Defense
The Magazine of Military Housing, Lodging & Lifestyles
communities JANUARY/FEBRUARY 2013
www.phma.com
Special section: Training & education page 6
Maximizing efficiency with spray polyurethane foam page 16
Modular millwork offers flexible housing solutions page 20
The New On-Post Standard Lend Lease is breaking ground on the future of on-post lodging
CONTENTS SPECIAL SECTION: Training & Education
Adapting to Serve
anges Industry Ch
Staying Competitive
6 What Do I Do Next?
To traverse future changes in military housing, every individual must take responsibility for his or her success. By Kevin Keating
FEATURES 12 The New On-Post Standard
Lend Lease improves on-post lodging with enhancements, additions, and a commitment to military families. By Meryl Large
16 Sealing for Efficiency
Spray polyurethane foam works as a water and air barrier, and vapor retarder, making it an excellent choice for projects subject to air tightness standards. By Monica Karamagi
20 Modular Solutions
6
Modular millwork offers a flexible, adaptable alternative to traditional millwork. By Hayley Hill
8 Training the Trainer
22 A Sense of Place
9 Labor of Love
26 New & Improved
These guidelines offer insight on coaching trainers through public speaking and presentations. By Jack Rossin
A strong work ethic creates the foundation for mental health. By Mark Towers
The new community center at Tierra Vista offers safe places to play and relax and a taste of local history. By Ryan Mielke
8
Valley Forge Fabrics announces the launch of its new website and design library. Adapted from a Press Release
12 22 2  Defense Communities
Defense
The Magazine of Military Housing, Lodging & Lifestyles
communities
January/February 2013 u Volume 24, Number 1 u www.phma.com
A Publication of the Professional Housing Management Association
28
Publisher Editor Managing Editor Production Assoc. Art Director Ad Sales Manager
Debra J. Stratton Birgitt Seymour Lia Dangelico Christine Umbrell Janelle Welch Alison Bashian
Publishing Offices Stratton Publishing & Marketing Inc. 5285 Shawnee Road, Suite 510 Alexandria, VA 22312-2334 703/914-9200; fax 703/914-6777 defcom@strattonpublishing.com Advertising Sales Manager Alison Bashian Stratton Publishing & Marketing Inc. 800/335-7500; fax 440/232-0398 alisonb@strattonpublishing.com Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ earthlink.net
28 Dream Makers
The Pentagon Federal Credit Union Foundation is on track to give away a record number of grants for home ownership this year. Adapted from a Press Release
30 New Addition on Kelley Barracks
Construction will soon be underway on a new residence for the senior military leader. By John Vandiver
32 Defense Communities 2012
DEPARTMENTS 4 President’s Message PHMA President Del Eulberg encourages collaboration during challenging times.
36 Military Marketplace 38 PHMA Corporate Sustaining Members
48 Advertising Index
Article Index
ABOUT THE COVER
Lend Lease is breaking ground on the future of on-post lodging.
Please send your articles for Defense Communities to Birgitt Seymour at phmadefensecommunities@earthlink.net. NEXT EDITORIAL DEADLINEs: March/April – February 13 May/June – March 20
PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is published bimonthly by Stratton Publishing & Marketing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Professional Housing Management Association, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA members receive this publication at the annual subscription rate of $30. Nonmembers’ annual subscription rate is $100. Send sub scription requests to Defense Communities at PHMA. Periodi cals postage paid at Leesburg, VA, and additional mailing offices. Defense Communities, ©2013, Professional Housing Management Association. All rights reserved. All contents of this publication are protected by copyright; however, they may be reproduced in whole or in part with prior approval of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request reprint permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net. Unless otherwise stated, articles and editorials express the views of their authors and not necessarily those of PHMA, the editors, or the publisher. Announcements and adver tisements in this publication for products and services do not imply the endorsement of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net. Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.
JANUARY | FEBRUARY 2013 3
| FEAT U R E |
The New On-Post Standard Lend Lease delivers the DoD’s only lodging privatization program By Meryl Large
Holiday Inn Express
Holiday Inn Express
G
one is the military lodging of the past. What began as a natural extension of the successful Military Housing Privatization Initiative, today has transformed the way that service members, their families, and all government travelers view on-post lodging. At the helm of this transformation is Lend Lease (U.S.) Public Partnerships (“Lend Lease”), the owner, asset manager, and developer for the U.S. Army’s lodging privatization program. Commonly referred to as “PAL,” the Privatization 12 Defense Communities
of Army Lodging program began in August 2009, when Lend Lease assumed ownership of 3,200 hotel rooms located across 10 U.S. Army installations and, with IHG (InterContinental Hotels Group) as the hotel operator, became the first to begin operations under the PAL program. Just one year later, in August 2010, a ribbon-cutting ceremony commemorated the opening of the first branded hotel ever on a military installation, the Holiday Inn Express on Fort Polk, Louisiana. Next, in September 2010, the Army asked Lend
Lease to implement the second phase of the program, to renovate, operate, and sustain on-post lodging at an additional 11 installations, bringing the total portfolio to more than 8,000 hotel rooms on 21 installations.
One Busy Summer This past summer was a whirlwind of activity for PAL, as together, the Army, Lend Lease, and IHG celebrated groundbreakings for the program’s first newly constructed hotels, all of which will fall under the Candlewood Suites Brand. Selected for its extended-stay model, Candlewood Suites offers guests spacious studios and one-bedroom suites, fullyequipped kitchens and work areas, swimming pools, a Candlewood Cupboard open 24 hours a day for food and beverages, business and fitness centers, guest laundry facilities, complimentary hot breakfast, complimentary on-post shuttle service, and the opportunity to earn Priority Club Rewards points. The first groundbreaking took place in May on Joint Base San Antonio (JBSA), Texas. Once complete, the 310-room Candlewood Suites on JBSA will not only be the largest Candlewood Suites hotel in the PAL portfolio, it will also be the largest Candlewood Suites in the world. Several other significant milestones occurred this summer, including the groundbreaking for a 100-room Candlewood Suites on Fort Riley, Kansas, a ribbon cutting for the Holiday Inn Express on Fort Wainwright, Alaska, and a groundbreaking for a 92-room Candlewood Suites on Yuma Proving Ground, Arizona. It was during this ceremony that Colonel Reed Young, Yuma Proving Ground Post Commander, addressed the crowd, saying, “This project represents a shift of thinking in the Army that goes back 10 years.” He went on to say, “No organization can fight on a battlefield better than the U.S. Army, but we also recognize that the private sector performs some things better than we can. One of those is the professional operation of housing and tempo-
The PAL Program’s investment breakdown yy Operating Expenses yy Construction Loan Payment yy Management Fees yy Reinvested Back into IHG Army Hotels
48% 9%
5% 38%
Based on fiscal year 2012 project pro forma estimates
rary lodging facilities. At installations throughout the Army, beautiful new homes and hotels have blossomed forth that never would have happened prior to privatization initiatives.”
Reinvesting in the Future Lend Lease is focused on the long-term viability of the PAL program, ensuring that the hotels they own, operate, and develop today continue to thrive for the next 50 years. (Approximately $38 out of every $100 spent at IHG Army Hotels is reinvested back into the hotels to provide for future repairs, updates, and renovations, equaling approximately $5.2 billion over the next 50 years.) “Lend Lease and IHG understand and appreciate the Army’s ongoing mission to elevate the quality of the lodging experience for its official travelers. The knowledge and expertise of these two industry leaders is key to the success of this initiative,” said Rhonda Hayes, Chief, Capital Ventures Directorate of the Office of the Deputy Assistant Secretary of the Army (Installations, Energy & Environment). “We have structured the PAL program to not only address our current needs, but to ensure the longterm sustainment of the program for more than 50 years. After fees are paid to our partners for their involvement, all profits are reinvested back into the project. It’s a win-win solution, setting a new precedent for military hotels.”
Convenience, Comfort, Customized Across the country, Lend Lease’s on-post hotels, called IHG Army Hotels, offer guests the brands they know and trust, with amenities and services tailored to meet the unique needs of today’s military traveler. Alongside renovated hotel interiors, guestrooms, guest bathrooms, lobbies, and common areas, other enhancements include: Complimentary breakfast served daily Free concierge service Courtesy on-post shuttle service Free high-speed internet New business centers New fitness centers Swimming pools Pets are welcome Free weekly socials Complimentary guest laundry facilities 24-hour sweet shops Convenient online reservations Priority Club® Rewards guest loyalty program—more than 378 million points awarded to IHG Army Hotels guests to date.
JANUARY | FEBRUARY 2013 13
| FEAT U R E |
In addition to ensuring the necessary long-term financial viability of the program, sustainability is also a top priority for the program. Initiatives include energy monitoring, building management systems (BMS) to monitor/control climate and lighting, cold-water central laundry, recycling programs, and diverting waste during construction to recycle. All new hotels are constructed to LEED standards and will include features such as: • Minimum level of energy efficiency for building and systems • Preferred parking for low-emitting and fuel efficient vehicles for 5% of the total vehicle parking capacity of the site • Green space equal to building footprint, roofs designed and constructed with a Solar-Reflectance Index (SRI) greater than or equal to 78 for a minimum of 75% of the roof area • At least 35% of the building’s electricity from renewable sources by purchasing green power/credits • At least 75% of non-hazardous construction and demolition waste recycled and/or salvaged • LEED accredited professionals included on design and construction teams • High-efficiency plumbing fixtures (toilets, faucets) • Use of LED and CFL lighting.
Only the Beginning Like clockwork, month after month, year after year, the milestone achievements actualized through the PAL program continue to make lasting impressions for both guests and the installations served. Soon, Lend Lease will add another 20 installations to its privatized hotel portfolio. The company was awarded the third and final phase of the PAL program in October 2011. Once closed next year, another 6,300 rooms will be added to the portfolio, nearly doubling the current inventory and bringing the total number to 14,300 hotel rooms on 41 military installations throughout the United States and Puerto Rico. Throughout all of the activity, Lend Lease and IHG’s mission remains strong—to enhance the comfort, quality, convenience, and consistency of the on-post hotel experience for soldiers, their families, and all government travelers. It’s a job they take very seriously, and one that they are proud to do. n Meryl Large is the senior marketing manager, Lend Lease. Reach her at Meryl.Large@lendlease.com. For additional information, visit www.lendlease.com; www.ihgarmyhotels.com.
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Advertising Index Company,
Contact
Phone
Web Site
Page
Balfour Beatty Communities
Kathy Grim
610/355-8206
www.bbcgrp.com
21
Coit Worldwide
Shawn Aghababian
800/367-2648
www.coit.com
10
HD Supply Facilities Maintenance
877/610-6912
www.hdsupplysolutions.com
C2
Home Depot
Lyn Alvarado
813/806-3170
www.homedepot.com
25
HPFI
Mike Wissman
800447-3462
www.hpfi.com
31
MilitaryByOwner Advertising
Dave Gran
540/446-4676
www.MilitaryByOwner.com
14
National Apartment Association
Bridget Dunn
www.naahq.org
27
Norix Group, Inc.
Randy Duffer
800/234-4900
www.norix.com
35
Picerne Military Housing
Amanda Filipowski
334/503-3609
www.picernemh.com
29
Protect-a-Bed
Brian Hirsch
414/731-1663
www.protectabed.com
5
Safeplay Systems
Eric Torrey
770/591-7000
www.safeplaysystems.com
43
Salsbury Industries
Ricardo Alva
323/846-6700
www.mailboxes.com
33
The Refinishing Touch
Mario Insenga
770/642-4169
www.therefinishingtouch.com
44
Trinity Furniture
Jorge Lagueruela
336/472-6660
www.trinityfurniture.comx
48
University Loft Company
James Jannetides
317/631-5433
www.universityloft.com
C4
Wells Fargo Home Mortgage
Customer Service
800/644-8083
www.wellsfargo.comx
C3
Yardi
Spencer Stewart
800/866-1144
www.yardi.comx
1