Spicerhaart Corp Sales brochure

YOUR CAREER WITH CORPORATE SALES

Most people know us through our high street estate agency brands – Darlows, haart, Haybrook, Felicity J Lord and Chewton Rose, who between them have over 190 branches.

Welcome Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and residential letting branch network with a rapidly growing financial services and legal business.

We work together with thousands of customers every year, using multi award-winning marketing and leading smart technology to help buy, sell, let or rent property. We generate revenue in excess of £100 million. None of this would be possible without the drive, dedication and determination of the 1,500 plus people that we employ.

Spicerhaart Corporate Sales offer clients a complete, bespoke asset management solution. Our team of experts help our clients through even the most challenging projects to ensure their property sale, repossession, relocation or part-exchange goes smoothly.

Since 2003 Spicerhaart Corporate Sales have built an enviable reputation for consistently meeting and often exceeding our clients’ expectations. We have evolved our business from a standard asset management process to one that offers a ‘toolbox’ of services and processes.

We work with each client to adapt to meet their specific requirements.

The success we have brought to our clients has been achieved by combining high levels of investment in our staff and infrastructure with a commitment to embrace new technology and innovative processes in a sustainable way.

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Mark Pilling

Managing Director

Our aim is always to be the ‘employer of choice’ within our industry and to attract the very best people. We understand that we can only do this by offering the best training, development, support and opportunity.

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Our core beliefs

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• Family

We work together as a family for the benefit of the whole.

We communicate freely, are open, honest and passionate about what we do.

• Customer Obsession

We are obsessed with delivering an industry leading service both internally and externally.

• Independence through Profitability

We value our independence which is maintained by generating profits sufficient to invest in our business and reward our stakeholders.

• High Performance Culture

Together we aspire to the highest professional standards in our industry. We will develop our people to fulfil their potential, have a winning mindset and achieve our standards of behaviour and performance. Profitable market share is our mantra.

• Reputation

Our reputation is built on our high standards of honesty, integrity and professionalism, which we seek to apply in everything we do.

• Continuous Improvement

We strive to continuously improve and have a thirst for enterprise and innovation.

• Respect

We treat everyone as an individual; we care about each other, our partners and our communities.

Driving business Everyone at Spicerhaart is encouraged to perform to the highest professional standards and exceed our clients’ expectations by delivering a first class service.

These professional credentials are demonstrated by our ISO quality insurance standard.

Working in Corporate Sales is hard work; you will need to be determined and resilient.

In short it’s a challenge; however, it is also highly rewarding, enjoyable and a lot of fun. We help people and that provides great job satisfaction.

A typical day •

The day starts with reviewing the workload of the team and allocating new properties

•

Throughout the day the team liaise with estate agents, surveyors, solicitors and contractors to manage repossessions on behalf of our clients: leading banks and building societies

•

Our goal is to always achieve the maximum sale prices in the shortest time possible

•

Communication with our clients takes place daily with proactive updates and recommendations.

We continually strive to build and maintain effective relationships with all our clients allowing us to work as ‘one’ team

•

Results and targets are regularly reviewed throughout the day to

We are proactive and there is nothing more satisfying than liaising with clients and exceeding their expectations.

motivate the team •

Team meetings are regularly held to discuss results, KPIs, training needs and best practices

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Our Family

Residential Sales

Residential Lettings

Land and New Homes Financial Services Legal Services

Property Surveying Services Corporate Sales

As a part of Spicerhaart we are always looking to support other areas of our business in their growth, development and business success.

Together we are a family and together we will be better, stronger and more successful.

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Recognition and reward

We reward great performance and celebrate success.

This is achieved by regularly reporting results and publishing league tables so that you can compare your performance to that of your peers. We create a competitive environment that promotes a culture of excellence and drives people to greater success. Some of the ways we recognise achievements are: • Regular incentive competitions • Regular team awards evenings • Annual company conference

Annual Company Conference 2012

Annual Company Conference 2013

Annual Company Conference 2014

Miami Incentive Winners 2013

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Your career path

Your career is important to us and we always aim to promote from within. We aim to attract and recruit the highest calibre individuals who receive an industryleading training and development programme. In this environment, our people are able to realise their potential and achieve success.

Your attitude is the vital ingredient

We have Administrators, Lead & Senior roles within each department and further promotional opportunities to reach Supervisor level.

Property Consultants can develop their skills to reach Team Leader level and

At Spicerhaart your attitude will determine how successful you can be. Our top performers understand that success is a choice and they choose to be successful time and time again. We are looking for

ultimately Operations Manager level.

people who are:

Many members of our senior management

• Positive and proactive with a ‘can do’

team started in entry level positions.

attitude • Great communicators who enjoy working with people • Resourceful and able to work on their own initiative • Organised, disciplined, hard working and resilient • Focused on providing exceptional customer service and maintaining the highest professional standards at all times

Do you have the drive, determination and desire to succeed in a career with us?

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Training and development

Training begins on your very first day.

You will meet your team and attend a comprehensive induction programme which is designed to introduce you to all of the Spicerhaart brands and give you the knowledge you need to succeed in your role.

Following your induction you will become integrated into your individual team for more extensive role training with your Team Leader/Supervisor.

Training and development programme Soon after joining you will receive a Training & Development Programme (TDP); a document designed to guide you through all the development steps of your career and maintain a record of your progression.

Your training and development will be a combination of classroom based learning with our Training and Development team, self-learning and in-role learning with your manager and colleagues. Your TDP is a comprehensive plan that will lay the foundations for a successful career.

Your development will never cease Training and development is ongoing as you progress through our structured career path.

Senior Administrators/Property Consultants are invited to join our Management Preparation Programme. This gives you the tools you need to succeed in team management. As a Team Leader/Supervisor you will then be eligible for the Management Development Programme. Successful Team Leaders/Supervisors will be invited to attend our Senior Management Development Programme.

Helping you to succeed

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Property Consultants and Team Leaders We have various departments for our

Property Consultants and Team Leaders from Residential Property, Commercial Premises, AVS cases and Lettings.

Our specialist teams are dedicated to providing the very best service to our customers and delivering exceptional quality. Our goal is to achieve the maximum sale price in the shortest time frame whilst we establish and maintain excellent client relations. We do this by continually investing in our people, in technology and in providing the flexible service our clients demand.

Compliance

Compliance is a crucial part of Corporate Sales and is as important to our success as delivering client orientated solutions. As the banking world has evolved we have had to change our business to meet the challenges that our lender clients face. We have been able to do this by ensuring that we control all aspects of our business and audit key business functions to ensure that they are performing to the required standard. Every decision that our staff take can impact our client and the borrower; managing these risks is integral to our success.

Our compliance team focus on internal risks, management of contractors and also estate agents to ensure that we continue to offer our clients a market leading service.

Client Account Managers

Client Account managers are responsible for handling client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client. These managers liaise frequently with the clientele to assure them

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of their importance and this helps to build the customers respect and trust in that business. A customer account manager must know how their client’s money is spent and what service they are receiving.

They send documents, monthly information and regular updates to our customers. As a manager they may have a number of client accounts, which they must manage effectively and prioritise the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of the project the manager has the responsibility to inform the customer. The Client Account Manager is the liaison between the client and the company and responsible for overseeing all aspects of the account at all times.

Accounts

The accounts team within Corporate Sales is a fast moving time specific area.

The team ensure all client mandates are adhered to; there is no room for error as this can affect the company financially.

In addition they must constantly learn new mandates and legislation to ensure Corporate Sales are leaders in the field.

Accounts are close knit and rely on each other when our clients request specific information within a designated timescale. It is imperative that we have good strong communication with both our clients and team, as being confident and knowledgeable when dealing with each other is key to our success.

Training and Development

Spicerhaart invest heavily in the ongoing training and development of our staff coordinated by our Training & Development Manager based within our Blackpool office.

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Life with Spicerhaart

“I joined Corporate Sales in March 2008 as Head Receptionist. I progressed to Business Support Supervisor the following year and I now manage a team of nine people. My role covers reception, administration and the initiator team.

Although we are a hard working team, we are also a close knit family and our day consists of setting up all new instructions on the system, handling the post, liaising with all visitors, transferring of calls received and general support to the operations teams.

Every day is a new challenge and we relish the opportunity to rise to the occasion.”

Ann Hall Business Support Supervisor

“Since joining Spicerhaart Corporate Sales in 2009 we have been through many changes. Coming from a banking background I had an excellent understanding of Asset Management and I have built on this whilst working with the company.

As the company has evolved we have faced many challenges and I have been impressed by how hard all of the staff work and how committed they are to the company and also meeting and exceeding the targets and goals set of us.

Spicerhaart offers a platform for individuals to develop and grow whilst also rewarding performance in many different ways which creates a positive work environment.

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relationships

that

we

hold

within

Corporate Sales. This means I am at the forefront of dealing with the clients and driving their performance in conjunction with the operational team. Keeping up to date with client demands and also requirements can be difficult but as we have a robust and flexible business model we are able to do this and remain at the forefront of our market. None of this would be possible without the staff that we employ who constantly work

hard

expectations

to

exceed

and

our

achieve

client’s excellent

results. This success comes from both our knowledge and also commitment to be seen as the number 1 asset manager.

Spicerhaart are not only committed to our staff but also to investing in the local communities, this is clearly shown by our charity ‘Magic Moments’ which has

In my role I’m responsible for the

impacted so many people’s lives since it

management of some of the client

was set up.”

David Miller Client Account Manager

“I joined Spicerhaart as an Accounts Clerk in January 2005 having worked in a similar role for a couple of years prior. Within two years I was promoted to the position of Accounts Supervisor, and manage a team of five.

Corporate

Sales

was

relatively

new

to Spicerhaart, and this gave me the

opportunity to adapt working practices and implement new procedures to ensure the client’s expectations are met, whilst working closely with head office accounts at Colchester to ensure the business requirements are adhered to.

Part of my job is to keep the team motivated at all times to ensure that a continuous high level of service is provided;

Kathryn Legg Accounts Supervisor

this also includes training and development of new procedures and business.”

“I joined Spicerhaart Corporate Sales in October 2006 having worked in Asset Management 7 years previously for a short time. I progressed to Team Leader the following year and have never looked back.

Auctions and have been fortunate to work across most of our clients at one time or another.

I am currently heading up a specialist team dealing with repossessions in Ireland, this is a challenge in itself because it’s unchartered territory. Every day provides us with new obstacles to overcome, as

Leanne Hall Team Leader, Specialist Team

“I joined Spicerhaart Corporate Sales in 2007 as a Possessions Consultant having previous experience working for an Asset Manager.

I progressed into running the Auction Team and then onto my current role as a Team Leader in the Commercial Department.

During my time here I have been involved

we strive to exceed client expectations

in various projects and the development

whilst at the same time developing our

of staff and processes. I have worked

processes, skills and knowledge. No two

on Possessions, Marketing, Sales and

days are ever the same at Spicerhaart!”

My team of ten works as the sole asset manager to a large commercial lender; we are responsible for managing properties when they are taken into possession and dealing with sales and rental management.

Each day is different and challenging as we organise valuations, works and marketing on a wide range of commercial titles.

My role is to ensure the client’s

expectations are met to a high standard, staff

development

and

maintaining

effective working relationships with our

Clare Perry Team Manager, Commercial Properties

third party suppliers.”

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Community We believe that our business has a responsibility to invest in the local community.

We undertake a variety of activities from supporting local school events and charitable fetes to sponsoring local youth and professional football teams.

It’s part of our ethos to give something back to the communities in which we live and work.

Disneyland Paris, 2012

Disneyland Paris, 2013

All employees actively support Magic Moments Children’s Charity. It was founded in 1998 and is dedicated to helping families with children who are suffering life limiting illnesses. The charity has raised more than £1,000,000 to support children’s hospices across the UK and enables Magic Moments to make dreams come true for youngsters and

Dragon Boat Race, 2013

their families.

Over the years the charity has taken hundreds of seriously ill children and their families to Lapland to see Santa and to Disneyland Paris. In addition to individual fundraising, we hold various events every year including quizzes, Dragon Boat racing, charity balls and more.

Local Fundraising

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Final word

Notes

We believe that the recruitment process is very much a two way street. We want to ensure that you are presented with the very best opportunity to learn about our company, the people and the culture so that you can make an informed decision.

We have created some space here for you to make a note of any questions you would like to ask at your interview.

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