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Access Team
The Access Team has been developed to offer a flexible and responsive single point of contact to all Hospice services. The overarching aim is to support people to get to the right service at the right time.
Our Access
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We provide timely access to advice and support for new patients, families and supporters, as well as professionals across health and social care. The Access team are a reactive service, providing an urgent same day response to people already known to our community team. Over the last year we’ve been asking patients, families, supporters and other service users what they think about experience of the Access team. Here is a summary of the 24 responses we received from patients and family members over this year: • 100% of respondents felt that they had more information and a new point of contact for the future • 88% would recommend the
Access team to others in similar situations • All but one respondent reported benefit from contact with the Access Team. • 95% had a very good (17) or good (1) experience of the team. • 95% found the helpfulness of the team very good (17) or good (1) • 95% rated the access to what they needed when they needed it as good (17) or neither good nor poor (1)
s Team
When we asked our patients, families and supporters ‘What difference did having contact with the Access Team make to you?’ people said:
“The team was friendly and put Mum and I at ease. A huge asset to supporting families struggling.” “Given me reassurance in my situation which has developed very suddenly, and provided points of reference” “It has taken a huge weight off my wife’s shoulders knowing we have your help just a phone call away.” “I have found that [the team] has been invaluable and has really helped us.” “Just to know there is someone there to help.” “It made me feel less isolated - thank you.” “Made me pain free for the first time in several months.” “There was a friendly voice helping to put us in the picture.”
The Access Team is here Monday to Friday, 9am – 5pm (except bank holidays). You can call us direct on telephone: 551 7751. If we’re on the phone there is an answer machine and you can leave us a message. Your call is important to us.
