3 minute read
New crisis line makes it easier to seek help
JUST DIAL 988
By Matthew A. Miller
VETERANS ADMINISTRATION
If you’re a veteran having thoughts of suicide or concerned about someone, you can reach 24/7 crisis support through the new Veterans Crisis Line number: Dial 988, then Press 1.
This shorter, three-digit number provides an easier-to-remember way to access the VCL. We’re working to make sure all veterans and their supporters know about the new number. Below are answers to some questions you might have about this change.
Why did the VCL get a new number?
The change is a result of the National Suicide Hotline Designation Act. The law authorized 988 as the new three-digit number for the National Suicide Prevention Lifeline (Lifeline). Under the law, all telephone service providers in the U.S. had to activate the number by July 16, 2022.
Because VA administers the VCL through the Lifeline’s national network, the service was affected by this transition.
What does the new number mean for me?
Since 2007, the VCL has supported millions of Veterans in crisis. This new, shorter number increases ease of access and clarity in times of crisis for both Veterans and supporters.
Like the current number, to reach the VCL, Veterans will press 1 after dialing to connect with VCL responders. Though the number is new, the Veterans Crisis Line dedicated service is still the same. You don’t have to be enrolled in VA benefits or health care to connect.
Is the old VCL phone number going away?
No. Veterans will still be able to call 800-273-8825. Then Press 1 to connect to responders. The VCL will be available by chat at veteranscrisis.net/Chat and text 838255 What happens if I’m overseas?
The VCL’s 800 number is a continental United States (CONUS)-based toll-free number that remains active. Some international calls may incur a charge, depending on the caller’s location and network provider.
Veterans overseas may contact the VCL through chat at VeteransCrisisLine.net/Chat or www.veteranscrisisline.net/get-help-now/ chat/. if you prefer a phone call, you can request this within the chat venue. A responder will call you at the number you provide at no charge.
Be prepared and save the new number in your phone: Dial 988, then Press 1. Remember, you’re not alone. Day or night, the Veterans Crisis Line is here for you.
Matthew A. Miller is the executive director of VA Suicide Prevention, at the Office of Mental Health.
HOW CAN I GET HELP?
Every county and state has a Veteran Affairs office to answer questions about benefits and provide assistance. There are also other useful resources for veterans in the Inland Northwest.
GO ONLINE
VA.gov
The Department of Veterans Affairs website has resources on every topic relevant to veterans.
VA.gov/welcome-kit
The VA Welcome Guide covers all types of benefits and services available for veterans, new recruits, active service members and their families.
DAV9.com
Based in Post Falls, Disabled American Veterans Chapter 9 Fort Sherman shares links and information to both local and national help organizations for veterans.
Explore.VA.gov/benefitsnavigator
Explore VA benefits and discover which ones you and your family may be eligible to receive.
IN PERSON
Spokane County Regional Veteran Service
1117 N. Evergreen Rd., Spokane Valley, WA (509)477-3690
Apply for emergency services, or have any benefits or service questions answered by 5 Veteran Service Officers (VSO) and staff.
North Idaho Veteran Services and Benefits Office
120 E. Railroad Ave., Post Falls, ID (208) 446-1092
Meet with a VSO or staff for help with VA benefits enrollment, claims or other veteran needs.
Goodwill Support Services for Veteran Families (SSVF)
130 E. Third Ave., Spokane, WA (509) 828-2449
SSVF helps homeless veterans and their families find housing and connects veterans with other support organizations.
Healthcare for Homeless Veterans (HCHV) 504 E. Second Ave., Spokane, WA (509)435-2019
Provides healthcare and outreach for housing, job opportunities and counseling.
BY PHONE
