Our Shared Purpose newsletter - Sept. 6, 2017

Putting education at the CORE of our work Competency from Ongoing Relational Education (CORE) might be a bit of a mouthful, but its early outcomes are nothing short of extraordinary.

CORE is self-directed, peer-to-peer learning that asks Providence staff to consider two questions: “What do you want to learn?” and “Who do you want to learn from?”

The idea is to identify one specific learning goal and receive educational coaching from a CORE coach. With CORE, the learner chooses their coach, rather than leadership pairing people up. The CORE program aims to enhance staff knowledge and skills that impact our strategic plan, and increase employee engagement through self-identified learning and training opportunities.

CONNECTING CARE, PEOPLE AND IDEAS

VOL 1 • NO. 4 SEPTEMBER 6, 2017

Our network has more than ,

5 779 learners shaping

Since its implementation in late 2016, we have enrolled 21 CORE coaches and 26 participants in the program. CORE also won the People’s Choice Award as a First Place Poster Presentation at the GTA Rehab Network Best Practices Day.

State-of-the-art patient flow system on all units at St. Joe’s St. Joseph’s Health Centre is committed to delivering exceptional experiences and seamless transitions for our patients. Earlier this year, we installed a new patient flow system called McKesson CareTRACK across the entire organization giving every unit real-time access to bed tracking, patient flow and other administrative information.

McKesson CareTRACK taps into our clinical and bed management channels to deliver a continuously updated visual overview of bed availability, patient occupancy status, planned discharges, transport and room cleaning requests and status, need for infection precautions and more. This new system is helping to improve service coordination and information-sharing between all stakeholders involved in patient care — enhancing our capacity to deliver high-quality, safe care.

St. Michael’s hosts Hoskins opioid announcement Dr. Eric Hoskins, Minister of Health and Long-Term Care, was at St. Michael’s Hospital on Aug. 29 to announce enhancements to Ontario’s Strategy to Prevent Opioid Addiction and Overdose.

The provincial government will invest $222 million over three years to improve access to harm reduction services and addiction treatment across the province, such as more supervised drug injection sites and “rapid access” clinics. St. Michael’s rapid access clinic provides immediate treatment and longer-term withdrawal support for people requiring medical intervention for substance use problems.

Visit www.stmichaelshospital.com/programs/mentalhealth/rapid-access-clinic.php for more information.

oursharedpurpose.com Our Shared Purpose is an internal newsletter intended to keep staff at all three sites informed about our integration and transition plans, as well as highlight key achievements and activities at each of the sites. Our Shared Purpose is published monthly by the Communications teams at Providence, St. Joseph’s and St. Michael’s. If you have any questions about any of the articles, please visit oursharedpurpose.com to submit your inquiry.

OUR SHARED PURPOSE • VOL. 1 • NO. 4 • SEPTEMBER 1, 2017 • page 4

the future of health care in our communities.

Welcome to a new academic year!

A message from Bev Bulmer, vice-president of Education

I want to extend a special welcome to our students, who have just joined us over the last few months. With the announcement of the integration of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, this year promises to be a busy one filled with exciting learning and teaching opportunities for all of us.

Our organizations have similar commitments to improving care

Pg 1-4 WELCOME TO A NEW ACADEMIC YEAR!

Pg 2-3 TEACHING AND EDUCATION

through education mandates that include a superior learner experience and collaborative approaches to educating all health-care professionals, patients and their caregivers.

Integration will provide future trainees with a wide diversity of clinical experience across the health-care continuum. Continuing education and professional and faculty development are also priorities for all three organizations to ensure we provide high quality and safe care that is evidence-informed. We also want to

Pg 4 PROVIDENCE HEALTHCARE Putting education at the CORE of our work

ensure education is provided by the most qualified staff and physicians.

I’m looking forward to witnessing the increase in activity in these areas and value for the broader health-care system, as well as for the people and communities we serve as a larger community-based network. This education themed issue of Our Shared Purpose showcases some of the great work happening at our three sites.

Pg 4 ST. JOSEPH’S HEALTH CENTRE State-of-the-art patient flow system on all units at St. Joe’s

OUR SHARED PURPOSE • VOL. 1 • NO. 4 • SEPTEMBER 6, 2017 • page 1

Continued on page 2

Pg 4 ST. MICHAEL’S HOSPITAL St. Michael’s hosts Hoskins opioid announcement

Providence Healthcare Teisha Lee, a registered practical nurse on Providence’s Geriatric and Medical Rehab unit was the recipient of the Marci Nursing Scholarship fund which is assisting her with the costs of the courses and exam fees related to her registered nurse studies.

Teaching & Education

Teisha Lee Registered Nurse

Similarly, at St. Joe’s, plans are underway for a state-of-the-art Learning and Innovation Centre so our 4,200 learners – including physicians, staff, students and patients – have a dedicated place to learn, train and share best practices in patient care. Construction is expected to start later this year, giving us a brand new educational space by fall 2018. The new centre will have a resources centre, meeting rooms, training labs, lobby

and registration area, and a 200-seat auditorium named after Ed Lyklama, a generous donor who wants to give back to the amazing doctors and staff who take care of our community. The new facilities will be a central space for real-time, realworld learning and training for the next generation of health-care professionals.

At St. Michael’s Li Ka Shing International Healthcare Education Centre, we anticipate great activity from our Arrell Family Chair in Health Professions Teaching, held by Dr. Stella Ng, and the Professorship in Technology-Enabled Learning, held by Dr. Ryan Brydges, two new positions we appointed this summer. Dr. Ng, who is also our director of research at the Centre for Faculty Development, has produced a research report, called Advancing systems of care for disadvantaged patients, to identify educational needs at St. Michael’s relating to care for patients experiencing disadvantage. Ryan Brydges, who is also the director of research for the Allan Waters Family Simulation Centre, will be

focusing on developing and evaluating robust high-quality, efficient and costeffective simulation-based training and assessment programs that will support competency-based models of education and quality improvement. Together with the education portfolio, Drs. Ng and Brydges will be leading the development of an Education Research Roadmap. As a major teaching and research hospital, developing programs of education research that evaluate how and what we learn and the impact on patient care is critical.

Investing in our people is important because it keeps our teams up to date, brings in new knowledge and inspires employees. Sometimes it results in an immediate impact to the patient experience and direct cost-savings – Gowkarran Pooran is part of our maintenance team and recently attended a seven-day conference to learn how to service ice machines located on units across St. Joseph’s.

Thank you for your commitment to growth and development, and I look forward to collaborating with all of you in support of our network’s goal of enhancing our academic and education mandates by investing in opportunities for all staff, physicians, patients and families to teach and learn in a variety of care settings.

-Bev Bulmer, vice-president of Education

Gowkarran Pooran Refrigeration and Controls Specialist

This one-time investment means we now have internal support to troubleshoot the machines, ensuring patients and families have access to them, and also eliminates the need, time and cost of hiring an external contractor. “I feel very privileged to be supported to learn,” Gowkarran said. “I’m very happy St. Joe’s did this for me.”

St. Michael’s Hospital

As a social worker for the dialysis unit, Courtney Sas is often consulted on end-of-life care decisions for both dialysis and transplant patients.

She wanted to learn more about tackling these issues, so she decided to pursue a master’s in Bioethics at Harvard last year. Sas interned with the ethics support service at Beth Israel Deaconess Medical Center, a renowned Harvard teaching hospital, where she conducted a QI project focused on understanding and characterizing unit-based ethics rounds as a way of increasing bioethics competency across a broad range of clinicians.

Courtney Sas Social Worker

72%

of clinical staff received external education

116,406 student education hours

33%

of clinicians were previous students at Providence

St. Joseph’s Health Centre

Continued from page 1

On September 18, Providence Healthcare will symbolically break ground on its new Knowledge Centre, slated to open in the spring of 2018. With the increasing need for complex care and treatment, the demand for advanced learning among our staff has grown exponentially. Our 14,645 sq. ft. Knowledge Centre, located in a highprofile space within our hospital, will offer support to 1,200 staff, 350 volunteers and hundreds of students and medical residents 24 hours a day, seven days a week. This $2.5 million capital project is being fully funded through the generosity of Providence’s foundation donors.

“I am really happy to know that Providence cared about the enhancement of their staff, and I was delighted to have the opportunity to apply for the scholarship.” Teisha’s goal is to advance from an RPN to RN and obtain her master’s in Nursing.

In the past year...

“Bioethics is about asking whether we are respecting a patient’s goals of care and if we are doing the right thing for our patient,” said Sas. “I wanted to learn more so that I could be a better social worker for our patients and their care teams.”

350

hours spent in our teaching clinic

475

employees received educational support

89%

learners say they would recommend us

87.1%

of learners recommed a placement at St. Michael’s

1,664

visits to Patient and Family Learning Centre

3,447 student placements

Putting education at the CORE of our work Competency from Ongoing Relational Education (CORE) might be a bit of a mouthful, but its early outcomes are nothing short of extraordinary.

CORE is self-directed, peer-to-peer learning that asks Providence staff to consider two questions: “What do you want to learn?” and “Who do you want to learn from?”

The idea is to identify one specific learning goal and receive educational coaching from a CORE coach. With CORE, the learner chooses their coach, rather than leadership pairing people up. The CORE program aims to enhance staff knowledge and skills that impact our strategic plan, and increase employee engagement through self-identified learning and training opportunities.

CONNECTING CARE, PEOPLE AND IDEAS

VOL 1 • NO. 4 SEPTEMBER 6, 2017

Our network has more than ,

5 779 learners shaping

Since its implementation in late 2016, we have enrolled 21 CORE coaches and 26 participants in the program. CORE also won the People’s Choice Award as a First Place Poster Presentation at the GTA Rehab Network Best Practices Day.

State-of-the-art patient flow system on all units at St. Joe’s St. Joseph’s Health Centre is committed to delivering exceptional experiences and seamless transitions for our patients. Earlier this year, we installed a new patient flow system called McKesson CareTRACK across the entire organization giving every unit real-time access to bed tracking, patient flow and other administrative information.

McKesson CareTRACK taps into our clinical and bed management channels to deliver a continuously updated visual overview of bed availability, patient occupancy status, planned discharges, transport and room cleaning requests and status, need for infection precautions and more. This new system is helping to improve service coordination and information-sharing between all stakeholders involved in patient care — enhancing our capacity to deliver high-quality, safe care.

St. Michael’s hosts Hoskins opioid announcement Dr. Eric Hoskins, Minister of Health and Long-Term Care, was at St. Michael’s Hospital on Aug. 29 to announce enhancements to Ontario’s Strategy to Prevent Opioid Addiction and Overdose.

The provincial government will invest $222 million over three years to improve access to harm reduction services and addiction treatment across the province, such as more supervised drug injection sites and “rapid access” clinics. St. Michael’s rapid access clinic provides immediate treatment and longer-term withdrawal support for people requiring medical intervention for substance use problems.

Visit www.stmichaelshospital.com/programs/mentalhealth/rapid-access-clinic.php for more information.

oursharedpurpose.com Our Shared Purpose is an internal newsletter intended to keep staff at all three sites informed about our integration and transition plans, as well as highlight key achievements and activities at each of the sites. Our Shared Purpose is published monthly by the Communications teams at Providence, St. Joseph’s and St. Michael’s. If you have any questions about any of the articles, please visit oursharedpurpose.com to submit your inquiry.

OUR SHARED PURPOSE • VOL. 1 • NO. 4 • SEPTEMBER 1, 2017 • page 4

the future of health care in our communities.

Welcome to a new academic year!

A message from Bev Bulmer, vice-president of Education

I want to extend a special welcome to our students, who have just joined us over the last few months. With the announcement of the integration of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, this year promises to be a busy one filled with exciting learning and teaching opportunities for all of us.

Our organizations have similar commitments to improving care

Pg 1-4 WELCOME TO A NEW ACADEMIC YEAR!

Pg 2-3 TEACHING AND EDUCATION

through education mandates that include a superior learner experience and collaborative approaches to educating all health-care professionals, patients and their caregivers.

Integration will provide future trainees with a wide diversity of clinical experience across the health-care continuum. Continuing education and professional and faculty development are also priorities for all three organizations to ensure we provide high quality and safe care that is evidence-informed. We also want to

Pg 4 PROVIDENCE HEALTHCARE Putting education at the CORE of our work

ensure education is provided by the most qualified staff and physicians.

I’m looking forward to witnessing the increase in activity in these areas and value for the broader health-care system, as well as for the people and communities we serve as a larger community-based network. This education themed issue of Our Shared Purpose showcases some of the great work happening at our three sites.

Pg 4 ST. JOSEPH’S HEALTH CENTRE State-of-the-art patient flow system on all units at St. Joe’s

OUR SHARED PURPOSE • VOL. 1 • NO. 4 • SEPTEMBER 6, 2017 • page 1

Continued on page 2

Pg 4 ST. MICHAEL’S HOSPITAL St. Michael’s hosts Hoskins opioid announcement