Sterling Research Group, Inc. Accurate. Affordable. Actionable. Market Research from Sterling Research Group is everything you could ask for.
You will be happy to learn that we have financing programs that are available to meet your requi rements.
70 percent of customers who stop doing business with a particular company leave due to poor customer service. Do you know which of your customers are at risk? Do you know why they really buy from you? What sets you apart?
Market research methods to satisfy all of your needs • • • • • • •
Email/Internet Data Collection Mail Surveys Interactive Voice Response Computer Assisted Telephone Interviews Focus Groups In-Depth Interviews On-Site Survey Distribution
Your customers have more choices than ever. To get their attention, and earn their loyalty, you Not sure which market research methods deliver have to know what they expect and value. the results you need? Call Sterling today at 877Learn more… Customer Experience Management
338-8440, or email us at info@sterlingresearchgroup.com.
Sterling Research Group - 111 Second Avenue NE, Suite 800, St. Petersburg, FL 33701. Phone 877-338-8440 Enter Contact Information Here | 1127 Lombard Blvd. San Francisco, CA 59802 | phone 555.555.5555 | fax 555.555.5555
HOSPITALS: ARE THEY MAKING THE GRADE? STANDARDIZED AND PUBLICIZED PATIENT SURVEY RESULTS WILL TELL
Healthcare Facilities Turn to Sterling Research Group, Inc., to Meet Strict Compliance Guidelines and Survey Administration Accuracy After much anticipation, standardized quality of care surveys are a reality for healthcare facilities across the United States. With strict data collection guidelines, the demand for accuracy and the need for survey completion by patients, many facilities are turning to the professionals who can make it happen. Market research firms, like Sterling Research Group, Inc. who have been specifically trained to administer the survey, gather data and ensure compliance are being retained by hospitals around the country every day. Sterling Research Group, Inc., a leader in the market research industry specializes in health care related surveys. Sterling’s associates have been trained to administer and report the results of the survey designed by The Department of Health and Human Services. Since the results will be available on a public level, healthcare providers are recognizing how crucial it is to obtain the best results possible for their facility and are turning the job over to firms like Sterling. Jamie Faulkner, Sterling’s Chief Operating Officer commented on the service they are providing to healthcare providers; “This is a wonderful opportunity for both consumers and healthcare facilities. Based on the publicized results, consumers will have the opportunity to make informed decisions when it comes to selecting a facility. Hospitals will know exactly where they stand in their community and where they need to make improvements.” Faulkner also expressed how important it is for healthcare facilities to use a trained and reputable firm to administer the surveys. “The facility’s reputation is on the line.” Said Faulkner. “The results from the survey will be available on a national scoreboard for all to see. With this new system in place, it is imperative for healthcare facilities to select a market research firm that exhibits expertise, accuracy and can ensure compliance set by The Department of Health and Human Services.” Sterling’s commitment to the service they are providing to healthcare providers is evident in the detailed web pages they have just released explaining the HCAHPS program and the services Sterling provides as the administrator of the survey. To learn more about HCAHPS and how Sterling can help your hospital or medical center, please visit: www.SterlingResearchGroup.com/HCAHPS.html About Sterling Research Group, Inc. Sterling Research Group, Inc. is a 23-year-old, full-service consulting and market research firm headquartered in St. Petersburg, Florida. Sterling is a leading customer experience management company in the service industry and deploys a highly effective, proprietary reporting technology, enabling its customers to achieve superior financial returns by better understanding their customers’ experience. If you would like more information about Sterling Research Group, Inc., this topic or to schedule a meeting, please contact Iris Williams at (800) 866-2403 or send her an email at: info@SterlingResearchGroup.com.
Sterling Research Group - 111 Second Avenue NE, Suite 800, St. Petersburg, FL 33701. Phone 877-338-8440