Defense
The Magazine of Military Housing, Lodging & Lifestyles
communities JULY/AUGUST 2013
The
waww.phma.com
Green Issue
The benefits of LED lighting page 8
Fort Riley’s changing landscape page 32
A commitment to quality through public-private partnerships page 39
Achieving efficiency and sustainability goals through green practices
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CONTENTS Special Section:
10
16
19
green Issue
Post Frame: The Green Option Post frame is becoming the building application of choice due to its energy efficiency, durability, and speed of construction. By Jane Martinsons
The Nature Connection Natural play leads to positive development among young children. By Rebecca Beach
26
Seamless Seal Spray polyurethane foam helps achieve a tight building envelope, reducing energy consumption and boosting comfort levels. By Monica Karamagi
FEATURES
16
26
30
32 22
A Goal of Zero The Army’s Net Zero Installation Strategy seeks to reduce overall energy use, water waste, and waste production. By Wendell Hadden
2 Defense Communities
37
Standing Army Strong A new partnership will bring contemporary hotels to installations nationwide. By Meryl Large Exley
Accelerating Learning A much-needed renovation project brings 21st century learning to West Point Middle School. By JoAnne Castagna, Ed.D.
Fort Riley’s Changing Landscape The comforts of home and ample amenities help make the master-planned community at Fort Riley a success. By Michelle Geering
Mapping the Path Forward Business process mapping propels the Navy Housing mission forward. By Carol Casto
Defense
The Magazine of Military Housing, Lodging & Lifestyles
communities
July/August 2013 u Volume 24, Number 4 u www.phma.com
A Publication of the Professional Housing Management Association
32 39
42
Committed to Quality
DEPARTMENTS 4 President’s Message PHMA President Del Eulberg discusses the value of sustainability
6 Association News A Nominating Committee will help select the 2014 Board of Directors.
8 From the Expert Frank Kaleba, PE, shares the benefits of LED lighting
46 Military Marketplace 48 PHMA Corporate Sustaining Members
56 Advertising Index
ABOUT THE COVER An example of post-frame construction from Morton Buildings, Morton, IL.
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Public-private partnership keeps home designs consistent across installations and in alignment with rank. By Suzanne VanGilder
Phase IV of an important privatization initiative brings new homes, new community centers, schools, renovations, and other new developments to Atlantic Marine bases. By Dixie Lanier-Johnson
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November/December: September 4
PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is published bimonthly by Stratton Publishing & Marketing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Professional Housing Management Association, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA members receive this publication at the annual subscription rate of $30. Nonmembers’ annual subscription rate is $100. Send sub scription requests to Defense Communities at PHMA. Periodi cals postage paid at Leesburg, VA, and additional mailing offices. Defense Communities, ©2013, Professional Housing Management Association. All rights reserved. All contents of this publication are protected by copyright; however, they may be reproduced in whole or in part with prior approval of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request reprint permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net. Unless otherwise stated, articles and editorials express the views of their authors and not necessarily those of PHMA, the editors, or the publisher. Announcements and adver tisements in this publication for products and services do not imply the endorsement of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net. Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.
July | August 2013 3
P res i d e nt ’s Mes s ag e
Standing Together for Sustainability By Del Eulberg, Major General (Ret.), USAF
A
s we enter the last quarter of the government fiscal year, we all are preparing for government furloughs and continued pressure on our operations and maintenance accounts. A recent article by the Secretary of Defense highlighted that the Department of Defense (DoD) is still $41 billion short to get through the end of the fiscal year. Training and readiness continue to be impacted and a number of key conferences have been cancelled or government attendance scaled back tremendously. We know this has directly impacted PHMA. However, we are not alone. For example, the Society of American Military Engineers (SAME) Joint Engineer Training Annual Conference took place May 21—24; however, only 150 government employees attended, with 1,500 from the private sector. The majority of government attendees were local to the conference site and SAME paid registration fees. Further guidance from the services’ lawyers also restricts military members from wearing their uniform at this event and some services’ guidance prevents government from accepting stipends from SAME to attend. This is hard to understand as SAME was established in 1920 (after WWI) due to a significant shortfall of engineering capability during the war. SAME was established to better link the military and private sector engineering capability so our nation would be better prepared for future conflict or natural disaster relief. The critical training we provide during our annual PHMA gathering is equally important for our military to be able to perform their missions. I’m confident that the DoD leadership will find a way to rebalance priorities and ensure our military members and their families receive the support and training they require, and that furloughs will not be necessary in future budget battles.
ments. DoD is the largest energy user in the federal government and last year expended $20 billion in energy costs ($10 billion was for the Air Force, with 85 percent of that being used for aviation). Many initiatives are underway in each of the services and I applaud them for their efforts. For example, the Navy has an ambitious goal that by 2020, 50 percent of all shore installation energy will come from alternative sources and 50 percent of their shore installations will be Net Zero. We also must play a part at the tactical level to reduce operational costs as we manage our accompanied and unaccompanied housing and our lodging facilities. DoD spends approximately $4 billion annually for facility-related energy, with more than half of that going to electricity. Finding ways to offset these costs is critical if for no other reason than to keep pace with rising energy costs. For every dollar increase in a barrel of oil, the cost to DoD goes up $31 million. Another way to look at this is if we reduced our energy demand by just 1 percent in our facilities, we could save approx $40 million per year. That could pay for a lot of training and help avoid furloughs. I know large numbers sometimes lose their meaning, but ultimately it boils down to each of us doing what we can as we go about our daily lives and finding the simple ways we can reduce the demand for energy and the associated costs. Energy awareness is key; turning up the thermostat in the summer, shutting off the computer when not used, and simply shutting off the lights in an unoccupied room can make a difference. I know this would give our DoD leadership a few more options in these challenging times. Lastly, I know these are tough times for a number of our colleagues, both in the government and private sector. Furloughs and private sector layoffs are never easy and directly impact families. Let us all remember that we are also a family and are in this together. A prayer, a kind word, a listening ear, or a helping hand is a small sacrifice for each of us but will have a lasting impact on those in need. God Bless. n
The Green Issue This issue of Defense Communities contains great articles and information about energy and sustainability. These are critical topics because in times of reduced resources we must all strive to lower the cost of doing business; every penny saved in energy can be applied to critical training needs and other priorities. Opportunities are all around us as we plan, design, construct, furnish, and manage our built and natural environ-
4 Defense Communities
Del Eulberg is vice president, Booz Allen Hamilton Inc. General Eulberg retired from the Air Force in 2009 as The Civil Engineer, HQ USAF, where he was responsible for installation support for 166 installations worldwide.
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As s ociati on Ne w s
Looking Forward to 2014 PHMA President Del Eulberg appoints Nominating Committee to solicit 2014 Board of Directors nominees
I
n accordance with the PHMA bylaws, President Del Eulberg has appointed a group of individuals to a Nominating Committee to solicit candidates for election to the Board of Directors. Positions on the current Board with terms expiring in 2014 are as follows: • Chairperson, Regions & Chapters— Private Sector • Treasurer—Barry Schribner, Private Sector • Director at Large—Robert Harris, Navy
• Director at Large—Joyce VanSlyke, Army To meet the requirements of the bylaws, the Nominating Committee will consist of the following: senior vice president—chairman, two regional directors, two chapter presidents, and two members-at-large. Members of the Nominating Committee are as follows: • Elijah Wilkerson—Executive VP • Joe Fitts—Regional Director, Western Region • Geert-Jan Hendricks—Regional Director, European Region
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6 Defense Communities
• Isabel Allen—Chapter President, Old Dominion • Rich Sundance—Chapter President, Northwest Cascade • Robin Greene—Member-at-Large • Helen Kenyon—Member-at-Large Any member wishing to serve on the Board of Directors should get in touch with one of the above Nominating Committee members. n
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From the E xpert
LED Lighting—A Good Investment? By Frank Kaleba, PE
I
n his retirement, my neighbor has become increasingly green. He invited me to join him in visiting the home of an avid environmentalist. I went, knowing I would see some whiz-bang applications that sound and look exciting, but for which the numbers don’t quite make sense. As expected, this pioneer had a solar heating system he designed and installed himself, a geothermal heat well in the backyard, and double walls—that is, another 4-inch-deep, insulated wall built inside the existing interior walls. Beyond these extraordinary measures, he also pointed to something simple he did that intrigued me—replacing his lighting with LED bulbs. So, on the next visit to the home improvement store, I studied the prices, which have come down quite a bit in recent years. You can now buy a 60-watt-equivalent LED bulb, consuming only 13.5 watts, for about $10. You can pay more, but the store brands and sales will hover around that price. What does that mean in terms of savings? To figure that out, you have to consider the watts being saved, price of electricity, hours of use, initial cost of the bulb, and how long the bulb will last compared to a regular incandescent or compact fluorescent lighting (CFL).
LED vs. Incandescent First, the potential savings of LED: The accompanying table shows the average price of electricity in a few states for 2012, from the U.S. Energy Information Administration. Down the left column are sample hours the lamp might be in use: two, four, six,
8 Defense Communities
eight, 10, and 12 hours. The “Watts Saved per Bulb,” 46.5, is the difference between a 60-watt incandescent and the equivalent lighting from an LED bulb, typically consuming 13.5 watts. And the column labeled “Hours/Year” reflects the hours the bulb would be on in a year. The two ends of the scale are two hours per day in Louisiana and 12 hours per day in Hawaii. Over the course of a year, the LED would save you $0.06 per bulb in Louisiana and $1.63 per bulb in Hawaii, compared to an incandescent. But, you also have to take into consideration the life span of the bulb and the purchase price. An incandescent is rated at about 1,000 hours, while the LED is advertised to last 25,000 hours. Sale pricing aside, it looks like you can get a good quality incandescent for around $1, while the LED is about $10. So, let’s do the math. First, the energy savings: Take the 25,000 hours of life, and divide that by the hours the bulb would be on in a year. Suppose my LED is going to be on for four hours. That’s 2,190 hours per year.
Divide 25,000 hours by 2,190 to get 11.4 years—that means my LED bulb should last 11.4 years. Now multiply that by the savings per year. In Virginia, that’s $0.16 per year, or a savings of 11.4 years multiplied by $0.16 per year, which equals $1.82 total for 11.4 years. So, compared with the energy cost of an incandescent, the LED will save $1.82, assuming the price of electricity doesn’t go up. You also can think about this as a “payback period” of $10 divided by $1.82, which equals 5.5 years, considering energy only. There also is the purchase price to consider. Since we’re using the 25,000 hours of the LED as the base, we have to consider the same number of hours for the incandescent. As it lasts about 1,000 hours, we’ll have to buy 25,000/1,000 incandescent bulbs over the same time period at $1 each, or $25. So the cost comparison is: One LED at $10 saves $1.82, or the equivalent of $10 − $1.82, which equals $8.18 out of pocket. Twenty-five incandescent bulbs at $1 equals $25 out of pocket. This is a savings of $25 minus $8.18, or $16.82 over 11.4 years per bulb. Put another way, in about 3.5 years, you’ve reached the balance point between the cost of incandescent and LEDs. In states with higher energy costs, the balance point is reached faster, and likewise, in states with lower energy costs, the balance point is later.
LED vs. CFL CFL lamps have a rated life of about 10,000 hours, and cost between $5 and $10. They consume about 13 watts for
Price of Electricity (Cost per kilowatt hour, 2012 State Average from U.S. EIA) Watts Saved Per Bulb
LA
46.5
NC
VA
$
0.084
$
0.108
$
0.111
FL $
CA
0.115
$
0.156
AK
HI
$
0.178
$
0.373
Hours/Day
Hours/Year
2
730
$
0.06
$
0.08
$
0.08
$
0.08
$
0.11
$
0.13
$
0.27
4
1,460
$
0.12
$
0.16
$
0.16
$
0.17
$
0.23
$
0.26
$
0.54
5
2,190
$
0.18
$
0.24
$
0.24
$
0.25
$
0.34
$
0.39
$
0.82
Savings in one year (365 days)
8
2,920
$
0.24
$
0.32
$
0.32
$
0.34
$
0.45
$
0.52
$
1.09
10
3,650
$
0.31
$
0.39
$
0.41
$
0.42
$
0.57
$
0.65
$
1.36
12
4,380
$
0.37
$
0.47
$
0.49
$
0.50
$
0.68
$
0.78
$
1.63
the equivalent light of a 60-watt incandescent. So, very quickly, 40 percent of the life of a LED bulb at about 75 percent of the cost of an LED means that it will save compared to an incandescent, just not as much as an LED.
Color Temperature One final thing to consider is color temperature. Bulbs are rated by the color of light they produce—“warm” lights have a yellowish to whitered appearance, because the light is
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skewed to the red end of the spectrum, also known as 2,000 to 3,000 degrees Kelvin (K). “Cool” lighting is skewed to the blue end of the spectrum, about 5,000 K. You can get LEDs from about 2,500 to 5,500 K, warm to cool. An interesting side effect of some LEDs is that the light they produce is less attractive to bugs. I’ve started using “cool” LEDs in my outside front door lights, and have noticed very few bugs flying around the lamps. This may be specific to some environ-
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ments, but another reason to try LEDs. So the economic conclusion is, the LED bulb is a worthwhile investment over a period of years, compared to incandescent or CFLs, with the savings coming mostly from the longer life span of the bulbs rather than energy costs. n Frank Kaleba, PE, is a master code professional and a subject matter expert instructor for training conducted by MHLI. Reach him at fjkaleba@verizon.net.
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July | August 2013 9
Special Section:
green Issue
Post Frame: The Green Option By Jane Martinsons
Friends Academy of Westampton, Mount Holly, NJ, is a private Quaker School serving children from kindergarten through eighth grade. Its post-frame Commons Building is an all-purpose building that serves as both a gymnasium and auditorium. With a deadline and budget to keep in mind, post-frame construction served as an expeditious and cost-effective way to construct an attractive and serviceable facility in time for the upcoming school year.
10  Defense Communities
W
ith green building and design evolving into a full-fledged movement, if not a social norm, it is no wonder that building owners and designers are taking a close look at post-frame building and its primary material, wood. Once a staple of agricultural buildings, today’s post frame is considered a green and economical wood-framed alternative to steel and concrete block building systems. Increasingly, post frame is the application of choice thanks to its energy efficiency, sustainability, speed of construction, and durability. Despite the struggling economy of the past few years, or perhaps even fueled by it, cost-effective post frame has made substantial inroads into the light-commercial market, including retail facilities; restaurants; spacious churches; beautiful residential homes; municipal buildings such as fire stations, schools, and community town halls; and recreational centers.
Government Projects The government is taking note. Currently, four post-frame building projects, mostly large storage and maintenance facilities for snow plows and trucks, are underway for the Ohio Department of Transportation (ODOT). The post-frame projects are part of ODOT’s initiative to require architectural firms that bid on projects to include post-frame building designs in their bidding documents. Increasingly, ODOT officials prefer post frame over other construction types for its quick construction, energy efficiency (wall insulation can be up to R-30), large structural capacity and doorways, and clean interior finishes, as well as its design flexibility and durability. Another post-frame project, although privately owned, is leased by defense contractors and material suppliers at a naval weapon-support center in southern Indiana. Postframe construction was chosen for West Gate at Crane Tech Park for its speed of construction, cost savings, and design flexibility. Graber Post Buildings, Inc., Montgomery, Indiana, not only erected the building—its third commercial building at the site—but the nearby firm also manufactured the wood trusses, metal siding, and Energy Star® metal roof. The building features sky lighting, an exterior 4-inch-thick concrete block veneer, and low-emissivity glass.
Energy Efficiency Post-frame construction is energy efficient mostly because its 4- to 10-foot post spacing and the large 6- to 10-inch wall cavity thickness make walls and roofs exceptionally easy to insulate, says Harvey Manbeck, PE, PhD, professor emeritus at Penn State University and technical advisor for the National Frame Building Association. “Even where framing members occur, the thermal bridging effect is minimized by the thermal resistance of the relatively thick wood sidewall column,” he says. This not only results in long-term costs savings, but lends compliance with new energy codes that require high levels of insulation, adds Dr. Manbeck, who recently presented semi-
One ODOT project, built in only four months, comprises two buildings on one site—a 114- by 176- by 20-foot truck-storage facility and a 42- by 122- by 14-foot cold-storage building to store machinery.
What Is Post Frame? Post-frame constructions are engineered wood-frame building systems. They feature large, solid-sawn posts or laminated columns instead of wood studs, steel framing, or concrete masonry. However, studs, steel, and masonry may be incorporated into post-frame structures to make unique “hybrid” buildings. Post-frame structures are more quickly erected than other kinds of buildings. Because the larger posts and the interlocking frame can handle greater loads than stud-wall construction, fewer structural materials are needed, which saves on material and installation costs. Also, because posts are spaced farther apart than studs, there are fewer interruptions in insulating materials. Post-frame buildings feature an exceptionally large wall cavity for ample insulation, which allows for lowered heating and cooling costs throughout the year.
nars on the post-frame structural design to architects and structural engineers from the U.S. Army Corps of Engineers, which is considering using post frame as an alternative to steel and block for its contingency buildings. Post-frame building systems also are sustainable, and the construction offers many advantages that contribute to credit in green building systems, including the Leadership in Energy July | August 2013 11
Special Section:
green Issue
and Environmental Design (LEED) program. These include: • Reduced site disturbance during construction by reducing soil disturbance and erosion. • Reduced local heat island effects by allowing more onsite vegetation to remain in place. • Engineered construction design, which eliminates onsite cutting and reduces jobsite waste. • Engineered wood truss systems. • Large insulation cavities that allow structures to meet or exceed the requirements of the International Energy Conservation Code. • Reduced number of wood members and the continuous sheathing, which reduce envelope air and thermal leakage.
bathrooms, and basement; a walk-in tile shower with a Jacuzzi tub in the master bathroom; a home entertainment sound system; and two three-sided glass fireplaces. Moreover, the use of a 15.5-inch truss head and 2- by 8-foot framing in the post-frame structure allowed for R-30 blanket insulation in the walls. That is coupled with R50 blown-in fiberglass insulation and a R-48 structured insulated panel roof system.
Examples of Post Frame The following projects are Building of the Year award winners of the National Frame Building Association.
Residential Ranch
A Historical Store, Reborn Having used post-frame construction for many of its buildings, Byrne Dairy turned to post frame to replace its beloved Galeville store in Salina, New York. In addition to its speed of construction, energy efficiency, and cost-effectiveness, postframe construction was relied on to retain the undeniable charm of the existing historical grocery store. Today, the two-story, 5,800-square-foot building has the same look and layout of the old store, except that the second floor in the new store is not utilized. Construction took only 49 days, and the continuous insulation provides an exceptionally energyefficient building envelope.
Car Dealership Fuels Town Pride
This post-frame ranch home is both highly efficient and highend. Completed in 2011, the $1.5 million, nearly 6,000-squarefoot home features: • An attached 1,320-square-foot, four-car garage. • An 8-foot front timber-framed porch with cedar soffit. • A 24- by 10-foot covered rear deck area with exposed timber truss. • On the exterior: wainscot and siding and metal shingles. • On the interior: Douglas fir hand-hewn timber trusses; custom-built red oak cabinets; ceramic tile in the kitchen, 12 Defense Communities
Jeffrey’s Auto in Scottsburg, IN
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Special Section:
green Issue
Jeffrey’s Auto, a used car dealership office and maintenance shop, is considered a town landmark in Scottsburg, Indiana. Insulation was the big selling point for using post-frame construction for this 5,000-square-foot project. The office and maintenance shop are fully climate controlled, with an R-19 value and R-38 attic value. Another advantage was speed of construction. Despite having to work through several exceptionally cold winter months, the time of construction was only 196 days, from November 2010 to mid 2011.
The post-frame Greene Emergency Squad (EMS) ambulance and personnel quarters in Greene, New York, was selected by the Greene EMS members and Board of Directors primarily because it blended in with the surrounding neighborhood—a directive on the part of the village board. Postframe construction was selected over other construction types because of its energy efficiency and cost savings. The insulation, or R-value, of the building walls is R-19, and the ceiling is R-38. The 6,700-squre-foot facility provides the Greene EMS a place to train, house equipment, and socialize. It was constructed in about 10 months, well under the one-year construction deadline. Heritage Lodge at Wabash Park Camp in Clay City, Indiana, is used as a church camp retreat for meetings, retreats, and weddings. It houses six dorm rooms, each with its own bathroom; a kitchen; a 26-person meeting room; a central stone fireplace; and a wraparound porch. Unique exterior features include 36-inch cultured-stone wainscoting.
Design Matters
Heritage Lodge
This municipal facility was built for Saline County Ambulance, Kansas City, MO.
Two post-frame buildings demonstrate the important role that design plays in customers choosing post-frame construction. In both cases, building owners and local town officials placed equal, if not more, emphasis on building design as they did on cost, time of construction, and energy efficiency, in choosing post frame for their institutional projects. 14 Defense Communities
Wabash Park Camp Manager John Lancaster said that the post-frame building was chosen based on appearance, functionality, and cost, but emphasized the serenity that emanates from the design. “We have had guests use it during spiritual walks, small-group retreats, an outdoor wedding in our outdoor chapel area, and various other functions,” he said. “Heritage Lodge is a beautiful, unique building—a great place to relax, refresh, renew—and it garners multiple compliments.” The 5,000-square-foot lodge was constructed in under two months. For more information on the inherent sustainable advantages of post-frame construction, visit www. postframeadvantage.com. n Jane Martinsons is a writer for the National Frame Building Association. Reach her at jmartinsons@nfba.org, or visit the website listed above.
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Special Section:
green Issue
The Nature Connection 16  Defense Communities
Putting children back in touch with nature on the playground By Rebecca Beach
O
ne summer when our oldest child was 12 and the youngest was 5, our children asked permission to “run away.” We granted their request with the stipulation that they must come home every afternoon to help with gardening and the family business. They set up house on the banks of Buck Creek, which was down the hill on our wooded acreage. At one point, we were invited to a tasty meal they had cooked over the open fire, after which my husband and I returned home. To this day, our children all love being outdoors and have a genuine appreciation for all things natural. We credit this love of nature to their early freedom to explore the woods, creeks, ponds, and farms around us. Richard Louv’s book Last Child in the Woods ignited our passion for sharing the joys of nature with more than just our children, resulting in the development of a new line of products that encourage children to spend more of their day outdoors—Nature of Early Play®. We know that the outdoor world needs to be inviting, slightly mysterious, and full of surprises to keep children intrigued with exploring the natural world. Even in the confines of a day care center, it is possible to design inviting outdoor spaces, provided you have access to durable, weatherproof furnishings. While listening to the needs expressed by many early childhood caregivers and directors, we heard several concepts repeated over and over. These became the criteria for the Nature of Early Play product line development.
Authentic Play We intentionally designed products that allow children opportunities for authentic experiences with nature, gardening, music, and art. As an example, our Garden Roof House incorporates the concepts of green roofs, and gives children a chance to learn about reducing rain run-off and creating cooler micro-climates under a living roof. Our Nature Bowl allows children to touch, feel, and learn about natural “elements”—sand, water, dirt, shells, fish, and turtles—without having to go on a field trip. Our child-operated hand pump with recycling water reservoir can be used with a Nature Bowl, recirculating water troughs, or to help create a recirculating small creek in your play site. Surround your tiny creek with butterfly-attracting foliage like parsley for beautiful swallowtails, milk-
weed for monarchs, purple coneflower for a variety of butterflies, or the highly dependable butterfly bush. By installing a butterfly house, many science projects and nature observations become available through the study of the butterfly life stages: eggs, pupa, larva, and adult butterfly. Check out our bird house designed specifically for blue birds.
Green Learning By becoming knowledgeable and involved with “children’s garden” and “seed-to-table” movements, you can introduce multi-faceted outdoor projects and nature experiences into your curriculum and outdoor time. One of the beliefs of Reggio Emilia is that the environment is the third teacher, which fits perfectly with the garden program. “The Edible Schoolyard” by Alice Waters is a great resource. We have designed several products in assisting in the design of a children’s garden. The Nature Bowl with clear domed lid can be set up as a mini greenhouse to grow veggies and allow children the miracle of seed germination, plant photosynthesis, flowering, pollination, fruit production, and finally the incredible joy of picking that delicious organic tomato right off the plant. Try a determinate variety (does not have to be staked) like Washington cherry, which are high yielding, compact cherry tomatoes that can be containeror greenhouse-grown. Or you could try an heirloom cherry tomato such as the Principe Borghese tomato from Baker Creek Rare Seeds at www.rareseeds.com/store/vegetables/, and teach children about saving rare seeds. Our heavy-duty, recycled plastic planters or raised garden beds provide an easy solution to instant gardening. All you need to add is organic soil, seeds, and tiny hands. Our child-sized work bench works well for an outdoor table for holding soil supplies, while the Treasure Trays provide drawers for seeds, markers, and nature collections. And when it’s time to harvest, the clean up station features a hand-powered, self-priming, toddler-proof pump, which pulls fresh water from one reservoir into the stainless steel sink and drains into another reservoir for “gray” water, which can then be used to water the veggies. Take the gardening project all the way to include the children harvesting and preparing simple meals from produce that they grew. Try a simple Caprese salad with basil and tomatoes just harvested from their garden, sliced mozzarella for protein, and heart-healthy olive oil. Imagine how proud the July | August 2013 17
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kids would be to serve their parents Caprese salad and mint tea, all from plants they grew. Create a simple outdoor kitchen using our clean up station and stable table, and an outdoor eating area under shade trees with our children’s picnic table or classroom table. Add an adult bench and you have a perfect place for intergenerational communication.
Increased Access Creating a space for a music garden with our tuned drums, chime panels, Pagoda bells, and The Swirl adds a whole dimension to the outdoor learning environment. According to Freenotes, Harmony Park: “Music is brain food, training for life skills and brain development… Music is the only activity we know of that simultaneously uses all eight centers of the brain at once. During the ‘window’ of 3 to 7 years old, the ‘buttons’ on the dendrites of the nerves are measurably encoded for the rest of the individual’s lifetime.”Combine our outdoor musical instruments with natural elements to create a magical play environment. Creative care-givers now have access to products in our new Nature of Early Play line that allow them to design and build low-maintenance, durable infrastructures that invite children
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to spend more of their day outdoors and make it easy for caregivers who want to allow children the joy of plunging their hands in dirt or sand, and a place to rinse off before returning indoors, thus reducing facility maintenance. We offer heavy-duty, multifunction, highly durable, outdoor products made from 100 percent recycled plastic milk jugs—preventing 7 million milk jugs from going into a landfill. One of my favorite quotes regarding getting children outside is from Sweden, where children spend as much as 75 percent of their day outdoors: “There is no bad weather, only bad clothes.” Outfit your facility with the proper “clothes,” and watch nature grace your children’s lives. After years of reflection, we have concluded that, without some renewed thinking from care providers and some focused innovation on the part of manufacturers, many children will simply grow up having never experienced the joys of outdoor play. For more information on Play Mart’s Nature of Early Play, visit www.playmart.com. n Rebecca Beach is majority owner of Play Mart, Inc., and Board of Directors vice president. Reach her at rebecca@playmart.com.
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Seamless Seal Fort Drum, Jefferson County, NY
Spray foam insulation reduces energy consumption and improves quality of life By Monica Karamagi
T
he Department of Defense (DoD) has successfully been using spray polyurethane foam (SPF) insulation in domestic installations and forward operating bases (FOBs) for several years to reduce energy consumption, improve indoor environmental conditions, reduce mold, and increase the durability of barracks, tents, and operational structures. Given the intense conditions abroad, ranging from severe heat to sand storms, it’s easy to imagine the impact that air tightness and good insulation would have on energy consumption and comfort levels. Applying SPF to tents and temporary buildings increases structural stability and improves indoor air quality, especially in conditions prone to dust and sand storms. SPF also creates a significant sound barrier in barracks to allow troops a reprieve from the almost constant noise of generators, trucks, tanks, and aircraft.
Not surprisingly, SPF also is providing a significant reduction in the DoD’s energy consumption domestically, and is currently in use at more than 38 bases around the country.
A Critical Component Domestically, SPF has been a critical component for the DoD in meeting strict energy-reduction mandates, which have been a top priority for the federal government for more than 10 years. According to the U.S. Department of Energy (DOE), air infiltration accounts for a loss of 30 percent or more of heating and cooling costs. SPF insulation, more than any other insulating and air-sealing product, successfully addresses the three main challenges to improving the building envelope: • Uncontrolled air movement through the building’s shell • Moisture management • Indoor air quality July | August 2013 19
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SPF’s most significant benefit is that it is seamless, enabling applicators to avoid taping seams or detailed flashing around wall penetrations and cracks, which are all heat loss channels.
barrier, and a weather-resistant barrier. In this way, the SPF eliminates thermal bridging through studs and provides additional thermal resistance to the exterior of the buildings. A continuous approach is an increasingly common requirement in new commercial building energy Peterson Air Force Base codes. One of the most common At Peterson Air Force Base in areas for energy loss in commercial Colorado, SPF was used to insulate buildings is in thermal bridging, over 500 on-base family homes. It which occurs when a highly conwas applied in between the stud ductive material is used between the cavities, and the result was lower interior and exterior of the building. energy costs, reduced noise levels, Historically, buildings were and further savings due to smaller insulated on the inside. Thus, every heating, ventilation, and air condisteel stud was a conduit of heat loss tioning (HVAC) systems. in a cold climate, or air conditionUsing SPF to create a tight building loss in a hot climate. Insulation ing envelope eliminates unwanted between thermal bridges is of little noise and air infiltration. Combined help in preventing heat loss or with the use of controlled mechanigain. Achieving continuous insulacal ventilation, which introduces tion eliminates thermal bridging. clean, conditioned air into the buildSeveral types of materials can be ing in a regulated manner, indoor used to achieve continuous insulaair quality is improved. In leaky Spray foam insulation is applied in homes to reduce tion, with varying degrees of success homes, air moves randomly from energy consumption. and cost. New solutions available, unconditioned spaces like attics, crawlspaces, utility rooms, attached garages, and the outside like SPF insulation applied to the exterior (instead of between of the building, transferring dust, allergens, pollutants, exhaust studs), can be very effective for ensuring continuous insulation and meeting codes. fumes, and chemicals directly into the interior environment. SPF’s most significant benefit is that it is seamless, As one would imagine, the performance and design of the mechanical systems need to be matched with the perfor- enabling applicators to avoid taping seams or detailed flashmance of the building envelope. With the energy reduction ing around wall penetrations and cracks, which are all heat that tight buildings provide, HVAC systems can be signifi- loss channels. The spray application method allows for a truly continuous barrier. cantly downsized, saving upfront costs. Regardless of material selection, there are some concepts Key considerations are: • Ventilation rates and strategy as “fresh air” is no longer to keep in mind: • The air barrier should be continuous around the entire supplied through the gaps and cracks in the building building envelope. If you have to lift the pencil when • Use of sealed combustion or power-vented combustion tracing it, it’s not continuous. equipment to prevent flue gas spillage and back-drafting • Detailed sizing analysis (e.g., Manual J) to achieve a right- • The air barrier material selection needs to make sense for the cladding type, drainage plane requirements, substrate, sized HVAC system that minimizes upfront and operating and climate. costs, and does not short cycle and ensures comfort • Proper system design and equipment selection to ensure • Transition membranes and flashings are critical to performance. humidity control for comfort • Good duct design to ensure sufficient air mixing and • Air barrier transitions need to be detailed in the drawings per the manufacturer’s recommendations. distribution. • Workmanship and attention to detail are key for any air barrier installation, but some systems are more robust Fort Drum than others. At Fort Drum in New York, SPF was applied to five buildings (Operational Readiness Training Centers). SPF was utilized on • Define who has responsibility for the air tightness performance of the building. the exterior of the sheathing as continuous insulation, an air Through applications ranging from barracks to hospitals to hangars to single family housing, SPF is improving the energy efficiency, indoor air quality, and comfort at a number of domestic installations.
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• Ensure the trade responsible has the required training and experience. • Specify the Air Barrier Association of America (ABAA) requirements into a job for an ABAA-certified contractor, quality control checks, and in-field inspections.
Tinker Air Force Base At Tinker Air Force Base in Oklahoma, SPF was used to re-cover an existing roof to improve energy efficiency and fix leaks. When addressing major renovations in existing building stock, roofs are often a major concern. Roof failure is a primary cause for water intrusion into the building, and traditional methods of removing and replacing roofing material can be expensive and expose the structure to additional damage. SPF can be used as a material, offering waterproofing and increased insulation value. Further, the application of SPF to an existing roof structure is simple and fast. The expanding foam is simply applied directly over the existing metal, wood, concrete, membrane, or built-up roofing material. Once the SPF has been applied to the proper thickness, a layer of elastomeric coating or gravel is applied as a protective layer over the insulation. This combination of foam insulation and protective layer produces a durable, weatherresistant surface that is strong enough on which to walk.
Some of the benefits of using SPF for roof repair include: Increased insulation value Waterproofing and existing leak sealing Light weight Less building material hauled to site Less demolition and waste through avoidance of old-roof removal • Extended service life of more than 30 years • Reduction in thermal bridging • Reduction in air filtration from fasteners • Increase in the structural strength of the building by providing wind uplift resistance. For projects subject to the US Army Corps air tightness standards, SPF is an excellent choice for an insulation and air barrier system, helping the DoD meet its strict mandates for reduced energy consumption. SPF will consistently achieve a tight building envelope, leading to reduced energy consumption, improved indoor air quality, and an improved level of comfort for inhabitants. n Monica Karamagi is regional marketing and industry affairs manager for Huntsman Polyurethanes. Reach her at monica_n_ karamagi@huntsman.com or visit www.huntsman.com/sprayfoam for more information. • • • • •
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A Goal of Zero The military’s Net Zero goal is achievable with vendors committed to sustainability
By Wendell Hadden
I
Interface modular carpet tiles were used in office space at Fort Drum. 22 Defense Communities
t won’t take a secret weapon for the U.S. Army to achieve the Net Zero Installation Strategy it announced in 2011—working to reduce its environmental impact by reducing energy use, water use, and waste production by 2020. What will help: aligning with suppliers that are in lockstep with this commitment and that have demonstrated sustainability leadership. From our own experience at Interface, we know the goals are ambitious but scalable. In 1994, we began our own journey to be a more sustainable business. And in 2008, we publicly embarked upon Mission Zero®, a promise to close the loop on our raw materials supply chain, get off oil, and, ultimately, eliminate any negative impact the company may have on the environment by 2020. As a manufacturer of modular carpet tile—in an industry that relies heavily upon petroleum-based ingredients—this was considered a gutsy move. But there is measurable progress on all fronts. The Army’s pronouncement of Net Zero starts with the establishment of 17 pilot installations. While a few installations will incorporate all Net Zero initiatives, most will focus on one of the following: • Net Zero Energy—producing as much energy on site as is used. • Net Zero Water—limiting the consumption of freshwater resources and returning water back to the same watershed. • Net Zero Waste—reducing solid waste, reclaiming materials for recycling, and repurposing waste to energy.
Face fiber and backing from end of use carpet tiles are cleanly separated by machinery at the Interface ReEntry recycling facility.
Striving for Net Zero In an address to the Atlantic Council in Washington, DC, this past February, Katherine Hammak, Assistant Secretary of the Army for Installations, Energy & Environment, likened Army posts to small cities because they include infrastructure such as housing communities, retail establishments, and other essential services. She also acknowledged that the Army “is one of the largest, if not the largest, facility user of energy” in the country. Among the statistics she cited: The Army occupies a billion square feet of permanent building space throughout the U.S., as well as in Korea and Germany. Additionally, 106,000 homes are being used by 2.2 million soldiers and their families. And, just to give you an idea of what that means in energy usage, Hammak said the utilities bill alone for the U.S. was about $1.3 billion. “If you take into account the liquid fuels we use in theater, we’re somewhere around $5 billion a year. We use a lot of energy, and that’s why we looked at Net Zero. The overarching Net Zero plan must address the interconnections between energy, water, and waste.” From our perspective, by proclaiming its sustainability com-
mitment and enacting the pilot programs, the Army has taken an admirable step and sent a powerful message to the Americans it serves. Many of us in industry and the private sector have already been aggressively addressing these issues for decades, and we believe we can be helpful to the Army and any other military commands that are headed on the path to sustainability. We’re happy to cooperate and share our experience to help others adapt workable solutions and systems. We began tracking our own performance in 1996 with an eco-metrics system, so several key markers substantiate our credibility as a sustainability leader: • The carbon footprint of the average Interface product is down 19 percent since 2008. This reduction was achieved primarily by increasing the use of recycled raw materials in products and by improving process efficiency to cut required raw materials and waste. About 70 percent of the carbon footprint of carpet tile is in the raw materials and manufacturing stage. The remaining 30 percent is associated with the carpet tile’s delivery and installation, maintenance, and end of life. July | August 2013 23
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• Water intake per unit of production is down 81 percent since 1996. • Forty-nine percent of the total raw materials used by the company in 2012 were recycled or bio-based, including 36 percent of yarn and 51 percent of carpet backing. • In 2012 alone, our recycling program diverted 15 million pounds of carpet and carpet scraps from landfills, bringing our 18-year total to 268 million pounds diverted. • Energy use per unit of production is down 39 percent since 1996. Renewable sources provide 36 percent of the energy Interface uses. • Greenhouse gas emissions per unit of production from manufacturing facilities are down 41 percent since 1996.
A Valuable Resource Specifically, we see ourselves as a valuable Interface modular carpet tiles were a choice for family housing at Fort Drum. resource for the Army in its war on waste. We’re already a preferred floor covering brand recommended to military housing managed by Lend Lease and have a GSA agreement with the U.S. Army 2.0. This has become a template for other comparable operaexchange. Our relentless commitment to recycling is under- tions across North America as we guide these independent scored by our reclamation and recycling program, ReEntry® recyclers on how to incorporate the specialization of carpet recycling into their capabilities. Currently, we have ReEntry outposts in LaGrange, Georgia; Toronto, Canada; and La Mirada, California; with more to come. Perhaps one of the most exciting developments to report is our collaboration with yarn suppliers who are utilizing some much unexpected alternative materials, such as salvaged fishing nets and industrial sludge. The combination of these materials with recycled fiber we provide through our ReEntry process is yielding modular carpet tile that “wow”s with its beauty as much as with its composition of what is essentially among the vilest discards, garbage, and waste. So, our Mission Zero pledge is actually driving innovation. In fact, innovation is one of the most important, valuable, and beneficial by-products of sustainability. After all, necessity is the mother of invention—and it’s urgently necessary to find solutions for managing water, energy usage, and waste reduction. In setting a course for achieving Net Zero, the Army can expect to discover innovations of its own. It also can depend on those of us who have practiced experience and successes on the sustainability battlefront. We’re ready to be Army Strong. n New 100 percent recycled content nylon is yieled at Interface’s ReEntry facility and finds its way into new products.
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Wendell Hadden is vice president of Interface. Reach him at wendell.hadden@interface.com.
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Standing Army Strong Lend Lease has delivered 1,277 rooms to six Holiday Inn Express hotels like this one.
Thirty-nine installations across the U.S. will receive new and renovated hotels as the result of a partnership By Meryl Large Exley
26  Defense Communities
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n a political climate racked by deficit fears, cutting government spending has become a major call to action. However, at the same time, deteriorating and inadequate infrastructure present challenges that cannot be ignored. The answer? To make smart investments now that will save real dollars in the future. Several years ago, leaders in the U.S. Army determined that the lodging options on many installations were not up to the standards service members and their families deserve. A 2003 internal U.S. Army lodging study found that more than 80 percent of the existing lodging inventory needed to be recapitalized, costing the government more than $1.2 billion and taking 20 years to complete. Moreover, costs were soaring as travelers on business with the military were driving up reimbursement costs by choosing to stay in off-post hotels, which are generally more expensive. Repairs and renovations to existing hotels that would make them more competitive promised to be an extraordinary undertaking, consuming more resources than the military could afford. To solve the problem, the U.S. Army decided to call in outside help.
No Small Investment Selected through a competitive process, the U.S. Army reached an agreement with Lend Lease and its hotel operator, InterContinental Hotels Group (IHG), to deliver private hotels on installations across the U.S. and in Puerto Rico as a part of an initiative known as the Privatization of Army Lodging (PAL) program. The program leverages the government’s assets and raises private funds to deliver the new hotels. Lend Lease, an infrastructure and property solutions provider, is the exclusive asset manager, developer, and design builder for the U.S. Army’s entire lodging portfolio. IHG, one of the world’s largest hotel groups, is the PAL hotel operator. PAL is the Department of Defense’s only lodging privatization program. The new on-post hotels will be affordable and sustainable, and ensure high-quality lodging options are available to military travelers for decades to come. When concluded, PAL will represent an approximately $1 billion investment for the U.S. Army. The first phase of the program began in 2009 with Lend Lease assuming ownership of on-post hotel facilities at 10 installations. In 2010, the company was asked to implement the second phase of the program to renovate, develop, operate, and sustain hotels at an additional 11 installations. Lend Lease was offered the third phase of the PAL program in October 2011, and it officially launched on May 1, 2013, with the announcement of $465 million in project debt for Lend Lease to continue delivering almost 3,800 new or renovated hotel rooms on 18 more military installations. This third phase will be a massive undertaking, stretching over the next eight years and resulting in the construction of 1,018 new Candlewood Suites® brand hotel rooms and renovation of an additional 2,745 hotel rooms to Holiday Inn Express® brand standards. In total, the three phases of the PAL program will have resulted in over 11,000 new and/or renovated hotel rooms on 39 military installations nationwide. To date, Lend Lease has delivered six Holiday Inn Express hotels, a combined 1,277 rooms. In addition, there are currently five Candlewood Suites hotels under construction, including a 310-room Candlewood Suites on Joint Base San Antonio, Texas, that, once complete, will be the largest in the world.
Defense Comm Setting a New Standard Salsbury In One of the key goals of the program was to bring in brands that consumers know and trust. In addition to Holiday Inn Express and Candlewood Suites, a 141-room Staybridge Suites will be constructed at Fort Belvoir, Virginia. Amenities commonly found at the properties will include:
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• • • • • • • • • •
Modern furniture, fixtures, and finishes Fully-equipped kitchens Business and fitness centers Free guest laundry Free hot breakfast Weekly socials and events, such as BBQs New hotels built to LEED standards Pools Free high-speed Internet Courtesy on-post shuttle service
An extra—and popular—personal benefit to travelers is that they can take advantage of IHG’s guest loyalty program, Priority Club® Rewards, to be renamed IHG® Rewards Club in July of this year. To date, IHG Army Hotels has awarded more than 447 million points to service members for use in off-post hotels nationwide.
Benefits Add Up The PAL program is a smart investment for the U.S. Army in more ways than one. In addition to providing military members and their loved ones with quality lodging options on posts, PAL will save millions in expenses. The new hotels will provide rooms at a 25 percent
discount to standard room rates, saving on lodging per diem costs for those traveling on government business. Additionally, Lend Lease will assume responsibility for upkeep of the hotels until 2059. All hotel revenue after the payment of operating expenses is required to be spent on construction, renovation, and sustainment costs to ensure the quality hotels of today remain so for the next half-century. The new hotels have been well-received among service members and private business travelers alike. The U.S. Army’s Chief of Capital Ventures Directorate in the Office of the Assistant Secretary of the Army for Installations, Energy & Environment, Rhonda Hayes, has called the results “exceptional” and has said that Lend Lease’s expertise “remains key to the initiative’s long-term success.” The program has been a source of pride for Lend Lease, allowing the company a unique opportunity to play a role in improving the quality of life on post. The PAL program is not only raising the bar for on-post hotels, but also for what can be expected of military travel nationwide. America’s servicemen and women deserve no less. n Meryl Large Exley is the interim director of marketing, corporate affairs, Lend Lease. Reach her at meryl.large@lendlease.com.
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Accelerating Learning
The West Point Middle School project includes renovating the existing school and constructing a 31,000-square-foot addition.
The U.S. Army Corps helps support the Army family through school construction By JoAnne Castagna, Ed.D.
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n 1821, the U.S. Military Academy at West Point in New York established the first school on a military installation to serve the children of service members. Almost two centuries later, the West Point community and Department of Defense continue to be committed to providing these children an education to take them into the 21st century, even in the current tough fiscal times. This is being demonstrated with the muchneeded renovation of the historic West Point Middle School being completed by the U.S. Army Corps of Engineers, New York District. The school educates 300 students in grades five through eight. In 2011, Army Corps contractor Benard Associates of Wayne, New Jersey, began the renovation of the school. The project includes renovating the existing school that was built in 1934, which was designated a landmark; demolishing a wing to the school that was built in 1954; and constructing a new approximately 31,000-square-foot addition. The more modern 62,000-square-foot educational facility will include new state-of-the-art general purpose, art, science, and music classrooms that will have interactive Smart Boards and wireless Internet access. This includes a new digital arts lab and clay workroom in the art classrooms and a new acoustic band room, as well as a full digital video production studio. In addition, the school will have an improved cafeteria, playground, restrooms, library, parking area, and handicapped access, as well as a new central air system, security system, and fire protection and communication intercom system.
The updated West Point Middle School will be a contemporary, 62,000-square-foot educational facility.
This project is a testament to the military’s commitment to provide world-class educational opportunities for the children of the men and women serving in our nation’s military.
Incorporating Sustainability The new structure will meet the environmental requirements to be certified LEED Silver by the U.S. Green Buildings Council by incorporating energy-efficient doors and windows; additional windows to make use of natural light; energy-efficient hot water heating and chilled water cooling systems; upgraded insulation; water conserving toilets; and motion detector faucets. The West Point campus is filled with historic buildings, including the 80-year-old middle school. “To maintain the historic look and feel of the campus we did a few things,” said Larry Danner, project engineer and contracting office representative, U.S. Army Corps of Engineers, New York District. “In the new renovated 1934 building, we made sure that the new brick and precast bands and caps matched the existing building colors; we incorporated the original wood floors into the new main office spaces; and we used the original 1934 library shelving in the parent waiting area of the new main office.”
“The students are going to benefit greatly by this renovation,” said David Rudy, principal of West Point Middle School. “They will have access to learning spaces that are safe, modern, and efficient and they will have a setting in which 21st century curricular objectives may be pursued. This project also is a testament to the military’s commitment to provide world-class educational opportunities for the children of the men and women serving in our nation’s military.” The project is being performed in phases while classes are in session and is expected to be completed in 2014. “Recently, the Army Corps held a tour of the school for the parents and staff members,” said Rudy. “Several parents commented on the quality of the work, and the attention to detail that went into its outfitting. They also noted how well the exterior of the addition matched with the existing 1934 structure. This is a very happy community.” n Dr. JoAnne Castagna is a public affairs specialist and writer for the U.S. Army Corps of Engineers, New York District. Reach her at joanne.castagna@usace.army.mil. Follow her on Twitter at twitter.com/writer4usacenyc. July | August 2013 31
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Fort Changing Riley’s Landscape By Michelle Geering
New buildings and amenities improve everyday life for service members and families
A
t Fort Riley, Kansas, a master-planned community now sits on land previously used for training, barracks space, and parade grounds. In less than six years, Corvias Military Living designed and built nearly 1,400 homes and multiple community amenities, including an elementary school, in the post’s new Forsyth community. Corvias invested more than $207 million in the construction and development of the neighborhood.
. Ca tesy of U.S (photo cour
valry Museu
m)
The historic Forsyth area, circa 1940
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Forsyth Fast Facts: Through its partnership with the U.S. Army, Corvias began construction of Forsyth in March 2007, as part of its development plan for Fort Riley’s family housing areas. Construction was finalized in December 2012. Corvias managed the entire process from land development through construction and continues to manage and maintain the homes. The Forsyth community is Corvias’s first completed master-planned community in its portfolio, which includes more than 21,000 total homes at seven military installations across the country. The development of Linden Oaks, a master-planned community at Fort Bragg, North Carolina, will conclude this fall. A master-planned community includes several amenities not typically included in standard residential development such as numerous parks, walking or jogging paths, and athletic fields. “The ability to have a clean slate to build upon is what makes this project unique for Corvias. Many of our other projects are in existing neighborhoods,” said Brian Beauregard, program director for Corvias Military Living at Fort Riley. “We had the ability to turn a raw piece of land into its own small town with the comfort, quality, and convenience of off-post communities.”
Modern Homes
The 328-acre on-post community includes 1,389 three- and four-bedroom homes available for privates to lieutenant colonels. Corvias designed the homes to accommodate the needs of the modern family by including open floor plans, a second living area, upstairs laundry room, tornado safe rooms, storage areas, and master suites. Building energy-efficient homes also is a vital part of the housing program at Fort Riley. The homes were built using many products made from recycled materials and also feature sustainable elements such as Energy Star appliances, low-flow plumbing fixtures, high-efficiency HVAC systems, and other energy-efficient materials. “My family and I just moved from an older home in another neighborhood [at Fort Riley] and we could not be happier
� 1,389 homes � 328 acres � 2-mile walking/bike trail (one-way) � 10 miles of roadways
� 12 miles of water mains � 17 miles of sidewalks � 72 community garden plots � 10 playgrounds � 4 picnic areas
Construction by the Numbers: � 920 miles of electrical wiring � 4,167 exterior doors � 8,334 sinks � 15,279 windows � 27,780 cabinets � 66,672 gallons of paint � 213,906 lineal feet of guttering
� 2,778,000 square feet of shingles � 6.3 million square feet of sod � 12.5 million square feet installed sheetrock � 13.9 million framing nails
with the layout of this home,” said Specialist Scott Fletcher, a Forsyth resident. “My wife really loves being able to be a part of the family conversation or activity while she is cooking.” Families also can enjoy the convenience of 14 playgrounds or common areas, a 13,000-square-foot community center, soccer and baseball fields, a pedestrian and bike trail, community garden, and bark park. Corvias designed and developed the amenities to be conveniently located within the community and to offer families gathering and recreation options, which help build camaraderie and a sense of community. “I like having all the walking trails nearby and look forward to being able to use them when the weather is warmer,” said Fletcher. These amenities are available for all Corvias Military Living residents. Additionally, the Forsyth community is located near a new PX, a child development center, a fire station, and a newly remodeled commissary.
Corvias Military Living completed construction of 1,389 homes in the Forsyth community in December 2012. Thunder Road, pictured in the back of the neighborhood, was the last street to be developed in Forsyth.
July | August 2013 33
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Corvias Military Living Earns SatisFacts Top Resident Satisfaction Ranking Adapted from a Press Release Corvias Military Living, a division of Corvias Group, a privately owned, vertically integrated real estate solutions group, announced it has earned the highest resident satisfaction score among companies with portfolios larger than 10,000 units for the fifth year in a row, according to the 2012 SatisFacts Annual Resident Survey. Out of a possible 5.00 score, Corvias Military Living residents gave the company a 4.25 in the 2012 survey, placing the company in the superior resident satisfaction score category. Corvias’ property management teams also were rated as providing exceptional service at four
neighborhoods and superior service at 30 neighborhoods in the military communities it manages throughout the U.S. “Our mission is to deliver exceptional customer service for military families and single soldiers,” said John Picerne, president and CEO of Corvias Group. “We are honored to help care for our troops and their families here at home so they can focus on defending our nation. We feel very proud that our residents continue to find us worthy of earning this national recognition for the fifth year in a row.” The SatisFacts survey is a resident relationship management service for a range
of multi-family property management companies, including those that manage military housing. Residents served by nearly 200 property management firms participated in the 2012 survey interviews, which are voluntary and conducted at random over the phone and online. “We’ve always said that winning a national award validates that a company not only ‘talks the talk’ about service delivery, but also ‘walks the walk,’” said Doug Miller, founder and president of SatisFacts. “Our clients recognize that everyone wins when there is a passion for delivering world-class service.”
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| FEAT U R E |
“The Army and our partners have worked together to invest in amenities and services for Fort Riley families,” said Colonel William Clark, Fort Riley garrison commander. “The development of the Forsyth community alone is outstanding. When coupled with the other nearby services, it is extraordinary.”
Building Community The first homes in the neighborhood were available for occupancy in December 2007. Over the past five years, more than 2,400 families have moved into the community. Valerie Alexander, neighborhood manager, said seeing the neighborhood come together has been astonishing. “The excitement of giving families keys to a new home in the neighborhood has never diminished for us,” said Alexander. In August 2012, Corvias finalized another monumental construction project in the Forsyth community by completing the Lieutenant General Richard J. Seitz Elementary School, which is helping to ease overcrowding at schools on the installation. The on-post school is home to 675 kindergarten through fifth-grade students who live in the Forsyth community. Seitz Elementary is the first school built using the Military Housing Privatization Initiative (MHPI) legislation that was enacted in 1996. There
have been no similar projects to date, making this project one of the most innovative and creative uses of the MHPI legislative authorities by the Army and a private partner. “The school construction project at Fort Riley was a perfect fit with our business strategy and our mission to put families first,” said Beauregard. “We were happy to provide a muchneeded solution for the Army and the school district, and we are reminded of the significance of the project each morning as we watch the students walk or bike to school.” Helping families is a major component of any housing program. Mick McCallister, Residential Communities Initiative’s housing manager, said the partnership with Corvias Military Living is all about serving the families of Fort Riley. “Soldiers and their families are what we focus on every day. Our goal is to serve those who sacrifice so much for our nation,” said McCallister. To date, Corvias has built 1,394 new homes, renovated 1,195 existing homes, and constructed four community centers across Fort Riley. Corvias will continue new home construction, demolition, and renovations at Fort Riley through June 2016. n Michelle Geering is communications manager for Corvias Military Living. Reach her at Michelle.Geering@corvias.com.
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| FEAT U R E |
Mapping the Path Forward By Carol Casto
Using business process mapping to meet the Navy Housing mission
N
avy Housing customer services encompass the core customer service functions of home finding, issue resolution, listings management, and customer outreach. Each of these functions is provided at every installation to support the Navy Housing mission to assist customers with finding suitable, safe, and affordable housing. Within these core functions is a multitude of customer services that are more detailed and difficult to measure and standardize because each customer is unique. As we know, customers are not an asset with easily tracked maintenance costs or occupancy rates. Simply measuring the number of customers we’ve seen or counting the time we’ve spent with them doesn’t speak to the level of effort or the expertise required to meet individual customers’ needs. Customer satisfaction measurements—the traditional measure for customer services—can only help us understand customer satisfaction with the services we provide, but not whether those services are being executed properly or even necessary. To identify and measure the services we provide to ensure they are reliable and standardized, we must conduct a multi-dimensional and detailed review of what it takes to provide them.
Meeting the Mission Process mapping is a widely accepted project management tool that documents and outlines the steps it takes to move from a trigger, which sets the process in motion, to the desired output. Since all of our work begins and ends with our customers, each trigger must map to a customer need. In turn, each desired output must meet that customer’s need and achieve the Navy Housing mission to assist customers with finding suitable, safe, and affordable housing. In the case of Navy Housing customer services, most triggers are external to Navy Housing and driven by a direct customer need, such as a request for counseling and/or assistance, receiving complaints, or obtaining new listings from landlords. The activities that we implement when these triggers occur make up the bulk of the process map and include both activities July | August 2013 37
The landlord-tenant dispute process within the issue resolution function outlines the process from when the trigger of a landlord or tenant complaint is registered to when desired output of negotiated settlement is reached. It shows high-level decision points (diamonds) and activities (e.g., mediation and negotiation between parties), as well as relationships to other processes, such as the Complaint Inspection Sub-Process.
It is a long road from visual, high-level maps to detailed policy and performance measurement, and we are only at the beginning of that road. that must be performed and decisions that must be made to reach the desired output. The outputs support meeting the customers’ needs and achieving the Navy Housing mission, and result in informed and efficient placement into housing, up-to-date inventory of listings, mutual resolution, and, where necessary, referral to other offices. Once the output is reached, the process ends. Ultimately, these process maps document the services we need to provide to meet our customers’ needs and outline how providing them fulfills those needs. Navy Housing identified and mapped 15 processes across all four core functions. By documenting each process, we can set the ground rules by which all installations will operate. Because they are intended for all installations, they map the processes at a very high level. This high-level process mapping supports two needs—it gives adequate understanding of installation services to headquarters to ensure Navy-wide standardization and it provides flexibility to installations to tailor the process and deliver the output in a way that makes sense locally.
Standardizing, Measuring Services Once completed, the process maps will serve as a “charted 38 Defense Communities
course” and will enable us to see how the customer services we provide align with our customer needs and our overall goals. And while all of the core functions are already addressed in existing policy, a comparison of the policy with these process maps concluded that more robust and detailed policy is required to define and describe the customer service activities in order to ensure they are provided in a standardized and reliable way for customers. As the adage goes, “what gets measured gets done,” and a significant part of policy development also must focus on performance measurement. The process maps make it easier to identify key performance measures because we can now refer to concrete activities or decision points within the process that need to be measured to ensure standardization across the Navy. This will give us our first glimpse of data that can be compared across all installations. It is a long road from visual, high-level maps to detailed policy and performance measurement, and we are only at the beginning of that road. But even at this high level, the process maps enable Navy Housing staff to begin aligning their services with what the rest of Navy Housing is doing, and allow for better understanding of how their work directly relates to meeting customers’ needs and the Navy Housing mission. For the customer, they can expect more reliable and standardized services across the Navy. And giving our customers what they need and expect is at the heart of what we do. n Carol Casto is a housing referral services program analyst, Commander, Navy Installations Command. Reach her at carol. casto@navy.mil.
| FEAT U R E |
Committed to Quality
Public-private partnerships help to update military living spaces, like this bathroom.
Striving to provide safe, attractive, and affordable living for military families By Suzanne VanGilder
F
or active-duty soldiers, there is no such thing as part-time service. It is a lifestyle commitment for officers and enlisted personnel and their families. Over the last 17 years, the services, with authorization from Congress’s Residential Communities Initiative (RCI), have made a commitment to provide safe, attractive, affordable, modern communities and amenities for service members and their families. However, planning, funding, and implementing the nearly constant cycles of renovation necessary to keep homes in large-scale communities up-to-date also requires commitment. Which is why, in 1996, RCI opened the door for partnerships with private companies that can dedicate resources, expertise, and capital to long-term housing projects. July | August 2013 39
| FEAT U R E |
Since its inception, the program has been a success, transforming dilapidated neighborhoods into thriving communities. As private companies take on the responsibilities of managing military housing, they build relationships with vendors and service providers that continually streamline the building and renovation processes. Along the way, best practices for specification, application, and use of materials are established. In the end, a higher quality of lifestyle is being created for service members and their families. There are many privatization companies that work diligently to define and standardize best practices for sustainable military housing across a broad spectrum of fronts. From creating walkable/bikeable communities to installing high-efficiency appliances, military housing companies are creating communities that help soldiers to “Live Army Green.” While the homes themselves play an important role in conscientious development, so does the construction process. With many thousands of homes being constantly built and renovated, the right materials applied in the right way allow builders to reduce waste on a grand scale.
Best Practices It is impossible to record every best practice in place for all housing projects, but examining a single strategy from one company provides insight into how best practices run throughout the process. Corvias Military Living, the privatization company formerly known as Picerne Military Housing, provides a good example. As a vertically integrated group of companies, Corvias implements conscientious strategies that extend from the conceptualization stage through the logistics of construction and maintenance. “The seamless integration between development, construction, and property management enhances the quality of our projects,” says John Shay, senior vice president of construction for Corvias. “So when we make decisions, we really make the 50-year decision for products that last.” Over the past 14 years, Corvias has partnered with the U.S. military to build, renovate, and manage more than 21,000 homes and 30 million square feet of space on more than 25,000 acres of land. However, housing is not just about numbers, it is about the people who are committed to building quality. Even large-scale projects function on relationships and trust. Zooming in to look at the work being done at one installation provides a sense of the cooperative efforts and details that make a house a home.
Improving Fort Sill Fort Sill is located in Lawton, Oklahoma, and is a designated National Historic Landmark. It is the only active Army installation of all the forts on the Southern Plains built during the Indian Wars. More than 880 of the existing 1,411 houses were in desperate need of renovation. “We’ve been up here for about two years,” says Steve Ingersoll, director of strategic accounts for Armstrong Cabinetry, the vendor that supplies and installs cabinetry and countertops for Corvias at Fort Sill, as well as many other military 40 Defense Communities
housing projects. “Unless they are historic buildings, the existing homes are transformed through renovation,” says Ingersoll. “There are another two to three years projected for the initial full build-out at Fort Sill because Corvias is also in the process of building 432 new homes and state-of-the-art community centers.” Ingersoll uses materials specified by Corvias’ in-house design team. “Our ultimate goal is to ensure that our families and fellow team members find their respective living and working environments to be comfortable, functional, and appealing,” says Kerrie Iemma, senior vice president of design with Corvias Group. “In a nutshell, we are a support function because we branch across every business line to ensure that all our military posts are aligned with prescribed standards and specifications. Then we tie into regional influences for exteriors and community spaces.” Part of that support function is to make certain that homes are available and complete when they are expected. “Basically, they are turning the rehab units in 40 days,” says Ingersoll. “Once they get the notification from the sales and leasing office that a home is becoming vacant, they only have it under renovation for 45 days. So the companies that do business with Corvias either have to have products in stock, or have very short lead times for timely turnaround and minimal waste.” According to Ingersoll, an average of 10 medium renovations, six historic renovations, and18 new homes are completed monthly at Fort Sill. In addition to being readily available, the materials that go into the homes on Fort Sill also must be of a high quality that will last through a typical eight- to 10-year life cycle. Armstrong supplies the cabinetry built from renewable wood. High-pressure laminate (HPL) and solid surface countertops are supplied by Wilsonart. Both are engineered products, and the HPL is made from recycled materials. They offer great durability and a long life cycle. Designating reliable suppliers that can commit to a partnership is an important practice. “HPL in general is a great product,” says Ingersoll. “But really, at the end of the day, if everything is on a level playing field, Wilsonart provides the best service. They are very responsive as far as taking care of us as their customer, but they also take care of our end user.” Considering the scope of the projects managed by Corvias, dependability is crucial for vendors and service providers. “The team at Wilsonart just gets it done, day in and day out. And they have for years. We don’t have clients waiting for them to get back to us,” says Ingersoll. “If I ask them to do something I can cross it off my list and not have to follow up. That is a big plus because spending time chasing other subs down can eat through your day.”
The Comforts of Home The other aspect that Corvias takes into consideration is that while they are indeed managing large communities for military installations, they are still building homes, and those homes should feel “homey.” Although military families sometimes move through installations frequently, Corvias’ designers and community planners are dedicated to creating a comfortable lifestyle for residents. “Two of the things that are very important to
our designs are that they are consistent across installations and in appropriate alignment with rank,” says Iemma. “When soldiers PCS we want all the interiors to look the same. So one of the best practices we developed is to have relationships with select manufacturers. That helps us to provide predictable amenities for different ranks, and it also benefits when purchasing materials.” Part of that is creating designs that are in sync with the structure of military culture. While all homes are safe and comfortable, the standard of size and finishes reflect the soldier’s rank. For example, entry-level cabinetry may include 30-inch upper cabinets with Armstrong’s Siena Birch picture frame doors, while cabinetry for the upper echelon is 42 inches and finished with full maple overlay. The same holds true for countertops; ranks of JNCO receive Wilsonart Contract Laminate in Natural Nebula and SNCO/CGO receive the Silicon EV design. On the higher end, FGOs are appointed with Wilsonart Solid Surface Khaki Brown Tempest. This sort of attention to detail reinforces the structure that is the traditional foundation of the military lifestyle.
Building Belonging Beyond making the commitment to develop, construct, man-
age, and maintain physical edifices, Corvias is dedicated to building communities where residents enjoy quality of life and a sense of belonging. This includes such amenities as family support services, pools with lifeguards, playgrounds, bark parks, and community centers where activities and events are held. “Through the process of development, construction, and management, we are always mindful of the end user, our military families,” says Iemma. “We develop our design and construction practices so that we can give our residents something they can live in, use, and be proud of. We take a lot of pride in that. We are not just building homes, we are building communities, and that feels great for all of us involved.” At every level, from the services, to private management group, to subcontractor, and to supplier, trusted relationships and dedication to quality are the best practices for providing safe, attractive, modern homes for military members committed to serving our great country. n Suzanne VanGilder is the editorial director of Surface & Panel magazine, a quarterly publication with the tagline, “Uniting materials, technology, and design.” Reach her at svangilder@surfaceandpanel.com.
July | August 2013 41
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Plans for Privatization Lend Lease and Atlantic Marine Corps communities officially start Phase IV privatization initiative By Dixie Lanier-Johnson
A rendering from the Phase IV initiative. (Rendering attributed to JSA Inc. Concept by GGARC Inc. with Reilly Design.)
L
end Lease announced the successful close of Phase IV for Atlantic Marine Corps Communities LLC (AMCC), signaling the start of construction of new homes, new community centers, a new elementary school, and renovation of a historical structure. The closing of $78.9 million in government funding allows for further developments at Marine Corp Base Camp Lejeune, which includes: 136 new homes in the Knox Landing community, the addition of two new community centers with swimming pools, a 260-person elementary school, privatization and renovation of 42  Defense Communities
the historical General Officer Quarters at Marine Corps Recruit Depot (MCRD) on Parris Island, and the demolition of 136 homes at Pine Grove at Marine Corps Air Station (MCAS) Beaufort in Beaufort, South Carolina. The additional project was awarded by the Department of Navy under the Military Housing Privatization Initiative (MHPI), which has become a critical component in the effort to eliminate inadequate housing and foster a better quality of life for U.S. service members and their families. Lend Lease will finance, develop, build, renovate, and operate the site for 50 years.
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July | August 2013 43
| FEAT U R E |
New Opportunities “We are delighted to have been selected to pursue Phase IV and continue our ongoing partnership with The Department of the Navy and Marine Corps,” said Marc Sierra, managing director, Lend Lease (US) Public Partnerships. “This new opportunity will provide more homes and amenities for our military service members and their families where they are needed most and solidify our commitment and partnership with the Department of the Navy. Lend Lease, with 11 MHPI projects awarded to date, is a seasoned veteran in the public-private partnership arena, with more than 40,000 homes in its portfolio.” Listed on the National Registry of Historic Places, Quarters 1, located on MCRD, in Beaufort, South Carolina, is said to have been constructed in 1884, then extensively renovated and moved to its present location in 1890. Since 1932, most modifications have been relatively minor, with the shape and mass of the building remaining unchanged. Lend Lease plans to complete significant renovations to the home. These renovations will improve the functionality of the home and upgrade existing structural issues that require repair.
In addition to the renovations occurring on MCRD, Parris Island, 136 duplex-style homes on MCAS Beaufort will be demolished at Pine Grove. These homes are being removed from the inventory for operational requirements, due to their proximity to the flight lines. Marine Corps Base Camp Lejeune will gain an additional 136 new homes at the Knox Landing Community, located on Tarawa Terrace. The Knox Landing Community also will receive a new community center, featuring a large club room and multiple amenities for residents.
Focused on Community The addition of a brand new 260-student elementary school at the Knox Landing Community extends AMCC’s vision of creating special places for Marine Corps families. The school will be located in the Knox Landing community, which will be the nucleus for the large number of families living at Tarawa Terrace and Knox neighborhoods. The school will be designed to meet the Department of Defense Education Administration’s educational specifications for site planning, general building design, functional areas, infrastructure, and systems required. At the Midway Park neighborhood, a brand new community center and swimming pool will be added to the available amenities for residents and be built similar in design to other AMCC community centers. It also will have offices for community/property management staff. A large spacious club room and other amenities will be available for families to socialize and interact. The Phase IV closing marks the eighth year of operations for AMCC, during which more than 2,129 new homes were constructed and 1,925 renovations completed in more than 19 neighborhoods across the AMCC portfolio, located in four states. Demolition will begin immediately at Pine Grove in Beaufort, South Carolina, while the remaining design phases are completed for the new homes and community centers and the new 260-student elementary school. All construction work will be completed within the next three years. n
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Defense Communities For more information, contact Alison Bashian at 800/335-7500; alisonb@strattonpublishing.com; Fax: 440/232-0398. July | August 2013 47
PHMA Corporate Sustaining Members uuListings denote PHMA PLATINUM Members. APPLIANCES ABSOCOLD Corporation Tim McCullum P.O. Box 1545 Richmond, IN 47375 800/843-3714; fax 765/935-3450 E-mail: absocold@absocold.com Allied Contract Inc. Dawn Bradford 124 N. Peoria Avenue Tulsa, OK 74120 918/556-1241; fax 918/556-1245 E-mail: dawn.bradford@alliedcontract.com Capitol Supply David Ostan 1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 x5919; fax 954/907-0770 E-mail: dostan@capitolsupply.com uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: cynde.beedle@hdsupply.com Web site: www.hdsupplysolutions.com/gov uIntirion/MicroFridge Benjamin Otte 2 Annette Road, Suite 3 Foxboro, MA 02035 800/637-7567 E-mail: botte@microfridge.com Web site: www.microfridge.com Kenyon International Inc. Suzanne Owens 8 Heritage Park Road P.O. Box 925 Clinton, CT 06413 860/664-4906; fax 860/664-4907 E-mail: sales@kenyonappliances.com
ART WHOLESALERS Artline Wholesalers Puneet Bhasin 1 Midland Avenue Hicksville, NY 11801 800/678-6540; fax 516/931-5735 E-mail: help@artlinewholesalers.com
BAr code asset tracking BarTracks Benjamin A. Saltzer 2892 Collier Avenue San Diego, CA 92116 619/282-3211; fax 619/282-0108 E-mail: info@bartracks.com
BATH PRODUCTS Swanstone Corp. Robbin Mabery 515 Olive Street, Suite 1800 St. Louis, MO 63101 314/231-8148 x3225; fax 314/231-8185 E-mail: rmabery@swanstone.com
BEDROOM & LOUNGE FURNISHINGS uADM International Gary Raphael 5565 North Elston Avenue Chicago, IL 60630-1314 773/774-2400; fax 773/774-2099 E-mail: admchicago@admintl.com Web site: www.admintl.com uBlockhouse Contract Furniture Company Steve Perko 3285 Farmtrail Road York, PA 17406 717/764-5555; fax 717/767-8939 E-mail: sperko@blockhouse.com Web site: www.blockhouse.com uMarvin J. Perry, Inc. Jodi Perry Yeager 10563 Metropolitan Avenue Kensington, MD 20895 302/949-1301; fax 301/949-1304 E-mail: jodi@marvinjperry.com Web site: www.marvinjperry.com
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uListings denote PHMA GOLD Members.
uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: jgans@valleyforge.com Web site: www.valleyforge.com
BUILDING PRODUCTS American Direct Procurement Byron Whetstone 11000 Lakeview Avenue Lenexa, KS 66219 913/677-5588; fax 913/677-5576 E-mail: byronw@americandirectco.com uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: kieckm@wilsonart.com Web site: www.wilsonart.com
Cabinetry uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: kieckm@wilsonart.com Web site: www.wilsonart.com
Carpet & UPHOLSTERY cleaning uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: shawn.aghababian@coit.com Web site: www.coit.com
CLEANING & SANITIZING S&Y Trading Corporation Yohanan Berlinerblaw 2200 North Federal Hwy., Suite 229C Boca Raton, FL 33431 561/395-4333 or 800/309-3393; fax 561/395-4303 E-mail: sales@sandytrading.com United Laboratories, Inc. Eric Frazier 320 37th Avenue St. Charles, IL 60174 630/377-0900; fax 630/762-7377 E-mail: efrazier@unitedlabsinc.com
COMPACT KITCHENS Dwyer Products Toni Pahl 1000 Davey Road, Suite 100 Woodbridge, IL 60517 630/741-7900; fax 630/741-7974 E-mail: tpahl@dwyerkitchens.com
CONSTRUCTION uHunt Military Communities Richard Theroux 4401 N. Mesa Street El Paso, TX 79902 915/298-0479; fax 915/298-0478 E-mail: richard.theroux@huntcompanies.com Web site: www.huntcompanies.com
CONSULTANTS uuBooz Allen Hamilton
John Stowers 700 N. St. Mary’s, Suite 700 San Antonio, TX 78205 210/244-4200; fax 210/244-4206 E-mail: stowers_john@bah.com Web site: www.boozallen.com
uuMHLI Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: jonrmoore@earthlink.net Web site: www.mhli.org
Countertops VT Industries, Inc. Trisha Schmitt 1000 Industrial Park Holstein, IA 51025 800/827-1615; fax 712/368-2923 E-mail: jwitzke@vtindustries.com uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: kieckm@wilsonart.com Web site: www.wilsonart.com
DEBT COLLECTION FOR MILITARY HOUSING Carter-Young Inc. Steven Carter 1500 Klondike Road, Suite A210 Conyers, GA 30094 678/995-4242; fax 678/937-0609 E-mail: steve@carter-young.com
DEVELOPERS uuBalfour Beatty Communities
Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Web site: www.bbcgrp.com uClark Realty Stephanie Amateis 4401 Wilson Blvd., Suite 600 Arlington, VA 22203 703/294-4606; fax 703/294-4756 E-mail: Stephanie.amateis@clarkrealty.com Web site: www.clarkrealty.com uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: lcalenda@corvias.com Web site: www.corvias.com uHunt Military Communities Richard Theroux 4401 N. Mesa Street El Paso, TX 79902 915/298-0479; fax 915/298-0478 E-mail: richard.theroux@huntcompanies.com Web site: www.huntcompanies.com uuLend Lease (US) Public Partnerships, LLC Marc Sierra 1801 West End Avenue, #1700 Nashville, TN 37203 615/963-2694; fax 615/963-2686 E-mail: marc.sierra@lendlease.com Web site: www.lendlease.com uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Web site: www.lpcmil.com uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008; fax 856/355-1547 E-mail: rhansen@themichaelsorg.com Web site: www.themichaelsorg.com uNew Orleans Navy Housing, LLC Alex Lewis 8027 Jefferson Highway Baton Rouge, LA 70809 225/954-4828; fax 225/924-4945 E-mail: alewis@pm-br.com Web site: www.patricianmanagement.com
PHMA Corporate Sustaining Members uUnited Communities, LLC Mike Haydinger 78 East Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: mike.haydinger@fmgnj.com Web site: www.mcguiredixuc.com
DEVELOPMENT & PROPERTY MANAGEMENT America First Properties Niles Andersen One Burlington Place 1004 Farnam, Suite 400 Omaha, NE 68102 402/930-3013; fax 402/930-3047 E-mail: nandersen@afpmanagement.com uuBalfour Beatty Communities Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Web site: www.bbcgrp.com uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: lcalenda@corvias.com Web site: www.corvias.com uuForest City Angelo Pimpas 50 Public Square, Suite 1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: angelopimpas@forestcity.net Web site: www.forestcity.net uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Web site: www.lpcmil.com uUnited Communities, LLC Mike Haydinger 78 E. Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: mike.haydinger@fmgnj.com Web site: www.mcguiredixuc.com
DOG PARK EQUIPMENT Dog-On-It-Parks Nora VandenBerghe 626 12th Street SW, Suite 104 Everett, WA 98204 877/348-3647; fax 425/347-3056 E-mail: nora@dog-on-it-parks.com
DORMITORY FURNITURE uNorix Group Pete Graves 1000 Atlantic Drive West Chicago, IL 60185 800/234-4900; fax 630/231-4343 E-mail: pgraves@norix.com Web site: www.norix.com
DRAPERIES, BEDSPREADS, & WINDOW TREATMENTS Accessories for Contract Sales, Inc./Casson Art Carolyn Smart P.O. Box 4187 416 Starling Avenue Martinsville, VA 24115 276/638-1450; fax 276/638-3877 E-mail: csmart@casson4art.com uADM International Gary Raphael 5565 North Elston Avenue Chicago, IL 60630-1314 773/774-2400; fax 773/774-2099 E-mail: admchicago@admintl.com Web site: www.admintl.com Contract Décor Inc. Marc Stewart 72-184 N. Shore Street Thousand Palms, CA 92276 760/343-4444; fax 760/343-4441 E-mail: mstewart@contract-decor.com
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Mill Distributors Inc. Thomas Wieder 45 Aurora Industrial Parkway Aurora, OH 44202 800/322-6555; fax 330/995-9207 E-mail: twieder@milldist.com RMP Associates Rhonda Pearson 2208 Newcastle Street Brunswick, GA 31520-8737 912/280-0773; fax 912/280-0595 E-mail: rhonda@rmpassociates.com Southwest Décor Louisa Flores 3645 Fredericksburg Road San Antonio, TX 78201 210/732-9327; fax 210/732-9347 E-mail: louisa@southwestdecor.org Thomas W. Raftery Inc. Gary Rigoletti 1055 Broad Street Hartford, CT 06106 860/278-9870; fax 860/278-9873 E-mail: grigoletti@aol.com uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: jgans@valleyforge.com Web site: www.valleyforge.com
EDUCATIONAL Institute of Real Estate Management Nancye J. Kirk 430 N. Michigan Avenue Chicago, IL 60611-4090 312/329-6010; fax 312/410-7910 E-mail: nkirk@irem.org uuMHLI Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: jonrmoore@earthlink.net Web site: www.mhli.org
Electronic Locks uKaba Access Control Fred Crum 2608 Manor Oak Drive Valrico, FL 33596 813/634-3344; fax 813/654-7145 E-mail: fred.crum@kaba.com Web site: www.kabaaccess.com
Fabrics Mayer Fabrics Richard Mayer 321 S. Alabama Street Indianapolis, IN 46204 800/428-4415; fax 317/267-2629 E-mail: richard@mayerfabrics.com uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: jgans@valleyforge.com Web site: www.valleyforge.com
FAUCETS Moen, Incorporated David Ricci 7 Pointe Circle Jackson, NJ 08527 973/220-7859; fax 732/367-9215 E-mail: dricci@moen.com
FINANCIAL SERVICES uChase Gregory Murray 1390 Timberlake Manor Pkwy., Floor 01 Chesterfield, MO 63017 314/922-9030; fax 866/404-4920 E-mail: gregory.d.murray@chase.com Web site: www.chase.com
Fire, water, wind restoration uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: shawn@coit.com Web site: www.coit.com
FLOORING CBC America Dale Carson 1813 Augusta Boulevard Fairfield, OH 45014 631/835-0275; fax 631/864-8151 E-mail: dcarson@cbcamerica.com CCA Government Floors & Interiors Melanie Terrill 430 South Pickett Street Alexandria, VA 22304 703/370-0000; fax 703/823-8512 E-mail: mterrill@ccagsa.com Continental Flooring Company Diane Conti 9319 N. 94th Way, Suite 1000 Scottsdale, AZ 85258 480/949-8509 or 800/825-1221; fax 480/945-2603 E-mail: info@continentalflooring.com Shaw Builder Group Jeff Manley P.O. Box 2128 Dalton, GA 30722 706/275-2423; fax 706/428-3393 E-mail: jeff.manley@shawinc.com uSherwin-Williams Bill Rafie 101 Prospect Avenue, 10 Midland Cleveland, OH 44115 216/515-4313; fax 216/566-1392 E-mail: bill.g.rafie@sherwin.com Web site: www.sherwin-williams.com
FURNITURE Adden Furniture Inc. Linda Kane 710 Chelmsford Street Lowell, MA 01851 800/625-3876; fax 978/453-1449 E-mail: lkane@addenfurniture.com uADM International Gary Raphael 5565 North Elston Avenue Chicago, IL 60630-1314 773/774-2400; fax 773/774-2099 E-mail: admchicago@admintl.com Web site: www.admintl.com American Contract Furniture Lindsay Santos 106 North J Drive Boerne, TX 78006 913/422-5262 E-mail: lsantos@acftx.com uBlockhouse Contract Furniture Company Steve Perko 3285 Farmtrail Road York, PA 17406 717/764-5555; fax 717/767-8939 E-mail: sperko@blockhouse.com Web site: www.blockhouse.com CMA Inc. Paul Snyder 8425 Progress Drive, Suite BB Frederick, MD 21701 240/215-9700; fax 240/215-9721 E-mail: paul.snyder@cma-gsa.com uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: govsales@cort.com Web site: www.cort.com DCI Inc. David Kober 265 S. Main Street Lisbon, NH 03585 800/552-8286; fax 603/838-6826 E-mail: dkober@dcifurn.com
PHMA Corporate Sustaining Members Foliot Furniture, Inc. Alex Coallier 721 Boul Roland Godard St. Jerome, QC Canada J7Y4C1 800/545-5575; fax 450/565-8932 E-mail: alex@foliot.com GSA Integrated Workplace Acquisition Center Dan McAneney 20 North 8th Street Philadelphia, PA 19107 215/446-5094; fax 215/446-5115 E-mail: daniel.mcaneney@gsa.gov uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: cynde.beedle@hdsupply.com Web site: www.hdsupplysolutions.com/gov Integra, Inc. Chandra Putnam P.O. Box M Walworth, WI 53184 800/235-0234; fax 262/275-3614 E-mail: cputnam@integraseating.com KJL-Letts Design, Inc. Debra Joyce 1100 North Magnolia Avenue, #A El Cajon, CA 92020 619/464-8010; fax 619/464-8016 E-mail: debby@letts-design.com ModuForm, Inc. Thomas C. Hurd 172 Industrial Road Fitchburg, MA 01420-0004 800/221-6638; fax 978/345-0188 E-mail: thurd@moduform.com New England Woodcraft Peter Osborne 481 North Street P.O. Box 165 Forest Dale, VT 05745 802/247-8211; fax 802/247-8042 E-mail: sales@newenglandwoodcraft.com uNorix Group Pete Graves 1000 Atlantic Drive West Chicago, IL 60185 800/234-4900; fax 630/231-4343 E-mail: pgraves@norix.com Web site: www.norix.com Rodco-Brandt Juergen Richter P.O. Box 270 Mansfield, TX 76063 817/477-4118; fax 817/477-4728 E-mail: rodcobrandt@msn.com uRT London Abbi Adams 1642 Broadway Avenue NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: customerservice@rtlondon.com Web site: www.rtlondon.com Sauder Manufacturing Company Steve Britton P.O. Box 1000 Grabill, IN 46741 800/943-5263; fax 260/627-6496 E-mail: sbritton@saudermfg.com Savoy Furniture David Kratzer P.O. Box 248 300 Howard Street Montoursville, PA 17754 570/368-2424; fax 570/368-3280 E-mail: sales@savoyfurniture.com uThomasville Furniture Carole Snider 401 East Main Street Thomasville, NC 27360 336/476-2175; fax 336/472-4057 E-mail: csnider@thomasville.com Web site: www.contract.thomasville.com uTrade Products Corporation Allyn Richert 12124 Pope’s Head Road Fairfax, VA 22030 888/352-3580; fax 703/502-9399 E-mail: arichert@tradeproductscorp.com Web site: www.tradeproductscorp.com
Transformations Furniture Jaret Wieland 16840 State Road 37 Harlan, IN 46743 260/657-5527; fax 260/657-5691 E-mail: jaret@trfurniture.com Trinity Furniture Inc. Jorge Lagueruela P.O. Box 150 Trinity, NC 27370 336/472-6660; fax 336/475-0037 E-mail: sales@trinityfurniture.com uuUniversity Loft James Jannetides 2588 Jannetides Blvd. Greenfield, IN 46140 317/866-5755; fax 317/631-1516 E-mail: jj@uloft.com Web site: www.uloft.com
FURNITURE INSTALLATION uCrowning Touch Installations Richard Tyner 1801 S. Myers Street Oceanside, CA 92054 760/224-4555; fax 760/859-3330 E-mail: richardtyner@sbcglobal.net
FURNITURE REFINISHING & REUPHOLSTERING The Refinishing Touch Roberta Bernhardt 9350 Industrial Trace Alpharetta, GA 30004 770/642-4169; fax 770/475-4782 E-mail: marketing@therefinishingtouch.com
Government Meeting Planning uuMHLI
Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: jonrmoore@earthlink.net Web site: www.mhli.org
GROUNDS MAINTENANCE MANAGEMENT uDavey Commercial Grounds Management Blane Pshigoda P.O. Box 75563 Colorado Springs, CO 80970 719/638-1210; fax 719/638-1233 E-mail: blane.pshigoda@davey.com Web site: www.davey.com
GUEST AMENITIES American Hotel Register Company Jason Doonan 100 S. Milwaukee Avenue Vernon Hills, IL 60061 847/743-1554; fax 847/743-3554 E-mail: jdoonan@americanhotel.com
HOUSEHOLD & QUARTERS FURNITURE uRT London Abbi Adams 1642 Broadway NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: customerservice@rtlondon.com Web site: www.rtlondon.com
HousING PRIVATIZATION uuBalfour Beatty Communities
Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: cwilliams@bbcgrp.com Web site: www.bbcgrp.com
uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Web site: www.lpcmil.com
uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008 E-mail: rhansen@themichaelsorg.com Web site: www.themichaelsorg.com
Housing Referral Systems Runzheimer International Paul Giese 1 Runzheimer Parkway Waterford, WI 53185 262/971-2428; fax 262/971-2373 E-mail: pcg@runzheimer.com
Key Control uKaba Access Control Fred Crum 2608 Manor Oak Drive Valrico, FL 33596 813/634-3344; fax 813/654-7145 E-mail: fred.crum@kaba.com Web site: www.kabaaccess.com
LANDSCAPE MANAGEMENT Brickman Group Tom Davis 9250 Rumsey Road, Suite 200 Columbia, MD 21045 240/683-4343; fax 410/992-0943 E-mail: tom.davis@brickmangroup.com uDavey Commercial Grounds Management Blane Pshigoda 755 Highway 105, Unit # 16 Palmer Lake, CO 80133 719/491-3287; fax 719/572-0247 E-mail: blane.pshigoda@davey.com Web site: www.davey.com Munie Greencare Professionals Joe Munie 1000 Milburn School Road Caseyville, IL 62232 618/624-5005; 618/632-5475 E-mail: jmunie@muniegreencare.com TruGreen LandCare Anita Childress 7840 Bethlehem Road, Suite 100 Manassas, VA 20109 703/366-3260; fax 703/368-4687 E-mail: anita.childress@landcare.com
LIGHTING JES Lighting, Inc. Jamie Schumaker 5605 West Hemlock Street Milwaukee, WI 53223 414/760-3377 x201; fax 414/760-3380 E-mail: jamie@jeslighting.com
Lodging SUPPLIES BABCO International, Inc. Betsy Marco 911 S. Tyndall Avenue Tucson, AZ 85719 520/628-7596; fax 520/628-9622 E-mail: betsy@babcotucson.com
MAINTENANCE Windsor Industries Leean Bradburn 1351 W. Stanford Avenue Englewood, CO 80110 800/444-7654 x206; fax 303/865-2807 E-mail: leean.bradburn@karcherna.com
MAINTENANCE SUPPLIES uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: cynde.beedle@hdsupply.com Web site: www.hdsupplysolutions.com/gov Lowe’s Companies Amber Miller 1000 Lowes Blvd. Mooresville, NC 28117 704/758-2262; fax 336/217-2761 E-mail: amber.c.miller@lowes.com
July | August 2013 51
PHMA Corporate Sustaining Members Wilmar Industries, Inc. Chris Thompson 1141 Crabapple Circle Watkinsville, GA 30677 706/310-9529; fax 706/310-0184 E-mail: cthompson@wilmar.com
MATTRESSES uAmerican Bedding MFG, Inc. Dale Reynolds P.O. Box 1048 Athens, TN 37371 423/745-1512; fax 423/745-2772 E-mail: dale@americanbeddingmfg.com Web site: www.americanbeddingmfg.com LC Industries (Durham, NC) Dave Henderson 4500 Emperor Blvd. P.O. Box 13629 Durham, NC 27709 919/596-8277; fax 919/598-1179 E-mail: dave.henderson@lc-ind.com uLions Volunteer Blind Industries, Inc. Eric Carpenter 758 West Morris Boulevard Morristown, TN 37813 423/586-3922; fax 423/586-1479 E-mail: eric@volblind.org Web site: www.volblind.org Paramount Sleep Richard Diamonstein 1112 Kingwood Avenue Norfolk, VA 23502 757/855-3321; fax 757/855-2029 E-mail: rdiamonstein@kingkoilma.com Sealy Contract Leo Vogel One Office Parkway Trinity, NC 27370 336/861-3539; fax 336/861-4045 E-mail: lvogel@sealy.com SKYDEX Technologies, Inc. David Russell 12508 E. Briarwood Avenue, Suite 1-F Centennial, CO 80112 303/952-8930; fax 303/799-6434 E-mail: drussell@skydex.com Winston-Salem Industries for the Blind Mark Murray 7730 North Point Drive Winston-Salem, NC 27106 336/245-5759; fax 336/759-0551 E-mail: mmurray@wsifb.com
MOld remediation uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: shawn@coit.com Web site: www.coit.com
MORTGAGE SERVICES uWells Fargo Home Mortgage David Gibbons 2701 Wells Fargo Way Minneapolis, MN 55408 612/312-4363; fax 612/312-4390 E-mail: david.gibbons@wellsfargo.com Web site: www.wellsfargo.com/military
Online Military Classifieds SargesList Lisa Klinkhammer P.O. Box 88051 Steilacoom, WA 98388 916/761-8717; fax 866/637-2743 E-mail: Lk@sargeslist.com
Paints and Coatings PPG Architectural Coatings Korey Maryland 113 Blackwater Lane Irmo, SC 29063 336/254-2411; fax 866/247-6003 E-mail: kmaryland@ppg.com uSherwin-Williams Bill Rafie 101 Prospect Avenue Cleveland, OH 44115 216/515-4313; fax 216/566-1392
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E-mail: bill.g.rafie@sherwin.com Web site: www.sherwin-williams.com
PEST CONTROL uPayment Processing Services Military Assistance Co. Rick Boswell P.O. Box 1270 Elizabethtown, KY 42702 270/706-6220; fax 877/237-7960 E-mail: rboswell@fortknoxnational.com Web site: www.macallotment.com Protect-A-Bed Brian Hirsch 1500 South Wolf Road Wheeling, IL 60090 414/731-1663; fax 414/255-3478 E-mail: brian@protectabed.com Technicide Jim Harper 63 Via Pico Plaza #302 San Clemente, CA 92672 949/340-9532; fax 714/442-9638 E-mail: jim@technicide.com
PLAYGROUND EQUIPMENT ABC TEAM Playgrounds GmbH Rainer Kronbach P.O. Box 255 Ransbach-Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532 E-mail: rkronbach@abc-team.de Safeplay Systems Eric Torrey 4452 Winfred Drive Marietta, GA 30066 770/591-7000; fax 770/926-4194 E-mail: main@safeplaysystems.com Vortex Aquatic Structures Virginie Guilbeault 328 Avro Street Pointe-Claire, Quebec, H9R 5W5 Canada 514/694-3868; fax 514/335-5413 E-mail: vguilbeault@vortex-intl.com
Portable Moving & Storage Containers PODS Enterprises, Inc. Cherlyne Rouse 5585 Rio Vista Drive Clearwater, FL 33760 727/538-6418; fax 727/532-2660 E-mail: crouse@pods.com
PRivatized military housing Boyer Hill Military Housing Danny Davis 4049B Cambridge Loop Hill Air Force Base, UT 84056 801/784-5608; fax 801/784-5602 E-mail: danny@bhmh.com
PROPERTY MANAGEMENT uC E McKenzie & Associates, LLC Charles McKenzie 724 S. Shelmore Boulevard, Suite 100 Mt. Pleasant, SC 29464 843/849-1122; fax 843/849-0595 E-mail: cmckenzie@cemallc.com Web site: www.cemallc.com uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: lcalenda@corvias.com Web site: www.corvias.com uuForest City Angelo Pimpas 50 Public Square, Suite 1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: angelopimpas@forestcity.net Web site: www.forestcity.net uHunt Military Communities Richard Theroux 4401 N. Mesa Street El Paso, TX 79902 915/298-0479; fax 915/298-0478 E-mail: richard.theroux@huntcompanies.com Web site: www.huntcompanies.com
uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: smerrick@lpsi.com Web site: www.lpcmil.com uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008 E-mail: rhansen@themichaelsorg.com Web site: www.themichaelsorg.com uNew Orleans Navy Housing, LLC Alex Lewis 8027 Jefferson Highway Baton Rouge, LA 70809 225/954-4828; fax 225/924-4945 E-mail: alewis@pm-br.com Web site: www.patricianmanagement.com uUnited Communities, LLC Mike Haydinger 78 East Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: mike.haydinger@fmgnj.com Web site: www.mcguiredixuc.com uWinnResidential-Military Housing Services Patrick Appleby 6 Faneuil Hall Marketplace Boston, MA 02109 617/239-4590; fax 617/239-4482 E-mail: pappleby@winnco.com Web site: www.winnco.com
PROPERTY RESTORATION BELFOR Gina Dolezal 15600 Trinity Blvd., Suite 106 Fort Worth, TX 76155 972/975-1600; fax 972/988-0564 E-mail: gina.dolezal@us.belfor.com
REAL ESTATE SERVICES, PROPERTY MANAGEMENT, RELOCATION uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: govsales@cort.com Web site: www.cort.com uuForest City Angelo Pimpas 50 Public Square #1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: angelopimpas@forestcity.net Web site: www.forestcity.net uuMilitaryByOwner Advertising, Inc. David Gran 129 Lupine Drive Stafford, VA 22556 866/604-9126; fax 540/752-1591 E-mail: dave@militarybyowner.com Web site: www.militarybyowner.com PCS America, LLC Joe Lawrence 201 S. McPherson Church Road, Suite 202 Fayetteville, NC 28303 910/527-9300; fax 919/751-9815 E-mail: joe@pcsamerica.net uWinnResidential-Military Housing Services Patrick Appleby 6 Faneuil Hall Marketplace Boston, MA 02109 617/239-4590; fax 617/239-4482 E-mail: pappleby@winnco.com Web site: www.winnco.com
RECREATIONAL EQUIPMENT ABC Team Playgrounds GmbH Rainer Kronbach P.O. Box 255 Ransbach Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532 E-mail: rkronbach@abc-team.de
PHMA Corporate Sustaining Members uCreative Outdoor Designs Inc. Grace Keller P.O. Box 300 Ballentine, SC 29002 803/732-3620; fax 803/732-9210 E-mail: gkellerprescodi@msn.com Web site: www.creativeoutdoordesigns.com GameTime Stephanie Riggs 401 Chestnut Street, Suite 410 Chattanooga, TN 37402 423/648-5895 E-mail: sriggs@gametime.com Mueller Recreational Products Ross Heusman 4825 South 16th Street Lincoln, NE 68512 402/423-8888 x237; fax 402/423-1593 E-mail: rossh@muellers.com Play Mart, Inc. Tabitha Sani 170 Allens Way Somerset, KY 42501-6154 606/679-2572; fax 606/678-0911 E-mail: tabitha@playmart.com
ROOFING ABC Supply Co., Inc. Drew Denick 7760 South Tropical Trail Merritt Island, FL 32952 608/368-2503; fax 608/364-0503 E-mail: drew.denick@abcsupply.com
SEATING & TABLES Buzz Seating, Inc. Art Jacobs P.O. Box 31379 Cincinnati, OH 45231 877/263-5737; fax 513/772-7328 E-mail: art@buzzseating.com
uNorix Group Pete Graves 1000 Atlantic Drive West Chicago, IL 60185 800/234-4900; fax 630/231-4343 E-mail: pgraves@norix.com Web site: www.norix.com
SECURITY & SAFETY PRODUCTS CorKey Control Systems, Inc. Lin Sedley 2817 Milo Hae Loop Koloa, HI 96756 800/622-2239; fax 808/742-7652 E-mail: corkeyus@hawaiiantel.net uKaba Access Control Fred Crum 2608 Manor Oak Drive Valrico, FL 33596 813/634-3344; fax 813/654-7145 E-mail: fred.crum@kaba.com Web site: www.kabaaccess.com Onity, Inc. Ronald Kandcer 2232 Northmont Parkway Duluth, GA 30096 866/866-6489; fax 678/512-7565 E-mail: Ronald.kandcer@onity.com Stanley Security Solutions Jeff Huggins 112 Rivendell Court Mount Holly, NC 28120 980/721-3536; fax 704/827-0149 E-mail: Jeffrey.huggins@sbdinc.com Wooster Products, Inc. Chuck Hess P.O. Box 6005 Wooster, OH 44691 800/321-4936; fax 330/262-4151 E-mail: ceh@wooster-products.com
SHOWER BASES u Mincey Marble Mfg., Inc. Donna Mincey P.O. Box 2381 Gainesville, GA 30503 770/532-0451; fax 770/531-0935 E-mail: dmincey@minceymarble.com Web site: www.minceymarble.com
SOFTWARE RealPage, Inc. Stacey Blackwell 4000 International Parkway Carrollton, TX 75007 972/820-3015; fax 972/820-3383 stacey.blackwell@realpage.com Yardi Systems uu Brigitta Eggleston 430 South Fairview Goleta, CA 93117 805/699-2040 x1424; fax 805/699-2041 E-mail: brigitta.eggleston@yardi.com Web site: www.yardi.com
SOLID SURFACES Urban Systems Corporation Richard Engelstad 212 Van Buren Street NW Washington, DC 20012 202/243-7339; fax 202/547-0159 E-mail: rengelstad@urbanssc.com
SPECIALTY COATINGS MANUFACTURER uSherwin-Williams Bill Rafie 101 Prospect Avenue, 10 Midland Cleveland, OH 44115 216/515-4313; fax 216/566-1392 E-mail: bill.g.rafie@sherwin.com Web site: www.sherwin-williams.com
Reque site co st a free nsu davey.c ltation at om/ph ma
Missions change. Character shouldn’t. Since 1880, clients have trusted us to provide superior landscape care. Providing a safe and attractive outdoor environment for military families is what we do. Service with integrity is how we do it. Contract GS-21F-0060U
800.447.1667 x8266 davey.com/phma
July | August 2013 53
PHMA Corporate Sustaining Members STRATEGIC PLANNING/SURVEY SERVICES
UTILITY SUBMETERING & BILLING SERVICES
uCEL & Associates Inc. Kelley Calderon 12121 Wilshire Boulevard, Suite 204 Los Angeles, CA 90025 310/571-3113; fax 310/571-3117 E-mail: kelley@celassociates.com Web site: www.celassociates.com
Minol USA Tammy Cragg 15280 Addison Road, Suite 100 Addison, TX 75001 888/766-1253; fax 877/791-4775 E-mail: tcragg@minolusa.com YES Energy Management Brigitta Eggleston 2150 Lelaray Street Colorado Springs, CO 80909 719/632-9100; fax 719/632-4526 E-mail: Brigitta.eggleston@yardi.com
SURVEYS
PHMA International Officers & Board *Major General Del Eulberg, USAF (Ret.) President
*Elijah “Wilkie” Wilkerson, USA (Ret.) Executive Vice President
*Chris Cole, Private Sector Secretary
*Barry Scribner, Private Sector Treasurer
*Darlene McCoy, USMC Chairperson for Chapter Operations *Jon R. Moore, PHMA Executive Director M embers at L arge
Allen Frye, USAF Joyce VanSlyke, Army Judi Teague, Air Force Mary Scott, Army Robert Harris, Navy
*Indicates Executive Council Members
PHMA MISSION Contributing toward better quality housing for military members and their families by: u raising the level of housing proficiency and professionalism u improving communications and networking u offering education, training, and certification, and u recognizing and awarding housing professionalism. 54 Defense Communities
SatisFacts Research Doug Miller 2360 W. Joppa Road, Suite 322 Lutherville, MD 21093 866/655-1490; fax 866/655-1491 E-mail: dmiller@satisfacts.com
WALLCOVERING & PAINT/REPAIR
Temporary Quarters uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: govsales@cort.com Web site: www.cort.com M Rentals Mamie Salazar Harper 10910 Montana Avenue, #A El Paso, TX 79936 915/775-1155; fax 915/772-8304 E-mail: angelamrentals@yahoo.com
Training uCallSource Laura Bavetz 31280 Oak Crest Drive Westlake Village, CA 91361 818/673-4779; fax 888/299-0182 E-mail: lbavetz@callsource.com Web site: www.callsource.com
Fibreworks Sean Voyles 2417 Data Drive Louisville, KY 40299 866/459-4976; fax 502/271-5954 E-mail: sean@fibreworks.com
WHOLE ROOM PACKAGES uRT London Abbi Adams 1642 Broadway Avenue NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: customerservice@rtlondon.com Web site: www.rtlondon.com
Windows Ply Gem Industries Yuri Lawrence 818 Golf House Road W. Whitsett, NC 27377 540/420-3984; fax 540/484-6022 E-mail: ylawrence@plygemwindows.com
Reach the military and civilian decision makers who have the buying power authority worldwide. A D V E R TISE
IN
Defense Communities For more information, contact Alison Bashian at 800/335-7500; alisonb@strattonpublishing.com; fax: 440/232-0398.
REGISTER EARLY AND SAVE!
PHMA & NCR CHAPTER
2 13 GOLF TOURNAMENT
MARK YOUR CALENDAR FOR
18 OCTOBER 2013! The NCR Chapter 5 and PHMA are teaming up to host a PHMA Golf Tournament. All proceeds from this tournament will benefit the Fisher House Foundation and there will be a catered picnic lunch immediately following the tournament. For questions about this event, including Sponsorship Opportunities, contact Shannon Keating at smkeating@earthlink.net. REGISTER EARLY AND SAVE! Only $85.00 per player when you register by 31 September 2013. Price increase to $95.00 per player after 31 September 2013.
LOCATION: Fort Belvoir Woodlawn Golf Course at 8450 Beulah Street in Fort Belvoir, VA
REGISTER ONLINE TODAY | WWW.PHMA.COM
PHMA Corporate Sustaining Members A d vertisin g I n d e x Company,
Contact
Phone
Web Site
Balfour Beatty Communities
Kathy Grim
610/355-8206
www.bbcgrp.com
Page 6
Coit Cleaning & Restoration
Shawn Aghababian
800/367-2648
www.coit.com
18
Corvias Group
Amanda Filipowski
401/228-2800
www.corvias.com
7
Davey Commercial Ground Mgmnt.
Don Joy
330/673-9515 x 8318
www.davey.com
53
Extended Stay America
1-800-EXT-STAY (1-800-398-7829)
www.ExtendedStayAmerica.com
28
HD Supply Facilities Maintenance
877/610-6912
www.hdsupplysolutions.com
C2
Kenyon International
Suzanne Owens
860/664-4906
www.kenyonappliances.com
44
Lowe’s Companies, Inc.
Natalie Bartos
212/590-7431
www.lowesforpros.com/government
C3
MilitaryByOwner Advertising
Dave Gran
540/446-4676
www.MilitaryByOwner.com
21
SafePlay Systems
Eric Torrey
770/591-7000
www.safeplaysystems.com
34
Salsbury Industries
Ricardo Alva
323/846-6700
www.mailboxes.com
27
Speed Queen
Kate Holmes
920/748-1671
www.speedqueen.com
15
The Mohawk Group
877-275-6642
www.mohawkflooring.com/multifamily
29
The Refinishing Touch
770/642-4169
www.therefinishingtouch.com
36
Mario Insenga
Trinity Furniture Inc.
Jorge Lagueruela
336/472-6660
www.trinityfurniture.com
9
Universal Storage Containers
Rod Bolls
720/263-5687
www.universalstoragecontainers.com
1
University Loft Company
James Jannetides
317/631-5433
www.universityloft.com
C4
Valley Forge Fabrics
Jason Gans
954/971-1776
www.valleyforge.com
49
Vingcard, An Assa Abloy Group Co.
Ethan Mayeux
800-225-8464 x 7273
www.vingcardelsafe.com
41
Wells Fargo Home Mortgage
Customer Service
800/644-8083
www.wellsfargo.com
25
Yardi Systems, Inc.
Spencer Stewart
800/866-1144
www.yardi.com
5
Corporate Spotlight:
Corporate Spotlight:
CORT, a Berkshire Hathaway Company, is the nation’s leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring, and other services. With more than 100 offices, showrooms, and clearance centers across the United States; operations in the United Kingdom; and partners in more than 70 countries, no other company can match CORT’s breadth of services and commitment to excellent customer service. CORT is committed to serving members of the U.S. military and their families. By working strategically with privatized military housing companies to outfit base housing and model homes, CORT has helped transform military housing nationwide into an affordable respite for individuals and families. Through CORT’s partnership with the Folds of Honor Foundation, CORT provides educational scholarships for children and spouses of military service men and women killed or severely disabled while serving our country. For more information, visit www.cort.com.
At HD Supply Facilities Maintenance, everything we do is focused on making your job easier, helping to maximize your operational efficiencies and streamline your procurement processes. HD Supply Facilities Maintenance is dedicated to helping military and privatized housing and lodging buyers. We are a leading distributor of maintenance, repair, and operations products to military housing and lodging properties because we provide the best products, fulfillment, support, and services available. Our new Extended Inventory program provides thousands of additional product choices online and exemplifies our never-ending quest to provide more value to our customers. Federal government buyers can utilize our GSA Schedule contract to access thousands of products at competitive prices and comply with federal procurement regulations. Visit www.hdsupplysolutions.com/gsa for more details on our contract. Our dedicated government service team is ready to serve you. Visit us online at hdsupplysolutions.com/government, or contact us at 877/610-6912 or govsales@hdsupply.com.
56 Defense Communities
One less paper you have to push. Lowe’s can save you time and money on your everyday MRO supplies or building materials for your next big purchase. Through our TCPN, WSCA and GSA contracts, you remain compliant, and save time and money with our pre-qualified pricing. For more information visit LowesForPros.com/Government.
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We honor and thank you for your service
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