Defense Communities Winter 2016

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

COMMUNITIES WINTER 2016

www.phma.com

PHMA to Dissolve PHMA has strived to improve the quality of housing and services for 43 years

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PHMA VISION To serve as a catalyst in inspiring housing professionals and their organizations to build and revitalize for the future. We improve our world by committing and channeling the talents and energies we possess to provide quality communities for all the members of the armed forces and their families. This vision is people-oriented. Simply put, it means that we stake our future on our people: our customers, our staff, and our leadership.

PHMA MISSION The mission of PHMA is to contribute towards better quality housing for our military members and thier families by continuously raising the level of proficiency and professionalism within the military services’ housing profession through improved communications and networking; education and training; certification; and professional recognition.

CONTENTS Past presidents through the years

Celebrating 43 years of PHMA—1973-2016 SPECIAL SECTION – Founding Fathers

12 Founding Fathers

Excerpts from 1970s-era International Associations of Professional Housing Managers newsletters provide a closer look at the men who founded PHMA. Compiled by PHMA Staff

13 How it Began

In response to a 1983 “Letter to the Editor” of the PHMA ProNotes publication, founder Billyray Ring shared how the association got its start.

Compiled by PHMA Staff

SPECIAL SECTION - The Early Years (19731993)

15 PHMA’s Early Years

Looking back at a 1973 Charter, it’s easy to see how the association’s mission and values grew with the organization.

Compiled by PHMA Staff

16 A Glimpse Back to 1974

In an excerpt, the association’s first president looks back at the progress it made in its first year of operation.

By W.T. “Deke” Giles

17 Summit Report Meeting: 1977

An impactful January 1977 summit in Norfolk, Virginia, resulted in the creation of PHMA’s area chapters, certification program, and more.

By Tom Knapp

17 The Passing of PHMA Charter President Retired Army Brigadier General Walter T. Giles, who passed away in 1980, was one of PHMA’s founding fathers and served as charter president.

Excerpt from PHMA ProFiles, March 1980 edition

2 DEFENSE COMMUNITIES

18 Did You Know?

The May 1985 edition of ProNotes shared fun and littleknown facts about the history of the organization.

By Mary Renkel

19 Chairman Urges Communication

A 1992 letter to members encourages more open dialogue between association leaders and members.

By Alan Bergo

20 An Association is Born

As the association entered the 21st century, PHMA members faced a tremendous opportunity to become an integral part in the future of supporting military forces.

By Sharon Bonar

FEATURES 22 PHMA Board Members and Presidents

The evolution of the association is evident in its leadership—from 1973 to today.

Compiled by PHMA Staff

25 Professional Development Seminars (PDS)

A look back at the highlights and memories of PHMA training events underscore their impact on the military housing community.

Compiled by PHMA Staff

32 Housing Service Awards

The PHMA housing awards evolved over the years as the housing business changed and grew in numbers.

Compiled by PHMA Staff

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

Winter 2016 u Volume 27, Number 4 u www.phma.com

COMMUNITIES A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association Publisher Editor Production Assoc.

Art Director Ad Sales Manager

Publishing Offices PO Box 938 Purcellville, VA 20134 703-662-5828

34 Chapters and Regions

Through PHMA’s history, as many as 67 chapters were activated, stretching from the pacific region all the way to the European continent.

Compiled by PHMA Staff

42 PHMA Scholarships

Over the past 29 years, the PHMA Scholarship Fund has awarded nearly $300,000 to more than 200 deserving recipients.

Compiled by PHMA Staff

43 Publication History

Through member contributions and the steady hands of its editors, PHMA’s flagship publication grew from a one-page black and white newsletter to an award-winning magazine.

By Barbara Sincere

48 PHMA Staff and Volunteers

Without the tireless support of Jon Moore, PHMA staff, and volunteers, the association could not have fulfilled its mission of providing better housing for military members and their families.

By Barbara Sincere

DEPARTMENTS 4 President’s Message

PHMA President Del Eulberg reflects on the long and accomplished history of PHMA.

6 From the Executive Director The lasting legacy of PHMA

8 From the Editor

Closing the association’s final chapter

10 Association News

One final installment of Association News—from the European region

Josephine Rossi Barbara Sincere Christine Umbrell Janelle Welch Alison Bashian

50 Military Marketplace 51 Corporate Sustaining Members

54 Ad Index

Advertising Sales Manager Alison Bashian 440/232-0108 alisonb@contentcommunicators.com Editorial Office 15004 NE 11th Street, Vancouver, WA 98684 571/594-1730 phmadefensecommunities@earthlink.net PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Content Communicators LLC, PO Box 938, Purcellville VA 20134, for the Pro­fes­sion­al Hous­ing Man­ age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­al sub­scrip­tion rate of $30.

Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices.

Defense Communities, ©2016, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net.

Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff.

Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net.

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

WINTER 2016 3

P R ES I D E NT ’S MES S AG E

It Has Been a Pleasure to Serve You

By Del Eulberg, Major General (Ret.), USA

A

s you all know, this is the last issue of Defense Communities, as PHMA will cease operations this month. With that in mind, this issue focuses on the history of our association and the many accomplishments you all have made over the years serving our military members and their families. We have faced many challenges, as the country has, and men and women in uniform and their families have: from the Vietnam War, the Cold War, Gulf War, Global War on Terrorism, Iraqi and Afghanistan, and now our efforts to counter ISIS. We also have seen tremendous changes as we faced numerous drawdowns and buildups over the years with the associated budget ups and downs. Additionally, we saw different approaches the Department of Defense utilized to provide housing, from traditional government-owned and –operated, to leased housing, and finally privatized housing.

Through it all, our association has remained focused on our mission to provide quality training and recognition to the housing and lodging professionals supporting our military members and families.

Despite all the challenges, there are a few things that were constant over the years: excellence, dedication, commitment, and service from our housing and lodging professionals. I have personally seen these attributes thousands of times in the faces and actions of every housing professional I have met. PHMA has been at the forefront of providing first-class training to ensure you, our members, were always on top of your profession and sharing the latest best practices. Our annual Professional Development Seminars were the gold standard for providing essential training on a variety of topics, and our instructors were some of the best in the industry. I fondly recall the senior-enlisted panel every year, where each of the Service-enlisted leaders addressed the attendees and answered questions. They were always a hit with all the attendees, and it is also where we all learned the phrase “best thing since canned beer!” I have to say that our members always knew how to work hard, but you also know how to have fun! I saw a lot of “mov’n and shak’n” on the dance floor at our training seminars. Some memories will stick with us for a lifetime. I also recall the many award winners each year; they are the epitome of excellence and service to our military members and their families.

Their efforts inspire all of us, and we share their pride and salute their service.

Most military commanders at all levels will attest to how

4 DEFENSE COMMUNITIES

challenging it is to be a housing professional, as everyone who comes through the door has a story or need, and since we are dealing with their homes, it is always personal to them. That requires our housing professionals to always be at their best in terms of customer service and to not just deliver homes, but also build communities. I’m proud of the role PHMA has played over the years in helping make these critical objectives a reality.

As you enjoy the articles in this Winter 2016 edition of Defense Communities, you will read about the many accomplishments our association has achieved over the years, but, more importantly, I hope you will reflect on the men and women who made it all happen. Behind every accomplishment, there are everyday heroes who get up each day wanting to make a difference. I know all of you can think of a number of folks who made a difference to our profession, to PHMA, or as a mentor. As we reflect on the history of our association, please use this as a reason to reach out and touch base with those who made a difference and say, “thank you.” I guarantee it will be time well spent for both of you.

With that in mind, I want to publicly say, “thank you” to Jon Moore, our executive director, for his leadership, dedication, and service to the men and women of PHMA. We are all better for his efforts, and it has been an honor serving with him these past seven years. The PHMA staff also has been the best of the best, and I truly enjoyed seeing them in action—always positive and focused on our members. To the recent editors of our awarding-winning Defense Communities, Birgitt Seymour, and Barbara Sincere: job well done! In closing, it has been a true privilege and blessing to be associated with housing professionals whose vocation is serving others. You are all heroes in the truest sense of the word, and I wish you all the best in the future.

Thank you and God bless you. n

Del Eulberg is President, Eulberg Consulting LLC. He retired from the Air Force in 2009 as The Civil Engineer, HQ USAF, and subsequently served as a VP and Officer for five years at Booz Allen Hamilton.

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FR O M T HE E XECUTI VE D I RECTOR

The Lasting Legacy of PHMA

By Jon Moore, Executive Director, PHMA

I

t is with great sorrow that I write this column for the last issue of Defense Communities. Although not a charter member, I’ve been involved with PHMA for 41 of its 43 years. It’s been my great fortune to hold different offices on the Board of Directors and to work in many supporting roles for the association. These opportunities have given me the honor and pleasure of getting to know so many housing professionals at all different organizational levels and in all of the Services, the Coast Guard, the Office of the Secretary of Defense (OSD), and the partners. I believe that, at all levels in an organization, we need great leaders. Within PHMA, we have been blessed, but without supporting members, the mission does not get done.

Early in my Navy career, I worked as a volunteer for PHMA, and I came to believe that the provision of housing for Service members, both unaccompanied and for families, is the very core that holds together the men and women of the Armed Services. I certainly understand the importance of the other essential elements of pay and benefits, health care and morale, welfare and recreation, but without shelter for Service members and their families, these things are of lesser importance. “Home, or a bunk, really is where the heart is.”

I look back over the years with great pride in the accomplishments of PHMA. We’ve had an award-winning Magazine, Defense Communities; we’ve provided more than $250,000 in scholarships; we’ve recognized hundreds of the best of the best in our annual awards program; and, with our partner the Military Housing and Lodging Institute (MHLI), we have trained thousands of individuals working to provide housing and housing services for military members—both with families and unaccompanied.

Additionally, we provided services and support to our local chapters and regions, which have always been the lifeblood of PHMA. This has been a team effort, and without support from all levels it would have been very much diminished.

At the Congressional level, family housing, which perhaps receives more attention than unaccompanied personnel housing, has always been (and remains today) an OSD program that the Services execute. In the mid 1960s, under siege from complaints about the quality of housing provided at different bases, Congress established the Family Housing Management Account Defense. This was intended to ensure the quality of housing and housing services, as

6 DEFENSE COMMUNITIES

much as was possible, was similar at all installations and that the funds were only spent on housing.

In the mid-80s, Bob Stone, then assistant secretary of defense, who oversaw housing and who believed in the value of PHMA, was instrumental in recommending to the assistant secretaries of each Service that they support PHMA by sending representatives from all of their housing organizations to attend the annual Professional Development Seminar (PDS). If chapters and members were the lifeblood of PHMA, the annual PDS became the embodiment of that which lifeblood supported.

The annual PDS programs and curriculum were built on a simple educational philosophy: “determine the latest hot topics from each Service, partner, and OSD and then provide an adult learning environment that addresses the raised issues and enables the exchange of ideas between all echelons of the Services (and the Coast Guard).” In short, the goal was to create a military housing community that

PHMA is the one thing I would point to as the highlight of my career. promotes a collaborative effort between stakeholders in all Services, OSD, and the Coast Guard by providing the best housing and housing services. Each PDS focused on a theme and then provided targeted functional and soft skill training venues, as well as the opportunity to hold both inter- and intra-Service meetings, in addition to hosting great social events, over a five-day period.

PDS was proud to have featured such great keynote speakers such as Bob Stone, Tom Peters, and General Colin L. Powell. Over the years, there were a number of Congressional members who were keynote speakers, including a PDS in Williamsburg where I had the good fortune to introduce my father-in-law, the late U.S. Senator Robert C. Byrd. Senator Byrd not only gave an inspiring

talk about housing, but he also took out his fiddle and played some good, old hoedown music. In later years, PDS featured a town hall session, where the Senior-enlisted members from each Service (each three-star equivalents) discussed the most serious issues relating to housing in their respective Service and then, as a panel, answered questions from the audience.

In addition to the educational venues, PDS featured a world-class Trade Show, where exhibitors from major corporations would display the latest in cutting-edge products that supported unaccompanied and family housing programs. PHMA members always believed in working hard and playing hard, so one of the most anticipated and fun evening events at PDS was Chapter Hospitality Night. Each chapter and many exhibitors donated raffle prizes that were specific to their locality in order to raise money in support of the PHMA scholarship fund. As the evenings’ music, food, and drink continued, it became a bonding experience, where lifetime personal and professional friendships were forged.

I would be remiss if I did not comment on the very positive role of the commercial partners, who have contributed so much to the quality of military housing, and who also have been great supporters of PHMA. After a slightly rocky start, they were soon absorbed into the housing family.

Because of them, many hundreds of millions of dollars have been spent to build new and improve what was formally military housing.

The reason that PDS was so productive and central to the Department of Defense (DoD) housing community stemmed from the incredible synergy that was generated from simply having Service attendees from every installa-

tion, region, headquarters, the OSD, and our commercial vendors and privatization partners all together at one event to learn from and discuss with each other and, more importantly, to bond together in that collaborative effort to improve and enhance housing and housing services for our military and their families.

The absence of the PHMA will leave a void in the team effort to provide our military members (single or married) the quality housing and services so richly deserved. I can only hope that at some time in the future, “conferences” will no longer be a dirty word, and that someone can find a way to reunite the DoD housing community and restore the collaborative sense of belonging.

As I prepare to depart with PHMA, I want to commend MHLI, which PHMA created, for its excellence in training and consulting, and wish its team the best in the future.

I’m confident it will be successful with my daughter Mona Pearson at the helm.

In closing, I want to humbly thank the many, many (too many to count) people I’ve been privileged to work with over the years. It would take more space than I have to even begin to express my gratitude to all of you. I would be remiss if I did not compliment our current Editor Barbara Sincere, who, with support from Shannon Kamide (a new mother) and Kati Trump, has tackled the daunting task of putting Defense Communities to bed. I also want to express sincere thanks to our President Del Eulberg, who has helped to mentor me and steer us through these difficult times, and the PHMA office staff, which is the finest and most caring in the world. PHMA is the one thing I would point to as the highlight of my career.

God bless you all, wherever you may be. n

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WINTER 2016 7

FR O M T HE E D I T OR

Closing the Final Chapter

By Barbara Sincere, Editor, Defense Communities

I

n preparation for this issue of Defense Communities, I read a lot of documents and looked at hundreds of photos from the past 43 years.

Some days, it made my eyes very tired but I was always smiling at the end of the day. I am grateful to have had the opportunity to learn so much about PHMA—our history, activities, training, hot housing topics, and, best of all, the members from the past four decades.

I loved learning about how the four founding fathers started this organization, as well as the growth and changes of the association throughout the years. I also learned a lot about the organization through the board of director decision-making process, which included the introduction of annual training that was offered to PHMA members. The organization was constantly learning and evolving right along with the Department of Defense (DoD) housing programs to better serve those in the DoD military community.

So, how do you begin to share 43 years of history in one issue of a magazine?

Jon Moore and I gave much consideration to the answer. We finally decided to focus on what was always vital to the organization’s success: our vision and mission; the countless members who volunteered to keep the association active and relevant; the chapters and regions that kept membership “alive” and the association vibrant, including a network to exchange ideas; a publication that kept our members informed and provided a forum for them to share their ideas; the PHMA Scholarship Fund, which recognized young adults who were our future; and finally, the PHMA Housing (Service) awards, which recognized and honored those housing professionals who went above and beyond to better serve our military families worldwide.

With that in mind, this issue will feature four sections: Departments, including Association News; The Founding Fathers; The Early Years; and then a larger Features section with five articles on the topics listed above.

PHMA’s founding fathers envisioned an organization that would train and develop DoD housing professionals and promote their work in the various housing programs in order to better serve the military community. They created a board of directors that routinely changed members to reflect the needs of the membership and housing programs and initiatives. Major improvements included the

8 DEFENSE COMMUNITIES

growth of the association’s publication, from simple hard copy newsletters to today’s commercially published magazine, Defense Communities. Another improvement was the transition from a three-day training seminar, attended by 73 members and no vendors, to a five-day Professional Development Seminar with more than 3,000 attendees and more than 100 vendors. Then, there is the history of the development of the PHMA chapters and regions, beginning in 1980 with five chapters in the United States and, at its peak, boasting 67 chapters located worldwide.

The PHMA Scholarship Program was an incredible success that was directly attributable to the hard work and dedication of the association’s members, who raised an enormous amount of money to benefit Service members

I am grateful to have had the opportunity to learn so much about PHMA—our history, activities, training, hot housing topics, and, best of all, the members from the past four decades. and their families pursuing a higher education.

This issue is about celebrating 43 years of PHMA. To cover this period adequately, we would have had to publish a very thick book, which, unfortunately, would have been cost-prohibitive. We could not begin to share all the articles and photos that I went through or even begin to list all the individual and corporate members who made a positive difference and left the association a better place for having served and volunteered their time.

However, as editor for the past two years, I would personally like to thank each and every one of you who took the time to contribute articles and photos to Defense Communities. Your contributions not only made my job easier, but allowed me to be a part of the DoD housing

One of the greatest surprises or outcomes when the Services privatized housing was not the new and renovated “bricks and sticks,” but instead the passion and dedication shown by the privatization partners and their employees towards Service members and their families. and lodging world again. In fact, I was reminded that it doesn’t matter if you work in the private or government sector, if you are in the business of taking care of Service members and their families, you are part of a very special organization.

I would be remiss if I did not acknowledge and thank the PHMA staff that assisted me in this endeavor and supported me as editor for the past two years. A special thank you to Shannon Kamide, Dana Fikes, Melissa Cooper, Kati Trump, Breanna Alvarenga, and Brett Nation for their time and energy and especially for their help with this issue.

They scanned hundreds of documents and past publications, mailed me discs and hard copies, downloaded even more documents to our FTP site, reviewed documents, and edited articles for accuracy. I never could have done the research without them. I also want to acknowledge Birgitt Seymour (my mentor and friend), who took the time to edit my work, one final time.

Last but not least, I would like to take this opportunity to acknowledge and thank my boss, Jon Moore. Jon’s contributions, leadership, and dedication to PHMA have been nothing short of remarkable. I have known Jon since I entered the Army housing program in 1990, and he has been the consummate inspiration and guiding light for this organization for as long as I can remember.

I thoroughly enjoyed working with him and appreciate the opportunity he gave me to be the editor of Defense Communities. We worked together on this special issue and he provided me with insightful guidance and a tremen-

dous wealth of information based on his many years with the association. Given Jon’s incredible service to PHMA, it would have been more appropriate to publically acknowledge his enormous contributions to PHMA at a PDS! Jon’s time, energy, loyalty, and leadership were just a handful of reasons why the association stayed viable and active, especially in these past few years. I will miss working with him, and I will miss being a part of this incredible organization, PHMA. In 1990, when I was selected to become an intern in the Army Housing Program, it took only a few weeks for me to realize that I had found a career and my niche. I was humbled and honored to have worked with so many professionals in the DoD housing programs. I believe one of the greatest surprises or outcomes when the Services privatized housing was not the new and renovated “bricks and sticks,” but instead the passion and dedication shown by the privatization partners and their employees towards Service members and their families. The privatization partners embraced the military way of life and have shown incredible respect and honor to those who serve our country.

I said this when I retired more than five years ago and I will say it again today, it truly has been my pleasure and honor to have worked with so many of you who have dedicated your lives to housing Service members and their families. Thanks so much for what you do and who you are; you have made a difference in the lives of so many.

And on their behalf, I thank you for your service. n

WINTER 2016 9

AS S O C I A T I ON NEW S

Professional Development Workshop Hosted

by European Region at Garmisch, Germany

By Geert-Jan Hendriks, PHMA President of European Region

Members of the European Region who attended the PDW in Garmisch, Germany.

I

n September 2016, PHMA’s European Region hosted two professional training courses for housing professionals at the Edelweiss Lodge in Garmish, Germany: Conflict Resolution & Mediation and Techniques & Processes of Leadership. Both courses were conducted by the Military Housing and Lodging Institute. The tuition for all attendees was sponsored by the European Region in addition to generous donations from the National Capital Region and Old Dominion Chapters.

Conflict management is a core competency identified in the Army’s Housing Career Program and a subject that requires continuous training. Next to technical and leadership training it is the number one course requested by housing professionals. There were 50 students from the Army and Air Force housing offices who learned to pinpoint disagreements; practiced skills in

10 DEFENSE COMMUNITIES

communications and problem solving; and acquired mediation skills, which are valuable tools to assist others in resolving disputes. The leadership class provided both knowledge and awareness of key concepts in leadership. We also discussed the differences between managers and leaders and different leadership styles, and included practical skills training. A section on effective writing techniques also was incorporated into the course. All students agreed that the subject matter and instructors were outstanding.

After training, a social event was hosted at a local Bavarian restaurant. Dinner and drinks were sponsored by the Crystal and Swabian Chapters. During the event, Jon Moore, executive director of PHMA, was recognized for his dedication and support to the European Region and PHMA membership over the past two

Defense Comm Salsbury Ind Instructor, Kevin Keating, addresses housing professionals from the European Region.

decades. The quality of the professional development workshops provided to PHMA members is due to Jon’s tireless efforts and contributions as executive director. Jon has a passion for military members and their families, and has always understood the importance of our housing mission. He, therefore, has taken a personal interest in ensuring training workshops are available and that the course criteria is valuable for housing professionals. The European Region took the opportunity to thank Jon for his service and for making a positive difference.

Since 1988, the European Region has sponsored numerous professional training and social events in Germany, the Netherlands, and Italy. It was with great sadness that we realized that this was the last PHMA European Region training workshop and event. Training opportunities are not gone, as many classes that we require for housing professionals will continue to be available through the Military Housing and Lodging Institue and the Services.

It has been a great pleasure and privilege to serve as the European region director since 2000. Many thanks to all PHMA officers and members for their outstanding support and time to help organize and plan the many events that we have enjoyed for so many years. I will always cherish the wonderful moments and outstanding training that we received and the friendships that evolved from these events.

Runs in: (LEFT to RIGHT) Kevin Keating (MHLI Instructor), Geert-Jan Hendriks Jan/Feb, May/June, Sep/Oct (President PHMA European Region); Jon Moore (Executive Director, PHMA)

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WINTER 2016 11

Special Section: F OUNDING FATHERS

Founding Fathers

Meet the men who pioneered the association’s early days Compiled by PHMA staff

M

ost of us have heard their names throughout the years, but here’s “a proper introduction” to the men who founded PHMA and pioneered its early days. The following article is actually four excerpts from the International Association of Professional Housing Managers (IAPHM) newsletters from October 1973 through June 1974.

IAPHM Newsletter, October 1973 edition, “Billyray E. Ring—Our Founder” The first Chairman of the Board of Directors, first Secretary/Treasurer Billyray E. Ring started his civil service career with the Post Office Department in 1947 and transferred to the Navy Department in 1956 as a GS-501-4, supervisory accounting clerk.

He began his housing management career as a housing project manager, GS-1173-7, at Chasefield, Texas, in 1962. While serving in that position, he earned promotions to GS-1173-8 and GS-11739. Climbing up the ladder of success, Mister Ring served his next tour with the Naval Facilities Engineering Command Headquarters at the GS-1173-9 through GS-1173-12 levels. His next duty assignment took him to London, England, where he served as the housing director for the European Division of the Naval Facilities Engineering Command. While serving in that position, he was promoted to GS-117313. The European and Atlantic Divisions of the Naval Facilities Engineering Command merged in 1968. At 12 DEFENSE COMMUNITIES

that time, Mister Ring transferred back to Headquarters as the head of special programs in the Family Housing Division. When the Navy reorganized its family housing structure and established its Housing Management Center of Expertise in 1969, Mister Ring was selected to serve in his current position as director, Housing Management Center in Pensacola, Florida, at the grade of GS-1173-14. Mister Ring’s capability is well recognized and authenticated by three outstanding ratings, three sustained superior performance ratings, and four beneficial suggestions adopted, for which cash awards were granted. As a personal aside, Billyray E. Ring was born in Bridgeport, Nebraska, on Sept. 19, 1929. He is married to the former Lucille Norman of Beebe, Arkansas. They have two children who attend Washington Senior High School in Pensacola, Florida: Linda Kay, age 17, and Roy Michael, age 16. If you are wondering how Mister Ring found time from the many pressures of his duties and responsibilities to formulate and nurture this association where it is today, it is owing to his sincere interest in his fellow employees.

A few of his personal interests and involvements, both on- and off-duty, are cited below: • Chairman, Civilian Employee Council • First Vice President, AFGE Lodge 1735 • Member, Statutory Board of Review Odd Performance Ratings Appeals • President, AFGE Lodge 1650 • President, South Texas Area Council of AFGE Lodges • Board of Directors and President, Federal Credit Union • High school teacher (adult night classes in business administration) • Scoutmaster, Boy Scouts of America • Secretary-Treasurer, Southside Athletic Association • Area Commander, Royal Rangers • Youth director/choir director and church soloist • Sunday school superintendent • Adult Sunday school teacher • Church board Continued on page 14

How It Began A glimpse into how PHMA got its start

I

Compiled by PHMA staff

n 1983, a “Letter to the Editor” of PHMA ProNotes (the name of the publication at the time) specifically requested that the publication share with members the story of how the PHMA organization began. Below is a copy of the letter and the response from Founder Billyray Ring.

Dear Mr. Ring, For many years, I have been an ardent reader of my husband’s PHMA Profiles and ProNotes. I have followed the growth of the PHMA and I’m well aware of the man and the dream behind the association’s conception and expansion. Many people with housing do not know and will never know how and why the PHMA dream came true.

What I’d like to impress on you, Mr. Ring, is that a chronology of the PHMA is long overdue, that it would make a highly interesting and worthwhile publication, and, that you, who started it all, are the only person who can provide the professional housing personnel with an accurate, comprehensive history of the PHMA’s beginning and its development to international recognition.

I realize how much you’ve already contributed of yourself, but perhaps you can find the time and energy to give the PHMA one more “Billyray E. Ring boost.”

Best wishes for many more housing “firsts.”

Sincerely, Mickie D. (Mrs. Philip H. Dunmire)

“How It Began,” by Billyray E. Ring Mickie, you asked for it! So here we go!

The Professional Housing Management Association conceptually began in May 1973, during the early morning hours in a hotel room in Atlanta, Georgia; where a Joint Service Housing Referral Conference was being held. A few housing managers, namely Deke

Giles, Bob Boyett, Neal Brown, and myself, were complaining that our occupational specialty (1173 Series) was not recognized professionally.

Since I had been involved in this same discussion many times before, I suggested we do something positive to correct our perceived problem. I then took it upon myself to appoint Deke Giles as president; Bob Boyett as vice president; and, while I was catching my breath and thinking, Neal Brown nominated me as the secretary/treasurer and moved that all nominations would cease and that these offices be filled by acclamation of all those present and voting!

As the newly elected secretary/treasurer of the organization, I immediately became busily engaged in preparing and submitting a charter application, filing for non-profit association status with the IRS, and preparing and mailing hundreds of “Dear Prospective Member” letters to all Department of Defense housing personnel around the world.

On July 1, 1973, the International Association of Professional Housing Managers was chartered. Our first publication was known as the Newscaster. Today, we are called the Professional Housing Management Association (PHMA) and our publication is ProNotes.

Specific details about the association are set forth in our promotional brochure, which also has a membership application included. The brochure provides information about items of interest, such as: Why belong to a professional organization? Why PHMA? The PHMA Constitution Preamble, our Awards Program, Objectives, Fields of Membership and more.

Copies of the brochure and by-laws are available by writing the secretary of PHMA, PO Box 71392, Charleston Heights, South Carolina, or the publication editor, 126 Julia Drive, Milton, Florida.

Should you have any questions regarding the PHMA or establishing a PHMA Chapter in your area, I am sure that any member of the Board of Directors will be most helpful in responding to your needs.

Their names and addresses were published in the April 1983 issue of ProNotes. n

WINTER 2016 13

Special Section: F OUNDING FATHERS That is an impressive list of active accomplishments by any yardstick. Keep your eye on Billyray—his undying devotion to duty and his self-imposed standard of the highest professionalism will carry him on to bigger and better things in his current and future positions.

IAPHM Newsletter, December 1973 edition, “E.S. Bob Boyett, Executive Vice President” In 1955, Bob Boyett started his civil service career with the Department of the Air Force as a clerktypist and transferred to the Navy Department in 1968 as a GS-301-8 housing referral officer. He earned promotions to GS-1173-9 and GS-301-11. He is presently located at the Naval Training Center, Orlando, Florida. Bob was born on July 11, 1931, in Headland, Alabama. He is married to the former Joyce Howel of Orlando, Florida. They have two children: Tim (15) attending Boon High School and Scotty (6) attending Lake Como Elementary School in Orlando.

A few of Boyett’s personal interests and involvements include: • P resident, Howard Junior High Parent-Teacher Association (twice) •P resident, Toastmasters Club (on base) •C ub master, Pack 215 (4 years) •A ssistant Scoutmaster, Troop 48 (3 years) •P resident, Blue Dolphin Diving Club (on Base) • S unday school teacher • S unday school bus driver •C hairman, Church Personnel Committee

IAPHM Newsletter, May 1974 edition, “W.T. “Deke” Giles, President” In 1969, our President, W. T. “Deke” Giles, joined the Navy Housing Management family as head, Housing Management Division, Naval Weapons Station, Charleston, South Carolina, a position he still holds. A native of Virginia, educated at the University of Tennessee, Mister Giles has broad 14 DEFENSE COMMUNITIES

experience in the real estate development and property management fields. His last civilian position was that of executive vice president of Georgia Southern Development Corporation and chief executive office of affiliates engaged in mortgage financing and utilities operating companies. Mister Giles has also varied experiences in public affairs. A registered planning consultant, he has served as chairman of the Georgia State Planning Commission, member of the State Development Board, and as chairman of the Jekyll Island Development Authority. Although too modest to provide this information himself, the editor is aware that “Deke” currently holds the rank of Brigadier General in the United States Army Reserves.

IAPHM Newsletter, June 1974 edition, “Neal F. Brown, IAPHM Vice President” Neal is a hard-working young man who entered this world on a cool December day in 1930 at Parrish, Alabama. He graduated from high school in Hueytown, Alabama, and entered the Navy. He served on board of the U.S.S. Haven on the staff of COM ELEVEN, COMSERVRON III, COMSERVDIV 31, with the Military Advisory Group MAAG Tokyo, Japan, and OPNAV, Washington, D.C. He received various decorations and awards. He attended North Virginia College, San Diego City College, and the overseas division of the University of Maryland. In 1968, following his 20-year Navy career, Neal began his civil service career in the Office, Chief Naval Operations as program assistant to the Navy Coordinator for Equal Opportunity in Off-Base Housing Referral. In 1969, the Housing Referral Program was organizationally reassigned to the Naval Facilities Engineering Command.

Concurrently, Neal was transferred as housing referral assistant and is presently employed as a housing management officer with NAVFACENGCOM. He was instrumental in developing the joint service approach to the HRO Program and is considered by DOD as the HRO expert for the U.S. Navy. His current primary duties include the Housing Referral Service, Navy Inventory and Utilization Reporting System, designations disposals, as well as “other duties as assigned.” He is married to the former Celeste Arpino, and they are the parents of two boys, ages 14 and 4. Neal is a dyed-in-the-wood ALABAMA fan! n

Special Section: T HE EARLY YEARS (1973 - 1993)

(LEFT) PHMA proposed revisions to Housing Management 1173 Series Standards and submitted them to the Office of Personnel and Management in 1979 for their review.

(MIDDLE) PHMA Board Summit Meeting in 1977 - attendees were (clockwise from left to right) Arthur St. John (VP – Marine Corps); Beverley Hodge (PHMA Publications Staff); Billyray Ring (Treasurer and Chairman); David Tompkins (President); Kay Miller (Secretary); Deke Giles (VP – Navy); Thomas Knapp (VP – Air Force). Charles Carter (VP – Army) was not present when the photo was taken.

(RIGHT) For many years, the members of Board of Directors set goals and forecast for the year and published them for the members. The 1980 Forecast was quite ambitious!

PHMA’s Early Years

As the association grew over the years, so too did its mission and vision

T

Compiled by PHMA staff

he first 20 years of the association were filled with excitement, enthusiasm, and hard work. It is rare that a professional organization remains viable and active five years after it is formed.

One of the two key factors that contributed to the long-term success of PHMA is that the organization’s purpose, goals, and vision remained intact and were always valued and followed by the membership. In reviewing the history of PHMA, there is a document that provided the purpose of the organization in 1973. It reads as follows:

1973 IAPHM Charter, “Organization Purpose” • Enhance housing management professional in federal service • Advance housing ideas in federal service • Charter and set standards for regions and chapters • Publish Department of Defense housing management periodical • Recognize the “best” housing personnel through awards program • Energize the membership through training opportunities Over the years, PHMA refined its vision and mission to

discuss its primary activities as: • Housing certification courses, such as the Certified Defense Privatization Manager (CDPM) series • Communications and networking, through its awardwinning magazine Defense Communities and its annual Professional Development Seminars, or PDS • Professional recognition, through annual awards and scholarships It is amazing to see how close the early purpose was nurtured and expanded. The Founding Fathers’ vision for the Association was achieved.

The other key factor that contributed to the long-lasting success of PHMA was the members. In reviewing the many documents, board meeting minutes, and publications of the last 43 years, it is clear that it was the energy and dedication of so many members, who volunteered their time and talents to the association, that made it a viable and meaningful organization to so many people for so many years.

The remainder of the Early Years (1973 – 1993) section contains excerpts from the associations’ publications during the first 20 years, and includes a 1993 article written by Sharon Bonar, editor of Defense Housing, which summarizes and celebrates the association’s 20th anniversary.

Enjoy reading about the first 20 years of the association! n WINTER 2016 15

Special Section: T HE EARLY YEARS (1973 - 1993)

A Glimpse Back to 1974 Making progress in the first year

By W.T. “Deke” Giles

Originally published in the June 1974 issue of the IAPHM Newsletter

T

he first year of the life of the International Association of Professional Housing Managers (IAPHM) draws to a close, and it is with pleasure that I report that your organization is strong, viable, and ready to move forward. The history of professional organizations is that very few survive the first year; and yet, yours has not only survived but is growing strong in numbers and even stronger is its announced purpose, which is to foster and improve professionalism in all phases of housing management.

I am currently preparing to appoint a committee to nominate officers to be elected in the coming year. Before doing this, however, I am submitting some proposed changes to the Board of Directors for consideration. The primary proposal is that beginning in the coming year we elect four vice presidents, one each from the Army, Navy, Air Force, and one other federal agency. When I speak of the strength and vitality of our organization, I do not mean to imply that we have reached this point without problems. We have been criticized, maligned, viewed with suspicion, and the subject of half-truths. The criticism has, at times, been extremely harsh and unjust, and seldom constructive. Thankfully, this has been received 16 DEFENSE COMMUNITIES

from only a few who want instant success without effort or contribution.

Our stewardship of your association for this first year has been that of a soft approach, by design. Every move made, every program planned, and every presentation to others has been conducted in a careful and professional manner in order to avoid the inherent pitfalls and resistance that any new organization is confronted with. The groundwork has been laid for this organization for many years. Accomplishments this first year include: • Re-classification of housing referral personnel • Re-examination of grade structure for housing profession • A realistic and meaningful training program for housing personnel and property management associations To gain recognition as professionals, we must start at home! Our people must attain the thinking, the conduct, the ability, and the knowledge of the profession.

To this end, this organization is dedicated to our future.

Much has been accomplished and much more needs to be done. Those of us charged with stewardship of the association have fostered this organization through its first year of infancy into a healthy childhood, and now its maturity depends on each member’s contribution. n

Summit Report Meeting: 1977 Influential meeting has lasting impact on PHMA

By Tom Knapp, Vice President, Air Force

The Passing of PHMA Charter President Retired Army Brigadier General Walter T. Giles was one of PHMA’s founding fathers and served as charter president Excerpt from PHMA ProFiles, originally published in March 1980

R

etired Army Brigadier General Walter T. Giles died on Tuesday, Feb. 5, 1980. The funeral was held on Thursday, February 7, at the Remount Baptist Church, Charleston, South Carolina.

BG Giles was born on Jan. 2, 1918, at Big Stone Gap, Virginia. He attended public schools in Virginia and graduated from Big Stone Gap High School. He graduated and earned a Bachelor’s degree in business administration from the University of Tennessee. He served in the Army from 1941 until his retirement in 1956.

In 1956, he entered private business, including real estate, broadcasting, and banking. He served as chairman of the Board of Citizens and Southern State Bank, in Warner Robbins, Georgia, and was executive vice president of Georgia Southern Development Corporation. He was the mayor of Warner Robbins, Georgia, for six years and served as executive aide to the governor of Georgia.

He was the charter president of the Professional Housing Management Association and one of its founding fathers. He also served as housing director at the Naval Weapons Station of Charleston from 1969 until 1980. The association will miss his leadership and friendship. n

Originally published in March 1977 edition of ProNotes

P

HMA members, let me say that this summit meeting (Executive Council) held last month (January) in Norfolk, VA, was the most enlightening to me.

I am more enthusiastic now than ever before and I want you to join me in my enthusiasm for PHMA. The main point of my enlightenment that I want to share with you is the fact that we must not lose track of “time elements.” I am as guilty as anyone of this. Each of us expects “instant response” from the summit meeting but this is impossible. Many hours were taken to develop and establish the following: • Area chapters • PHMA certification program • Development of information and delivery to all levels within the Department of Defense • The stimulation of PHMA growth and effectiveness.

All this will take time! A well-known management organization revealed to the summit participants that its own organization’s program took three years to develop. PHMA has set the goal of half that time to establish a certification program. Each of you is aware that the normal process of communication with the DoD is slow at best, and we are working on improving that. The stimulation of members to participate can only be achieved through each one of us passing on our enthusiasm for the association and participating in our local chapters. The benefits of being a PHMA member are unlimited. Remember that membership in a professional organization benefits are in direct proportion to your contributions. n WINTER 2016 17

Special Section: T HE EARLY YEARS (1973 - 1993)

Did You Know?

Fun facts about the history of PHMA from 1985

By Mary Renkel, PHMA Historian

Originally published in May 1985 edition of ProNotes •P HMA was chartered in chartered in October 1973 and had 163 members.

•P HMA membership grew to 437 in 1980; 600+ in 1982; 792 in 1983; and 1,042 members in 1984.

•T he first PHMA Chapter was formed in June 1979, the Greater Charleston Chapter No. 1. The first overseas chapter was formed in March 1983, the Kaiserslautern/ Ramstein Chapter No. 6. Today, PHMA has 18 chapters around the world.

•P HMA was asked by the Office of Personnel Management (OPM) to review and provide feedback to the new 1173 Job Series Standards.

•T he first general Membership Directory was published in March 1983.

• In July 1983, the Northwest Cascade Chapter organized and sponsored the first PHMA Regional Training Conference at Travis Air Force Base, California.

• I n January 1984, the first PHMA general membership training conference (two days) was held at the Clarion Hotel, St. Louis, Missouri.

18 DEFENSE COMMUNITIES

• F ifty-nine Air Force housing personnel joined PHMA while attending the first worldwide Air Force Family Housing training conference. This was the most new members to join PHMA at one time!

• I n June 1984, in honor of Billyray Ring (our Founder), a scholarship fund was established. In the near future, the fund will provide a $1,000 scholarship to a dependent of a PHMA member (excluding members of the Board of Directors), who is pursuing a college level education.

• F annie, our editor, is “number one” in areas other than publishing. At the PHMA Board meeting in June 1984, she was number one in kicking off the Founder’s Scholarship Fund. She convinced the board to donate $900. She was also number one in the government housing business, with 35+ years of service.

She was number one to receive the Navy’s Certificate of Appreciation to someone in the housing profession.

Congratulations to Fannie!

•T he PHMA Annual Training General Membership Conference was held in Williamsburg, Virginia, from Feb. 11-15, 1985. This was the first conference supported by the Department of Defense leadership. Mr. Robert A. Stone, deputy assistant secretary of defense (installations) sent a memorandum (dated May 24, 1984) supporting and encouraging housing professionals to attend the training conference. n

Chairman Urges Communication PHMA has always valued its members and welcomed their feedback

By Alan Bergo, Chapter & Regional Operations Chairman

Originally published in the May/June 1992 issue of Defense Housing

W

ith the Professional Development Workshop (PDW) I conducted in Colorado Springs, Colorado, completed and declared a great success, it is time to think about where we

go from here.

In talking with many members at PDW I, it has become apparent to me that one of the major shortcomings of the association is communication from the committees at the board level to the local chapters. I heard concerns from members at various levels within the organization that had not been previously expressed to me. If the communication process becomes non-existent, the voices that make up the soul of PHMA become silent, and your recommendations and challenges to the PHMA International Board of Directors go unheard.

For PHMA to continue to grow, it is imperative that a communication process not only exists, but thrive in an atmosphere of participation and will-

ingness to communicate. There are several vehicles for members to communication their opinions, ideas, and general information from local chapters and members.

1.

E ach local chapter is required to submit minutes of their meetings, and we encourage chapter members to write articles, which will be published in the Chapter News section of our publication.

2. A nnual reports that summarize the local chapters and regions events are required to be sent to the board at the end of each calendar year.

3. M embers are encouraged to write a letter—at anytime, concerning any subject, and to any board member or committee chairperson.

Board members and committee chairpersons also need to communication with members on a regular basis. Communication that is frequent and timely solves problems, answers questions, and generates a bond among all members of PHMA. So—let’s hear from all of you! n

WINTER 2016 19

Special Section: T HE EARLY YEARS (1973 - 1993)

An Association Is Born

The housing management profession faced new opportunity, challenges as it entered the 21st century

By Sharon Bonar, Editor

Originally published in July/August 1993 edition of Defense Housing

I

t was in the early 1970s. The “tumultuous 60s” were barely behind us, and our country was settling into peacetime, rebuilding. President Richard Milhous Nixon was marking history with strong achievements in foreign affairs, including peace negotiations with China and Russia, termination of U.S. Participation in Vietnam, and a truce in the Middle East.

Housing managers with a vision were actively pursuing the re-building of the government housing inventory.

Maintenance projects that had been on hold due to lack of funds moved to the “front burner” and were being executed.

New projects surfaced with design and development plans and were aggressively forwarded through the budget cycle for congressional approval. Housing managers were defending projects and budgetary decisions as never before. No longer were they simply “complacent landlords;” they were emerging dynamic leaders in a new territory. Along with the strengthened role of the housing manager emerged a strong need for a professional organization to support and promote the profession. Although it had been discussed many times before, it was not until July 1973 that the idea became a reality, and the International Association of Professional Housing Managers (IAPHM) was born.

What drove its formation: a large group with a common need, led by a smaller group who acted as the driving force. In reviewing the association’s historical files, it becomes evident that housing management careerists, who spend 40-plus hours each week in a customer-driven business, are characteristically caring people, who get a “high” from people in both personal and professional relationships. The 1173 housing management series is a small career field within the federal civil service. It is this group of people who formed the foundation of the organization.

The late Brigadier General Walter T. “Deke” Giles, USA Retired, a true visionary, became the elected first president of IAPHM. Although the association’s first years were a struggle, the determination of the newly elected officers and Board of Directors, and the support of its charter members, which totaled 163, a

20 DEFENSE COMMUNITIES

foundation and a strategy for growth emerged. The “aims and goals” brought new levels of quality, in both education and member services.

Communication became an immediate goal, and the first IAPHM newsletter rolled off the press in October 1973, with Marion “Mike” Shires as the editor. The newsletter provided a new style of networking among the housing managers and linked the services together. New ideas in management filled the columns, readers scurried for job vacancies listed in the advertisements, and members who were excelling in their profession were competing for recognition in the annual awards program and acknowledgement in the IAPHM newsletter.

Abundance of Firsts There have been many “firsts” in the 20 years of the young, progressive organization. Chapters began chartering in 1979; the Charleston, South Carolina, Chapter, with Mike Shires as its charter president, became Chapter No. 1. In 1981, the association chartered its first overseas chapter, in Kaiserslautern/ Ramstein, Germany, with E.A. “Wilkie” Wilkerson as charter president.

Today, the 51 chapters of PHMA span the globe. They are the glue that holds the association together. They offer a unique opportunity for government housing managers to unite with the professionals in the private sector in promoting community projects; host hosing fairs with local realtors to support housing on the economy; provide local training for the members; sponsor families in need; and raise funds through such events as bake sales, car washes, and 50-50 raffles at chapter meetings. Volunteer hours run extremely high, testimony to the housing managers’ reputation as individuals who tirelessly give of themselves for a worthy cause.

Jan. 17-19, 1984, marked another first for the association: the first Worldwide Training conference, held in St. Louis, Missouri, hosted by the St. Louis Arch Chapter No. 4 and the Military airlift Command at nearby Scott Air Force Base, Missouri. The event met the growing demand for training requested of a growing membership. Also in that year, the PHMA Board of Directors introduced a new educational opportunity to members and their dependents pursuing a college-level education by establishing scholarship program.

The first scholarship was awarded in 1986 to Oralee L. Elbert, daughter of Eldon L. Elbert, a civilian employee of the 7th Army Training Command at Grafenwoehr, Germany.

Goals Become Reality By the mid-1980s, the “goals and aims” declared in 1973 for IMPHM—which had been renamed Professional Housing Management Association in 1976—were becoming a reality, and some rough bumps in the road had turned into smooth pavement. The statement that “most associations never survive the first year” had been echoed often, but the determined PHMA membership never lost sight of its goals. During the early years, some voices rang louder than others, but the combination created the right formula for the association to grow.

By 1986, PHMA’s membership had reached 1,600, and the workload of managing an association was increasing.

Recognizing PHMA as a volunteer organization, the Board of Directors approved a standard operating manual (SOP). The members of the board used this as their guide for duties, goals,

PHMA was the catalyst that brought the managers together and provided the training to fulfill this vision. and accomplishments as defined in the association constitution and by-laws. Written functions for each board member, along with annual task assignments, provided guidance to ensure fulfillment of individual commitments and completion of work. The SOP quickly became a tool in meeting the growing demands of managing an association.

Since the association’s formation, the Executive Council tended to the daily administrative tasks of the association.

However, in 1988, the Board of Directors decided it was time for PHMA to take a hard look at what was working, what was not, the direction in which PHMA should be going, and how to get there. The Long Range Plan Committee, representing PHMA volunteers from the four services, tackled the assignment of reviewing 12 functional areas. The investigation revealed that the association did not require any major changes.

The Next 20 Years In 1991, members of PHMA welcomed Colonel Thomas N. Goode, United States Air Force, as the first active- duty president. In January of that year, the membership came together at Professional Development Seminar V in Williamsburg, Virginia. “Desert Shield” had just turned into “Desert Storm,” and housing managers has shifted gears during the previous six months in relocating families, helping in arranging departures of military members, and lending a hand to families left behind. After the war, the momentum picked up for welcome home galas. That period confirmed the need for PHMA chapters and their roles in keeping the lines of communication open with local landlords and rental agencies to provide adequate and affordable housing for the families of military men and women. And the association’s PDS V provided the inspiration and training needs for housing personnel, including skills in leadership, quality, self-management, customer expectations, and service.

As we look back to 1973, it is apparent that housing managers with a vision knew the time was right to initiate improved programs for caring for the government military housing inventory in which military members and families live. They also recognized that the time was right to begin reaching into the communities to find better homes for the military living off the installation. PHMA was the catalyst that brought the managers together and provided the training to fulfill this vision.

Today, PHMA members are housing the newborns of 1973.

They are the sons and daughters of military members who lived in “quarters” before “neighborhoods of excellence,” before “whole barracks renewal programs,” and “relocation programs,” and “revitalization programs”. Members of PHMA now include leaders from the Department of Defense, Department of Transportation, private industry, and institutions of higher education. World-wide recognition of the association places its mark in history with professionals who developed PHMA’s quality training seminars. Leaders from the private sector have taken an active role in the association, and today the membership includes more than 60 corporate sustaining members.

Dramatic change is ahead for the next 20 years of PHMA. Members will experience the effects of staff reductions due to downsizing of the Services, base closures, and base realignments. Reorganizing directorates, divisions, and staffing will force creativity and new technology and management demands for increased productivity. Individual attributes will become even more important. As the housing management profession moves into the 21st century, PHMA members have a tremendous opportunity to demonstrate the skills and knowledge learned through PHMA and to become an integral part in the future of supporting the military forces. n

WINTER 2016 21

| FEAT U R E |

PHMA Board Members and Presidents

An impressive lineup of men and women led the association from its founding to today Compiled by PHMA Staff

I

n 1973, there were only four principal officers and a total of twelve board member positions, including chairman, which, at the time, was a separate position from the president. Below is the complete list of officers and Board of Directors members for the International Association of Professional Housing Managers (IAPHM) from 1973: Principal Officers: •P resident: W.T. Giles •E xecutive Vice President: E.S. Boyett •V ice President: N.F. Brown • S ecretary/Treasurer: B.E. Ring Board of Directors: •C hairman: B.E. Ring • Members: W.T Giles, E.S. Boyett, N.F. Brown, R.D. Lamm, W. Brooks, R.D. Palzer, D.E. Rose, R.H. Bell, R.J. Morgrage, M.B. Lightner, and D.L. Oehlsen It is now 2016, and the association’s governing and working functions look slightly different than 43 years ago.

Starting in 1997, the principal shift in the association’s management was to move to a paid central office or head-

22 DEFENSE COMMUNITIES

quarters staff to run the daily affairs of the association, and to retain an eight-member Board of Directors to set policy for the association and review the actions of the headquarters staff. Within the Board of Directors, the president, executive vice president, secretary, treasurer, and director of chapters and regional operations were designated as the Executive Council. The executive director and a deputy executive director were in charge of leading the headquarters staff.

The two essential functions of the Executive Council are to provide leadership and guidance to the executive director (as deemed appropriate) and to support the operation of the PHMA central office, under the control of the executive director. Except for the executive director, the Executive Council members serve without compensation, but are reimbursed expenses of attending official functions.

Looking at 1973 leadership and board members versus 2016 illustrates how the association has grown and changed— again and again—to meet the needs of the membership; to address the changes in the Department of Defense housing programs; and to better organize in order to communicate with and provide training for the members.

In order to fully appreciate the association’s history and

importance of the Board of Directors, to include past presidents, the following are excerpts from board meetings, the compositions of the Board of Directors over the years, and a look at the past Presidents.

PHMA Presidents from 1973 to 2016 Year Elected 1973

Walter T. “Deke” Giles, BG, USA (Ret)

Board of Directors

1975

David E. Tompkins

The evolution regarding the total number of and various positions on the Board of Directors is quite fascinating. It is clear that the association continued to grow and learn. You will notice the changes in the composition of the board members from 1973 to 1983 to 1993 to 2003 and the final board positions in 2013.

(See table on the next page for the complete list of PHMA Board Members.)

1977

Arthur St. John

1979

H. Dean Jones

1982

Louis Binick

1984

Jon R. Moore

1987

George C. Onderdonk

1989

E. A. Wilkerson

1991

Colonel Thomas N. Goode, USAF

Presidents

1993

Colonel Robert E. Cahill, USMC (Ret)

Although the organization celebrates 43 years of history, there have only been 14 presidents over that same period of time. This relatively small number speaks volumes about those who were committed to the association and took the time to serve. The position of the president is a two-year term, although a few presidents served three consecutive terms.

A major contributor to an organization’s success is its leadership. There is no doubt that all 14 individuals who held the position of association president added value and made a positive difference during their tenure. As each new president was introduced to the members at the annual training seminar, there was an opportunity to publicly acknowledge and thank his predecessor for his dedication to the association.

Regretfully, the current president, who has been “at the helm” since 2010, will miss the opportunity to transition with the next president. President Del Eulberg, United States Air Force (Ret.) will not then be publicly recognized by the association’s members for his years of service and dedication to PHMA. So, it is only appropriate that we mention, recognize, and extend special thanks to Del on

1995

Marianne “Mimi” Drew

1997

Robert Herndon, BG, USA (Ret)

2003

Mike Shelton, RADM, USN (Ret)

2010

Del Eulberg, MG, USAF (Ret)

behalf of all our members. Del led the board members and the association during some of our most successful and then toughest years, and also helped bring the association to a close. Del’s time, energy, and dedication to PHMA are appreciated—he was the right person for the job, at the right time. n Editor’s Note: We wanted to share photos of all 14 PHMA presidents; however, we could not locate one for Arthur St. John.

WINTER 2016 23

PHMA Board Members 1973 FIRST Board

2003

Walter “Deke” Giles

President

Michael W. Shelton

President

E. S. “Bob” Boyett

Executive Vice President

E. A. Wilkerson

Executive Vice President (VP)

Neal Brown

Vice President

Joyce VanSlyke

Secretary

Billyray E. Ring

Secretary/Treasurer

Barry Scribner

Comptroller

Billyray E. Ring

Chairman

Robert Herndon

Special Assistant to the President

R. D. Lamm

Board of Directors

Ken Day

Chairperson - Membership

W. Brooks Sr.

Board of Directors

George Mino

Chairperson - Awards

R. D. Palzer

Board of Directors

Kathryn Halvorson

Chairperson - Plans & Programs

D. E. Rose

Board of Directors

John Perrygo

Chairperson - Information

R. H. Bell

Board of Directors

Debbie Reynolds

Army VP

R. J. Morgrage

Board of Directors

Jerry Berry

Air Force VP

M. B. Lightner

Board of Directors

Dave Pomeroy

Coast Guard VP

Board of Directors

Bob Kass

Marine Corps VP

Nancy Williams

Navy VP

D. L. Oehlsen

1983 Louis Binick

President

Jim Evans

Central Region Director

Walt Dodgers

Director of Programs

Joe Fitts

Western Region Director

Mary Kirkman

Secretary

Geert-Jan Hendricks

European Region Director

Lee Harris

Army Vice President

Mayela Thompson

Northeastern Region Director

Bette Henslee

Treasurer

John Bowman

Southeastern Region Director

Eleanor Linder

Air Force

Joe Park

Pacific Region Director

COL Ernest Boyle

Army

Steve Scully

Mike Dominick

Navy

Jim Willican

Air Force Vice President

Del Eulberg

President

Dean Jones

Vice President for Continuity

Elijah A “Wilkie” Wilkerson

Executive Vice President

Jon Moore

Navy Vice President

Barry Scribner

Treasurer

George Onderdonk

Marine Corps Vice President

Chris Cole

Secretary

Billyray E. Ring

Chairman of the Board

Jon R Moore

Executive Director

Fannie O’Neal

Editor

Mona B Pearson

Deputy Executive Director

1993

Advisor - Private Sector 2013

Darlene McCoy

Chairperson for Chapter Operations

COL Thomas N. Goode, USAF

President

Joe Fitts

Western Regional Director

E. A. Wilkerson

Senior Vice President

Bradford Davis

Pacific Regional Director

Gloria J. Howard

Secretary

Geert-Jan Hendriks

European Regional Director

Dean Stefanides

Treasurer

Brian Collins

Eastern Regional Director

Shelby Appleby

Director - Publications

Suzanne Harrison

Army Senior Advisor

Billyray E. Ring

Chairman Emeritus

Bill Pearson

Navy Senior Advisor

George F. McKimmie

Army Vice President

Roberto Castellanos

Air Force Senior Advisor

David A. Falls

Navy Vice President

Bob Kass

Marine Corps Senior Advisor

Mary Maier

Air Force Vice President

Paul Erhard

Marine Corps Vice President

Alan Bergo

Chairperson - Chapter & Region Operations

H. Dean Jones

Chairperson - Career Development

Daniel W. Settle

Chairperson- Membership

A.L. (Bud) Starke Jr.

Chairperson - Alumni

BG Clair Gill

European Region Director

Col. Ernest W. Boyle

Eastern Region Director

Lou Bain

Western Region Director

Hazel Esposito

Pacific Region Director

24 DEFENSE COMMUNITIES

| FEAT U R E |

Professional Development Seminars The evolution of PHMA training conferences Compiled by PHMA Staff

I

n January 1984, the first training conference was held in St. Louis, Missouri. There were approximately 70 members in attendance, although the event did not have a specific theme. After the Services provided updates, the role of the Office of the Secretary of Defense, Defense Housing Management Systems Office, in the military housing program was explained. Below is an excerpt from the March 1984 newsletter written by one of the attendees that best describes the first annual PHMA training conference.

“Annual PHMA Training Conference ‘A Success’”

by Sharon L. Bonar The St. Louis Chapter No. 4 hosted a most successful training conference Jan. 17-19, 1984. The topics presented to the attendees by keynote guest speakers covered current military family housing issues as seen from the “eyes at the top.” The program clearly identified the catalyst between the separate Services.

Each of us in our daily work areas become victim to “tunnel vision,” but a conference such as this clearly identifies leadership as the human factor, which binds a group together and motivates it towards common goals. The leadership in family housing is not a set of abstract personal qualifications, but rather is a result of complex interaction of the leader and his followers in a dynamic environment. As PHMA continues to grow, new chapters are forming and professionalism spreads. Each of the services have individual training available, but PHMA brings it all together. The future of PHMA is positive.

In summary, what developed in St. Louis at the (soon-to-be) annual training conference, the broad

scope of topics covered by the joint leadership of military family housing directed the group toward its goal (task leadership) and built group cohesion (social leadership). The conference successfully integrated interests of each attendee, motivated new ideas, and increased knowledge and understanding of our daily objectives.

In 1985, the second annual training conference was held in Williamsburg, Virginia. It was the first training conference where a theme was incorporated. The theme was “In Search of Excellence.” There were 380 attendees, and the first trade show had 12 vendors.

In 1987, the third training conference was held, again in Williamsburg. The theme was “Excellence—The Search Continues.”

In 1989, PHMA held training conference number four, again in Williamsburg, with the theme “Training—Key to Success.”

As planning continued each year for the annual training event, the association’s vision served as the inspiration for the themes and workshops conducted: “To serve as a catalyst in inspiring housing professionals and their organizations to build and revitalize for the future. We improve our world by channeling the talents, energy, and commitments we posses to provide quality communities for the members of the Armed Services and their families.”

Cut to 1991: The training conference became the Professional Development Seminar (PDS), an annual theme concept was created, and PDS V was again held in Williamsburg. In 1992, PHMA hosted a Professional Development Workshop (PDW I), which was held in Colorado Springs, Colorado. The thought was that PHMA would conduct a smaller training event (workshop) every other year, and alternate with the larger (seminar). However, that was not meant to be. The smaller workshops ended up WINTER 2016 25

| FEAT U R E |

(LEFT) 1984 PHMA Annual Training Conference attendees. Back row from left to right: Lee Harris, Dean Jones, Bette Henslee, Mary Kirkland, Jon Moore, Eleanor Linden, Walt Dodgers and Linn Brinn. Front row from left to right: Mike Dominick, Billyray Ring, Louis Binick, Mary Renkel, and Jim Millican.

(MIDDLE) William Stone, Deputy Assistant Secretary for Defense was the distinguished speaker at Williamsburg ’87 training conference.

(RIGHT) Beverly Bryon, Congresswoman from the 6th district of Maryland was the distinguished speaker at Williamsburg ’89 training conference.

as large training events due to the number of vendors that were interested in participating and the number of attendees the Services were willing to fund.

It was during the 1997 PDS in Tulsa, Oklahoma, that the first Army- and PHMA-sponsored Privatization Forum was held. This was the first time a forum provided an opportunity for the private-sector housing, finance industry, and government to share lessons learned about the privatization of military housing. It also was an opportunity for the Services to share their programs with the private sector and receive feedback.

In 2001, PHMA signed a joint Memorandum of Understanding with the Institute of Real Estate Managers (IREM) to develop a partnership for training, certification, and career development for its members. That relationship not only provided valuable benefits for both organizations, but required the staff to work the program. The training seminars offered ample learning opportunities; the keynote speaker; trade show vendors; leaders from each of the Services; and, of course, from each other.

It wasn’t easy deciding on which topics to focus when sharing the highlights and memories of PHMA training events. Over the past 32 years, the following were the primary events during the association’s annual training event: annual theme, keynote speakers, senior enlisted panels, and PHMA awards. (The housing professional awards, recognizing individuals and teams for their dedication and excellent service taking care of Service members and their families, will be in a separate section.)

Themes and Workshops The annual theme and training workshops were designed to go “hand in hand.” Workshops were offered to attendees (morning and afternoon sessions) with plenty of options to choose from and sufficient time to attend individual favorites. There were professional development workshops that 26 DEFENSE COMMUNITIES

focused on housing “skills,” and motivational workshops that offered inspiration and helped attendees become energized again. Attendees had the opportunity to learn about all facets of housing management and systems used to support housing staffs. Workshops also offered attendees expert information on communication skills, improving customer service, and ethics. Service Day included workshops and training specifically dedicated to each Service. Attendees enjoyed updates and briefings from their Service leaders, which was important for many attendees who worked at the installations and seldom had an opportunity to “interact” with the Service Housing Chiefs and leadership. In 1991, the Army and PHMA sponsored the first Industry Forum on Military Family Housing Privatization, designed to bring together the private-sector subject matter experts with the Services—this was just the beginning of developing their housing privatization programs. This daylong event became a “mainstay” in future seminar agendas.

Keynote Speakers The first full day of seminar began with the opening ceremony and keynote speaker. There have certainly been many memorable speakers over the years.

One of the members’ favorite keynote speakers was Robert Stone, deputy assistant secretary (installations), the keynote speaker in 1987 in Williamsburg. His responsibility was to ensure that the Department of Defense supported the installations so they could carry out their missions effectively in peacetime and war, including excellent places to work and live, and superior base services. The members enjoyed hearing about the value of military housing from the secretary’s perspective.

Two years later, in Williamsburg, the distinguished speaker was Congresswoman Beverly Bryon. Elected to the House of Representatives in 1978, Bryon had returned to office for four successive terms, winning the vote each

Professional Development Seminars Through the Years Year

Theme

Location

Keynote Speaker(s)

1984

First PHMA Training Conference

1985

Williamsburg “In Search of Excellence”

Williamsburg, VA

Honorable Lawrence J. Korb

1987

Williamsburg “Excellence: The Search Continues”

Williamsburg, VA

Robert A. Stone

1989

Williamsburg “Training—The Key to Success”

Williamsburg, VA

Congresswoman Beverly B. Byron

Williamsburg, VA

Philip B. Crosby, Edward L. Hubbard, Dr. Jerry B. Harvey

St. Louis, MO

Professional Development Seminar (PDS)V 1991

“Quality Communities for the 1990s”

Rita Davenport

Professional Development Workshop (PDW I) 1992

“Maintaining Quality Communities in the 1990s”

1993

“Creating your Future”

Colorado Springs, CO

Tom Sullivan

Williamsburg, VA

Dr. Charles Garfield

Colorado Springs, CO

Dr. Mae C. Jemison

Atlanta, GA

Tom Peters

Albuquerque, NM

William J. Perry

Atlanta, GA

Alvin Toffler

Tulsa, OK

Dr. Denis Waitley

Louisville, KY

Sheila Murray Bethel

Dallas, TX

General Colin L. Powell

Louisville, KY

Dr. Jeff Salz

Professional Development Workshop (PDW II)

1994

“New Direction for Defense Housing—Dynamics of Diversity”

1995

“New Thinking for Quality Defense Housing”

1996

“Remembering the Past: Looking Toward Tomorrow”

1997

“Touching all Bases—A World with No Boundaries”

1998

“Bridging the Gap to the Future”

1999

“Preparing to Enter the Millennium”

2000

“Back to Basics: Service Quality and Value through the 21st Century”

2001

“Feet on the Path—Eyes on the Summit”

2002

“Delivering the Promise to our Customers”

2003

“Sharpened Skills Create Tomorrow’s Opportunities”

2004

“Unlock Your Potential, Manage Your Success

2005

“The Road to the Future: Partnering for Success”

2006

“Service in a Changing Landscape”

Dallas, TX

John Cassis

Nashville, TN

Mark Towers

Denver, CO

Patricia Fripp

Denver, CO

Mimi Drew

San Diego, CA

Rolfe Carawan The Passing Zone (Jugglers):

2007

“Embracing Partnerships—Raising the Bar”

2008

“Implementing Best Practices—A Framework for the Future”

2009

“Setting the Foundation for the Future”

2010

“Essential Tools for a Global Marketplace”

2011

“Connecting with Today’s Customers”

2012

“The Path to Excellence: Efficiency and Effectiveness Through Education”

time with nearly with a 70-percent margin. As a member of Congress, Representative Byron served on the Housing Armed Services Committee, the Interior and Insular Affair Committee, and the Select Committee for Aging. From 1983 to 1986, she chaired the House Special Panel on Arms Control and Disarmament. Attendees that year appreciated the great insight she offered of the “inner” workings in Washington D.C., and also the fact that she understood and expressed the value of military housing.

In 1993, Dr. Charles Garfield discussed “Achieving Peak Performance in Turbulent Times.” In order to reach the top, one had to work hard, for a long period of time. However, Dr. Garfield noted, “Things have changed. Mountains and mountain tops are always relevant. Permanent white-water

New Orleans, LA

Jon Wee and Owen Morse

Denver, CO

Karyn Buxman

San Diego, CA

Bruce Kimbrell

Atlanta, GA

Steve Ford

New Orleans, LA

David Mulvey

San Diego, CA

Warren McDonald

is the image today, characterized by change, change, and more change.” An organization’s reputation is the “series of stories told about you,” said Garfield. “Dissatisfied people tell nine others about a bad experience. Satisfied people tell four others about a good experience.” We all know that to be true in the military housing business. The point was that housing professionals are the ambassadors for their respective organization. Customers will love or hate an organization, not the person, and share their stories.

Tom Peters was the keynote speaker in 1995, and welcomed attendees to the “revolution.” Peters is the author of In Search of Excellence and Thriving in Chaos (just one of his many books), and his presentation provided information, insight, and advice on how to adopt a revolutionary thinkWINTER 2016 27

| FEAT U R E |

(LEFT to RIGHT) Charles Garfield, Tom Peters, William J. Perry, GEN Colin Powell, Patricia Fripp

The Passing Zone: Jon Wee and Owen Morse, Steve Ford

ing. “If anyone tells you that you are constrained because you are part of a big bureaucracy—that’s a crock,” he said.

He described a trend toward breaking down mammoth, top-heavy organizations into smaller versions in order to redefine an employee’s role as a business person, an entrepreneur. He encouraged housing professionals to seek renewal by learning from colleagues and taking advantage of training opportunities.

On Feb. 15, 2000 in Dallas, PDS XII opened with a very different introduction of the keynote speaker. Instead of citing his many accomplishments as is usually done, the seminar opened with a slideshow presentation of photos from Army quarters around the world. What the audience and keynote speaker did not know was that the Army quarters shown had been the homes for General Colin L. Powell for more than 30 years. With tears in his eyes, General Powell then addressed a riveted audience of more than 2,200. He passionately praised the professionalism of the military housing staffs and emphasized the direct and 28 DEFENSE COMMUNITIES

important role they play in helping to maintain combat readiness. General Powell’s early career was typical of the experiences of a young, single officer in the late 1950s and early 1960s—a series of austere bachelor officer quarters and transient facilities. However, Powell quickly moved up the ranks, gaining in fourth start in 1989 and becoming national security advisor to President Ronald Reagan.

PHMA was honored to have had such an eminent military professional address the members.

The theme for PDS in 2004 was “Unlock Your Potential and Manage Your Success.” Patricia Fripp was the keynote speaker, and she quickly reminded the audience that “opportunity does not knock only once.” Fripp’s sense of humor and motivational remarks energized the audience, as she delivered her message on how to prepare and present a powerful and persuasive presentation.

Jugglers have been around for years, but what were they doing at PDS in 2007 in New Orleans? They were providing the keynote address for that year’s theme “Embracing

Partnership.” I can’t think of a better way to emphasize trust, expanding your perception, and opening new doors to possibility than listening to the keynote speakers, who were wearing tights while tossing gasoline-powered destruction devices at each other. You have to see it to believe it, but the concepts of teamwork, learning from mistakes, and reaching goals were more clearly demonstrated by two jugglers than anything or anyone most of us have witnessed.

Steven Ford, son of President Gerald Ford, gave the keynote address at PDS in 2010, and he focused on leadership, overcoming adversity, and the values of a strong family unit. Ford’s unique perspective of life as the President’s son was entertaining, enlightening, and inspirational. The theme, “Essential Tools for a Global Marketplace” was emphasized during Ford’s remarks, as he reminded us that we must get to the top with character and values.

The attendees of the last PDS, in 2012, enjoyed remarks from Warren McDonald, whose life boundaries were redefined in April 1997 after an accident on North Queensland (Australia) Hinchinbrook Island while mountain climbing. McDonald became trapped beneath a one-ton slab boulder in a freak rock fall, and two days later he was rescued, only to undergo the amputation of both legs at mid-thigh. Ten months later, he climbed Cradle Mountain using a modified wheel chair and the seat of his pants. The theme that year was “The Path to Excellence,” and there could not have been a more appropriate or motivational speaker to bring home the point—never stop trying to reach your excellence.

The opening ceremony at PDS and anticipating the keynote speaker’s remarks were a remarkable and memorable beginning to the week’s training. Another memorable event at each PDS was the Senior Enlisted Panel.

Warren McDonald

Senior Enlisted Panel Beginning in 2002 in Dallas, the senior enlisted member of each Service would take time out of his/her busy schedule to address the attendees of the PHMA PDS. The highly decorated panel members included the top senior enlisted Service members from the Army, Air Force, Navy, Marine Corps, and Coast Guard. The audience never failed to ask some tough questions, and the panel members never failed to enthusiastically provide candid answers that usually sparked a meaningful conversation. The successful format remained the same from year to year; the moderator would introduce each panel member, who then provided an opening statement. The varied topics, including quality of life for all enlisted Service members and their families; the privatization of barracks; the operation tempo effects on quality of life; facility and assignment management of the barracks; and various others, provided valuable takeaways and perspectives. It also is

2007 Senior Enlisted Panel

important to note that the panel members never failed to thank the audience—the housing professionals who provide excellent customer service and quality facilities, and are dedicated to taking care of the housing needs of Service members and their families. These highly decorated and dedicated professionals from each Service epitomized the quality of individuals who selflessly serve our country and protect our freedom. PHMA members were very fortunate to have the senior enlisted representatives take the time to attend PDS and share with the audience their thoughts and continued support of housing professionals. The Senior Enlisted Panel hosted at PDS was always an event where, if you did not get there early, you could not get a seat.

WINTER 2016 29

| FEAT U R E | PHMA Award Recipients

2012 Senior Enlisted Panel

PHMA Awards Each year, the association recognized members for their dedication to the cause. The PHMA annual awards include the Deke Giles, Chapter Achievement, and Outstanding Chapter Officer and Member awards. The three awards associated with the chapters are highlighted in greater detail in the Chapters and Regions section of this issue. However, there are a number of other association awards worth mentioning.

In the 1970s and 80s, there was an association award for “Recruiter of the Year.” Selling PHMA as a professional organization and recruiting new members were critical to the long-term success of the association, and an award is always incentive. The Deke Giles Award has been part of the association’s recognition program since the 1970s. The award is given in memory of Walter T. “Deke” Giles, a founder and charter member of PHMA. The award recognizes a member who has rendered the most conspicuous and meritorious service to achieving the association’s goals. This award is not necessarily given every year. It is presented only if the Executive Council deems a nominee worthy of the award. In 2005, the PHMA director’s Superior Staff Award was given (for the first time) to Roger Seymour, since he had distinguished himself among his peers through his subject-matter knowledge and his meticulous eye for detail. His strong work ethic, proficiency, and professionalism have contributed directly to the success of many of our Professional Development Seminars and Workshops and, thus, to the overall success of PHMA. In 2007, the Superior Staff Award was renamed the Roger Seymour Award in Roger’s memory and honor. There also have been a number of awards associated with the contribution of articles for the association’s publications. There certainly would not have been a newsletter or magazine if members had not taken the time to share their stories, insights, opinions, and information about housing initiatives and programs.

There were always housing professionals who, after they finished taking care of Service members and their families all day, volunteered their off-duty time and energy to PHMA. We are proud to list all the names of the association’s award recipients here, because we owe these individuals a great deal of thanks for their dedication and service to others and the association. n 30 DEFENSE COMMUNITIES

YEAR

AWARD

RECIPIENT

1987

Deke Giles Award

Robert Rossander - Air Force

1988

Deke Giles Award

H. Dean Jones - Army

1992

Founder’s Award

COL Thomas Goode – Air Force (Ret)

1992

Deke Giles Award

Dean Stefanides - Army

1993

Deke Giles Award

Rodney Brown - Army

1994

Deke Giles Award

Joe C. Edmond - Air Force

1995

Deke Giles Award

Mimi Drew – PHMA President

1996

Founder’s Award

Moses Meadows - Navy

1996

Deke Giles Award

Louis F. Bain - Army

1997

Founder’s Award

“Wilkie” Wilkerson

1997

Deke Giles Award

Sharon Bonar - Navy

1998

Deke Giles Award

John Junge – All Star Maintenance

1998

Founder’s Award

Ed Thiessen - Army

1999

Deke Giles Award

Joe N. Fitts - Marine Corps

1999

Founders Award

Dean Stefanides - Army

2000

Deke Giles Award

John Bowman - Navy

2000

Founders Award

Kathryn Halvorson - Air Force

2001

Deke Giles Award

Robert V. Kass - Marine Corps

Founders Award

BG Robert L. Herndon, Army (Ret) President

2002

Deke Giles Award

Geert-Jan Hendriks - Army

2002

Founders Award

Ted Lipham - Army

2003

Deke Giles Award

Barbara Lehman - Army

2003

Founders Award

Birgitt Seymour - Army

2004

Deke Giles Award

Jennie Hibbert - PHMA Administrator

2004

Founder’s Award

George McKimmie - Army

2005

Deke Giles Award

Karl Uebersohn - Navy

2005

Founder’s Award

Joseph K. Sikes - Director for Housing and Competitive Sourcing (OSD)

2006

Founder’s Award (Government)

Connie Lotfi - Air Force

2006

Founder’s Award (Private Sector)

John G. Picerne - Picerne Military Housing

2006

Deke Giles Award

Donald W. Spigelmyer - Army

2007

Founder’s Award

Alan Bergo - Navy

2007

Deke Giles Award

Darlene McCoy - Marine Corps

2008

Founder’s Award

Deborah Reynolds - Army

2009

Founder’s Award

Mike W. Shelton – PHMA President

2009

Deke Giles Award

Gail Fowler - Army

2010

Founder’s Award

Charlie Williams - PHMA Board Member

2010

Deke Giles Award

Judith Teague - Air Force

2011

Founder’s Award

Sam Merrick - Lincoln Military Housing

2011

Deke Giles Award

Carol Hurd - Navy

2012

Deke Giles Award

David Ketchum - Air Force

2013

Deke Giles Award

David Guyer - Air Force

2014

Deke Giles Award

Ed Salinas - Air Force

2015

Deke Giles Award

Terri Edelman - Balfour Beatty Communities

2001

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F

| FEAT U R E |

1978. Housing Management Officer of the Year – Eleanor Linder

1990. Billeting Employee of the Year – Susannah Howard

1978. Housing Referral Officer of the Year – Yvonne Spring

1991 Employees of the Year: Billeting – Capt Mark Tharp (USAF).

Housing – Charles Williams (Army). Referral – Joanna McGuirk (Army)

Housing Service Awards As the association grew, so did the need to recognize key achievers Compiled by PHMA Staff

F

or each of us, housing and lodging (where we live), whether on military installations or in the local communities, is personal and often reflects who we are. Housing becomes a home over time—sometimes right after we finish unpacking—and it is where we live, grow, play, learn, and love. So, housing professionals, those who assists others in finding their “home,” must understand, care, be patient, and support customers who are serving our country and have to find a new home every few years. Housing professionals also must maintain a work ethic beyond reproach, provide excellent customer service, be reliable, and most importantly, get the job done!

The basic “bricks and sticks” of a house or bachelorenlisted quarters have really not changed much in 50 plus years. Amenities have changed, floor plans have changed, the size of rooms may have changed, and the neighborhoods have evolved into residential communities, but the 32 DEFENSE COMMUNITIES

essence of a home remains the same. The Department of Defense (DoD) housing business has definitely changed and, yet, in so many ways, has really remained the same.

Recognizing employees for their efforts and accomplishments is important; it often results in continued exceptional performance and can serve to motivate others! The PHMA housing awards evolved over the years as the housing business changed and grew in numbers.

In 1973, when the Services owned and operated their housing inventories, there were only three categories for the annual PHMA Housing Awards: Housing Management Officer, Housing Project Manager, and Housing Referral Officer. This was for all housing professionals, regardless of their Service-affiliation. These three awards pretty much summed up the DoD housing business. You were a management officer (probably on-post housing), or the project manager (facilities inspections and projects), or housing referral officer, providing service to those who did not live

1995 Housing Executive of the Year – Peter Andrysiak

1994 Housing Awards Recipients

on the military installation.

By the early 1980s, the number of awards also increased, and housing professionals from each Service (Air Force, Army, Coast Guard, Marine Corps, and Navy) were recognized for their exceptional service and dedication. In the 1990s, the awards program was further expanded to encourage and acknowledge recognition of outstanding performance, regardless of what position is held in the organization and at all levels: senior, mid-level, and employee.

It is now 2016, and most of the DoD housing in the United States has been privatized. Each Service’s housing professional career programs is much larger and more diverse. There are now five major awards per Service; as many as 25 awards may be given out each year: 1. Outstanding Senior Housing Manager 2. Outstanding Mid-Level Housing Manager 3. Housing Employee 4. Housing Installation Team – Traditional 5. Housing Installation Team – Privatized The good news is that the basic criteria that the association used to evaluate all those nominated for awards remained constant throughout the years: dedication, resourcefulness, enthusiasm, exceptional customer service, and dedication to the mission. It has always been the association’s vision and mission that remained the core of the awards program.

The PHMA vision is to serve as a catalyst in inspiring

1995 Outstanding Housing Director – Debbie Haguewood (Marine Corps)

housing professionals and their organizations to build and revitalize for the future. We improve our world by committing and channeling the talents and energies we possess to provide quality communities for all the members of the Armed Forces and their families. This vision is people-oriented. Simply put, it means that we stake our future on our people: our customers, our staff, and our leadership. The PHMA mission is to contribute towards better quality housing for our military members and their families by continuously raising the level of proficiency and professionalism within the military Services’ housing profession, through improved communications and networking; education and training; certification; and professional recognition.

Keeping the association’s vision and mission as the essence of the housing professional awards program guaranteed that the winners were recognized for being innovative; being role models for others, being consistent and fair; and, above all, providing exceptional service to customers and co-workers. Through good times and bad, PHMA members performed an outstanding job of honoring our code and taking care of those who serve and protect our country.

It was impossible to list all the housing award winners for more than 40 years, and even harder to include a photo of everyone. So, we picked a few years and a few folks to represent all those housing professionals that were recognized by the association for their dedication and superb service towards others. n

WINTER 2016 33

| FEAT U R E | (TOP LEFT) 1986, Major General Archie S. Cannon, Deputy Chief of Staff for Army Personnel in Europe joined the Rhein – Nector, Chapter 7.

(TOP RIGHT) Alamo Rose Chapter No. 17: Ed Dohman (right) turns the gavel over to the new Chapter President – Bill Hogan.

(BOTTOM LEFT) Chapter Officer’s Training attendees at Professional Development Seminar.

(BOTTOM RIGHT) Gulf Coast Chapter No. 18 member sponsored an event to recruit new members from the private sector.

Chapters and Regions

Where PHMA membership began and hundreds of friendships were forged Compiled by PHMA Staff

I

n 1979, the first local chapter of the International Association of Professional Housing Managers (IAPHM) was formed in Charleston, South Carolina, with 26 members, and Mike Shires was elected chapter president. By 1980, four additional chapters formed: Tidewater (Norfolk, Virginia); Tarheel (Fayetteville, North Carolina); St Louis Arch (Scott Air Force Base (AFB), Illinois); and Capital (Washington, D.C.). Membership was growing, and by 1993, there were 51 active chapters. There were a total of 67 chapters activated all over the world throughout the history of the association.

The local chapters were the “heart and soul” of PHMA and what truly kept the association alive. It was only once a year at the association’s annual Professional Development Seminar (PDS) that those worldwide PHMA members (if they were fortunate enough to attend) would come to together to exchange ideas, share stories, and learn from one another.

The chapters elected officers similar to the PHMA Board of Directors, who helped operate the chapters and prepare annual reports for the Board of Directors. Social and fund raising events, volunteer actions, and training sessions were just a few of the activities that members helped organize and participated in at the local level.

PHMA’s founding fathers included the duties of PHMA regions in their original by-laws, as they foresaw the need 34 DEFENSE COMMUNITIES

to facilitate the gathering of more than one chapter within a geographical area. The region directors were intended to provide leadership and help to assist local chapters. They also could host regional training events. The concept of regions allowed PHMA headquarters to more efficiently and economically provide training to many more members (within a region), as opposed to only members of a local chapter.

There were a total of six regions; the United States was simply divided into four regions (west, central, northeast, and southeast), and there was a region that covered Europe and the Pacific as well. In 1992, the first regional directors were: • Western region: Lou Bain • Central region: Joe Edmond • Northeast region: Carol Bennett • Southeast region: John Bowman • European region: Wilkie Wilkerson • Pacific region: Hazel Esposito In reading more than 30 years of chapter and region news, we could not help but be impressed and honored to have known so many PHMA members who never stopped dedicating their time and energy to serve Service members and their families and their local communities. Local chapters not only raised money, which was donated to the PHMA Scholarship Fund, they also donated their time, energy,

(TOP LEFT) 1992. BG Clair Gill (far left) the newly elected European Regional Director presents a $4000 check to LTG Paul Cerjan, Deputy Chief of Staff CINC (far right) to benefit children of the Heidelberg community. The money was raised

by Rhain-Neckar Chapter No. 7 who sold hamburgers during the annual German/American summer fest. The money will be used for refurbishing playgrounds in the Heidelberg family housing areas.

Also pictured from left to right are: J. Park, Debbie Husok, and George McKimmie.

(TOP RIGHT) 1996. Caryolyn Burton, Judy Snellen and Norma Sue Jones designed and hand-made the banner for the PHMA Central Region.

(BOTTOM LEFT) 1991. Barbarossa – Chapter 6 of Kaiserslautern and Ramstein Germany activities support Operation Desert Shield (BOTTOM RIGHT) 1995. Gulf Coast, Chapter No. 18 members carefully prepare a window to be installed. From the left: Lyn Barcrett, Gladies Wooten, Ruth Leecker, and Debbie Haquewood.

and funds to so many local charities and worthy causes.

Hospitality night at the annual PDS was often the highlight of the seminar, and a great way to kick-off the training for the week. The tradition started in 1991, when four chapters hosted a party where they served food and drink selections based on the their individual regional specialties. From that year forward, chapter members would drag “their goods” and raffle prizes from their local communities and countries to be shared with all attendees and to help raise money for the PHMA Scholarship Fund.

To give you a better understanding of the chapters, we have included a few of the many, many stories about PHMA chapters and their people throughout the years. The articles come from as many chapters and the regions as possible in order to illustrate the value and contributions of the PHMA members across the world. We hope this will give you a useful understanding and appreciation for the local chapters and region’s activities, and why they were always the key to the success of PHMA.

the Greater St. Louis Arch Chapter. PHMA is a rapidly growing professional organization, which is headquartered in Norfolk, Virginia, and is dedicated to fostering professionalism with the housing management career field. Membership is expected to total about 800 federal employees by the end of this year. The Greater St. Louis Chapter was organized in February this year and is composed of 11 Air Force civilians and military members.

Excerpt from PHMA Profiles, August 1980 edition—“New PHMA Chapter—Greater St. Louis Arch (Chapter No. 4) Chartered at Scott AFB” On behalf of the PHMA, Brigadier General Allison Glover, DCS Engineering and Services, military airlift commander, presented the chapter charter to Arabelle Horton, president of

Excerpt from PHMA ProNotes, August 1983 edition In another “first” for the European region, the members of the five PHMA chapters in Europe elected Mr. Wilkie Wilkerson as the first European region president. Wilkie had been a long time member of Chapter No. 6 and was that chapter’s first president. He will now be responsible for pull-

Excerpt from PHMA Profiles, August 1983 edition— “Kaiserslautern/Ramstein Germany Chapter No. 6—Europe’s First Chapter, By Wilkie Wilkerson, publicity chairman The regular quarterly meeting of Chapter No. 6 was held in the Gasthaus “Zum Rathaus” in Hohenecken, Germany on May 20. There were 29 members and guests in attendance. Mr. Vernon Southerly, housing director, Kaiserslautern Community, gave an interesting presentation on the housing operations for his community. The meeting was preceded by dinner and followed by a social.

WINTER 2016 35

| FEAT U R E | (TOP LEFT) 1995. Thunderbolt, Chapter No. 51 President, Peter Andrysiak, is welcomed by the directors of Lincoln Trail Domestic Violence Center. The chapter treated the residents of the center to a Christmas party which included a luncheon and gifts for everyone.

(TOP RIGHT) 1992. Joe Edmund, Central Region Director proudly displays the new banner for the Central Region. The banner includes the insignia and logos for each of the nine chapters within the region.

(BOTTOM RIGHT) 1998. South Area Texas, Chapter No. 55 members volunteer to help those unable to repair or paint their own homes.

(BOTTOM LEFT) 1997. Barbarossa Chapter No. 6 (Kaislerslautern and Ramstein, Germany) welcome PHMA President, Bob Herdon, as guest speaker

ing together the efforts of the five PHMA chapters in Europe.

Excerpt from PHMA ProNotes, July 1986 edition, “RheinNeckar, Chapter No. 7 Update— Major General Archie S. Cannon, Jr. Joined PHMA” Major General Cannon’s responsibilities include over watch of most military communities activities in Europe and his office is responsible for family-related programs. When the principals and goals of PHMA were explained to him, he enthusiastically joined PHMA, realizing that the association was a vital contributor to the well being of Service members and their families in Europe. Chapter 7 proudly welcomes— MG Cannon!

Excerpt from Defense Housing, October 1989 edition, “Cabrillo—Chapter No. 16 Update,” By Ann Conover Forty members of the Cabrillo Chapter attended the quarterly meeting on Sat., May 20, hosted by the family housing office at March AFB, California. Needless to say, every member was very proud to have been recognized as PHMA’s “Best Chapter—1988” and proud of our Past-President, Harold Wise, who was also recognized as the “PHMA Most Outstanding Housing Director—1988.” Gary Marte, chapter president, presented key members of each installation with a 36 DEFENSE COMMUNITIES

letter, which listed the rotation schedule, which would allow each housing office within the chapter to display the “1988 Best Chapter” award and certificate for a period of 30 days.

During the training session, Coldwell Banker presented its comprehensive “Relocation and Referral Network Services” procedures. The next program was presented by Sears Mortgage Corporation and dealt with personnel moving to the southern California area. Although both programs focused on real estate sales, there was a great deal of information provided that would benefit military members, even as renters in the community.

Excerpt from Defense Housing, May 1990 edition, “Gulf Coast Area—Chapter No. 18 Update” Keesler AFB housing office hosted the Chapter 18 meeting at the Seaview Resort in Biloxi, Mississippi. Colonel Paul Baker, base civil engineer, was the guest speaker. COL Baker gave an inspiring speech about “Keesler and the local community.”

He explained the close relationship between the local community and AFB, and how working together has made a positive difference for Service members and their families.

After lunch, there was a discussion about future meetings, including weekend events, workshops, guest speakers, and various agendas we want to pursue next year. After chapter

Saguaro - Chapter 64

Tarheel – Chapter 3

Benelux and Royal – Chapters 62 and 63

National Capital Region – Chapter 5

Cabrillo – Chapter 16

Hawaii – Chapter 14 Sea Islands – Chapter 19

business was concluded, we were given a tour of the Keesler AFB housing office. Charles Lasley, housing manager, gave an interesting briefing about their computer system that is used by all housing employees to assign and terminate quarters. Keesler’s housing office was recently selected for the Best Housing Award in the Air Training Command. The next chapter meeting will be held on June 9 in Panama City, Florida.

Excerpt from Defense Housing, July/August 1990 edition, “PHMA Welcomes—Screaming Eagles, Chapter No. 45,” By Al Sherman, chief, housing division, Fort Campbell, Kentucky April 5 was an exciting day for the newly organized “Screaming Eagles”—Chapter 45. That was the day our charter was presented to us. The event had been in the planning stages for several weeks, and local realtors and apartment managers WINTER 2016 37

| FEAT U R E | were invited to attend. A luncheon of schnitzel with all the trimmings was enjoyed by 15 members and 49 guests; most of the guests were realtors and property managers from the private sector and local communities.

Colonel John Seymour, Garrison Commander, was introduced by the Director of Engineering and Housing, Colonel Thomas Hueman. COL Seymour stated that the two most important things affecting the morale of Soldiers are pay and housing.

Deborah J. Husok Brigadier General Clair F. Gill has been named the director of the PHMA European region; he succeeds Rodney Brown. BG Gill is the deputy assistant chief of staff, engineer, U.S. Army Europe, a position that he has held since September 1991.

BG Gill has a reputation for caring and a successful record for providing quality places for Soldiers and their families to live and train in Europe. He proudly welcomed the opportunity to emphasize the importance of housing services in Europe.

Excerpt from Defense Housing, April/May 1991 edition; “Barbarossa—Chapter 6 Activities Support Operation Desert Shield,” By Ellen Sparrow Since many of the men and women deployed to Saudi Arabia are from our area, the employees in the Vogelweh housing office wanted to do their part for those serving in Operation Desert Shield. One cold, rainy Monday morning, employees brought homemade cakes and cookies to the office for a bake sale. Two girls bundled up against the weather— one tooting a horn to attract passersby, and other helping customers—raised $240 selling goodies under the building porch.

Throughout the remainder of the week, we brought candy, gum, cookies, and other goodies every day to work, and spent our lunch hour wrapping packages for Soldiers. On Thursday, 20 packages jammed with goodies were loaded up and mailed to “Any Service Member”—Operation Desert Shield.

In addition to the bake sale and sending goodies, Ramstein and Vogelweh housing employees made three trips to “Tent City” USO at Rhein Main to deliver cookies, cakes, crackers, chips, and hotdogs and buns to serve an eight-hour shift visiting with Service members who were on their way to “the Gulf.” As part of the “other duties as assigned,” the Vogelweh housing folks have thus far conducted nine briefings (several in the evenings) to deploying troops and their spouses. The impact of what is happening in this part of Europe has greatly affected and changed housing operations, but also fostered a greater spirit of camaraderie among our customers and each other.

Excerpt from Defense Housing, March/April 1993, “National Capital Region—Chapter No. 5—Spreads Holiday Cheer,” By Ann Roseman In keeping with the tradition of the season, the National Capital Region donated $50 to each Service and the Coast Guard to use for families in need. Bob Rossander (Air Force); Shelby Appleby (Marine Corps); Mabel Tarlton (Navy); Herb Levin (Coast Guard); and Joy Topping; and me (Army) oversaw the 1992 effort. Director of Army Housing personnel and other employees of the Engineering and Housing Support Center contributed funds that were spent on clothes and toys for four children; a turkey dinner; and gift certificate for dinner at a local restaurant.

On December 5, Chapter 5 members held their annual Christmas gala affair at the Harbour Inn Restaurant in Woodbridge, Virginia, where the highlight of the evening dinner was an auction to raise funds for the PHMA Scholarship Fund. With a little help from Wilkie Wilkerson, we managed to receive bids totaling more than $300 on gifts that were wrapped and donated by each attendee. One lucky guest made a triumphant bid on what turned out to be two bottles of Dom Perignon champagne, which he graciously shared with everyone!

Excerpt from Defense Housing, April/May 1992 edition, “Redwood Chapter No. 23 Hosts First Western Region Workshop,” By Lou Bain, western region director The Western Region was treated to its first workshop on May 28 at Beale Air Force Base, California, hosted by June Germbling and her staff and sponsored by the Redwood Chapter. The workshop, titled “Career Transitions in the 90s,” was opened with welcome remarks by Edward Sam, deputy base civil engineer. Jan Hansen, Office of Personnel Management, launched the workshop program by discussing various job options with the federal government. The discussion was eye opening and lively, since many members of the Redwood chapter are being negatively affected by the recent base realignments and closures.

Excerpt from Defense Housing, May/June 1992 edition, “Brigadier General Gill to Head European Region,” By 38 DEFENSE COMMUNITIES

Excerpt from Defense Housing, November/December 1993 edition, “Final Score: PHMA-29 / Halibut-0,” By: Tom Petersen The first Halibut Derby, sponsored by the Last Frontier, Chapter No. 26, was held on July 24, on board the 56-foot Ultimate, sailing out of Homer, Alaska. A sleepy but enthusiastic group of 27 anglers, representing PHMA members from the Last Frontier, Old Dominion, and Redwood Chapters, gathered at the marina at 5:30 a.m. to board.

About an hour after we set out, we encountered a pod of whales. Fishing began in earnest after stopping to catch some cod for bait and after John (our experienced captain) found a “hole” about 500-feet deep. It wasn’t long before the cries of “fish on” filled the air and halibut began to fill the holding box on the deck. Early on, George Lloyd caught what was to be the largest fish of the day, a 133-pound halibut that survived a close challenge from J.B. Nolen’s catch that weighed in only 20 pounds light of George’s prize catch. There were 29 halibut caught that day by 27 PHMA members and guests. The conservative estimate was about 1,300 pounds of halibut—not bad for a day’s work. The trip marked what is sure to become an annual series hosted by the Last Frontier Chapter. The 1994 Halibut Derby is already booked for next July.

PHMA Local Chapters and Regions PHMA LOCAL CHAPTERS and REGIONS

Excerpt from Defense Housing, March/April 1995 edition, “Chapter Nine is Back In Action,” By Lu Pitts During the drawdown in Europe, members of the Stuttgart, Germany, Chapter were scattered about and the went dormant. In December 1993, as the newly assigned ASG housing chief, I took on the task of reviving the chapter. With the assistance of former and prospective new members, the chapter has re-established and once again become an active part of the European region. There are currently 15 members in the chapter, and we hold our monthly meetings on the third Tuesday and meet for lunch every other month. The chapter will continue to raise funds for the Maria-Regina orphanage, using 70 percent of all profits from chapter fundraisers to this organization.

Excerpt from Defense Housing, May/June 1997 edition, “Tidewater—Chapter No. 2 Update,” By Gail L. Proffitt Members of Chapter 2 from Virginia were busy during 1996. From the Christmas gathering to the installation of new chapter officers, we are excited to begin another year chock-full of activities. We now have a newsletter, which will be published after each meeting and will be helpful in spreading chapter news for those unable to attend meetings. Each issue will include a recap from the chapter meeting and let members know when the next meeting will be held. Our chapter also conducted a membership survey this past year.

We distributed a survey to all members asking for their desires regarding chapter meetings (frequency, location, time, day of the week). The newly elected officers will review the feedback and take the member’s preferences into consideration when planning events for next year. Our annual Christmas gathering was held in November this year at the North Carolina House— Admirals’ Row—Naval Base, Norfolk, Virginia. It was a fun gathering with 47 members and their spouses attending, plus many retirees and guests. Chapter 2 wants to extend a huge thanks to all who participated in the scholarship fundraiser this year; we enjoyed chatting with everyone who stopped by our “Virginia is For Lovers” booth.

Excerpt from Defense Housing, May/June 1996 edition, “Cabrillo Chapter No.16— Training: Are You Leaning Your Ladder Against the Wrong Wall?” By Ann D’Hondt Vandenberg AFB, one of the nation’s most important military and space installations, hosted the members of the Cabrillo Chapter for a training

Number Name

Location

Region

1

Charleston

South Carolina

Southeast

2

Tidewater

VA Beach, Norfolk, VA

Northeast

3

Tarheel

North Carolina

Southeast

4

St. Louis Arch

Missouri, Illinois

Northeast

5

National Capital Region

Washington D.C.

Northeast

6

Barbarossa

Kaiserslautern, Ramstein, Germany

European

7

Rhein-Neckar

Heidelberg, Mannheim, Darmstadt, Germany

European

8

First Coast

Jacksonville, FL

Southeast

9

Greater Stuttgart

Stuttgart, Germany

European

10

Northwest Cascade

Washington State

Western

11

South Bavarian Area

Augsburg, Germany

European

12

Liberty Bell

Philadelphia, PA

Northeast

13

Four Rivers

Hanau, Main-Kinzig, Germany

European

14

Hawaii-Aloha

Hawaii

15

Nord Bayern

Grafenwoehr, Nurenberg, Bamberg, Germany

European

16

Cabrillo

California, Arizona, Nevada

Western

17

Alamo Rose

San Antonio, TX

Central

18

Gulf Coast

Mississippi, Louisiana, Florida, Alabama

Southeast

19

Sea Islands

Beaufort, SC

Southeast

20

Three Rivers

Mainz, Wiesbaden Bad Kreuznach, Germany

European

21

Franconian

Wuerzburg, Kitzingen, Bamberg, Ansbach, Schweinfurt, Germany

European

22

Main-Taunus-Rhein

Frankfurt, Wiesbaden Rheinin, Germany

European

23

Redwood

San Francisco, CA

Western

24

Central American

Panama

Central

25

Knights of the Round Table

UK

European

26

The Last Frontier

Anchorage, Alaska

Western

27

Korea-Arirang

Korea

28

Nordeutschland

Bremerhaven, Germany

European

29

Rocky Mountain

Colorado

Western

30

Okinawa

Okinawa, Japan

31

Chesapeake Bay

Maryland

32

Farthest North

Fairbanks, Alaska

Western

33

Tundra Stompers

Adak, AK

Western

Pacific

Pacific

Pacific Northeast

Continues next page WINTER 2016 39

| FEAT U R E | Number Name

Location

Region Pacific

35

Iguana

Guantanamo Bay, Cuba

36

Crystal Coast

Camp Lejeune, Cherry Point, North Carolina

Southeast

37

Old Dominion

Northern Virginia

Northeast

38

Minute Man (1st) Garden State (2nd)

Massachusetts (1st) New Jersey, New York, Pennsylvania (2nd)

Northeast

39

Eifel

Bitburg AFB, Hain, Pruem Air Station Germany

European

40

Tri-State Area

USMA, West Point, NY

Northeast

41

Peachtree

Fort McPherson, GA

Southeast

42

Texoma

Fort Sill, OK

43

Alpine

Munich, Germany

European

Central

44

Thousand Islands

Northern NY State

Northeast

45

Screaming Eagles

Fort Campbell, KY

Southeast

46

KAW Valley

Fort Riley, KS

47

Kristal

VII ATC-Amberg, Vilseck, Bindlach, Bayreuth, Hohenfels, Germany

48

Hola

Spain

European

49

Virginia Peninsula

Hampton

Northeast

50

Casa Veneta

Italy

European

51

Thunderbolt

Fort Knox, KY

Southeast

52

Coqui

Puerto Rico

Southeast

53

Land of the Rising Sun

Japan

54

Palmetto

Fort Jackson, SC

55

South Texas Bay Area

Corpus Christi, TX

56

Neapolis Naples

Naples, Italy

European

57

La Sicilia

Sicily, Italy

European

58

Kyushu

Sasebo, Japan

Pacific

59

Central Texas Fort Hood

Central Texas

Central

Central

European

Pacific Southeast Central

60

61

Rocky Mountain

Colorado

Central

62

Benelux

Belgium

European

63

Royal

England, Iceland

European

64

Saguaro

Arizona

Western

65

Tri-State Region

Fort Bliss, TX, Oklahoma, New Mexico

Central

66

Pearl of the Orient

Yokosuka, Japan

Pacific

67

Swabian

Stuttgart, Germany

European

68

Spain

Rota, Spain

European

69

Rhein-Main

Wiesbaden, Germany

European

40 DEFENSE COMMUNITIES

seminar. There were approximately 75 attendees representing the Air Force, Army, Marine Corps, and Navy installations in California. Mr. Joe Fitts, chapter president, welcomed everyone. Colonel Samuel Garcia, civil engineer command at Vandenberg AFB, provided an overview of current and future construction projects for unaccompanied and family housing. Mr. Lance Armstrong of Century 21 discussed the economics of California real estate, relocation, and Veterans Affairs loans.

After lunch, the keynote speaker, Master Sergeant Ronald Wiley, wing quality advisor, opened his session with a dynamic and motivational message. He talked about separating who we are with what we do, and by doing this we will know if we are “leaning our ladder against the wrong wall.” It was not only motivational but his remarks were meaningful for many of us in the military housing profession. We ended the day on a tour of recently constructed homes that were a testimony to the future of military housing areas, which are being transformed into residential communities.

Excerpt from Defense Communities, January/ February 2000 edition, “Aloha—Chapter No. 14— Halloween, Hawaii-Style” Aloha Chapter held its annual Halloween party last October at the Ala Moana Hotel. Our Halloween party is a big seasonal event that we host in place of the traditional Christmas party because so many folks seem to be busy that time of year. In Hawaii, it is tradition that not only do the children dress up but so do the adults. There was the best costume contest. We had members dress up as a slice of pizza and twin convicts, and Directorate of Public Works Housing Director Jack Wagoner made a devilish appearance. All-Star Maintenance President John Junge was in town and joined up for the festivities. The highlight of the night was the costume judging, which was a very difficult task with so many distinct and outrageous costumes. However difficult, a winner was declared, and it was Mari Lynn Dilullo, chapter secretary, for her snake costume, which held more plastic— thank goodness—snakes than a Louisiana swamp.

The members were already talking about next year’s costumes before heading home.

Excerpt from Defense Communities, July/August 2001 edition, “Habitat for Humanity,” By Joyce Stewart Members of the Gulf Coast Area Chapter No. 18 recently held their quarterly meeting at the Naval Air Station Meridian in Mississippi. Attendees gathered at a construction site to volunteer for Habitat for Humanity. The chapter members

accomplished the task of painting all the walls and ceiling in the three-bedroom home, as well as completing the installation of the vinyl siding and removing trash in and around the construction site. Even though the members were exhausted at the end of a long day, all agreed it was a great time and satisfying experience serving others.

Excerpt from Defense Communities, March/April 2003 edition, “Kaw Valley Chapter No 46 Hosts Golf Scramble and Crystal Coast Chapter Serves as Inspiration,” By Charlie Williams As we all know, producing funds for chapter operations and a donation to the PHMA Scholarship Fund is not an easy task.

In the past, the Kaw Valley Chapter at Fort Riley has taken on various endeavors to raise money. Those past ventures required a lot of effort to eke out just a small amount of revenue. After reading about the Crystal Coast Chapter’s golf tournament, our members thought it was a good idea and worth pursuing.

The problem was that the vast majority of members don’t golf.

So, myself and some members of the chapter decided to meet with the club professional at Rolling Meadows Golf Course and he laid out how a golf “scramble” could be set. We also were given a tour of the golf course, and those who never golf immediately fell in love the outdoor majesty and beauty of Rolling Meadows and immediately wanted to volunteer. It also might have been the lure of riding around in golf carts that caused this surge of volunteerism.

The decision to host a tournament was made April 10, with the goal of having it on a Friday in late May or early June. The only date the course was available date was May 17; otherwise, the event would have to be put off until fall. When the pressure is on, housing professionals respond as few others can.

Tasks were assigned, sponsors solicited, and goals established.

The tournament quickly came together, leaving only two unknowns—the weather and the actual number of golfers that would show up. At the end of the day, the Kaw Valley Chapter’s first annual golf scramble was deemed a success. There were a total of 72 golfers, and everyone took home at least one prize, plus a lot of laughs. After expenses, there was enough money to donate $3,000 to the PHMA Scholarship Fund—not bad for the first attempt and less than six weeks to pull it off.

Excerpts from Defense Communities, January/February 2007 edition, “Saguaro Chapter No. 64 Gets Its Start,” By Ruby J. Modica At the PDS in San Diego, I asked Jon Moore about the availability of a PHMA chapter in Arizona and he responded, “there wasn’t one.” When I returned home and was looking out over the beautiful Arizona sky, a bright idea came to me: Why not start a PHMA chapter right here in our own neighborhood?

But I got busy, and that idea lay dormant for six months.

Then, I received an email from Joe Fitts, director of the PHMA western region. Joe returned from a cruise to Alaska with the Cabrillo Chapter, which he had organized, and during the cruise, he was talking with Jon Moore and they discussed the idea of starting a chapter in southwestern Arizona and Joe

agreed to help me. Joe sent me all the information I needed and volunteered to attend the first organizational meeting to help get us started. The organizational meeting took place last October and the Saguaro Chapter No. 64 became official. Our members are spread across a wide geographical area, so several members have agreed to ensure that all housing personnel in their respective areas will receive correspondence from the chapter on regular basis. We are excited, after all these years, to finally have our own PHMA chapter in southwestern Arizona, and we are looking forward to seeing everyone at the chapter hospitality night at PDS XIX in New Orleans.

Excerpt from Defense Communities, September/October 2007 edition, “Chapter Sets Sail for Alaska—Cabrillo Chapter Holds Quarterly Meeting at Sea,” By Joe N. Fitts Forty-five members of the Cabrillo Chapter and a contingent of relatives and friends, and guests that included Executive Director Jon Moore, and Deputy Director Mona Pearson, set sail from Vancouver, British Columbia, for Alaska on Carnival Cruise Ship Spirit. Unlike other chapter meetings and training sessions held quarterly—most of them on the weekend at a military installation—this quarterly meeting was held on the cruise ship. and multiple meetings were scattered throughout the ship’s activities in order to maximize the social activities but still allot time for PHMA business. However, it was spending time together personally and professionally that was the most memorable for many PHMA members.

Excerpt from Defense Communities, September/October 2007 edition, “Wounded Warriors Play Through,” By Shannon Keating, PHMA chapter services coordinator Birdies, eagles, and many heroes were on hand at the annual PHMA National Capitol Region Chapter golf tournament held on May 23 at Pohick Bay Golf Course near Fort Belvoir, Virginia. The golf tournament raised funds for the PHMA Scholarship Fund, as it has for a number of years. The day’s events were organized and facilitated under the leadership of Bob Kass, who has helped organize fund raisers for chapters in the past, including the Tarheel Chapter. Tournament players were divided among 12 teams (foursomes), and among the team members this year were six Wounded Warriors from the Walter Reed Medical Center. Truly the highlight of the tournament was the opening ceremony when the Service men were recognized for their achievements and sacrifice. As stated

by Bob Kass, “The Wounded Warriors were exceptional. They were the shining moment for all of us to celebrate. They had a great time and we are so proud to honor them for their service to the country.”

Excerpt from Defense Communities, January/February 2015 edition, “National Capital Chapter No. 5 and Old Dominion Chapter No. 37 Team Together and Sponsor Annual Golf Tournament,” By Shannon Kamide, PHMA chapter services coordinator Another year has passed and one more—the last—successful charity golf tournament sponsored by PHMA has been WINTER 2016 41

| FEAT U R E |

enjoyed by all players. For the past 10 years, the PHMA National Capital Region (NCR) Chapter sponsored an annual charity golf tournament to benefit the Fisher House Foundation. In 2010 and again this year, the NCR and Old Dominion Chapters teamed up to sponsor the annual golf tournament. The tournament took place on Friday, October 17, at Fort Belvoir, Virginia, with the goal of raising funds for the two Fisher Houses located at Walter Reed National Military Medical Center in Bethesda, Maryland. As in all tournaments, not everyone can be a “winner,” but for the golfers who participate in this annual event (many have been playing in it for years) it is not about winning; it is about supporting Service members and their families and a worthy cause, The Fisher House Foundation. As a result of the generosity of players and sponsors, $2,300 was donated to the Fisher Houses on behalf of PHMA, the NCR, and Old Dominion Chapters.

Understanding the value of the local chapters and regions, PHMA International provided a variety of support and financial assistance. One way to support the chapter and regions was to ensure that the lines of communication were open and frequent. Throughout the years, the PHMA publications provided a means to communicate with all members via the “Bulletin Board,” which listed the chapter and region activities over a three- to four-month period.

An interesting result of this research was that it became very clear that there were a number of chapters and regions that stood out over the years as being very pro-active and extremely energized. One region that comes to mind is the European region. Despite the downsizing of U.S. forces in Europe and closure of numerous installations across the continent, the European region remained active and viable, due much in part to the leadership of the Region President Geert-Jan Hendricks. Here is just one more example of Geert-Jan’s leadership, dedication, and tenacity: We are in the midst of dissolving the association after 43 years, and Geert-Jan and the European region still hosted one more training seminar for the members in September of this year (as you read about in the final Association News section).

There, Geert-Jan shares the story of another successful PHMA training conference for the members of the European region.

What also made this last training workshop special was that the members took the opportunity to honor and thank longtime PHMA Executive Director Jon Moore for his vision, time, energy, and dedication to the association for the past 41 years. n

PHMA Scholarships Recognizing and awarding excellence from 1987 to 2015 Compiled by PHMA Staff

“T

hank You” to the countless number of PHMA members who, for 29 consecutive years, through local chapter fundraising events and raffles at the hospitality nights at Professional Development Seminars, donated thousands of dollars for educational scholarships for PHMA members and their family members. Also, a big “thank you” to the association’s Board of Directors, which voted every year to set aside funds for the PHMA Scholarship Program.

Beginning in 1987 with a modest $1,000 scholarship and peaking at a total of $21,500 going to 18 recipients, PHMA scholarships were often sufficient to ensure an individual could enroll and further his/her education. None of this would have been possible without the time, energy, and dedication of the PHMA members, chapters, and regions that not only raised the funds each year, but also consistently increased the total amount of funds donated every year.

In 1987, the first recipient of a PHMA scholarship was Oralee L. Ekberg, who received $1,000.

The following year, in 1988, Elizabeth Olson Barney also received $1,000. In 2015, there were 13 recipients—the highest scholarship awarded was for $1,750 to Kameel Issac, with a total of $11,000 being paid out that year.

Over the past 29 years, the grand total donated to the PHMA Scholarship Fund amounts to $269,500, benefitting 211 recipients (some individuals received more than one scholarship).

The PHMA Scholarship Fund was certainly one of the greatest accomplishments of the association, and was only possible through the generosity, time, energy, and dedication of the PHMA membership. n

Editor’s Note: We again would have liked to recognized and publish (again) the names and photos of all 211 PHMA Scholarship recipients; however, space constraints prevented it.

42 DEFENSE COMMUNITIES

| FEAT U R E |

Publication History

How a black and white newsletter grew to an impactful and award-winning magazine

By Barbara Sincere

T

he International Association of Professional Housing Managers (IAPHM) published its first newsletter in October 1973. The editor was Mike Shires, and the newsletter did not yet have an official name. It was printed on legal-size paper and contained four articles. When I read that first article, it made me smile. The article, “Eye Me,” was about encouraging housing professionals to contribute articles or editorials to the newsletter and to get involved. Believe me, this has certainly been every editor’s challenge.

From the very beginning, PHMA’s founding fathers knew it was the members that were going to cultivate and grow the organization throughout the years. Another article that I found fascinating, “The Energy Crisis,” was directed to housing managers. That article encouraged housing managers to save energy—in 1973. Here we are, 43 years later, still talking about energy savings. There also was an article about Billyray Ring, the first chairman of the IAPHM Board of Directors and first secretary/treasurer. He was a leader and visionary who inspired others in the housing professional to volunteer their time and energy to making the IAPHM a thriving organization. Eventually, a contest was held among the members to name the IAPHM publication, and George Stubblefield was the winner with his suggestion, Newscaster, which was announced in the June 1974 issue.

In the June 1976 issue of the Newscaster, there was an announcement published (see below), and that was the last issue of Newscaster. In July 1976, the publication would be renamed PHMA Profiles magazine.

Effective July 1, 1976, the name of the association officially changes. The new name “Professional Housing Management Association,” hereinafter referred to as “PHMA” was accepted by the membership with approval of the December 1975 Summit

Meeting Minutes and ratification of the constitution and by-laws.

A Magazine is Born Later in 1976, PHMA Profiles magazine made its debut with a November/December issue. These changes came about when “Deke” Giles, PHMA’s first president, asked a consultant for help. The consultant suggested that the association’s publication needed a shorter, catchier name and to be in a more manageable size. Thus, the association changed from IAPHM to PHMA, and the publication became PHMA Profiles and was printed on regular-sized paper.

The next change was made in 1984, when a little bit of blue was added across the top of the front page of the magazine and, by July, there was a little red at the top of PHMA. The October issue of Profiles celebrated the 10th anniversary of the PHMA. In July 1987, the magazine began being printed on “slick paper,” added some more color, and changed its name (again)—this time, to PHMA ProNotes. Two years later, in 1989, it was time for another update, and the first issue of the Defense Housing magazine was published, full of color.

In 1996, Defense Communities magazine was launched, and it remained the association’s publication for 20 years.

Over the past 43 years, there were five “primary” editors. As mentioned above, the first editor was Mike Shires.

Mike held the position of editor for 10 years, during the transition from a nameless newsletter printed on legal-size paper and in black and white, to PHMA ProNotes, the first magazine and publication in color. In 1984, Fannie O’Neal became the next editor and held the position until June 1987. The next two editors were Nancy Wilkerson, from July 1987 until May 1998; and Jennie Hibbert, from June 1988 until August 1991.

Sharon Bonar made her debut as editor for the

President and Executive Director’s Note: This article and, indeed, most of this last issue of Defense Communities has been written, researched, and coordinated by the current Editor Barbara Sincere. While every editor has produced great publications during their tenure, none has had the bittersweet challenge so exceptionally well met of Barbara in putting together this last issue.

WINTER 2016 43

| FEAT U R E |

September/October 1991 issue of Defense Housing. Working with publishers Stratton Publishing & Marketing, Inc., who began producing the magazine in the late 1990s (just prior to Sharon’s term), Sharon not only broadened the scope of Defense Housing to Defense Communities to better reflect a changing profession, but also gained more visibility and recognition for the military housing managers as key players in the ever-changing military landscape. Defense Communities debuted in 1996 with the January/February issue. The name change was in response to evolving job responsibilities for housing professionals and managers; in response, PHMA decided to broaden the scope of its premier magazine. Defense Communities began to cover new topics, such as military unaccompanied personnel and families lifestyles, new visions for housing management in the wake of privatization, evolving housing referral programs, and much more.

For the next 12 years, until the 2004 November/December issue of Defense Communities, Sharon served as editor.

Sharon definitely raised the bar, and the association’s magazine became a premier publication within the Department of Defense (DoD). It became more professional, both in content and appearance. Sharon worked diligently to ensure the magazine represented all branches of Service. The Services and association chapters became actively engaged, providing articles and photos for the bi-monthly publication. Most of the magazine production costs were covered by the Professional Development Seminar exhibitors, who advertised in the magazine and worked closely with DoD family and unaccompanied housing managers.

In 2005, Birgitt Seymour became the next editor of Defense Communities. For the next 10 years, Birgitt continued to pursue excellence during challenging times as the membership of the association began to decrease due to the DoD privatization program. However, soon after, DoD privatization partners became both corporate sustaining members and advertisers, and sales and revenue from the publication began to increase.

Unfortunately, the increase in revenue for Defense Communities was short lived, as the privatization program was coming to an end. The two sources of revenue diminished for two reasons: First, for several years, privatization partners had constantly marketed themselves, but as privatization projects came to an end, they lost that motivation.

Second, as the Services began to consider privatizing unaccompanied housing, revenues from supplier ads decreased.

Cut to 2015, when I was fortunate enough to have been asked to become the next editor of Defense Communities.

Regrettably, it was only a two-year gig, due to the dissolution of the association in 2016. However, I will always remember and cherish my time as editor. n

44 DEFENSE COMMUNITIES

(TOP) EDITOR “Mike” Shears (1973 to 1983) (MIDDLE) In 1994 Defense Housing magazine received the Apex Award of Excellence from Communications Concept in the “Most Improved” category.

(BOTTOM) EDITOR Fannie O’Neal (1984 to June 1987)

(TOP LEFT) EDITOR Jennie Hibbert (June 1988 – August 1991) (TOP RIGHT) EDITOR Nancy Wilkerson (July 1987 to May 1988) (BOTTOM RIGHT) EDITOR Sharon Bonar (September 1991 to 2004) (BOTTOM LEFT) EDITORS Barbara Sincere (2015 and 2016) and Birgitt Seymour (2005 to 2014) WINTER 2016 45

| FEAT U R E |

(LEFT) Roxie Bowman, Jennie Hibbert, Carol Beier (RIGHT) Staff Monique Jenkins, Kathy Cooper

PHMA Staff and Volunteers For this dedicated and loyal bunch, ‘Thank you’ doesn’t seem quite enough

By Barbara Sincere

F

rom 1974 until 1984, the association was “run” exclusively by volunteers, who usually worked with other members on committees. In 1987, Jon Moore served as a volunteer business manager, directing many of the in-house, non-policy functions. Then, in 1985, Al Almeida became the first paid employee, serving as the administrator, and performed many of the essential clerical functions. In 1987, he was replaced by Jennie Hibbert, who served as the PHMA administrator and historian until 2004.

Then, after retiring in 1997, Jon became the first paid managerial employee as executive director of the association—the position he still holds today.

Let’s take a moment to go back to 1991 and enjoy this excerpt from the Defense Housing winter issue that describes how the PHMA team of volunteers prepared for Professional Development Seminar V, with the theme of “Quality Communities for the 1990’s,” held in Williamsburg, Virginia.

“From Start to Finish: The Workers,” By Jennie Hibbert As the trucks arrived in Williamsburg on Wednesday evening, it either brought out the best or worst of the workers. We had volunteer workers, students hired from the College of William and Mary, staff workers, and board members running all over. Boxes and more boxes were brought in by hotel carts. We had banners, signs, computers, printers, copiers, and a typewriter. There were many other items as well. All this “stuff” was unloaded 46 DEFENSE COMMUNITIES

into a space designed to be “the office” for the next 10 days. It did not look like an office, nor did it function like one. Ruth Straley and her husband Charli, had driven a U-Haul truck from Florida. PHMA leased a church choir truck, which George Onderdonk drove from northern Virginia. This truck had picked up items from Jon Moore’s home, the PHMA office (my home), and Sharon Bonar’s basement. Ruth and Jeannie now had the task to figure out where all the “stuff” would go and what belonged to whom.

Work began on Thursday morning right after breakfast, and by the evening everyone was laughing to keep from crying and fighting. There had been much discussion during the day about the arrangement of the “office.” After dinner, a few of us returned to the office one more time and tried to make better sense of it. We called the maintenance department at the hotel and requested a few more tables—we actually had 23 delivered. We arranged all the tables one way, turned some around, and moved them again until it worked.

Finally, we were satisfied that everyone would have their own area (space) and still be able to stay out of the way of others. Tomorrow would be another day and we would finally unpack all the boxes and decide who the “stuff” belonged to. We were feeling pretty good and it was looking better, and I think at that moment we knew, we were going to be okay.

(LEFT) Staff Melissa Cooper (MIDDLE) Staff John Bowman (RIGHT) Staff Al Almeida, Ruthie Ratchford

The Team Comes Together As the association continued to increase membership and began to be recognized by the leadership within the Department of Defense (DoD), the Board of Directors recognized that the time had come when the association could no longer be totally operated and managed solely by volunteers.

Training events were becoming larger and more complicated; outreach to the DoD leadership and private sector was critical to the association; managing the growing number of members was a huge task; and the publication was becoming more sophisticated. Yes, it was time to hire a dedicated staff to support the Board of Directors and association as a whole.

One of the primary catalysts that influenced the hiring of a dedicated, full-time staff was the ever-growing Professional Development Seminar and training program. The seminar had become a large and complicated event that required immense administrative and logistical coordination and support (as you read above). There were more vendors; more attendees; more courses being offered, including the week prior to PDS and the week after; registration and management of the events; hiring and working with the keynote speakers; working with event sponsors to help defray the cost; coordinating the logistical support to the instructors and every event, from the opening ceremony to chapter hospitality night to Service socials and events; working with the hotel staff; and the list goes on and on. It was beginning to take “a village” to ensure that the PDS was a success and that the behind-the-scenes coordination and work was flawless.

However, it was not just about preparation and planning of the annual Professional Development Seminar or even regional professional development workshops that facilitated the hiring of staff. It soon became clear that a coordinated team of PHMA employees was required in order for the association to continue to grow, learn, and better serve the members, especially the chapters and regions all over the world.

Soon after Jon was hired, he recommended to the Board of Directors that he hire Mona Pearson as the deputy director. After a few years, it became even more apparent that the

PHMA staff had to increase in size. The association continued to grow and support DoD housing programs, especially after the Military Housing Privatization Initiative was recognized as the future of housing, and the Service’s programs were being developed.

A couple of years after Mona was hired, the team began to come together. The association bought an office, and had two personnel working in the office and two others providing technical support but working outside the office.

Below is a list of the PHMA Central Office employees and their tenures: • Jon Moore, Executive Director, 1997-2016 • Mona Pearson, Deputy Executive Director, 1998-2016 • Kathy Cooper, PDS Registrar, 2003-2011 • Monique Jenkins, Trade Expo Coordinator, 2003-2011 • Jerry Keating, Staff Assistant, 2004-2007 • Jessica Keating, Staff Assistant, 2004-2016 • Melissa Cooper, Publications & Advertising, 2005-2016 • Shannon Kamide, Chapter Services Coordinator, 2005-2016 • Dana Fikes, Corporate & Individual Membership Coordinator, 2006-2016 • Breanna Alvarenga, Administration Project Manager, 20072016 • Kati Trump, Events Management & Trade Expo Coordinator, 2008-2016 • Toni Malone, Staff Assistant, 2005 – 2011 Technical staff: • Tom Snoich, Technical Director, 1983 to 2016 • Brett Nation, Creative Director, 2001-2016 NOTE: Publication editors are listed in the Publication section of the issue.

However, even with a full-time, dedicated staff, the association still required volunteers to help during special events WINTER 2016 47

| FEAT U R E |

(LEFT) Staff Melissa Cooper, Breanna Alvarenga, Kati Trump, Dana Fikes, Shannon Kamide, Jessica Keating (MIDDLE) Staff Monique Jenkins, Breanna Alvarenga

Bob Fett, Del Eulberg, Dana Fikes, Jon Moore, Jessica Keating, Kathy Cooper, Mona Pearson, Breanna Alvarenga, Mike Shelton, Brett Nation, Shannon Kamide, Melissa Cooper, Kati Trump, Barry Cooper, Monique Jenkins

and training seminars. There were a number of folks over the years who took the time and energy to assist the PHMA staff.

Below are the names of staff and volunteers who assisted at Professional Development Seminars: • Tom Booze, PDS Staff Assistant • Roger Seymour, PDS Staff Assistant • Rick Worrell, PDS Staff Assistant • Tom Snoich, IT Manager • Chris Worrell, PDS Staff Assistant • Chuck Hanlon, PDS Staff Assistant • John Bowman, PDS Staff Assistant • Roxie Bowman, PDS Staff Assistant • Alan Bergo, PDS Staff Assistant • Barbara Sincere, PDS Staff Assistant • Susan Booze, PDS Staff Assistant • Bob Fett, Hotel Contracts Coordinator • Barry Cooper, PDS Staff Assistant • Nancy Williams, PDS Staff Assistant • Richard Wolff, PDS Staff Assistant • Ruth Straley, PDS Executive Manager • Charlie Straley, PDS Staff Assistant

48 DEFENSE COMMUNITIES

Jerry Keating (middle) and two entertainers

Saluting Our Fearless Director As I worked on the articles and research for this issue, I kept thinking that I had to find the opportunity to acknowledge the dedication and years of service from Jon Moore. Now is the time. In 2010, Jon was the recipient of the President’s Excellence Award. As mentioned earlier, he had served as the executive director of PHMA since 1997. Prior to this role, Jon worked for the Navy for more than 30 years. At the time of Jon’s retirement from the Navy, he was serving as the deputy director of housing for the Department of the Navy. When he retired from the Navy, he was known as “Mr. Navy Housing.”

So, naturally, he became known as “Mr. PHMA.” Jon has been a member of PHMA for more than 40 years, and is one of the very few members to have attended every single Professional Development Seminar. Jon served as president of PHMA International, and has been on the Board of Directors since 1978.

One of the many wonderful qualities about Jon was that he continued to make significant contributions to the association year after year. As anyone from his staff would tell you, he truly deserves to be recognized for his dedication and service to the association. It has been through Jon’s leadership and true dedication to the mission and vision of PHMA that we have

Rick Worrell, Chris Worrell

Jessica Keating, Melissa Cooper, Shannon Kamide, Dana Fikes, Mona Pearson, Breanna Alvarenga, Susan Booze, Kati Trump

Alan Bergo, Barbara Sincere

Breanna Alvarenga, Mona Pearson, Shannon Kamide, Kati Trump, Dana Fikes, Melissa Cooper, Jessica Keating

Chuck Hanlon, Dana Fikes

Jessica Keating, Shannon Kamide

Roxie Bowman, Tom Booze

Kathy Cooper, Mona Pearson

Jon Moore, Mona Pearson Jon Moore

contributed to better housing for our military members and their families. Jon continuously raised the level of proficiency and professionalism within the military services’ housing profession, through improved communications and networking; education and training; and certification programs. PHMA continued to thrive and became a robust organization due, in large part, to Jon’s leadership. For many of us, it is hard to imagine a PHMA without Jon Moore—the two are synonymous.

In closing, one of the things that the presidents and Board

of Directors had in common was the support and dedication of the PHMA staff and volunteers. There were members of the Board of Directors who assisted the president; however, it was the unequivocal support of one of the most professional and dedicated staffs that made the board members’ jobs easier— this cannot go unmentioned. As a member of PHMA since 1990, I want to say “Thank you.” It has been my pleasure to have known and worked with many of the PHMA staff, and it has been my honor, Jon Moore, to have worked so closely with you over the past two years. n WINTER 2016 49

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Statement of Ownership, Management, and Circulation (REQUIRED BY USPS)

1.

2.

3.

4.

5.

6.

7.

Title of publication: Defense Communities Publication No.: 1088-9000 Date of filing: 9/29/16 Issue Frequency: Quarterly No. of issues published annually: 4 Annual subscription price: $100/$30 Location of known office of publication: PHMA, 154 Fort Evans Road, NE Leesburg, VA 20176 8. Complete mailing address of the headquarters or general business office of the publisher: Content Communicators LLC, PO Box 938, Purcellville, VA, 20134 9. Names and addresses of publisher, editor, and managing editor: Publisher, Josephine Rossi, Content Communicators LLC, PO Box 983, Purcellville, VA, 20134; Barbara Sincere, 15004 NE 11th Street, Vancouver, WA 98684 10. Owner: Professional Housing Management Association (PHMA), 154 Fort Evans Road, NE, Leesburg, VA 20176 11. Known bondholders, mortgagees, and other security holders owning or holding 1 percent or more of the total amount of bonds, mortgages, or other securities: None 12. Tax status: N/A 13. Publication Title: Defense Communities 14. Issue date for circulation data: Summer 2016 15. Extent and Nature of Circulation: Average No. Copies Each Issue During Preceding 12 Months/No. Copies of Single Issue Published Nearest to Filing Date a. Total No. copies (net press run): 4,460/4,371

b. Paid and/or requested circulation: (1) Paid/requested outside-county mail subscriptions stated on Form 3541: 3,989/3,918 (2) Paid in-county subscriptions: 0/0 (3) Sales through dealers and carriers, street vendors, and counter sales: 0/0 (4) Other classes mailed through the USPS: 126/122 c. Total paid and/or requested circulation (sum of 15b (1), (2), (3), (4)): 4,115/4,040 d. Free or nominal rate distribution by mail (samples, complimentary, and other free) (1) Free or nominal rate outside county: 0/0 (2) Free or nominal rate in-county: 0/0 (3) Free or nominal rate copies mailed at other USPS classes: 0/0 (4) Free or nominal rate outside the mail: 0/0 e. Total free or nominal rate distribution: 0/0 f. Total distribution (sum of 15c and 15e): 4,115/4,040 g. Copies not distributed: 424/418 h. Total (sum of 15f and 15g): 4,539/4,458 Percent paid (15c/15f x 100): 100%/100%

WINTER 2016 51

PHMA CORPORATE SUSTAINING MEMBERS uuListings denote PHMA PLATINUM Members.

APPLIANCES ABSOCOLD Corporation Tim McCullum P.O. Box 1545 Richmond, IN 47375 800/843-3714; fax 765/935-3450 E-mail: absocold@absocold.com Allied Contract Inc. Dawn Bradford 124 N. Peoria Avenue Tulsa, OK 74120 918/556-1241; fax 918/556-1245 E-mail: dawn.bradford@alliedcontract.com uCapitol Supply Inc. Robert Steinman 1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 954/485-5000; fax 954/485-0022 E-mail: robert@capitolsupply.com Website: www.capitolsupply.com uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: cynde.beedle@hdsupply.com Website: www.hdsupplysolutions.com/gov uIntirion/MicroFridge Liz Salisbury 2 Annette Road, Suite 3 Foxboro, MA 02035 800/637-7567 E-mail: esalisbury@microfridge.com Website: www.microfridge.com Kenyon International Inc. Suzanne Owens 8 Heritage Park Road P.O. Box 925 Clinton, CT 06413 860/664-4906; fax 860/664-4907 E-mail: sales@kenyonappliances.com

ART WHOLESALERS Artline Wholesalers Puneet Bhasin 1 Midland Avenue Hicksville, NY 11801 800/678-6540; fax 516/931-5735 E-mail: help@artlinewholesalers.com

BATH PRODUCTS Swanstone Corp.

Robbin Mabery 515 Olive Street, Suite 1800 St. Louis, MO 63101 314/231-8148 x3225; fax 314/231-8185 E-mail: rmabery@swanstone.com

BEDROOM & LOUNGE FURNISHINGS uMarvin J. Perry, Inc. Jodi Perry Yeager 10563 Metropolitan Avenue Kensington, MD 20895 302/949-1301; fax 301/949-1304 E-mail: jodi@marvinjperry.com Website: www.marvinjperry.com uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: jgans@valleyforge.com Website: www.valleyforge.com

BUILDING PRODUCTS uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: kieckm@wilsonart.com Website: www.wilsonart.com

CABINETRY uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131

52 DEFENSE COMMUNITIES

uListings denote PHMA GOLD Members.

254/207-2381; fax 254/207-8809 E-mail: kieckm@wilsonart.com Website: www.wilsonart.com

CARPET & UPHOLSTERY CLEANING uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: shawn.aghababian@coit.com Website: www.coit.com

CLEANING & SANITIZING S&Y Trading Corporation Yohanan Berlinerblaw 2200 North Federal Hwy., Suite 229C Boca Raton, FL 33431 561/395-4333 or 800/309-3393; fax 561/395-4303 E-mail: sales@sandytrading.com United Laboratories, Inc. Eric Frazier 320 37th Avenue St. Charles, IL 60174 630/377-0900; fax 630/762-7377 E-mail: efrazier@unitedlabsinc.com

CONSULTANTS uuMHLI

Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: jonrmoore@earthlink.net Website: www.mhli.org

COUNTERTOPS VT Industries, Inc. Trisha Schmitt 1000 Industrial Park Holstein, IA 51025 800/827-1615; fax 712/368-2923 E-mail: jwitzke@vtindustries.com uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: kieckm@wilsonart.com Website: www.wilsonart.com

DEBT COLLECTION FOR MILITARY HOUSING Carter-Young Inc. Steven Carter 1500 Klondike Road, Suite A210 Conyers, GA 30094 678/995-4242; fax 678/937-0609 E-mail: steve@carter-young.com

DEVELOPERS uuBalfour Beatty Communities

Christopher Williams 1 Country View Road Malvern, PA 19355 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Website: www.bbcgrp.com uClark Realty Stephanie Amateis 4401 Wilson Blvd., Suite 600 Arlington, VA 22203 703/294-4606; fax 703/294-4756 E-mail: Stephanie.amateis@clarkrealty.com Website: www.clarkrealty.com uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: lcalenda@corvias.com Website: www.corvias.com uuLend Lease (US) Public Partnerships, LLC Marc Sierra 1801 West End Avenue, #1700 Nashville, TN 37203 615/963-2694; fax 615/963-2686 E-mail: marc.sierra@lendlease.com Website: www.lendlease.com

uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Website: www.lpcmil.com uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008; fax 856/355-1547 E-mail: rhansen@themichaelsorg.com Website: www.themichaelsorg.com uNew Orleans Navy Housing, LLC Alex Lewis 8027 Jefferson Highway Baton Rouge, LA 70809 225/954-4828; fax 225/924-4945 E-mail: alewis@pm-br.com Website: www.patricianmanagement.com

DEVELOPMENT & PROPERTY MANAGEMENT America First Properties Niles Andersen One Burlington Place 1004 Farnam, Suite 400 Omaha, NE 68102 402/930-3013; fax 402/930-3047 E-mail: nandersen@afpmanagement.com uuBalfour Beatty Communities Christopher Williams 1 Country View Road Malvern, PA 19355 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Website: www.bbcgrp.com uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: lcalenda@corvias.com Website: www.corvias.com uuForest City Angelo Pimpas 50 Public Square, Suite 1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: angelopimpas@forestcity.net Website: www.forestcity.net uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Website: www.lpcmil.com uUnited Communities, LLC Mike Haydinger 78 E. Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: mike.haydinger@fmgnj.com Website: www.mcguiredixuc.com

DORMITORY FURNISHINGS Rodco-Brandt Juergen Richter P.O. Box 270 Mansfield, TX 76063 800/641-0304; fax 817/477-4118 E-mail: rodcobrandt@msn.com

DRAPERIES, BEDSPREADS, & WINDOW TREATMENTS Accessories for Contract Sales, Inc./Casson Art Carolyn Smart P.O. Box 4187 416 Starling Avenue Martinsville, VA 24115 276/638-1450; fax 276/638-3877 E-mail: csmart@casson4art.com Contract Décor Inc. Marc Stewart 72-184 N. Shore Street Thousand Palms, CA 92276

PHMA CORPORATE SUSTAINING MEMBERS 760/343-4444; fax 760/343-4441 E-mail: mstewart@contract-decor.com Mill Distributors Inc. Thomas Wieder 45 Aurora Industrial Parkway Aurora, OH 44202 800/322-6555; fax 330/995-9207 E-mail: salesdept@milldist.com Southwest Décor Louisa Flores 3645 Fredericksburg Road San Antonio, TX 78201 210/732-9327; fax 210/732-9347 E-mail: louisa@southwestdecor.org Thomas W. Raftery Inc. Gary Rigoletti 1055 Broad Street Hartford, CT 06106 860/278-9870; fax 860/278-9873 E-mail: grigoletti@aol.com uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: jgans@valleyforge.com Website: www.valleyforge.com

EDUCATIONAL uuMHLI

Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: jonrmoore@earthlink.net Website: www.mhli.org

FABRICS uValley Forge Fabrics, Inc. Jason Gans 1650 W. McNab Road Fort Lauderdale, FL 33309 954/971-1776; fax 954/971-1775 E-mail: jgans@valleyforge.com Website: www.valleyforge.com

FINANCIAL SERVICES uChase Gregory Murray 1390 Timberlake Manor Pkwy., Floor 01 Chesterfield, MO 63017 314/922-9030; fax 866/404-4920 E-mail: gregory.d.murray@chase.com Website: www.chase.com

FIRE, WATER, WIND RESTORATION uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: shawn@coit.com Website: www.coit.com

FLOORING CCA Government Floors & Interiors Melanie Terrill 430 South Pickett Street Alexandria, VA 22304 703/370-0000; fax 703/823-8512 E-mail: mterrill@ccagsa.com Continental Flooring Company Diane Conti 9319 N. 94th Way, Suite 1000 Scottsdale, AZ 85258 480/949-8509 or 800/825-1221; fax 480/945-2603 E-mail: info@continentalflooring.com uShannon Specialty Floors Dale Carson 2615 Chatham Circle Kissimmee, FL 34746 513/200-9938; fax 414/440-0550 E-mail: dalec@shannonsales.com Website: www.shannonspecialtyfloors.com uSherwin-Williams Ryan Schneeman 101 Prospect Avenue Cleveland, OH 44115 216/566-1765; fax 216/566-1909 E-mail: ryan.schneeman@sherwin.com Web site: www.sherwin-williams.com

FURNITURE Adden Furniture Inc. Linda Kane 710 Chelmsford Street Lowell, MA 01851 978/454-7848; fax 978/453-1449 E-mail: lkane@addenfurniture.com ATD-Capitol Kenneth Croll 1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 954/485-5000; fax 954/485-0022 E-mail: kcroll@atd.com Website: www.capitolsupply.com CMA Inc. Paul Snyder 8425 Progress Drive, Suite BB Frederick, MD 21701 240/215-9700; fax 240/215-9721 E-mail: paul.snyder@cma-gsa.com uCORT Furniture Rental John Merriweather 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: john.merriweather@cort.com Website: www.cort.com GSA Integrated Workplace Acquisition Center Dan McAneney 20 North 8th Street Philadelphia, PA 19107 215/446-5094; fax 215/446-5115 E-mail: daniel.mcaneney@gsa.gov uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: cynde.beedle@hdsupply.com Website: www.hdsupplysolutions.com/gov New England Woodcraft Peter Osborne 481 North Street P.O. Box 165 Forest Dale, VT 05745 802/247-8211; fax 802/247-8042 E-mail: sales@newenglandwoodcraft.com uTrade Products Corporation Allyn Richert 12124 Pope’s Head Road Fairfax, VA 22030 888/352-3580; fax 703/502-9399 E-mail: arichert@tradeproductscorp.com Website: www.tradeproductscorp.com University Loft James Jannetides 2588 Jannetides Blvd.

Greenfield, IN 46140 317/866-5755; fax 317/631-1516 E-mail: jj@uloft.com Website: www.uloft.com

FURNITURE REFINISHING & REUPHOLSTERING The Refinishing Touch Tiffany Doll Hewatt 9350 Industrial Trace Alpharetta, GA 30004 770/367-0465; fax 404/393-9705 E-mail: marketing@therefinishingtouch.com

GOVERNMENT MEETING PLANNING uuMHLI

Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: jonrmoore@earthlink.net Website: www.mhli.org

GROUNDS MAINTENANCE MANAGEMENT uDavey Commercial Grounds Management Blane Pshigoda P.O. Box 75563 Colorado Springs, CO 80970 719/499-3803; fax 719/638-1233 E-mail: blane.pshigoda@davey.com Website: www.davey.com

GUEST AMENITIES American Hotel Register Company Aubrey Geddis 100 S. Milwaukee Avenue

Vernon Hills, IL 60061 847/743-4409; fax 847/743-2075 E-mail: ageddis@americanhotel.com

HOUSING PRIVATIZATION uuBalfour Beatty Communities

Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Website: www.balfourbeattycommunities.com

uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Website: www.lpcmil.com uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008 E-mail: rhansen@themichaelsorg.com Website: www.themichaelsorg.com

KITCHEN AND BATH SURFACE REFINISHING Miracle Method Don Dominick 5020 Mark Dabling Blvd.

Colorado Springs, CO 80918 303/955-8811; fax 719/594-9282 E-mail: ddominick@miraclemethod.com

LANDSCAPE MANAGEMENT uDavey Commercial Grounds Management Blane Pshigoda 755 Highway 105, Unit # 16 Palmer Lake, CO 80133 719/499-3803; fax 719/572-0247 E-mail: blane.pshigoda@davey.com Website: www.davey.com Munie Greencare Professionals Joe Munie 1000 Milburn School Road Caseyville, IL 62232 618/624-5005; 618/632-5475 E-mail: jmunie@muniegreencare.com

LODGING SUPPLIES BABCO International, Inc. Betsy Marco 911 S. Tyndall Avenue Tucson, AZ 85719 520/628-7596; fax 520/628-9622 E-mail: betsy@babcotucson.com

MAINTENANCE Windsor Karcher Group Leean Bradburn 1351 W. Stanford Avenue Englewood, CO 80110 800/444-7654 x206; fax 303/865-2807 E-mail: leean.bradburn@karcherna.com

MAINTENANCE AND REPAIR PRODUCTS Wilmar Nicholas Mraz 1425 Rossmere Lane Lincoln, CA 95648 916/517-5458; fax 856/505-1651 E-mail: Nicholas.mraz@wilmar.com

MAINTENANCE SUPPLIES uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: cynde.beedle@hdsupply.com Website: www.hdsupplysolutions.com/gov Lowe’s Companies Amber Miller 1000 Lowes Blvd.

Mooresville, NC 28117 704/758-2262; fax 336/217-2761 E-mail: amber.c.miller@lowes.com

WINTER 2016 53

PHMA CORPORATE SUSTAINING MEMBERS MATTRESSES uAmerican Bedding MFG, Inc. Dale Reynolds P.O. Box 1048 Athens, TN 37371 423/745-1512; fax 423/745-2772 E-mail: dale@americanbeddingmfg.com Website: www.americanbeddingmfg.com LC Industries (Durham, NC) Dave Henderson 4500 Emperor Blvd.

P.O. Box 13629 Durham, NC 27709 919/596-8277; fax 919/598-1179 E-mail: dave.henderson@lc-ind.com Paramount Sleep Richard Diamonstein 1112 Kingwood Avenue Norfolk, VA 23502 757/855-3321; fax 757/855-2029 E-mail: rdiamonstein@kingkoilma.com Sealy Contract Leo Vogel One Office Parkway Trinity, NC 27370 336/861-3539; fax 336/861-4045 E-mail: lvogel@sealy.com Winston-Salem Industries for the Blind Mark Murray 7730 North Point Drive Winston-Salem, NC 27106 336/245-5759; fax 336/759-0551 E-mail: mmurray@wsifb.com

MOLD REMEDIATION

Elizabethtown, KY 42702 270/706-6220; fax 877/237-7960 E-mail: rhalberg@fortknoxnational.com Website: www.fortknoxnational.com

PEST CONTROL Technicide Jim Harper 63 Via Pico Plaza #302 San Clemente, CA 92672 949/340-9532; fax 714/442-9638 E-mail: jim@technicide.com

PLAYGROUND EQUIPMENT ABC TEAM Playgrounds GmbH Rainer Kronbach P.O. Box 255 Ransbach-Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532 E-mail: rkronbach@abc-team.de PlayMart, Inc. Play Mart, Inc. Tabitha Sani 170 Allens Way Somerset, KY 42501 606/679-2572; fax 606/678-0911 E-mail: Tabitha@playmart.com Safeplay Systems Eric Torrey 4452 Winfred Drive Marietta, GA 30066 770/591-7000; fax 770/926-4194 E-mail: main@safeplaysystems.com

PORTABLE MOVING & STORAGE CONTAINERS PODS Enterprises, Inc. Cherlyne Rouse 5585 Rio Vista Drive Clearwater, FL 33760 727/538-6418; fax 727/532-2660 E-mail: crouse@pods.com

uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: shawn@coit.com Website: www.coit.com

PRIVATIZED MILITARY HOUSING Boyer Hill Military Housing Danny Davis 4049B Cambridge Loop Hill Air Force Base, UT 84056 801/784-5608; fax 801/784-5602 E-mail: danny@bhmh.com

ONLINE MILITARY CLASSIFIEDS SargesList Lisa Klinkhammer P.O. Box 88051 Steilacoom, WA 98388 916/761-8717; fax 866/637-2743 E-mail: Lk@sargeslist.com

PROPERTY MANAGEMENT uuBalfour Beatty Communities

PAINTS AND COATINGS

Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Website: www.balfourbeattycommunities.com

PPG Architectural Coatings Korey Maryland 113 Blackwater Lane Irmo, SC 29063 336/254-2411; fax 866/247-6003 E-mail: kmaryland@ppg.com uSherwin-Williams Ryan Schneeman 101 Prospect Avenue Cleveland, OH 44115 216/566-1765; fax 216/566-1909 E-mail: ryan.schneeman@sherwin.com Web site: www.sherwin-williams.com

uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: lcalenda@corvias.com Website: www.corvias.com uuForest City Angelo Pimpas 50 Public Square, Suite 1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: angelopimpas@forestcity.net

PAYMENT PROCESSING SERVICES u Fort Knox National Co. Rose Halberg P.O. Box 1270

Website: www.forestcity.net uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Website: www.lpcmil.com uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008 E-mail: rhansen@themichaelsorg.com Website: www.themichaelsorg.com uNew Orleans Navy Housing, LLC Alex Lewis 8027 Jefferson Highway Baton Rouge, LA 70809 225/954-4828; fax 225/924-4945 E-mail: alewis@pm-br.com Website: www.patricianmanagement.com uWinnResidential-Military Housing Services Patrick Appleby 6 Faneuil Hall Marketplace Boston, MA 02109 617/239-4590; fax 617/239-4482 E-mail: pappleby@winnco.com Website: www.winnco.com

REAL ESTATE SERVICES, PROPERTY MANAGEMENT, RELOCATION uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: govsales@cort.com Website: www.cort.com uuForest City Angelo Pimpas 50 Public Square #1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: angelopimpas@forestcity.net Website: www.forestcity.net PCS America, LLC Joe Lawrence 201 S. McPherson Church Road, Suite 202 Fayetteville, NC 28303 910/527-9300; fax 919/751-9815 E-mail: joe@pcsamerica.net uWinnResidential-Military Housing Services Patrick Appleby 6 Faneuil Hall Marketplace Boston, MA 02109 617/239-4590; fax 617/239-4482 E-mail: pappleby@winnco.com Website: www.winnco.com

RECREATIONAL EQUIPMENT ABC Team Playgrounds GmbH Rainer Kronbach P.O. Box 255 Ransbach Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532 E-mail: rkronbach@abc-team.de

ADVERTISING INDEX Company

Contact

Phone

Website

Corvias Group

Amanda Filipowski

401/228-2800

www.corvias.com

C4

HD Supply

877/610-6912

www.hdsupplysolutions.com

C2

Salsbury Industries

Ricardo Alva

323/846-6700

www.mailboxes.com11

11

Valley Forge Fabrics

Jason Gans

954/971-1776

www.valleyforge.com

C3

Yardi Systems, Inc.

Spencer Stewart

800/866-1144

www.yardi.com

54  DEFENSE COMMUNITIES

Page

5

PHMA SALUTES YOU! PHMA wants to take this opportunity to say “thank you� to all past and present housing professionals, both in the public and private sectors, who have worked hard to improve the quality of life for Service members and their families. Your hard work has made a positive difference and your dedication to those who serve our great country will have an impact on their lives for decades to come!

Thank you for who you are and what you do!

PHMA CORPORATE SUSTAINING MEMBERS GameTime Stephanie Riggs 401 Chestnut Street, Suite 410 Chattanooga, TN 37402 423/648-5895 E-mail: sriggs@gametime.com Mueller Recreational Products Sean Downey 4825 South 16th Street Lincoln, NE 68512 402/423-8888 x237; fax 402/423-1593 E-mail: seand@muellers.com

ROOFING

PHMA International Officers & Board *Major General Del Eulberg, USAF (Ret.) President

*Elijah “Wilkie” Wilkerson, USA (Ret.) Executive Vice President

*Chris Cole, Private Sector Secretary

*Barry Scribner, Private Sector Treasurer

*Darlene McCoy, USMC (Ret.) Chairperson for Chapter Operations *Jon R. Moore, PHMA Executive Director

ABC Supply Co., Inc. Drew Denick 7760 South Tropical Trail Merritt Island, FL 32952 608/368-2503; fax 608/364-0503 E-mail: drew.denick@abcsupply.com

SEATING & TABLES Buzz Seating, Inc. Art Jacobs P.O. Box 31379 Cincinnati, OH 45231 877/263-5737; fax 513/772-7328 E-mail: art@buzzseating.com

SECURITY & SAFETY PRODUCTS dorma+kaba Dale Mathias 2941 Indiana Avenue Winston-Salem, NC 27101 800-849-8324 E-mail: dale.mathias@dormakaba.com Website: www.dormakaba.com Stanley Security Solutions Benjamin Smith 6161 East 75th Street Indianapolis, IN 46250 702/526-2571; fax 855/246-8333 E-mail: benjamin.smith2@sbdinc.com

SHOWER BASES u Mincey Marble Mfg., Inc. Donna Mincey P.O. Box 2381 Gainesville, GA 30503 770/532-0451; fax 770/531-0935 E-mail: dmincey@minceymarble.com Website: www.minceymarble.com

SOFTWARE

M E M B E R S AT L A R G E

Allen Frye, USAF Steve Joyce, Navy (Ret.) Judi Teague, Air Force Mary Scott, Army Paula Potter-Hayes, Private Sector *Indicates Executive Council Members

PHMA MISSION Contributing toward better quality housing for military members and their families by: u raising the level of housing proficiency and professionalism u improving communications and networking u offering education, training, and certification, and u recognizing and awarding housing professionalism.

56 DEFENSE COMMUNITIES

RealPage, Inc. Stacey Blackwell 4000 International Parkway Carrollton, TX 75007 972/820-3015; fax 972/820-3383 stacey.blackwell@realpage.com uYardi Systems Helena Race 430 South Fairview Avenue Goleta, CA 93117 805/699-2040;fax 805/699-2041 E-mail: Helena.race@yardi.com Website: www.yardi.com

SOLID SURFACES Urban Systems Corporation Richard Engelstad 212 Van Buren Street NW Washington, DC 20012 202/243-7339; fax 202/547-0159 E-mail: rengelstad@urbanssc.com

SPECIALTY COATINGS MANUFACTURER uSherwin-Williams Ryan Schneeman 101 Prospect Avenue Cleveland, OH 44115 216/566-1765; fax 216/566-1909 E-mail: ryan.schneeman@sherwin.com Web site: www.sherwin-williams.com

STRATEGIC PLANNING/SURVEY SERVICES uCEL & Associates Inc. Kelley Calderon 12121 Wilshire Boulevard, Suite 204 Los Angeles, CA 90025 310/571-3113; fax 310/571-3117 E-mail: kelley@celassociates.com Website: www.celassociates.com

SURVEYS SatisFacts Research Doug Miller c/o Internet Brands 909 N. Sepulveda Blvd., 11th Floor El Segundo, CA 90245 866/655-1490; fax 866/655-1491 E-mail: dmiller@satisfacts.com

TEMPORARY QUARTERS uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: govsales@cort.com Website: www.cort.com

TRAINING uCallSource Laura Bavetz 31280 Oak Crest Drive Westlake Village, CA 91361 818/673-4779; fax 888/299-0182 E-mail: lbavetz@callsource.com Website: www.callsource.com

UTILITY SUBMETERING & BILLING SERVICES Byram Laboratories, Inc. Monte Prince 1 Columbia Road Branchburg, NJ 08876 908/252-0852; fax 908/252-0822 E-mail: mjprince@byramlabs.com Minol USA Danny Roberts 15280 Addison Road, Suite 100 Addison, TX 75001 270/839-8699; fax 877/791-4775 E-mail: droberts@minolusa.com YES Energy Management Brigitta Eggleston 2150 Lelaray Street Colorado Springs, CO 80909 719/632-9100; fax 719/632-4526 E-mail: Brigitta.eggleston@yardi.com

WALLCOVERING & PAINT/REPAIR Fibreworks Sean Voyles 2417 Data Drive Louisville, KY 40299 866/459-4976; fax 502/271-5954 E-mail: sean@fibreworks.com

WHOLE ROOM PACKAGES uCapitol Supply Inc. Robert Steinman 1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 954/485-5000; fax 954/485-0022 E-mail: robert@capitolsupply.com Website: www.capitolsupply.com uRT London Abbi Adams 1642 Broadway Avenue NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: customerservice@rtlondon.com Website: www.rtlondon.com

11,000 + tons

of resident recycled household materials.

$2.3B

contracted to local and small businesses helps the local economy and environment.

600+

stormwater management devices implemented and under construction.

100 MW

solar program expected to reduce annual carbon emissions by 92K tons.

Our green footprint.

For more than a decade, we have worked hand-in-hand with our partners to solve some of their toughest challenges and dramatically improve quality of life for military families and communities.

From solar power, to environmental solutions, to solving infrastructure challenges, we’re proactive in designing and implementing best management practices to sustain our natural resources.

As our military evolves to preserve national security, achieve net zero and secure energy independence, we’re here to support our partners’ needs.

Visit CorviasMilitaryLiving.com to learn more.

Aberdeen Proving Ground, MD § Fort Bragg, NC § Fort Meade, MD § Fort Polk, LA § Fort Riley, KS § Fort Rucker, AL § Fort Sill, OK Edwards AFB, CA § Eielson AFB, AK § Eglin AFB, FL § Hurlburt Field, FL § McConnell AFB, KS § Seymour Johnson AFB, NC