Operation Management Services We help clients operate efficiently effective, improve performance and excellence
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Contents
About SSCG Operations Consulting Transforming and Reimagining Operations SSCG Operation Services Operational Excellence Business Excellence and Competitiveness Business Process and Model Transformation Operational Risk, Compliance and Controls Project Portfolio Management Product and Service Quality Development SSCG Approach
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About SSCG As global management consulting and professional firm. We provide advisory, consulting and operation support across the public sector, private, business services, automotive , oil and gas, and manufacturing sectors. SSCG solutions are designed to help clients make distinctive transformations , drive sustainable growth with increased trust, confidence and greater collaboration. We provide informed perspective on the issues faced by companies. The insights and quality solutions delivered to support clients unlock new investment opportunities and drive consumer values and build confidence in the markets and economies. SCCG innovative offerings to help clients develop a wide array of capabilities to achieve market-leading revenue and profitable growth. We have successfully helped many businesses develop new innovative initiatives, models, products and services. We help clients build lasting internal capabilities that enable sustained and consistent results. Our unrivalled experience in delivering innovative capabilities is underpinned by deep knowledge on how to move businesses to both optimise core product/service innovation and development levers and find new paths to growth.
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Transforming operations Realigning gaps between strategy, operation model and processes for effectiveness. 4
Operations Consulting Companies today face a mix of challenges including permanent volatility, intensifying competition and digital disruption. Which means operations need to be as agile and lean as they are reliable. Industry convergence and digital business will disrupt traditional supply chains, a cornerstone of operations. Companies need to move from linear processes involving discrete partners to a more fluid and integrated eco-system where visibility and speed are key. SSCG Operation Consulting Services helps clients transform operations, products and services, drive customer engagement, improve quality and efficiency and lower cost. With our operations consulting, we deliver real transformational results for clients in line with challenges and complexities they face. With broad operations and knowledge grounded in real-world experience, our deep sector and technical expertise, we transform clients’ core business and operations, helping them to drive growth, embrace technology agenda and maximise operational efficiency. Our experience spans the major industrial asset classes from Automotive, Manufacturing, Industrial, Oil and Gas, Service Sectors to working with Government Institutions. Our people understand the challenges facing operations and help clients to overcome them with comprehensive solutions, bring the breadth and depth of SSCG’s capabilities to deliver real value by designing and running impactful transformation programmes. 5
Transforming and Reimagining Operations We support clients navigate turbulent times and address the critical strategic, operational complexity and systems issues required to leverage their capabilities and succeed in rapidly evolving marketplace. We leverages our extensive experience in the industries we work in to help clients navigate and solve complex strategic and operational problems from diagnosis to implementation, boost efficiency and drive quality. Our deep bench of operations consulting experts combine the comprehensive business understanding that underpins our disciplines to help clients deliver projects, implements change and transformation solutions to unlock growth, lower costs and unleash profitability in diverse industries worldwide.
We help clients achieve world-class operations through hands-on pragmatism in areas such as: • • • • • • • • •
Corporate and business functions innovation Strategy architecture Target Operation Model (TOM) development Business Process Management (BPM) and improvement Projects management and benefits realisation Product development and service operations Supply chain management and procurement Quality, compliance, and remediation Lean management
Working closely with clients at all levels in their businesses is the only way to lay the foundation for continuous improvement. We go beyond physical system design to address management infrastructure and intrinsic factors such as employees’ attitudes and behaviour, thereby ensuring the client’s ability to lead change independently. We deploy great minds to constantly refine ways to produce and deliver services that meet market demand and clients needs.
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SSCG Operation Services: How we can help you improve performance and excellence With diverse experience servicing businesses, industry and governments worldwide, SSCG has developed a unique methodology and approach to operation management and consulting. Whether looking to lower operational risks, costs, to increased revenues relative to competitors, create value for customers and shareholders and improved efficiencies. Contact us today. We can help in following ways.
Operational Excellence
Business Excellence and Competitiveness
Business Process and Model Transformation
Operational Risk, Compliance and Controls.
Project Portfolio Management
Product and Service Quality Development 7
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Operational Excellence The global market are demanding businesses and governments to continually find ways to do more with less, innovate and adapt, drive value and sustain performance over time. To achieve this scalable changes, operational executives have to alter their thinking and ways of doing business by adopting operational excellence programmes that will allow operations to attain operational cost containment and improved efficiencies, drive sustainable cost reduction efforts and workforce stability. SSCG’s Operational Excellence professionals help clients improve decision-making and discover what their customers really want. Having the best people working in their teams and solving critical strategic problems the minute they arise will give clients' businesses a real competitive edge.
. SSCG Operational Excellence service can help you to: • Enhance organisational effectiveness, redesign and simplification • Improve performance and culture • Drive process transformation and optimisation • Facilitate continuous improvement • Allocate and optimise resources • Manage change effectively • Continuous improve processes and quality • Improve system capacity and capability • Harness lean thinking • Optimise Operations Integrity Management System (OIMS), Operations Excellence Management Systems (OEMS) and Integrated Management Systems (IMS)
We help companies improve their operations while driving value, lower operational risks, lower costs, and increased revenues relative to its competitors, create value for customers and shareholders. We assist operational executives to operationalise strategies, implement improvement and change in their processes, systems and people, as well as to maximise the value over the life of an asset or organisation. We work with all industry sectors, marrying our functional approach with a wide range of industry-specific skills. We aim to bring significant cost savings from implementing more efficient operating models, improve value for money from outsourcing and develop the right people and processes alongside a culture. 9
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Business Excellence and Competitiveness SSCG’s business excellence improvement solutions are designed to provide clients with world-class innovative, entrepreneurial support and development experiences. We place great emphasis on ensuring that clients are given a superior support and solutions to fully integrate in their personal, business and professional activities. We support clients to re-engineer their Target Operation Models (TOM) and deploy leading practices to increase productivity and returns. Through our tailored, high-impact enterprise management solutions and consultancy services, individuals and companies are transformed into top performers at the cutting edge. Our one-stop customised innovative and enterprising solutions are designed to ensure that clients are transformed and supported to impact their business performance. We have a passion for challenging thinking, continuous improvement, excellence and particularly value people, the environment and integrity. We are working to become a simpler and more standardised business, with a clear focus on what we do best in our distinctive capabilities. We blend international expertise with local understanding to build a stronger, sustainable and profitable future for our clients. By aligning with commercial, political and environmental realities, we transform ideas into measurable commercial businesses and deliver results.
SSCG can help your company move towards excellence through integrated model based process improvement services such as EFQM Excellence Model and Total Quality Management (TQM). Faced with rapidly changing market, business climate and consumer shifts, companies need to continue innovate and restructure strategies, learning, transform management practices and application of innovative tools to ensure delivery on value and stay profitable and competitive. We can support your company in areas such as: • • • • • • •
Performance Improvement Results Orientation and Realisation Voice of Customer (VOC) and Focus Strategic Objectives and Leadership Process Management Excellence Organisation Development and Continuous Learning Building Sustainable Partnership and Relationships
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Business Process and Model Transformation .
The face of business operations is changing rapidly, driven by global trends, shifting industry ecosystems, and ground-breaking technology transformation and disruptive innovations. This everevolving landscape presents new challenges and opportunities for business operations to move beyond the role of costeffective business enabler and become a source of competitive advantage. With growing competition, many companies are trying to explore possibilities to boost their revenue stream and stay ahead of their competitors. Companies also have to deal with dynamic markets, ever changing compliance and regulatory issues. Though clients may have a defined business process management (BPM) mechanisms which helps ease their complex business processes, many of them are unstructured and lack a proper management system.
SSCG solutions aim at addressing in depth process innovation, improvement, transformation, reengineering and compliance requirements of an enterprise. We help clients document, analyse, improve and automate their business processes. We leverage our business process modelling framework to improve the capture of business requirements and key process metrics. We help our clients : • • • • • •
Drive process innovation Model Business Process (BPM) Optimise Business Process (BPO) Continuously improvement Business Process (BPI) Accelerate Business Process Re-engineering (BPR) Transform Processes
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Operational Risk, Compliance and Controls .
The world is constantly changing and companies are faced with evolving challenges, growing operational threats ranging from economic, market, geopolitical, strategic, compliance and environmental to technology and operational inefficiencies. Companies are having to adapt to respond to new risks and take advantage of new opportunities. Every challenge and opportunity demands change. And with change comes risk. Some risks can be easily identified at early stage, some can be predicted, and some can’t be seen. Businesses need to focus on the risks that directly affect their purpose and strategy. Businesses that methodically identify, assess and respond to these risks are better equipped to define responses that reduce the negative impact of risk while maximising their potential. They think strategically about risk. Managing risks well is strategically important and essential to the success of your business. Amid mounting concerns about geopolitical, reputational and regulatory risks, many businesses are struggling to manage the threats they face.
Effective risk management processes need to be embedded into core decision-making. We help clients make confident and wellinformed choices that drive more value and deliver outstanding results.
At SSCG, we understand that operational risk events are key source of financial losses, regulatory non compliance and reputational damage in most companies . Mainly caused by failure to deliver effective business practices, inability to execute and control core processes, fraud events and inability to manage prolonged business disruptions. We provide enterprise-wide tactical and transformative solutions to manage these risks. We help clients navigate complexities, de-risk operations and overcome growth challenges. We have market-leading experience and solutions to help your company manage risk effectively and maximise the opportunities . We advises companies on how to effectively mitigate risks and make informed and intelligent risk decisions. We work closely with our clients redesigning business models giving better competitive edge, mitigate risks and improved performance. Our innovative solutions can help create space for change and drive growth. SSCG’s risk management services can assist you to:
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Strengthen and align operational risk management. systems. Understand evolving business and regulatory demands. Adapt business requirements for compliance. Deploy operational risk measurement and analytics. Identify robust risk management strategies. Establish risk response, monitoring and controls. 15
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Project Portfolio Management Todays companies operate in increasingly dynamic and complex environments which often makes it a struggle to deliver and reap projects benefits easily and long term value to the business. Effective portfolio management helps companies make sound decisions by prioritising the deployment of scarce resources to change initiatives and maximising their value to help achieve business’s strategy. At SSCG, we help clients to develop top notch project concepts and high standards business plans, allocate resources efficiently and execute plans effectively to increase results. Our ability to challenge assumptions and manage projects effectively continues to win us clients after clients, from multinational blue chips to public sector organisations. We believe that the next generation of project management calls for a genuine partnership between providers and clients which addresses both efficiency and effectiveness. A partnership that focuses not just on the acquisition of talent but on the planning, engagement, development and retention. A partnership that offers measurable increases in productivity, clarity and project performance. SSCG uses industry wide and well established methodologies, leading concepts and practices, which can be deployed on diverse projects. Projects are way of life for several companies. While these projects portfolios can bring substantial benefits, if not efficiently managed to deliver desired results, can impact business performance and profitability.
SSCG’s Project Services are objective in managing the many risks associated with major change: risks that involve complexity, technology, governance, selection and management of vendors and partners, implementation of solutions and acceptance of change throughout the company. We assist clients generate significant cost savings by minimising poor selection decisions, costly overruns, delivery and misalignment with business needs, poor quality deliverables and failed projects. These enables them to grow profitably, maximise the value of their capital project investments. Our team help clients manage effectively project portfolio, enhance performance and increase probability and long term benefits. Our approach considers portfolio management at all levels, focusing on prioritisation and balancing of resources with appetite for risk, to help ensure alignment with strategic objectives and enhance the value of its investment in change initiatives. We help clients identify concept that offers the highest value potential, ensure the projects are fully optimized before initiation with a sharp view on value and risk. We ensure all the necessary supporting capabilities are in place, build a high performing owner’s team, implement value and risk based assurance processes and deploy project controls that focus on managing value and risks.
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Product and Service Quality Development .
In a world of increasing complexity and regulation, quality is an often-untapped source of competitive advantage. Superior quality and flawless compliance can help companies dramatically reduce quality-related costs, improve their brand perception, and improve revenues. At SSCG, We help clients design and adopt quality transformations and remediation programmes in a broad range of industries to consistently meet or exceed customer expectations at every touchpoint . We work with clients to address the particular requirements of highly regulated industries and the complexities of advanced-manufacturing and automotive industries. Our transformation-based approach spans the complete value chain and product life cycle, from product development to sales and service. Our quality management service is aimed at optimising systems to ensure high quality output. We help clients achieve significant and sustainable improvement in their quality performance, quality systems, customer satisfaction, and regulatory compliance. We support our clients to ensure their businesses, products or services are consistent from quality planning, quality assurance, quality control and quality improvement. We focus not only on product and service quality, but also on the means to achieve it, deploying quality assurance and process controls as well as products to achieve more consistent quality.
We help clients deploy structured approach to product and process design. Apply standardized set of quality requirements that enables them to design products that satisfies customers, ensuring satisfaction with new products or processes.
We work with clients to ensure the Voice of the Customer (VOC) is clearly understood, translated into requirements, technical specifications and special characteristics. Help clients to develop appropriate prevention and detection controls for new products supporting the corporate quality effort. Working collaboratively, we help clients drive innovative products and services to market while improving the speed and quality of the end-to-end development process. Services include: • • • • • • •
Innovation and product strategy Innovation operating model and network Product portfolio and complexity management Product development and commercialisation Product management Product lifecycle management solutions Design-to-cost and value
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Product and Service Quality Development .
We apply various quality management methods to improve products, processes and people. We help clients to: • Develop and transform Quality Management System (QMS) processes and standards. • Implement Quality Controls (QC) to maintain the integrity processes and the reliability of achieving business outcomes. • Deploy Systematic Quality Assurance (QA) actions necessary to provide enough confidence that their products or services will/are satisfying the given requirements. • Implement EFQM best practices and excellence. • Deploy Capability Maturity Model Integration (CMMI) management tools: Product and service development (CMMI for Development), Service establishment, management, and delivery (CMMI for Services). • Drive quality leadership and management responsibilities. • Diagnose quality performance, qualitatively and quantitatively benchmarking. • Develop quality and compliance strategies that sustain long term quality excellence and compliance. • Foster and build an end-to-end culture and capability-building program that endures. • Deliver compliance and remediation services, helping clients respond quickly to crises and minimize negative impact, as well as identifying and correcting the root causes of quality failures using proven diagnostic tools.
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SSCG Approach
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How we create and deliver client’s value We are committed at creating value for our clients that returns many multiples of their investment. We deliver tangible and positive change, not simply presentations or ideas. We combine industry and functional skills for better results.
We set our standard for value creation extremely high. SSCG value creation requires that our work deliver insightful thinking and change the mindset of our clients. Our work must lead directly to clients taking actions and executing their business in new ways. We always aim to enhance client capabilities and deliver both competitive advantage and bottom-line impact. We hold ourselves accountable to our values and delivered standards by engaging candidly within our business and with clients about the level of value created by our joint efforts. We strive to provide high quality impactful solutions, a collaborative approach, insights and a global outlook to help shape and grow our clients businesses. For our clients, this translates into: • • • • •
Speed and flexibility Distinctive, sustainable impact Transformative and innovative solutions Unparalleled expertise Operations and strategy integration best thinking
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SSCG Consultancy Delivery Framework Client Needs • Identify needs • Validate business needs • Requirements confirmation
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Vision Goals Ambitions Targets Complexity Strategic objectives • Policies
Diagnosis • • • • •
Strategy
Situation analysis Due diligent Understand current state Validate area of concern Reality check
• Business climate analysis • Capability analysis • Market and industry competitiveness • Value proposition • Opportunities and threats • Data analysis • Management analysis • Process mapping • Procedure diagnosis • Model evaluation • Strategy study • System assessment
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Identify improvements Map future state Formulate solutions Determine activities Prioritise
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SMART Actions Plan Business model Operation Model Processes Procedure Leadership Management practice
Transformation • • • • •
Deployment Integration Operation Optimisation Application
• Process re engineering (BPR) • Process Improvement (BPI) • Process transformation (BPT) • Process optimisation • TOM innovation and design • System improvement • Automation and digitisation
Evaluation • • • • •
Benefit realisation ROI Value added Business impact Learn
• KPIs • Targets • Financial indicators • Market share • Customer satisfaction • Product quality • Effectiveness • Balanced scorecard
Capabilities People
Processes
Insights
Technology
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Approach to Help Clients Achieve Operational Strategic Goals Reality Check
Critical Enablers
Resources People
What should be leveraged Capabilities Product/services People Processes Technology
Intended Outcomes Prioritised based on benefits, impact and urgency
Financial capability Insights and data
Innovation Where to create new value
Challenges What complexities must be overcome?
Optimum Strategy
Technology Systems
How do we get there
Integrated Planning
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SSCG Problem Solving Framework (SPSF) SSCG problem-solving model, incorporates an effective set of skills into a step-by-step process. The model combines the use of statistical tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decisionmaking. The statistical tools help us make data-based decisions at various points throughout the model. The group problem-solving skills help us draw on the benefits of working as a team.
Client Problem
Solution Define and frame problem, ideas
Control, review effectiveness and improve continuously
Implement /transform
Develop recommendations and desired capabilities
Disaggregate and structure problem
People Processes Methodology Insights Learning Innovation Technology
Synthesise findings to identify opportunities
Prioritisation of actions
Plan analysis
Conduct review and due diligence 25
Business Resource Related Value Creation Growth
Return on capital
Risk management
New markets
Expand, capture new opportunities and build new capabilities in new markets segments and geographies
Products and service innovation
Develop resource productivity and technologies to address needs of clients and businesses
Investment and portfolio expansion
Guide investment and divestment decisions at portfolio level based trends
Sales
Increase revenue through increase share and price premiums by marketing resource efficiency attributes
Value chain
Improve resource management, reduce environmental impact across the value chain and improve product/service value propositions
Operation
Reduce operating cost through effective resource management and efficient operation
Regulatory
Mitigate risks and capture opportunities from regulation
Reputation
Reduce reputation risks and brand damage
Operational
Manage risks of operating disruptions
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Contact Us SSCG team are here to help. For more information and to submit RFP, contact:
Eugene Nizeyimana CEO, SSCG Consulting and Advisory Phone: +44 7879150562/+44 1902 752758 Email: Eugene.Nizeyimana@sscg-group.com
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Advisory | Consulting | Operation About SSCG SSCG is global management consulting and professional firm. We provide engineering and management advisory across business services, automotive, industrial manufacturing and emerging markets sectors. We provide informed perspective on the issues faced by our clients. The insights and quality solutions delivered to support our clients to build trust and confidence in the markets and in economies. We combines our multidisciplinary approach with deep, practical industry knowledge to support our clients meet market dynamic challenges and respond to opportunities.
info@sscg-group.com www.sscg-group.com
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