17th March 2011
Improving Quality Standards in the Nigerian Healthcare System ‌..sharing healthcare best practices
1st SQHN Workshop Report
NO 8 MARINE ROAD APAPA LAGOS, NIGERIA
..........sharing healthcare best practices
Workshop Report
The Society for Quality in Healthcare in Nigeria held its 1st Workshop at the Lagos Resource Centre, Lagos on the 15th of March, 2011. The workshop was introduced to give the members of the Society a hands-on-experience to the seminars and conferences, for practical solutions to everyday issues faced in the healthcare industry, to enlighten the participants on the importance of patient safety and most of all, to impart knowledge.
Over 60 people attended the Workshop and the attendance cut across stakeholders in the Healthcare Industry including medical practitioners, nurses, pharmacists, clinicians, laboratory technicians, Hospital and Healthcare personnel, researchers, students and members of the society. It was an avenue for learning and sharing of issues pertaining to healthcare quality in Nigeria. The Theme of the Workshop was Patient Safety Culture and it was facilitated by Mr. Stephen Powell, who is the Principal and Managing Partner of the Healthcare Team Training Ltd, Atlanta, USA. The Workshop objectives were:
1. 2. 3. 4.
To define Safety Culture, its components and factors that create a safe culture To ascertain the role of leadership in establishing a safe culture. To identify the methods for measuring safety culture. To identify the resources to support the implementation of a safety culture.
Page 2 of 5
..........sharing healthcare best practices
Pre-Workshop Survey Before the Workshop, all members were encouraged to complete an online survey through a link which was provided (www.surveymonkey.com/s/SQHN). The survey an indication of what the workshop will present as well as a tool to help the participant understand a bit of what the workshop would have contained. Over 50 people responded by filling the questionnaire online before the link was shut down to analyze the data that had been inputed via the questionnaire. The link was closed down after 2 weeks for proper analysis. Interactive session It was an interactive session for all the participants who broke into groups frequently to discuss issues arising and identify challenges and lapses as well as proffer solutions as they understood it. Videos of practical and real life experiences of people who had suffered losses as a result of oversight on the part of the medical personnel, as well as cases of mistakes that could easily have been avoided were also played for the participants to help them understand the Patient Safety issues better.
After watching such videos, all participants were encouraged to break into discussion groups to discuss their personal observation, the lapses identified, how some mistakes could be avoided and proffer solutions to the challenges they observed which they could make it practical in their various hospitals and organizations. Workshop Materials Upon registration, every participant was given an interactive CD and a mini-hand flyer that had the 2011 National Patient Safety Goals for Hospitals with a checklist for safe practices. The aim of the materials is to ensure that the participants have something to refer to even after the workshop which will serve as a guide against avoidable mistakes and reminder for what was taught at the workshop. It is also to serve as a refresher course and reminder for the need for constant improvement in patient safety at all times.
Page 3 of 5
..........sharing healthcare best practices
Post- Workshop Evaluation After the workshop, all members were advised to visit a link (http://www.surveymonkey.com/s/SQHNWorkshop) that had been set up for the purpose of evaluating the workshop and how effective it had been to the participants. The post workshop survey was designed to identify: 1. How well the participant knew about patient safety before the workshop 2. How well the prevention of medical errors was adopted by the respondent before the workshop 3. How effective the workshop was in explaining the importance of patient safety 4. How much knowledge had been gained as a result of the workshop
The link was open for 2 weeks to allow the participants to participate and determine the overall effectiveness. About 12 participants responded to the post workshop evaluation and the workshop was rated very highly and with positive comments.
Programme of Activities
TIME
ACTIVITY
CO-ORDINATOR
9:00 - 9:30 AM
Registration by all participants
Ms. Ema Oche
Page 4 of 5
..........sharing healthcare best practices
9:30 – 10:00 AM
Workshop Introduction by the Programmes Chair
Dr. Ngozi Onyia
10:00 – 12:00 Noon
Patient Safety Culture
Mr. Stephen Powell
12:00 – 12:30 PM
12:45 – 1:00 PM
Tea break
Patient Safety Culture II
1:00 – 1:45 PM
Mr. Stephen Powell
Questions & Answers
1:45 – 2:00 PM
Vote of Thanks
Professor Elebute
2:00 – 4:00 PM
Lunch Meeting with the SQHN Executive Board Members
The SQHN president, Professor Ade Elebute gave a vote of thanks on behalf of the Society and reminded all participants of the need to complete the online Workshop survey via the link that would be provided after the workshop.
Page 5 of 5