BUSINESS SOLUTIONS & CUSTOM TRAINING
Business Solutions & Custom Training, part of the Workforce Solutions Group of St. Louis Community College (STLCC), stands as a leading force in training and consulting across the St. Louis metro area, delivering impactful services that drive growth across diverse industries.
Aligned with STLCC’s mission, we’re dedicated to boosting economic development by offering top-tier workforce training and expert consulting to businesses of all sizes, in both the public and private sectors.
Since 1985 we’ve partnered with hundreds of companies and empowered thousands of individuals, fueling success and innovation in the region.
OUR SERVICES
• Delivery of our core training and development programs onsite at the company location, virtually, or at our well-equipped Corporate College training facility.
• Customization and delivery of courses and skill building classes for targeted areas of a specific job skill or company need.
• Consulting and organizational change services to improve company and leadership performance.
• Professional productivity and development programs to build employee competence and credentials – in person, on-line or in blended learning formats.
OUR PRIMARY FOCUS AREAS
• Leadership & Supervising
• Continuous Improvement & Lean
• Project Management & Productivity
• Train-the-Trainer
• Microsoft® Tools
• Advanced Manufacturing & Safety
GET STARTED OR MORE INFORMATION
• Eric Whitehead | 314-539-5022 | ewhitehead@stlcc.edu
• Tim Boul | 314-539-5743 | tboul@stlcc.edu
• Brett Richardson | 314-539-5296 | bdrichardson@stlcc.edu
LEADERSHIP & SUPERVISING
At the heart of any organization’s success is the performance of its management and employee work teams. For organizations to remain competitive and successful in a turbulent environment, their supervisors, managers, and executives need strong managerial, team and relationship-building skills to complement and support strategic initiatives and the management of change.
LEADERSHIP SKILLS PROGRAMS & COURSES
MANAGERIAL – Certificate of Completion and Individual Modules
SUPERVISORY – Certificate of Completion and Individual Modules
FRONTLINE LEADER – DDI©
MANAGERIAL
20-hour Certificate of Completion Program
• Embracing Your Role as a Leader
• Communicating as a Leader
• Performance Management
• Difficult Conversations
• Leading and Supporting Change
• Front-line Supervisory Skills
SUPERVISORY
10-hour Certificate of Completion Program Front-Line Supervisory Skills
• Mastering the Many Aspects of a Supervisor’s Role
• Effective Interpersonal and Communication Skills
• Performance Management – Coaching & Feedback
• Performance Management – Conflict & Poor Performance
• Success Through Metrics and Teams
ADDITIONAL LEADERSIP MODULES
Focus on either Managerial or Supervisory Level
• Peer-To-Leader
• Effective Delegation
• Conflict Resolution
• Building an Environment of Trust
• Managing & Communicating in a Multi-generational Workforce
MANAGERIAL
The following five core courses are recommended for those wanting a Managerial Level Leadership Program. This 20-hour Certificate of Completion program may be customized.
Embracing Your Role as a Leader
This course is specifically targeted to assist leaders to better understand and embrace their role in the organization. The primary focus of the training will be the mindset shift from passive to proactive engagement in leading and supporting others while gaining a better understanding of their critical impact on the organization.
The training will conclude with a call to action for participants to begin delegation, problem solving and decisive decision making.
This course helps leaders to:
• Understand the importance of taking initiative and actively engaging in leading and supporting others
• Gain a clearer understanding of the critical impact leaders have on organizational success and team dynamics
• Anticipate challenges, take responsibility, and drive change in a way that positively influences team performance and organizational outcomes
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Communicating as a Leader
Poor communication can lead to unclear messaging, misunderstandings, costly mistakes,and poor morale. One of the most challenging aspects of working in a collaborative and dynamic work environment is the need to ensure intentional, responsive communication and to leave little room for misunderstanding.
Participants will learn to balance genuine inquiry and effective advocacy so that they can send and receive more clear, timely and accurate messages. The course will introduce and incorporate tools that will help participants actively listen, understand what others say, and deliver their own thoughts and feelings in a candid and respectful way.
This course helps leaders to:
• Understand the critical role of clear, intentional, and responsive communication in preventing misunderstandings and costly mistakes
• Ask meaningful questions (genuine inquiry) while also advocating for one’s own ideas and perspectives in a way that fosters clarity and mutual understanding
• Develop techniques for fully engaging with others
• Better convey thoughts, ideas, and feedback in a direct, candid, and respectful manner
• Encourage transparent communication within teams
• Recognize and respond to the emotions of others, adapting communication strategies to various interpersonal dynamics
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Performance Management
Performance Management, at its core, is about helping employees perform at their optimum level and building stronger leader-subordinate relationships based on honesty, clarity, and trust. Performance management directly impacts the organization by elevating outcomes at all levels while improving the satisfaction of those being served. Typically, the structure and discipline that comes with strong performance management helps staff meet goals around effective time management, setting and achieving top priorities, and generally achieving results through others.
As part of the course, participants will learn basic techniques for setting expectations, creating accountability, measuring results, delivering feedback and enforcing consequences.
Participants will leave the course with a Performance Management Action Plan tailored to the specific area of performance management he or she is in the greatest need of development.
This course helps leaders to:
• Learn how to help employees perform at their best and build stronger, trust-based relationships.
• Learn techniques for clearly defining performance standards, goals, and objectives that guide employees toward success
• Develop strategies to hold team members responsible for their work and performance, ensuring that goals are met consistently
• Understanding how to track and evaluate results effectively, providing accurate and constructive insights into employee progress
• Develop the skills of providing timely, clear, and actionable feedback that supports employee growth and improves performance
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Difficult Conversations
Both individuals and organizations benefit from honest and objective communication. A constant exchange of information keeps everyone on track while helping the organization stay competitive. Problems come to the forefront before they get out of hand, and information that can improve performance gets to the right people at the right time.
This course will teach practical tools and constructive approaches to difficult conversations with an emphasis on maintaining a spirit of openness and mutual respect. The course can be customized to include skill practice scenarios based on common issues faced by participants.
This course helps leaders to:
• Recognize the importance of honest and objective dialogue
• Learn how timely communication can prevent problems and enhance performance
• Understand the impact of avoiding difficult conversations on relationships and outcomes
• Learn active listening techniques to ensure mutual understanding
• Utilize structured approaches to prepare for and navigate difficult conversations effectively
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Leading and Supporting Change
This course will introduce leaders to tools that make changes run more smoothly and lead to more acceptance by addressing and dealing with intellectual, emotional, and cultural barriers.
Central to the strategy for leading people through change and/or setting and achieving goals is the emphasis on communicating the practical reasons and providing a complete description of the impact on those affected. Human beings tend to have emotional reactions to change. We will talk about how leaders can mitigate resistance by demonstrating empathy and leaning in on those reactions to uncover and address the reasons for resistance. Finally, participants will learn the importance of involving team members in the implementation of change.
Participants will have the opportunity to work through a real change (upcoming, current, or past) using the tools provided as part of the course experience.
This course helps leaders to:
• Recognize the intellectual, emotional, and cultural barriers that impact the success of change initiatives
• Learn why people resist change and how to address their concerns effectively
• Utilize practical strategies to communicate the reasons for change clearly and transparently
• Identify emotional reactions to change and demonstrate empathy to build trust
• Understand the value of involving team members in the planning and execution of change efforts
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
SUPERVISORY
Front-Line Supervisory Skills
At the heart of any organization’s success is the performance of its front-line performers and work teams. Supervisors are expected to deliver results but frequently are not given the skills they need to excel in their myriad roles. As a result, unresolved performance problems impact quality, production deadlines, safety and other areas. Over time, a firefighting environment evolves, with supervisors and managers alike feeling overwhelmed and frustrated.
This course is designed to build the skills of supervisors so they can effectively address these types of daily performance issues. Businesses who invest in their supervisors’ training find that gradually front-line operations are stabilized, turnover can be reduced, and employee morale frequently improved.
This is a highly interactive course that covers five key areas of a supervisor’s success:
• Mastering the Many Aspects of a Supervisor’s role
• Effective Interpersonal & Communication Skills
• Performance Management – Overview & Coaching and Feedback
• Performance Management – Dealing with Conflict & Poor Performance
• Success Through Metrics and Teams
As part of the class, participants will take a number of self-assessments and learn about their own supervisory style, including Leadership Style, Communication Style, and Conflict Management Style.
Participants will also leave the program with a personal Development Plan based on skills covered in the class.
Prework by the Company includes ensuring that each participant is clear on their current job duties/expectations and, if possible, has a copy of their full job description. A handout is provided for ways a company can support the transfer of learning/skills from the class to the job.
Suggested Audience: Supervisors who have been in their roles for some time, but who have not had training in the many skill areas required to be effective leaders. Newly promoted supervisors may attend, but should be experienced in the day to day operations they work in prior to the promotion.
Course Length: 10 hours, delivered in five, 2-hour sessions
Format: Classroom, Instructor-led
ADDITIONAL LEADERSHIP MODULES
Peer-To-Leader
This course is specifically targeted to assist new supervisors and managers with the unique challenge of being promoted to lead their peers. This course will enable participants to interact with employees in ways that makes their transition from peer to leader easier, allowing them to be more effective in their new leadership role. Participants are strongly encouraged to come to class prepared to discuss their own experiences with peer-to-leader challenges from “both sides of the desk.”
This course helps leaders to:
• Navigate the transition from peer to leader by understanding the unique challenges new supervisors and managers.
• Build authority and credibility while maintaining positive relationships with former peers.
• Handle peer-to-leader challenges by addressing common issues such as setting boundaries, giving constructive feedback, and managing potential conflicts with former colleagues.
• Establish trust and authority in a way that encourages team alignment, ensuring that leadership is respected while still fostering team cohesion and morale.
Suggested Audience: Recently promoted supervisors and managers
Course Length: 4 hours
Format: Classroom, Instructor-led
Effective Delegation
Delegation is an important skill for all leaders and requires a clear understanding of what to delegate, when to delegate, and how to delegate to maximize employee productivity and performance within your organization. This course will provide participants with proven tools and techniques to help you enhance productivity and employee performance within your organization through successfully delegating for productivity and/or performance improvement.
This course helps leaders to: :
• Understand the importance of delegation by recognizing its role in maximizing employee productivity and performance
• Identify what to delegate by learning how to assess tasks and responsibilities
• Determine when to delegate by understanding key situations in which delegation is most effective
• Evaluate the success of delegation by learning to monitor and assess the outcomes of delegated task
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Conflict Resolution
Constructive conflict can increase performance, but destructive conflict can destroy productivity and morale. In this program, participants learn how to recognize different types of conflict and how to resolve them before they become destructive.
This course will explore modes of conflict and how to determine when each mode is most or least appropriate. Participants will learn common causes of conflict, conflict handling modes, strategies to resolve conflict, and using advocacy and inquiry to balance collaboration.
This highly interactive course helps leaders:
• Understand common triggers and factors that contribute to workplace conflicts
• Apply strategies and techniques to address issues before they escalate
• Determine when each conflict mode is most or least appropriate
• Ensure that team members feel heard and respected while working toward mutually beneficial solutions.
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Maximizing Team Performance
This course will encourage team members to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will better understand the rational and interpersonal processes necessary for strong group dynamics.
This workshop includes a Survival Simulation designed to teach teams how to improve problem solving through learning the interpersonal and rational skills and behaviors that lead to successful teamwork.
This highly interactive course helps leaders:
• Exploring the key aspects that contribute to a successful team
• Foster collaboration and improve group decision-making
• Utilize practical tools and strategies to address and overcome interpersonal conflicts, communication barriers, and performance issues
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Building an Environment of Trust
An environment of trust is a vital element of leading teams and meeting shared goals. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to team and organizational success.
In this course, participants will learn how trust in the workplace affects business results, to recognize common behaviors that can either build or break trust, and to apply trust-building techniques in challenging situations.
This highly interactive course helps leaders:
• Understand the role of trust in team performance
• Recognize actions that can break trust, allowing leaders to proactively foster positive relationships
• Create a culture of trust where team members feel valued, respected, and supported
• Encourage open communication and vulnerability within teams, allowing for more honest and effective problem-solving
• Strengthen team cohesion by fostering trust-based relationships that improve teamwork, cooperation and alignment with shared goals
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Managing & Communicating in a Multi-generational Workforce
Our modern workforce includes four generations: Baby Boomers, Generation X, Millennials, and Generation Z. This much generational diversity is sure to breed clashing communication styles and preferences, work styles, and world views.
While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Learning how to navigate these generational divides can go a long way toward easing communication tensions between generations in the workplace.
This highly interactive course helps leaders:
• Adapt communication approaches to effectively engage with employees from different generations
• Leverage generational strengths to enhance collaboration, creativity, and innovation
• Lead a diverse workforce by adjusting leadership styles to meet the needs and motivations of employees from different age groups
• Foster adaptability and flexibility
Suggested Audience: Managers, supervisors, employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
FRONT-LINE LEADER – DDI ©
DDI is a global leadership consulting firm that helps organizations hire, promote, and develop exceptional leaders. From first-time managers to C-suite executives, DDI is by leaders’ sides, supporting them in every critical moment of leadership. Built on five decades of research and experience in the science of leadership, DDI’s evidence-based assessment and development solutions enable millions of leaders around the world to succeed, propelling their organizations to new heights. For more information, visit ddiworld.com.
Communication: Connect Through Conversations© (DDI)
This course highlights to leaders that engaging the “head”—the business outcome of the conversation— is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.
Helps leaders:
• Conduct conversations that achieve the intended business goals
• Communicate and respond in ways that meet the unique personal needs of team members and others
• Recognize and react to emotions (their own and others’) present in work situations
• Use a technique to provide meaningful, supportive feedback
Competencies developed:
• Building Partnerships
• Communication
• Emotional Intelligence Essentials
• Managing Relationships
Suggested Audience: Managers, supervisors and employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
©Development Dimensions International, Inc., 2021. All rights reserved.
Coaching: Move People Forward© (DDI)
In this course, leaders recognize the benefits of a growth mindset, and the insight tool measures their general orientation to how they view other’s potential to grow. They learn and practice a practical approach to coaching in the moment, in any situation.
Helps leaders:
• Recognize and nurture the potential within others to grow and change.
• Build a coaching relationship based on trust.
• Guide, inspire, support, and empower in the moment.
• Ask questions, connect at a human level, and energize into action.
Competencies developed:
• Coaching
• Coaching & Developing Others
Suggested Audience: Managers, supervisors and employees in a leadership role
Prerequisite: Communication: Connect Through Conversations
Course Length: 4 hours
Format: Classroom, Instructor-led
Delegation: Engage and Empower People© (DDI)
This course sets out to help leaders shift their mindset about what they can delegate and feel more comfortable and confident doing so. Learners dig into their workload to identify tasks they’d never consider delegating. They use methods for matching people to tasks they’re both motivated and capable of doing. And, they practice the delegation conversation they’ll have to ensure success.
Helps leaders:
• Delegate work that they wouldn’t have previously
• Identify tasks to delegate that engage, empower, and develop the team.
• Match a person’s capabilities and motivations to an appropriate task
• Share work that extends the right amount of ownership and decision-making authority
• Establish clear boundaries, support, and follow-up with each delegated task or project
Competencies developed:
• Delegation & Empowerment
• Sharing Responsibility
Suggested Audience: Managers, supervisors and employees in a leadership role
Prerequisite: Communication: Connect Through Conversations
Course Length: 4 hours
Format: Classroom, Instructor-led
Resolving Workplace Conflict© (DDI)
This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach team members to resolve a conflict.
Helps leaders:
• Reduce the damaging effects of workplace conflict’s on individuals, groups and the organization.
• Effectively address workplace conflict and enhance productivity, efficiency, and morale.
• Help others take responsibility for resolving their own conflicts.
• Promote a culture of trust, respect, and inclusion in your work group.
• Build an innovative and collaborative work environment.
Competency developed:
• Resolving Conflict
Suggested Audience: Managers, supervisors and employees in a leadership role
Prerequisite: Communication: Connect Through Conversations
Course Length: 4 hours
Format: Classroom, Instructor-led
Driving Change© (DDI)
This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and create an agile work environment where people are more open to change.
Helps leaders:
• Prepare to effectively communicate the business strategies and rationale that are driving the need for change.
• Utilize three actions to accelerate the implementation of workplace change.
• Recognize the nature of resistance and use a set of skills to uncover and respond to that resistance.
• Determine aspects of the change that can be controlled or influenced.
• Use essential interaction skills to conduct effective discussions that help your team members move closer to embracing change.
Competencies developed:
• Facilitating Change
Suggested Audience: Managers, supervisors and employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Setting Goals and Reviewing Results© (DDI)
This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective SMART goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees.
Helps leaders:
• Ensure direct reports take a more active role in managing their performance
• Manage performance on an ongoing basis while working within the organization’s time parameters for goal setting and performance reviews
• Provide the ongoing coaching and feedback your direct reports need to achieve their goals
• Increase your direct reports’ confidence and commitment to their own success
Competencies developed:
• Aligning Performance for Success
• Influencing
Suggested Audience: Managers, supervisors and employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Strategies for Influencing Others
Whether it’s an innovative breakthrough or a simple process improvement, making it happen generally requires support and commitment to act from others in the organization. The best way to gain this commitment is to understand each stakeholder’s motivations, values, and goals, and have a plan that leverages these factors.
This course shows leaders, both experienced and aspiring, how to package their ideas in a way that will win over even the most skeptical individuals. They learn creative strategies to appeal to stakeholders’ heads and hearts, transform their perspectives and gain their commitment to action.
Helps leaders:
• Understand a dynamic influencing process for planning intentionally and adapting their influential approach
• Assess the commitment level of key stakeholders they need to influence to achieve their business outcomes
• Be proactive and effective when they gather, communicate, or present information
• Use a set of packaging techniques to apply creativity and engage others with impact
• Steer others toward supporting and making the commitment to take action
Competency developed:
• Influencing
Suggested Audience: Managers, supervisors and employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Engaging and Retaining Talent© (DDI)
Decades of research shows that engaged employees positively impact teams and produce better business outcomes. But a one-size-fits all strategy to retain talent isn’t suitable. Leaders need to take a proactive and personalized approach. This means conducting frequent conversations to learn what is uniquely important for each person’s job satisfaction, spotting the early warning signs of disengagement, and taking action to maximize opportunities for engagement at work.
This course empowers leaders to use simple, practical behaviors to engage individuals, everyday while keeping an eye on early warning signs of disengagement. Leaders learn to apply a three factor model and initiate conversations to drive higher levels of engagement and retention.
Helps leaders:
• Recognize the positive business impact of engaged employees.
• Understand the leader’s critical role in engaging and retaining talent.
• Discover practical leadership behaviors that can influence engagement every day.
• Determine how to apply three factors that drive higher levels of engagement and retention.
• Recognize early warning signs of disengagement.
• Conduct conversations to learn how well their job and environment address what matters most to them at work.
• Initiate retention conversations and take proactive steps to retain valuable talent.
Competency developed:
• Inspiring Others
Suggested Audience: Managers, supervisors and employees in a leadership roleoyees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
CONTINUOUS IMPROVEMENT & LEAN
Today, all organizations rely on problem-solving and continuous improvement to optimize their processes. However, the way continuous improvement (CI) is implemented and who leads it can vary significantly across companies. We offer training and consulting tailored to meet the diverse needs of these organizations. Whether you’re a highly regulated company where the Quality department drives CI, a business undergoing a Lean transformation, or an organization with a hybrid approach, our consulting services, courses and programs are designed to support your specific goals.
Intro to Lean Methodology
This course provides a basic introduction to Lean Methodology, focusing on its core principles of waste reduction, creating value, and respect for people. Participants will learn how these principles drive efficiency and value creation across various contexts. The course explores approaches to foster a problem-solving culture. Emphasizing a customer-centric approach, the curriculum delves into concepts of value and waste and equipping learners with the skills to implement Lean practices effectively.
Participants will explore how Lean principles address critical business problems such as inefficient processes, safety and customer satisfaction. Lean helps organizations streamline processes, enhance efficiency, and deliver greater value. Through real-world examples, learners will see how Lean transforms business challenges into opportunities for growth and innovation.
This highly interactive course covers the following core modules*:
• Intro to Lean Methodology
• Value and Waste
• 5S
• Standard Work
• Kaizen and Kaizen events
Participants taking this course will be able to:
Additional Modules – available upon request
• Kanban Visual Controls
• Leadership Implementation
• Mistake Proofing
• Process Mapping
• Root Cause Analysis
• SMED
• Recognize the fundamental principles of Lean methodology, including waste reduction, continuous improvement, and respect for people
• Learn how to utilize core Lean tools and techniques such as 5S, Kaizen, and Standard Work
Suggested Audience: Professionals across various industries who are looking to enhance their efficiency and problem-solving skills including project managers, team leaders and operations managers who aim to streamline processes and reduce waste. Quality assurance, production and customer service professionals will benefit from understanding Lean principles to improve their workflows and deliver better value to customers.
Course Length: 8 hours, delivered in two, 4-hour sessions (*core modules)
Format: Classroom, Instructor-led
Lean Concepts to Create Flow
Implementing flow can lead to tremendous improvements in efficiency, quality, and flexibility for a Lean production system. However, it requires careful planning, analysis, and change management, as well as a thorough understanding of all the elements involved. This course is for those who want to improve their effectiveness by creating flow or who want more in-depth knowledge of the terms and Lean tools which allow implementation of flow.
This course includes a Lean simulation, “Hat Making Factory” demonstrating in a hands-on manner the Lean concepts listed above. This practical hands-on simulation will allow you to see how to implement these concepts in your environment. You will learn how to minimize Work in Process and Finished Goods Inventory to free up cash to reinvest in your business. You will also learn how to improve your bottom line by freeing up resources that can be used to grow your top line without the corresponding proportional growth of expenses.
This highly interactive course covers the following:
• Definition of Value and Waste
• Importance of Value from the Voice of the Customer
• Eight Wastes – Definitions and Causes
• Ways to Eliminate Waste – Overview of Some Lean Improvement Methods & Tools
Focused study of the Lean concepts related to Creating Flow:
• One Piece Flow vs. Batch
• Elimination of WastePull & Pull Systems
• Standard Work In-Process or Priming the Line
• Individual vs System Efficiency
• Pull to Takt
Suggested Audience: Employees who are regularly involved in Lean initiatives or who participate as a continuous improvement team member.
Course Length: 3.5 hours
Format: Classroom, Instructor-led
Lean Practitioner Development Program
Lean management philosophy and principles have become widely applied by organizations across a wide range of industries. If properly implemented, Lean drives improvements in profitability through meeting customer demand and eliminating waste from processes. This results in more timely deliveries, higher customer satisfaction, improved productivity / first-pass yield, inventory reduction, reduction in costs and improved employee engagement. Specific Lean tools and approaches can target specific improvement goals with best outcomes deriving from a company-wide, systemic approach to implementing Lean.
This course is designed for companies who are at the stage of Lean Transformation when they are building a team of Lean Practitioners who can solve business problems using Lean principles and tools combined with the DMAIC process for conducting projects.
The goal of this course/program is to prepare Lean Practitioners to immediately go from classroom training to hands-on real problem solving in their company. It may be customized relative to the complexity of the problems assigned post-classroom and to the number of projects for which coaching is provided. This program is designed to cover Lean principles, definitions and tools in a rapid, concise manner with the focus on exercises, simulations and learning how to apply the whole of Lean to solve business problems.
This highly interactive course covers the following:
• Introduction to Lean, Value, Waste and the Eight Wastes
• 5S & Standardized Work
• Value Stream Mapping & Lean Concepts to Eliminate Waste
• Finance; Change Management
Participants taking this course will be able to:
• Comprehend and use a wide range of Lean terms, principles, and tools in teams and projects being implemented.
• Immediately start heading up projects (with coaching assistance) to solve a wide variety of business problems using Lean methods and tools.
Suggested Audience: Participants should be selected who are on the path to become experienced Lean Practitioners assisting the company on its Lean Journey
Course Length: 12-hour course, designed to be delivered in multiple sessions.
Optional: Coaching on the implemntation of the concepts in a company environment
Format: Classroom, Instructor-led
Root Cause Analysis
Root Cause Analysis (RCA) is the process of discovering the root causes of problems in order to identify appropriate solutions. RCA assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires. RCA can be performed with a collection of principles, techniques, and methodologies that can all be leveraged to identify the root causes of an event or trend. Looking beyond superficial cause and effect, RCA can show where processes or systems failed or caused an issue in the first place.
This is two-hour course covers the basics of Root Cause Analysis and use of two main tools – the Five Whys and the Fishbone Diagram. This course can be customized If it is desired to include real company examples.
At the end of this class, the participant will be able to:
• Describe RCA and the main steps of the RCA process
• Know what a strong problem statement includes
• Describe the differences between symptoms, possible/probable root causes, and actual root causes
• Describe the tools of “Why-Why Analysis”, “Is/Is Not Analysis”, and “Fishbone Diagram” analysis
• Recognize best practices and common errors made in RCA
• Describe how RCA is used & recognize the standard documents used; recognize the importance of speaking up when problems occur (especially Legacy issues)
• Feel safer about immediately acknowledging when they make a mistake; it’s a process, not a blame game – “we are all in this together”
Suggested Audience: Employees involved in problem solving for operational issues and who have entry-level training in problem solving.
Course Length: 2 hours
Format: Classroom, Instructor-led
Course Length: 8 hours, delivered in four, 2-hour sessions
Eight Step Problem Solving Method
In a world of rapidly changing circumstances, many organizations have become trapped in constant firefighting. Even companies with experience in continuous improvement have had difficulties in building teams of well skilled problem-solvers who systematically find the root causes of problems and who design effective action plans which prevent the problem from returning. Lack of effective problem-solving skills can lead to the inability to address a wide variety of problems such as low production efficiencies, quality defects, missed deadlines, customer complaints, and more.
This eight-hour program provides a highly effective way to improve problem solving that leads to more systemic and rapid problem definition and resolution. People who regularly work on problem solving problems that deviate from a standard will learn the Eight Step Problem Solving Method, the power of two key Root Cause Analysis tools, and gain confidence in how to lead problem solving teams.
This highly interactive course covers the following five key areas:
• The eight steps of problem solving and the key points of each step
• Emphasis on Root Cause Analysis – two key tools of Fishbone Diagrams and Five Why Analysis; how they work together
• Four types of problems and how to identify when the Eight Step Method should be used
• Best practices for standardization of your problem solving methods
We ask that the Company and participants fill out a pre-work document regarding the types of problem-solving performed in your operations and that they identify examples of problem-solving work in progress or completed problem solving examples.
Suggested Audience: Employees involved in problem-solving for operational issues and have entry-level training in problem-solving.
Project Management Fundamentals
This course in project management is designed to develop an integrated approach to project management. We will discuss and learn project management principles, common terms, tools and the basic use of computer software. The focus will be on developing a process and model for managing projects. The processes will include scope development, planning, budgeting, organization, structure, scheduling and performance and control techniques.
Participants taking this course will be able to:
• Understand project management fundamentals
• Prepare a project charter
• Prepare an initial project plan
• Prepare a risk analysis matrix
• Comprehend and become familiar with the use of basic tools and techniques to plan, organize and manage a project
• Understand the basic workflow of an adaptive project and how it differs from a predictive or hybrid project.
Suggested Audience: This class is useful for new project managers looking to build a solid foundation in project management principles. It is also perfect for professionals who have unexpectedly found themselves managing projects without formal training. Additionally, managers overseeing projects can gain insights to better support their teams, and those aspiring to enter the field of project management can explore and prepare for their future roles.
Course Length: 8 hours, delivered in two, 4-hour sessions
Format: Classroom, Instructor-led
Leading Teams: Achieve More Together© (DDI)
All teams face challenges. Whether an agile leader, project leader, formal or informal leader, the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of the team’s practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.
Helps individuals:
• Identify team issues that have an adverse impact on productivity
• Diagnose team dynamics and the effect on team and business results
• Recognize their role in building and sustaining a high-performing team culture
• Apply best practices to help teams overcome challenges
• Leverage what they learn for use with their own team
Competencies developed:
• Guiding Team Success
• Leading Teams
Suggested Audience: Managers, supervisors and employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
Leading Meetings: Use Time Effectively© (DDI)
With this course, you can eliminate bad meetings (voted the #1 “time-killer” in organizations!) and make meetings more productive and inclusive. Leaders embark on an activity-filled exploration of techniques to drive intentionality, create impactful agendas, and encourage participation. Leaders will practice stewardship with a meeting makeover to make the best use of everyone’s time.
Helps leaders make meetings matter by:
• Mixing up their approach with techniques that add variety and engagement
• Designing quality meetings with intentionality and purpose
• Preparing meaningful, impactful agendas
• Turning “attendees” into motivated “participators.”
• Becoming a steward of others’ time.
Competencies developed:
• Communication
• Driving for Results
• Planning and Organizing
Suggested Audience: Managers, supervisors and employees in a leadership role
Course Length: 4 hours
Format: Classroom, Instructor-led
ON-THE-JOB TRAINING
Subject matter experts are often called upon to assume a training role without having a training background. Although well intentioned, the training effort may be compromised without a working knowledge of training methods and techniques. Conducted by training professionals, our Train the Trainer course provides a hands-on workshop that prepares your experts to successfully assume their training responsibilities. They will understand various learning styles, adult learning theories, positive feedback methods, training techniques and the use of multi-media as an instructional tool.
OJT Train the Trainer
Recent studies of workplace hiring trends show that companies are having to hire employees who have “most” of the skills needed for a given job. Then the company must provide additional on-the-job training for employees to be able to perform the specific work a company requires. This puts a great pressure on internal Trainers, many who are people who have performed the job themselves, but who have little training in how to deliver on-the-job training. There is pressure on the training systems as well, with many companies lacking consistent procedures and documentation protocols for a rigorous OJT Training program.
In this eight-hour program, we provide OJT Trainers with key skills and essential knowledge to build them into fully competent and productive on-the-job trainers. Also included is a review of Best Practices for the systematic approach to OJT Training (including OJT packets, documentation and qualifications formats) and encourages the whole class to discuss how to apply these principles to the OJT system practiced within the company.
Companies who invest in delivering the “OJT Train the Trainer” program often find that their OJT Training programs run more efficiently overall with noticeable improvements in the caliber of OJT training delivered.
This highly interactive course covers the following five key areas:
1. Overview of Best Practices for OJT Trainers
2. Techniques for Training Adult Learners
3. Effective Communications: Understanding Learning Styles, Use of Feedback, Questioning and Coaching
4. How to implement the four steps of on the job training effectively
5. Best practices for standardization of the OJT process and written documentation
Suggested Audience: OJT Trainers who are NOT full-time trainers, but who deliver training on a specific job on an as-needed basis. This program can be customized to address the needs of OJT Trainers in a variety of industries and training environments.
Course Length: 8 hours, delivered in four, 2-hour sessions
Format: Classroom, Instructor-led
MICROSOFT® TOOLS
Proficiency in Microsoft Office is essential for success in today’s technology-driven world. From creating polished documents in Word and analyzing data in Excel to designing impactful presentations in PowerPoint, managing communication with Outlook, and collaborating seamlessly with Office 365 and Teams, these tools are the backbone of modern professional and academic environments.
Taking these courses ensures you not only stay competitive but also enhance your efficiency, organization, and communication skills.
Word® for Business: Part 1
Learn to create professional-looking business documents using this powerful word processing software. Discover editing and formatting tools at your fingertips as you work with the toolbar ribbon. Leave with the skills to create a document, format, change styles and fonts, cut/paste, import text and edit a document with confidence.
Course Objectives:
This course teaches fundamental Word skills. You will:
• Navigate and perform common tasks in Word, such as opening, viewing, editing, saving and printing documents and configuring the application
• Format text and paragraphs
• Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter and Styles
• Enhance lists by sorting, renumbering, and customizing list styles
• Create and format tables
• Insert graphic objects into a document, including symbols, special characters, illustrations, pictures and clip art
• Format the overall appearance of a page through page borders and colors, watermarks, headers and footers and page layout
• Use Word features to help identify and correct problems with spelling, grammar, readability and accessibility
Suggested Audience: Employees who want to learn basic Word 2021 skills, such as creating, editing and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content.
Prerequisite: Comfortable working in the Windows® 10 environment and be able to use Windows 10 to manage information on your computer.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Word® for Business: Part 2
After you master the basics of creating, editing, and printing Microsoft® Word documents, you’re ready to move on to tackling the more advanced features. In this course, you will work with features such as formats, styles, and templates to create professional documents with a consistent look and feel. You will add visual interest to your documents by using the tables and charts features. Quick Parts and templates provide efficiency and consistency when adding content, and long complex documents can be simplified and managed in Master Documents. Finally, you will use the mail merge feature to automate sending individual letters to customers.
Creating professional-looking documents can give you and your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings can help reduce expenses. Mastering these techniques will make you a valued employee in your organization.
Course Objectives:
This course teaches how to create and modify complex documents and use tools that allow you to customize those documents. You will:
• Organize content using tables and charts
• Customize formats using styles and themes
• Insert content using Quick Parts
• Use templates to automate document formatting
• Control the flow of a document
• Simplify and manage long documents
• Use mail merge to create letters, envelopes and labels
Suggested Audience: Employees who wish to use Microsoft Word to create and modify complex documents and use tools that allow them to customize those documents
Prerequisite: Foundational knowledge and skills in Excel 2021
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Excel® for Business: Part 1
Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Office Excel® 2021 can help. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.
This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation.
Course Objectives:
Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of your organization. You will:
• Get started with Microsoft Office Excel 2021
• Perform calculations
• Modify a worksheet
• Format a worksheet
• Print workbooks
• Manage workbooks
Suggested Audience: Employees who wish to gain the foundational understanding of Microsoft Office Excel 2021 that is necessary to create and work with electronic spreadsheet
Prerequisite: Comfortable working in the Windows® 10 environment and be able to use Windows 10 to manage information on your computer.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Excel® for Business: Part 2
This course builds upon the foundational knowledge presented in the Excel®: Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.
Course Objectives:
Upon successful completion of this course, you will be able to leverage the power of data analysis and presentation in order to make informed, intelligent organizational decisions. You will:
• Work with functions
• Work with lists
• Analyze data
• Visualize data with charts
• Use PivotTables and PivotCharts
Suggested Audience: Employees who already have foundational knowledge and skills in Excel 2021
Prerequisite: Microsoft® Office Excel® 2021: Part 1 or have the equivalent knowledge and experience.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Excel® for Business: Part 3
This course builds upon the foundational and intermediate knowledge presented in the Excel® Part 1 and Excel®: Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic and dynamic arrays to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you’ll be able to focus on getting the answers you need from the vast amounts of data your organization generates.
Course Objectives:
Upon successful completion of this course, you will be able to perform advanced data analysis, collaborate on workbooks with other users, and automate workbook functionality. You will:
• Work with multiple worksheets and workbooks
• Share and protect workbooks
• Automate workbook functionality
• Use Lookup functions, dynamic arrays, and formula auditing
• Forecast data
• Create sparklines and map data
Suggested Audience: Experienced Excel 2021 users and have a desire or need to advance their skills in working with some of the more advanced Excel features. Employees will likely need to troubleshoot large, complex workbooks, automate repetitive tasks, engage in collaborative partnerships involving workbook data, construct complex Excel functions, and use those functions to perform rigorous analysis of extensive, complex datasets.
Prerequisite: Microsoft® Office Excel® 2021: Part 1 & Part 2 or have the equivalent knowledge and experience.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Excel® for Office 365™: Data Analysis with Power Pivot
We are now living in the age of big data. Data is being collected all the time and for increasingly detailed transactions. This can lead to an overwhelming amount of data, which brings about a need for people who can analyze large amounts of data quickly. Fortunately, Microsoft® Excel® provides Power Pivot to help you organize, manipulate, and report on your data in the best way possible. Since a tool is only as good as the person using it, it is important to gain a solid understanding of Power Pivot to maximize your effectiveness when analyzing data.
Course Objectives:
Upon successful completion of this course, you will be able to use Power Pivot along with Excel to analyze data from a variety of sources. You will:
• Get started with Power Pivot
• Visualize Power Pivot data
• Work with advanced functionality in Power Pivot
Suggested Audience: Experienced Excel users who are seeking to advance their data-analysis capabilities by using Power Pivot.
Prerequisite: Microsoft® Office Excel® 2021: Part 1 & Part 2. To ensure your success in this course, you should have experience working with Excel and PivotTables.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
PowerPoint® for Business: Part 1
How do you grab and maintain an audience’s focus when you’re asked to present important information? By being clear, organized, and engaging.
Today’s audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint 2021, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint to begin creating engaging, dynamic multimedia presentations.
Course Objectives:
This course teaches how to create and deliver an engaging PowerPoint presentation. You will:
• Identify the basic features and functions of PowerPoint
• Develop a PowerPoint presentation
• Perform text formatting
• Add and arrange graphical elements
• Modify graphical elements
• Prepare to deliver your presentation
Suggested Audience: Employees who wish to gain a foundational understanding of PowerPoint 2021 that is necessary to create and develop engaging multimedia presentations.
Prerequisite: Comfortable working in the Windows® 10 environment and be able to use Windows 10 to manage information on your computer.
Course Length: 4 hours
Format: Classroom, Instructor-led
Outlook® for Business: Part 1
Email is one of the most widely used methods of communication, whether for personal or business use. In most organizations, large or small, email is a preferred tool for of sharing information among employees. As a result of email’s wide adoption as a de facto business communication standard, most organizations have found the need to implement a corporate mail management system such as Microsoft® Outlook® to handle messages, meeting invitations, and related information.
In this course, you will use Outlook to send, receive, and manage email messages; manage your contact information; schedule appointments and meetings; create tasks and notes for yourself; and customize the Outlook interface to suit your working style.
Course Objectives:
This course uses Outlook to manage your email communications, including composing, reading and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail. You will:
• Navigate Outlook to read and respond to email
• Use the Address Book and format and spell check new messages
• Attach files and insert illustrations to messages
• Customize read and response options
• Use flags, categories, and folders to organize messages
• Create and work with Contacts
• Create appointments and schedule meetings in Calendar
• Create and work with Tasks and Notes
Suggested Audience: People who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.
Prerequisite: Employees should also be comfortable working in the Windows® 10 environment and be able to use Windows 10 to manage information on their computers.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Microsoft® 365 for the Web (with Teams®, SharePoint® and OneDrive®)
This course is an introduction to Microsoft® 365 in a cloud-based environment. Using the Microsoft 365 suite of productivity apps online, users can easily communicate and collaborate through Microsoft® Teams® messaging and meeting functionality and Outlook® email. When you create a team, the Microsoft SharePoint® team site provides a central storage location for accessing and modifying shared documents. Each user also receives individual document storage through OneDrive® for Business. Teams can provide a central hub for working with shared documents in the familiar apps—Word, PowerPoint®, and Excel®—as an alternative to installing the Microsoft 365 Desktop applications.
Course Objectives:
In this course, you will work productively in the Microsoft 365 cloud-based environment. You will:
• Navigate Microsoft 365 and integrate the online apps
• Use Microsoft Outlook on the web
• Use Microsoft Teams on the web
• Store documents in SharePoint, OneDrive, and Teams
• Work with files online
Suggested Audience: Business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of Microsoft Office and who are now extending Microsoft 365 to a collaborative cloud-based environment.
Prerequisite: Comfortable working in the Windows® 10 environment and be able to use Windows 10 to manage information on your computers.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led
Microsoft Teams® for Business Users
This course is designed to help you master Microsoft Teams®, the key communications tool in the suite of Microsoft 365® productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. You can also create and configure Teams to suit your business productivity needs. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you.
Course Objectives:
• Communicate with colleagues in Teams
• Call and meet with people in Teams
• Lead a meeting
• Configure your Teams environment
• Share files and app content
• Create and configure Teams
Suggested Audience: This course is designed for people who need to use Microsoft Teams to communicate, share files, and conduct online meetings with colleagues. No experience with Teams is required; however, a basic understanding of Microsoft 365 apps will be useful.
Prerequisite: To ensure your success in this course, you need to be familiar with the Windows® operating system and with using a web browser.
Course Length: 7 hours, delivered in two, 3.5-hour sessions
Format: Classroom, Instructor-led Microsoft®, Microsoft® 365 Microsoft®, Excel®, Windows®, PowerPoint®, Outlook®, Teams®, and Word® are trademarks of Microsoft Corporation. STLCC Workforce Solutions Group courses are independent seminars and are neither affiliated with, nor authorized, sponsored or approved by Microsoft Corporation. All other trademarks are the property of their respective owner.
ADVANCED MANUFACTURING & SAFETY
OSHA 10-Hour General Industry Outreach Training Program
The 10-hour General Industry Outreach Training Program introduces awareness level hazard recognition and prevention to general industry workers.
The training covers a variety of safety and health hazards which a worker may encounter at a general industry site. OSHA recommends this training as an orientation to occupational safety and health and emphasizes hazard identification, avoidance, control, and prevention. Upon successful course completion, participants earn their OSHA 10-hour card as proof of having met these requirements.
Suggested Audience: All employees. The 10-hour class is intended to provide workers with awareness of common job-related safety and health hazards.
Prerequisite: None
Course Length: 10 hours
Format: Classroom, Instructor-led
OSHA 30 General Industry Outreach Training Program (OSHA 20 Add-On)*
The OSHA 30-hour General Industry Outreach Training Program is focused on individuals in your organization that currently or may be in a position to make safety decisions. This program is intended to provide a variety of identification, avoidance, control and prevention and provide an overview of the understanding and use of OSHA standards and resources.
OSHA recommends this training as an orientation to occupational safety and health for those in your organization with safety responsibilities. This program demonstrates to your customers and regulatory bodies, your company’s commitment to building and growing a culture of safety. Upon successful course completion, employees earn their OSHA-30 card as proof of having met these requirements. Instruction time must be a minimum of 30 hours and be taught no more than 8 hours a day.
*This training session is intended for participants that have recently completed OSHA 10 training to continue on to complete OSHA 30 training. Participants are required to complete the OSHA 20 add-on within 6 months of OSHA 10 training.
Suggested Audience: Supervisors or workers with some safety responsibility
Prerequisite: None
Course Length: 20 hours
Format: Classroom, Instructor-led
INDUSTRIAL MAINTENANCE TRAINING (IMT)
In our state-of-the-art lab, equipped with Amatrol Trainers, we provide a combination of instructor-led, self-paced eLearning, and hands-on training in the areas of Hydraulics, Pneumatics, Electric Motor Controls, and Mechanical Drives. Theory and hands-on skills are interwoven in a modular framework that support just-in-time skills through presentation of theory immediately reinforced with hands-on application.
Topics can be customized so that employees will be ready to earn nationally recognized National Institute for Metalworking Skills (NIMS) credentials for Industrial Maintenance Technicians.
Mechanical Drives 1 (Mechanical Systems)
This introductory course on Mechanical Drives provides participants with a deep understanding of the principles, components, and maintenance practices associated with mechanical drive systems. Focusing on both theory and practical application, the course covers a wide range of topics essential for effective maintenance and troubleshooting in industrial settings.
Key topics include: Key Fasteners, Power Transmission Systems, Introduction To V-Belt Drives, Introduction to Chain Drives, Spur Gear Drives and Multiple Shaft Drives.
Course Objectives
Participants taking this course will be able to:
• Adhere to safety, health and environmental rules and regulations for mechanical power transmission systems
• Use measurement hand tools to inspect dimensions of shafts and other components
• Install and align a shaft couplings using rim/face, feller gauge and laser methods
• Install, align and tension a belt and chain drives
• Install, align and adjust a spur gear and right angle gear drives and a pillow and flange block bearing
• Identify all lubrication points on a machine, select lubricant and apply lubricant to machine per maintenance schedule
• Apply troubleshooting techniques for shaft couplings and belt drives
Course Length: 40 hours w/o NIMS Certification Exams
Format: Classroom & Lab, Instructor-led
Hydraulics I/II
This course offers a thorough exploration of hydraulic systems used in industrial applications. Designed for maintenance professionals, technicians and engineers, this training provides both theoretical knowledge and hands-on experience to effectively maintain, troubleshoot, and repair hydraulic systems.
Key topics include: Hydraulic Power Systems, Basic Hydraulic Circuits, Principles of Hydraulic Pressure and Flow, Hydraulic Speed Control and Pressure Control Circuits.
Course Objectives
Participants taking this course will be able to:
• Adhere to safety, health and environmental rules and regulations for fluid power systems
• Read and interpret basic fluid power schematics
• Start up and shut down a hydraulic system and adjust pressure control valves
• Select and adjust hydraulic actuator speed using flow control valve
• Inspect and exchange a hydraulic filter
• Inspect, add and change hydraulic fluid
• Connect, adjust and disconnect flexible and rigid hydraulic conductors
• Install and test the operation of components in a basic hydraulic linear or rotary actuator circuit
• Troubleshoot a basic hydraulic linear or rotary actuator circuit
Course Length: 60 hours w/o NIMS Certification Exams
Format: Classroom & Lab, Instructor-led
Basic Pneumatics
This foundational course on Pneumatics provides participants with a comprehensive understanding of pneumatic systems and their applications in industrial settings. Designed for beginners and those looking to enhance their knowledge of pneumatic technology, the course combines theoretical concepts with practical, hands-on learning.
Key topics: Safety, Operating Pressure, Actuator Speed Using Flow Control Valves, Pneumatic Filters, Lubricators and Conductors, Reciprocating Air Compressors, Pneumatic Circuits and Pneumatic Circuit Troubleshooting.
Course Objectives
Participants taking this course will be able to:
• Adhere to safety, health and environmental rules and regulations for pneumatic systems
• Determine and adjust pneumatic system operating pressure
• Select and adjust pneumatic actuator speed using a flow control valve
• Inspect, drain and change a pneumatic filter
• Inspect, fill and adjust a pneumatic lubricator
• Connect, adjust and disconnect flexible and rigid pneumatic conductors
• Start up and shut down a reciprocating air compressor and adjust operating pressure
• Install and test the operation of a components in a basic pneumatic linear or rotary circuit
• Install and test the operation of components in a basic pneumatic circuit
• Troubleshoot a basic pneumatic linear or rotary actuator circuit
Course Length: 40 hours w/o NIMS Certification Exams
Format: Classroom & Lab, Instructor-led
Electrical Motor Controls (Electrical Systems)
This course on Electrical Motor Controls provides a comprehensive introduction to the principles, components and applications of motor control systems in industrial environments. Participants will develop the skills necessary to effectively work with, maintain, and troubleshoot electrical systems in alignment with industry requirements.
Key topics: Introduction to Electric Motor Control, Manual Motor Control and Overload Protection, Control Transformers, Control Ladder Logic, Control Relays and Motor Starters, Introduction to Troubleshooting, Systems Troubleshooting, Reversing Motor Control, Automatic Input Devices 1 and Basic Timer Control: On-Delay and Off-Delay.
Course Objectives
Participants taking this course will be able to:
• Adhere to safety, health and environmental rules and regulations for electrical power and control systems
• Read and interpret electrical motor control and programmable controller system schematics
• Adjust and test limit switches, pressure switches, float switches and electronic sensors
• Use multimeter to measure voltage, current and resistance in an electrical circuit
• Select, install and test fuses and circuit breakers
• Install and test DC electric motors in a manual motor control circuit
• Install and test single and 3-phase AC electric motors in a manual motor control circuit
• Install and test electrical relay control components
• Install and test electro-fluid power components and circuits
• Test and repair machine electrical ground
• Troubleshoot an electrical motor relay control circuit
• Troubleshoot a solenoid-operated fluid power relay control circuit
• Test and replace electrical control wiring using terminal attachment
• Test and replace electrical control wiring using solder attachment
• Test and replace transformers
Course Length: 200 hours w/o NIMS Certification Exams
Format: Classroom & Lab, Instructor-led
AUTOMATED CONTROLS (PLC)
We deliver customized courses from entry level PLC to advanced troubleshooting tailored to your equipment, your software, your processes and your precise needs. With our custom-built mobile simulators, we can train your employees at our Florissant Valley campus or we will bring the training to you.
Introduction to PLCs: Intro to ControlLogix with Ethernet
This course provides employees a hands-on overview of the Allen-Bradley ControlLogix programmable controller Hardware, Software and Basic Instruction sets. Extensive opportunities are provided for practice on CLX simulators using Studio 5000 software with complete software programs pre-loaded.
Course Objectives
Participants taking this course will be able to:
• Understand and utilize ControlLogix Hardware & Studio 5000 Software
• Understand ControlLogix Addressing & Numbering Systems
• Use Basic Instruction Sets within the Studio 5000 software
• Understand and use the basic functions of Ethernet Communications
Course Length: 40 hours
Format: Classroom & Lab, Instructor-led
Intermediate CLX & Studio 5000
This course provides a thorough, hands-on familiarity with the Allen-Bradley Studio 5000 software at the intermediate skill level. Many instruction sets beyond the Intro class are covered, with emphasis on those selected by the client. Additionally, the course will provide a high-level overview of the Device Net, Control Net, Remote IO communications networks. There are extensive exercises and opportunities for practice on CLX simulators.
Course Objectives
Participants taking this course will be able to:
• Launch and Navigate Software
• Utilize Software Features
• Implement Right-Click Functions
• Navigate Ladder Programs
• Display and Configure Data Tables
• Manage Project Components
Course Length: 40 hours
Format: Classroom & Lab, Instructor-led
• Edit Ladder Programs
• Document Programs
• Search and Force Functions
• Save and Backup Projects
• Apply Intermediate-Level Instructions
• Implement Ethernet Communications
Motion Control with Kinetix & Ultra 3000 Servos
This course will provide the employee with the knowledge and skills to identify, install, configure and troubleshoot a closed loop motion control system in the CLX/Studio 5000 architecture. In addition, employees will learn specific programming instructions used for motion control in the Studio 5000 ladder logic programs.
Course Objectives
Participants taking this course will be able to:
• Identify the motion control components of a ControlLogix System
• Configure an Axis of a ControlLogix System
• Tune and test an Axis of a ControlLogix System
• Interpret and edit basic and advanced motion instructions
• Troubleshoot both software and hardware related problems
Course Length: 40 hours
Format: Classroom & Lab, Instructor-led
Advanced Troubleshooting with Studio 5000
This course provides experienced participants an opportunity to expand their troubleshooting skills with the more advanced features of Studio 5000 software not covered in earlier courses. System level problems of many types are introduced into actual equipment set-ups to mirror plant like conditions. Extensive opportunities are provided for practice on CLX simulators with complete software programs pre-loaded.
Course Objectives
Participants taking this course will be able to:
• Use the programming terminal to examine CLX ladder logics/programs to diagnose problems in a line or system
• Use the advanced Search features of the Studio 5000 software, including trending
• Use the programming terminal to add or modify rungs of the program, including documentation
• Troubleshoot the software program itself, using all instructions of the CLX families of programmable controllers
• Distinguish between a software fault and a hardware fault
• Utilize the diagnostic capabilities of the Studio 5000 software to aid in troubleshooting
• Use meters to assist in troubleshooting
Course Length: 40 hours
Format: Classroom & Lab, Instructor-led
WELDING
Workforce Solutions Group’s Certified Welding Program is a systematic program that will take a participant from no experience in welding to welding with various processes in any position with various types of material.
Participants will be taught Welding Theory, Blueprint Reading and basic Metallurgy that is needed in today’s welding.
Oxy-Acetylene
• Oxy-Acetylene
• Out of position Oxy-Acetylene
• Brazing and Soldering
• Oxy-Acetylene Cutting
Stick Welding
• Arc Welding Flat
• Arc Welding Tee joint
• Arc Welding Flat V-Butt Joint
• Arc Welding Horizontal
• Arc Welding Vertical
• Arc Overhead
MIG & Flux Core Welding
• GMAW Carbon Steel
• FCAW
TIG Welding
• GTAW mild steel
Larger Diameter Rods
• Weld Testing and Inspection
• Heavy Equipment Welding
Wire Feed Process
• GMAW Aluminum
• GMAW Stainless
TIG Allows
• GTAW Aluminum
• GTAW Stainless
Pipe Welding
• Beginner
• Intermediate
• Advanced
MISSOURI ONE START – FUNDING ASSISTANCE
Missouri One Start - Your One Stop for Workforce Recruitment & Training
Missouri One Start is the state’s premier workforce recruitment and training division. It helps eligible businesses of all sizes stay competitive by providing customized recruitment assistance, as well as resources to train and upskill new and existing employees. Its recruitment strategies and training programs are tailored to the specific workforce needs of the businesses it serves.
Your company can be reimbursed for training your workers receive from:
• Your In-house Training Experts
• One of our training experts at STLCC
• Your Preferred Training Vendor
How it Works:
At no cost to eligible businesses, our team will work with a business from start to finish. We will work with you throughout the eligibility determination and application process as well as provide all paperwork necessary for a successful application. Once the application has been approved by the state and an award has been granted, we work with companies to submit training documentation to reimburse training expenses a company has incurred, be it internal training or when using outside vendors.
Training funds are available to eligible Missouri businesses of all sizes to train or upskill new and existing workers. Training awards are based on criteria such as Capital Investment, Job Creation, number of existing full-time workers being trained, training needs, and availability of state funds.
For more information or to start the process, please contact:
• Eric Whitehead | 314-539-5022 | ewhitehead@stlcc.edu
• Tim Boul | 314-539-5743 | tboul@stlcc.edu
• Brett Richardson | 314-539-5296 | bdrichardson@stlcc.edu
HELPFUL INFORMATION
EMPLOYEES’ RIGHTS AND RESPONSIBILITIES | All employees are responsible for adhering to College policies and procedures. Please refer to stlcc.edu/need2know.
CLASS CHANGES/POSTPONEMENT/CANCELLATION | Any course changes in dates, times or locations will be emailed to employees using the email address provided during course enrollment. Because Workforce Solutions (non-credit) classes are self-supporting, the decision to run a class is based on the number of employees enrolled. The College reserves the right to cancel if sufficient enrollment is not achieved. For changes and cancellations due to low enrollment, employees will be notified by email. Refunds will be issued for classes canceled by the College. Call 314-539-5022 with any questions.
INCLEMENT WEATHER | As necessary, Workforce Solutions classes are canceled due to inclement weather. Cancellations will be broadcast on KMOX-AM (1120), on KMOV-TV, KSDK-TV and KTVI/Fox 2. All location closings will be posted at stlcc.edu. To sign up for automated SMS notifications of STLCC campus closures or emergencies, visit stlcc.edu/alerts. When St. Louis Community College cancels classes, online and off-campus classes are also canceled.
NON-DISCRIMINATION | St. Louis Community College is committed to creating inclusive, welcoming and respectful learning and working environments focused on the needs of our diverse communities. The College does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, and any other status protected by applicable state or federal law. The College’s nondiscrimination policies apply to any phase of its employment process, any phase of its admission, or financial aid programs, and all of its educational programs or activities. For information or concerns relating to discrimination matters, contact the Director for Community Standards/Title IX Coordinator, Shannon Nicholson, MS, LPC, at 314-539-5345.
PROTECTION OF INTELLECTUAL PROPERTY | The content of each course consists of intellectual property of the College and the faculty member. Recording of course lectures, discussions and materials, or distribution/ transmission of the course content, is prohibited. The reason for this policy is to protect the intellectual property of the College and faculty member, to protect the copyright interests in course materials and to protect the privacy interests of employees participating in this course. Public distribution or transmission to publicly accessible web environments may constitute copyright infringement and may subject the employee to disciplinary action under applicable College policies.
ACCOMMODATIONS | If you are a person with a disability who requires an accommodation in order to participate in any program or activity, please contact the Access Office at stlcc.edu/disability as soon as possible in advance of the program for consideration of your accommodations request. A employee may submit this application at any time during their enrollment, but the College recommends submitting the application as early as possible to allow time to make any necessary arrangements.
