How to Bury Complaints on Your Vacation Rental A lot of people today are looking at hotels, hostels, and vacation rentals as their options whenever they are traveling. And among those options, it seems that vacation rentals have become popular for a number of reasons. In terms of pricing, vacation rentals tend to be just as affordable as hostels. As a host, this is an opportunity to earn extra income monthly from your idle real estate. In some occasions, you can even make use of your own apartment as a rental especially if you have a spare room that you want guests to use. You have to consider the fact that the influx of your guests will ultimately depend on a number of factors. It can be your price, location, amenities, and also the reviews left by the guests. All of these factors play role in convincing potential guests. However, keep in mind those online reviews weigh just as much as personal recommendations for a lot of people online. For this reason, what are you supposed to do if you get complaints? The only logical way is to bury the bad reviews. How do you do this? 1. Learn from the bad reviews
One of the things that you should be doing is to learn from the bad review. This way, it is never going to happen again. This way, a bad review isn’t going to reappear. Having the same complaint about your vacation rental can be detrimental to your ability to book future clients because there is already a confirmation about your service or whatever it is that people didn’t like about your vacation rental.
2. Answer the bad reviews
Another great way to bury the bad review is to answer the bad review. Perhaps, you can send them a reply and let them know that the bad experience is something that doesn’t usually happen. You can let them know that you are doing your best in order for the bad experience to never happen again to future guests. Be sure to write sincerely because this can definitely affect your future booking.
3. Encourage other guests to leave a good review
Now, once you’ve done both, you will also need to get more good reviews. Typically, different platforms will most likely average the score given to you. By having good reviews, your score will pick up. And for some people who are also filtering based on reviews, this is a good thing. But of course, consider bad reviews removal as a long term thing. If someone gave you a 3 out of 5 rating, you will need at least five perfect scores in order to offset the bad review.
4. Make a good first impression
First impressions can last. You want to make sure that you make an impact from the very start. Welcome the guests well in order to immediately catch their attention. A lot of hosts tend to have a bad experience running their business. The reality is that this is part of the learning process. You just have to learn how to cover up the bad reviews. These steps can help accentuate what you are offering best.