Defense
THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES
COMMUNITIES NOVEMBER/DECEMBER 2014
www.phma.com
Re-examining whether public-private partnerships are effective page 23
LEAD LIKE A WELTMEISTER
How a world-class team can inspire excellence
New DoD facilities management policies and goals page 28
2014 Defense Communities Buyers’ Guide page 36
CONTENTS 30 Resting Easier
An innovative new bedding product from Valley Forge Fabrics offers longevity, comfort, and sustainability.
31 You Can’t Have It All
These small pieces of insight can lead to better appreciation of all that life has to offer. By Mark Towers
23 FEATURES 20 How To Lead Like a Weltmeister
The formidable German soccer team’s performance at the 2014 FIFA World Cup is a great example of how anyone who is willing to pay the price for excellence can rise above challenges of the past to achieve a successful future. By Kerstin Plewhe
32 More Than ‘Just a Wife’
The wife and caregiver of a wounded warrior receives a surprise bedroom makeover and some much-deserved recognition. By Shannon Sebastian
34 The Future Looks Brighter
With its commitment to service members and their families, Corvias Foundation has awarded $920,000 in educational grants to more than 180 spouses since 2006. Adapted From a Press Release
23 Redefining Privatization
Given today’s tight economy, all levels of government must re-examine whether public-private partnerships can help them overcome challenges in an efficient manner. By Greg Cannito
26 New DoD Facility Management Policies and Goals
The department’s new initiatives and policies will impact family and unaccompanied housing for many years to come. By George Mino, P.E. and Patricia Coury, M.S.S.
28
28 Cutting Carbon and Cost
Furniture asset management not only saves money but is a smarter choice for the environment. By Mario Insenga
2 DEFENSE COMMUNITIES
Don’t miss these departments: n Housing
Spotlights, page 10
Defense
THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES
COMMUNITIES
November/December 2014 u Volume 25, Number 6 u www.phma.com
A Publication of the Professional Housing Management Association
36 2014 Defense Communities Buyer’s Guide
This is the go-to resource for all of the top products and services in military housing and lodging. See the full digital edition online at www.phma.com.
Publisher Editor Production Assoc. Art Director Ad Sales Manager
Josephine Rossi Birgitt Seymour Christine Umbrell Janelle Welch Alison Bashian
Publishing Offices Content Communicators LLC PO Box 223056 Chantilly, VA 20153-3056 703-662-5828 Advertising Sales Manager Alison Bashian Content Communicators LLC 800/335-7500; fax 440/232-0398 alisonb@bashian.com Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ earthlink.net
8 DEPARTMENTS 4
6
President’s Message PHMA President Del Eulberg congratulates Editor Birgitt Seymour for her decade of service to the award-winning publication.
44 M ilitary Marketplace 46 C orporate Sustaining Members 52 A d Index
Association News PHMA gives thanks to outgoing Defense Communities Editor Birgitt Seymour and welcomes incoming Editor Barbara Sincere, and announces its 2014 scholarship winners and 2014 writing finalists.
Please send your articles for Defense Communities to Barbara Sincere at phmadefensecommunities@earthlink.net. NEXT EDITORIAL DEADLINE:
March/April - January 8
PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is published bimonthly by Content Communicators LLC, PO Box 223056, Chantilly VA 20153-3056, for the Professional Housing Management Association, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA members receive this publication at the annu al subscription rate of $30. Nonmembers’ annual subscription rate is $100. Send sub scription requests to Defense Communities at PHMA. Periodi cals postage paid at Leesburg, VA, and additional mailing offices. Defense Communities, ©2014, Professional Housing Management Association. All rights reserved. All contents of this publication are protected by copyright; however, they may be reproduced in whole or in part with prior approval of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request reprint permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net. Unless otherwise stated, articles and editorials express the views of their authors and not necessarily those of PHMA, the editors, or the publisher. Announcements and adver tisements in this publication for products and services do not imply the endorsement of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net. Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.
NOVEMBER | DECEMBER 2014 3
AS S O C IA T I ON NEW S
Welcoming a New Editor and Thanking the Tireless Birgitt Seymour
W
ith fond appreciation, PHMA announces that Defense Communities Editor Birgitt Seymour will retire after 10 years serving the association, its members, and the greater industry. Barbara Sincere, formerly with the Department of the Army, will be talking the helm as editor of the magazine as of the January/February 2015 issue.
zine an award-winning publication.
A note from incoming Editor Barbara Sincere:
Barbara Sincere Editor, Defense Communities
I was very excited when I retired from the Department of the Army in 2011, and three years later, I’m convinced it was definitely the right move.
She was deeply missed when she retired from the Department of the Army, and she will be missed again as editor of Defense Communities. Thank you, Birgitt, for your years of service and dedication to soldiers and their families! It is my heartfelt wish that as you enter the next stage of your life (being totally retired), that you, too, are smiling.
A farewell note from outgoing Editor Birgitt Seymour: Farewell, Good Bye, Auf Wiedersehen!
Having served as the editor of Defense Communities for the past 10 years has not only been a learning but a most rewarding personal experience. The incredibly generous support of the PHMA leadership, staff, members, and advertisers made it pleasant, interesting, and unforgettable. It is time to move on! I have no doubt that my successor, Barbara Sincere, will receive the same support from all who supported me and so generously contributed to make Defense Communities relevant and interesting. Thank you for all your help and guidance over the past decade! Sincerely, Birgitt Seymour n
However, when the opportunity to become the next editor of Defense Communities was offered to me, it was just too good to pass up. In fact, it brings a smile to my face because the thought of working with the PHMA staff and members brings back fond memories of my time working in Army housing. The January/February 2015 issue of Defense Communities will be my first as editor. Birgitt Seymour is a class act in every aspect, and being the editor of Defense Communities is no exception! I have always admired her many professional attributes that made her one of the best housing managers in the Army. Those same qualities she brought to Defense Communities as the editor for the last 10 years. Consequently, Birgitt’s untiring efforts have continued to make Defense Communities maga-
6 DEFENSE COMMUNITIES
L to R - Outgoing Editor Birgitt Seymour and Incoming Editor Barbara Sincere at Lynx Lake, Prescott, Arizona
Congratulations to PHMA’s 2014 Scholarship Winners By Shannon Kamide
E
ach year, the PHMA Scholarship Program provides financial support so that members and their families can pursue their educational goals. In order to be eligible for scholarships up to $2,500, applicants must be prospective college freshmen, full-time college students in good academic standing, or graduate students in good academic standing and taking a full course load. Candidates were assessed on a combination of academic achievement, goals, personal essays, and more. PHMA is proud to announce 16 scholarship recipients for 2014. Congratulations to these promising individuals, and thank you to all who entered in continued support of PHMA n.
Shannon Kamide is the PHMA chapter services coordinator and project manager. Reach her at smkeating@earthlink.net.
1st Place: $2,500 to Kameel Isaac, senior, The University of Texas at San Antonio, PHMA Member John Busca 2nd Place: $2,100 to Jessica Jo de Ruiter, doctoral candidate, Chapman University, PHMA Member J.O. Park 3rd Place: $1,700 to Benjamin Kellett, freshman, Temple University—Fox School of Business, PHMA Member Clifford Kellett
4th Place: $1,500 to Patrick Clark, junior, Virginia Tech, PHMA Member Ian A. Clark
5th Place: $1,200 to Kayla Gaskins, freshman, Armstrong State University, PHMA Member Heather Gaskins 6th Place: $1,000 to Benjamin C. McDaniels, sophomore, San Diego State University, PHMA Member Ann McDaniels 7th Place: $750 to Caitlyn Carson, junior, The College at Brockport —SUNY, PHMA Member Genevieve Bauer 7th Place: $750 to Jennifer Sissel, junior, Midwestern State University, PHMA Member Pama Sissel Alan Bergo Annual Scholarship: $1,000 to Robert G. Armour, graduate student, Brandman University, PHMA Member Robert G. Armour
$500 awarded to the following scholarship applicants: Theran Brook Guiot, sophomore, University of Missouri Kansas City, PHMA Member Theran Lynn Melin Alisa Isaac, sophomore, University of Texas at San Antonio, PHMA Member John Busca
Sydney St. Clair, senior, University of Arizona, PHMA Member Louis St. Clair
Adam Pennel, senior, University of Central Missouri, PHMA Member Laylan Pennel
Tierney Houston, graduate student, San Jose State University— Lucas College Graduate School, PHMA Member Thomas Houston Kylie Hayes, senior, Mississippi State University, PHMA Member Rhonda Hayes
Ashley Marie Sissel, sophomore, Dartmouth College, PHMA Member Pama Sissel
NOVEMBER | DECEMBER 2014 7
AS S O C IA T I ON NEW S
2014 Writing Award Finalists Announced Honoring the most outstanding writing that appeared in Defense Communities this year By Birgitt Seymour
A
s in previous years, PHMA is pleased to recognize outstanding service to the professional housing management community, as well as uniformed service members and civilians worldwide through writing excellence in Defense Communities. Any PHMA member in good standing, as well as any military, civilian (active and retired), or private-sector member that contributed a bylined article(s) for any of the six issues published during 2014, was eligible for consideration. A committee of judges composed of PHMA staff members, including the magazine editor, selected six finalists for the Defense Communities 2014 Writing Excellence Award. The finalists are as follows: • January/February: “Careful Consumption” by Adrian Basson • March/April: “Mobile Maintenance” by Maureen Omrod • May/June: “A Warm Welcome” by Celeste McLane • July/August: “10+ Years Later (Part 1)” by Vicki Sharp • September/October: “Working the Waterfall (Part 2)” by Vicki Sharp • November/December: “How To Lead Like a Weltmeister” by Kerstin Plewhe The winner and runner-up will be announced in the January/ February issue of the magazine.
8 DEFENSE COMMUNITIES
Congratulations to all finalists. As in years past, PHMA also will present an award for Best Cover of the Year. Eligible covers are limited to courtesy contributions from individuals or companies/organizations who are PHMA members in good standing. The winner in this category will be announced in conjunction with the announcement of
the Writing Excellence Award (see above). It is only through the generous contributions from all sectors that this magazine is able to maintain its high standard. Thank you all! n Birgitt Seymour is the editor of Defense Communities magazine. Reach her at phmadefensecommunities@earthlink.net.
| FEAT U R E |
How To Lead Like a Weltmeister By Kerstin Plewhe
German insights into excellence, teamwork, and success
20  DEFENSE COMMUNITIES
A
side from legendary cars, world-class beers, and the first-rate manufacturing, being a German is not always easy, especially when you are outspoken about your love for the United States. But ever since the German soccer team’s powerful and inspiring victory in the 2014 FIFA World Cup, it has become a little bit easier, especially because this victory could have been foreseen by taking a closer look at the greatness of the team. Getting ahead, reaching the “pole position” in both global and competitive markets, is not at all easy. But the good news is it is possible, and Germany has added an excellent example to this gallery of world masters with a simple but often forgotten recipe: a relentless focus on quality and the one thing that matters most, a team that makes success happen. It does not matter if it is a corporate team, a sports team, or a non-profit team. With more than a billion people around the globe watching and commenting on the weaknesses of the individual players, it was not easy to resist the temptation of putting one’s ego before the team spirit. But the whole team, including the coach Jogi Löw, resisted and instead concentrated on the key elements for reaching the top: remaining unassuming, polite, and focused on the goal. Germans excel in being focused (sometimes so much that they appear overly efficient, nonhumorous, and insanely organized). In the end, these team qualities paid off. They can be used as an inspiration and analogy for any other team worldwide. When remembering the matches of the World Cup—from the agonizing draw against Ghana, to the respectable victory against the United States, to the dominating win against Brazil—it becomes clear that this victory is not just a long-awaited gratification for a reunified nation, it is a masterpiece and blueprint for organizations and teams around the world that dare to exchange quick fixes and fast bucks for the biggest financial and emotional victories that fuel organizations for decades. In German, a “Weltmeister” is the best in class, the leader of the pack, the one who has reached the pole position.
Establishing Weltmeister qualities pays off in multiple ways. The following are five key qualities of a Weltmeister: 1. Putting the team first and implementing a serving attitude. The German team has several world-class players, all of them alpha males with long personal records of success. But nevertheless, they never allowed one ego to step up and leave the others behind. They understood and were
deeply convinced that by helping their teammates with a serving— instead of a deserving—attitude, they would all reach the highest goal. Funny enough, the youngest talent on the team, Mario Götze, was the one who scored the final goal, pushing a whole nation into ecstasy. Any business or team leader can use this approach to establish the qualities of team spirit, a dedication to ser-
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| FEAT U R E | vice, and a willingness to help one another. By doing this, teams help themselves grow toward a new level of success. 2. Identifying and nurturing talent. Following the roots of success is always interesting. In the case of the German victory, it was sourced from a continuous, relentless search for young talents and a bold investment—not only into their talents but into everything that the team needed: new training facilities, diversified and trusting coaches, as well as great relations on the inside and outside with external multipliers. Applying this quality to any business leads to a new look at what increases the team’s productivity. Those investments might sometimes hurt the bottom line in the short view but they increase the success and profit in the long run. 3. Reaching out for excellence. In our bottom-line focused world, custom-
ers often miss good “old world” qualities and authenticity in leaders and brands. Reaching for nothing less than excellence requires a lot from everybody involved. It requires setting the highest goals in every form of quality: product quality, customer satisfaction quality, and leadership qualities. For the Germans, this might be a bit easier since the phrase “Made in Germany” has been a long-term warrant for outstanding quality. Nonetheless, it is possible for any organization and individual to restart their own quest for excellence and forever step away from mediocrity and failure, even with established brands. 4. Being willing to pay the price. Sometimes the road to gaining—or regaining—the number one position is long. But it is always worth it, as long as you are honest with yourself and the rest of your team about the price that comes with the
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package. In the case of the German team, the price was high. It included endless physical training sessions, competitive video analyses, and enduring team development. Applying those actions to the business world also means a lot of persistence and work. It means precise attention to every detail in the production and sales process and keeping the team spirit up even when it seems that all odds are against you. It means setting different priorities in each day’s work and going the extra mile for the customer. 5. Focusing on inspiration rather than motivation. Motivation is yesterday’s music. Inspiration is today’s must-have for any world-class team, because it comes from within a person, not from outside. But inspiration itself won’t secure the trophy either. It has to be followed up with persistent, daily actions that the German coach and any corporate leader can achieve. Inspiring a team instead of relying on old-world motivational patterns, such as bonuses, followed up by a joint plan of action is the key to the big win. Coach Löw went for this strategy with his team, and so can you. The good thing about these Weltmeister qualities is that you do not have to be a soccer fan to be able to follow and benefit from them. What the German soccer team showed game after game was not only impressive and inspiring, it was the best proof that everyone who is willing to pay the price for excellence can rise from the ashes of their past towards a successful future. n
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22 DEFENSE COMMUNITIES
Kerstin Plehwe is a German bestselling author and international speaker, who helps people and organizations to be courageous, excellent, and innovative. She has built and sold several businesses in Germany; advised hundreds of top executives and politicians; and become a highly reputable TV analyst, author, and communication expert. She is available to speak in the United States on topics such as new leadership, diversity, change, and personal excellence. For more information, go to www.kerstinplehwe.com.
| FEAT U R E |
2014 DEFENSE COMMUNITIES’
BUYER’S GUIDE Designates companies that offer eco-friendly/green products and services.
Appliances..........................................................................37 Architectural/Construction Services......................................37 Building Products & Supplies...............................................37 Carpeting/Flooring...............................................................37 Development & Property Management..................................38 Dormitory Furniture..............................................................38 Draperies, Bedspreads, & Window Treatments.......................38 Electronics..........................................................................39 Fire, Water, Wind Restoration................................................39 Furniture.............................................................................39 Furniture Refinishing & Reupholstering..................................40 Hotels/Temporary Quarters..................................................40 Key Control.........................................................................40 Landscape Management......................................................40 Laundry Services.................................................................40 Lighting..............................................................................41 Mattresses.........................................................................41 Mold Remediation...............................................................41 Paints and Coatings............................................................41 Playground/Recreation Equipment........................................41 Portable Moving & Storage Containers..................................42 Real Estate/Relocation Services..........................................42 Security & Safety Products...................................................42 Software.............................................................................43 Utility Submetering & Billing Services....................................43
36 DEFENSE COMMUNITIES
BUYER’S GUIDE
| FEAT U R E | 2014
Appliances
Absocold Corporation
P.O. Box 1545 Richmond, IN 47375-1545 800/843-3714 or 765/935-7501 765/935-3450 Fax absocold@absocold.com www.absocold.com Tim McCullum, VP Sales & Operations GS-21F-0087H, Expires 06/29/2018, Small Business
Absocold Corporation is “The One-Stop Solution” for compact and major appliances, offering a large assortment of compact refrigeration products including our popular Cook ‘N Cool®microwave/refrigeratorfreezer combination appliances with Internal Power Allocator. In addition, Absocold offers Frigidaire®, Whirlpool®, Maytag®, GE®, and Hotpoint®major appliances featuring numerous Energy Star qualified selections.
Capitol Supply, Inc.
1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 or 954/485-5000 954/485-0407 Fax sales@capitolsupply.com www.capitolsupply.com Kenneth Croll, National Sales Manager GS-21F-0001K, GS-06F-0070R, GS-27F-0028P
Capitol Supply’s got that! With over one million items ready to ship, Capitol Supply has a huge selection of major appliances like refrigerators, freezers, microwaves, washers, dryers, and more from names like Whirlpool, Amana, General Electric, and KitchenAid. Plus, we feature Karcher commercial-grade cleaning equipment and small electronics such as flat-screen TVs and alarm clocks. Capitol Supply is the first and last place you need to look.
Intirion/MicroFridge 2 Annette Road, Suite 3 Foxboro, MA 02035 800/637-7567 x 2121 866/460-4568 Fax ltuccinardi@microfridge.com www.microfridge.com
Lea Tuccinardi, Government Contract Administrator GS-21F-0091H
MicroFridge/Intirion is the leading provider of amenities to military and government communities. Proudly serving this marketplace since 1989, we manufacture MicroFridge® with Safe Plug® combination appliances and distribute Maytag commercial laundry equipment and residential appliances. Products are available through MicroFridge/Intirion via General Services Administration and Air Force Non-Appropriated Funds schedules.
Kenyon International, Inc.
P.O. Box 925 Clinton, CT 06413 860/664-4906 x 108 860/664-4907 Fax sowens@cookwithkenyon.com www.cookwithkenyon.com Suzanne Owens, Vice President, Sales & Marketing GS-21F-0091H, held by Intirion Corporation
Manufacturer in the USA of Kenyon “green” and sustainable 1- and 2-burner specialty ceramic electric cooktops and award-winning patented indoor/outdoor Kenyon All Seasons™ Grills. All backed by our exclusive three-year product replacement warranty. BIM objects now available! Established 1931, Kenyon is a veteranowned small business and supplies residential, hospitality, institutional, academic, military, marine, and mobile customers worldwide.
Pioneering Technology Corp. 220 Britannia Road East Mississauga, ON L4Z 1S6 Canada 800/433-6026 or 905/712-2061 x 230 905/712-3833 Fax lcomber@pioneeringtech.com www.pioneeringtech.com Laird Comber, VP Sales
Our proven technology and the original commercial-only product is installed in over 100,000 households throughout North America, earning rave reviews and numerous awards with zero reported cooking fires. Our new SmartBurner requires no professional installation, does not impact the warranty on a range, and may be installed by anyone in as little as five minutes. The product delivers all of the same benefits as our original, including fire safety and energy savings.
Architectural/Construction Services
American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 Fax byronw@americandirectco.com www.americandirectco.com Byron Whetstone, President
Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.
Building Products & Supplies
American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 Fax byronw@americandirectco.com www.americandirectco.com Byron Whetstone, President
Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.
Carpeting/Flooring ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 Fax admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-5079C
ADM International, Inc. has floor coverings for all environments, from high-use entryways to luxurious dining rooms. Our staff can help you select the right product for your needs.
NOVEMBER | DECEMBER 2014 37
2014
BUYER’S GUIDE
Continental Flooring Company
9319 N. 94th Way, Suite 1000 Scottsdale, AZ 85258 800/825-1221 or 480/949-8509 480/945-2603 Fax info@continentalflooring.com www.continentalflooring.com Diane Conti, Business Development Manager GS-07F-0429J, GS-27F-0034R, GS-03F-001BA
Since 1979, we’ve been flooring government agencies. Services have expanded to include ceiling and wall systems and worldwide material delivery. Extensive lines of resilient, ceramic, carpeting, matting, and sport flooring available on GSA or Open Market. Flooring installation services are available. GSA manufacturers include Armstrong, Crossville, Daltile, Dinoflex, Ecore, Flexco, Mannington, RC Musson, Roppe, Shaw, and more.
Development & Property Management
Forest City
50 Public Square, Suite 1200 Cleveland, OH 44113 800/726-1800 or 216/621-6060 216/263-4800 Fax AngeloPimpas@ForestCity.net www.forestcity.net Angelo Pimpas, Co-President, Forest City Residential Management, Inc.
Forest City creates exceptional living experiences for our military families in nearly 15,000 homes in eight states. Working in partnership with the military, we strive for excellence in everything we do, including development, construction management, historic preservation/rehabilitation, asset management, facilities management, and caring and responsive community management.
Michaels Military Housing 3 East Stow Road Marlton, NJ 08053 856/355-1531 856/355-1547 Fax rhansen@themichaelsorg.com www.TheMichaelsOrg.com Ronald J. Hansen, President
38 DEFENSE COMMUNITIES
The Michaels Organization has a full array of development, financial, and operational services. Michaels Military Housing and Michaels Management Services provide superior development, planning, management, and facility sustainment support to residents throughout the United States. More information can be found at www.TheMichaelsOrg. com.
Dormitory Furniture
Draperies, Bedspreads, & Window Treatments ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 Fax admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-5079C
ADM International, Inc. specializes in the fabrication of window treatments and bedspreads. We also offer design, measuring, and installation services.
Furniture by Thurston
12250 Charles Drive Grass Valley, CA 95945 800/624-9101 or 530/272-4331 530/272-4962 Fax quote1@thurstonmfg.net www.thurstonmfg.net Sales Department GS-27F-017BA
Since 1980, Furniture by Thurston has been manufacturing furniture designed to meet the special durability requirements of university and military housing. With large manufacturing and warehouse facilities located in Grass Valley, California, we are capable of producing large quantities of furniture, or adapting production to meet the specific needs of each customer.
KLN Manufacturing
2 Winnco Drive San Antonio, TX 78218 800/624-9101 or 210/227-4747 210/227-4047 Fax quote1@kln.com www.kln.com Sales Department GS-28F-0031V
KLN Manufacturing has been providing highquality custom, sustainable, steel furniture to student housing facilities and military installations around the globe for over 50 years. We’re committed to manufacturing our products in the USA. When you purchase KLN furniture, you’re investing in your student housing program, the men and women serving our country, and the Earth.
Mill Distributors, Inc.
45 Aurora Industrial Parkway Aurora, OH 44202 800/322-6555 or 330/995-9200 330/995-9207 Fax salesdept@milldist.com www.milldist.com Tom Wieder, President GS-27F-044BA
For over 36 years, Mill Distributors, Inc. has been a GSA manufacturer of draperies, window treatments, and custom bedspreads. All of our GSA fabrics are flame-retardant and pass NFPA 701 standards. A proud member of U.S. Green Building Council. We have extensive experience in providing quality products and installation services nationwide at affordable prices. Visit www.milldist.com.
Thomas W. Raftery, Inc. 1055 Broad Street Hartford, CT 06106 800/243-2887 or 860/278-9870 860/278-9873 Fax rob@twraftery.com www.twraftery.com Robert O’Connor, President GS-03F-6019D
TWR celebrates our 51st anniversary in 2014 and our 39th year as a GSA contractor. TWR manufactures all styles of custom window treatments, bedspreads, and related products in our own factory. Our straight-line approach as a prime manufacturer selling directly to the end user enables us to provide superior quality and service at highly competitive prices. Our team of specialists is ready to serve you.
| FEAT U R E |
Electronics ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 Fax admchicago@admintl.com www.admintl.com Tom Chapman, President GS-07F-9857H
ADM International, Inc. has the latest HD technology, a wide variety of name-brand televisions, home theater equipment, and installation services.
Fire, Water, Wind Restoration
ucts to meet your needs. Our Whole Room Packages meet the GSA purchasing directive of providing quality products and services at affordable prices.
AVTEQ, Inc.
1151 Empire Central Drive Dallas, TX 75247 800/285-8315 or 214/905-9001 469/248-3737 Fax kcook@avteqinc.com www.avteqliving.com Karen Cook, Marketing Coordinator GS-27F-0035R
AVTEQ/Living designs and manufactures the most functional and customized steel furniture that endures the most demanding conditions—including military, university, and institutional living environments. Our customers want quality, durability, and sustainability in their furniture, and AVTEQ/Living delivers it all in one room!
BELFOR Property Restoration 79 Cuyahoga Falls Industry Parkway Peninsula, OH 44264 800/856-3333 or 330/352-0563 330/916-6470 Fax scott.halliwill@us.belfor.com www.belforusa.com Scott Halliwill, Senior Estimator
BELFOR has 130+ full-service offices in North America, and a track record of superior response to military housing communities, providing disaster recovery services to properties damaged by fire, water, wind, or other catastrophe. 24/7 emergency response includes: structural drying, desiccant dehumidification, power generation, water extraction, emergency board-up, barrier erection, mold remediation, complete contents restoration, and asbestos and lead abatement. Reconstruction services include general contracting, project management, and consulting services including contingency planning. Visit www.belfor.com.
Furniture ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 Fax admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-2015B, GS-27F-3047D
Whether you’re outfitting a dormitory, club, or lounge, ADM International, Inc. has the prod-
lighting, ready-to-hang artwork, silk plants, accessories, and more. Most with 10-year commercial warranties. Design, staging, and installation services are also available.
Buzz Seating, Inc.
P.O. Box 31379 Cincinnati, OH 45231 877/263-5737 or 231/720-0892 877/814-9934 Fax art@buzzseating.com www.buzzseating.com Art Jacobs, GSA Sales Director GS-28F-0040U
Buzz Seating, Inc. manufactures quality seating products including executive, task, guest, and task and guest seating for Department of Defense living quarters. All products are TAA compliant, NFPA compliant, and meet/ exceed all ANSI/BIFMA tests. A full range of long-wearing fabrics is offered.
Capitol Supply, Inc.
1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 or 954/485-5000 954/485-0407 Fax sales@capitolsupply.com www.capitolsupply.com Kenneth Croll, National Sales Manager GS-21F-0001K, GS-06F-0070R, GS-27F-0028P
Capitol Supply’s got that! Offering well-rounded lodging solutions for dorms, barracks, officers’ quarters, MWR facilities, and embassies. Choices include solid wood, woodply, and wet and dry construction. Furniture from Kincaid, Capitol, Mastercraft, and other famous makers. Bedspreads and draperies, window treatments, bathroom fixtures,
CORT Furniture Rental
15000 Conference Center Drive, Suite 440 Chantilly, VA 20151 888/472-2678 or 816/665-1846 301/333-3530 Fax christina.meyer@cort.com www.cort.com/military Christina Meyer, National Manager— Military & Government Residential Accounts GS-28F-7018G, GS-33F-024AA
With three fully furnished rooms starting at just $119/month, CORT can quickly fill your space with great-looking furniture you’ll love. When you rent from CORT, you automatically receive a 15 percent discount, and you have the option to end your contract if you’re reassigned. For more information, call 888/3602678 or visit www.cort.com/military.
HPFI
1104 Bedford Street High Point, NC 27263 800/447-3462 or 336/431-7101 336/434-5280 Fax info@hpfi.com www.hpfi.com Doug Gaines, Vice President of Sales GS-27F-0016V, GS-27F-0017V
HPFI manufactures casegoods plus reception, health-care, and office seating. HPFI has offered the expertise of seasoned craftspeople with modern technology to deliver exceptional value since 1958. All products are certified Level® 2 to the BIFMA Furniture Sustainability Standard and are available in a multitude of upholsteries/finishes in three weeks or less.
R.J. Thomas Mfg. Co. Inc. P.O. Box 946 Cherokee, IA 51012-0946 800/762-5002 or 712/225-5115 712/225-5796 Fax customerservice@rjthomas.com www.pilotrock.com
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BUYER’S GUIDE
Customer Service Department GS-07F-9714G, GS-07F-0351N
Designer and manufacturer of Pilot Rock brand of: picnic tables, accessible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.
experience. Please call 800/523-9448 for more information or visit www.therefinishingtouch.com.
Hotels/Temporary Quarters
Oakwood Worldwide Trinity Furniture, Inc.
P.O. Box 150 Trinity, NC 27370 855/311-6660 or 336/472-6660 336/475-0037 Fax sales@trinityfurniture.com www.trinityfurniture.com Leslie McLaughlin, Government Customer Service GS-28F-2070D
Since 1984, Trinity Furniture has provided the U.S. government with furniture for housing, dormitory, office, and health-care environments. We take pride that our products are designed, engineered, and manufactured exclusively in Trinity, NC, and are Certified: BIFMA Level Sustainability Standard. We are dedicated to providing quality furniture of great value with a high level of customer service. Our furniture meets GSA Heavy Duty testing requirements and carries a 20-year warranty. Custom-designed furniture requests are welcome.
400 15th Street S. Arlington, VA 22202 888/268-9998 government@oakwood.com www.oakwood.com/government GS-33F-0020T
Oakwood Worldwide provides temporary furnished accommodations that meet the unique requirements of government travelers. From government civilians to military personnel and government contractors, we offer extended stay lodgings that are conveniently located and priced within most agency per diems. Oakwood Worldwide makes procurement and management of domestic and global accommodations easy, flexible, and reliable.
Key Control
InstaKey Security Systems
Furniture Refinishing & Reupholstering
The Refinishing Touch
9350 Industrial Trace Alpharetta, GA 30004 800/523-9448 or 770/642-4169 770/475-4782 Fax sales@therefinishingtouch.com www.therefinishingtouch.com Mario Insenga, President GS-29F-0002M
The Refinishing Touch is a furniture asset management company specializing in environmentally friendly on-site refinishing and upholstery programs designed to be cost-efficient—saving up to 80 percent vs. new furniture. A wide selection of fabric is available from our Touch Textiles division, making the entire restoration process a one-stop-shopping
40 DEFENSE COMMUNITIES
7456 West 5th Avenue Lakewood, CO 80226 800/316-5397 x 105 303/761-6359 Fax sms@instakey.com www.instakey.com Scott M. Serani, President GS-07F-0041H
The InstaKey Security System combines three basic components to accomplish simple, effective key control throughout your facility: serialized keys that cannot be duplicated, lock cylinders that can be rekeyed up to 12 times without removing cores or lock hardware, and online database tracking for each location’s keys.
Landscape Management
The Davey Tree Expert Company 1500 N. Mantua Street Kent, OH 44240 866/577-3556 or 330/673-9511 Dan.Joy@davey.com www.davey.com/cgm Dan Joy, Vice President & General Manager GS-21F-0060U
The Davey Tree Expert Company, with U.S. and Canadian operations in 45 states and five provinces, provides tree services, grounds maintenance, and consulting services for the residential, utility, commercial, and government markets. Founded in 1880, Davey is employee-owned and has more than 7,000 employees.
Laundry Services Alliance Laundry/Speed Queen
P.O. Box 990, Shepard Street Ripon, WI 54971-0990 800/345-5649 or 920/748-1671 920/748-1720 Fax sales@alliancels.com www.SpeedQueen.com/Multi Susan Peppler, Government & Contract Sales Specialist GS-21F-0007J
World’s largest commercial laundry equipment manufacturer offering a full line of commercial and industrial laundry equipment under GSA contract.
Excel Laundry Equipment Co. 565 Rahway Avenue Union, NJ 07083 800/334-1824 908/686-8756 Fax deanf@fowlercompanies.com www.fowlercompanies.com Dean Fowler, Government Sales GS-21F-0005N
Excel Laundry Equipment Co. offers energyefficient commercial, domestic, and coin-operated laundry equipment including Whirlpool and Continental brands. With over 50 years’ experience in the industry, Excel can find you the best equipment for your needs and advise you on installation and service.
| FEAT U R E |
Lighting ADM International, Inc. 5570 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 Fax admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-5079C
Let ADM International, Inc. be your source for lighting. From floor lamps to high-abuse lamps, we have what you’re looking for. We also carry standard and specialty light bulbs.
JES Lighting, Inc.
5605 W. Hemlock Street Milwaukee, WI 53223 888/330-LAMP (5267) or 414/760-3377 x 201 414/760-3380 Fax jamie@jeslighting.com www.jeslighting.com Jamie Schumaker, President GS-03F-7063G
Lamps for lodging and dormitories! Heavyduty, energy-efficient JES table and floor lamps are designed and built specifically for military housing. Features include the toughest, crush-proof shade in the market, the longest warranty on GSA schedule (10 years), custom options (nightlight and outlet), and Energy Star approval. Plus scratchproof colors to complement your interiors. Samples available for your evaluation.
Mattresses
American Bedding Manufacturers, Inc. P.O. Box 1048 Athens, TN 37371 800/203-2507 423/745-2772 Fax sales@americanbeddingmfg.com www.americanbeddingmfg.com Dale Reynolds, Vice President Sales GS-27F-0007V
and replacement mattress covers, quilted mattresses, blankets, pillows, pillow cases, sheets, and linens. Please review our online catalog for current products and pricing at www.americanbeddingmfg.com.
Paints and Coatings
Sherwin-Williams
Tempur Sealy
One Office Parkway at Sealy Drive Trinity, NC 27370 888/332-2226 520/628-9622 Fax betsy@babcotucson.com www.babcotucson.com / www.tempursealyhospitality.com Betsy Marco, Government Sales Representative GS-07F-9970H
As the world’s largest bedding provider, Tempur Sealy delivers unprecedented advantages—including better service to more locations and proven product durability. From the exceptional value of Sealy® to the legendary support of Sealy Posturepedic®, BABCO will help you find the right mattress for your needs.
Mold Remediation
BELFOR Property Restoration 79 Cuyahoga Falls Industry Parkway Peninsula, OH 44264 800/856-3333 or 330/352-0563 330/916-6470 Fax scott.halliwill@us.belfor.com www.belforusa.com Scott Halliwill, Senior Estimator
BELFOR has 130+ full-service offices in North America, and a track record of superior response to military housing communities, providing disaster recovery services to properties damaged by fire, water, wind, or other catastrophe. 24/7 emergency response includes: structural drying, desiccant dehumidification, power generation, water extraction, emergency board-up, barrier erection, mold remediation, complete contents restoration, and asbestos and lead abatement. Reconstruction services include general contracting, project management, and consulting services including contingency planning. Visit www.belfor.com.
101 Prospect Avenue Cleveland, OH 44115 800/524-5979 or 216-566-3318 440/826-1989 Fax timothy.c.skufca@sherwin.com www.sherwin-williams.com Tim Skufca, Sales Director GS-10F-0004J
Whether looking for color options, products that meet stringent VOC regulations, or guidance on selecting the best coating, military communities and their managers can turn to Sherwin-Williams to find the product, service, and program solutions they need to keep housing and lodging facilities looking their best.
Playground/Recreation Equipment
GameTime
150 PlayCore Drive, SE Fort Payne, AL 35967 800/235-2440 or 256/845-5610 256/845-9361 Fax info@gametime.com www.gametime.com David Hill, Regional Sales Manager GS-07F-0397K
GameTime is a leading manufacturer of commercial playgrounds, custom play spaces, and outdoor fitness equipment. Headquartered in Fort Payne, AL, and with distribution around the world, GameTime has been dedicated to enriching childhood through play since our founding in 1929. Our products combine play research with thoughtful design to create playgrounds for children of all abilities. We bring together the right corporate, civic, and nonprofit partners to build healthy, active communities and to make the world a better place for children and families.
American Bedding Mfg., Inc. is a premier bedding and furnishing provider specializing in bed-bug-proof, waterproof mattresses
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BUYER’S GUIDE
Play Mart, Inc.
170 Allens Way Somerset, KY 42501 800/43-PLAYS (7-5297) or 606/679-2572 606/678-0911 Fax sales@playmart.com www.playmart.com Kevin Becker, VP of Business Development GS-07F-0206L
Play Mart playgrounds are made from Recycled Structural Plastic™ reinforced in 2014 with an outstanding warranty! Highly durable, safe, low maintenance. Stainless steel hardware and metal welds won’t corrode or rust. Early childhood natural-play product line. ADA accessible. Woman-owned small business. The Leader in Recycled Plastic Playground Equipment.
R.J. Thomas Mfg. Co. Inc. P.O. Box 946 Cherokee, IA 51012-0946 800/762-5002 or 712/225-5115 712/225-5796 Fax customerservice@rjthomas.com www.pilotrock.com Customer Service Department GS-07F-9714G, GS-07F-0351N
Designer and manufacturer of Pilot Rock Brand of: picnic tables, accessible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.
Vortex Aquatic Structures Intl.
328 Avro Pointe Claire, QC H9R 5W5 Canada 877/5 VORTEX (867839) or 514/694-3868 514/335-5413 Fax info@vortex-intl.com www.vortex-intl.com
Vortex is the world leader in aquatic play landscapes and entertainment. With more than 5,000 installations worldwide, Vortex provides imaginative, durable aquatic play and water feature solutions that create everlasting memories. Our ongoing mission is to develop fun, safe, and reliable products for families and children of all ages and abilities.
42 DEFENSE COMMUNITIES
Zeager Bros., Inc.
4000 E. Harrisburg Pike Middletown, PA 17057 800/346-8524 or 717/944-7481 717/944-7681 Fax info@zeager.com www.zeager.com Jeff Mrakovich, Director of Surfacing Products GS-07F-5422R
Zeager is a leading North American manufacturer of playground and trail surfaces that meet ADA, ASTM, CPSC, and CSA standards. WoodCarpet Mats dramatically reduce maintenance. Bonded WoodCarpet trails are natural, pervious, and accessible. For synthetic options, try RecGrass or RecMats. Visit our website to see some of our projects.
Portable Moving & Storage Containers
PODS Enterprises Inc.
5585 Rio Vista Drive Clearwater, FL 33760 866/667-5573 or 727/538-6418 727/532-2660 Fax crouse@pods.com www.pods.com/military Cherlyne Rouse, Strategic Account Manager GS-33F-0019T
PODS Enterprises Inc. is an international leader in containerized moving and storage. PODS has delivered over 2.6 million containers to residential, commercial, and government customers since its inception in 1998. Today, PODS maintains a fleet of over 154,000 containers, serving customers in 48 states in the U.S., Canada, Australia, and the U.K.
Universal Storage Containers
146 Old Kings Highway New Canaan, CT 06840 800/385-0755 x 6 800/385-0655 Fax peter.nemiroff@universalstoragecontainers.com www.universalstoragecontainers.com Peter Nemiroff, President
Universal Storage Containers® (USC), the leader in portable container solutions, offers foldable, portable, affordable moving and storage containers. These sleek boxes can be customized and provide the lowest delivered cost, and can be set up or folded down in less than 20 minutes. Best quality, service, and price. Call us today.
Real Estate/Relocation Services
MilitaryByOwner Advertising 129 Lupine Drive Stafford, VA 22556 866/604-9126 540/752-1591 Fax sharon@militarybyowner.com www.militarybyowner.com Sharon Gran, VP Sales & Marketing
MilitaryByOwner.com is an advertising website for homeowners and real estate agents to advertise property near U.S. military bases. With over 4 million page views each month, our goal is to provide a link between relocating military members from one base to another. We have several opportunities available, home or business, as well as relocation resources. Visit today: www.militarybyowner.com.
| FEAT U R E |
Security & Safety Products
American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 Fax byronw@americandirectco.com www.americandirectco.com Byron Whetstone, President
Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.
Defender Detectors
P.O. Box 60177 Reno, NV 89506 800/253-1529 or 530/832-4350 530/832-5280 Fax sales@defenderdetectors.com www.defenderdetectors.com Don Smith, Sales Manager
Standard carbon monoxide detectors are not designed for low-level CO monitoring or OSHA compliance. The Defender LL6070 Low Level CO Monitor provides added protection for older adults and young children who are more vulnerable to lower CO levels, and complies with ACGIH, NIOSH, and OSHA workplace exposure limits.
Stanley Security Solutions, Inc. 6161 E. 75th Street Indianapolis, IN 46250 404/966-0265 william.conaway@sbdinc.com www.stanleysecuritysolutions.com William Conaway, Government Programs Manager GS-07F-5835R
Stanley Security Solutions provides a variety of card access and locking solutions specifi-
cally engineered for DoD housing. CAC card readers coupled with an optional pin code and patented keying system, as well as afterhours card issuance kiosk designed to reduce call-outs, provide the optimum security for the residents.
Software
Yardi Systems, Inc.
430 S. Fairview Avenue Santa Barbara, CA 93117 800/866-1144 or 805/699-2040 x 1139 805/699-2044 Fax spencer.stewart@yardi.com www.yardi.com Spencer Stewart, National Account Executive
Yardi Voyager® for Military Housing manages all forms of military housing, including family housing, barrack housing, and unaccompanied personnel housing. This solution automates key property management tasks including wait list processing, BAH functionality, required reporting, A/R, and resident handling functions. It also supports foreign currency and overseas allotments.
Utility Submetering & Billing Services
ADVERTISE IN Defense Communities today!
Your sales message in Defense Communities and on PHMA.com influences the buying decisions of thousands of top military housing and lodging managers who work hard to enhance the lives of military personnel and their families and unaccompanied personnel and want access to your company’s products and services. Reserve your space today by contacting Alison Bashian at alisonb@bashian.com or 800/335-7500 ext. 21.
Yardi Systems, Inc.
430 S. Fairview Avenue Santa Barbara, CA 93117 800/866-1144 or 805/699-2040 x 1139 805/699-2044 Fax spencer.stewart@yardi.com www.yardi.com Spencer Stewart, National Account Executive
Yardi Voyager® for Military Housing can be extended with smart additions from the Yardi Military Housing Suite™ that further automate workflows, improve productivity, reduce costs, and maximize cash flows. One of them is Yardi Energy Solutions™, a full-featured utility billing service built into Yardi Voyager that is compliant with all services’ resident utility programs.
Defense
THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES
COMMUNITIES JULY/AUGUST 2013
waww.phma.com
THE
Green ISSUE The benefits of LED lighting page 8
Fort Riley’s changing landscape page 32
Achieving efficiency and sustainability goals through green practices
A commitment to quality through public-private partnerships page 39
NOVEMBER | DECEMBER 2014 43
ADVERTISING INDEX Company
Contact
Phone
Web Site
Coit Cleaning & Restoration
Shawn Aghababian
800/367-2648
www.coit.com
25
Corvias Group
Amanda Filipowski
401/228-2800
www.corvias.com
C3
EnTech Supply
Don Smith
800/221-4785
www.entechsupply.com
25
Kenyon International
Suzanne Owens
860/664-4906
www.kenyonappliances.com
22
Microfridge
Lea Tuccinardi
800/637-7567 x2121
www.microfridge.com
17
MilitaryByOwner Advertising
Dave Gran
540/446-4676
www.MilitaryByOwner.com
35
R.J. Thomas Mfg.
Bob Simonsen
800/762-5002
www.pilotrock.com
33
Salsbury Industries
Ricardo Alva
323/846-6700
www.mailboxes.com
21
Speed Queen/Alliance Laundry
Kate Holmes
920/748-1671
www.speedqueen.com
The Refinishing Touch
Mario Insenga
770/642-4169
www.therefinishingtouch.com
14
Universal Storage Containers
Rod Bolls, Vice President
720/263-5687
www.universalstoragecontainers.com
C4
Wells Fargo Home Mortgage
Customer Service
800/644-8083
www.wellsfargo.com
C2
Yardi Systems, Inc.
Spencer Stewart
800/866-1144
www.yardi.com
11
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