Measure!
The Balanced Scorecard “Telling the ‘story’ of your strategy”
Benefit to your business
WHAT WE OFFER
A focus on future revenue!
A process to guide the development of your balanced scorecard
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You focus on creating value for your shareholders by knowing how to create value for your customers
The CEO and Senior Executive team, using our proven
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Your employees understand your strategy
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You are able to identify sources of future revenues
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Links tactics to strategy
and learning. This links business performance measurement to
Acts as the measurable basis for building and leading a performance based culture
strategy showing cause/effect relationship and gives the members
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methodologies, designs a balanced scorecard which measures their organization’s performance from 4 critical perspectives: financial, customer, internal business processes, and innovation
of your War Room a navigational tool to assess their progress on the battlefield. Following is the illustration of a balanced scorecard for a medical diagnostic instrument company.
How we will assist you
Balanced Scorecard cause & effect map
Using our proven methodologies we will assist you to: n Integrate offensive and defensive positions into the scorecard n Measure core competencies n Track execution of tactics n Measure changes in corporate culture n “Map” the organization and determine performance measurements from four perspectives: n Financial n Customer n Internal Business Processes n Innovation and Learning n Assess performance over time to test assumptions behind your strategy n Focus attention on future revenue as much as current revenue n Make strategic decisions: n “Stay the course”? n Modify existing strategy? n Craft a new strategy?
(Medical Diagnostic Instrument Company) Financial
Revenue Growth
Return on Capital Assets
Customer Market Share by Country/Segment
New Customers Acquisition/Revenue
Existing Customers Growth/Revenue
Customer Satisfaction Measures
Disease Mgt Including Asia Specific
Product Reliability/ Ease of Use
Connectivity Solutions
Reasonable Pricing
On Time Delivery
Service Capability
Internal Business Process Product Design & Launch Effectiveness
Consultative Selling Effectiveness
Innovation And Learning
Distribution Channel Effectiveness
After Sales Service Effectiveness
Team Knowledge and Performance
Employee Productivity Rates
Employee Retention Employee Satisfaction Rates (Survey)
Technical Application Skills
Sales/ Marketing Skills
Service/ Engineering Electronic Skills
Delivery Logistics/ Mgt Skills
Information Technology Capability
Measure! Balanced Scorecard Individual recommendations for Prework: Measurements
Initial briefing Review strategy
Consolidation of recommended measurements
Select Strategic Measures
Develop support to strategy Operational Plan
2 Day Workshop
1/2 Day
Months
2 Day Workshop
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STAGE 1
2
3
4
STAGE 2
5
6
7
STAGE 3
8
9
10
STAGE 4
11
12
13
STAGE 5
14