ISSUE 20 | PRICELESS
Homes & gardens
elderly
MOTORING REVIEW
competition
FOR BURY ST EDMUNDS
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Issue 20 2014
WELCOME
Tel: 01953 456789
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www.DispatchMagazine.co.uk www.FineCity.co.uk
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Editor: Jonathan Horswell
Issue 20 April 2014
Advertising: sales@DispatchMagazine.co.uk
Deadline for all submissions for the next issue is:
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Design: design@DispatchMagazine.co.uk Dispatch Magazine: 01953 456789 Queens House, Queens Square, Attleborough, Norfolk. NR17 2AE.
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April 13th 2014
No part of this magazine may be reproduced or used in any form or by any means, either wholly or in part, without the prior written permission of the Publisher. The views expressed by contributors are not necessarily those of the Publisher. Every effort is taken to ensure that the contents of this magazine are accurate, but the Publisher can not assume any responsibility for errors or omissions. Whilst reasonable care is taken when accepting advertisements the Publisher will not accept any resulting unsatisfactory transactions. They will, however, immediately investigate any written complaints. The Publishers reserve the right to amend such submissions and cannot accept responsibility for any loss.
Issue 20 2014
Bury st edmunds
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Dispatch Has a Sister Upstairs At The Market FineCity Magazine re-launches in Norwich.
Launching on Sunday April 27th at Lavenham Farmers’ Market.
I am delighted to confirm Spider Media Solutions, who are the publishers of Dispatch Magazine, have successfully obtained the Norwich based magazine ‘FineCity’.
Upstairs at the Market is all about bringing together local produce, the enthusiasm of customers to learn and the ability of many producers, to teach.
FineCity Magazine has been published in Norwich for the past few years, before its previous owner wound the title down last year. Spider Media Solutions has now taken over the title and will relaunch FineCity as a Community Lifestyle Magazine with effect from the May 2014 edition. FineCity will remain an A4, full colour, gloss lifestyle magazine, but will adopt a community feel based along the same lines as Dispatch Magazine which we have been publishing for the past 14 years. Dispatch Magazine’s ethos has always been to promote local events, clubs, organisations, charities and businesses. This will remain our sole focus with FineCity who already have a fantastic reputation in Norwich.
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FineCity will initially have a 10,000 print run, and will be available via collection points at: Theatre Royal, The Forum & Library, Waitrose at Eaton, John Lewis, CinemaCity, The Maddermarket, Norwich Airport and Castle Mall. We will also have Door to Door delivery in the Cringleford and Eaton area of Norwich which will increase by about 3,000 each month as we expand the area of delivery around the city. This is great news for existing Dispatch Magazine customers and rural businesses who wish to be promoted in our Fine City as we can now include you in this new publication as well as our family of Dispatch Magazines. For more informaton on FineCity please contact us at: Tel: 01953 456789 Web: www.FineCity.co.uk Email: Office@FineCity.co.uk Twitter: @FineCityMag Facebook: Facebook.com/FineCityMag
Upstairs will be holding workshops and demonstrations that are small in number, informal in delivery, high in content, rich in quality and packed full of unique originality and it will all be happening Upstairs while the Farmers’ Market is in full swing, downstairs, in Lavenham Village Hall. On Sunday April 27th the very talented Mena Boughey, a local Indian cook with over 30 years home cooking experience, will whisk you to the gateway of the Indian sub-continent with her delicious home cooked Punjabi cuisine. Mena will talk you through the very best fresh ingredients to use, show you how to create the perfect blend of exotic spices and delight your senses with the aromas and colours of Indian cooking, then, to satisfy those taste buds, Mena will ‘knock up a curry.’
Tickets for The Spice Workshop are £15 and include at least one hour’s demonstration, sample dishes and a Suffolk Market Events Goodie Bag complete with recipe ideas, a sample spice mix and freshly made Mint Chutney. The Spice Workshop will start at 11am and will run for one hour - please note that the Farmers’ Market will be taking place at the same time, downstairs in the main hall. Tickets are available in advance from Suffolk Market Events or via EventBrite. These events have limited spaces due to the size of the room so please book in advance to avoid disappointment. Call Suffolk Market Events on 07704 627973 Or Email justine@suffolkmarketevents.co.uk Please note that unfortunately there is no disabled access to this event which is held upstairs.
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bury st edmunds
East Anglia’s Children’s Hospices (EACH) Supporting families and caring for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk. We’re delighted to be working with Dispatch Magazine and hope to inspire readers to support our cause. Our care teams help children and their families with the emotional and physical challenges they face, helping them to make the most of life. Care and support is tailored for the needs of all family members and delivered where the families wish – in their own home, at hospital, in the community or at one of three hospices In Ipswich (The Treehouse), Milton and Quidenham. A wide range of services are delivered including short-break care, emotional and psychological support, symptom management, care at end of life, bereavement support and many activities and therapies.
We rely on voluntary donations for the majority of our income and need to raise almost £6 million to deliver our services this year. This amounts to £16,000 a day, every day of the year. We’re honoured and extremely proud to have HRH The Duchess of Cambridge as our Royal Patron as well as a number of great EACH Ambassadors. Ed Sheeran and Delia Smith are amongst others who support our cause and help raise vital awareness and funds. Our largest annual fundraising event, Ride for Life, returns to Thetford Forest on Sunday 11th May and we’re encouraging Dispatch readers to get involved.
We have a new five mile off road cycle route to appeal to cyclists of all ages and abilities. Bikes, kindly donated by Green Ventures Bikes in Thetford, will be up for grabs for the adult and child participants who raise and send in the most sponsorship by Thursday 31st July. Mark Loades, EACH Norfolk Partnerships Manager, said: “Ride for Life is a fantastic fun event for the whole family and raises vital funds to ensure we continue to care for and support life-threatened children, young people and their families.” “The new five mile route will suit cyclists who haven’t been in the saddle for a while or who haven’t cycled before at all. Whether you want to try something new or take the opportunity to get fit – Ride for Life has something to offer everyone.” The following routes on offer are: off-road cycle: 5m, 10m and 25m
on-road cycle: 19m and 35m and walks: 3m and 10m. The closing date for postal and online entries is Monday 28th April 2014. To enter online and find out more visit www.each.org.uk/events/ride_for_life or contact the Norfolk Fundraising team on: (01953) 666767 or norfolk@each.org.uk Exciting plans for Norfolk! We’re planning to build a new children’s hospice in Norfolk to improve the way care and support is provided. We’ve identified a plot in Framingham Earl and are submitting a planning application – we hope to know the outcome in the spring. To find out more visit: www.each.org.uk/norfolkhospice EACH registered charity number – 1069284 EACH registered Office – EACH, Church Lane, Milton, Cambridge, CB24 6AB
Issue 20 2014
COMPETITION
www.DispatchMagazine.co.uk
Dispatch Facebook Competition We’re giving local businesses the chance to have a free featured quarter page advert in return for a simple ‘like’ on Facebook The importance of Facebook
In mid December we launched a campaign on Facebook to spread the word about Dispatch Magazine. We invited people to ‘like’ our page in return for an entry into a competion to win a free quarter page sized advert in all of our magazines at every milestone. We are pleased to announce that our Second winner is Kevin Jarvis of Cleaning Doctor - your local carpet, curtain and upholstery cleaning and restoration specialist in the Norwich Area. We will announce the next winner once our page reaches the next milestone, their advert will then feature in the current magazine at that time. To enter your business/club/facilities/ect. into this competition please visit our facebook page and click ‘like’ at the top Facebook.com/DispatchMagazine
Facebook is here to stay and if you have a small business you cannot ignore it. For the present generation, who spend a lot more time on the internet than on the TV, brands need to change their approach. Research shows that mobile data users are spending about 75% of their browsing time on facebook. Websites now allow you to sign in using their Facebook connect option, just further adding to the level of involvement Facebook has with so many people now. It is not going away, so if you want to be taken as a serious business, you need to get serious with facebook. People can find your site online and they can also find your facebook page. More and more people are going to facebook as a sort of “check” to see how legit your business is.
Competion Winner
New Team Member Required
Full Time Sales Person £14,000 pa + Commision Contacting new & existing customers selling advertising space in the Dispatch series of community publications
F or further details or to apply visit:
www.quality-people.co.uk
& w w w. F i n e C i t y.c o.u k w w w. D i s p a t c h M a g a z i n e .c o.u k
Issue 20 2014
Homes & gardens
www.DispatchMagazine.co.uk
Reduce Your Utility Bills With A Cashback Card It’s Free to have and can save you 25% OFF your monthly utility bill. Get this FREE card AND reduce your Utility Bills by a further 25% by just using the Utility Warehouse Discount Club Cashback Card, when you go shopping for every day items in many high street shops. You can also save a massive 4p per litre off fuel when you fill up at Sainsbury’s. Here are some key facts about some of the main uses and benefits of our exclusive CashBack card: • Earning CashBack: We now have 42 CashBack card partners with thousands of stores around the UK, including many leading retailers such as Sainsbury’s, M&S, Boots, Argos, and Debenhams, and many many more. • Budgeting: The CashBack card is NOT a credit card – it’s like a debit card that you load your money onto before you use it. As you can only spend money once you’ve loaded it onto your card, you can’t accidentally
Issue 20 2014
get into debt. It makes it easier for families to keep within their monthly household budget, while earning valuable CashBack off their next utility bill from us. • Topping Up: There are lots of ways to top up a CashBack card. You can arrange an automatic top up for a fixed amount each month. You can request an auto top up, which will add a fixed amount you’ve chosen onto your card every time the balance falls below a level you have selected. Or you can top up manually, by simply calling our automated telephone service or logging into the online Clubhouse. • Partner Cards: Partner cards allow two people (for example, a husband and wife) to each have separate cards on the same CashBack card account. It works in exactly the same way as a joint bank account, where each partner has their own cheque book or debit card, but there is only one pot of money for them to share.
• Sibling Cards: It’s midnight and your teenage daughter has been out with friends and doesn’t have the money to get home. Or she’s stuck somewhere overseas and needs some money urgently. Our sibling cards are the answer! They allow you to send money to her instantly and securely, by simply logging into the Clubhouse, and topping up her card using your own debit card. The money will be available immediately for her to use (even if she is overseas at the time). They each have their own separate balance, but you can still fund them from your own bank account or debit card; and any CashBack they earn comes off your bill!
• Emergency Cash: You can even use your CashBack card to withdraw cash in an emergency from any LINK cash machine. But it’s not something we’d recommend doing too often, as you won’t be earning CashBack and there’s a £1 charge for each withdrawal. So… If you want to take advantage of the many benefits the Cashback card has to offer AND reduce your utility bills by a further 25% every month, simply call the local Utility Warehouse authorised distributer; Jonathan Horswell on - 07802 690589 or email - save@Utility-Bills.co.uk and he will pop in to fully explain how the Cashback Card works.
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HOMES & GARDENS
Indulge Your Passion For All Things Gardening Suffolk Plant Heritage’s Spring Plant Fair At Helmingham Hall, Sunday May 25th, 10.00am – 4.00pm The annual Spring Plant Fair, organised by Suffolk Plant Heritage in partnership with Helmingham Hall will be held in the beautiful grounds of Helmingham Hall on May 25th 2014 Great Plants to Buy A wide range of unusual and popular plants will be available from over 50 nurseries, local National Plant Collections and the Suffolk Plant Heritage propagation group, which will be selling rare plants, some not offered for sale elsewhere.
Pollinators’ project; ‘Growing Meadow Flowers in your Garden’; ‘Brilliant Dahlias and ‘Vegetables to Sow in Midsummer’. Our Plant Doctors will be available to offer advice on any gardening topic, to identify your mystery plants and plant problems.
Entry to the Plant Fair and Helmingham Hall Gardens is £6.00 per adult. Children are free.
Location: Helmingham Hall is 9 miles NE of Ipswich on the B1077. Post Code IP14 6EF
Garden and Home Ornament Visitors can also browse among a wide range of exhibitors offering everything from hand tools to soap and garden furniture to sun hats.
A Free Plant for 800 Visitors A plant of Liatris aspera, the ‘rough gayfeather’, will be given to the first 800 visitors to claim them. With attractive spikes of feathery purple flowers, it was used in the beautiful naturalistic plantings at the Olympic Park in 2012.
Eat, Drink and be Merry The Plant Fair gives the whole family a full day out, live music, a dance tent, home made teas and lunches as well as a range of food stalls. Visitors can enjoy the Grade 1 listed gardens of Helmingham Hall, with walled kitchen garden, herbaceous borders, roses and ancient deer park.
Lots to Learn The Garden Marquee will host Gardening Workshops, including the RHS introducing their ‘Perfect
Tours of the gardens with Lady Tollemache, tickets £15 each, are bookable from the Helmingham Estate Office tel no 01473 890799
Issue 20 2014
New Members of the gang
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ELDERLY 11
Better Interest Rates Top Banking Wish List For People In Their Eighties And Above. The top banking issue for people in their eighties and over is current low interest rates according to an Age UK survey, hotly followed by access to bank branches.The survey found that 37 percent - more than one in three - of people aged 80 and older want better rates on their savings accounts. The findings, just days after the fifth anniversary of the Bank of England’s decision to cut interest rates (or base rate of inflation) to 0.5 percent, underline the importance for this age group of making the most of their savings. At a time of rising energy and fuel bills, savings may be the only source of income beyond the state pension for many in their eighties and above. The Age UK survey also highlights the continued importance of the branch network to older people. 79 percent of those aged 80 and over still have their main account with the branch of a high street bank or building society, with only five per cent using an online account.
The survey comes on the eve of the Charity’s summit on financial resilience among those aged 80 and over. Financial resilience enables people to withstand challenges that may crop up in later life. Despite being the fastest growing sector of the population, those aged 80 and over are often overlooked in terms of financial services. Age UK’s survey reveals that only 20 percent of those aged 80 and over feel they get a personal service from their bank or building society. The summit is part of the Charity’s Financial Services Commission and was inspired by Lord Filkin’s report last year which warned that Government and society are “woefully unprepared for the UK’s ageing population.” The Commission brings together Government and leading industry figures and is consulting with older people on ways to build up financial resilience and prepare for later life.
The first summit in December 2013 focused on how to help those approaching retirement build up adequate savings. The second in February looked at those who have recently retired. The third and final summit takes place in London on March 18th. Age UK Group Chief Executive Tom Wright said, “There are 1.4 million people in the UK aged 85 and over and the number is expected to double in the next twenty years. Yet the financial services sector is not geared up to recognise the importance of this group of people who currently account for £121 billion of spending a year. It’s time to change that and ensure that like the rest of the population, the financial services industry treats our older people as the valuable customers that they are.”
and Co-Chair of the Financial Services Commission said, “Responding to this challenge will call for some innovative solutions from the sector, including a fundamental rethink in terms of categorising and offering products and services to suit this changing market. Whereas now the sector views its offerings in terms of specific classes of products: current accounts, mortgages, savings, investments, and equity release; customers at this stage in life experience them in much less clearly defined ways. Developing this new approach is going to need a cross-cutting discussion, and so this group representing different parts of the sector is a good place to start.” The commission will launch its findings on 25th June.
Dr Alexander Scott, Chief Executive of the Chartered Insurance Institute
South Norfolk Mobility Centre With Spring in the air and Easter on the way, don’t be stuck indoors! Come and see our exciting range of scooters. We stock small scooters which come apart easily to be transported in the car boot - ideal for those days out or trips to the local shops.
See more at www.southnorfolkmobilitycentre. co.uk
Our second hand small scooters start from £350.00. The large road going scooters are stylish and affordable - ideal for those who want to get out, but where there are no pavements. We give thorough and careful tuition, so that you feel safe and confident.
Issue 20 2014
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MOTORING REVIEW 13
By Tim Barnes-Clay, Motoring Journalist | Follow Tim on twitter @carwriteups | www.carwriteups.co.uk
New Subaru Outback The new Subaru Outback is a joy to drive. It has a more premium feel than its predecessor, with soft padding now covering up the slabs of plastic that once festooned the cabin. The car is styled in a masculine way too. Previously it looked a little insipid but now there’s a definite authority about its stance. This is accentuated by Subaru’s signature bonnet scoop, which gives the impression of a car with power under the hood. Also, emphasising the Outback’s sense of toughness and its ability to tackle all roads and conditions, the latest model features body-coloured cladding in place of the previous iteration’s black plastic. The ride is typically Subaru – Velcro-like grip and a slightly cushioned feel thanks to the comfortable seats. In fact, as part of its 2014 upgrade, the car’s handling characteristics have been enhanced with revised suspension components and the latest incarnation of Subaru’s Vehicle Dynamics Control (VDC). This technology, along with alterations to the front and rear suspension, gives a stable on-road feel. In addition, the Outback fills you with confidence in the wet or the snow – or indeed on anything without a pasting of tar. Subaru’s legendry all-wheel-drive credentials just work – no fuss – no fiddly buttons – the technology simply kicks in whenever you get to slippery terrain. The most significant change for the Outback is the introduction of a new
powertrain pairing. A world first, Subaru engineers have combined the popular 2.0-litre Boxer diesel engine with a Lineartronic CVT (continuously variable transmission) automatic gearbox. The result is mixed; the power is there alright, but it’s released in a way that doesn’t really blow you away.
car with more gadgetry to keep it from straying off the road than the average new motor.
The engine steadily cranks up the clout until you’re over the maximum speed limit without even realising it. That’s kind of disappointing, because if I’m going to get a speeding ticket I want to know it was worth it.
The upgraded cabin of the current Outback features clearer and more modern instrumentation. It includes the addition of a liquid crystal instrument cluster display and new materials for a number of dashboard elements. Black metallic panels bring about a more modern and quality appearance and feel, while a power-sliding glass sunroof and UV protected front, side and rear glass also feature.
With the new engine and gearbox combination the fresh Subaru Outback can return an average fuel consumption of up to 44.8 mpg whilst emitting 166g/ km CO2. The figures aren’t astounding, but they’re not bad - especially for a
The car I drove, the Subaru Outback 2.0D Lineartronic SX, has flagship levels of standard equipment inside and out. For the exterior there are new 17-inch gunmetal alloy wheels, along with bodycoloured power folding door mirrors (with
integrated LED indicator repeaters), and matching colour-coded door handles. Silver roof rails and a roof spoiler are other external accents. What’s more, selflevelling automatic headlamps and rain sensing wipers add extra convenience.
Phew! That’s a lot of car then – and so, when you think about it, £31,495 isn’t really that outrageous a price. Especially when compared with German models of the same ilk. PROS ‘N’ CONS • • • • •
Good-looking √ Ride √ Grip √ MPG could be better X Co2 emissions still need improvement X
FAST FACTS • • • • • • • •
Max speed: 121 mph 0-62 mph: 9.7 secs Combined mpg: 44.8 1998cc 4 cylinder 16 valve Boxer Diesel Max. power (bhp): 148 at 3600 rpm Max. torque (lb/ft): 258 at 1800 rpm CO2: 166 g/km Price: £31,495
Issue 20 2014
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DISPATCH BUSINESS DIRECTORY 15
Cloudy2Clear Windows - Service With A Smile It’s been a crazy few months for Cloudy2Clear windows. The company which specialises in repairing windows which are steamed up, broken or damaged by replacing the panes – not the frames has grown rapidly as homeowners take advantage of their services.
requires and leave their house as clean as a whistle. I often get comments back from customers on how they really didn’t expect that sort of service which, in a way, is very sad for the service industry as a whole.
Managing director Tim Law feels that it’s all about service. ‘Our product is simple. If your double glazing is misted up we can replace the glass at a fraction of the cost of a new window, in any type of frame, and with a new 5 year guarantee.
Cloudy2Clear service the Bury St Edmunds and Cambridge areas and Tim is finding that his approach is a major factor in his success. ‘The truth is that it’s not just the personal satisfaction that I get from doing a good job but also it makes good business sense.
But it’s not just about saving people money, although that obviously helps. Many trades’ people have struggled since last year and I honestly feel that during the good times a minority perhaps didn’t focus on customer care as much as they should have done. We make sure we turn up when we say we will, do the job the customer
I get a huge amount of business from friends and family of people I’ve done work for, which just goes to show how much a little bit of effort is appreciated. So, if your windows are steamed up, broken or damaged give Tim a call for free quotation on 0800 61 21 118 and he’ll be happy to help!
Professional and affordable website design to promote your business We understand that every business has different requirements and budgets and will look after you personally from start to finish. Special discounts available for new businesses.
Contact us today! info@websitedesign4suffolk.co.uk www.websitedesign4suffolk.co.uk Covering Suffolk & South Norfolk
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Issue 20 2014