Defense Communities July/August 2014

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

COMMUNITIES JULY/AUGUST 2014

www.phma.com

Looking Back,

Looking

Ahead

Celebrating creativity and success on the road to military housing privatization

SPECIAL SECTION: Sustainable living page 53

The future of privatization page 8

A new age for learning page 69

CONTENTS

SPECIAL SECTION

PRIVATIZATION: A LOOK BACK

14 10+ Years Later

38 11 Years—And Beyond

22 Looking Back

42 PPV: The Marine Corps Story

Here’s how privatization has changed the face of military housing for years to come.

By Vicki Sharp

One former Army Housing staffer recounts her experiences—and the Army’s challenges and successes—as the privatization initiative began.

By Barbara Sincere

23 Privatization Lessons Learned

Reflecting on the past decade of privatization provides key lessons and questions for the future.

By Rhonda Hayes

28 What I’ve Learned

After years of working with the industry, an outsider shares his view of privatization.

By Mark Towers

30 Out With the Old, In With the New Lodging privatization offers a branded solution to the Army and thousands of military travelers.

By Meryl Exley

34 Tales From the Early Days

For many, the privatization process has been a lesson in learning who exactly military housing serves and the direct impact of that service.

By Sam Merrick

Sponsored by

2 DEFENSE COMMUNITIES

One company revisits its journey to build better communities through privatization.

Provided by Balfour Beatty Communities

The progress of privatization can be measured through feedback from military families.

By Alan G. Barszewski

44 Improving Quality of Life

Over the years, Navy and its strategic partners have experienced dramatic improvements for service members and families.

By Fran Peters

| S P EC I A L S EC TI O N : SUSTAIN ABILI T Y |

53 G rowing Greener With Less Water

Installing a centralized, automated irrigation can help conserve water and save money.

By Matt Fredmonsky

56 L ess Is More

Through several key initiatives, Balfour Beatty Communities is working to help the Army achieve its Net Zero initiative.

By Tabitha Crawford

59 C losing the Loop

Plastic products you can use to help promote energy efficiency, conserve resources, and more.

By Suzanne Leenders

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

July/August 2014 u Volume 25, Number 4 u www.phma.com

A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association

Don’t miss these new Defense Communities columns: n Housing Spotlights, page 6 n Services Corner, page 10

Publisher Editor Production Assoc.

Art Director Ad Sales Manager

FEATURES 63 R eflections on Success

Michaels Military Housing describes 40 years of residential community development and management.

By Laura Zaner

65 C ommitment to Community

To succeed in the face of extreme challenges, military housing managers must aim high and work together.

By Gary McManus

67 L earning for a Modern Age

The U.S. Army Corps of Engineers, New York District, worked to build a state-of-the-art educational facility in New Jersey.

By JoAnne Castagna, Ed.D.

A sparkling, renovated facility on the West Coast draws in a wide variety of guests—from soldiers on leave to professionals in need of meeting space.

By C.L. Marsh

4

12

President’s Message PHMA President Del Eulberg champions leading with an open mind—and a love of reading.

From the Expert Frank Kaleba, PE, discusses top concerns for water heater maintenance.

Josephine Rossi Birgitt Seymour Christine Umbrell Janelle Welch Alison Bashian

Publishing Offices Content Communicators LLC PO Box 223056 Chantilly, VA 20153-3056 703-662-5828 Advertising Sales Manager Alison Bashian Content Communicators LLC 800/335-7500; fax 440/232-0398 alisonb@bashian.com Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ earthlink.net PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore

69 A n Unexpected Gem

DEPARTMENTS

COMMUNITIES

70 Military Marketplace 72 C orporate Sustaining Members

76

Ad Index

Please send your articles for Defense Communities to Birgitt Seymour at phmadefensecommunities@earthlink.net.

NEXT EDITORIAL DEADLINE:

November/December – September 5

ABOUT THE COVER: (Inset image) Truax Field Capehart Housing Project Model, 1961.

Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Content Communicators LLC, PO Box 223056, Chantilly VA 20153-3056, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­ al sub­scrip­tion rate of $30.

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Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net.

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

JULY | AUGUST 2014 3

PRIVATIZATION: A LOOK BACK

Photo by Mark Brown

Simpson Wisser neighborhood, Fort Shafter, Hawaii

Truax Field Capehart Housing Project Model, 1961

10+ Years Later

Challenges, creativity, and success on the road to military housing privatization

By Vicki Sharp

I

n 1996, a new niche market was created for developers and professional property managers as Congress authorized the privatization of military family housing on all military installations in the United States. This was a huge undertaking, and the first base was finally privatized in 2001.

14  DEFENSE COMMUNITIES

As of most recently, the last group of military installations was privatized, closing a decade of site visits, round-the-clock work on planning and strategy sessions, and frantic bid preparation in hopes to win a 50-year partnership at one of many military bases available. A lot has changed from that first partnership.

Quite frankly, the numbers are staggering. In 10 years, 193,000 family homes have been privatized. Eighteen thousand new homes have been added to the inventory, and tens of thousands more have been renovated.

At the beginning of the program, 78 percent of the family housing inventory was deemed inadequate.

Reflecting on the biggest milestones from the past decade and beyond

By the end of 2011, only 6 percent remains inadequate.

The government contribution to this success is $3 billion. Private source contribution is $25 billion, for a total program development cost of $28 billion to date.

Ivan Bolden, COL (Ret), is the chief of housing privatization for the U.S. Army. He provided this update from the perspective of Army families: “Over the past decade, the privatized housing projects have changed the face of Army installations. Instead of just building houses, we are creating communities and neighborhoods that Army families will remember fondly. In so doing, we have built relationships, strengthened ties to our towns, and continued to help stimulate small, local, and disadvantaged businesses.

“There is an old saying: You recruit a soldier, but you retain a family. The efforts by our partners and the Army to privatize homes have helped to provide our soldiers with the same quality of life as the people they have pledged to defend.”

A Unique Relationship Keep in mind, this is not a typical government contractor relationship.

Private developers actually entered into partnerships with the government called public-private ventures (PPVs). While the privatization partner is the managing partner, in the legal sense of the word, the government has a strong hand in the day-today operations and oversight of the project.

As privatization began, developers and property managers found them-

1949 – 1954

Following World War II, the military notes need for improved, additional housing.

Military size increased sevenfold and the Secretary of Defense stressed housing needs. Congressional legislation provided for private-sector rental housing program called “Wherry” housing. As many as 84,000 rental units were built by 1954.

Capehart, 1960

Photo By Ernest Braun

Photo By Tom Barlet

Celebrating Privatization

1955 – 1964

ew legislation provides funding for N private-sector housing construction.

Congressional legislation provided for private-sector construction of “Capehart” housing, for which the military services assumed the mortgages and then operated them. More than 165,000 units of military housing were acquired by 1964.

Timeline sponsored by

JULY | AUGUST 2014 15

PRIVATIZATION: A LOOK BACK

Photo By Desiree D. Green

Iowa Estates PPV housing ribbon cutting, 2010

selves facing some challenges that were unique and costly. For example, construction comes to a very quick halt when you discover unexploded ordnance on the site or you find out that the existing golf practice range, where you planned your first new construction, was originally a firing range, with a heavy concentration of lead from spent ammunition in the ground. In a situation like that, cleanup could be costly and usually unprogrammed, so PPV partners found out early on that they needed to be very creative in order to deliver new homes as planned.

Management of the homes was another area where the projects faced significant challenges, as it was generally not clearly understood during the bidding process. New lessons are still learned today as the projects try to meet the demands and expectations of the military families For example, as new construction started on a project and brand new 16 DEFENSE COMMUNITIES

homes started to become available, the competition for these new homes was fierce. Of course, everyone wanted a new home, and military families were quite creative in finding ways to get bumped to the top of the waiting list.

PPV managers received calls from a service member’s command pushing them to move the family into new homes for any number of reasons. In some cases, notices were sent from the Medical Command to move a family into a new home because it was a “more healthy” environment.

Being able to juggle these requests and still maintain some sense of order within the community required a very professional and well-delivered response. To put it bluntly, military commanders were not used to hearing someone say “No,” especially in the early days of privatization.

Disclosing BAH Another challenge early on was the

fact that most military families considered their homes to be rent-free. In reality, that was not the case, as they did not receive their Basic Allowance for Housing (BAH) when they lived in military housing. However, since they never saw the BAH, the assumption was that the rent was free.

With privatization came the requirement to disclose this information on the service members’ Leave and Earnings Statement (LES). Suddenly, residents saw the BAH added to their income and then be taken back out as an allotment to the partnership.

Of note is that BAH includes rent, all utilities, and even renter’s insurance.

These families quickly realized that they were paying rent, and that created a new customer. When the government was in charge of housing and residents thought that rent was free, they didn’t mind waiting weeks for a repair to be made and fully accepted it when they were told that the annual maintenance budget had been

spent so there would be nothing other than emergency repairs until October.

With privatization, they demanded that repairs be made instantly, with many calls starting with the comment, “Now that we have to pay for this old house…”

Another source of contention was how much rent was paid and for which homes. Keep in mind that in military housing, rental rates are based on the BAH, which is computed solely on the rank of the service member and, if applicable, the family member.

Unlike the conventional market, rates are not set based on whether a home is new construction or an older legacy product, the size of the home, or other typical factors.

As such, a service member with a family who did not move into one of the new homes and was still living in a two-bedroom house built in 1955 was paying the same rent as a service member of equivalent rank with family who just moved into the brand new, three-bedroom home. As you might imagine, this was not well-received and managers faced a new challenge of trying to provide an explanation that residents would understand and hopefully accept.

Disclosing the BAH amount to the families created another unexpected consequence for the partnership. Now that residents saw how much they were paying, they started shopping the local market. Because most conventional rental rates do not include utilities, some residents saw “cheaper” rents and made the move to conventional housing. To make matters even more difficult, the military initially agreed to pay for the move of anyone who chose not to live in privatized housing, so this move was free to the resident.

Fortunately, as with most major changes in life, it didn’t take too long to settle this anomaly. With great customer service and significant marketing to existing residents, the mass exodus was quickly stopped. In fact, it didn’t take too long for those residents

1962 – 1979

ongress funds military housing, C authorizes short-term leases.

Congress used appropriated funding to build some military housing and authorized a short-term domestic leasing program, which peaked at some 15,000 units, and an overseas leasing program, which expanded dramatically in the mid-1970s.

1980

he Variable Housing Allowance is T established.

Congress authorized a Variable Housing Allowance, or VHA, pegged to local rental costs to help military members be able to better afford privatesector housing.

1981 – 1994

uild-to-lease and rental guarantee B programs are introduced.

Congress authorized a “Section 801 build-to-lease program” and a “Section 802 rental guarantee program” to encourage the private sector to construct more housing for military members. Direct appropriations from Congress for the construction of military housing allowed for the construction of most of the units after 1990, due to Office of Management and Budget scoring changes.

1995

DoD study group works to reduce A the housing deficit.

With slow progress on new construction and inadequate resources to fully renovate existing units, the Department of Defense (DoD) commenced a study group effort to reduce the housing deficit, streamline government processes, revitalize housing, and leverage privatesector resources. The group looked at a wide range of options, including the privatization of existing real estate.

Timeline sponsored by

JULY | AUGUST 2014 17

PRIVATIZATION: A LOOK BACK

who left for the cheaper rent to realize that utilities take a big chunk of that monthly BAH amount. Many of them got on the waiting list to come back to the “all bills paid” environment.

Occupancy Woes Challenges didn’t stop there. During this past decade, there was a new Base Re-Alignment and Closure (BRAC) ordered by Congress. This meant that some locations gained new military residents, creating a need for additional construction to provide adequate housing, while others lost military families as brigades, air wings, and ships were relocated.

At some locations, installations were closed, taking away the entire resident client base. This created a need to implement the occupancy waterfall, which is included in all privatization partnerships as a means to provide stability to the partnership when there are not enough military families to fill the homes.

In a nutshell, the occupancy waterfall is a list of eligible tenants who are not active-duty military families but can live in military family housing when occupancy levels fall to a specified level and remain at that level for more than 30 days. Usually, there are

seven or eight waterfall levels, which include single soldiers, retired military, government civilian workers, and even civilians who have no connection to the military at all.

Keep in mind that living in military housing has always been reserved for

“There is an old saying: You recruit a soldier, but you retain a family.

The efforts by our partners and the Army to privatize homes have helped to provide our soldiers with the same quality of life as the people they have pledged to defend.” —Ivan Bolden, COL (Ret) active-duty military families, so there is a strong sense of camaraderie that will be challenged when implementing the waterfall. As you might expect, implementing the occupancy waterfall is not well-received by the current residents or the base command, so it takes careful planning and much communication from the property management team to bring everyone on board.

There are many stakeholders in such a situation and if careful plan-

Corvias is a privately owned, vertically integrated real estate solutions group dedicated to building strong communities through partnerships that deliver the highest quality development, construction, and management solutions to a range of clients in the military, higher education, and public sector. Applying our success as pioneers of real estate development and management for the military, our family of companies, Corvias Military Living, Corvias Campus Living, and Corvias Solutions, delivers customer service that exceeds client expectations, and an innovative, comprehensive approach to project financing, management, and construction. We have the ability to forge partnerships that consistently put the interests of our clients first and the flexibility to pursue creative, sustainable, long-term solutions to their most difficult challenges. www.corvias.com

18 DEFENSE COMMUNITIES

ning and extensive communication with those stakeholders is lacking, implementing the waterfall will create significant ill will, which could result in resident complaints to the command, local senators and congressmen, and perhaps even the media.

Resident Utility Billing Another challenge that property managers faced was the implementation of a resident utility billing program, which was actually mandated

by Congress back in the 1990s but is only now being implemented. Of course, PPV partners were perceived as the bad guys. While it sounds like private partners are taking away the all bills-paid benefit of living in military housing, that is not exactly true. The government is simply trying to make those who exceed the average usage pay their fair share.

Before a utility billing program could be started, meters had to be installed for the homes and a short period of “mock billing” was necessary to allow the residents to view their actual consumption and make lifestyle changes. Once implemented, each family was given a utility allowance based on the average usage of all homes within that unit type and neighborhood. In addition, residents were given a small percentage buffer over that average to take into consideration any maintenance issues that may cause higher usage.

The residents actually only pay the amount in excess of the rolling monthly average usage in homes that

are basically identical to their own after an allowance for the buffer and, in many cases, can earn a refund if they maintain their usage below the average. Sounds simple, doesn’t it?

Again, the key to success is explicit communication with residents and the command. Residents do not hear that they must pay for excessive usage, over and above the average. All they hear is that the property managers are now making them pay for utilities, and that word spreads like wildfire.

Military residents talk to each other like never seen in the conventional world so it is necessary to be careful how issues like implementing the occupancy waterfall or starting to bill residents for excess utility usage are handled. In addition, military residents know about and use avenues for complaints that are not used by any conventional resident.

For example, residents in conventional rental housing wouldn’t typically ask their boss to call to complain to their landlord that they didn’t get to move into a new home, nor would they ask their doctor to write a letter demanding that all the air conditioning duct work in their home be professionally cleaned. In addition, conventional residents probably would never write a letter to their congressman demanding that they not be charged for their utility usage.

However, these are fairly common experiences when managing a military family community.

Successes Abound

PPV partners have faced countless unexpected and difficult challenges in this new market. There have also been many successes.

In 10+ years, more new homes have been built and more new communities have been created than the federal government was able to accomplish in the previous 50 years. This means that, overall, military families have a far better standard of living than any other U.S. military in history.

1996

ongress establishes the Military C Housing Privatization Initiative.

Based on the studies and efforts by DoD and the services, the Military Housing Privatization Initiative (MHPI) was established by Congress as a tool to help the military improve the quality of life for its service members. Specific goals were to:

• obtain private capital to leverage government dollars

• make efficient use of limited resources

• use a variety of private-sector approaches to build and renovate military housing faster and cheaper for American taxpayers.

1996 – 1999

he services experience a period of T learning and growth to advance privatization goals.

Due to the fact that these proposed agreements were very complex and that most of the personnel in DoD were unfamiliar with these kinds of authorities, initial progress proved to be slower than originally anticipated. This period can be best described as one of privatization learning and growth. During this time there were several pilot programs of various sizes introduced across the services. The earliest projects were in 1996 at Naval Air Stations Corpus Christi and Kingsville, Texas; in 1997 for a portion of Naval Air Station Everett, Washington; in 1998 at Lackland, Air Force Base, Texas; and in 1999 at Fort Carson, Colorado.

Timeline sponsored by

JULY | AUGUST 2014 19

PRIVATIZATION: A LOOK BACK

Hanscom Air Force Base housing construction, 2010

PPV partners have provided great family activities and services that help the families who are waiting at home while the active-duty service member is deployed. Homework help clubs and kids’ clothes exchanges are just a couple of the programs that try to assist the military family. These activities keep the families connected to others within the community and provide opportunities to network with each other for support.

Many companies have established scholarship funds for the children of fallen service members, while others participate and contribute significantly to organizations like the Wounded Warriors program. Millions of dollars have been raised and donated to support military families and organizations.

Following are a few examples of project owners giving back to the military families: The Corvias Foundation has awarded more than $4.5 million to the children or spouses of active-duty service members since 2006 and was recognized by the White House in 2012 for its support of military families. The foundation awards four-year, $50,000 scholarships directly to high school 20 DEFENSE COMMUNITIES

seniors attending college and $5,000 educational grants to spouses pursuing or continuing their education.

One of the scholarship recipients, Katie, wanted to go to Cornell University. She did not think it was possible to attend such an expensive school and thought it would be impossible to reach her dream. Her family was stationed at Fort Bragg and supported her endeavors, but she would need a big scholarship to go to an Ivy League school. The Corvias Foundation awarded Katie a four-year, $50,000 scholarship. Katie has excelled throughout college; she is now at the University of California pursuing her Ph.D. in chemistry and will soon become a research scientist.

The non-profit Lend Lease (US) Community Fund teamed up with the PGA TOUR’s Birdies for the Brave military outreach initiative. Recently, a golf tournament hosted by Lend Lease raised $235,000 to support military outreach programs for wounded warriors and military families. PGA TOUR player Frank Lickliter II, 11 military members from Fort Campbell, Kentucky, and 10 wounded warriors were among the 125 golfers who participated in the event.

Great Lakes Final

Michaels Military Housing also provides a scholarship program for military families. To date, it has awarded 115 scholarships for a value of $324,000 to these very deserving family members.

All of the privatization partners have programs to hire military spouses, providing those very important folks a path to a real career—instead of one dead-end job after another— as the military moves them around.

There are numerous success stories out there of a partner hiring a spouse and finding a great employee who the company has been able to keep in the industry as that employee moves.

The National Apartment Association (NAA) has been strongly involved with the Hire-a-Veteran program, hosting a very successful Military Career Fair in conjunction with the 2013 Educational Conference in San Diego. Many veterans and military spouses found great jobs with NAA member companies during that event.

A Rewarding Job

There is no greater feeling than when a new mother calls you and asks you to come visit her in the hospital after

giving birth to her first child, only to find out you are only the second person to hold that baby because “Dad” is deployed.

There is nothing like having a young boy who writes you a thank you note for hosting an event where he tells you, “Me and my mom had fun and Mom didn’t cry that night.”

Or, when a soldier comes back from deployment, stops by our office, and says, “Thank you for taking care of my family while I was gone.”

Our response is, “Thank you, soldier. Thank you for your service to our country.” Yep, this is the best job in the world. n

Vicki Sharp, NALP, CAPS, CDPM, is an Army veteran who has worked in the industry for almost 40 years. Today, Sharp is an industry trainer, motivational speaker, and consultant. Find more information at www.thesharpsolution.net.

Editor’s Note: The September/ October issue of Defense Communities will feature a followup article from Vicki Sharp.

2000 – 2014

xecution of privatization projects E explodes—more than 220,000 homes privatized.

This period between the 1996 legislation and the early 2000s can best be described as one of explosive privatization execution. More than 220,000 homes were privatized, in addition to 46 Army transient lodges and a small number of unaccompanied housing. This includes almost all of the family housing at continental United States sites, including Hawaii. Annual customer surveys conducted across all of the services’ privatized sites show a high level of satisfaction with the quality of service and housing units. *Source: History of Privatization Module of the MHLI Online Training Academy

Timeline sponsored by

JULY | AUGUST 2014 21

Fort Carson Visual Information

Fort Carson celebrates 10 years of privatized housing, 2000

| FEAT U R E |

| F E ATU RE |

Video/Broadcast Room.

USACE, New York District.

Learning for a Modern Age A historic school graduates to the 21st century with the help of the Army Corps of Engineers

By JoAnne Castagna, Ed.D.

S

tudents at the historic West Point’s Middle School can now do their athletics in a new gymnasium and not in their cafeteria—which is where they had to hold their physical education for over a year while an extensive renovation was being performed by the U.S. Army Corps of Engineers, New York District.

But the wait was worth it. The renovation of the gym and many other features at the school was recently completed at the landmark structure that serves the children of service members at the U.S. Military Academy at West Point.

“The students are going to benefit greatly by this renovation. They will have access to learning spaces that are safe,

modern, and efficient and they will have a setting in which 21st century curricular objectives may be pursued,” said David Rudy, principal of the West Point Middle School.

“This project is also a testament to the military’s commitment to provide world-class educational opportunities for the children of the men and women serving in our nation’s military.”

In 2011, Army Corps contractor Benard Associates of Wayne, New Jersey, began the renovation of the building.

The project included renovating the existing school that was built in 1934 and designated as a landmark; demolishing a wing to the school that was built in 1954; and constructing JULY | AUGUST 2014 67

| FEAT U R E |

Computer Lab. USACE, New York District

Music Suite. USACE, New York District

Information Center. USACE, New York District.

a new, approximately 31,000-squarefoot addition.

Something for Every Student The more modern 62,000-square-foot educational facility now includes stateof-the-art general purpose, art, science, and music classrooms that have interactive Smart Boards and wireless Internet access. This includes a new digital arts lab and clay workroom in the art classrooms and a new acoustic band room, as well as a full digital video production studio.

In addition, the school has an improved gymnasium, cafeteria, playground, restrooms, library, parking area, and handicapped access, as well 68 DEFENSE COMMUNITIES

as a new central air system, security system, and fire protection and communication intercom system.

The new structure meets the environmental requirements to be LEEDcertified Silver by the U.S. Green Buildings Council. The school qualifies because it has energy-efficient doors and windows, additional windows to make use of natural light, energy-efficient hot water heating and chilled water cooling systems, upgraded insulation, water-conserving toilets, and motion detector faucets.

Preserving the Look The West Point campus is filled with historic buildings, including the

80-year-old middle school. “To maintain the historic look and feel of the campus we did a few things,” said Larry Danner, project engineer and contracting office representative, U.S. Army Corps of Engineers, New York District.

“In the newly renovated 1934 building we made sure that the new brick and precast bands and caps matched the existing building colors; we incorporated the original wood floors into the new main office spaces; and we used the original 1934 library shelving in the parent waiting area of the new main office.”

Principal Rudy noted, “Stakeholders have been very impressed at how the project modernized the facility while maintaining its historic appearance.” n

Dr. JoAnne Castagna is a public affairs specialist and writer for the U.S. Army Corps of Engineers, New York District.

Reach her at joanne.castagna@usace. army.mil. Follow her on Twitter at http:// twitter.com/writer4usacenyc.

ADVERTISING INDEX Company

Contact

Phone

Web Site

Page

Automated Housing Referral Network

Paul Giese

262-971-2383

www.ahrn.com

46

Coit Cleaning & Restoration

Shawn Aghababian

800/367-2648

www.coit.com

43

Corvias Group

Amanda Filipowski

401/228-2800

www.corvias.com

C3

Davey Comercial Grounds Management

Don Joy

330/673-9515 x 8318

www.davey.com Â

11

Friedrich Air Conditioning Co.

Norma Williams

210-546-0500 x516

www.friedrich.com

877/610-6912

www.hdsupplysolutions.com

C2

HD Supply Facilities Maintenance

1

Kaba ADS America

Mark Allen

336/723-1331

www.kaba-adsamericas.com

48

Kenyon International

Suzanne Owens

860/664-4906

www.kenyonappliances.com

58

Michaels Military Housing

Ronald Hansen

856-596-3008

www.themichaelsorg.com

47

Microfridge

Lea Tuccinardi

800.637.7567 x2121

www.microfridge.com

MilitaryByOwner Advertising

Dave Gran

540/446-4676

www.MilitaryByOwner.com

PODS Enterprises, Inc.

Cherlyne Rouse

727/538 6418

www.pods.com/phma

Salsbury Industries

Ricardo Alva

323/846-6700

www.mailboxes.com

The Refinishing Touch

Mario Insenga

770/642-4169

www.therefinishingtouch.com

55

Universal Storage Containers

Rod Bolls, Vice President

5 36, 49 50 9

720/263-5687

www.universalstoragecontainers.com

C4

University Loft

800-423-5638

www.uloft.com

52

Valley Forge Fabrics

Jason Gans

954/971-1776

www.valleyforge.com

27

Wells Fargo Home Mortgage

Customer Service

800/644-8083

www.wellsfargo.com

37

Yardi Systems, Inc.

Spencer Stewart

800/866-1144

www.yardi.com

41