ELITE-Pro Managed Services
ELITE-Pro Managed Services (EMS) Through working with SRKK, Our teams will provide you with your own IT department to grow your success.
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EMS
SRKK's unique ELITE-Pro managed services (EMS) offer the best solution for organizations that need comprehensive IT support, that either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division. ELITE-Pro Managed Services team own and are responsible for the health status of your server room, network, devices, communications, security, backups and recovery, workstations, and providing a reliable IT operating environment for your business. Our team will own your IT headaches so you can grow your business. By signing up for a EMS plan we make it easier than ever for you to understand, budget, and manage your monthly IT requirements. Aside from many features, each plan includes expert level advisory services, training, consulting, break-fix and everything that a large company’s IT department would offer.
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Elite-pro Managed Services Plans Allow You To • Establish predictable IT management costs through a simple, firm and fixed price agreement, with minimum 12 months commitment required. • Scale up or down in usage based on your devices count and infrastructure. • Leverage cloud-based remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently. • Access to our team of professionals, whenever you need it. Guaranteed. • Profit from the SRKK’s IT support model based on ITIL® – the technology industry’s leading service framework. • Benefit from almost 20 years of experience of wide ranging business technology challenges. • Gain access to a team of deep professional & certified bench of skilled expertise on business technology.
Elite-pro Will Add Unique Value To Your Organization • Take ownership for the maintenance, management of your IT asset • Monitor, track and report on your IT system • Utilizing the gathered data to forecast failures, assist in setting budgets • Assist in creating business IT strategy • Conduct IT Management meeting with relevant stake holders • Help your business to be up to date with the latest trend, changes and advancements in technology SISTEM RKK Sdn Bhd (482721-K)
Wisma Little, 2nd Floor, Lot 3, Jalan Halba 16/16, Sek 16, 40000 Shah Alam, Selangor, Malaysia.
Tel : 03 5511 6698 Fax : 03 2050 2670
Email : sales@srkk.com http://www.srkk.com
ELITE-Pro Managed Services
Choose Services You Need ElITE-Pro Essential Plan
Features
IT Essential Management
Managed PC Essential management of end user workstation and laptop.
Proactive live performance analysis, management and issue resolution of client IT assets by SRKK’s ELITE-Pro team. Management includes : • Live performance analysis • Asset/ Software/ Hardware Reporting • Vendor management • Remote Assist • Branded Sys-tray Icon
Managed Server Essential management of Windows® servers, monitor backup. Managed Printer Essential management of Network Printer (replenishment of toner service if required) Managed Network Essential management of network devices (switch, router, or firewall)
• Security alerts • Monthly services & support report • Remote assist support, desk-side support, and other additional support based on time and material rate.
Managed Anti-Virus AV protection, AV Monitoring, AV Updates Threat/Status Reporting, Regular scans Managed Data Replication Replicate from client on-site storage (eg. NAS or SAN) to off-site storage (eg. NAS or SAN). Monitored and managed replication. Half-yearly test restoration services & daily point in time recovery. Managed Audit Meet security, audit and regulatory compliance requirements. Regular audits provide customer with periodic assessments of the network vulnerability, compliance and configuration status. ELITE-Pro Managed Service executive monthly report.
Billable Services
• Priority access to SRKK IT Support team • On-site & remote support • Moves, adds, changes • Project implementation • Upgrade & hardware • After hours support
SISTEM RKK Sdn Bhd (482721-K)
Wisma Little, 2nd Floor, Lot 3, Jalan Halba 16/16, Sek 16, 40000 Shah Alam, Selangor, Malaysia.
Tel : 03 5511 6698 Fax : 03 2050 2670
Email : sales@srkk.com http://www.srkk.com