Mobile Connect™
data sheet
Mobility Enterprise Application Platform mobile connect
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Mobile Connect™ is Spirit’s enterprise-class mobile software platform. It is highly scalable and enables businesses to deploy a wide range of mobile applications – quickly and easily. It will help you to streamline your processes and optimise the efficiency of your mobile workers. Mobile Connect™ has extensive capabilities. It is designed to keep you in touch with your workers in the field. It also enables them to access the data they need to manage their work effectively, including notification of any changes or new tasks. This enables you to save both time and money whilst boosting productivity. Other benefits include shorter billing cycles; reduced administration and less paperwork; first time problem resolution; back-end traceability; full reporting capabilities in real time; enhanced service levels; and seamless integration with the back office.
Wide-ranging capabilities Mobile Connect™ can be used for a diverse variety of field service applications, from route management, task scheduling and management and service order assignment through to issuing invoice, warranty repair and customer signature capture. For example, Mobile Connect™ can be used for tracking the positions of delivery vehicles; carrying out analyses of customer assets; or receiving feedback from workers in the field. Other applications include: GPS mapping and positioning Field inspection and analysis ■ Stock control ■ Estate management ■ Environmental protection ■ Pest control ■ Street cleaning and maintenance surveys ■ Waste management ■ Fire, safety and security inspection ■ Patient tracking in hospitals ■ ■
■ Truancy
monitoring and warehouse management ■ Parcel collection ■ Vehicle inspection and maintenance ■ Traffic alerts ■ Shop floor data capture ■ Inspecting and monitoring conditions in the field ■ Meter reading, exchange and replacement ■ Health and safety and duty of care ■ Inventory
These are just a few of the many uses of this highly versatile solution. Please contact us to find out more about how it could meet your specific needs.
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More and more businesses are realising the benefits of mobile working. It can increase productivity, lower costs and enable better decision-making across the board. This is accomplished by providing key business information to employees, whenever and wherever they need it the most.
Multiple mobility technologies, one single platform Future-proof solutions that protect your investment With Mobile Connect™, the mobile application you deploy today will work even when everything changes tomorrow. You can upgrade your devices, migrate to different enterprise systems, use different networks and change your business processes. Your Mobile Connect™ application will adapt with you, saving you time and money over the solution’s lifecycle. Technology independence Mobile applications are no longer limited by the technology available. Mobile Connect™ allows you to concentrate on your business issues instead. What information do your users need in the field? What data do you need to collect to get the most out of your enterprise systems? What tools do you want to use? Mobile Connect™ has built-in capabilities that support the latest data capture and communication technologies. Increased user productivity Mobile Connect™ solutions increase your workers’ productivity. Creating paperless solutions with streamlined processes improves the speed and accuracy of the information exchanged with field-based users. This reduces the amount of non-essential activities such as unnecessary travel, idling, hunting for information and end-of-day paperwork sessions.
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More data capture options Using mobile technology helps you to capture the data you need for planning, analysis and reporting. Mobile Connect’s unique design means that integrating data capture into your mobile applications is both easy and scalable. Mobile Connect™ solutions give you near real-time visibility of your supply chain, field service operations, sales and CRM systems. System integration Mobile Connect™ easily integrates with many home-grown and commercial software packages, due to the flexible connection methods supported. It enables you to extend additional functionality to your mobile employees. Enhancing communication between the field and back office Mobile Connect™ provides your company with flexibility and versatility, whether you have a large, enterprise-wide software platform or a small, home grown, database-driven application. Mobile Connect’s advanced integration capabilities and multiple network support help you to extend your software seamlessly to your mobile employees. Is your data safe? Enhance your mobile data protection Data is an extremely valuable corporate asset and its integrity is paramount to any organisation. Businesses must be able to secure their mobile deployment to ensure that any data saved on and transmitted to and from a mobile computer is fully protected. Mobile Connect™ provides integrated encryption, secure access to the device and SSL secure transfer of data over the air. However, there is no ‘one-size-fits-all’ solution for the security needs of different organisations. Solutions need to balance the ease of use of a device with the need for security of confidential data. Mobile Connect™ offers a range of security features that are all configurable, to allow complete flexibility of your security strategy. Devices and peripherals There is a huge diversity of mobile devices, with very little standardisation. Trying to deploy a solution that will suit all of your users can be very difficult. Mobile Connect™ takes the risk out of your mobile projects by supporting the hardware you need, both today and tomorrow. Lifecycle management The keys to a successful mobile solution deployment are the people and the operational processes. Mobile Connect™ Complete provides full solution lifecycle management. This ranges from implementation (including solution design and customisation, installation, testing and training) through to managed support. This ensures that you gain the maximum benefits from the system and the optimum return on investment. Choosing wisely: getting solutions that will deliver a real return on investment. Selecting a common mobile platform for your mobile solutions will produce lower application, implementation and support costs and will result in shorter deployment cycles. This means that you can take advantage of the benefits of mobile working more rapidly, without compromising quality.
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A simple architecture that works
Mobile Connect™ database Legacy system
Mobile Connect™ Server
Mobile Client Flexible data entry controls GPS location based services On-site printing Barcode and RFID Device management and security
Mobile Connect™ web portal Reporting / analytics Job / task management Full audit trail Completes end-to-end cycle
Mobile Connect™ Server The Mobile Connect™ Server acts as an intermediary between the mobile application and the back-end system(s), working on their behalf to pull information and post transactions as the users go about their work. It also handles all of the communications, synchronisation, device management, security, error handling, personalisation and transactional controls needed for the mobile solution to function. Mobile Connect™ Portal This web-based portal provides an intuitive interface that allows the system configuration and administration of Mobile Connect™. The live web interface to either a hosted or installed environment enables users to create and assign new tasks, produce key reports, monitor progress and interact with users in the field. Mobile Connect™ Client The Mobile Connect™ Client is the application that is installed on the mobile device. Compatible with a multitude of devices and operating systems, it can house all of the pertinent application data and business logic on the device or wirelessly download it in real time from the Mobile Connect™ Server.
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Mobile Connect™ Complete Spirit Data Capture has over 20 years’ experience of providing mobility solutions across multiple applications and industries. Drawing on this expertise, we have designed the Mobile Connect™ Complete service, which takes the complexities and pain out of implementing mobility solutions. Whether you are new to mobility or have a long-standing mobility strategy, Mobile Connect™ is designed to rapidly and efficiently mobilise any key line of business application, taking care of all aspects of the solution.
Software Wireless, GPRS, 3G & HSDPA
Implementation
Support
Accessories
Signature Capture
Hardware
Device Management
GPS Positioning
Data Capture
Security Messaging
Customer care mobile connect
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Spirit offers a complete range of customer care services, designed to provide a comprehensive range of support before, during and after your data capture investment. Regardless of whether you are implementing a one-off project or a comprehensive solution, this is the trouble-free way of ensuring everything runs as smoothly as possible.
Solution Review
Management & Support Comprehensive Service Programmes Managed helpdesk
Deployment Infrastructure Services Provisioning Services Installation Services Cloud Services Training Services
For more information please contact us on 01928 718800. email: helen.jones@spiritdatacapture.co.uk www.spiritdatacapture.co.uk
Mobile Solution Design Business Consultancy Software design Communication & Integration Security Mobile Device Management
Trial Hardware evaluation & Manufacturer engagement Software pilot
Planning Implementation Services Project management Scheduling Services Finance Solutions