F&BPlaybook-
GreaterChinaandMongolia 希尔顿花园酒店 - 大中华区及蒙古餐饮手册
HiltonGardenInn
General Introduction 总体介绍
F&B Vision 餐饮愿景
F&B Key Attributes 餐饮关键属 性
Hours of Operation 营业时间
Breakfast 早餐
General Introduction 总体介绍
Key Moments 关键时刻
TableSet Up 餐桌布置
Menu Requirements 菜单要求
Lunch & Dinner 午餐和晚餐
General Introduction 总体介绍
Key Moments 关键时刻
TableSet Up 餐桌布置
Menu Requirements 菜单要求
Beverage饮品
General Introduction 总体介绍
Key Moments 关键时刻
Menu Requirements 菜单要求
Meeting & Event 会议和活动
General Introduction 总体介绍
Menu Requirements 菜单要求
Retail
General Introduction 总体介绍
Key Attributes 关键属性 Product Categories 产品类别
Offering Requirement- Minimum Options
产品清单要求- 最低要求
Index 目录 2
General Introduction 总体介绍
3
“Hereiswherewe are from. This iswho we are, atHiltonGardenInn, you do not have to travelfarfor originalauthentic food.”
“我们的出发点和宗旨：
F&B Vision
4
在希尔顿花园酒店，您不必再为了 原汁原味的正宗美食而远行。”
餐饮愿景
F&B Key Attributes
餐饮关键属性
Our F&B offeringis authentic,brightand fresh - justlikeour brand personality. 我们的餐饮供应是地道的、明亮的、新鲜的 - 就像我们的品牌个性。
Brighthearted 明快热诚
We aim to capture and celebrate the character of our community. We offer surprising and fun choices that make your day brighter by putting forward creativity and originality. Dining with us leaves you inspired with the energy to havea brightday.
我们的目标是捕捉并发扬顾客群体当中的自我个性。我们充满创造力和独创性， 提供令人惊喜和有趣的选择，照亮您一天的好心情。在此用餐会让您充满活力，并 拥有美好的一天。
Open
We are open and inclusive. Our priority is to create a warm dining atmosphere where all our guests to feel at ease. Our menu is smartly designed to appear to a wide range of guests. Leveraging our communal lobby and restaurant concept, we provide engaging social experiences for guests and locals alike.Our aimis thatyou connectover meals andHiltonGarden Inn. 我们是开放和包容的。我们的首要任务是营造一个温馨的就餐氛围，让所有的客人 都感到轻松自在。我们的菜单设计巧妙，以吸引各式顾客。利用我们的公共大堂和 餐厅空间概念，我们为住客和本地访客提供引人入胜的社交体验。
我们的目标是让您通过用餐建立与希尔顿花园酒店的亲密连接。
Authentic 地道 Inclusive 包容 Warm 温暖 Creative 创新 Fresh 新鲜 Flexible 灵活 Local 本地 Holistic 全面
开放
5
F&B Key Attributes
餐饮关键属性
Beauty in Simplicity 简洁中的美
We present our easy to understand menu choices in a clean and simple manner. In all we do at Hilton Garden Inn there is a underlying lightness and freshness. Less is more!
我们菜单的呈现方式简洁明了，易于理解。
我们在希尔顿花园酒店所做的一切都有一种内在的轻盈和清新。
Mindful 匠心
Providing freshly prepared produce with healthy nutrients is our priority. Our offering is nourishing and comforting, each menu item is prepareddaily using onlythefreshestingredients.
We source locally and seasonally to create healthy and authentic dishes thataredesigned to be good to heart and mind.
新鲜制作出健康营养美食，是我们的第一要务，它们提供滋养和慰藉的效果。
每天都选用最新鲜的食材制作每一道菜。我们搜集当地时令食材，以创造出 健康和地道的菜肴，抚慰顾客的身心健康。
Authentic 地道 Inclusive 包容 Warm 温暖 Creative 创新 Fresh 新鲜 Flexible 灵活 Local 本地 Holistic 全面
6
化繁为简，以少胜多!
Hours of Operations 营业时间
The hotel must serve breakfast, dinner, and in-room dining. Food must also be available through retail, 24 hours per day.
酒店必须提供早餐、晚餐和客房用餐。商店也必须24小时保持营业。
Breakfast 早餐
Breakfast must be available between the hours of 7:00 am to 10:00 am each day. Extended hours are permitted.
每天上午7 至 10点必须提供早餐，酒店也可在满足此时间段的基础上， 延长早餐供应时间。
Breakfast may be served through the lunch hours of operation on weekends and holidays.
Lunch 午餐
Lunch service is determined by each property and local market demand.
Lunch (if offered) should be available for 2.5 hours. 午餐（如果提供的话）的服务时间至少 2.5个小时
Dinner 晚餐
Dinner must be offered a minimum of 4 hours per day 晚餐服务时间至少4个小时。
In addition to the food service hours of operation, all the outlets’ hours of operation must be appropriate to the market requirements and conform to closing or regulated times imposed by applicable law
餐饮服务除以上营业时间外，所有门店的营业时间必须符合市场要求，并遵从相关法规规定 的营业或歇业时间。
可在周末和节假日的午餐时间提供早餐。
午餐服务取决于每个酒店和当地市场需求。
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Breakfast 早餐 8
General Introduction 总体介绍
Allergy information must be available for each item served. Information should be obtained from the hotel’s supplier.
A printout of the allergy information must be kept in the kitchen. 酒店应该从供应商处获得菜品过敏源提醒信息，所有的过敏信息应该打印 出来保存在厨房。
The offering guide containing minimum requirements for food and beverage items are included.
所供应的食品和饮料，《菜单指南》中做出了最低要求。
For products defined as “Optional” determine by individual hotels to incorporate the local marketing demanding. 对于定义为“可选项目”的产品，是指酒店根据本地市场需求酌情供应的产品。
Each hotel maintains key stations for serving breakfast, thought the layout may vary per hotel, it is important to observe the minimum and maximum for each station.
每家酒店都设有早餐供应区域，尽管每家酒店的布局可能有所不同， 但每个就餐区域务必遵守最基本要求，亦不得超逾规定要求。
HotDrinks 热饮
Stimulating blends ofcoffee and teas
香浓的咖啡和茶
Cereals and ColdFood 谷物类和冷食
Cereal and fresh yogurt, along with refreshing seasonal fruits, juices, cold cuts and cheeses
麦片和新鲜酸奶，以及新鲜的时令水果、果汁、冷切和奶酪
Bakeries and Pastries 烘焙食品和糕点
Varietyofbaked breads and pastries 健康的新鲜烘焙面包和糕点
HotFood 热菜
A selection offreshly cooked hot items and local specialties including congee 精选新鲜烹调的热菜和当地特色菜，包括粥
Chef’s Station 明档
Cooked-to-order noodles and local specialties and eggs (cooked any style) 现点现做面条、当地特色菜、现煎鸡蛋（可提供不同烹制方式）
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Key Moments
Greet 迎宾问候
Greetguests upon arrivalwith eye contact, a genuine smile and a warm greeting such as, “Good Morning, welcome.”
客人抵达餐厅时，服务人员要有眼神接触，送上真诚的微笑和 温暖的问候，例如：“早上好，欢迎光临”来迎接客人。
When possible, greet each guest by name. 如有可能，请在问候时加上客人的名字。
2 Seat 引领就座
Seat guests comfortably. Offer assistance with luggage, jackets, chairs, etc.
让客人舒适的就座。
并提供行李寄存、外套保管和增减座椅等服务。
Remember to address special needs such as high chairs or requests for quiet areas ofthe restaurantwith power outlets for meetings, etc.
请记得满足客人的特殊需求，例如提供高脚椅或帮助安排 在餐厅安静区域用餐，以及提供会议所需电源插座等需求。
Buffet Introduction 自助餐介绍
Invite guests to the buffet. 邀请客人前往自助餐区域。
Describe the cooked-to-order section located on the buffet with highlighting the signature noodle station.
向客人介绍现场烹饪的各个档口的简要信息， 并特别强调提及我们具有特色的面档。
Check Guest Satisfaction 客人满意度询问
Check with guest for breakfast satis faction, “how is your breakfast?”, “Is there anything else we can o ffer to make your breakfastmore delightful?”
询问客人是否对酒店的早餐感到满意，“您对您的早餐满意吗， “还需要我们为您做什么让您用餐更满意？”
When necessary, immediate action to make up the guest satisfaction is empoweredto take.
必要时，允许员工立即采取行动来提升客人的满意度。
Report back to the Breakfast Ambassador for any further necessarily follow up needed 如有进一步跟进需要，请向早餐大使反馈。
Farewell 告别
Sincerely thankguests when they depart.
当客人离开餐厅时真挚的向他们表示感谢。
Warmly encourage guests to return with the words, “Good-bye and we hope to see youagain soon!”
热情的邀请客人再度光临，“再见，期待您的再次光临！”
HGI’s Signature - Breakfast Ambassador 希尔顿花园酒店的早餐服务特色-早餐大使 Assign a management team member to be the BreakfastAmbassador every morning.
每天早上指派一位管理团队成员为早餐大使。 Breakfast Ambassador checks guest satisfaction, summarize guest feedbacks and share with hotel management team on daily basis.
早餐大使需要询问客人满意度，每天总结客人反馈并 汇报酒店管理层
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关键时刻
3 4 5
10
Table Set Up 餐桌布置
Fork and knife 刀和叉 Chinese spoon 中式瓷
Chopstick 筷子
4 Salt and pepper shaker 盐和胡椒罐
5 Plain whitepaper (min size40*40mm) or clothnapkin
白色纸巾（40*40mm）或布质餐巾
Pleasenote: Table clothes arenot permitted
1 2 3 4 6 6 6 6 5 5 5 5 11
Item Description 物品描述
请注意：不允许使用桌布
1 2 3 勺
6 Placemat 餐垫
Our breakfastmeal periodtable setting standard. 我们早餐的摆台标准。
Table Set Up
餐桌布置
The following table setting is the standards for our breakfastmeal period.
Without Cutleries Caddy Option
Plain white paper (min size 40x40mm) or cloth napkin 白色纸巾（40x40mm）
Table decoration (optional)桌面摆设
3 Sugar caddy (served coffee set-up only) 糖罐
Salt and pepper shakers 盐和胡椒罐
Fork and knife刀和叉
Chinese spoon 中式瓷勺Chopstick 筷子
Placemat 餐垫
12
或布质餐巾
1 2
4 5 6 5 7 5 7 5 7 5 7 1 2 3 4
6 6 6 6 7
Coffee & Tea
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Coffee & Tea Section 咖啡和茶 Coffee 咖啡 Regular coffee 普通咖啡 1 Espresso 浓缩咖啡 1 Cappuccino 卡布奇诺 1 Latte 拿铁 1 Decaffeinated coffee 无咖啡因咖啡 1 Sugar 糖 White sugar 白糖 1 Brown sugar 黄糖 1 Sweetener 健怡糖 1 Tea 茶 Earl grey 伯爵茶 1 English breakfast 英式早餐茶 1 Green tea 绿茶 1
咖啡和茶 1 11 12 13 White sugar 白糖 Brown sugar 黄糖 Earl grey 伯爵茶 Water thermo 保温瓶 Trash bin 垃圾桶 English breakfast 英式早餐茶 Sweetener 健怡糖 8 9 10 Green tea 绿茶 Coffee cup 咖啡杯 Coffee spoon 咖啡勺 1 Coffee machine 咖啡机 2 3 4 5 6 7 11 12 Coffee saucer 咖啡碟 2 3 4 6 8 10 5 7 9 13 13 Water dispenser 饮水机
Drinks & Yogurts
饮品和酸奶
Selection of juice 优选果汁 Iced water 冰水 Plain yogurt 原味酸奶 Fruit yogurt 水果味酸奶 Low fat yogurt 低脂酸奶 Apple juice 苹果汁 Orange juice 橙汁 1 Glass 玻璃杯 2 3 4 5 6 7 8 Coldwell Set Up 冷板摆台 1 2 3 4 5 6 7 8 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Beverage Section 饮品区 Juice 果汁 Orange juice 橙汁 1 Apple juice 苹果汁 1 Selection of juice 优选果汁 1 Pineapple juice 菠萝汁 Grapefruit juice 西柚汁 Carrot juice 胡萝卜汁 Mango juice 芒果汁 Water (bottled / pitcher / dispenser) 水（瓶装 / 扎壶装 / 饮水机） Iced water 冰水 1 Cold Food Section 冷食区 Yogurt 酸奶 Plain yogurt 原味酸奶 1 Fruit yogurt 水果味酸奶 1 Strawberry 草莓 Mango 芒果 Peach 水蜜桃 Chinese date 红枣 Low fat yogurt 低脂酸奶 1 14
Cereals & Milk
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Milk Soybean milk 豆浆 1 Skimmed milk 脱脂牛奶 1 牛奶 Full milk 全脂牛奶 1 Peanuts 花生 1 Nuts / dry fruits 坚果 / 干果 Walnuts 核桃 1 Selection of nuts / dried fruits 优选坚果/干果 Raisins 葡萄干 Dried apricot 杏干 1 Banana chips 香蕉干 Dried kiwi 猕猴桃干 Cereals & Milk Dried fig 无花果干 Corn flakes 玉米片 谷物和牛奶 1 Cereals 8 All bran 全麦麸麦片 1 9 Chocolate cereal 巧克力麦片 1 谷物 10 Selection of cereal 优选麦片 Puff rice 脆香米 1 Honey nuts 蜂蜜坚果 Cheerios 谷物圈 Healthy option 其他健康选项 11 12
谷物和牛奶 11 Glass玻璃杯 12 Bowl 碗 15
Cold Station
Watermelon 西瓜
Sliced cheese (optional)
(可选择项目)
Slicedcold cut (optional)
Selection of sliced cheese
Seasonal fruit 时令水果
Cheddar 切达干
Emmental 埃曼塔尔干
Max to 2 最多2种
Selection of cold cut
Salami 意大利腊肠
Cooked ham 熟火腿
Pastrami 帕斯特里尼
Air dried beef 风干牛肉
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冷食类 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 新鲜水果 1 Local seasonal fruit 本地时令水果 鲜切水果
of
fruit 优选鲜切水果 1
Selection
cut fresh
Honey melon 哈密瓜 Orange 橙
切片奶
优选切片奶
Mozzarella 莫扎里拉干 Brie 布里干
冷切
Cold Food Section 冷食区
(可选择项目）
优选冷切
最多
种
Max to 3
3
Salad 色拉 Tomato 西红柿 1 Cucumber 黄瓜 1 Carrot 胡萝卜 1 Corn 玉米 1 Mixed greens 混合绿叶色拉 1 Saladdressing 色拉酱 Vinaigrette balsamic 意大利黑醋汁 1 Thousand island dressing 千岛酱 1 1 Japanese sesame dressing 日式芝麻酱 5 6 6
1 Whole fresh fruit
3 4 5 6 1 1 222 2 2 222 5 55 5 5 5 55 5 5 5 3 33 4 6 6 44 6 1 1 1
2 Cut freshfruit
Bakery 烘焙类 3 4 5 6 8 10 7 9 11 2 1 Toast machine 吐司机 12 Plates 盘子 17 12 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Bakery Section 烘焙区 Pastries /muffins 起酥糕点 / 麦芬 1 Plain croissant 原味羊角包 1 2 Chocolate croissant 巧克力羊角包 1 3 Soft roll 软包 2 Sliced breads 切片面包 4 White toast 白吐司 1 5 Brown toast 全麦吐司 1 Condiments 小料 6 Marmalade 橘子果酱 1 7 Honey 蜂蜜 1 Guanshenyang 冠生园 8 Strawberry jam 草莓酱 1 Dardo or Hero 奥地利德宝或英雄 9 Chocolate sauce 巧克力酱 1 Hershey’s 好时 Butter / margarine 黄油 /人造黄油 10 Unsalted butter 无盐黄油 1 Anchor 安佳 11 Margarine 人造黄油 1 Anchor 安佳
Hot Food
热食类 1 2 3 4 5 18 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Hot Food Section 热食区 Western Selections 西式选项 1 Pork sausage 猪肉肠 1 2 Chicken sausage 鸡肉肠 1 3 Hash brown 炸薯饼 1 4 Bacon 培根 1 5 Baked beans 焗豆 1
Hot Food 热食类
Chinese fried noodles 中式炒面
Sin chew fried rice noodles 星洲炒米粉 Fried noodle 炒面
E-fu fried noodles 炒伊面
Char siew fried noodles 叉烧炒河粉
Fried dry noodles 炒公仔面
Local fried noodles 本地特色炒面
Curry fried rice 咖哩炒饭
Yangzhou fried rice 扬州炒饭
Fried rice with sausage 香肠炒饭
Local fried rice 本地特色炒饭
Sautéed broccoli with garlic 蒜泥炒西兰花
Cabbage with oyster sauce 蚝油菜心
Spicy and sour potato shreds 酸辣土豆丝
Cabbage with soup 上汤娃娃菜
Poach iceberg lettuce 白灼西生菜
Local dish 当地特色
Section 选项 Categories 种类
Items 具体名称 Standard Requirement 标准要求 Suggestion 建议
Specific
1
Hot Food Section 热食区 Chinese 1 Selections 中式选项 Fried rice 炒饭 1
Nasi Goreng 印尼炒饭
Local specialty 1 本地特色菜点 Stir-fried or steamed vegetables 清炒或清蒸时蔬 1
19
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Hot Food Section 热食区 2 Condiments 调味品 Ketchup 蕃茄酱 1 Soya sauce 酱油 1 Spicy sauce 辣酱 1 Vinegar 醋 1 Vintage Shanxi vinegar 山西老醋 Red vinegar 大红浙醋 Shanghai rice vinegar 上海米醋 2 1 1 1 1 20
Hot Food 热食类
20 Congee 粥 3 4 5 9 10 11 12 Bowl 碗 6 7 8 13 Plate 盘子 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Hot Food Section 热食区 Congee 粥 1 Plain congee 白粥 1 2 Flavored congee 风味粥 1 Preserved egg and pork 皮蛋瘦肉粥 Mixed grains 杂粮粥 Fish 鱼片粥 Chicken 鸡丝粥 Seafood 海鲜粥 Beef 牛肉粥 Pumpkin 南瓜粥 Congee condiments 粥类小料 3 Pork floss 猪肉松 1 Xinqiaqiao or Xindongyang 鑫恰巧或新东洋 4 Dace with black bean 豆豉鲮鱼 1 Eagle Coin or Yuehua 鹰金钱或粤花 5 Spring onion 香葱 1 6 Preserved bean curd 腐乳 1 7 Salted egg 咸蛋 1 8 Coriander 香菜 1 9 Preserved pickle 酱菜 1 Pengsheng 蓬盛 10 Preserved mustard leaf with olive 橄榄菜 1 11 Fried peanuts 油炸花生 1 12 13 1 2
Steamed Food 蒸菜
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Hot Food Section 热食区 Steamed grain 谷类杂粮 1 Corn 玉米 1 2 Sweet potato 红薯 2 Steamed dim sum 蒸点 3 Meat bun 肉包 1 Zhongyin, S a nqua n or Anjoy 中饮, 三全或安井 4 Vegetable bun 菜包 1 5 Creamy custard bun 奶黄包 1 Youtiao 油条 6 Youtiao 油条 1 Delion 德立安 1 2 4 3 5 6 Plate 盘子 7 7 22
Cook to Order 现场烹饪
Local noodle 当地特色 1
Rice noodle 米粉
Vermicelli 粉丝
Egg noodle 鸡蛋面
Noodles 面类 2
Instant noodle 方便面
Yee Mee noodle 伊面
Pho 河粉
Beef bone broth 牛骨汤
Chicken broth 鸡高汤
Lamb bone broth 羊骨汤
Noodle broths 面汤 2
Pork bone broth 猪骨汤
Vegetable broth 蔬菜汤
Local broth 当地特色汤
Braised beef 红烧牛肉
Noodle gravies 面浇头 2
Local gravy 当地特色浇头
Pork ball 猪肉丸
Beef ball 牛肉丸
Fish ball 鱼丸
Choi sam 菜心
Cabbage 白菜
Bok choy 小青菜
Noodle side dishes 配菜 6
Broccoli 西兰花
Iceberg lettuce 西生菜
Tomato 蕃茄
Shiitake mushroom 香菇
Enoki mushroom 金针菇
Local sides 当地特色配菜
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议
to Order Section 现场烹饪区 Noodles 面类
Cook
23
Noodles 面食
Set Up 面类布置 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Cook to Order Section 现场烹饪区 Noodle condiments 面档小料 Soya sauce 酱油 1 Vinegar 醋 1 Spicy sauce 辣酱 1 Sesame oil 香油 1 Coriander 香菜 1 Spring onion 香葱 1 Local choice 本地小料 1 1 Noodle broth 面汤 Noodle boiler 煮面机 2 Noodle gravy 面浇头 3 Noodles 面类 5 4 1 4 Local noodles 当地特色 1 5 Noodle side dish 配菜 6 Soya sauce 酱油 3 7 Sesame oil 香油 8 Vinegar 醋 10 11 12 9 Spicy sauce 辣酱 2 2 10 Spring onion 香葱 6 7 8 9 11 Local choice 本地小料 12 Coriander 香菜 24
Noodles
Cook to Order 现场烹饪
Cook to Order Section
Fresh eggs cookedany style
Scrambled 炒蛋 Boiled 水煮蛋
Sunny side up 太阳蛋
Over easy 双面煎蛋
Omelet 煎蛋卷
Poached egg 水煮蛋
Condiments for eggs
1 Tomato 西红柿 7 Maggie sauce 美极酱油
2 Onion 洋葱 8 Spicy sauce 辣酱
3 Cheese 奶 9 Vinegar 醋
4 Bell pepper 甜椒 10 Ketchup 蕃茄酱
5 Bacon 培根 11 Plate 盘子
6 Mushroom 蘑菇 12 Sauce bowl 酱料碗
1 2 3 4 5 6 7 8 11 9 10 Sauté pan 平底锅 Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议
现场烹饪区
煎蛋卷（馅料） Bacon 培根 1 Cheese 奶 1 Mushroom 蘑菇 1 Bell pepper 甜椒 1 Tomato 西红柿 1 Onion 洋葱 1
Omelet(fillings)
不同风格的烹饪方法的鸡蛋
Required 按要求提供 1
鸡蛋调味料
Vinegar 醋
Ketchup 番茄酱 1 Spicy sauce 辣酱 1 12
Maggie sauce 美极酱油 1
1
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Lunch & Dinner 午餐和晚餐
General Introduction
总体介绍
This section provides all the guideline, information and requirements There are guidance on how the menu is split between
you need to deliver an exceptional dinner experience in a consistent manner. Lunch is optional depending on market demand.
本节提供了午餐和晚餐需遵从的所有指南、信息和要求，请遵照执行以 给予客人非凡的午晚餐体验。午餐可根据市场需求选择是否提供。
Our goal is to keep our Guest happy to stay in-house for food and beverages, as opposed togoing elsewhere.
This will increase incremental revenue.
我们的目标是让客人欣然享受酒店的餐饮，而不是到别处消费， 如此将增加我们的营业收入。
Hilton Garden Inn is a ffocused service brand with efficient food and beverages services. A happy, focused and committed Foo d and Beverage Team will bring our Guests an experience that they will remember and appreciate. Following this guide and pu tting it into practics will enable us toreach our goal
希尔顿花园酒店是一个以高效餐饮服务为重点的酒店品牌。
我们快乐、专注、有使命感的餐饮服务团队将为客人带来难忘的愉悦 体验。 请遵循这个指南并把它付诸实践，以使我们达到预期目标。
Dining to take away mus t be available to Guests daily. Take away orders are prepared by restaurant and picked up at the restaurant reception by Guest 日常的餐饮外带服务是必须提供的， 客人可在餐厅接待处提取由餐厅准备的所点餐食。
starters, mains, desserts and side dishes. The total number of dishes must be no less than 20.
对于如何分配前菜、主菜、甜点和配菜有具体的指导。
菜品的总数不能少于20个。
The menu must include: 菜品必须包括：
Beef Burger (Brand icon dish)
Our signature burger served with dill pickle, lettuce, tomatoes & red onion. (Please note bacon, cheese, choice of roll /bun and side fries or crisps are alloptional.)
莫利比汉堡（招牌菜）
以第一家康莱德希尔顿命名。我们的招牌汉堡配酸黄瓜、生菜、番茄和 the comfort of all Guest, including those in the the shared 红洋葱。（请注意培根、芝士、小圆面包、薯条或薯片都是可选的） space.
菜单需能在餐厅及吧台区共用，有必要在菜单设计时考虑到所有客 Signature Beef Noodle Soup & Local Noodle Dish
The menu is flexible to be cross sold to the restaurantand the bar area.When designing the menu, it is necessaryto consider 人的舒适度，包括在共享空间用餐的客人。
Menu items defined as “Market Demand” refer to items specially formulated and chose by the ho tel to promote lo cal specialties
菜单上定义为“市场需求”的菜品，是指酒店为了推广当地特色菜品
Mininum number ofdishes - 20 最少菜品数量- 20 个
Maximum number ofdishes - 30 最多菜品数量- 30 个
A signature beef noodle soup with approved standard recipe,cooking method and presentation is mandatorily to be applied for HGI’s lunch / dinner. A local authentic noodle dish is required to be listed to enhance noodle as the HGI’s highlighter in China.
招牌牛肉汤面和当地特色面品
招牌牛肉汤面的标准配方和烹饪方法和呈现方式，必须遵循 标准配方，提供与午餐与晚餐。要求在菜单中增加当地正宗特色 面食，以使面食成为希尔顿花园酒店餐饮中的亮点。
Minimum two Vegetariandishes
The Choice of Vegetarian dishes are determined by“Market Demand”, the ingredients and cuisine type are locally orientated.
最少两道素食
素食菜单的选择由酒店以市场需求决定， 采用本土化的食材和烹饪风格。
Children’s Menu 儿童菜单
Children’s menu must be available.
必须提供儿童菜单。
Allergen Information 过敏源信息 Allergyinformation must be availableforeach item served.Information should be obtained from the hotel’s local supplier. A printout of the allergyinformation must be kept in the kitchen.
酒店应该从供应商处获得菜品过敏源提醒信息， 所有的过敏信息应该打印出来保存在厨房。
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而特别选择和制作的。
Key Moments
关键时刻
Greet 迎宾问候
Greatour Guest within 30 second of arrivalwith eye contact, a genuine smile and a warmgreeting such as: “ Goodafternoon /evening. Welcome.”
在客人抵达餐厅后的30秒内，我们需要送上真挚的眼神、 热情的微笑和温暖的问候，例如：“下午好、晚上好、欢迎光临” 来迎接客人。
When possible, greet each Guest by name. 尽可能地使用客人的名字来问候客人。
2 Seat 引领就座
Seat guests comfortably. Offer assistance with luggage, jacket, chairs, etc. 让客人舒适的就座。
并提供行李寄存，外套保管和增减座椅等服务。
Remember to address special needs such as high chairs or requests for quiet areas ofthe restaurantwith power outlets for meetings, etc.
请记得满足客人的特殊需求，例如提供高脚椅或帮助安排在餐 厅安静区域用餐，以及满足会议所需电源插座的需求。
3 Take order 询问点单
Briefly introduce the menu offerings, include allthe signature items.
简单扼要地向客人介绍菜品，包括所有的招牌菜。
Take the order following the standard order taking procedure in an effective, knowledgeable and confident manner.
按照标准的点单流程为客人点单，点单时自信、高效。
4 Service 服务宾客
Food and beverages items are served as the standard requirement.
Pay attentionto the Guests, and ensure continuous service.
时刻关注客人的需求，并在客人用餐期间持续提供餐桌服务。
Antecipate and exceed Guests needs and requests if any are raised.
Check Guest Satisfaction 宾客满意度问询
Check with Guests to ensure they are satisfied with their meal:
” How is your lunch / dinner?” / “is there anything else we can offer to make your meal more delightful?”
询问客人是否对午餐或者晚餐感到满意，
“您对您的午餐 / 晚餐满意吗？”，
“还需要我们做些什么让您满意？”
When necessary, take action immediately to rectify any problems and make sure Guest are satisfied.
允许员工必要时即刻采取行动，以纠正问题并确保客人感到满意。 Report backto your supervisor for any further follow-up needed.
如有进一步跟进需要，请向您的主管反馈.
Sincerely thanks our Guests when they depart.
当客人离开餐厅时真挚的向他们表示感谢。
Warmly encourage guests to return with the words, “Good-bye and we hope to see youagain soon!”
热情的邀请客人再度光临，“再见，期待您的再次光临！”
HGI Lunch & Dinner Key Service Moments
- delivering Hilton Garden Inn meals in a brighthearted way
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1
按照餐饮服务标准和程序上菜。
5
主动满足客人的需求并超越客人的期望
6 Farewell 告别
希尔顿花园酒店午餐和晚餐服务关键时刻
- 以 明快热诚的花园精神倾情奉 上
Table Set Up 餐桌布置
Our lunch and dinner meal periodtable settingstandard.
Item Description 物品描述
1 Fork and knife 刀和叉
2 Dessert spoon 甜品匙
5
3 Chopstick 筷子
4 Salt and pepper shaker 盐和胡椒罐
6 5 Placemat 餐垫
6 Plain whitepaper (min size40*40mm) or clothnapkin
白色纸巾（40*40mm）或布质餐巾
7 Tabledecoration (optional)
午晚餐的摆台标准。
6 1 2 3 4 7 5 5 5 6 6
桌面装饰（可选择） 29
Menu Requirements
菜单要求
Noodle面条 Standard noodle 标准面条
Broth 面汤
Gravy 面浇头
Signature Beef
Noodle Soup
Noodle condiments 面条调味品
Beef broth 牛肉汤
Braised beef 红烧牛肉
Spring onion 青葱
Coriander 香菜
Preserved vegetables 酱菜
Black bean chili sauce
黑豆辣椒酱
Rice vinegar 米醋
Local Noodle Dish 当地面食
Noodle面条
Local authentic noodle dish
当地特色面
Local signature 当地特色
Section 选项
种类
具体名称 Standard Requirement 标准要求
Categories
Specific Items
招牌牛肉面
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Menu Requirements 菜单要求
Arrabiatta 意式香辣蕃茄酱
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议
salad 凱撒色拉 Green salad 绿叶色拉 1 Cobb salad 美式考佰色拉 Starters 前菜 Garden green salad 绿色田园色拉 Mushroom soup 蘑菇汤 Soup 汤 1 Pumpkin soup 南瓜汤 Minestrone 意式蔬菜汤
asparagus in butter 黄油炒芦笋 Restaurant Menu 餐厅菜单 Vegetarian dishes 素食 Vegetarian dish 素食 2
style grilled vegetables with pesto 意式烤蔬菜配罗勒酱 Tomato pasta 蕃茄意面 Mobley burger 莫利比汉堡 1
Caesar
Sauteed
Italian
金枪鱼鸡蛋 Sandwich /Burger / Pasta 三明治 / 汉堡 / 意面 Selection of sandwich 精选三明治 1
Tuna & egg
咸牛肉
Salted beef
Ham & egg 火腿鸡蛋 Chicken 鸡肉
Selection of
精选意面 1
Tomato sauce 蕃茄酱
pasta
Bolognese 蕃茄肉酱 Carbonara 奶油培根酱
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and veggies
Grilled beef tenderloin with fries and veggies
Lamb stew with mashed potatoes
Grilled salmon with sauteed vegetables and lemon
Desserts
Guilingao - Turtle shell and Chinese root jelly 龟苓膏
Sweet white fungus soup 银耳羹
Coconut tapioca 椰汁西米露
Cheese cake 芝士蛋糕
Chocolate tart 巧克力挞
Raspberry tart 树莓挞
Fruit platter 水果拼盘
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Restaurant Menu 餐厅菜单 Rice / Noodle/ Dumpling 米饭 / 面条 /水饺 Beef noodle 牛肉面 1 Selection of Chinese noodle 精选中式面 1 Selections of dumpling / Dim sum 精选面食 / 蒸点 2 Mains 主菜 Selections of rice 精选米饭 1 Curry fried rice 咖哩炒饭 Yangzhou fried rice 扬州炒饭 Nasi Goreng 印尼炒饭 Local fried rice 本地特色炒饭 Selections of Chinese dish 精选中式热菜 5 Pork 猪肉 Beef 牛肉 Chicken 鸡肉 Fish or seafood 鱼或海鲜 Selections of Western dish 精选西式热菜 2 Grilled ribeye steak with fries
扒肉眼牛排配薯条及时令蔬菜
Menu Requirements 菜单要求
扒菲力牛排配薯条及时令蔬菜
烩羊肉配土豆泥
扒香煎三文鱼配时令蔬菜及柠檬
英式炸鱼薯条
Fish and chips
甜点 Selections of dessert 精选甜点 2
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饮品 33
Beverages
General Introduction 总体介绍
Welcome to the Beverage Operations Guide. This information gives you valuable guidelines and requirements for beverage service.
欢迎使用《饮品运营指南》，这些信息为您提供了针对饮品服务的准则和要求。
Every Hilton Garden Inn must offer the sale of beer, wine, spirits and non-alcoholic beverages, subject to local / national licensing regulations. 每一家希尔顿花园酒店都必须提供啤酒、葡萄酒、烈性酒和非酒精饮料的销售，
Minimum daily hours are between 17:00h and 21:30h. Extended hours are permitted subject to local / national licensing regulations
5点00分 （ 17:00）至晚上9点00分（21:00）。
根据当地 / 国家的许可及规定，可适当延长营业时间。
Allergy information must be available for each item served. Information should be obtained from the hotel’s supplier. A printout of the allergy information must be kept in the bar.
酒店应该从供应商处获得菜品过敏源提醒信息，所有的过敏信息应该打印出来保存 在酒吧里。
The offering guide containing minimum requirements for beverage items are included.
《饮品菜单指南》里包含对所提供饮品最低要求。
For products defined as “Optional” determine by individual hotels to incorporate the local marketing demanding 对于定义为“可选项目”的产品，是指酒店可以依据本地市场需求，决定是否需要 提供的产品。
而且必须遵守当地 / 国家的酒类相关许可及规定。
每日最少营业时间为下午
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Key Moments 关键时刻
Greet 迎宾问候
Greetguests within 15 seconds of arrivalwith eye contact, a genuine smile and a warmgreeting such as, “Good afternoon /evening, welcome.”
在客人到达后的15秒内，我们可以送上真挚的眼神、热情的微笑 和温暖的问候，例如“下午好 / 晚上好，欢迎光临”来迎接客人。 When possible, greet each guest by name. 尽可能地使用客人的名字来问候客人。
2 Seat 引领就座
Seat guests comfortably. Offer assistance with luggage, jackets, chairs, etc. 让客人舒适的就座。
并提供行李寄存、外套保管和增减座椅等服务。
Remember to address special needs such as high chairs or requests for quiet areas of the bar with power outlets for meetings, etc.
记得满足客人的特殊需求，例如提供高脚椅，或帮助安排在餐厅 安静的区域内用餐，以及提供会议所需电源插座等。
3 Take order 询问点单
Briefly introduce the beverage offerings. 简单介绍一下饮品。
Take order following the standard order takingprocedure in an effective, knowledgeable and confident manner.
按照标准的点单流程为客人点单，点单时自信、高效。
Service 服务宾客
Beverage is served as the standard requirement. 按照标准程序和要求呈上饮品。
Constantly attention tothe guest, and refilling service is offered.
时刻关注客人，并为客人提供续杯服务。
Anticipate and exceed the guest needs and requirement if any is raised.
5 Beverage Quality 饮品质量
Freshness ofallthe ingredients 保证各种配料的新鲜度
Correct glassware 使用正确的玻璃器皿
Right temperature 确保正确的温度
Knowledge and skill 运用专业知识和技能
Check Guest Satisfaction 宾客满意度问询
Check with Guest for satisfaction, “how is your drink?”, “Is there anything else we can offer to make you more delightful?”
询问客人是否对酒店的饮品感到满意，
“还需要我们做些什么让您更满意？”
When necessary, immediate action to make up the guest satisfaction is empoweredto take.
允许员工在必要时即刻采取行动，以足客人的满意度。 Reportback toyour supervisor for anyfurther necessarily follow up needed.
如有进一步跟进需要，请向您的主管反馈。
Farewell 送别宾客
Sincerely thankguests when they depart.
当客人离开时真挚的向他们表示感谢。
Warmly encourage guests to return with the words, “Good-bye and we hope to see youagain soon!”
热情的邀请客人再度光临，“再见，期待您的再次光临”!
6
主动满足客人的需求并超越客人的期望。
“您对您的饮品满意吗？”，
1
4 35
Menu Requirements 菜单要求
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Selection of local beer 1 Tsingdao or other local beer 精选本地啤酒 青島或本地啤酒 Bottled beer Heineken 喜力 Asahi 朝日 瓶装啤酒 Selection of imported brand beer 精选进口啤酒 1 Corona 科罗娜 Carlsberg 嘉士伯 Budweiser 百威 Hoegaarden 福佳 W hi te wine 白葡萄酒 1 Sauvignon Blanc 长相思 Wines 葡萄酒 Red wine 红葡萄酒 1 Cabernet Sauvignon 赤霞珠 Alcoholic Beverages 酒精性饮饮品 Champagne / Sparkling wine 香槟 / 起泡葡萄酒 1 Whisky 威士忌 1 Jameson 尊美醇 Spirits 烈酒 Vodka 伏特加 1 Absolut 绝对伏特加 Gin 杜松子酒 1 Beefeater 必富达 Americano 阿美利加诺 Cocktails 鸡尾酒 Selection of cocktail 精选鸡尾酒 1 Bay Breeze 海湾清风 Black Russian 黑俄罗斯 Gin Tonic 金汤力 Old Fashioned 古典 36
Menu Requirements 菜单要求
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Non-alcoholic Beverages 非酒精性饮品 Soft drinks /water 软饮 / 矿泉水 Soda 碳酸饮料 3 Coca-Cola 可口可乐 Diet Coke or Coke zero 健怡可乐或零度可乐 Sprite 雪碧 Club soda 苏打水 1 Tonic water 汤力水 1 Local mineral water 本地矿泉水 1 Nongfu 农夫山泉 Nestle 雀巢 Cestbon 怡宝 Imported still water 进口矿泉水 1 Evian 依云 Voss 芙丝 Aqua Panna 普娜 Imported sparkling water 进口气泡水 1 Perrier 巴黎水 San Pellegrino 圣培露 Ferrarelle 翡乐 Local soft drink / local signature 本地软饮 / 特饮 1 37
Menu Requirements 菜单要求
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Regular coffee 普通咖啡 1 Hot drink - freshly Espresso 浓缩咖啡 1 Cappuccino 卡布奇诺 1 ground coffee 热饮 - 现磨咖啡 Latte 拿铁 1 Decaffeinated coffee 1 低咖啡因咖啡 English breakfast 英式早餐茶 1 Earl grey 伯爵红茶 1
Beverages 非酒精性饮品 Hot drink - tea 热饮 - 茶 Selection of tea 精选茶叶 1 Black tea 红茶
绿茶
普洱
Hot
1
Non-alcoholic
Green tea
PU’ER tea
Rose black tea 玫瑰红茶 Longjing tea 龙井 Jasmine tea 茉莉花茶 Local tea 本地茶 Hotchocolate热巧克力
chocolate 热巧克力
Shirley
Mocktails 无酒精鸡尾酒 Selection of mocktail 精选无酒精鸡尾酒 1
Orange fizz 橙子费士
temple 雪莉坦普尔
红衣主教水果宾治
果汁 Orange juice 橙汁 1 Apple juice 萍果汁 1 38
Cucumber punch 黄瓜宾治 Lime rickey 莱姆里基 Cardinal fruits punch
Juice
Meeting & Event 会议和活动
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General Introduction
This Guide provides valuable guidelines of food and beverage offerings at meetings.
本指南为宴会食品和饮品的选择提供了重要的指导意见。
Use this Guide as a tool for providing excellent meeting experience. 请将此指南用作指导工具，为客户提供优质的会议体验。
Each property should incorporate all of the requirements in to the ir offering while still maintainin g a distinctive essence and meeting the needs of the local meeting planners and guests.
每家酒店都应该将所有指南要求纳入酒店服务范围，同时也要兼顾会议组织者 和参会者本地化的市场需求。
With the following competitive advantages to improve your meeting food and beverage qualityand commercial results:
The offering guide containing minimum requirements for food and beverage items are included.
《菜单指南》对所提供的食品和饮料种类和品名做出了最低要 求。
For products defined as “Optional” determine by individual hotels to incorporate the local marketing demanding.
Everything commun icates the high quality of the HGI Food & Beverages experience in our meetings and events services
在我们的会议和活动服务中，一切均彰显了希尔顿花园酒店 餐饮的高品质体验。
An attractive menu, featuring a variety of selections with consideration for special dietary requirements, will appealtomeeting planners
菜单内容应该能够吸引会议策划者，菜单上应有多样化的 选择，并考虑到特殊的饮食要求。
Timing 时间
A consis tently high-quality food and beverage meeting experience, distin ctively different from the competition and generation of additional business fromthe small meetings market 始终如一地提供高质量宴会餐饮体验，在小型会议市场竞争中独树一帜， 赢得更多的业务机会。
Allergy in formation must be available for each item served. Information should be obtained from the hotel’s supplier. A printout of the allergy information must be kept in the kitchen 酒店应该从供应商处获得菜品过敏源提醒信息，所有的过敏信息应该打印出来 保存在厨房。
Timing of food and beverage service is critical to the successful delivery of Hilton Garden Inn Meetings. Reconfirm the service schedu le with the meeting planner upon arrival. Deliver the items on the right timing to ensure the right temperature and quality.
会议餐饮服务的时间安排对希尔顿花园酒店会议的成功召开 至关重要。餐食到达前需与会议策划者再次确认服务时间， 以确保食物的温度适宜、品质不变。
While speed and efficiency are essential, it is the overall quality of the food and the drink which must always be maintained
尽管速度和效率至关重要，但必须始终保持食品和饮品的 整体质量。
凭借以下竞争优势，提高您的宴会餐饮质量和商业成效：
总体介绍
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对于定义为“可选项目”的产品， 是指酒店可以依据本地市场需求，决定是否需要提供的产品。
Menu Requirements 菜单要求
Danish - mini pain au chocolat
Danish - mini raisin swirl
Danish - apple-cinnamon
Croissant - cocoa & hazelnut
Tuna
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议
Muffin 麦芬 迷你苹果麦芬 Red
muffin 迷你什锦水果麦芬 Chocolate
Sweets 甜点 1 迷你巧克力麦芬
迷你巧克力丹麦酥
Danish 丹麦酥 A.M. break - food 上午茶歇 - 食物 迷你葡萄干丹麦酥
迷你苹果肉桂丹麦酥
羊角包
Apple cinnamon muffin
fruits
muffin
Croissant
Croissant羊角包 巧克力榛子羊角包
三明治 1
Savory 咸食 Sandwich
sandwich 金枪鱼三明治
鸡蛋三明治
sandwich 火腿三明治 Cheese sandwich 芝士三明治 Fresh sliced fruits 鲜切水果 Seasonal fruit时令水果 2 A.M. break - beverage 上午茶歇 - 饮品 Hot drink - freshly ground coffee 热饮 - 现磨咖啡 Regular coffee 普通咖啡 1 Hotdrink - tea 热饮 - 茶 English breakfast英式早餐茶 1 Local mineral water 本地矿泉水 Local mineral water 本地矿泉水 1 Soft drinks 软饮 Soda 碳酸饮料 3 Coca-Cola 可口可乐 Diet Coke or Coke zero 健怡可乐或零度可乐 Sprite 雪碧 Clubsoda 苏打水 1 41
Egg sandwich
Ham
Menu Requirements
Double chocolate
Original chocolate chip cookie 巧克力片曲奇
Raspberry & white chocolate cookie
Oatmeal & raisin cookie 燕麦葡萄干曲奇
Apple cinnamon muffin
迷你苹果麦芬
Red fruits muffin
Chocolate muffin
Danish - mini pain au chocolat 迷你巧克力丹麦酥
Danish - mini raisin swirl 迷你葡萄干丹麦酥
Danish - apple- cinnamon 迷你苹果肉桂丹麦酥
Croissant 羊角包
Croissant - cocoa & hazelnut
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Cookies 曲奇 2
cookie 双层巧克力曲奇
覆盆子白巧克力曲奇
迷你什锦水果麦芬
迷你巧克力麦芬
巧克力榛子羊角包 Muffin 麦芬 Sweets 甜点 P.M. break - food Danish 丹麦酥 下午茶歇 - 食物 Croissant羊角包 Savory 咸食 Sandwich 三明治 1
sandwich 金枪鱼三明治 Egg sandwich 鸡蛋三明治
sandwich 火腿三明治 Cheese sandwich 芝士三明治 Fresh sliced fruits 鲜切水果 Seasonal fruit时令水果 2
Tuna
Ham
菜单要求 42
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 P.M. break - beverage 下午茶歇 - 饮品 Hot drink - freshly ground coffee 热饮 - 现磨咖啡 Regular coffee 普通咖啡 1 Hotdrink -tea 热饮 - 茶 English breakfast英式早餐茶 1 Local mineral water 本地矿泉水 Local mineral water 本地矿泉水 1 Soft drinks 软饮 Soda 碳酸饮料 3 Coca-Cola 可口可乐 DietCoke or Coke Zero 健怡可乐或零度可乐 Sprite 雪碧 Clubsoda 苏打水 1 43
Menu Requirements 菜单要求
Coffee Break Set Up 茶歇摆台
Coffee machine 咖啡机 11 10 13 15 12 14 16 17 1 2 Sandwich 三明治 3 Muffin 麦芬 4 Danish 丹麦酥 5 Sliced seasonal fruit 鲜切时令水果 Croissant 羊角包 7 Milk 牛奶 6 8 Coffee cup 咖啡杯 9 10 Coffee machine 咖啡机 Coffee saucer 咖啡碟 Coffee spoon 咖啡勺 12 11 13 Brown sugar 黄糖 14 English breakfast 英式早餐茶 15 Napkin 餐巾纸 White sugar 白糖 Sweetener 健怡糖 16 Trash bin 垃圾桶 17 Water thermo 保温瓶 1 2 3 4 5 6 1 9 8 7 44
Retail 商店 45
General Introduction 总体介绍
This is a 24-hour, seven-day-a-week convenience outlet for guests to purchase snacks, beverages and sundries. This Operations Guide provides the offering direction on how to deliver a quality experience to guests whilst increasing revenue for your hotel.
商店每周7天、每天24小时营业，方便客人购买零食、饮料和其他生活物品。本 操作指南给出了为客人提供高质量体验并同时为酒店增加收入的指导性建议。
Items from retail must be purchased by the guests at the front desk.
商店里的商品必须由客人在酒店前台付款。
Menu offering should not only meet the internal guest’s requirement, but also reflects the local specialties.
产品清单应既能满足住店客人的需求，又能彰显本地特色。
Standard retail pricing must be used and must be competitive with local convenience pricing.
须采用标准零售价，能够与当地的便利店价格相竞争。
The hotel must follow the menu offering standards referenced in this Guide for the item sale.
酒店必须遵循本指南规定的 The Shop 产品清单标准。
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Key Attributes
关键属性
Iconic 标志性的
It is a central element of any Hilton Garden Inn‘s lobby. Its highlighted location and forward-thinking design make it an essential part of the Guest experience - a welcoming service element throught the stay of our Guests, from check-in to the time of departure.
商店是希尔顿花园酒店大堂的中心元素，其突出的位置和前瞻性的设计使 其成为客人体验的一个重要组成部分 - 从入住到离店可全程为客人提 供热情服务的元素。
Efficient 有效率的
The retail is designed to be efficient in every way. Its intuitive planning and design, low operating costs and easy-to-do business approach. We are a one-stop-shop with straight forward messaging ensuring our Guests haveno problemfindingwhattheyarelookingfor.
商店致力于各方面的高效性，包含直观的布局及设计、 低运营
成本、简单易行的业务方式等。我们提供一站式服务，传达直接的 信息， 确 保客户轻松 购物 。
Intuitive 易懂 Brighthearted 暖心 Profitable 赢利 Local 本地 Open 开放 Engaging 参与 Sustainable 可持续 Authentic 地道
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Key Attributes
关键属性
Thoughtfully curated 精心策划
It is attractive and dynamic, offering a mix of thoughtfully sourced food, beverages and sundry items. We focus on mindful sourcing and local partnerships. We know our Guests and stock the shop with a helpful and exciting range of items that add value to every guest’s stay.
我们的商店富有活力，供应一系列精挑细选、品种丰富的食品、饮料和杂货。 我们谨慎选品，并注重与本地伙伴合作。我们了解我们的宾客，为此准备了 各种实用又有意思的物品，为每一位宾客的住宿体验增添一抹亮色。
Always open 全天营业
Our Guests value convenience, time saved and flexibility. It is available for 24 hours, seven days a week, making it a welcoming place to connect and engage at any time of the day.
我们的宾客注重便捷性和灵活性，并且希望节省时间。我们的商店每周七天、每天 24 小时营业，随时以温馨舒适的氛围迎候宾客的到来。
Intuitive 易懂 Brighthearted 暖心 Profitable 赢利 Local 本地 Open 开放 Engaging 参与 Sustainable 可持续 Authentic 地道
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Offering Requirement - Minimum Options 产品清单要求 - 最低要求
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Selection of plain yogurt 1 精选原味酸奶 Chilledfood Selection of fruits yogurt 精选水果酸奶 1 冷藏食品 Sandwiches 三明治 Optional 可选 Tuna sandwich 金枪鱼三明治 Egg sandwich 鸡蛋三明治 Ham sandwich 火腿三明治 Cheese sandwich 芝士三明治 Refrigerator 冰箱区域 Selections of local beer 精选本地啤酒 2 Alcoholic beverages Selections of imported beer 精选进口啤酒 2 酒精性饮料 Selection of local mixed drink 精选本地混合饮品 1 Rio peach 锐澳 - 桃子味 Rio lemon 锐澳 - 柠檬味 Breezer peach 冰锐-桃子味 Breezer blueberry 冰锐 - 蓝莓味 Jack Daniels whiskey coke 杰克丹尼威士忌预调酒 - 可乐味 49
Offering Requirement - Minimum Options
产品清单要求 - 最低要求
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Refrigerator 冰箱区域 Non-alcoholic beverages 非酒精性饮料 Local mineral water 本地矿泉水 1 Imported still water 进口矿泉水 1 Imported sparkling water 进口气泡水 1 Choices of juice 精选果汁 2 Soda 碳酸饮料 3 Coca-Cola 可口可乐 Diet Coke or Coke zero 健怡可乐或零度可乐 Sprite 雪碧 Club soda 苏打水 1 Choice of local soda 精选本地苏打水 1 Selection of herb tea 精选草本茶 1 Wanglaoji , Jiadabao 王老吉 , 加多宝 Selection of local tea 精选本地茶 1 Mei Ri C Chun , Vita , Suntory 每日 C纯 , 维他 , 三得利 Selection of full fat milk 精选全脂牛奶 1 Selection of skimmed milk 精选脱脂牛奶 1 Selection of plain soy milk 精选原味豆浆 1 Selection of flavored soy milk 精选风味豆浆 1 50
Offering Requirement - Minimum Options 产品清单要求 - 最低要求
Section 选项 Categories 种类 Specific Items 具体名称 Standard Requirement 标准要求 Suggestion 建议 Dry Area 干货区域 Savory items (chips & nuts) 咸味零食（薯片或坚果) Chips 精选风味薯片 3 Lays , Doritos 乐事 ,多力 Local savories (dry local nuts, jerked meat snacks, etc.) 精选当地小食 (坚果，肉干小吃等） 2 Three squirrels, Huangfeihong, Mother's beef stick, Be & Cheery 三只松鼠，黄飞鸿 , 母亲牛肉棒， 百草味 Packagefoods 包装食品 Chocolate / energy bar 精选巧克力 / 量棒 1 Mars , Dove M&Ms 玛氏，德芙 Instant noodles 方便杯面 3 Nissin 日清合味道 Instant bento pack 精选自热食品 2 Ziheiguo, Haidilao, Pengpengdai 自嗨锅，海底捞，烹烹袋 Instant noodle pairings (canned meat / fish / pickle) 精选泡面小食 (肉 / 鱼 / 腌制罐头） 2 Shuanghui, Jinluo ,Youyou 双汇，金锣，有友 Pop corn 爆米花 1 Instant congee 罐装粥 1 Healthy breakfastbar 健康早餐棒 Oat biscuit bites 精选燕麦饼干 2 McVitie's, Hershey's 麦维他，好时 Mint 薄荷糖 Mint candy 精选薄荷糖 1 Extra, Doublemint 益达，绿箭 Sweets 糖果 Lollipop (rainbow / spiral type) 精选棒棒糖（彩虹 / 螺旋形） 1 Alpenliebe, Pim Pom 阿尔卑斯，真知棒 Marshmallow 棉花糖 1 Local (dessert / candy) 精选本地（甜点 / 糖果） 1 Daily fruit 每日水果 Daily fruit bowl (whole fruit) 每日水果 1 51
ThankYou 谢谢
