Sterling Research Group, Inc. Accurate. Affordable. Actionable. Market Research from Sterling Research Group is everything you could ask for.
You will be happy to learn that we have financing programs that are available to meet your requi rements.
70 percent of customers who stop doing business with a particular company leave due to poor customer service. Do you know which of your customers are at risk? Do you know why they really buy from you? What sets you apart?
Market research methods to satisfy all of your needs • • • • • • •
Email/Internet Data Collection Mail Surveys Interactive Voice Response Computer Assisted Telephone Interviews Focus Groups In-Depth Interviews On-Site Survey Distribution
Your customers have more choices than ever. To get their attention, and earn their loyalty, you Not sure which market research methods deliver have to know what they expect and value. the results you need? Call Sterling today at 877Learn more… Customer Experience Management
338-8440, or email us at info@sterlingresearchgroup.com.
Sterling Research Group - 111 Second Avenue NE, Suite 800, St. Petersburg, FL 33701. Phone 877-338-8440 Enter Contact Information Here | 1127 Lombard Blvd. San Francisco, CA 59802 | phone 555.555.5555 | fax 555.555.5555
HOW TO IMPROVE CUSTOMER EXPERIENCE
Customer experiences, many times overlooked, but remember it is an important part of any business growth plan! Any communication you have with customers contributed to customer experience. Customer experience is a challenge as there are no fixed parameters to measure. It has lot to do with understanding customer psychology and their buying habits. It is not simple to reverse these subjective parameters in hard data, and that is why all organizations have a different processfor determining standards for the measurement of customer experience. When you want to get an understanding of how customers think, you need to think like them. Visualize that you are a customer of the business. You have seen how our customers manage the organization. Now glance at the performance of customer service and marketing managers. Not only for customer care because people could experience embraces all aspects of direct and indirect interaction between your business and your customers, your employees must be trained in customer management. These apply to all employees, not just those who work as customer service executives. Telephone surveys and email questionnaires are old-fashioned - now make the survey more precise: Did the process look easy? Do you need to use alternative methods? Did you achieve what you're looking for? Was a leader helpful? Many customers may even find them irritating. As an alternative, schedule meetings with usual customers, especially if the products are targeted at other businesses rather than individual users. Involve your clients from product design stage to ensure better customer experience. In an effort to advertise your product, remember that the quality of the product counts. Dissatisfied customer can easily spread the word and take away ten prospects. Poor products and services don't just put potential customers; they are also forcing existing customers to look elsewhere. Good customer service is not enclosed in a single conversation or transaction. Actually, you should attempt to minimize the customer's needs to call up with complaints! A customer experience includes everything from what they believe about your brand, your ethics and your work processes. Bring your retail experience, advertising, newsletters, post purchase service in your customer service assessment. Understand your customers better in order to provide customized products and services to customers to gain loyalty and satisfaction. Sterling Research Group Inc. is a businessmarket research firm in Florida., USAsince 1987 offers a wide range of Customer Experience Management, Gaming, Retail Market Research, Lodging, Financial, Healthcare, Higher Education and Restaurants.
Sterling Research Group - 111 Second Avenue NE, Suite 800, St. Petersburg, FL 33701. Phone 877-338-8440