Dear Clubcard members, I hope you and your family are keeping safe. Our world as we know it has changed dramatically over the past weeks and has impacted the way we live. But, at STAR, you, our customers & our colleagues have always been of utmost importance and that hasn't changed. In fact, it's now more than ever, important for us to assure you that we are here for you. We have stocked our stores with essentials that you need every day. I feel privileged to be a part of the team who has been given an opportunity to be at the service of our community, our nation in these times. We wanted to take a moment to let each of you, who placed their trust in us, know that we will never shy away from going the extra mile to be there for you. Here are a few measures taken at our stores & distribution centre for the health & safety of everyone. 1. Social distancing inside and outside the stores with clear norms for customers and our colleagues 2. Token system to ensure we have limited number of customers in store 3. Masks and Gloves are the new basics for all our colleagues. We encourage customers to wear masks too. 4. Temperature checks for everyone in the store premise & at the distributi on centre 5. Sanitisation of all customers & employee touch points - cash tills, trolleys, baskets Your health and safety is always on our mind and we are here for you when you need us the most. Thank you , Martin Bailie CEO