Defense Communities Nov/Dec 2013

Defense

The Magazine of Military Housing, Lodging & Lifestyles

communities november/december 2013

www.phma.com

Military Friendly Simple benefits that make life easier for service members and their families

NEW! Housing Spotlights & Services Corner page 10

Whistleblowers: A protected class? page 42

2013 Defense Communities Buyer’s Guide page 47

CONTENTS FEATURES 18

22

25

28

Be Military Friendly

Five simple steps to better support service members and families.

By Mitch Goldstone

NEW! Don’t miss these new Defense Communities Departments:

n Housing

Spotlights, page 10

n Services

Corner, page 14

Spotlighting housing offices from the various services Updates from senior housing officials

Lighting, Unplugged

Wireless lighting options can help save energy and increase resident comfort.

By Andy Wakefield

Upgrading Laundry Facilities

Secure a sense in of order among residents with updated, state-of-the-art laundry facilities.

By Chuck Melton

Cooking Up Sustainable Appliances

New touch control cooktops offer more economical and safe cooking for housing and lodging.

By Suzanne Owens

30 32

34

38

40 42

25 2  Defense Communities

44

Sell Yourself First

How to develop and project terrific charisma.

By Mark Towers

Stray Boots

One tech startup combats sequester setbacks with its military appreciation program guide.

By Avi Millman

Patients First

The Army Corps, New York Division, improves patient care at West Point Hospital.

By JoAnne Castagna, Ed.D.

Improving Management

Barracks managers receive management training at MCB Camp Lejeune.

By Corporal Charles Clark

Operation: Opportunity

Hilton Worldwide pledges to support and hire 10,000 veterans.

Adapted from a Press Release

Whistleblowers, A Protected Class?

All employees have the right to report wrongdoing in the work place and are protected by law.

Adapted from a Press Release

Keeping Clean

Eight tips to stay clean, green, and healthy as winter approaches Adapted from a Press Release

Defense

The Magazine of Military Housing, Lodging & Lifestyles

November/December 2013 u Volume 24, Number 6 u www.phma.com

communities A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association

46

Publisher Editor Managing Editor Production Assoc.

Art Director Ad Sales Manager

Night Out

A community event brings awareness to crime and drug prevention.

By Kristin Wetherbee

47 2 013 Defense Communities Buyer’s Guide

Here is your annual go-to resource for product and service providers serving military housing and lodging. Check out the digital edition at www.phma.com.

40 XX

PHMA President Del Eulberg shares insights on the current fiscal climate.

6 Association News

PHMA acknowledges 2013 scholarship winners and 2013 writing finalists; remembers former PHMA staffer Bill Bates; responds to the September 2013 Navy Yard Shooting

THE MAGAZINE OF MILITARY HOUSING, LODGING & LIFESTYLES

Marine Corps Air Station, Iwakuni, Japan; Joint Base LewisMcChord, Washington; Air Force Hosuing, Spangdahlem, Germany; Naval Air Station, Sigonella, Italy

14 Services Corner

Updates from Army and Air Force Housing Seniors

16 From the Expert

Frank Kaleba, PE, discusses the importance of facility accessibility.

Members

COMMUNITIES NOVEMBER/DECEMBER 2013

10 Housing Spotlights

58 Military Marketplace 60 PHMA Corporate Sustaining

Defense

www.phma.com

68 Advertising Index

Military Friendly Simple benefits that make life easier for service members and their families

NEW! Housing Spotlights & Services Corner page 10

Whistleblowers: A protected class? page 42

2013 Defense Communities Buyer’s Guide page 47

ABOUT THE COVER © istock.com/videodet

Publishing Offices Stratton Publishing & Mar­ket­ing Inc. 5285 Shawnee Road, Suite 510 Alexandria, VA 22312-2334 703/914-9200; fax 703/914-6777 defcom@strattonpublishing.com Advertising Sales Manager Alison Bashian Stratton Publishing & Marketing Inc. 800/335-7500; fax 440/232-0398 alisonb@strattonpublishing.com Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ earthlink.net

DEPARTMENTS 4 President’s Message

Debra J. Stratton Birgitt Seymour Lia Dangelico Christine Umbrell Janelle Welch Alison Bashian

Please send your articles for Defense Communities to Birgitt Seymour at phmadefensecommunities@earthlink.net.

NEXT EDITORIAL DEADLINEs:

March/April – January 6 May/June – March 20

PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Stratton Pub­lish­ing & Mar­ket­ing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­al sub­scrip­tion rate of $30.

Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices.

Defense Communities, ©2013, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net.

Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff.

Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net.

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

November | december 2013 3

| FEAT U R E |

Be Military Friendly Five simple steps to support service members and families

By Mitch Goldstone

M

embers of our military face hardships on a daily basis that most of us will never know. I can’t imagine not seeing my wife or children for months and missing events such as the birth of a child, a first word spoken, or something as simple as that first goal scored in pee-wee soccer. So, why should your organization strive to be a military friendly company, and what are things you can do as a business to show your support?

Consider These Perks Supporting military families, whether stationed here in the U.S. or abroad, is a critical aspect of every communityoriented business. This support can come in many different forms—businesses are encouraged to be creative. In our case, ScanMyPhotos.com offers a special, no-charge five-day rush for our standard photo scanning orders received from APO and FPO addresses. We encourage military families to 18 Defense Communities

scan their old photos for a couple of reasons. The scanned photos can be easily shared with family members overseas, but most importantly, those nostalgic pictures help lift the spirits. Sharing photos with bunkmates also brings a sense of camaraderie and creates friendships along the way, all through reminiscing over cherished images.

It’s these small tokens of appreciation that we as business owners should encourage, whether in the form of a discount or other special perks. Whatever the initiative entails, be sure it shows support and appreciation toward both military personnel and their families. Obviously, offering such a benefit is fitting for our business, but for other business owners looking to make a difference, there are numerous other options, too.

Here are five easy tips: 1. Partner up: The “Operation Photo” Story—If your business is considering jumpstarting a military friendly initiative, partner up with those who believe in the same mission of giving back.

© istock.com/videodet

In 2004, ScanMyPhotos.com partnered with Operation Homefront, Kodak, Sony, and Canon to collect new and used digital cameras for military families for a campaign called Operation Photo. We believed that through sharing photos, families could enjoy both the special and the day-to-day moments that make being separated so hard. We also understood that not every family could afford a digital camera to do this. In just a few months, we were able to collect and donate over 2,500 cameras for military families.

Through partnerships like Operation Photo, several parties can simultaneously promote the same campaign, spreading greater awareness and creating a more effective movement.

2. Hire veterans as employees: Recently, a national news program discussed the qualities that make military personnel perfect employees, and why many companies should choose to hire them. Current and former military personnel are dedicated and disciplined and and know the value of following procedures and accepting responsibility. Doesn’t that sound

like a model employee?

As a side effect, being openly military friendly can drive new customers to your website or business because people like to patronize companies that understand and appreciate military knowledge, support, and real-world experience.

3. Volunteer your time and talents: Think about what your business does and search the Internet for programs that may fit what you do. Speak with various military charities and organizations to find out what they need and how your company can fill that void.

For example, are you a professional photographer? Programs such as Hearts Apart, Operation Love Reunited, and the Portraits of Love are just a few non-profit organizations that bring military families together with professional photographers to create special family portraits. These portrait sessions for soon-to-bedeployed service members not only give the families a chance to bond before deployment, but also give photo memories that last a lifetime for the family back home and the service member November | december 2013 19

| FEAT U R E |

abroad. In their mission statement, Hearts Apart states that “our military personnel deserve and need the memory of their families to carry them through the difficult times that lie ahead.” We know that, sometimes, a photograph is all you have.

This is just one example, but there are thousands of programs to which your business can contribute (both financially and through in-kind donations).

4. Be a good neighbor: If your business is located near a military base, chances are you see a lot of military families come through your doors. Have predetermined discounts set up for military personnel and instruct your employees to offer the perk or discount without hesitation and without being asked. Here in Irvine, California, we are located near the former Marine Corps Air Station Tustin Base but still have many military ties in the area. To this day, many local restaurants still offer free drinks with meals to military personnel that show up in uniform. In turn, businesses are quickly realizing that military customers are loyal and appreciative of those who give back to service members and their families.

Encourage employees to thank service members for the sacrifices they make. Sometimes a simple “thank you” can make all the difference in someone’s day.

5. Donate directly: Websites such as Operation Homefront and Blue Star Families accept direct monetary contributions, and both state that 94 cents of every dollar donated goes directly to supporting their military family programs. Instead of just donating money, consider raising money while selling your product.

Many businesses use eBay to sell their products, and the popular online auction community has made it easy to raise money for qualified programs and charities. You choose the charity to support and choose the amount of the sale you wish to donate. eBay has hundreds of military charities to choose from, such as Children of Fallen Soldiers, the Wounded Warrior Project, and the aforementioned Operation Homefront and Blue Star Families. Get started at www.givingworks.ebay.com/. n Mitch Goldstone is the president and CEO of ScanMyPhotos.com.

A Five Star Service Team makes living easy at Balfour Beatty Communities From the moment your lease is signed, our experienced Maintenance Team stands ready to make sure your service issues are handled in a professional and timely manner. Our goal and commitment is to ensure that our military families have peace of mind and enjoy their living experience at Balfour Beatty Communities.

BalfourBeattyCommunities.com 20 Defense Communities

2013 DEFENSE COMMUNITIES’

Buyer’s Guide Designates companies that offer eco-friendly/green products and services.

Appliances............................................................................... 48 Architectural/Construction Services........................................ 48 Bath/Kitchen Products & Services........................................... 48 Building Products & Supplies.................................................. 49 Carpeting/Flooring................................................................... 49 Development & Property Management................................... 49 Dormitory Furniture................................................................. 49 Draperies, Bedspreads, & Window Treatments...................... 50 Electronics............................................................................... 50 Energy & Water Conservation................................................. 50 Fire, Water, Wind Restoration................................................. 50 Furniture.................................................................................. 50 Furniture Refinishing & Reupholstering................................... 53 Guest Amenities & Supplies.................................................... 53 Hotels/Temporary Quarters..................................................... 53 Key Control.............................................................................. 53 Landscape Management......................................................... 53 Laundry Services..................................................................... 53 Lighting.................................................................................... 54 Mattresses............................................................................... 54 Mold Remediation................................................................... 54 Paints and Coatings................................................................ 54 Playground/Recreation Equipment.......................................... 54 Portable Moving & Storage Containers................................... 55 Real Estate/Relocation Services............................................. 55 Security & Safety Products...................................................... 56 Software.................................................................................. 56 Utility Submetering & Billing Services..................................... 56

November | december 2013 47

2013

Buyer’s Guide lcomber@pioneeringtech.com www.pioneeringtech.com Laird Comber, VP Sales

Appliances Intirion/MicroFridge Absocold Corporation

P.O. Box 1545 Richmond, IN 47375-1545 800/843-3714 or 765/935-7501 765/935-3450 (Fax) absocold@absocold.com www.absocold.com Tim McCullum, VP Sales & Operations GS-21F-0087H, Expires 06/29/2018, Small Business

Absocold Corporation is “The One-Stop Solution” for compact and major appliances, offering a large assortment of compact refrigeration products including our popular Cook ‘N Cool® microwave/refrigerator-freezer combination appliances. In addition, Absocold offers quality Frigidaire®, Whirlpool®, Maytag®, GE®, and Hotpoint® major appliances featuring numerous ENERGY STAR® qualified selections.

2 Annette Road, Suite 3 Foxboro, MA 02035 800/637-7567 x 2121 866/460-4568 (Fax) ltuccinardi@microfridge.com www.microfridge.com Lea Tuccinardi, Government Contract Administrator GS-21F-0091H

MicroFridge/Intirion is the leading provider of amenities to military and government communities. Proudly serving this marketplace since 1989, we manufacture MicroFridge® with Safe Plug® combination appliances and distribute Maytag commercial laundry equipment and residential appliances. Products are available through MicroFridge/Intirion via General Services Administraton and Air Force Non-Appropriated Funds schedules.

Kenyon International, Inc.

Capitol Supply, Inc.

1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 or 954/485-5000 954/485-0407 (Fax) sales@capitolsupply.com www.capitolsupply.com Kenneth Croll, National Sales Manager GS-21F-0001K, GS-06F-0070R, GS-27F-0028P

Capitol Supply’s got that! With over one million items ready to ship, Capitol Supply has a huge selection of major appliances like refrigerators, freezers, microwaves, washers, dryers, and more from names like Whirlpool, Amana, General Electric, and KitchenAid. Plus, we feature Karcher commercial-grade cleaning equipment and small electronics such as flat-screen TVs and alarm clocks.

Capitol Supply is the first and last place you need to look.

P.O. Box 925 Clinton, CT 06413 860/664-4906 x 450 860/664-4907 (Fax) sowens@cookwithkenyon.com www.cookwithkenyon.com Suzanne Owens, Vice President, Sales & Marketing GS-21F-0091H, held by Intirion Corporation

Manufacturer in the USA of Kenyon “green” and sustainable 1- and 2-burner specialty ceramic electric cooktops and award-winning patented indoor/outdoor Kenyon All Seasons™ Grills. All backed by our exclusive three-year product replacement warranty. BIM objects now available!

Established 1931, Kenyon is a veteranowned small business and supplies residential, hospitality, institutional, academic, military, marine, and mobile customers worldwide.

Pioneering Technology Corp.

220 Britannia Road East Mississauga, ON L4Z 1S6 Canada 800/433-6026 or 905/712-2061 x 230 905/712-3833 (Fax)

48 Defense Communities

The Safe-T-element® cooking system is engineered to help prevent stovetop cooking fires (the #1 cause of household fires in the U.S.) and reduce the amount of electricity required to cook. Safe-T-sensor™ (New!) was created to substantially reduce fire alarm activations caused by microwave ovens by interrupting power to the microwave at the first sign of smoke.

Architectural/Construction Services

American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 (Fax) byronw@americandirectco.com Byron Whetstone, President

Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.

Bath/Kitchen Products & Services

The Swan Corporation 515 Olive Street, Suite 900 St. Louis, MO 63101 800/325-7008 800/342-7926 (Fax) infomail@swanstone.com www.swanstone.com Robbin Mabery

The Swan Corporation is a leader in the development, manufacturing, and marketing of high-performance surfacing materials and products for the bath and kitchen. The Swanstone brand is the recognized mark of enduring products that will withstand the rigorous demands of residential and commercial baths while maintaining a beautiful finish.

Swan is headquartered in St. Louis, and its products are sold throughout the world.

| FEAT U R E |

Building Products & Supplies Continental Flooring Company

American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 (Fax) byronw@americandirectco.com Byron Whetstone, President

Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.

Wojan Window & Door

217 Stover Road Charlevoix, MI 49720 800/632-9827 or 231/547-2931 231/547-4327 (Fax) rpagano@wojan.com www.wojan.com Rick Pagano, VP Sales

Wojan manufactures custom aluminum windows and sliding glass doors, AAMA rated for a variety of commercial and architectural applications. Our diverse product line consists of single-hung, slider, fixed, and projected windows, including Blast-Resistant and Hurricane-Impact models, plus a series of sliding glass doors engineered and manufactured by Wojan.

Carpeting/Flooring ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 (Fax) admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-5079C

ADM International, Inc. has floor coverings for all environments, from high-use entryways to luxurious dining rooms. Our staff can help you select the right product for your needs.

9319 N. 94th Way, Suite 1000 Scottsdale, AZ 85258 800/825-1221 or 480/949-8509 866/553-8892 (Fax) info@continentalflooring.com www.continentalflooring.com Diane Conti, Business Development Director GS-07F-0429J, GS-27F-0034R

For over 30 years, we have been government flooring specialists. We now extend our expertise in the ceiling systems category so we can cover you from floors to ceilings. Complete lines of resilient, ceramic, carpeting, floor mats, and ceiling systems are available on our GSA contracts or via open market. Complete installation services are offered on contract. Manufacturers represented on GSA include Armstrong (flooring, Soundsoak acoustical walls, and ceiling systems), Centiva, CFC Installation, Congoleum, Crossville, Flexco, DalTile, Notrax mats, RC Musson, Roppe, and Shaw Contract. Price. Selection. Service.

Development & Property Management

Forest City

50 Public Square, Suite 1200 Cleveland, OH 44113 800/726-1800 or 216/621-6060 216/263-4800 (Fax) AngeloPimpas@ForestCity.net www.forestcity.net Angelo Pimpas, Co-President, Forest City Residential Management, Inc.

Forest City creates exceptional living experiences for our military families in nearly 15,000 homes in eight states. Working in partnership with the military, we strive for excellence in everything we do including development, construction management, historic preservation/rehabilitation, asset management, facilities management, and caring and responsive community management.

Michaels Military Housing 3 East Stow Road Marlton, NJ 08053 856/355-1531 856/355-1547 (Fax) rhansen@themichaelsorg.com www.TheMichaelsOrg.com Ronald J. Hansen, President

The Michaels Organization has a full array of development, financial, and operational services. Michaels Military Housing and Michaels Management Services provide superior development, planning, management, and facility sustainment support to residents throughout the United States.

More information can be found at www.

TheMichaelsOrg.com.

Dormitory Furniture

Furniture by Thurston

12250 Charles Drive Grass Valley, CA 95945 800/624-9101 or 530/272-4331 530/272-4962 (Fax) kcook@avteqinc.com www.thurstonmfg.net Karen Cook, Marketing Coordinator GS-27F-2003B

Since 1980, Furniture by Thurston has been manufacturing furniture designed to meet the special durability requirements of university and military housing. With large manufacturing and warehouse facilities located in Grass Valley, California, we are capable of producing large quantities of furniture, or adapting production to meet the specific needs of each customer.

KLN Manufacturing

2 Winnco Drive San Antonio, TX 78218 800/624-9101 or 210/227-4747 210/227-4047 (Fax) kcook@avteqinc.com www.kln.com Karen Cook, Marketing Coordinator GS-28F-0031V

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KLN Manufacturing has been providing high-quality custom, sustainable, steel furniture to student housing facilities and military installations around the globe for over 40 years. We’re committed to manufacturing our products in the USA. When you purchase KLN furniture, you’re investing in your student housing program, the men and women serving our country, and the Earth.

GS-03F-6019D

TWR celebrates our 50th Anniversary in 2013 and our 38th year as a GSA contractor. TWR manufactures all styles of custom window treatments, bedspreads, and related products in our own factory. Our straight line approach as a prime manufacturer selling directly to the end user enables us to provide superior quality and service at highly competitive prices. Our team of specialists is ready to serve you.

Draperies, Bedspreads, & Window Treatments

Electronics

ADM International, Inc.

ADM International, Inc.

5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 (Fax) admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-5079C

ADM International, Inc. specializes in the fabrication of window treatments and bedspreads. We also offer design, measuring, and installation services.

5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 (Fax) admchicago@admintl.com www.admintl.com Tom Chapman, President GS-07F-9857H

WattzOn

480 San Antonio Road, Suite 202 Mountain View, CA 94040 800/314-5997 or 650/948-2004 info@wattzon.com www.wattzon.com Jon Enberg, Director of Programs

WattzOn offers a suite of customized tools and professional services that help military housing managers save energy and money.

With no hardware or software to install, WattzOn leverages big data analytics and social influence to create programs that reduce residential energy use by an average of 15 percent.

Fire, Water, Wind Restoration

ADM International, Inc. has the latest HD technology, a wide variety of name-brand televisions, home theater equipment, and installation services.

BELFOR Property Restoration

Energy & Water Conservation Mill Distributors, Inc.

45 Aurora Industrial Parkway Aurora, OH 44202 800/322-6555 or 330/995-9200 330/995-9207 (Fax) salesdept@milldist.com www.milldist.com Tim Wieder, President GS-03F-5145C

For over 35 years, Mill Distributors, Inc. has been a GSA Manufacturer. We manufacture many of our own blinds, roller shades, draperies, and drapery hardware, as well as custom bedspreads. All of our GSA fabrics are flame retardant and pass NFPA 701 standards. We have extensive experience in providing quality products as well as design and installation services at affordable prices.

Our team of experts is ready to serve you.

Thomas W. Raftery, Inc. 1055 Broad Street Hartford, CT 06106 800/243-2887 or 860/278-9870 860/278-9873 (Fax) rob@twraftery.com www.twraftery.com Robert O’Connor, President

50 Defense Communities

VingCard Elsafe

631 International Pkwy., Suite 100 Richardson, TX 75081 800/225-8464 or 770/820-2409 972/907-2771 (Fax) noram@vcegroup.com www.vingcardelsafe.com Ethan Mayeux, Director of Military Sales

Orion is an intelligent energy management solution that allows military lodging facilities to remotely manage guestroom temperatures from a centralized location. Orion provides the ability to automatically adjust guestroom environmental settings based on occupancy and other factors, thereby reducing overall energy consumption and saving valuable environmental resources, while ensuring guest comfort.

79 Cuyahoga Falls Industry Parkway Peninsula, OH 44264 800/856-3333 or 330/352-0563 330/916-6470 (Fax) scott.halliwill@us.belfor.com www.belforusa.com Scott Halliwill, Senior Estimator

BELFOR has 130+ full-service offices in North America, and a track record of superior response to military housing communities, providing disaster recovery services to properties damaged by fire, water, wind, or other catastrophe. 24/7 emergency response includes: structural drying, desiccant dehumidification, power generation, water extraction, emergency board-up, barrier erection, mold remediation, complete contents restoration, and asbestos and lead abatement. Reconstruction services include general contracting, project management, and consulting services including contingency planning. Visit www.belfor.com.

Furniture Adden Furniture

710 Chelmsford Street Lowell, MA 01851 800/625-3876 978/453-1449 (Fax) lkane@addenfurniture.com www.addenfurniture.com

Furniture, continued Linda Kane, Executive Vice President GS-27F-0002V, GS-27F-0003V

Adden Furniture produces casegoods and seating of extraordinary quality and durability for Department of Defense housing and quarters as well as Veterans Administration medical centers. Adden products are constructed with North American hardwoods from certified sustainable forests and are produced in an environmentally low-impact facility in Hildebran, North Carolina.

1151 Empire Central Drive Dallas, TX 75247 800/285-8315 or 214/905-9001 469/248-3737 (Fax) kcook@avteqinc.com www.avteq.net Karen Cook, Marketing Coordinator GS-27F-0035R

AVTEQ /Living designs and manufactures the most functional and customized steel furniture that endures the most demanding conditions--including military, university, and institutional living environments. Our customers want quality, durability, and sustainability in their furniture and AVTEQ/ Living delivers it all in one room!

ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 (Fax) admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-2015B, GS-27F-3047D

AVTEQ, Inc.

Whether you’re outfitting a dormitory, club, or lounge, ADM International, Inc. has the products to meet your needs. Our Whole Room Packages meet the GSA purchasing directive of providing quality products and services at affordable prices.

Buzz Seating, Inc.

P.O. Box 31379 Cincinnati, OH 45231 231/720-0892 877/814-9934 (Fax) art@buzzseating.com www.buzzseating.com Art Jacobs, GSA Sales Director GS-28F-0040U

Buzz Seating, Inc. manufactures quality seating products including executive, task, guest, and task and guest seating for Department of Defense living quarters. All products are TAA compliant, NFPA compliant, and meet/exceed all ANSI/BIFMA tests.

A full range of long-wearing fabrics is offered.

Capitol Supply, Inc.

1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 or 954/485-5000 954/485-0407 (Fax) sales@capitolsupply.com www.capitolsupply.com Kenneth Croll, National Sales Manager GS-21F-0001K, GS-06F-0070R, GS-27F-0028P

Capitol Supply’s got that! Offering wellrounded lodging solutions for dorms, barracks, officers’ quarters, MWR facilities, and embassies. Choices include solid wood, wood-ply, and wet and dry construction.

Furniture from Kincaid, Capitol, Mastercraft, and other famous makers. Bedspreads and

PHMA and MHLI grieve the loss of life at the 16 September Navy Yard shooting. We stand beside our Navy family and offer our sincere condolences and support.

For information on making a donation or to offer gifts to the victims and survivors contact the Navy at 202-685-0552 or NavyYardHelp@navy.mil.

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Furniture, continued draperies, window treatments, bathroom fixtures, lighting, ready-to-hang artwork, silk plants, accessories, and more. Most with 10-year commercial warranties. Design, staging, and installation services are also available.

RT London has made the commitment to make all products in the U.S., employing U.S. workers.

Norix Furniture

1800 W. Hawthorne Lane, Suite N West Chicago, IL 60185 434/736-8643 rduffer@norix.com www.norix.com Randy Duffer, Market Manager - GSA GS-27F-0037X

CORT Business Services

15000 Conference Center Drive, Suite 440 Chantilly, VA 20151 888/472-2678 or 816/665-1846 301/333-3530 (Fax) christina.meyer@cort.com www.cort.com Christina Meyer, Manager, Government Residential Accounts GS-28F-7018G, GS-33F-024AA

CORT can help you find and furnish your next apartment home. CORT is the nation’s largest and most experienced furniture rental services provider with over 100 showrooms. Visit www.apartmentsearch.com for apartment locating or visit www.cort.com to view furniture available for rental. For more information, please contact us at govsales@ cort.com or call us toll-free at 888/472-2678.

HPFI

1104 Bedford Street High Point, NC 27263 800/447-3462 or 336/431-7101 336/431-0673 (Fax) info@hpfi.com www.hpfi.com Mike Wissman, Sr. Vice President of Sales & Marketing GS-27F-0016V, GS-27F-0017V

HPFI manufactures casegoods, reception, healthcare, and office seating, combining the expertise of seasoned craftspeople with modern technology to deliver exceptional value since 1958. 600+ casegoods products and all seating products in 61 upholsteries are available in a three-day quick-ship program with all products available in only three weeks.

Titan® Steel Furniture for Military Housing—Norix military furniture is extraordinary by design, integrating contemporary design and color with robust structural integrity.

The Titan Series is a complete line of steel casegoods that combines functional versatility with the institutional durability of all-steel construction. Titan delivers attractive design, institutional durability, and peace of mind.

R.J. Thomas Mfg. Co. Inc. P.O. Box 946 Cherokee, IA 51012-0946 800/762-5002 or 712/225-5115 712/225-5796 (Fax) customerservice@rjthomas.com www.pilotrock.com Customer Service Department GS-07F-9714G, GS-07F-0351N

Designer and manufacturer of Pilot Rock Brand of: picnic tables, accessible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.

RT London Company

1642 Broadway Avenue NW Grand Rapids, MI 49504 877/613-2012 or 616/364-4800 616/364-1131 (Fax) customerservice@rtlondon.com www.rtlondon.com Abbi Adams, GSA Customer Service GS-27F-0016P

RT London manufactures and supplies a broad range of quality furniture solutions for the GSA market. Our focus on product quality and customer service sets us apart.

In providing these products and services,

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Trade Products Corporation (TPC) 12124 Pope’s Head Road Fairfax, VA 22030 888/352-3580 or 703/502-9000 703/502-9399 (Fax) sales@tradeproductscorp.com www.tradeproductscorp.com Allyn Richert, President GS-28F-0024M, GS-29F-0018R, GS-03F-0010J A Small Business GS-28F-0024M Packaged Furniture (71: 71 200 Dorm & quarters, 71: 71 1 Offices), GS-29F-0018R CFMS; GS-03F-0010J Drapes, Bedspreads.

TPC is a GSA Prime Furniture Contractor that furnishes and installs turnkey living quarters and office projects anywhere in the world. Place one purchase order to TPC for all products and services. Quality Products—Exemplary Service—Unparalleled Expertise—TPC has it all.

Trinity Furniture, Inc. P.O. Box 150 Trinity, NC 27370 336/472-6660 336/475-0037 (Fax) jorge@trinityfurniture.com www.trinityfurniture.com Jorge Lagueruela, President GS-28F-2070D

Since 1984, Trinity Furniture has provided the U.S. government with furniture for housing, dormitory, office, and healthcare environments. We take pride that our products are designed, engineered, and manufactured exclusively in Trinity, NC, and are Certified: BIFMA Level Sustainability Standard. We are dedicated to providing quality furniture of great value with a high level of customer service. Our furniture meets GSA Heavy Duty testing requirements and carries a 20-year warranty. Custom designed furniture requests are welcomed.

Furniture Refinishing & Reupholstering

Hotels/Temporary Quarters

Oakwood Worldwide The Refinishing Touch

9350 Industrial Trace Alpharetta, GA 30004 800/523-9448 or 770/642-4169 770/475-4782 (Fax) sales@therefinishingtouch.com www.therefinishingtouch.com Mario Insenga, President GS-29F-0002M

The Refinishing Touch is a furniture asset management company specializing in environmentally friendly on-site refinishing and upholstery programs designed to be cost efficient--saving up to 80 percent vs. new furniture. A wide selection of fabric is available from our Touch Textiles division, making the entire restoration process a one-stop-shopping experience. Please call 800/523-9448 for more information or visit www.therefinishingtouch.com.

400 15th Street South Arlington, VA 22202 888/268-9998 government@oakwood.com www.oakwood.com/government GS-33F-0020T

Oakwood Worldwide provides temporary furnished accommodations that meet the unique requirements of government travelers. From government civilians to military personnel and government contractors, we offer extended stay lodgings that are conveniently located and priced within most agency per diems. Oakwood Worldwide makes procurement and management of domestic and global accommodations easy, flexible, and reliable.

Key Control

Guest Amenities & Supplies

P.O. Box 5259 Chatsworth, CA 91313 800/351-1819 800/453-0952 (Fax) GSAcontract@a1textiles.com www.a1textiles.com Bonne McCarty, Linen Expert GSA Linen Experts, GS-07F-0136V

A-1 Textiles has been a top supplier of textiles for the past 34 years. We are proud to be certified by the WBENC as a women-owned business. We offer a full line of Golden Mills products including towels, sheets, blankets, bedding, and pillows. We stock a full line of products in our six distribution centers located across the U.S.

The Davey Tree Expert Company 1500 N. Mantua Street Kent, OH 44240 866/577-3556 or 330/673-9511 Dan.Joy@davey.com www.davey.com/cgm Dan Joy, Vice President & General Manager GS-21F-0060U

The Davey Tree Expert Company, with U.S. and Canadian operations in 45 states and five provinces, provides tree services, grounds maintenance, and consulting services for the residential, utility, commercial, and government markets. Founded in 1880, Davey is employee-owned and has more than 7,000 employees.

Laundry Services

Alliance Laundry/Speed Queen

InstaKey Security Systems

A-1 Textiles & Hospitality Products

Landscape Management

7456 West 5th Avenue Lakewood, CO 80226 800/316-5397 x 105 303/761-6359 (Fax) sms@instakey.com www.instakey.com Scott M. Serani, President GS-07F-0041H

The InstaKey Security System combines three basic components to accomplish simple, effective key control throughout your facility: serialized keys that cannot be duplicated, lock cylinders that can be rekeyed up to 12 times without removing cores or lock hardware, and online database tracking for each location’s keys.

P.O. Box 990, Shepard Street Ripon, WI 54971-0990 920/748-1671 920/748-1720 (Fax) sales@alliancels.com www.AllianceLaundry.com Susan Peppler, Government Contract Sales Manager GS-21F-0007J

World’s largest commercial laundry equipment manufacturer offering a full line of commercial and industrial laundry equipment under GSA contract.

Excel Laundry Equipment Co. 565 Rahway Avenue Union, NJ 07083 800/334-1824 908/686-8756 (Fax) deanf@fowlercompanies.com www.fowlercompanies.com Dean Fowler, Government Sales GS-21F-0005N

Excel Laundry Equipment Co. offers energyefficient commercial, domestic, and coin-operated laundry equipment including Whirlpool and Continental brands. With over 50 years’ experience in the industry, Excel can find you the best equipment for your needs and advise you on installation and service.

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Buyer’s Guide catalog for current products and pricing at www.americanbeddingmfg.com.

Lighting

Paints and Coatings

ADM International, Inc. 5565 N. Elston Avenue Chicago, IL 60630-1314 773/774-2400 773/774-2099 (Fax) admchicago@admintl.com www.admintl.com Tom Chapman, President GS-27F-5079C

Let ADM International, Inc. be your source for lighting. From floor lamps to high-abuse lamps, we have what you’re looking for. We also carry standard and specialty light bulbs.

JES Lighting, Inc.

5605 W. Hemlock Street Milwaukee, WI 53223 888/330-LAMP (5267) or 414/760-3377 x 201 414/760-3380 (Fax) jamie@jeslighting.com www.jeslighting.com Jamie Schumaker, President GS-03F-7063G

Lamps for lodging and dormitories! Heavyduty, energy-efficient JES table and floor lamps are designed and built specifically for military housing. Features include the toughest, crush-proof shade in the market, the longest warranty on GSA schedule (10 years), custom options (nightlight and outlet), and Energy Star approval. Plus scratchproof colors to complement your interiors.

Samples available for your evaluation.

Sherwin-Williams Sealy Global Hospitality

One Office Parkway at Sealy Drive Trinity, NC 27370 888/332-2226 or 520/628-7596 betsy@babcotucson.com www.babcotucson.com / www.sealyhospitality.com Betsy Marco, Government Sales Representative GS-07F-9970H

Sealy Global Hospitality is one of the world’s largest bedding manufacturers whose mattresses are on the leading edge of comfort technology and product performance. From Sealy’s military-specific collection to its popular Posturepedic collection, BABCO can help you select the perfect mattress.

Mold Remediation

101 Prospect Avenue Cleveland, OH 44115 800/524-5979 or 216/566-3318 440/826-1989 (Fax) timothy.c.skufca@sherwin.com www.sherwin-williams.com Tim Skufca, Sales Manager GS-10F-0004J

Whether looking for color options, products that meet stringent VOC regulations, or guidance on selecting the best coating, military communities and their managers can turn to Sherwin-Williams to find the product, service and program solutions they need to keep housing and lodging facilities looking their best.

Playground/Recreation Equipment

BELFOR Property Restoration

Mattresses

American Bedding Manufacturers, Inc.

P.O. Box 1048 Athens, TN 37371 800/203-2507 423/745-2772 (Fax) sales@americanbeddingmfg.com www.americanbeddingmfg.com Dale Reynolds, Vice President Sales GS-27F-0007V

American Bedding Mfg., Inc. is a premier bedding and furnishing provider specializing in bed-bug-proof, waterproof mattresses and replacement mattress covers, quilted mattresses, blankets, pillows, pillow cases, sheets, and linens. Please review our online

54 Defense Communities

79 Cuyahoga Falls Industry Parkway Peninsula, OH 44264 800/856-3333 or 330/352-0563 330/916-6470 (Fax) scott.halliwill@us.belfor.com www.belforusa.com Scott Halliwill, Senior Estimator

BELFOR has 130+ full-service offices in North America, and a track record of superior response to military housing communities, providing disaster recovery services to properties damaged by fire, water, wind, or other catastrophe. 24/7 emergency response includes: structural drying, desiccant dehumidification, power generation, water extraction, emergency board-up, barrier erection, mold remediation, complete contents restoration, and asbestos and lead abatement. Reconstruction services include general contracting, project management, and consulting services including contingency planning. Visit www.belfor.com.

GameTime

150 PlayCore Drive, SE Fort Payne, AL 35967 800/235-2440 or 256/845-5610 256/845-9361 (Fax) info@gametime.com www.gametime.com David Hill, Regional Sales Manager GS-07F-0397K

GameTime is a leading manufacturer of commercial playgrounds, custom play spaces and outdoor fitness equipment.

Headquartered in Fort Payne, AL, and with distribution around the world, GameTime has been dedicated to enriching childhood through play since our founding in 1929.

Our products combine play research with thoughtful design to create playgrounds for children of all abilities. We bring together the right corporate, civic, and nonprofit partners to build healthy, active communities and to make the world a better place for children and families.

lead the aquatic play industry by continuing to develop the most fun, innovative, and safe products for families and children of all ages and abilities.

Universal Storage Containers

Play Mart, Inc.

170 Allens Way Somerset, KY 42501 800/43-PLAYS (7-5297) or 606/679-2572 606/678-0911 (Fax) sales@playmart.com www.playmart.com Kevin Becker, VP of Business Development GS-07F-0206L

Recovering yesterday’s plastics for today’s play, Play Mart playgrounds are made from exclusive recycled structural plastic with an outstanding warranty! Highly durable, safe, low maintenance. Stainless steel hardware and metal welds won’t corrode or rust. Natural-play product line.

ADA accessible. Woman-owned small business. The Leader in Recycled Plastic Playground Equipment.

R.J. Thomas Mfg. Co. Inc. P.O. Box 946 Cherokee, IA 51012-0946 800/762-5002 or 712/225-5115 712/225-5796 (Fax) customerservice@rjthomas.com www.pilotrock.com Customer Service Department GS-07F-9714G, GS-07F-0351N

Designer and manufacturer of Pilot Rock Brand of: picnic tables, accessible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.

Vortex Aquatic Structures Intl.

328 Avro Pointe Claire, QC H9R 5W5 Canada 877/5 VORTEX (867839) or 514/694-3868 514/335-5413 (Fax) info@vortex-intl.com www.vortex-intl.com

Zeager Bros., Inc.

4000 E. Harrisburg Pike Middletown, PA 17057 800/346-8524 or 717/944-7481 717/944-7681 (Fax) sales@zeager.com www.zeager.com Jeff Mrakovich, Director of Surfacing Products GS-07F-5422R

Zeager is a leading American manufacturer of playground and trial surfaces that meet ADA, ASTM, and CPSC standards. Our Custom WoodCarpet mats dramatically reduce maintenance, and Bonded WoodCarpet is natural and unitary.

Or go synthetic with RecGrass or RecMats.

Visit our website to see some of our projects.

146 Old Kings Highway New Canaan, CT 06840 800/385-0755 x 6 800/385-0655 (Fax) peter.nemiroff@universalstoragecontainers.com www.universalstoragecontainers.com Peter Nemiroff, President

Universal Storage Containers® (USC), the leader in portable container solutions, offers foldable, portable, affordable moving and storage containers. These sleek boxes can be customized and provide the lowest delivered cost, and can be set up or folded down in less than 20 minutes. Best quality, service and price. Call us today.

Real Estate/Relocation Services

Portable Moving & Storage Containers MilitaryByOwner Advertising

PODS Enterprises Inc.

5585 Rio Vista Drive Clearwater, FL 33760 866/667-5573 or 727/538-6418 727/532-2660 (Fax) crouse@pods.com www.pods.com/military Cherlyne Rouse, Strategic Account Manager GS-33F-0019T

PODS Enterprises Inc. is an international leader in containerized moving and storage. PODS has delivered over 2.3 million containers to residential, commercial, and government customers since its inception in 1998. Today, PODS maintains a fleet of over 148,000 containers, serving customers in 48 states in the U.S., Canada, Australia, and the U.K.

129 Lupine Drive Stafford, VA 22556 866/604-9126 540/752-1591 (Fax) sharon@militarybyowner.com www.militarybyowner.com Sharon Gran, VP Sales & Marketing

MilitaryByOwner.com is an advertising website for homeowners and real estate agents to advertise property near U.S. military bases. With over 4 million page views each month, our goal is to provide a link between relocating military members from one base to another. We have several advertising opportunities available, home or business, as well as relocation resources. Visit today: www.militarybyowner.com.

Vortex was founded in 1995 with the introduction of the first Splashpad®. With over 5,000 installations and a worldwide distribution network, Vortex’s mission is to

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Buyer’s Guide

Security & Safety Products

RFID offers increased security through anti-coning technology, easy transition to next-generation technologies such as NFCcell phones, and unmatched ease of use for guests of all ages.

Advertise in Defense Communities today!

Software American Direct Procurement 11000 Lakeview Avenue Lenexa, KS 66219 800/593-5310 or 913/677-5588 913/677-5416 (Fax) byronw@americandirectco.com Byron Whetstone, President

Single-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.

Stanley Security Solutions, Inc.

6161 E. 75th Street Indianapolis, IN 46250 980/721-3536 jeffrey.huggins@sbdinc.com www.stanleysolutions.com Jeff Huggins, Director, Government Programs GS-07F-5835R

Stanley Security Solutions is a provider of integrated access control and security solutions. We offer a comprehensive line of high-quality mechanical products, systems, and services for mechanical access control and security applications in the government segment. Our powerful and innovative technologies help build, repair, and protect government’s most important assets!

VingCard Elsafe

631 International Pkwy., Suite 100 Richardson, TX 75081 800/225-8464 or 770/820-2409 972/907-2771 (Fax) noram@vcegroup.com www.vingcardelsafe.com Ethan Mayeux, Director of Military Sales

Signature RFID electronic locks offer the latest Radio Frequency Identification technology with unmatched benefits for both military lodging facilities and their guests. Signature

56 Defense Communities

Your sales message in Defense Communities and on PHMA.com influences the buying decisions of thousands of top military housing and lodging managers who work hard to enhance the lives of military personnel and their families and unaccompanied personnel and want access to your company’s products and services.

Yardi Systems, Inc.

430 S. Fairview Avenue Santa Barbara, CA 93117 800/866-1144 or 805/699-2040 x 1139 805/699-2044 (Fax) spencer.stewart@yardi.com www.yardi.com Spencer Stewart, National Account Executive

Yardi Voyager Military Housing software uses a centralized integrated database to perform wait-list processing, required reporting, BAH handling, and real-time accounting.

Designed to benefit both government agencies and private management companies, Voyager Military Housing provides realtime accounting and reporting, centralized resident management, and easy access to distributed data.

Reserve your space today by contacting Alison Bashian at alisonb@strattonpub.com or 800.335.7500 ext. 21.

Utility Submetering & Billing Services Yardi Systems, Inc.

430 S. Fairview Avenue Santa Barbara, CA 93117 800/866-1144 or 805/699-2040 x 1139 805/699-2044 (Fax) spencer.stewart@yardi.com www.yardi.com Spencer Stewart, National Account Executive

Defense THE MAG AZINE OF MILITAR Y HOUSING , LODGING

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Yardi Voyager Military Housing software uses a centralized integrated database to perform wait-list processing, required reporting, BAH handling, and real-time accounting. Designed to benefit both government agencies and private management companies, Voyager Military Housing provides real-time accounting and reporting, centralized resident management, and easy access to distributed data.

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Whistleblowers: A protected class? page 42

2013 Defense Communities Buyer’s Guide page 47