
no way to actually create an account
• 1,830,000 for the search term “peer coaching” This analysis went bust as the application must have you Already we can see there is very little available in terms of
contact them to join “the small group of early adopters”
structured programs for people looking for mentoring or peer coaching outside of the realm of health and fitness or
PlanDo
their own professional organizations.
PlanDo on the other hand is a DIY career management platform “that equips you to achieve, grow and contribute
In this analysis I will look at three different mobile applica-
everyday” this was listed as a “peer coaching tool”
tions and the structure of RMIT’s Mentoring Program. • For individuals it’s your ticket to career progression and
MOBILE APPLICATIONS:
greater work satisfaction, for life. • For enterprise it’s creating dynamic, self directed work
• LeaderAmp - http://www.leaderamp.com/
environments. That means greater capability, productiv-
• PlanDo - https://plando.com/
ity and engagement. It’s a catalyst for better relation-
• Coach.me - https://www.coach.me/
ships and stronger leadership.
• RMIT Mentoring Program (only available to students): • https://mentoring.rmit.edu.au/
Pressure Points • On starting the mobile application there seems
From the analysis what you will see is that although there are limited apps and services on the market this is even
to be no way to actually create an account • This analysis went bust as the application must
more so limited by the need to either pay for a service or
have you contact them to join “the small group
be part of a particular organization making it difficult for
of early adopters”
people of any industry to get mentoring or peer coaching of any sort.
COMPETITIVE ANALYSIS
Peer Coaching Programs
PERSONA
Anthony Willson
AGE
28
JOB
Aid Worker
SECTION
Education
STATUS
Single
LCATION
Somalia, Africa
BACKGROUND
“I’ve enjoyed my time as an aid-worker but the conditions and isolation can be hard to deal with, it would be nice to have some one to talk to who knows what I’m going through”
FRUSTRATIONS
GOALS
• The Internet connection can be poor due to irregularly distributed connections.
• Rematch if the peer I connect with is not responsive or not quite what I am looking for.
• I only want to talk to people who are in the same area and are likely to have experienced the same things I have.
• Speak to someone about what is going on in life without the fear of judgment or being told “get over it”
• Getting matched with people who aren’t in my own timezone.
• Match with someone in a similar field as me and be able to talk about the good and bad things that happen as part of our job
After studying to be a general practitioner, focusing on sexual health I got bored of the same thing day in, day out after gradating, I never felt like I was actually helping anyone, just going through the motions.
• I’m not too sure what this peer-to-peer business is, but it sounds good. I just wish things were outlined a little clearer.
A friend of mine was going over to Africa as an aid worker and when they came back while they spoke about how difficult it was, they also said it one of the most rewarding things they had done. Not long after I found myself applying for jobs in Somalia as a doctor. That was nearly 5 years ago. Since then I have traveled all around the world helping in times of disaster, but also as a general doctor in remote areas that don’t have access to health care. I feel very content in my current path in life but as time has gone on al-
• Sometimes when we were talking we would run out of things to talk about, so it would be good to have a list of things that we can go to in case that happens. • I was never too sure about my peer partner until the first conversation, and even then we weren’t too sure about what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.
though I still rewarded by helping others, the trauma and stories I hear and see everyday has made me emotionally exhausted.
• Apart from conversation (which didn’t even happen in my case) there is no real incentive to continue with the program.
PERSONA
Claire Bennet
AGE
27
JOB
Aid Worker
SECTION
Education
STATUS
Single
LCATION
Malawi, Africa
BACKGROUND
“It would be great to feel understood and validated with someone else.”
FRUSTRATIONS
GOALS
• Connection with someone whom she can discuss career in development and offer general support
• Matching with a disengaged peer • Lack of talking points
• Resolving issues around work and life in Africa • Lack of understanding about peer coaching • Find a peer that has had experience integrating aid work with starting a familyabout what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.
After completing her postgraduate degree in Education, Claire headed to Malawi to become a volunteer teacher. Her motivations are to help others less fortunate and help them make a better life for themselves. She feels that it is the most gratifying type of work she can do with her time. Although she loves her job, she is often homesick being in a foreign country away from her large family. At 27 she is thinking about starting a family soon and how it might f it in with her career in aid
• Apart from conversation (which didn’t even happen in my case) there is no real incentive to continue with the program.
• Inability to rematch • Some of the male aid worker I have matched with just didn’t understand some of the experiences I had, had while working • I was never too sure about my peer partner until the first conversation, and even then we weren’t too sure about what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.
work.
• Apart from conversation (which didn’t even happen in my case) there is no real incentive to continue with the program.
PERSONA
John Stamp
AGE
28
JOB
Aid Worker
SECTION
Education
STATUS
Single
LCATION
Somalia, Africa
BACKGROUND John is located in Ethiopia, he has been with the organisation for many years. He has been thinking about the next move for his career
“ ... preparation for the peer coaching could encompass more ‘training’ in coaching skills especially for those who do not have this role as part of their background already.” voluntary if it was seen as a potential barrier to people getting involved. I think southing like this would benefit not only the quality of the peer coaching, but potentially the aid sector more broadly...”
FRUSTRATIONS
GOALS
• There are no structure or guideline to generate the conversation (Topic)
• Creating agenda for each session prior • On going support • Guidance on topics to be discussed • Training in coaching • Able to suggest what sort of person you would like to be matched with • Alternate session structure if needed • Be able to create a system that suite both parties availability and make the coaching experience more relaxed and less pressure
• Can not find update info about a group activity through AidSource site finding about what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other. • Apart from conversation (which didn’t even happen in my case) there is no real incentive to continue with the program.
development. He joins the Peer Coaching Program to find someone who he can discuss about problems and challenges at the workplace.
• No option to suggest for potential match
However, John often finds himself with a partner who comes from to understand his problem.
• The sessions structure is inflexible whichcreate pressure
John hopes that he can be helpful and constructive within the session,
• Don’t be able to resolve the issue within the session
different professional background and don’t have enough knowledge
but sometime he finds the guideline seem a bit resticted
USER JOURNEY
This is the series of steps which represent a scenario in which Anthony might interact with the WhyDev and the Peer Coaching program
TASK FLOW
A task flow diagram shows how users travel through the system templates while performing a specific task; a) Login/Sign up b) Matching Process c) Coaching Process
TASK FLOW
a)
TASK FLOW
b)
TASK FLOW
c)
FEATURES
Facilitate a peer coach with tools to help him/her successfully become a good sounding board.
SOLUTION: Built-in content organisor
Help a coacher to folw the converstion and keep track of the facts by paraphrasing a brief periodic recap of key points.
Summary: help a coacher to provide what has been said by the coachee. Briefly summarize what you have understood from the session.
A quick recap of previous discussion
Create action plan: help a coacher to follow the converstion and keep track of the facts by paraphrasing a brief periodic recap of key points.
Setting goals
An overview of goals and action plans
Setting action Setting deliverable
Follow up plan: To help the peer coaches to plan their future session.
Setting time for next session Setting a follow up action plan (optional) Setting topic for next session
FEATURES
Simplifly the Peer Coaching Guideline and making it more accessible.
SOLUTION: Help Tabs
Glossary/help tabs that the end-users can use as a referent point to access to information on how to be an effective peer coach while having a session.
Summary: help a coacher to provide what has been said by the coachee. Briefly summarize what you have understood from the session.
What is Active listen
Create action plan: help a coacher to follow the converstion and keep track of the facts by paraphrasing a brief periodic recap of key points.
Setting goals
Effective peer coach
Setting action Setting deliverable
Follow up plan: To help the peer coaches to plan their future session.
Setting time for next session Setting a follow up action plan (optional) Setting topic for next session
SITEMAP
SITEMAP