Defense Communities November/December 2015

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

COMMUNITIES NOVEMBER/DECEMBER 2015

Notice of PHMA annual membership meeting in January 2016 page 6

PHMA names 2015 scholarship honorees page 12

www.phma.com

Housing Privatization Forum unites profession to share solutions for the future page 18

Inside the the nation’s first hotel constructed with cross laminated timber

2015-2016 Defense Communities Buyer’s Guide page 43

Breaking Barriers

CONTENTS 24

18 SPECIAL SECTION— 2015: Year in Review

14 Breaking Barriers

Lend Lease is paving the way for new construction technology in military lodging by delivering the nation’s first hotel constructed using cross laminated timber.

By Jeff Morrow

18 All for One and One for All

Senior OSD and Services leaders and privatization partners came together in September for the Housing Privatization Forum to discuss top challenges, offer ideas, and reignite their shared passion to improve military housing.

By Del Eulberg and Barbara Sincere

24 Strength in Numbers

This year, WinnResidential MHS and Lend Lease worked together on a series of initiatives to increase occupancy and generate traffic, including utilizing online pay-perclick campaigns, developing a lead-sharing program, and more.

By Kristin Miller

28 Bringing Service Into the 21st Century

By embracing new technology, such as GPS tracking and an innovative phone system, Forest City Military Communities’ teams in Hawaii have been able to better receive and process resident requests while conserving resources.

By Susan Ridgeway

2 DEFENSE COMMUNITIES

32 32 Finding the Balance

In the face of reductions in troop strength and the BAH program, Corvias Military Living has rolled out several creative and innovative solutions to sustain and continue the mission at the installations where it operates housing.

By Amanda Filipowski and Angela Marcum

36 Sterling Service

In 2015, Lincoln Military Housing was recognized for providing premier customer service, receiving two resident satisfaction awards from SatisFacts Research.

By Ashley Gorski Poole

Don’t miss this column! n Housing Spotlights page 8

Defense

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

November/December 2015 u Volume 26, Number 6 u www.phma.com

COMMUNITIES A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association

FEATURES 37 Playing It Safe

New federal and state regulations have been introduced with a focus on improving products used in residential properties to keep residents safe, decrease energy consumption, protect the environment, and reduce utility expenses.

By Cynde Smith

40 Taking on the Tenant Waterfall

The key to success for implementation of the various levels of the tenant waterfall is to create a plan, communicate it to all stakeholders, and then stick to it.

By Vicki Sharp, NALP, CAPS, CDPM, PMIC

Defense Communities’ 2015-2016 Buyer’s Guide Check out the latest products and services from the military housing industry, and see how they can help streamline your efforts to improve life in our communities.

Page 43

Publisher Editor Production Assoc.

Art Director Ad Sales Manager

Josephine Rossi Barbara Sincere Christine Umbrell Janelle Welch Alison Bashian

Publishing Offices PO Box 223056 Chantilly, VA 20153-3056 703-662-5828 Advertising Sales Manager Alison Bashian 800/335-7500; fax 440/232-0398 alisonb@contentcommunicators.com Editorial Office 15004 NE 11th Street, Vancouver, WA 98684 571/594-1730 phmadefensecommunities@earthlink.net PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore

DEPARTMENTS 4 President’s Message

PHMA President Del Eulberg says that despite many changes and challenges, the association remains steadfast in its mission to provide quality housing for our Service members and their families.

50 Military Marketplace 52 Corporate Sustaining Members

54 Ad Index

6 Association News

PHMA announces a general membership meeting, and the 2015 Annual PHMA Scholarship and Writing Award winners are unveiled.

Please send your articles for Defense Communities to Barbara Sincere at phmadefensecommunities@earthlink.net.

ABOUT THE COVER: Construction of the Candlewood Suites hotel located on Redstone Arsenal, Alabama, where Lend Lease is delivering the first U.S. hotel constructed using cross laminated timber. Photo courtesy of Lend Lease.

Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Content Communicators LLC, PO Box 223056, Chantilly VA 20153-3056, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­ al sub­scrip­tion rate of $30.

Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices.

Defense Communities, ©2015, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net.

Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff.

Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net.

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

NOVEMBER | DECEMBER 2015 3

AS S O C I A T I ON NEW S

Annual Meeting of PHMA Members To Be Held January 2016

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otice is hereby given of the annual meeting of the members of the Professional Housing Management Association (PHMA) to be held at 154 Fort Evans Road NE, Leesburg, Virginia 20176, on Jan. 15, 2016, at 10 a.m.

One item of business to be considered is a proposed amendment to the Articles of Incorporation of PHMA to add entities qualified as charities or educational institutions under Section 501(c)(3) of the Internal Revenue Code as permissible recipients of the assets of the corporation upon any dissolution of the corporation in the

future, and such other business as may be present for consideration. Voting members will be entitled to vote upon the proposed amendment and such

other business as shall be presented for a vote.

Attendance may be in person or remote participation by calling 877/788-8419, Participant Passcode: 9630509. For directions to the corporate offices at 154 Fort Evans Road NE, Leesburg, Virginia 20176, or for questions concerning the meeting, please call 703/771-1888, ext. 12.

This notice is given on Nov. 18, 2015, which is the official date of the publication of this issue of Defense Communities, a copy of which is hereby sent to every voting member of PHMA. n

2015 Writing Award Finalists Announced

By Barbara Sincere

A

s in previous years, PHMA is pleased to recognize outstanding service to the professional housing management community, as well as Service members and civilians worldwide, through writing excellence in Defense Communities. All PHMA members in good standing who contributed a bylined article for any of the six issues published during 2015 are eligible.

The six finalists for the Defense Communities 2015 Writing Excellence Award include the following: January/February: “The Next Generation of Bachelor Housing” - By Kevin Harrington, Angela Pettigrew, Mary Simmerman, and Rick Worell (Marine Corps) March/April: “Model Behavior” - By Lacey Purcell, Marketing Coordinator for Lend Lease Public Partnerships May/June: “Be Present!” – By Laylan Pennel, Balfour Beatty Communities LifeWorks Coordinator at Whiteman Air Force Base July/August: “Finding Solutions Together” - By Ashley Gorski Poole, National Marketing Manager for Lincoln Military Housing September/October: “Lock Into Window Safety” - By Kari Diaz, Military Marketing Manager for Forest City Residential

6 DEFENSE COMMUNITIES

November/December: “Finding the Balance” - By Amanda Filipowski, Communications Director, and Angela Marcum, Regional Public Affairs Manager, for Corvias Military Living Congratulations to all finalists. A committee of judges composed of PHMA staff members will review the articles from the six finalists and determine the “Writer of the Year” and also will make a selection for the “Best Cover of the Year.” The winners in both categories will be announced in the first 2016 issue of Defense Communities.

It is thanks to these and many other generous contributions provided throughout the year that the magazine is able to maintain its high standard. It has been a wonderful first year as editor. I have enjoyed working with everyone—I wish I could nominate all of you!—and I value your time and assistance. A big thanks to all of you for your continued support of PHMA and Defense Communities—it is appreciated! n Barbara Sincere is the editor of Defense Communities magazine. Reach her at phmadefensecommunities@earthlink.net.

AS S O C IA T I ON NEW S

2015 PHMA Scholarship Winners Announced

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ach year, the PHMA Scholarship Program provides financial support so that members and their families can pursue their educational goals. In order to be eligible for scholarships up to $2,500, applicants must be prospective college freshmen, full-time college students in good academic standing, or graduate students in good academic standing and taking a full course load. Candidates were assessed on a combination of academic achievement, goals, personal essays, and more.

PHMA is proud to announce the 2015 scholarship winners. Congratulations to these promising individuals, and thank you to all who entered in continued support of PHMA: First Place: $1,750 to Kameel Isaac, graduate student, The University of Texas at Austin—PHMA Member John Busca

Second Place: $1,250 to Nicholas Sample, freshman, The College of New Jersey— PHMA Member Richard Sample

Third Place: $1,000 to Caitlyn Carson, senior, The College at Brockport-SUNY— PHMA Member Genevieve Bauer

Fourth Place: $750 to Annemarie Lyons, freshman, The University of Virginia— PHMA Member Douglas A. Lyons

Fifth Place: $750 to Jennifer Sissel, senior, Midwestern State University—PHMA Member Pama Sissel

Alan Bergo Annual Scholarship: $1,000 to Theran Brooke Guiot, junior, The University of Missouri-Kansas City—PHMA Member Theran Lynn Melin

The following individuals received $500 scholarships: Haley Hinton, freshman, The University of Connecticut—PHMA Member Michelle Hinton

Alisa Isaac, junior, The University of Texas at San Antonio—PHMA Member John Busca

Aaron Kellett, senior, Temple University— PHMA Member Clifford Kellett

Benjamin Kellett, sophomore, Temple University—PHMA Member Clifford Kellett

Caitlin Falls, freshman, New York University—PHMA Member David Falls

Grace Carson, freshman, State University of New York at New Paltz—PHMA Member Genevieve Bauer

Sydney Washburn, sophomore, Emmanuel College—PHMA Member Deborah Washburn

Ashley Sissel, junior, Dartmouth College— PHMA Member Pama Sissel

Taelor Washington, freshman, Salve Regina University—PHMA Member Yvette Thompson n

NOVEMBER | DECEMBER 2015 7

H OUS I NG S P OT L I GHT

ARMY

Training for the Future Fort Leavenworth, Kansas

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n September 2015, Department of the Army civilians, foreign nationals, and senior military leaders from Army installations throughout the United States, Germany, Japan, and Korea met at Fort Leavenworth, Kansas, to participate in an Army enterprise training event. Similar to a successful training held in 2014, this year’s theme was “Housing the Force 2025,” emphasizing training that is relevant today while focused on the inevitable changes from a transforming Army.

In April 2015, a team of senior careerists from Headquarters (HQ), Installation Management Command (IMCOM), Office of the Assistant Chief of Staff for Installation Management (OACSIM), and the Deputy Assistant Secretary of the Army (DASA) for Installations (Housing and Partnerships) offices met to plan the agenda and courses for the “Housing the Force 2025” training event. The team’s specific focus was to identify areas that present significant challenges to the housing careerist, policy changes that impact Service members’ decisions on where to live, and the impacts of increasingly constrained resources. The team drafted a curriculum that would provide attendees with the necessary tools and information to help guide their decisions as the Army’s reduction in force continues to change the dynamics of serving Soldiers.

It also was imperative that the curriculum be of value for all careerists, whether they manage barracks in Korea, off-post housing in Japan, or traditional Army housing in Europe—or perform oversight of the privatized housing in the U.S. In

8 DEFENSE COMMUNITIES

Europe, some housing managers are Local National careerists, and while these professionals may not be assigned responsibility for oversight of privatized housing in the states, they are responsible for career development of the U.S. personnel they supervise. “Allowing Local Nationals to attend the training is imperative to building and improving relationships with our counterparts from all over the world, and has a positive effect on the morale of host nation employees and their loyalty to the

cial management specialist from Fort Bliss, Texas. “Several of them have been ‘the boots on the ground,’ and they shared a lot of knowledge with us.”

The Army’s privatization partners also contributed to achieving the team’s goals for the week by providing instructors and curriculum on subjects such as “Delivering Excellent Customer Service,” “Renewable Energy/Energy Efficiency,” and “Managing Historic Properties.” These courses were just

“Allowing Local Nationals to attend the training is imperative to building and improving relationships with our counterparts from all over the world...” —Ingrid Misch United States Army,” said Ingrid Misch, chief, Housing Division, U.S. Army Garrison Ansbach, Germany.

Serving as instructors, the subject matter experts from IMCOM, OACSIM, and DASA delivered 35 training sessions to 178 attendees on topics such as “Emphasizing Housing Service Office’s Core Competencies” and “Army Barracks Management Program,” as well as “Residential Communities Initiatives (RCI) Compliance Basics.”

“I was very impressed by the fact that the high-ranking, very professional individuals from IMCOM and OACSIM provided the training,” said Tammy Mathis, an RCI finan-

as valuable to personnel working in privatized housing as they were to careerists responsible for finding rental housing in Korea or Germany.

Fort Leavenworth’s privatization partner Michaels Military Housing provided a tour of its beautifully constructed homes and community amenities. The tour provided a rare opportunity for many housing professionals stationed overseas to see firsthand the types of homes the Army’s partners have delivered and continue to deliver to Soldiers and their families.

Another valuable aspect of the training event was the opportunity for attendees to network with

their peers from other installations throughout the week. “The group sessions, free flow of questions and answers, and even sharing meals with other attendees at the training center and in the hotel are a great way to interact and understand the different perspectives,” said Judi Teague of Housing Branch, IMCOM—Europe. “Although you cannot exactly quantify the networking value of the training, it remains an essential aspect of such an event.”

One of the many topics discussed during the general session was the subject of substantial manpower reductions over the next four years.

The reduction in manpower prompted attendees to consider the impact these reductions will have on every aspect of the Army Housing mission.

As a result, a group of housing managers was selected to review the tasks housing offices typically perform today, determine which are relevant in today’s digitized world, and seek opportunities to improve how we deliver the services to our customers more efficiently. “We are facing unprecedented times in housing our nation’s Soldiers,” said Ivan Bolden, chief, Army Partnerships, OACSIM, The Pentagon, Washington, D.C. “Challenges such as troop reductions and a reduction in the Basic Allowance for Housing (BAH) Program (which includes the elimination of the renter’s insurance as a component of BAH) will result in challenges and cause us to make tough choices in the future. It is important that housing professionals and our partners alike think strategically to mitigate these future challenges.”

Irma Banks, unaccompanied housing area manager, Fort Bliss, Texas, eloquently synopsized the need to change how we do business when she noted, “As our force is changing, we have to change along with our American heroes.”

Senior executive Service directors from IMCOM, OACSIM, and DASA fully supported the training event, taking an active role in developing the curriculum, reviewing progress, and providing the resources necessary to ensure the training was postured for success. These individuals traveled to Fort Leavenworth to personally address the participants in a general session and shared their

careerists. A segue to this session was presented by Mark Hjuler, HQ IMCOM Housing Programs, who provided details to the command’s various training programs and initiatives to complement careerists’ professional development opportunities. “The sessions created a clearer picture on many of the opportunities for training and advancement within the career field,” said Paul

“We are facing unprecedented times in housing our nation’s Soldiers.” —Ivan Bolden views about dwindling resources, the changing roles and responsibilities between the various echelons of the Army, and collaboration between the various headquarters elements. They also reassured the audience that most changes would be transparent to the garrisons.

The Housing Management Career Program (CP) 27, one of the Army’s 41 career programs, encompasses 650 professionals who collectively provide 10,000 years of direct experience in managing the Army’s housing programs. Suzanne Harrison, the functional community manager, presented “The Functional Chief’s Perspective,” giving insight into the central focus of the career program, the dynamics of its members, and the details of the Department of Defense (DoD) Competency Management Process in compliance with the statutory requirement “to identify workforce competencies, assess the gaps, and implement workforce strategies to meet mission needs.” Harrison explained the five tiers of the DoD Competency Management Process and its applicability to the Army’s housing

Claybaugh, a housing management assistant at Ansbach, Germany.

Soon after the IMCOM team members returned home, they began to file away their spreadsheets and briefing notes, draft many thank you cards, analyze the participants’ feedback, and quickly return to performing their normal duties, while at the same time jotting down notes and ideas for next year’s training for the Army’s housing professionals. What can we do to improve the training? What curriculum was a success? Which topics were relevant to our audience? Those questions will be answered, and preparations for next year’s training and location will be announced at a later date. It was a successful and valuable week for the instructors, guest speakers, and participants, and all eyes are set on the next event in 2016. n Connie Glenn is chief, Housing Division, Headquarters, U.S. Army Installation Management Command.

For more information about Army Housing, go to home.army.mil/SITES/ OPERATIONAL/G4/PW/hd/SitePages/ Home.aspx.

H OUS I NG S P OT L I GHT

AIR FORCE

Serving Those Who Serve Forest City Military Housing Southern Group or many, a home is more than having a roof over your head. Home can be the place that connects you to a community. It is the place where relationships develop, where meals are shared, and where moments become memories. For many men and women in uniform, home is one of the primary reasons they choose military service.

Almost 20 years ago, the enactment of the 1996 Military Housing Privatization Initiative (MHPI) enabled the Air Force to turn to the private sector with this concept of home and begin new efforts to improve the quality of life for those living in Air Force-owned houses.

As a result of MHPI, Air Force housing has greatly improved the condition of military housing. Inadequate units were replaced with thousands of new and renovated homes—not only more quickly but also more efficiently than the traditional military construction process would have allowed.

For Air Force housing privatization projects, such as Forest City Southern Group, these massive overhauls and improvements were completed during the Initial Development Phase (IDP), the first phase in a 50-year business agreement between the project owner and the Air Force. In October 2011, the housing at Southern Group, which encompasses the housing units for Joint Base Charleston and Arnold, Keesler, and Shaw Air Force Bases, was privatized. The demolition and construction of new homes began shortly thereafter, and so did the partnerships between stakeholders, united by goals of improving housing opportunities for Airmen and

10 DEFENSE COMMUNITIES

Photo: Matt Forney

F

A newly constructed duplex for Junior Non-Commissioned Officers. The home is located Joint Base Charleston and is one of the housing options provided by Forest City Military Communities. During the Initial Development Period, a total of 335 homes were completed.

their families and providing a place that they could call home. During the IDP, the project owners also transitioned the military housing neighborhoods to residential communities and connected with their residents as they grew to understand and learned how to better serve those who serve the country.

The Forest City housing professionals were given the opportunity to get to know their residents and literally become neighbors with them, as they used homes for property management offices until community centers were delivered in 2012 and 2013 at three of the four bases. During that time, many social events and resident activities were held in the streets of the neighborhood, further strengthening the community they had become a part

of. The transitions throughout the IDP required all parties to maintain positive working relationships and remain in constant communication with one another in order to stay on schedule, make proactive decisions, and solve problems along the way.

The Southern Group project not only completed the IDP on time, like many of the other projects, it delivered all 2,185 homes three months ahead of schedule. While almost all of the projects have completed the IDP—a milestone that marks the end of all major development activity—the successes seen across the Air Force housing privatization portfolio have been more than just the improvements to the “bricks and sticks.”

Portfolio wide, projects currently exceed the target of 96 percent for

AIR FORCE

Photo: Kemberly Groue, U.S. Air Force

H OUS I NG S P OT L I GHT

Ribbon cutting ceremony for a new community center located in the Bay Ridge Housing area on Keesler Air Force Base, Biloxi, Mississippi.

(From left to right) John Hoyt, VP, Forest City Military Communities and the project executive for the Air Force Southern Group privatized housing project; Yesiann Morales, 7, her sister, Angelee, 11, and Brigadier General Bradley Spacy, Wing Commander of the 81st Training Wing at Keesler Air Force Base.

on-time response and completion of service orders. Resident satisfaction also has steadily climbed over the years. A 2014 survey rated resident satisfaction at 90.3 percent positive—an improvement of three service levels over the past decade. With the completion of the IDP, many projects, such as Southern Group, will shift their focus to sustainment and continued customer service—saving for the future in order to use the funds that have been set aside for out-year developments and improvements. The Air Force

12 DEFENSE COMMUNITIES

housing privatization program also is shifting its focus to continue to improve the program, to build upon the partnerships between project owners and the Air Force, and to make projects more viable.

The 20th anniversary of the MHPI in 2016 is a milestone that will serve as a platform for an Air Force campaign promoting program understanding and advocacy through stakeholder engagement, education and training, and outreach. These efforts will focus on the value of the Air Force housing privatization

program while establishing positive and collaborative relationships among all stakeholders. As the Air Force housing privatization program continues to evolve through partnerships in the next phases of each 50-year project, the goal remains to provide Airmen and their families with better houses, strong communities to thrive in, and a place they consider home.

Lt. Col. John C. Blackwell is chief, Air Force Portfolio Management Division, Air Force Civil Engineer Center.

SPECIAL SECTION— 2015: Year in Review

Breaking Barriers Lend Lease is paving the way for new construction technology in military lodging with the use of cross laminated timber

O

Photo: Lend Lease

The hotel structure consisted of 1,200 CLT panels, 11 columns, 44 beams and more than 201,000 CLT fasteners. It took 10 weeks to erect the 62,699 SF structure. The hotel will be four floors and have 92 suites.

14 DEFENSE COMMUNITIES

n April 16, 2015, the Lend Lease team was joined by the Honorable Katherine Hammack, assistant secretary of the Army for Installations, Energy, and Environment, at the construction site of a new Candlewood Suites hotel on Redstone Arsenal, Alabama. Hammack was quoted in the Redstone’s newspaper talking about the construction of the new hotel: “I think this is fascinating,” she said. “I think it is the responsibility of the Army and really the whole government to kind of lead the country and try new things. This [construction technology] is safer, viable, and it’s of benefit to our nation. It makes use of fast growth lumber that’s usually not in the dimensions you can use for construction. We’re excited to see this get off the ground, and we look forward to where it takes us.”

Lend Lease is again breaking new ground in the construction industry, this time by delivering the nation’s first hotel constructed using cross laminated timber (CLT). As part of the Privatization of Army Lodging (PAL) program, the 62,688-square-foot, four-story Candlewood Suites on Redstone Arsenal, which offers 92 guestrooms, is the first development of its kind in the United States.

CLT is a material building technology that originated in Austria 20 years ago and has recently started making its way to North America. The material consists of layers of timber boards glued together under pressure, with the grain of the boards in one layer running perpendicular to the grain in adjoining layers. The panels are manufactured in three-, five-, seven-, and nine-ply panels. “CLT is basically ‘plywood on steroids,’ where, instead of 1/8 inch veneered layers of wood glued together, we use layers that are 1-inch thick and engineer it into massive slabs of wood for walls, floors, and roofs,” said Jeff Morrow, program manager for Lend Lease. “The panels are manufactured up to 8-feet wide by 64-feet long and are cut into specific pieces for use in the building.”

Photo: Lend Lease

On April 16, 2015, the Honorable Ms. Katherine Hammack, Assistant Secretary of the Army (Installations, Energy & Environment) toured the hotel construction site at Redstone Arsenal, Alabama.

Construction Innovation Part Legos, part Lincoln Logs, and part Erector Sets, the Redstone Arsenal CLT hotel consisted of 1,200 panels, 11 columns, 44 beams, and more than 201,000 CLT fasteners.

Every panel is cut for predetermined locations, with window and door openings already precut. While CLT is relatively new to the United States, Lend Lease has embraced this building material, having already constructed two CLT projects in London as well as the world’s tallest CLT structure (10 stories) in Melbourne, Australia. Several more Lend Lease CLT projects are in the planning stages. As the first CLT structure on a military installation, and in order to comply with Anti-Terrorism Force Protection Standards, the Candlewood Suites on Redstone Arsenal required extensive design collaboration between Lend Lease and the U.S. Army Corps of Engineers Protective Design Center of Excellence. To meet these requirements, the robust structure consists of 5-inch-thick exterior walls, 3- and 4-inch interior walls, and 7-inch-thick floor slabs.

“As innovators in the construction and development industry, we are always challenging ourselves to do more with less and to do it faster and better than before,” said

“... We are always challenging ourselves to do more with less and to do it faster and better than before.”

—Jeff Morrow Morrow. “CLT helps us accomplish those directives. As compared to traditional construction methods, the Lend Lease team erected the structure 37 percent faster with 43 percent fewer man-hours. The precision and quality of the building structural system is outstanding… The CLT panels were manufactured to a 2-millimeter (less than 1/16-inch) tolerance, which is far smaller than anything we can achieve in the field using conventional framing and materials. Furthermore, as the construction industry continues to experience worker shortages, CLT helps Lend Lease deliver a superior, innovative, and sustainable product in a timely manner for our client.”

NOVEMBER | DECEMBER 2015 15

The CLT hotel has performed beyond its acoustical performance expectations. Recent testing on site revealed the walls achieved a Sound Transmission Coefficient rating of 63, which exceeded the building code requirement of 55.

The floors achieved a Floor Incident Impact Coefficient of 74, which exceeded the requirement of 50. This means our hotel guests, military members, their families, and all government travelers will not hear someone walking around above them or hear noises from adjacent rooms.

Sustainability Benefits The Candlewood Suites on Redstone Arsenal was constructed to meet Leadership in Energy & Environmental Design, or LEED, Silver certification requirements, and is expected to experience a 27 percent reduction in energy consumption as compared to similar-sized hotels in similar climates. The CLT structure also will sequester more than 1,600 tons of carbon, the equivalent to the emissions of 349 passenger vehicles per year. All wood utilized in the CLT structural system is Forest Stewardship Councilcertified to ensure that the timber products come from well-managed forests that provide environmental, social, and economic benefits.

Another aspect that makes the Redstone Arsenal CLT 16 DEFENSE COMMUNITIES

Photos: Lend Lease

Construction of the Candlewood Suites at Redstone Arsenal, Alabama. The Candlewood Suites is the first Army hotel constructed of CLT and that meets the highly restrictive military Anti-Terrorism and Force protection (ATFP) requirements.

hotel so unique is that Lend Lease self-performed the installation. Lend Lease erected the four-story structure with only an 11-person crew. The peak operating crew consisted of three carpenters and eight laborers, who were up-skilled as CLT installers with on-the-job training. A concerted effort was given to hire veteran laborers through the Still Serving Veterans organization. Still Serving Veterans is passionate about helping veterans and their families receive all the benefits and services they have earned, connecting them to other vital veteran support resources within their community, and significantly expanding their career opportunities. “The PAL team’s demonstration of

CLT to our Army client is an outstanding example of what Lend Lease can achieve with perseverance, collaboration, and continuous innovation to convert an idea into a sustainable reality,” said Murray Woolcock, Lend Lease executive general manager, Strategic Business Units.

Privatization of Army Lodging The PAL program began in 2009, with Lend Lease assuming ownership of hotel facilities on 10 Army posts. In 2010, the company was asked to implement the second phase of the program at an additional 11 posts, and in October 2011, Lend Lease was offered the third phase of the PAL program. Today, Lend Lease’s privatized Army hotel portfolio includes 12,492 hotel rooms on 41 military installations. To date, 14 Holiday Inn Express hotels have been delivered, with another five facilities currently under renovation. In addition, Lend Lease has delivered five new Candlewood Suites hotels with three under construction, and one Staybridge Suites is under construction at Fort Belvoir, Virginia.

All excess revenue from the PAL program is reinvested back into the portfolio, ensuring the facilities will remain top-notch for decades to come. The PAL program’s goals of improving the quality of lodging facilities throughout the continental United States, Alaska, Hawaii, and Puerto Rico, and supporting Soldiers and their families, are being met. n Jeff Morrow is a program manager for Lend Lease who specializes in construction. Prior to leading the Lend Lease team in the construction of new hotels for the Privatization of Army Lodging (PAL) Program he was the senior project engineer at Fort Campbell, Kentucky. He pioneered new approaches to energy and resource conservation in Lend Lease’s groundbreaking Zero Energy Homes project at Fort Campbell. This project provided a creative and viable strategy for achieving real change in the environmental impact of our buildings. For more information on Lend Lease, visit www.lendlease.com. A list of IHG Army Hotels locations can be found by visiting www.ihgarmyhotels.com.

One thing the House easily agreed on:

Saving 84% on the cost of new furniture.

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www.TheRefinishingTouch.com 800-523-9448 NOVEMBER | DECEMBER 2015 17

2015-2016 DEFENSE COMMUNITIES’

BUYER’S GUIDE Designates companies that offer eco-friendly/green products and services.

Appliances..........................................................................44 Bicycle Parking....................................................................44 Building Products & Supplies...............................................44 Carpeting/Flooring...............................................................45 Development & Property Management..................................45 Draperies, Bedspreads, & Window Treatments.......................45 Furniture.............................................................................45 Furniture Refinishing & Reupholstering..................................46 Hotels/Temporary Quarters..................................................46 Housing Privatization...........................................................46 Key Control.........................................................................47 Landscape Management......................................................47 Laundry Services.................................................................47 Mattresses.........................................................................47 Paints & Coatings................................................................48 Playground/Recreation Equipment........................................48 Portable Moving & Storage Containers..................................48 Real Estate/Relocation Services..........................................49 Security & Safety Products...................................................49 Software.............................................................................49 Utility Submetering & Billing Services....................................49

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2015-2016

BUYER’S GUIDE

Appliances

Bicycle Parking Pioneering Technology Corporation

Intirion/MicroFridge

2 Annette Road, Suite 3 Foxboro, MA 02035 800/637-7567 866/460-4568 Fax jrusso@danby.com www.microfridge.com Jim Russo, Managing Director GS-21F-0091H

Intirion/Microfridge®is the leading provider of amenities to military and government communities. Proudly serving this marketplace since 1989, we manufacture combination appliances with patented Safe Plug™ technology and 1st Defense™ Smoke Sensor and distribute Maytag commercial laundry equipment and residential appliances. Products available through Intirion/ MicroFridge via General Services Administration and Air Force Non-Appropriated Funds schedules.

220 Britannia Road East Mississauga, ON L4Z 1S6 Canada 800/433-6026 or 905/712-2061 x 230 905/712-3833 Fax lcomber@pioneeringtech.com www.smartburnerisbetter.com Laird Comber, VP Sales

Pioneering Technology’s SmartBurner™ has a proven track record of preventing cooking fires, earning rave reviews and numerous awards. The product helps lower operating costs through insurance and energy savings.

Installation is quick and easy now—you can do it in as little as five minutes.

Architectural/Construction Services

CycleSafe, Inc.

5211 Cascade Road SE Grand Rapids, MI 49546 888/950-6531 616/954-0290 Fax info@cyclesafe.com www.cyclesafe.com GS-03F-0030W

CycleSafe, Inc. offers innovative bicycle parking to promote fitness and sustainable communities that contribute to LEED certification. Long-term security is provided with structural composite bicycle lockers with electronic access online management programs or key security options. Short-term solutions are available with a full line of bike racks for indoor or outdoor use.

Building Products & Supplies

American Direct Procurement Kenyon International, Inc.

P.O. Box 925 Clinton, CT 06413 860/664-4906 x 108 860/664-4907 Fax sowens@cookwithkenyon.com www.cookwithkenyon.com Suzanne Owens, Vice President, Sales & Marketing GS-21F-0091H, held by Intirion Corporation

Manufacturer in the USA of Kenyon “green” and sustainable one- and two-burner specialty ceramic electric cooktops and award-winning patented indoor/outdoor Kenyon All Seasons™ Grills.

All backed by our exclusive three-year product replacement warranty. BIM objects now available! Established 1931, Kenyon is a veteran-owned small business and supplies residential, hospitality, institutional, academic, military, marine, and mobile customers worldwide.

44 DEFENSE COMMUNITIES

11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 Fax byronw@americandirectco.com www.americandirectco.com Byron Whetstone, President

Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction and renovation, including barracks and commercial construction.

American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 Fax byronw@americandirectco.com www.americandirectco.com Byron Whetstone, President

Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction and renovation, including barracks and commercial construction.

| FEAT U R E |

Thomas W. Raftery, Inc.

Carpeting/Flooring Michaels Management Services Continental Flooring Company

9319 N. 94th Way, Suite 1000 Scottsdale, AZ 85258 800/825-1221 or 480/949-8509 480/945-2603 Fax info@continentalflooring.com www.continentalflooring.com Diane Conti, Business Development Manager GS-07F-0429J, GS-27F-0034R, GS-03F-001BA

Since 1979, we’ve been flooring government agencies. Services have expanded to include ceiling and wall systems and worldwide material delivery. Extensive lines of resilient, ceramic, carpeting, matting, and sport flooring available on GSA or Open Market. Flooring installation services are available. GSA manufacturers include Armstrong, Crossville, Daltile, Dinoflex, Ecore, Flexco, Mannington, RC Musson, Roppe, Shaw, and more.

3 East Stow Road, Suite 200 Marlton, NJ 08053 856/355-1531 856/355-1547 Fax rhansen@themichaelsorg.com www.TheMichaelsOrg.com Ronald J. Hansen, President

The Michaels Organization has a full array of development, financial, and operational services. Michaels Military Housing and Michaels Management Services provide superior development, planning, management, and facility sustainment support to residents throughout the United States. More information can be found at www.TheMichaelsOrg. com.

Draperies, Bedspreads, & Window Treatments

Development & Property Management

1 Country View Road Malvern, PA 19355 610/355-8100 www.BalfourBeattyCommunities.com Chris Williams, President

Balfour Beatty Communities is a leading provider of military housing services, including development, financing, new construction, renovation, and property management. With a commitment to safety and efficiency and a passion for customer service, we strive to create innovative, thriving communities that fully support our Service Members and their families.

TWR has been manufacturing all styles of custom drapery, top treatments, Roman shades, bedspreads, and other related products in our own factory for over 51 years! With 40 years of experience as a GSA Contractor, our straight-line approach as a prime manufacturer selling directly to the end user enables us to provide superior quality and service at highly competitive prices. Our team of specialists is ready to serve your facility.

Furniture

ATD CAPITOL

Combined strength of ATD-AMERICAN, Adirondack Direct & Capitol Supply

ATD-CAPITOL

Mill Distributors, Inc.

Balfour Beatty Communities

1055 Broad Street Hartford, CT 06106 800/243-2887 or 860/278-9870 860/278-9873 Fax rob@twraftery.com www.twraftery.com Robert O’Connor, President GS-03F-053BA

45 Aurora Industrial Parkway Aurora, OH 44202 800/322-6555 or 330/995-9200 330/995-9207 Fax salesdept@milldist.com www.milldist.com Kurt Aukerman, National Sales GS-27F-044BA

For over 37 years, Mill Distributors, Inc. has been a GSA manufacturer and installer of all styles/types of custom window treatments and top-of-bed treatments. Our GSA fabrics are flame-retardant and pass NFPA 701 Standards. A proud member of U.S. Green Building Council, we have extensive experience in providing quality products and installation services nationwide at affordable prices. Please visit www.milldist.com to learn how we can serve you.

1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 or 954/485-5000 954/485-0407 Fax sales@atd.com www.atd.com Ken Croll, Director of Operations GS-21F-0001K, GS-06F-0070R, GS-27F-0028P, GS-28F-0030P, GS-28F-0023X

Exciting news! Capitol Supply and ATDAMERICAN have joined forces to form a new company, ATD-CAPITOL. Offerings include lodging solutions for dorms, living quarters, office furniture, school furniture, and worship furniture. Make your space complete with bedspreads, draperies, lighting, artwork, and more. Space planning, staging, and installation services available.

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BUYER’S GUIDE Hotels/Temporary Quarters

AVTEQ, Inc.

1151 Empire Central Drive Dallas, TX 75247 800/285-8315 or 214/905-9001 469/248-3737 Fax kcook@avteqinc.com www.avteqliving.com Karen Cook, Marketing Coordinator GS-27F-0035R

AVTEQ/Living designs and manufactures the most functional and customized steel furniture that endures the most demanding conditions—including military, university, and institutional living environments. Our customers want quality, durability, and sustainability in their furniture, and AVTEQ/Living delivers it all in one room!

Buzz Seating, Inc.

P.O. Box 31379 Cincinnati, OH 45231 877/263-5737 513/772-7328 Fax art@buzzseating.com www.buzzseating.com Art Jacobs, GSA Sales Director GS-28F-0040U

Buzz Seating, Inc. manufactures quality seating products including executive, task, guest, and task and guest seating for Department of Defense living quarters. All products are TAA compliant and NFPA compliant, and meet/exceed all ANSI/BIFMA tests. A full range of long-wearing fabrics is offered.

Trinity Furniture, Inc.

P.O. Box 150 Trinity, NC 27370 855/311-6660 or 336/472-6660 336/475-0037 Fax sales@trinityfurniture.com www.trinityfurniture.com Leslie McLaughlin, Government Customer Service GS-28F-2070D

Since 1984, Trinity Furniture has provided the U.S. government with furniture for housing, dormitory, office, and health-care environments. We take pride that our products are designed, engineered, and manufactured exclusively in Trinity, North Carolina, and are Certified: BIFMA Level Sustainability Standard. We are dedicated to providing quality furniture of great value with a high level of customer service. Our furniture meets GSA Heavy Duty testing requirements and carries a 20-year warranty. Custom-designed furniture requests are welcome.

P.O. Box 946 Cherokee, IA 51012-0946 800/762-5002 or 712/225-5115 712/225-5796 Fax pilotrock@rjthomas.com www.pilotrock.com Customer Service Department GS-07F-9714G, GS-07F-0351N

Designer and manufacturer of Pilot Rock brand of: picnic tables, accessible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.

46 DEFENSE COMMUNITIES

400 15th Street South Arlington, VA 22202 888/268-9998 government@oakwood.com www.oakwood.com/government GS-33F-0020T

Oakwood Worldwide provides temporary furnished accommodations that meet the unique requirements of government travelers. From government civilians to military personnel and government contractors, we offer extended stay lodgings that are conveniently located and priced within most agency per diems. Oakwood Worldwide makes procurement and management of domestic and global accommodations easy, flexible, and reliable.

Housing Privatization Furniture Refinishing & Reupholstering Lincoln Military Housing

The Refinishing Touch

R.J. Thomas Mfg. Co. Inc.

Oakwood Worldwide

9350 Industrial Trace Alpharetta, GA 30004 800/523-9448 or 770/642-4169 770/475-4782 Fax sales@therefinishingtouch.com www.therefinishingtouch.com Mario Insenga, President GS-29F-0002M

The Refinishing Touch is a furniture asset management company specializing in environmentally friendly on-site refinishing and upholstery programs designed to be cost efficient—saving up to 80 percent vs. new furniture. A wide selection of fabric is available from our Touch Textiles division, making the entire restoration process a one-stop-shopping experience. Please call 800/523-9448 for more information or visit www.therefinishingtouch.com.

200 Fairbrook Drive, Suite 101 Herndon, VA 20170 888/LMH-4YOU or 703/834-1900 LincolnMilitary@lpsi.com www.LincolnMilitary.com Ashley Gorski Poole, National Marketing Manager

Lincoln Military Housing provides more than 31,000 homes for military families across the U.S. We strive to enrich the lives of service members and their families by creating vibrant neighborhoods, attractive homes, and a variety of services and amenities that provide the ideal setting for military families to thrive.

Key Control

Laundry Services Tempur Sealy Alliance Laundry Systems/Speed Queen

InstaKey Security Systems 7456 West 5th Avenue Lakewood, CO 80226 800/316-5397 x 105 303/761-6359 Fax sms@instakey.com www.instakey.com Scott M. Serani, President GS-07F-0041H

The InstaKey Security System combines three basic components to accomplish simple, effective key control throughout your facility: serialized keys that cannot be duplicated, lock cylinders that can be rekeyed up to 12 times without removing cores or lock hardware, and online database tracking for each location’s keys.

P.O. Box 990, Shepard Street Ripon, WI 54971-0990 800/345-5649 www.SpeedQueenCommercial.com/Multi Susan Peppler, Government & Contract Sales Specialist GS-21F-0007J

World’s largest commercial laundry equipment manufacturer offering a full line of commercial and industrial laundry equipment under GSA contract.

Mattresses

1000 Tempur Way Lexington, KY 40511 888/332-2226 520/628-9622 Fax betsy@babcotucson.com www.babcotucson.com www.tempursealyhospitality.com Betsy Marco, Government Sales Representative GS-07F-9970H

As the world’s largest bedding provider, Tempur Sealy delivers unprecedented advantages—including better service to more locations and proven product durability.

From the exceptional value of Sealy® to the legendary support of Sealy Posturepedic®, BABCO will help you find the right mattress for your needs.

Landscape Management American Bedding Manufacturers, Inc.

The Davey Tree Expert Company 1500 N. Mantua Street Kent, OH 44240 866/577-3556 or 330/673-9511 Dan.Joy@davey.com www.davey.com/cgm Dan Joy, Vice President & General Manager GS-21F-0060U

The Davey Tree Expert Company, with U.S. and Canadian operations in 45 states and five provinces, provides tree services, grounds maintenance, and consulting services for the residential, utility, commercial, and government markets. Founded in 1880, Davey is employee-owned and has more than 7,000 employees.

P.O. Box 1048 Athens, TN 37371 800/203-2507 423/745-2772 Fax sales@americanbeddingmfg.com www.americanbeddingmfg.com Dale Reynolds, Vice President Sales GS-27F-0007V

American Bedding Mfg., Inc. is a premier bedding and furnishing provider specializing in bed-bug-proof, waterproof mattresses and replacement mattress covers, quilted mattresses, blankets, pillows, pillow cases, sheets, and linens. Please review our online catalog for current products and pricing at www.americanbeddingmfg. com.

Winston Salem Industries for the Blind

7730 Northpoint Drive Winston Salem, NC 27106 336/769-7010 336/759-3708 Fax mmurray@wsifb.com www.wsifb.com Mark Murray, Sales Manager, Mattress Division GS-07F-73200

Winston Salem Industries for the Blind has been making mattresses for over 75 years for universities, assisted living homes, and military bases. All our mattresses and boxsprings meet the federal fire qualifications (CFR 1633 and 1632). We are the largest employer of people who are blind or visually impaired in the U.S., and your satisfaction is guaranteed. Contact Mark Murray at mmurray@wsifb.com for more information or call 336/769-7010.

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BUYER’S GUIDE

Paints & Coatings Play Mart, Inc. Sherwin-Williams

101 Prospect Avenue Cleveland, OH 44115 800/524-5979 or 216/566-1765 440/826-1989 Fax ryan.schneeman@sherwin.com www.sherwin-williams.com Ryan Schneeman, National Sales Manager GS-10F-0004J

Whether looking for color options, products that meet stringent VOC regulations, or guidance on selecting the best coating, military communities and their managers can turn to Sherwin-Williams to find the product, service, and program solutions they need to keep housing and lodging facilities looking their best.

170 Allens Way Somerset, KY 42501 800/43-PLAYS (7-5297) or 606/679-2572 606/678-0911 Fax sales@playmart.com www.playmart.com Gina Hill, Corporate Sales Manager GSA Specialist GS-07F-0206L

Play Mart playgrounds are made from Recycled Structural Plastic™ reinforced in 2014 with an outstanding warranty! Highly durable, safe, low maintenance. Stainless steel hardware and metal welds won’t corrode or rust. Early childhood natural-play product line. ADA accessible. Woman-owned small business. The Leader in Recycled Plastic Playground Equipment.

Zeager Bros., Inc.

4000 E. Harrisburg Pike Middletown, PA 17057 800/346-8524 or 717/944-7481 717/944-7681 Fax info@zeager.com www.zeager.com Michael Dougherty GS-07F-5422R

Zeager is a leading manufacturer of playground and trail surfaes that meet ADA, ASTM, CPSC, and CSA standards.

WoodCarpet Mats dramatically reduce maintenance. Bonded WoodCarpet trails are natural, pervious, and accessible. RecGrass utilizes superior materials to provide a cleaner, more durable, infill-free turf surface.

Learn more at zeager.com.

Portable Moving & Storage Containers

Playground/Recreation Equipment R.J. Thomas Mfg. Co. Inc.

EcoPlay Playgrounds

4452 Winfred Drive Marietta, GA 30066 800/313-0118 or 770/591-7000 770/926-4194 Fax erict@ecoplayplaygrounds.com www.ecoplayplaygrounds.com Eric Torrey, Business Development/Military

EcoPlay®Playgrounds has been in business for 25+ years. Manufactured from postconsumer, recycled HDPE plastic, the average structure keeps 30,000 milk jugs out of landfills. EcoPlay Playgrounds are impermeable to water, cannot be eaten by insects, never need painting or sealing, and won’t splinter, crack, swell, or rust. EcoPlay Playgrounds are PVC-free and meet/exceed ASTM, CPSC, and ADA guidelines.

48 DEFENSE COMMUNITIES

P.O. Box 946 Cherokee, IA 51012-0946 800/762-5002 or 712/225-5115 712/225-5796 Fax pilotrock@rjthomas.com www.pilotrock.com Customer Service Department GS-07F-9714G, GS-07F-0351N

Designer and manufacturer of Pilot Rock brand of: picnic tables, accessible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.

PODS Enterprises, Inc.

5585 Rio Vista Drive Clearwater, FL 33760 866/667-5573 or 727/538-6418 727/532-2660 Fax crouse@pods.com www.pods.com/PHMA Cherlyne Rouse, Strategic Account Manager GS-33F-0019T

PODS Enterprises Inc. is an international leader in containerized moving and storage. PODS has delivered over 2.6 million containers to residential, commercial, and government customers since its inception in 1998. Today, PODS maintains a fleet of over 154,000 containers, serving customers in 48 states in the U.S., Canada, Australia, and the U.K.

Security & Safety Products

Software

American Direct Procurement

Yardi Systems, Inc.

Universal Storage Containers 146 Old Kings Highway New Canaan, CT 06840 800/385-0755 800/385-0655 Fax sales@universalstoragecontainers.com www.universalstoragecontainers.com Peter Nemiroff, President

Universal Storage Containers®(USC), the leader in portable container solutions, offers foldable, portable, affordable moving and storage containers.

These sleek boxes can be customized and provide the lowest delivered cost, and can be set up or folded down in less than 20 minutes. Best quality, service, and price— call us today.

11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 Fax byronw@americandirectco.com www.americandirectco.com Byron Whetstone, President

Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction and renovation, including barracks and commercial construction.

Real Estate/Relocation Services Stanley Security Solutions, Inc.

MilitaryByOwner Advertising, Inc. 35 Malpole Street, Suite 211 Stafford, VA 22554 866/604-9126 540/752-1591 Fax sharon@militarybyowner.com www.militarybyowner.com Sharon Gran, VP Sales & Marketing

MilitaryByOwner Advertising, Inc. is a national leader of online real estate advertising to the military community. The website provides a great resource for relocating military families to advertise their homes, for sale or for rent and located near a U.S. military base, in addition to finding housing at their next duty station. Visit www.militarybyowner.com.

6161 E. 75th Street Indianapolis, IN 46250 702/526-2571 Benjamin.Smith2@sbdinc.com www.stanleysecuritysolutions.com Ben Smith, Director of Government Programs GS-07F-5835R

Stanley Security Solutions provides a variety of card access and locking solutions specifically engineered for DoD housing. CAC card readers, coupled with an optional pin code and patented keying system, as well as afterhours card issuance kiosk designed to reduce call-outs, provide the optimum security for the residents.

430 S. Fairview Avenue Santa Barbara, CA 93117 800/866-1144 or 805/699-2040 805/699-2044 Fax sales@yardi.com www.yardi.com Spencer Stewart, Industry Principal, Government Services Group

Yardi Voyager® Military Housing manages all forms of military housing, including family housing, barrack housing, and unaccompanied personnel housing. This solution automates key property management tasks including wait list processing, BAH functionality, required reporting, A/R, and resident handling functions. It also supports foreign currency and overseas allotments.

Utility Submetering & Billing Services

Yardi Systems, Inc.

430 S. Fairview Avenue Santa Barbara, CA 93117 800/866-1144 or 805/699-2040 805/699-2044 Fax sales@yardi.com www.yardi.com Spencer Stewart, Industry Principal, Government Services Group

Yardi Voyager® Military Housing can be extended with smart additions from the Yardi Military Housing Suite™ that further automate workflows, improve productivity, reduce costs, and maximize cash flows. One of them is Yardi Energy Solutions™, a fullfeatured utility billing service built into Yardi Voyager that is compliant with all services’ resident utility programs.

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ADVERTISING INDEX Company

Contact

Phone

Web Site

Page

Corvias Group

Amanda Filipowski

401/228-2800

www.corvias.com

1

Entech Supply

Don Smith

800/221-4785

www.entechsupply.com

31

R.J. Thomas Mfg.

Bob Simonsen

800/762-5002

www.pilotrock.com

27

Salsbury Industries

Ricardo Alva

323/846-6700

www.mailboxes.com

39

Speed Queen/Alliance Laundry

Kate Holmes

920/748-1671

www.speedqueen.com

C3

The Refinishing Touch

Mario Insenga

770/642-4169

www.therefinishingtouch.com

17

Universal Storage Containers

Rod Bolls, Vice President

720/263-5687

www.universalstoragecontainers.com

C2

Wells Fargo Home Mortgage

Customer Service

800/644-8083

www.wellsfargo.com

C4

Yardi Systems, Inc.

Spencer Stewart

800/866-1144

www.yardi.com

5