During my visits at our three sister hospitals, I’ve been asked some really good questions. Here are some examples, with some of my early thoughts on each:
very good about bringing my lunch to work, so you may find me sitting in the cafeteria during the lunch hour. Don’t be shy, come say hi! By the way, I really loved the string trio in the St. Michael’s Upper Marketeria during my first week here.
What’s happening with our integration? The integration has been about creating a health network with a single governance and management model, and finding efficiencies in shared support services. At this early stage, it is also becoming clear that there will be lots of opportunities to share best practices and learnings across our sites. In addition, collaboration is already happening naturally in some of our clinical areas that is focused on enhancing the experience for our patients, families and residents.
How are you planning on meeting everyone across the network? Getting to know people across the network is something that I really want to do. I have a number of “walkabouts” scheduled across our locations and will be attending as many meetings with staff and physicians as my schedule will permit. Informally, if you see me looking lost in the hallways, please introduce yourself and help me out! I’m also not
VOL. 2 • NO. 3 • APRIL 11, 2018
Where is your office? Where are you most days? I have offices at each of the sites. At Providence, my office is in Memory Lane; at St. Joseph’s, it’s in the admin hall on the first floor; and at St. Michael’s, you can find me in 1 Bond. You should know however, that I’m not often at my desk at any of the sites. I’m usually at meetings or out meeting with people – staff, docs, others in the health community, donors, etc. If you want to get a hold of me, your best bet is to contact my assistant, Sandra PickettTeixeira. I’m also trying to get to as many staff events as possible – town halls, management meetings and so on. I look forward to meeting you during my walkabouts or at one of these meetings in the near future. I’d like to close by thanking you for the warm welcome you have extended to me. Thank you also for your questions and insights. And thank you for the kindness you have shown me in my first month. Most importantly, thank you for the same kindness that I have witnessed you bestow to our patients, family members, visitors and residents. Thank you for living our mission and values.
oursharedpurpose.com Our Shared Purpose is an internal newsletter intended to keep staff at all three sites informed about our integration and transition plans, as well as highlight key achievements and activities at each of the sites. Our Shared Purpose is published monthly by the Communications teams at Providence, St. Joseph’s and St. Michael’s. If you have any questions about any of the articles, please visit oursharedpurpose.com to submit your inquiry. OUR SHARED PURPOSE • VOL. 2 • NO. 2 • MARCH 8, 2018 • page 4
Reflections on my first month A message from Dr. Tim Rutledge, President and Chief Executive Officer
I’ve been with our new network for almost a month now, and I knew coming in that I was joining a union of three admirable organizations. That said, the collegiality, positive energy and commitment to excellence in care has been beyond my expectations. My first few weeks have been nothing short of exhilarating and awe-inspiring! As I’ve been making my way around to meet many of you across the network, I’ve been gaining a deeper understanding and appreciation of everything our organization does, and I am proud and honoured to be a part of such an amazing combination of teams. I’ve learned that you are genuinely committed to our patients and to carrying on the legacy of the Sisters of St. Joseph in caring for all those who enter our doors. You care about what happens within your own area and also within the broader network, and you are committed to continually finding ways to improve care for our patients and their families. continued on page 4
OUR SHARED PURPOSE • VOL. 2 • NO. 3 • APRIL 11, 2018 • page 1
Zak Nakhuda is oNe of ProvideNce’s woNderful voluNteers, where he splits his time between two very different departments: Human Resources and Ambulatory Services. Zak is well-known for his reliability, and for bringing his positive attitude and passion to everything that he does.
Volunteer
Zak started volunteering at Providence Healthcare in 2015 after completing a diploma in administrative studies with specialization in medical administration. “I always knew I wanted to help and make a difference in the lives of others,” says Zak.
noun | vol-un-teer | vä-lən-ˈtir 1. a person who freely offers to take part in an enterprise or undertake a task.
In HR and Ambulatory Services, Zak’s volunteer work includes providing administrative assistance to support both patients and staff. Zak credits his volunteer experience with helping him build meaningful relationships with staff, fellow volunteers, patients, and the community at large. “It gives me pride to know that I’ve been able to give back in so many different and positive ways. I continue to grow as a person through my volunteer experiences.”
2. a person who does something, especially helping other people, willingly and without being forced to do it. 3. very important person at Providence Healthcare, St. Joseph’s Healthcentre and St. Michael’s Hospital.
r etireMeNt ofteN MeaNs sPeNdiNg less tiMe at the Place you work, but for nine long-term employees at St. Joseph’s, retiring meant they had more time to volunteer – at the hospital. Their reasons for coming back included wanting to give back to the community, help patients find their way around and support those recovering from surgery.
572
volunteers
1 436
443
volunteers
,
total volunteers in 2017
Congratulations to this special group!
421
volunteers
139,290 contributing over
volunteer hours in 2017
Together, these nine volunteers have a combined total of 254 years of employment at St. Joseph’s and now 125 years of volunteer service as well. Their hard work and dedication was recognized last month when they won a Legend Award for living our value of Community of Service – an award that they were nominated for by their peers. These nine women truly exemplify what it means to provide care to our community and we’re so grateful that they’re a part of our team.
(From L to R): Heather Jones, Sophie Czyzewski, Kathleen O’Brien, Maura Tootill, Joanne Bak, Nellie Dato, Sister Mary Carmen Maclean (not pictured: Vilma Sharp, Shoney Farinas)
JeNNifer Barretto started voluNteeriNg at st. Michael’s hosPital iN JaNuary of 2009. She has since logged an incredible 1,090 volunteer hours during her regular weekly Saturday morning shifts at the hospital, and is showing no signs of slowing down. Jennifer’s volunteer work creates a huge impact on patients. She volunteers at the General Internal Medicine department, where she spends the majority of her time conversing with the mostly elderly patients. She often finds herself engaging in philosophical conversations, doing crossword puzzles, sharing laughs, and helping them complete their daily menus. Jennifer started volunteering at St. Michael’s because she was considering a career in medicine, and because she was born here and wanted to give back. She has since pursued a different career, but says the patients and staff at St. Michael’s are the reason she keeps coming back. “Every weekend I witness patients who courageously face their circumstances, and staff who compassionately help them see it through. I consider my years at St. Michael’s a true blessing.”
During my visits at our three sister hospitals, I’ve been asked some really good questions. Here are some examples, with some of my early thoughts on each:
very good about bringing my lunch to work, so you may find me sitting in the cafeteria during the lunch hour. Don’t be shy, come say hi! By the way, I really loved the string trio in the St. Michael’s Upper Marketeria during my first week here.
What’s happening with our integration? The integration has been about creating a health network with a single governance and management model, and finding efficiencies in shared support services. At this early stage, it is also becoming clear that there will be lots of opportunities to share best practices and learnings across our sites. In addition, collaboration is already happening naturally in some of our clinical areas that is focused on enhancing the experience for our patients, families and residents.
How are you planning on meeting everyone across the network? Getting to know people across the network is something that I really want to do. I have a number of “walkabouts” scheduled across our locations and will be attending as many meetings with staff and physicians as my schedule will permit. Informally, if you see me looking lost in the hallways, please introduce yourself and help me out! I’m also not
VOL. 2 • NO. 3 • APRIL 11, 2018
Where is your office? Where are you most days? I have offices at each of the sites. At Providence, my office is in Memory Lane; at St. Joseph’s, it’s in the admin hall on the first floor; and at St. Michael’s, you can find me in 1 Bond. You should know however, that I’m not often at my desk at any of the sites. I’m usually at meetings or out meeting with people – staff, docs, others in the health community, donors, etc. If you want to get a hold of me, your best bet is to contact my assistant, Sandra PickettTeixeira. I’m also trying to get to as many staff events as possible – town halls, management meetings and so on. I look forward to meeting you during my walkabouts or at one of these meetings in the near future. I’d like to close by thanking you for the warm welcome you have extended to me. Thank you also for your questions and insights. And thank you for the kindness you have shown me in my first month. Most importantly, thank you for the same kindness that I have witnessed you bestow to our patients, family members, visitors and residents. Thank you for living our mission and values.
oursharedpurpose.com Our Shared Purpose is an internal newsletter intended to keep staff at all three sites informed about our integration and transition plans, as well as highlight key achievements and activities at each of the sites. Our Shared Purpose is published monthly by the Communications teams at Providence, St. Joseph’s and St. Michael’s. If you have any questions about any of the articles, please visit oursharedpurpose.com to submit your inquiry. OUR SHARED PURPOSE • VOL. 2 • NO. 3 • APRIL 11, 2018 • page 4
Reflections on my first month A message from Dr. Tim Rutledge, President and Chief Executive Officer
I’ve been with our new network for almost a month now, and I knew coming in that I was joining a union of three admirable organizations. That said, the collegiality, positive energy and commitment to excellence in care has been beyond my expectations. My first few weeks have been nothing short of exhilarating and awe-inspiring! As I’ve been making my way around to meet many of you across the network, I’ve been gaining a deeper understanding and appreciation of everything our organization does, and I am proud and honoured to be a part of such an amazing combination of teams. I’ve learned that you are genuinely committed to our patients and to carrying on the legacy of the Sisters of St. Joseph in caring for all those who enter our doors. You care about what happens within your own area and also within the broader network, and you are committed to continually finding ways to improve care for our patients and their families. continued on page 4
OUR SHARED PURPOSE • VOL. 2 • NO. 3 • APRIL 11, 2018 • page 1