Nothing Is More Important Than Your Customer

People expect good service! How do you find businesses and vendors that are trustworthy and offer superb customer service? Where do you start?

The natural first step is to ask your friends and peers for references… and the most positive recommendations are going to come from happy individuals. Guess what they typically rave about? Customer service! Clients want a positive experience from start to finish, and they want a relationship for the long term.

Business owners want to grow their client base and brand loyalty. As a business owner, you only have one chance to make a first impression. The way you make your customers feel, every step of the way, will pay you tenfold in repeat business and referrals. From the initial phone call or email to the follow-up correspondence, your client should be your priority. Their first interaction with you and your company can set the stage from the very beginning. Be attentive, go the extra mile, and start building a relationship. Smile, add personal touches, surpass expectations, and leave a lasting impression.

“ PEOPLE DON’T CARE HOW MUCH YOU KNOW, UNTIL THEY KNOW HOW MUCH YOU CARE.”

- THEODORE ROOSEVELT

Shoppers have choices and will choose the customer service-driven team every time. When customers have an amazing experience, the company wins their loyalty. And people continually rave about businesses they love.

We have asked several of our event planning industry favorites how they succeed in building their brand loyalty through customer service.

Kate Saler Photography

Personal conversations, detailed information, transparent pricing, and rapid replies to client inquiries are our top priorities. We always do our best to accommodate any special requests. We welcome new and creative event ideas. We love working with our clients!

MEGAN MALE / FIFTH AVENUE ROYAL OAK

The customer comes first in everything that we do. Our event coordinators offer personalized service with our clients every step of the way, from the inbound phone call/inquiry to when their last guest leaves. Our staff offers a seamless experience.

FRANK NOVAK / DIAMOND CENTER AT THE SUBURBAN COLLECTION SHOWPLACE

We always go the extra mile. We truly do for our clients as we would hope someone would do for us. We are quick to respond and thorough in answering their questions and helping them along their planning journey.

ERIKA MILLER / GREAT LAKES CULINARY CENTER

We never say no, if a client wants something they saw online, we always try to match it. We really care about our clients and always aim to make their experience the best around.

CAROLE WENDLING / HIGHER AUTHORITY CATERING

Our on-site coordinators work hard behind the scenes so you can spend your time enjoying your hard work. From bringing you your favorite drink to a much needed foot massage, we are here to help you celebrate.

PAT BLACKWELL / RED COAT LADIES

I am personally involved in every customer interaction. I believe in frequent, clear communication to make sure that everyone is on the same page and that there are NO event-day surprises.

DAN SPERLING / DAPPER DAN MAGICAL ENTERTAINMENT

We truly care about every detail of our client’s event, not only the design element. We are part of an amazing group of vendors and can recommend them for a successful event. Our team is dedicated to making our client’s dreams come true.

IVA HARRISON / AFFAIRS TO REMEMBER