People expect good service! How do you find businesses and vendors that are trustworthy and offer superb customer service? Where do you start? The natural first step is to ask your friends and peers for references… and the most positive recommendations are going to come from happy individuals. Guess what they typically rave about? Customer service! Clients want a positive experience from start to finish, and they want a relationship for the long term. Business owners want to grow their client base and brand loyalty. As a business owner, you only have one chance to make a first impression. The way you make your customers feel, every step of the way, will pay you tenfold in repeat business and referrals. From the initial phone call or email to the follow-up correspondence, your client should be your priority. Their first interaction with you and your company can set the stage from the very beginning. Be attentive, go the extra mile, and start building a relationship. Smile, add personal touches, surpass expectations, and leave a lasting impression.
“ PEOPLE DON’T CARE HOW MUCH YOU KNOW, UNTIL THEY KNOW HOW MUCH YOU CARE.” - THEODORE ROOSEVELT Shoppers have choices and will choose the customer service-driven team every time. When customers have an amazing experience, the company wins their loyalty. And people continually rave about businesses they love. We have asked several of our event planning industry favorites how they succeed in building their brand loyalty through customer service.
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