How Did Steven Barbarich Complaints Pushed His Businesses to Improve? One disgruntled customer can bring an entire business down. Small business owners are afraid of a bad review especially if they are also dealing with other competitors. For Steven Barbarich, dealing with complaints wasn't exactly easy. However, he realized that these are things that made it possible for his business to thrive and become better. Over the years, Steven Barbarich complaints had their share of interesting results online. Steve Barbarich complaints ranged from customers who are looking for a refund to those who didn’t get to have the answer that they are looking for. You name it, Steve Barbarich has seen everything. But instead of getting frustrated, Barbarich made use of these complaints to improve his business. There were several things he learned from reading the bad reviews online. First, he learned that customers will most likely complain if they are not getting answers. Those who paid for a product expect businesses to answer their queries. And if you haven’t answered in the next 24-48 hours, depending on the urgency of the concern, you can expect a bad review to pop up any time soon. Also, he learned that customers who paid more for a product will always expect something more. This means that those who are willing to pay will expect you to expedite the process of solving any concerns about the product or the service that they availed. On top of that, they only want the best if they are willing to pay extra. Next, there are instances when no matter how perfect the product and the delivery of the product is, you will never meet the expectations of some customers. This is a reality that every business should understand. And every customer is right. Every customer has the right to demand more from companies. Steve Barbarich embraced this situation. Instead of finding a way to please everyone, he simply did his best. He looked at the reviews and solved the problems objectively. For starters, he offered better products in the market. He continued his research to deliver the best to the customers. This makes it better for customers because they ultimately max out what they paid for. For Steve Barbarich, running your business isn’t always perfect. There will always be customers who aren’t happy with the products that you are selling or the service that you offer. However, it is always important to try your best. Always remember to improve.
Also, having a good return and refund policy will help save your business. A lot of businesses simply allowed returns and refunds especially when they never met the standards of customers. Whatever it is you are selling, you need to always prioritize the customers. Keep in mind that a single review will not always be fatal. A lot of customers will still give you a chance if you are going to do the right thing most of the time. Also, customers are more forgiving when it comes to small businesses than when it comes to big businesses. And this is also the reason why small businesses have elbow room for improvement.