SSCG 8D Problem Solving by SSCG Consulting

8D Problem Solving

From Root Cause Analysis to Rapid Business Benefits

Contents           

SSCG Overview Introduction: What is an 8D Why apply 8D to solve business problems When to deploy an 8D 8D Roadmap Problem Solving Decision Making Model Common Problem Solving Short Falls SSCG Consultancy Delivery Framework (SCDF) SSCG Approach to Problem Solving SSCG Problem Solving Framework (SPSF) How we can help you

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SSCG Overview SSCG is global management consulting and professional firm. We provide advisory, consulting and operation support across the public sector, private, business services, automotive , oil and gas, and manufacturing sectors. Our solutions are designed to help our clients make distinctive transformations , drive sustainable growth with increased trust, confidence and greater collaboration. We provide informed perspective on the issues faced by our clients. The insights and quality solutions delivered to support our clients unlock new investment opportunities and drive consumer values and build confidence in the markets and economies.. Our Innovation offerings help clients develop a wide array of capabilities to achieve market-leading revenue and profitability growth. We have successfully helped many businesses develop new innovative businesses, products and services. We also help our clients build lasting internal capabilities that enable sustained, consistent results. Our unrivalled experience in delivering Innovation capabilities is underpinned by deep knowledge on how to move businesses to both optimise core product/service innovation and development levers and find new paths to growth.. Further, we help our clients define winning innovations and product strategies, optimize portfolios and balance roadmaps.

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Introduction: What is an 8D The 8 Disciplines (8D) is a problem solving methodology designed to identify the root cause of a problem, devise short-term corrective actions and implement a long-term solution to prevent recurring problems. When it’s clear that a product is defective or isn’t satisfying customers, an 8D is an excellent first step to improving Quality and Reliability. Ford Motor Company developed the methodology, then known as Team Oriented Problem Solving (TOPS), in the 1980s. The early usage of 8D proved so effective that it was adopted by Ford as the primary method of documenting problem solving efforts, and the company continues to use 8D today.

• A detailed, team oriented and systematic approach to solving critical problems in the production process. • Captures the nature of responsibilities and activities to correct shortcomings. • Ensures that product defects attribute to their causes and are permanently turned off, rather than covering up symptoms. • Uses a composite methodology, utilizing best practices from various existing approaches. • The strength of the 8D process lies in its structure, discipline and methodology. • A method that drives systemic change, improving an entire process in order to avoid not only the problem at hand but also other issues that may stem from a systemic failure.

8D has grown to be one of the most popular problem solving methodologies used for Manufacturing, Assembly and Services around the globe.

Why apply 8D to solve business problems The 8D methodology is well utilised by engineering companies because it offers engineering team a consistent, easy-to-learn and thorough approach to solving whatever problems might arise at various stages in the production process. The 8D was created to represent the best practices in problem solving. When performed correctly, this methodology not only improves product quality and reliability, but also prepares team for future problems. Benefits include : • Improved team oriented problem solving skills rather than reliance on the individual • Increased familiarity with a structure for problem solving • Creation and expansion of a database of past failures and lessons learned to prevent problems in the future • Better understanding of how to use statistical tools required for problem solving • Improved effectiveness and efficiency at problem solving • A practical understanding of Root Cause Analysis (RCA) • Problem solving effort adopted into the processes and methods of the organization • Improved skills for implementing corrective action • Better ability to identify necessary systemic changes and subsequent inputs for change • More candid and open communication in problem solving discussion, increasing effectiveness • An improvement in management’s understanding of problems and problem resolution 5

When to deploy an 8D The 8D problem solving process is mainly deployed to address: • • • • • • • • • • •

Safety or Regulatory issues. Customer complaints. Warranty concerns. Product non conformities. Internal quality rejects, waste, scrap, poor performance or test failures are presenting unacceptable levels. Continuous quality improvement. Process error elimination. Unknown cause(s). Recurring issues. Tacking engineering problems. Prevent recurrence.

8D Roadmap START D1 - Form Problem Solving Team • Who is responsible?

D5 – Develop and verify Permanent Corrective Actions (PCA) • How can we change or improve?

D2 - Describe the Problem • What is the problem? • What is the scope? • Are there repetitions? • What is the goals?

D6 - Implement and verify PCA(s) • Efficacy testing

D3 - Take interim containment plan to stop further defects • What damage limitation can we implement?

D7 - Prevent recurrences • How can we maintain the new state? • How can we monitor the effectiveness?

D4 - Determine Cause(s) and detect cause effect relationship • Select the likely cause (s) • Confirm if the cause is the root cause? • Why not detected?

D8 - Project Close Out and team celebration

FINISH 7

Problem Solving Decision Making Model At SSCG, we help clients analyse and make informed decision:

Common Problem Solving Short Falls • Lack of priorities, resources and leadership • Management impatient for quick fix. • Lack of procedures. • Poor team participation. • Lack of logical thought process. • Potential causes misidentified as root cause. • Poor problem definition. • Lack of skills and knowledge. • No action taken to implement permanent corrective actions. • Problem solving steps skipped in order to obtain a quick fix.

We help clients apply rational thinking tools in problem solving to: • Appraise situation to clearly understand concerns, set priorities and plan nest steps. • Analyse and solve problems to root cause. • Make the best balanced unbiased decisions. • Assess and plan for risk to prevent and mitigate negative results. • Assess and plan for opportunities to promote and capitalise on positive results.

SSCG Consultancy Delivery Framework (SCDF) Client Needs • Identify needs • Validate business needs • Requirements confirmation

• • • • • •

Vision Goals Ambitions Targets Complexity Strategic objectives • Policies

Diagnosis • • • • •

Strategy

Situation analysis Due diligent Understand current state Validate area of concern Reality check

• Business climate analysis • Capability analysis • Market and industry competitiveness • Value proposition • Opportunities and threats • Data analysis • Management analysis • Process mapping • Procedure diagnosis • Model evaluation • Strategy study • System assessment

• • • • •

Identify improvements Map future state Formulate solutions Determine activities Prioritise

• • • • • • • •

SMART Actions Plan Business model Operation Model Processes Procedure Leadership Management practice

Transformation • • • • •

Deployment Integration Operation Optimisation Application

• Process re engineering (BPR) • Process Improvement (BPI) • Process transformation (BPT) • Process optimisation • TOM innovation and design • System improvement • Automation and digitisation

Evaluation • • • • •

Benefit realisation ROI Value added Business impact Learn

• KPIs • Targets • Financial indicators • Market share • Customer satisfaction • Product quality • Effectiveness • Balanced scorecard

Capabilities People

Processes

Insights

Technology

SSCG Approach to Problem Solving Leadership • Vision • Inspiration • Ambition

Management • Team • Clients • Stakeholders

Business Needs • Competitiveness • Company structure • Capital and financial • Operation resources

Problem

Analysis • Problem framing • Solution innovation • Data gathering • Interpretation

Intuition Data

Solution

Transformation • Implementation • Dedication • Change • Control • Iteration • Improvement

Presentation and buy-in • Proposal • Recommendations

SSCG Problem Solving Framework (SPSF) SSCG problem-solving model, incorporates an effective set of skills into a step-by-step process. The model combines the use of statistical tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decisionmaking. The statistical tools help us make data-based decisions at various points throughout the model. The group problem-solving skills help us draw on the benefits of working as a team.

Client Problem

Solution Define and frame problem, ideas

Control, review effectiveness and improve continuously

Implement /transform

Develop recommendations and desired capabilities

Disaggregate and structure problem

People Processes Methodology Insights Learning Innovation Technology

Synthesise findings to identify opportunities

Prioritisation of actions

Plan analysis

Conduct review and due diligence 14

How we can help you solve business process, improve service and product quality issues With diverse experience servicing businesses, industry and governments worldwide, SSCG has developed a unique methodology and approach to problem solving and decision making consulting. If you have a business problem that needs solving? Contact us about problem solving consulting today. We can help solve your problems in following ways.

Identify process bottlenecks and optimise operation for excellence.

Address service and product quality issues. Innovate new market leading solutions.

Become a more customercentric and a profitable enterprise.

Manage Six Sigma projects efficiently effective

Resolve production and manufacturing performance issues.

Streamline support functions and transform operating and service delivery model. 15

There are plenty of theories address business issues. Theories are great, but making it real is critical to success. At SSCG, our business is of reality. We address clients issues with expertise from professionals who have worked extensively in the industry. They go beyond theory to find viable, real-world ways to take clients in new directions. At SSCG, we continually seek better ways of working as we collaborate with clients to help them solve complex industry issues and capitalize on opportunities to grow, optimize and protect their businesses. We are a diverse team of consultants and industry professionals with a global mindset and a collaborative culture. SSCG consulting services use SCDF and SPSF methods in a deliberate, step-by step process that organises information, judgment and experience to break down the complexities of business problems into manageable elements. Our frameworks incorporates current advances in learning technology and still has the flexibility to respond instantly to changes in business circumstances. 16

Eugene Nizeyimana CEO, SSCG Consulting and Advisory Phone: +44 7879150562/+44 1902 752758 Email: Eugene.Nizeyimana@sscg-group.com

Advisory | Consulting | Operation About SSCG SSCG is global management consulting and professional firm. We provide engineering and management advisory across business services, automotive, industrial manufacturing and emerging markets sectors. We provide informed perspective on the issues faced by our clients. The insights and quality solutions delivered to support our clients to build trust and confidence in the markets and in economies. We combines our multidisciplinary approach with deep, practical industry knowledge to support our clients meet market dynamic challenges and respond to opportunities.

info@sscg-group.com www.sscg-group.com

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