T
he Access Team has been developed to offer a flexible and responsive single point of contact to all Hospice services. The overarching aim is to support people to get to the right service at the right time.
Our Access
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We provide timely access to advice and support for new patients, families and supporters, as well as professionals across health and social care. The Access team are a reactive service, providing an urgent same day response to people already known to our community team.
experience of the Access team. Here is a summary of the 24 responses we received from patients and family members over this year:
Over the last year we’ve been asking patients, families, supporters and other service users what they think about
• 88% would
www.stcolumbashospice.org.uk
• 100% of
respondents felt that they had more information and a new point of contact for the future
recommend the Access team to others in similar situations
• All but one
respondent reported benefit from contact with the Access Team.
• 95% had a very
good (17) or good (1) experience of the team.
• 95% found the
helpfulness of the team very good (17) or good (1)
• 95% rated the access to what they needed when they needed it as good (17) or neither good nor poor (1)
