Defense Communities March/April 2015

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

COMMUNITIES MARCH/APRIL 2015

www.phma.com

Tips for installing on-base laundry facilities page 4

Improving service with resident satisfaction surveys page 18

New DoD website simplifies home searching page 28

Model Behavior

How Lend Lease uses the model home as a property management tool

CONTENTS Special Section: Property Management

6 6 Model Behavior

Lend Lease is leveraging model homes as a tool to give potential residents a better idea of what life is like in one of its communities.

By Lacey Purcell

10 Investing in Efficiency

Several large-scale technological improvements—from changes to LEDs to the introduction of “connected products”—will help drive energy efficiency in 2015 and beyond.

By Evan Matzen

18 How Are We Doing?

By implementing an annual resident satisfaction survey program, Balfour Beatty Communities has been able to identify and act on a variety of feedback from its residential communities.

By Heather Astorga

22 The Challenge of the Single Soldier

Unaccompanied military housing presents unique challenges that must be addressed for the benefit of all service members.

By Vicki Sharp, NALP, CAPS, CDPM, PMIC

14 A Chore No More

These tips can help property managers install or upgrade laundry equipment to better serve residents—and help their bottom lines.

By Susan Peppler

FEATURES 26 Do One Thing Differently Today

PHMA Chapter members are looking to the association for guidance, information about the future of military housing, and friendship—and we need your help to get others motivated and engaged.

By Darlene McCoy

28 Home—Just a Click Away

The Department of Defense’s new HOMES.mil website helps to connect personnel and their families with their next home, whether a state away or on the other side of the globe.

By Phyllis Newton

2 DEFENSE COMMUNITIES

30 Making the Most of Morale

Having strong company morale is one of the key factors for success, and these tips address how to improve your organization’s enthusiasm and loyalty immediately.

By Mark Towers

31 Corvias Foundation To Award

Educational Grants for Military Spouses Now through May 7, 2015, Corvias Foundation is accepting applications for educational grants to be awarded to spouses of active-duty soldiers.

Adapted from a press release

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

March/April 2015 u Volume 26, Number 2 u www.phma.com

COMMUNITIES A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association

26

Publisher Editor Production Assoc.

Art Director Ad Sales Manager

Josephine Rossi Barbara Sincere Christine Umbrell Janelle Welch Alison Bashian

Publishing Offices Content Communicators LLC PO Box 223056 Chantilly, VA 20153-3056 703-662-5828 Advertising Sales Manager Alison Bashian Content Communicators LLC 800/335-7500; fax 440/232-0398 alisonb@bashian.com

22

Editorial Office 15004 NE 11th Street, Vancouver, WA 98684 571/594-1730 phmadefensecommunities@earthlink.net

32 2015 Military Housing Supplier Showcase

Read about the latest products and services to hit the military housing market, and learn how they can improve quality of life for your residents in the third annual Defense Communities Military Housing Supplier Showcase.

DEPARTMENTS 4 President’s Message

PHMA President Del Eulberg urges PHMA members to be positive agents of change this year.

40 Military Marketplace 42 Corporate Sustaining Members

47 Ad Index ABOUT THE COVER: Please send your articles for Defense Communities to Barbara Sincere at phmadefensecommunities@earthlink.net.

NEXT EDITORIAL DEADLINE:

July/August - May 7

Inside the Atlanta Marine Corps Communities.

Photo courtesy of Bethany Harrell.

PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Content Communicators LLC, PO Box 223056, Chantilly VA 20153-3056, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­ al sub­scrip­tion rate of $30.

Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices.

Defense Communities, ©2015, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net.

Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff.

Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net.

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

MARCH | APRIL 2015 3

Special Section: Property Management

Campbell Crossing – Fort Campbell

Model Behavior

Photo: Bethany Harrell

For Lend Lease, model homes are more than a creative tool to attract new residents, they also symbolize care of military families

By Lacey Purcell Tierra Vista Communities – Los Angeles Air Force Base

Photo: Marc Felt

6 DEFENSE COMMUNITIES

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end Lease’s privatized military family housing spans 21 installations across 12 states. In partnership with the Department of Defense through the Military Housing Privatization Initiative, Lend Lease is responsible for the ongoing renovation, development, maintenance, and management at each of its projects for 50 years. Leadership at each respective property employs a number of effective tactics to attract potential and retain current residents, including incentive campaigns, high-end amenities, and regular programming to promote a sense of community.

In order to increase the appeal of the units, management utilizes model homes to give potential residents an idea of what life would be like while living in a Lend Lease community.

“Our goal is to maintain occupancy at the highest level possible across the portfolio,” said Marc Sierra, managing director for Lend Lease (US) Public Partnerships. “Our property managers are constantly evolving their strategies to remain competitive in each respective market, and model homes have passed the test of time in terms of effectiveness for attracting residents.”

Special Section: Property Management

Model Homes at Work Tierra Vista Communities, a Lend Lease property that serves Los Angeles Air Force Base, had particularly good luck in attracting potential tenants to the community’s Fort MacArthur neighborhood with a three-bedroom model home. The community welcomes eligible tenants other than active-duty military, and has done exceptionally well in attracting local police, fire, and emergency medical technicians, thanks to the strategic placement of its model home. The model home has helped to revitalize the community, showcasing the potential of the historic neighborhood with stunning views of the nearby coast. “Showing our model provides a scale for potential tenants,” said Jerry Schmitz, vice president and regional project director for Tierra Vista Communities. “They’re able to imagine their own belongings in the home much easier when they can compare the model furniture to what they already own and need to move. It has provided valuable peace of mind to residents who are moving across the country and, occasionally, across the world.”

In 2007, Island Palm Communities (IPC), a Lend Lease property at Army Hawaii, introduced model homes in an effort to attract more single and unaccompanied service members. Thanks to senior leadership buy-in, the model homes effectively attracted eager tenants to the legacy homes in the community. IPC currently utilizes two model homes in Schofield Barracks, the legacy area of the property’s Patriot Housing Community. In order to attract potential residents to the older homes, IPC representatives show one of the model homes with a list of customizable elements for new residents to choose from: “Residents are usually pleasantly surprised to see the model home,” said Peter Sims, vice president and regional project director for IPC. “Showing our model home resulted in 27 leases during April and May of 2014. Those leases were critical in maintaining our occupancy before peak [permanent change of station, or] PCS season.”

Campbell Crossing at Fort Campbell takes a different approach with its model homes. Instead of showcasing older or historic legacy homes that have not been upgraded, the management team has invested in staging legacy houses that have been renovated to attract potential residents. As part of Campbell Crossing’s ongoing out-year renovation plans, a spacious, three-bedroom, ranch-style home in the Werner Park community features new fixtures; updated flooring; and a large, fenced-in backyard. Project managers also are working on a four-bedroom, two-story, Company Grade model in the New Drennan community to show officers the convenience of renting a home on Fort Campbell.

“We stage the homes with furnishings from CORT Furniture, and purchase additional decorations from local businesses,”

Tierra Vista Communities

Photo: Marc Felt

Atlanta Marine Corps Communities

Photo: Amanda Jones

8 DEFENSE COMMUNITIES

said Mike Goodwin, project director for Campbell Crossing.

“At this point in time, the model’s purpose is to showcase the new renovations and demonstrate to our new and current residents alike the potential of residing in a Campbell Crossing home.”

Like Campbell Crossing leadership, property managers across the broad Lend Lease portfolio have developed key partnerships to ensure that model homes remain effective and attractive. Atlantic Marine Corps Communities (AMCC), the largest privatization project in the Lend Lease’s privatized military family housing portfolio, has partnered with Marine Corps Community Services to decorate and furnish model homes in some locations with products from the Marine Corps Exchange. “The partnership has been beneficial for both parties,” said Hilary Hawkins, project director for AMCC. “We showcase the Exchange furniture in the homes to give prospective residents a vision of how they could live there.

This encourages potential and incoming residents to then

shop at the Exchange for savings and other perks.”

As competition for rental housing near military installations continues to grow, creativity in marketing quality housing located on base is ever-evolving and an effective and necessary tool in our leasing program. Lend Lease project directors have seen that to be true, but agree that some traditional tactics remain effective when executed correctly.

“Moving to a new base and searching for new housing can be quite taxing and stressful on military families,” said Sierra.

“We honor their service to our nation, and we try our best as a company to reduce their apprehension in any way we can.

Model homes are one small thing we do that shows residents that we want to take care of them and their families.” n Lacey Purcell is the marketing coordinator for Lend Lease (US) Public Partnerships. Reach her at lacey.purcell@lendlease.com.

One thing the House easily agreed on:

Saving 84% on the cost of new furniture.

Here’s what the House had to decide.

Spend over $1 million on brand new furniture? Or refurbish existing furniture “as new” and save $935,000 with The Refinishing Touch, an award-winning company with an eco-friendly process that reduces pollution, cuts expenditure, manages assets and frees up funds. The House voted for the latter, cutting their Cost Benefit furniture expenditure Analysis by 84%, renewing U.S. House of Rep. their commitment to New furniture: $ 1,023,232.63 sustainability and restoring our faith in Refinished by TRT: $ 169,030.60 government. The Savings of 84% rest is history.

GSA Approved Vendor GS-29F-0002M

www.TheRefinishingTouch.com 800-523-9448 MARCH | APRIL 2015 9

Military Housing Supplier Showcase

Managing Change of Occupancy Maintenance Costs With Surface Refinishing by Miracle Method

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othing busts Change of Occupancy Maintenance budgets like replacing damaged countertops, vanities, bathtubs or tile in kitchens and bathrooms. It’s expensive, time-consuming and creates havoc with turnaround times.

This is where Miracle Method Surface Refinishing comes to the aid of military housing developers and managers.

Refinishing existing kitchen and bathroom surfaces is a lowcost and faster turnaround solution than replacement.

Using a proprietary process, Miracle Method transforms dated, worn and damaged porcelain, tile, cultured marble, acrylic, fiberglass, and laminate surfaces to like new. We can even change colors and update tile and countertops with a Natural Accents™ stone look finish. Most projects can be completed in two days or less. What’s more, Miracle Method finishes are guaranteed against peeling and adhesion failure.

“There’s no question that the Miracle Method process increases efficiency and effectiveness in COM. We used to replace the countertops, but we found refinishing does not take as long and is also cheaper,” says Kevin Dickerson, director of maintenance for Tierra Vista, a Lend Lease Military Housing Community at Petersen Air Force Base in Colorado Springs, CO. “The product is easy to clean and has proven to be more durable than standard laminate countertops.”

At Miracle Method, we also understand the importance of conforming to the stringent military base guidelines. We comply with higher insurance requirements, safety regulations and dress codes; and, dependable, professional technicians, who have passed background checks, perform all work.

BATHROOM: before and after

About Us With 135 locations, Miracle Method is the nation’s largest provider of commercial surface refinishing services to hospitals, colleges and universities and senior living communities.

Designated as a Sole Source Vendor to Air Force Lodging, we are proud to also provide these extraordinary services to a growing number of military communities.

Contact Us To learn how Miracle Method can help reduce your change of occupancy costs, call 800/444-8827 or fill out an estimate request form at www.miraclemethod.com/commercial.

View more “before and after” transformation photos at www.miraclemethod.com/photobook/interactive.htm

KITCHEN: before and after 32 DEFENSE COMMUNITIES

Military Housing Supplier Showcase

Kenyon at Your Service! – Finest Quality Cooktops and Electric Grills

K

enyon proudly supplies the military with their compact ceramic glass cooktops. Sustainably conscious and cost effective, Kenyon specialty cooktops are the perfect solution for BEQ’s, barracks, lodging and family housing.

The compact cooktops have radiant ribbon elements that are spring loaded against the ceramic glass for maximum heat transfer efficiency. There are no exposed coil burners that would present a safety hazard. No spills or boil overs can get down into the burners with the solid smooth ceramic surface, saving time cleaning up. Safety features include heat limiting cooking surface protectors, and “On” indicator light for each burner, and a “Hot” burner indicator light. Enhanced safety features on touch control models include automatic shut-off and safety lock-out function.

One- and two-burner ceramic cooktops are available in 120, 208 or 240 volts. Select between all the different styles that include: push-to-turn knob or touch controls, quick to heat radiant ribbon elements or induction burners, and beveled or rounded edge glass. In the two-burner configuration, choose trimline, large or extra large size. Additional options include subtly textured black, smooth clear black, black with a steel cast or cool white ceramic glass and graphics that range from muted grey to contemporary white to highly stylized steel cast.

Award-Winning Electric Grills Kenyon is changing the way people think about cooking with a line of grills that has transformed traditional grilling. Kenyon Grills are flame free—smokeless grilling, include a non-stick grate and are easy to clean up. Versatile and mobile, Kenyon grills are safe, easy to use and have no open flames. The non-stick grate imparts characteristic barbeque grill marks while sealing in flavor and juices. A concealed electric element eliminates grease flare-ups while providing a virtually smokeless heat source.

Kenyon Grills have powerful performance with cooking temperatures that exceed 550ºF. Achieve the results you want for any food, from seared steaks to tender grilled vegetables.

Constructed of the highest quality marine-grade stainless steel, which is weather resistant and rust proof. These custom designed grills give you unique styling and the ultimate grilling power.

Bring the Cooking Outside Lite-Touch™ Q Outdoors one-burner cooktop blends design and function into a style that enhances your outdoor kitchen.

Water-proof design allows use in any weather condition.

Intuitive touch control with auto shut-off, subtly textured black glass with beveled edge for seamless countertop installation.

Equipped with a GFCI power cord and three-prong 120 Volt plug for user safety.

Induction Cooking System – Launching Spring 2015 The future of induction cooking is here! Kenyon’s SilKEN® 2 is a patent pending, high-energy, induction cooking system with the latest technology. This revolutionary product offers cooking by temperature or power setting, quick heat dissipation, pot retention and user-friendly controls. Stainless steel graphics provide a sleek and polished look that modernizes any galley or kitchen. Once you experience SilKEN® 2, you will know why no other cooktop compares!

Kenyon products are backed by uncompromising quality and an exclusive three year product replacement warranty.

Helping you to Make Any Day A Weekend.

We welcome the opportunity to be of assistance to you!

For further information including product specifications, CAD drawings, and BIM objects; please email Kenyon at sales@ cookwithkenyon.com.

To order today: Call 860/664-4906 or Visit: www.CookWithKenyon.com About Kenyon International, Inc. Kenyon International, Inc. manufactures American made products offering unique designs that incorporate the latest in cooking technology. We are a small, veteran-owned business with 84 years of legendary innovation. The company recently received ISO 9001:2008 certification and provides unparalleled customer service throughout the world. Kenyon serves residential, hospitality, institutional, academic, military, marine and mobile customers from our world headquarters in Clinton, CT.

MARCH | APRIL 2015 33

Military Housing Supplier Showcase

Speed Queen’s® Newest Front Load Washer Delivers Military-Grade Performance

W

ith practical features designed to make laundry as simple and efficient as possible, it’s no surprise military housing facility managers continue to turn to Speed Queen’s® full line of washers and dryers.

Furthermore, each product is built to withstand the harshest of commercial environments and backed by the service and support of knowledgeable professionals, so managers know machines will meet the unique requirements of military bases and their residents. Keeping these needs in mind, Speed Queen continues to engineer solutions that combine technology, efficiency and durability. The manufacturer’s newest front load washer is no exception.

Revolutionary Technology Built with the heavy-duty materials military installations have come to expect from Speed Queen, the front load washer’s more advanced features now lead to an even better wash quality, and improved efficiency and usability.

“We are always looking for ways to improve our products in line with the needs of customers. The new front load washer is a prime example of what really listening can do,” says Speed Queen Multi-Housing North American Sales Manager Craig Madson. “The new front load washer is significantly larger, more energy efficient, and more reliable, and it has raised the bar for future innovations.”

A key feature of the new front load washer is its redesigned suspension and advanced sensing logic, or balancing technology. This technology expertly redistributes and balances even the most unbalanced loads to deliver smoother cycles, and less vibration and noise. In fact, this design causes a reduction in machine vibration to deliver 2.5 times less noise than previous models, making for a quieter overall laundry room while minimizing sound effects on neighboring units.

Madson adds that the new machine’s 20 percent larger capacity also yields benefits to be enjoyed by base residents and facility managers alike.

“The larger capacity combined with a larger load door allows base residents to wash more at once and get out of the laundry room more quickly,” says Madson. “Plus, facility managers don’t have to worry about utility bills taking a hit.

The new machine uses just six percent more water for ultimate efficiency.”

34 DEFENSE COMMUNITIES

A Complementary Solution Madson adds that the machine is a complement to Speed Queen’s full line of washers and dryers manufactured in the U.S.A. and designed for military installations.

“Speed Queen took its most commonly installed front load washer in military installations and made it even better, without sacrificing the simple controls and functions residents have come to know.”

Other features of the machine include: • 440 G-Force extraction speed. This maximizes moisture removal from the load while reducing dryer time and lowering utility costs.

• 10-degree tilted control panel. A more ergonomic design makes for easier readability and user operation, while an electronic home-style control offers intuitive touch buttons for easy selection of wash options.

• Patent-pending baffles. New design cascades water throughout the entire load to ensure superior wash quality results.

• Heavy-duty design. A rugged suspension system and stainless steel cabinet and tub combine to deliver long-lasting performance.

Additionally, as defense communities must adhere to more rigid regulations than other multi-housing laundry operations, Speed Queen offers facility managers complimentary assistance with purchasing decisions. Speed Queen’s Government Contract Specialist helps facility managers navigate the ins and outs of complex government purchasing regulations, including energy efficiency standards and capacity requirements.

Madson adds, “No matter what governmental regulations a facility must follow, Speed Queen has the product that can meet these standards and the expertise that can help guide the decision.”

“At the end of the day, residents want to get their laundry done as quickly as possible, and managers want to offer them durable, easy-to-use machines in a pleasant environment,” continues Madson. “The front load washer is another win-win solution from Speed Queen.”

For more information about Speed Queen’s full line of quality products, visit SpeedQueenCommercial.com/Military or contact Susan Peppler, Government Contract Sales Specialist: 920/748.1671 or susan.peppler@alliancels.com. Refer to GSA contract at GS-21F-007J.

Military Housing Supplier Showcase

Dඍඎඍඖඛඍ C඗ඕඕඝඖඑගඑඍඛ S඘඗ගඔඑඏඐග

Universal Storage Containers The Leader in Portable Container Solutions

Cਮਭਲ਼ਠਢਲ਼ Uਲ Tਮਣਠਸ ਥਮ਱ Iਭਥਮ਱ਬਠਲ਼ਨਮਭ ਮ਱ ਠ Q਴ਮਲ਼ਤ!

800-385-0755

Universal Storage Containers LLC (USC) has supplied over 70,000 portable storage containers internationally and continues to be the innovator in this emerging industry. The company has offices around the world and in the US can provide product demos in their warehouses in Atlanta, Boston, Denver, Las Vegas, Los Angeles, New York, St. Louis and Washington D.C.

Breaking News: USC Awarded MCAS Miramar Self-Storage Facility Contract

USC is the original pioneer of using foldable innovative technology in the design of portable containers, which provides dramatic cost savings to their customers. The USC containers’ unique design allows assembly and disassembly in approximately less than twenty five minutes. This “foldable” characteristic creates operating efficiencies for the enterprise through reduced freight expenses, reduced inventory storage expenses, and rapid transport and delivery potential.

USC is a full service supplier in that it provides engineering and design services, management consulting, R&D and logistics support, in addition to manufacturing portable containers. “USC has been successful through meeting and exceeding customers’ expectations. This has to be done through superior products, competitive pricing, exceptional service, and, most importantly, trust and reliability.” says George Johnson, one of the principals.

The USC management team is an experienced supplier to the storage and moving industry as a whole (traditional self storage, mobile self storage, moving and storage) and is dedicated to continuous innovation to further enhance value and stimulate return on investment for our customers.

Beyond portable storage containers (Z-Box®), USC has grown to be the leader in containerized solutions for many other markets. USC also manufactures portable cooler/ freezer containers (Polar Bear® Box), portable storage containers for fixed storage enterprises (Instant Self-Storage™ Box), temporary administrative boxes (Instant Office™ Box) and portable containers for disaster relief (First Response™ Box).

USC is dedicated to helping customers learn how to more efficiently expand their existing business and gain a competitive edge with USC. “Our focus is to continuously improve our products and expand into new markets, industries and countries. We want to maintain the reputation as providing the best design, quality, service, and priced container in the industry” says Rod Bolls, Vice President of Development.

When asked about how does it feel to win the international award for the “Best Portable-Storage Container” for the 4th year in a row, Peter Nemiroff, President said “We feel very proud to receive this recognition from our peers and loyal customers. Our success in becoming the leader in portable container solutions is thanks to our customers helping us continuously improve our product to become the next generation for the industry”.

“In addition to the add-ons to their fixed storage facilities, the Z-Box® allows self-storage operators to migrate into portable storage as well as the moving business. It offers a way to create more business for their facilities” says George Johnson.

www.universalstoragecontainers.com MARCH | APRIL 2015 35

Military Housing Supplier Showcase

Yardi: Supporting Service Members and Families on the Home Front

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n 2003, the U.S. Army, seeking to manage an immense global portfolio consisting of single-family homes, dormitories, and privatesector rentals, engaged Yardi Systems to create a workflow, reporting, and integrated real estate management solution to help the U.S. Army manage its global housing portfolio. The company developed Yardi Voyager® for Military Housing, a customized, fully integrated program derived from a single database that is shared globally via the Internet. The Army’s housing offices were transformed from more than 100 disconnected offices to a smoothly operating network.

Since then, Yardi has applied best practices in property management to help provide service members safe and comfortable housing for themselves and their families. This effort has produced significant achievements, including better management, analytic reporting and accountability through automation of processes and accounting systems, delivery of better housing choices and amenities to service members, and new efficiencies through continual upgrade of systems and procedures.

Today, Yardi Voyager for Military Housing is used by most of the military’s housing privatization partner companies, such as Picerne, Lincoln Military Housing, Balfour Beatty Communities and Pinnacle, for managing military housing, including family housing, barrack housing, and unaccompanied personnel housing. The platform features a single integrated database and provides real-time accounting and reporting, along with centralized resident and wait list management, and unit inventory. Custom features accommodate tenant personal information, prospect workflow and wait list, asset management consolidation, and other functions. The integration streamlines operations by reducing hardware and infrastructure costs and enabling universal access to needed information and real-time decision-making.

By automating key property management tasks including wait list processing, basic allowance for housing (BAH) functionality, required reporting, A/R, and resident handling functions, Yardi Voyager for Military Housing allows accurate tracking of available housing, helping maximize on-post housing utilization and reduce housing allowances and other expenses associated with off-post housing. It matches personnel requirements with available housing, quickly and efficiently, with a single point of entry for housing applications, wait lists, and sharing housing information from post to post.

Simultaneous viewing of the Voyager Wait List Assignment Screen with applicant data and available unit information

36 DEFENSE COMMUNITIES

enables rapid pairing of applicants with units, instant download of resident details, and automatic calculation of BAH rates. Yardi Voyager for Military Housing also supports foreign currency and overseas allotments.

Yardi Voyager for Military Housing interfaces with the Defense Finance and Accounting Service (DFAS) database, MAC, and the US Navy’s eNH database.

This integration provides fast access to information and reduces errors by eliminating redundant data entry.

Yardi Military Housing Suite As the natural extension of Yardi Voyager for Military Housing, the Yardi Military Housing Suite™ is a cost-effective fullbusiness solution that automates workflows, provides online services, creates electronic transactions, improves productivity, reduces costs, and maximizes cash flow. The system includes: • Yardi Military Portal™, which connects property websites with prospect and resident portals to allow more efficient online marketing, increase resident satisfaction and save staff labor.

• Yardi Energy Solutions™, which automates meter reading and utility billing for submetered properties and ensures compliance for meter reading, cost allocations, and analytics.

• Yardi Procure to Pay™, which streamlines procurement and reduces purchasing costs with online catalogs, integrated purchase orders and automated invoice processing.

• Yardi Inventory Control™ and Yardi Fixed Assets™, which enables financial control over the acquisition, tracking, depreciation, and disposition of inventory and fixed assets.

As the military seeks to privatize its office space, its commercial property management partners have the option to adopt Yardi Voyager® Commercial, an end-to-end solution that combines commercial property management and accounting, CRM and deal tracking, tenant portals, budgeting and forecasting, leasing, construction management and maintenance, with mobile capability throughout the system.

As a GSA contract holder, Yardi is pleased to support the U.S. military’s private-industry housing partners in giving the nation’s men and women in uniform the high-quality housing they deserve.

For more information, visit www.yardi.com/military.

Military Housing Supplier Showcase

S

AHRN.com—Your Trusted Housing Resource

ince 2004, the Automated Housing Referral Network (AHRN.com) has connected the military community with trusted housing around the world. AHRN.com offers the largest inventory of available housing near military installations, including the most complete listing information: photos, maps, efficient trip routing, rent comparisons, and school information. Military members get their BAH matched to available housing along with charts of average rents so they know that they don’t pay too much! All of this information is delivered to them along with valuable PCS related information to make their PCS the smoothest move yet.

• Largest inventory of homes for rent/for sale, apartments, condos near military installations • On base/post housing • Community housing for rent • Community housing for sale—By Owner or by Agent • Temporary lodging and roommates • Automated BAH searches • 23 searchable data fields for precise searches • Saved searches/favorites • Housing alerts • Business directory

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AHRN.com serves active duty, Veterans, Reserves, Guard, and DoD Civilians who are in need of housing; renting, buying or selling their home.

Your trusted housing resource!

Sealy® Mattresses Now Provide Even Greater Comfort and Value

o one deserves a good night’s sleep more than your military guests. Sealy mattresses from Tempur Sealy provide the comfort that military personnel need to perform their duty well rested—and the value you need to meet your budget. And now with two all-new collections designed for your properties, you have multiple options to choose from.

Two ALL-NEW Collections The new Cardiff and Claybrook Collections feature more durable, comfort-enhancing components than ever before available in a Sealy mattress. Gel-infused foams—available for the first time in Sealy mattresses—promote cool, restful sleep. And the PostureTech®titanium alloy coils are designed to evenly distribute weight across the whole body and relieve areas of concentrated pressure. Plush, firm and euro top (Claybrook only) comfort options are available.

Other features are specially designed to help you get the most use out of these mattresses. The Cardiff Collection has two sides to maximize product life. And both collections are available with an antimicrobial, water-resistant fabric option.

Plus, the foundation features greater structural integrity to last longer in high-traffic environments. All models come with

38 DEFENSE COMMUNITIES

Sealy’s 10-year limited warranty.

The Dorm Collection The military has depended on the Dorm Collection for six years.

Available in plush tighttop, firm and ultra-firm comfort options, these two-sided mattresses provide the right balance of comfort and durability. All Dorm Collection models are constructed with water-resistant fabric and tape, as well as antimicrobial, antibacterial, mildew-resistant and bed bug–resistant materials.

From the enhanced comfort of the Cardiff and Claybrook Collections to the Dorm Collection, Sealy mattresses are ideal for military housing.

Learn how Tempur Sealy can help you provide a comfortable sleep experience at a great value. Call us toll free at 888/332.2226 today.

ADVERTISING INDEX Company

Contact

Phone

Web Site

Page

Automated Housing Referral Network

Paul Giese

262/971-2383

www.ahrn.com

38

Coit Cleaning & Restoration

Shawn Aghababian

800/367-2648

www.coit.com

21

Corvias Group

Amanda Filipowski

401/228-2800

www.corvias.com

43

HD Supply

877/610-6912

www.hdsupplysolutions.com

C2

Kaba ADS America

Mark Allen

336/723-1331

www.kaba-adsamericas.com

15

Kenyon International

Suzanne Owens

860/664-4906

www.kenyonappliances.com

33

Microfridge

Lea Tuccinardi

800/637-7567 x2121

www.microfridge.com

37

Miracle Method Surface Refinishing

Rhonda Dominick

800/444-8827

www.miraclemethod.com/commercial

32

Salsbury Industries

Ricardo Alva

323/846-6700

www.mailboxes.com

12

Sealy Global Hospitality/Babco Intl.

Leo Vogel

336/361-3539

www.sealy.com

38

Speed Queen/Alliance Laundry

Kate Holmes

920/748-1671

www.speedqueen.com

The Refinishing Touch

Mario Insenga

770/642-4169

www.therefinishingtouch.com

Universal Storage Containers

Rod Bolls, Vice President

720/263-5687

www.universalstoragecontainers.com

Valley Forge Fabrics

Jason Gans

954/971-1776

www.valleyforge.com

Wells Fargo Home Mortgage

Customer Service

800/644-8083

www.wellsfargo.com

Yardi Systems, Inc.

Spencer Stewart

800/866-1144

www.yardi.com

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