ADVENTURE ACTIVITIES FOR...
SCHOOLS & YOUTH GROUPS For prices and activity choices, please see page 46-49.
FOR MORE INFORMATION CHECK OUT THE WEBSITE;
WWW.STUBBERS.CO.UK
Call us on 01708 224753 Visit www.stubbers.co.uk Find us
CONTENTS
SCHOOLS & YOUTH GROUPS 2018
LAYING FOUNDATIONS FOR INTRODUCTION Laying Foundations for Positive Futures 3
EXPERIENCE Our Values Our Activities Learning Outcomes
5 7 7
ACTIVITIES Land Based Activities Tower Activities Water Based Activities Motor Sport Activities
8 9 10 11
FURTHER INFORMATION Our Centre 13 Our Staff 15 Enrichment 17 Learning Outside the Classroom 19 How to Book 22 Frequently Asked Questions 23 Terms & Conditions 24 Site Map 27
POSITIVE FUTURES
WHY STUBBERS ADVENTURE CENTRE? WHO ARE WE?
At Stubbers Adventure Centre we have over 20 years experience of delivering adventure activities with about 40,000 visits each year. As a registered charity the company is run by trustees and managers motivated by a passion for introducing young people to adventure activities. The revenue from fees and the profits from our trading company, Stubbers Training Limited, are ploughed back into the centre to ensure our visitors get the best activity experience, instructors and equipment.
WHAT DO WE DO?
Open 7 days a week, all year round, we welcome groups and individuals wanting to participate in Adventure Activity Programmes, Learning Outside the Classroom Experiences or just to make use of the extensive grounds for walking or orienteering. Our tent villages and residential centre are available for residential stays. We also help organise and provide the venue for schools and club orienteering and cross country events. In fact the scope of our service is so wide covering an amazing holiday activity provision and corporate training days as well as youth outreach work. View our websites to find out more.
Call us on 01708 224753 Visit www.stubbers.co.uk Find us WWW.STUBBERS.CO.UK
3
OUR VALUES...
SCHOOLS & YOUTH GROUPS 2018
OUR VALUES... AFFORDABILITY
We offer a range of programme options to provide best value to suit different budgets. Some adventurers may need financial assistance towards the visit. We are pleased to offer bursary funds that can help those adventurers coming from challenging backgrounds. Call the centre or check the website for details.
ACCESSIBILITY
We are committed to making our activities accessible regardless of additional needs. So where practical, there is specialist equipment provided to ensure that adventurers with additional needs can have the same activity experience as their friends.
FLEXIBILITY
We have groups of the widest range of age and capability, so we are used to the variety of challenge required from behaviour management to most able. One of the merits of our customer focused booking system is that we can build a programme that is best suited to your adventurers and your desired outcomes.
GUIDED BY... SAFETY AND RISK MANAGEMENT
We believe the biggest risk our children face today is never being exposed to risk. We can’t eliminate risk and challenge is essential for learning. In addition to our statutory requirements, we as a very minimum, comply with inspections and recognition by the National Governing Bodies for Adventure Sports, while seeking to meet and exceed best practises in the industry. Stubbers Adventure Centre has consistently high commendations from all inspecting bodies including the Adventure Activity Licencing Service (AALS).
BEHAVIOUR MANAGEMENT
“Life is about the adventures you take and the memories you make”
Our leaders are provided with training to help them develop a range of behaviour management strategies that they tailor to individuals and groups. We also believe children need to learn to take responsibility for their actions so that they develop the capacity for sound judgement and accountability. But we realise that these skills takes time to develop and believe in second chances, always praising good behaviours as a first response to behaviour management.
QUALITY ASSURANCE
We believe that excellent customer service costs nothing and that adventurers feel valued when given quality well maintained equipment and well trained, attentive instructors. We are constantly monitoring your experience and ensuring your feedback receives immediate attention in order to maintain our high standards. For prices and activity choices, please see page 46-49.
Call us on 01708 224753 Visit www.stubbers.co.uk Find us 4
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5
OUR ACTIVITIES...
“Every accomplishment starts with the decision to TRY”
SCHOOLS & YOUTH GROUPS 2018
OUR ACTIVITIES... We undoubtedly have a greater range of real adventure activities than any equivalent multi-activity provider (don’t be fooled by provision lists that are padded out by minor activities such as circus skills). On multi-activity days we aim to ensure that visitors have an experience that includes a “high” activity (such as climbing), a water based activity and an activity with feet firmly on the land. We are unique in that we can offer all of Quad Biking, Jet Ski Driving and Land Rover Driving for school years 4 and above. Our Learning Outside the Classroom programmes that run in the autumn and spring take the adventurers into the woodland to enjoy more freedom and explore their creativity. Each activity session will have a fun shakedown activity where the instructors can assess how to progress the session for the best outcomes for everyone. At the end we like to have a moment of reflection to help the adventurers relate their experience to the lessons learnt and most importantly how they can apply these to their own lives / environment.
LEARNING OUTCOMES...
Skill
Confidence
Communication
Problem Solving
Leadership
SESSION 3
SESSION 4
DINNER1
SESSION 5
SESSION 6
08:30 – 09:00
09:15 – 10:45
11:00 – 12:30
12:30 – 13:15
13:15 – 14:45
15:00 – 16:30
17:30 – 18:00
18:30 – 20:00
20:00 – 21:00
CLIMBING
LUNCH
CANOEING
JET SKIING
DINNER
SITE WALK
CLUB STUBBERS
MON
LUNCH
ARRIVE – SITE ORIENTATION
TUE
SESSION 2
BREAKFAST
RIFLE SHOOTING
ZIP WIRE
LUNCH
4X4 DRIVING
PADDLE BOARDING
DINNER
MINI OLYMPICS
CLUB STUBBERS
WED
SESSION 1
BREAKFAST
RAFT BUILDING
BANANA BOATING
LUNCH
ARCHERY
HIGH ROPES
DINNER
BEACH PARTY
CLUB STUBBERS
THURS
BREAKFAST
BREAKFAST
LASER TAG
BUSHCRAFT
LUNCH
VERTICAL ASSAULT COURSE
TEAM CHALLENGE
DINNER
WIDE GAMES
CLUB STUBBERS
FRI
TIMES
Sample Programme Timetable:
BREAKFAST
TUNNELLING
SAILING
LUNCH
ABSEILING
DEPARTURE BY 16:00
For prices and activity choices, please see page 46-49.
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7
ACTIVITIES...
LAND BASED ACTIVITIES
ARCHERY ••
RIFLE SHOOTING ••
Shoot for gold on our outdoor range. Games and competitions make this a great fun activity for all ages.
Sharp shooting with 0.177 calibre air rifles. It sounds very simple but this is a remarkably absorbing activity that requires self-discipline and patience to do well. Even agitated young people show concentration and patience in this disciplined sport.
ALL TERRAIN BOARDING ••
An experience similar to Snow Boarding but on wheels down a grass slope. This activity includes both controlled and accidental falls. While we take every measure to ensure safety, riders accept the increased risk.
GRASS SLEDGING •
This fast and exciting activity is an easier alternative to ATB. Zoom down the slopes in the tracked sledge.
TEAM GAMES ••••
Fun based team building session with progressive tasks to challenge any team.
TEAM CHALLENGE ••••
Can your team complete challenges like “Area 51”, “Jungle Rescue” and the “8 Foot Wall?”. Your Instructor will be on hand to offer guidance and tips.
TUNNEL ••••
Yes, it’s dark, it’s damp and it’s a tight fit. But you feel great when you have been through. A great activity for team bonding and support!
ORIENTEERING ••••
Explore the 130 acre Stubbers site with your team finding markers on the way. Challenges to suit all abilities.
LASER TAG •••
The most realistic combat game with great action, realistic sound effects and unlimited ammo. Teams are challenged by various game scenarios in this fast paced session.
Is the art of using ropes and wooden spars joined by lashings and knots to create a structure and is great for teaching practical skills, teamwork and problem solving.
BUSHCRAFT •••••
WOODLAND CONSTRUCTION •••••
CLIMBING •••
Providing Rock Climbing Challenge and fun for all skill levels. The “Rick Grice Memorial” outdoor climbing wall stands 11 metres high with overhangs and pinnacles for a realistic rock feel. For entry level climbing we have an innovative 13 metre 6 sided climbing tower with graded climbs using bolt on holds.
ABSEILING ••
Test your nerve as you descend a face of our 13 metre Tower. The instructor controls a safety rope so all you have to worry about is enjoying the view. Going up is easy using the stair case built into the tower.
HIGH ROPES AERIAL WALKWAY ••
Our newly refurbished Ropes Course. Challenges include: Swinging Bridge, Vine Traverse and Indiana Bridge. An excellent harness system gives you freedom of movement whilst ensuring that you remain in complete safety.
PAMPER POLE ••
All you have to do is climb to the top of the pole and jump for the trapeze. You can make the jump in pairs or on your own. Set your own level of challenge in this great activity.
CRATE STACK •••
A great team game. Build the highest tower possible with 2 people stood on the top until it falls over. A true test of balance, coordination and team work... and fun!
VERTICAL ASSAULT COURSE •••
An assault course, but up! Challenges include: Jacobs Ladder, Scramble Net and Pole Climb. Two adventurers at a time scale the course belayed by their team.
ADVENTURE PARK ••
The next step from the High Ropes Aerial Walkway, climb the Wobbly Ladder to gain access to a challenging Aerial Course!
•
ZIP WIRE An exhilarating 80 metre long Zip Wire! All you have to do is step off the platform and enjoy the ride!
QUICK JUMP •
Experience the feeling of free fall with our free fall simulator. All you have to do is step off the platform and enjoy the fall!
PIONEERING •••
TOWER ACTIVITIES
KEY: Activity Learning Outcomes:
•Skill •Confidence •Communication •Problem Solving •Leadership
Basic bushcraft skills are explored in our woodland base. Session may include: fire lighting skills, environmental awareness, camp craft and nature related games depending on adventurer age.
Half day session minimum. Adventurers learn supervised safe use of basic hand tools to develop the tree house wood. A session that is all about what the adventurers would like to construct or destruct!
KEY: Activity Learning Outcomes:
8
•Skill •Confidence •Communication •Problem Solving •Leadership
9
ACTIVITIES...
WATER BASED ACTIVITIES
KAYAKING •••
The ever popular water sport that doesn’t always end in a good soaking. We have a designated sheltered canoe training lake and kayaks suitable for all sizes and experience levels.
OPEN CANOEING ••••
Open Canoes are ideal for groups of mixed age and ability. With two paddlers to a boat they are easy to get in and out of and are more stable than a kayak. The challenge is for front and back paddlers to work together.
••••
BELL BOATING A twin hulled open canoe that looks much like a catamaran hull. Seating 10 paddlers at a time the Bell Boat offers an excellent stable platform for enjoyable safe paddling but with mad racing and fun potential.
KATA KANU ••••
Similar to Bell Boating. Each Kata Kanu sits up to 6 people and features a sail for added speed downwind.
SAILING ••••
Our lake is ideal for safe learning and fun sailing. Our large fleet offers a boat for all levels: “Picos” for excitement and speed, “Omegas” for that bigger boat experience. For those with learning or access difficulties we are pleased to provide specialist “Access 303’s” and a hoist for access and egress from the craft.
PADDLE BOARDING ••••
Is an excellent activity combining balance and paddle skills with fun and games on the water. For younger groups participants may be paired on a board.
••••
RAFT BUILDING Build it, paddle it... Sink it? Our instructors are on hand to advise on building. An excellent team event and always popular.
KEY: Activity Learning Outcomes:
•Skill •Confidence •Communication •Problem Solving •Leadership
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MOTOR SPORT ACTIVITIES
QUAD BIKES ••
Based on our enclosed training track, adventurers learn and develop safe riding skills. Two bikes are on the track at any one time with one instructor dedicated to each bike.
4X4 DRIVING ••
Learn to drive in our dual control Land Rover Discoveries while experiencing the challenges of the bumps and dips of the Stubbers off road course. Accompanied by an instructor who will set progressive challenges.
JET SKI RIDES ••
Accompanied by an experienced instructor the degree of control permitted to the rider varies according to the competence and confidence of the rider. While we take every measure to ensure safety, riders accept the increased risk associated with this activity.
POWER BOAT RIDES ••
An accessible alternative for Jet Ski rides for those with additional needs.
BANANA RIDES ••
The inflatable banana is towed behind a Jet Ski. With up to 5 passengers on board. Hold tight and enjoy the ride.
••
INFLATABLE SOFA Experience the thrills of being towed on an inflatable with much less risk of ending up in the lake! The sofa is towed behind a Jet Ski with up to 4 passengers on board (depending on total weight). The challenge is to hold tight and enjoy the ride. A wheel chair accessible ramp with an easy slide transfer to the sofa makes this accessible for most adventurers (additional needs groups only).
KEY: Activity Learning Outcomes:
•Skill •Confidence •Communication •Problem Solving •Leadership
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OUR CENTRE...
SCHOOLS & YOUTH GROUPS 2018
OUR CENTRE... On London’s doorstep and set in 130 acres of beautiful landscaped grounds in the Greenbelt. Only minutes from the M25 and ideal access to London (using public transport you can be at the tower of London in 30 minutes). We run all of our activities on-site minimising the time taken moving between activities. With a children’s play park, picnic shelters for day groups and coffee shop you can be certain of a well organised and relaxing visit. ACCOMMODATION Stubbers has accommodation for up to 350 in the summer (50 - Sept to May). There is a residential centre that sleeps 48 in 11 rooms and tent villages that comprise bunkhouse tents that sleep 8 in bunks with full mattresses. The residential building has everything you need and for tent villages your adventurers will just need a sleeping bag, pillow and eating equipment. CATERING Fully catered and self-catering options are available in both tent villages and the residential building. All kitchens are fully equipped. TRAVEL 20 mins from London Fenchurch Street then 5 min bus ride (370 stops at Stubbers). Airports at Southend (25 mins) Gatwick (45 mins) and Heathrow (90 mins). Close to the M25 and A12, major routes from London and surrounding areas. LOCAL ATTRACTIONS AND SHOPPING Tower of London, Tower Bridge, The Shard, HMS Belfast only 30 mins by public transport. Southend seaside resort 25 mins by road or train. There are supermarkets 10 minutes away with deliveries available to Stubbers inside opening hours. The renowned Lakeside Shopping Centre with cinema complex and restaurants is 30 mins journey on the bus.
FEATURES • Situated in 130 acres of beautiful landscape • 35+ On-site activities • Bush craft and wild camping area • Motorsports, towers, land based and water based activities available • Accommodation for up to 350 • Tent villages and residential buildings available • Fully catered or self-catering options • Fully equipped showers and changing facilities • Situated 20 minutes from London (by train) • Historic walled garden • Coffee shop open daily
TEACHER / LEADER PREVIEW If you’ve never been to Stubbers before or didn’t realise all we have to offer, we would love to show you around the site and have a chat over a hot beverage or two at the on-site coffee shop. Please call us to arrange your visit. We also hold a couple of teacher preview days at the start of the season. If you’ve already booked it’s free of charge with free places for up to 4 colleagues.
For prices and activity choices, please see page 46-49.
Call us on 01708 224753 Visit www.stubbers.co.uk Find us 12
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OUR STAFF...
SCHOOLS & YOUTH GROUPS 2018
OUR STAFF... CUSTOMER SERVICES
We may be one of the largest activity centres in the South East but we often hear people tell us it feels like a family business. Our customer service team have been working together for a long time and many of our clients have been coming to us from the start of the business over 20 years ago. Because we believe that children benefit from sharing their experience with adults (and vice versa) we encourage the family feel of the centre welcoming all ages to enjoy the site.
MANAGERS
Our managers are all adventure activity professionals with long experience in the industry. They spend as much time on the ground with adventurers as they do in the office. So they get to hear what the adventurers like and can feed their ideas back. Our training and care of staff mirrors the attitude that we expect our team to show to our clients. We see people for everything they are and help them to become all they can be.
INSTRUCTORS
We understand that people learn in different ways, that’s why our instructors are trained in many different fields / teaching strategies. Our qualified and DBS cleared instructors acknowledge that everyone likes to be called by name and treated as an individual. They will ensure that all adventurers are engaged at a challenge level that is exciting enough but achievable. Our team understand that adventurers need someone to believe in them and push them a little while being there to help or encourage when required.
“We see people for everything they are and help them to become all they can be” Call us on 01708 224753 Visit www.stubbers.co.uk Find us 14
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ENRICHMENT...
SCHOOLS & YOUTH GROUPS 2018
ENRICHMENT... Participation in adventurous activities is a tremendous way of supporting the work that teachers do in the classroom and enriching the world experience for the students. There are many ways that school work and the outdoors can work together but here is a reminder of how a Stubbers programme can help enrich the education of your students.
PRIMARY SCHOOLS
Making friends, turn taking, sharing ideas, balance and coordination and learning through play.
SECONDARY SCHOOLS
Developing independence, introduction to leadership, setting personal challenges and overcoming fears, exploring communication and teamwork, GCSE PE training and assessment and NGB certification.
COLLEGES AND UNIVERSITIES
Goal setting and personal challenge, problem solving, strategising, understanding team roles and leadership styles. NGB training courses.
“CHILDREN LEARN AS THEY PLAY. MOST IMPORTANTLY IN PLAY CHILDREN LEARN HOW TO LEARN” Call us on 01708 224753 Visit www.stubbers.co.uk Find us 16
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OUTSIDE THE CLASSROOM...
SCHOOLS & YOUTH GROUPS 2018
LEARNING OUTSIDE
THE CLASSROOM... 1ST OCTOBER TO 30TH MARCH
Our LOTC programmes enable children to develop a little more independence, problem solving skills and cooperation. We work outside of our standard session structure so that our trainers can follow the flow of the activity to ensure the best outcomes for the children.
SOME OF OUR POPULAR LOTC PROGRAMMES INTRODUCTION TO TEAM WORK
£20 PER HEAD FOR 10+ ADVENTURERS This one day programme is ideal for setting the benchmark for appropriate social interaction, teamwork and basic problem solving. The day involves shakedown games, Team Challenge course and the adventurers finish the day with one of our adventure activities such as Archery, Climbing or even the Tunnel!
WOODLAND CONSTRUCTORS
£20 PER HEAD FOR 10+ ADVENTURERS A day in woodland using hand and power tools to design and build tree houses and other wooden structures. This immensely satisfying programme allows children freedom to explore ideas and find their own solutions.
CELEBRATION AND REWARD DAY!
FROM £29 PER HEAD FOR 10+ ADVENTURERS As a reward for excellent progress we do some fun stuff! Obvious favourites might be Land Rover Driving or Laser Tag but there is much more to choose from! All activities subject to availability.
MORE PROGRAMMES
• Introduction to Bush Craft • Nature Day • The Big Adventure
OUTREACH
Some schools have premises that are ideally suited to developing the LOTC activities on your own grounds. Our trainers can work with you to get a programme up and running including advice on resources, lesson plans and instructor support.
COMMANDO CAMP
“NOT ALL CLASSROOMS HAVE FOUR WALLS”
£20 PER HEAD FOR 10+ ADVENTURERS Gruelling assault course, basic shelter buildings (which is tested in the “Rain”) and learning to light a fire. After lunch it will either be Combat Training on the Laser Tag range or Sniper Training with 0.177 cal air rifles. A truly tough challenge!
SPECIAL
OFFER FREE ACCOMMODATION WITH ALL-INCLUSIVE TWO DAY PROGRAMMES
CALL 01708 224753 FOR MORE INFORMATION
For prices and activity choices, please see page 46-49.
Call us on 01708 224753 Visit www.stubbers.co.uk Find us 18
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Stubbers has a division which is dedicated to providing adventurous activity days and team building for adult groups and companies. As a schools customer we can offer you a generous discount to enable your staff team to enjoy an away day here at Stubbers.
YOUR
ADVENTURE OPTIONS... We have worked with some fantastic teams over the years who have helped us discover the recipe for great team building events and away days, allowing us to develop some highly innovative, valuable and enjoyable programmes to suit everyone. Whether your aim is simply to have a little fun away from the school office, or to focus on key performances and outcomes, Stubbers is the right place for you. We will liaise closely with you before the event to make sure we fully understand your team’s needs, and we can develop the programme accordingly. After a warm welcome on the day, tea and coffee in The Summit Room, and a motivating chat from your event manager, we’ll deliver a fantastic team adventure that will make for some truly memorable moments.
“TEAMS THAT PLAY TOGETHER, WORK TOGETHER” FOR MORE INFORMATION CHECK OUT THE WEBSITE;
WWW.STUBBERS.CO.UK
REQUEST A BROCHURE
OR TO FIND OUT MORE CALL
01708 224753 ALTERNATIVELY, YOU CAN EMAIL US
20
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info@stubbers.co.uk 21
HOW TO BOOK...
SCHOOLS & YOUTH GROUPS 2018
FREQUENTLY ASKED HOW TO
BOOK... Please call us on 01708 224753 to book or discuss any of our options. Alternatively, you can email us info@stubbers.co.uk and we can get back to you. TRAVELLING TO STUBBERS BY BUS You can catch the 370 bus which drops you off at the Stubbers Adventure Centre bus stop right outside our gates. Please check the TFL website for more detailed information on bus times and routes. BY TRAIN If you are travelling by train the closest station is Upminster. Here you can leave the station and get the 370 Bus to right to our gates. Alternatively there are a number of Taxis outside the station. BY CAR We are close to J29 for the M25 and A127. There is car parking available on-site. See our address below:
STUBBERS ADVENTURE CENTRE Ockendon Road Upminster Essex RM14 2TY
QUESTIONS... WHAT SHOULD I WEAR?
You will require long sleeves and trousers for some activities. Footwear is required on all activities and needs to be enclosed (flip flops are not suitable). Bring plenty of clothes and a bag for your wet and muddy clothing. Remember it is always better to have too many layers than too few.
WHAT SHOULD I DO WITH MY VALUABLES AT STUBBERS?
We advise that you leave your phone and any valuable jewellery at home. If you wish to bring any valuables onto activity, you do so at your own risk.
WHAT IF I CAN’T SWIM?
In the safe confines of the centre we do not require participants to be able to swim. When near water you will always wear a buoyancy aid or life jacket. This will support you safely should you fall in until an instructor is able to assist you. If you think you will need extra assistance, please let us know.
WHAT HAPPENS IF THE WEATHER IS BAD?
Most activities are not affected by the weather as long as you are dressed appropriately. If an instructor feels that you are too hot, cold or wet they can shorten or change the activity for another. If you are worried about the weather conditions please call us on 01708 224753.
WHAT IF I HAVE A MEDICAL CONDITION? Please ensure that the instructors are aware of any medical conditions and that you have any medication required. If you require extra assistance please advise us In advance.
CAN I PARTICIPATE IF I HAVE A DISABILITY?
At Stubbers there is something for everyone, all ages and abilities can take part, achieve their goals and enjoy their visit. Most activities can be tailored to all ability levels and some are supported by specialist activity equipment including specialist sailing boats and access hoist. Please make sure that our staff are aware of any special needs that you or a member of your group may have.
WHAT IF I DON’T WANT TO PARTICIPATE IN A CERTAIN ACTIVITY?
We want to ensure everyone has an enjoyable day and takes something away with them – That is why we believe in challenge by choice. Our staff can advise on how best to participate on a level that is comfortable for you. This way everyone contributes and all contributions are valued.
For prices and activity choices, please see page 46-49.
DO WE MIX WITH OTHER GROUPS? In general, no. Each group has their own accommodation or base for their stay and their own activity programme.
WHAT FACILITIES DO YOU HAVE ON-SITE? We are pleased to provide full changing and shower facilities. The Source Coffee Shop is open every day all year round providing high quality drinks and snacks. The Young Adventurers play park is available for use under the supervision of adults.
DOES STUBBERS HAVE INSURANCE?
Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.
HOW DO YOU MAINTAIN SAFETY ON ACTIVITY?
At Stubbers we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.
HOW DO YOU RECRUIT YOUR STAFF?
The Stubbers staff have many years’ experience both at Stubbers and at other centres. Upon application all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.
WHAT IF I LEAVE BEHIND ANY CLOTHING? Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at the Centre’s discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily.
HOW DO I GET TO STUBBERS?
Stubbers Adventure Centre is located on the edge of Upminster. Our closest train station is Upminster where you can then get the 370 bus to our centre. We also have a large car park which is free to use. See page 22 for more information.
WHO DO I CONTACT IN EMERGENCY?
If you need to contact Stubbers call 01708 224753 between 9:00am and 5:00pm. If they are staying with us we will provide you with a mobile number to contact us out of hours.
Call us on 01708 224753 Visit www.stubbers.co.uk Find us 22
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TERMS & CONDITIONS...
MAKING A BOOKING Group Bookings (e.g. Schools, Youth clubs, Companies) – Your booking is made by completing a Booking Confirmation Form by phone. Please check the details carefully to ensure that what we set out to provide agrees with your expectation. If you have any queries you must contact us immediately. CONFIRMATION A booking will be considered to be confirmed when the appropriate payment has been received. This payment will be accepted as confirmation of a contractual agreement between Stubbers Adventure Centre and Yourself as per the terms and conditions herein. Any reservation not confirmed within the specified period (usually 14 days) will be automatically cancelled without further reference to you. Deposits may be made by cheque, cash, and card. Invoices will not be issued for deposits. For registered companies and government bodies an arrangement may be made for a Purchase Order to be used as acceptance of the fees and terms. PAYMENT OF BALANCE Must be paid in full no later than 90 days prior to the first day of programmed visit. ADDITIONAL PARTICIPANTS A modified invoice or additional invoice will be sent. Payment for short notice additions may be settled on arrival at the centre. When there are less participants – a refund may be requested and will be made in accordance with the cancellation charges (see below). You are responsible for making payment by the date shown on the proforma invoice. Please note that cancellation charges will accrue until you notify us in writing of your intention to cancel all or part of your booking. We reserve the right to treat your booking as cancelled by you and impose cancellation charges (see below) if we do not receive full payment by the required date. CHANGES BY YOU If you need to alter, amend or add to any aspect of your visit our staff will do their utmost to assist you although we cannot guarantee our ability to help. Changes may be made without additional charges prior to key payment dates as follows: 1. Paying deposit / 2. Full payment date. No credit can be given for changes to the bookings after a key payment date. ADMIN CHARGES A charge will be made for additional admin as follows: Issue of new invoice: £5. CANCELLATION BY YOU OF WHOLE OR PART OF A GROUP BOOKING If you need to cancel your visit or any part of your booking you should notify us in writing as early as possible. Emails need to be sent to info@stubbers.co.uk and if you are sending a letter or fax these must be followed with a call to the centre between 9am and 5pm daily on 01708 224 753. Stubbers Adventure Centre cannot be held responsible for loss or delay. Cancellation charges as detailed below will apply from the date of receipt of your written notice. Where appropriate the cancellation charge will be applied to each of the individual participants for whom the booking has been made. Per individual: - Within 24 hours 100% of booking fee. - Less than 4 weeks 90% booking fee. - 4 to 12 weeks 50% booking fee. - Greater than 12 weeks deposit 10% CHANGE OF DATE A change of date of more than 1 month will be treated as a cancellation by you of the original booking and the appropriate fee applied. PRICES All prices quoted or contained within brochures and other promotional material were based upon costs as known at the time of issue. Surcharges may be imposed if the cost of services such as insurance and contract catering increase. If any increase amounts to more than 10% of the cost of the visit you are entitled to cancel your booking. All monies will be returned providing you notify us of your intention to cancel within 14 days of our issuing the revised invoice. We will not levy any surcharges within 30 days of your date of visit.
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OUR COMMITMENT TO YOU Activity Choice - Other than where specified on the Booking Confirmation Form, Stubbers will provide a balanced programme subject to availability. Where possible we shall try to accommodate your preferences. If there is an activity that is inappropriate for your group please let us know when you confirm your booking. Whilst we try not to make any changes we reserve the right to change accommodation arrangements, facilities, activities and brochure details both before and after the your booking has been confirmed. In most cases changes will not significantly affect your visit and you will be notified in advance where possible. In the case of courses, activity days and other individual bookings we occasionally have to cancel the booking. Usually this is for reasons outside of our control such as an insufficient number of people booking the chosen course or activity session, inappropriate weather or equipment availability. In such circumstances you will have the choice of receiving a full refund or making an alternative booking. If the alternative is more expensive we will ask you to fund the difference. If the alternative is less we will refund the difference. BROCHURE ACCURACY Every effort is made to ensure the accuracy of our promotional material. The information was correct to the best of our knowledge at time of going to press. LIABILITY Unless specifically stated we cannot accept liability or pay compensation where our delivery or performance is prevented by any event which we could not, even with all due care, foresee or avoid. Such events may include adverse weather, fire, natural disasters or other similar events outside of our control. QUALITY If any of the services which we have agreed to provide for you are proven to be deficient or not of a reasonable standard we will accept responsibility for your disappointment except where such a situation arose because of an event as stipulated above. In all respects we limit the maximum amount of compensation payable to that paid by you for the visit. CONSENT AND RESPONSIBILITY FOR YOUNG PEOPLE Unless instructed otherwise by the party leader it is assumed that all participants may take part in any of the activities offered by the centre. Stubber’s staff accept responsibility for the safety of the young people only whilst participating in instructed activity sessions. Anyone who refuses to accept instructions or participate in the activity will automatically become the responsibility of the accompanying adults. Groups comprising one or more children under 8 years of age must be accompanied on the activity by a responsible adult. We expect a responsible adult to remain on-site with the group for the duration of the visit. Other than in the circumstances above the young people remain the responsibility of the accompanying adults. We do not accept residential bookings from parties of young people who are not accompanied by at least one adult leader aged 21 years or older. While the choice of appropriate ratio of responsible adults to children is left to the discretion of the person making the booking we recommend a ratio of one adult to 10 children. ACCIDENTS Adventurous Activities by their nature carry an element of risk of death or injury. All persons that agree to take part in activities at the centre do so at acceptance of that risk. It is the responsibility of the party leader to ensure that all members of the party understand and accept the risks involved and that, in the case of young people, parental permission has been obtained. HIGHER RISK ACTIVITIES Members of your party should be made aware that although every reasonable effort is made to control the risk, the activities Quad Biking, Jet Skis and All Terrain Boarding carry a higher risk of injury when not ridden correctly. Any person not wishing to accept that risk should not take part in the activity. We accept responsibility should you or any member of your party suffer death, personal injury or illness because of our negligence or the negligence of our employees, agents, suppliers or subcontractors (providing they are working specifically as instructed by us). This acceptance of responsibility however is subject to all of our booking conditions. We cannot accept liability where the death, personal injury or illness was due to the act(s) and / or omission(s) of the person(s) affected or where we or the supplier of the service in question could not have foreseen an event or avoided it even with all due care.
INSURANCE Stubbers Adventure Centre has 3rd Party liability insurance of £ 10 million. We do not provide insurance for personal accident, loss or damage to personal property or for cancellation. It is recommended that you arrange your own insurance for these events. SPECIAL REQUESTS Special or medical requests must be made at the time of booking. Such requests do not form part of the contract between us and are not guaranteed. As an adventurous activities operator there may be exceptional circumstances where we feel unable to meet a customers’ specific needs. We reserve the right to refuse any booking should such a situation arise. SITE RULES Whilst we want all of our customers to enjoy their visit the person making the booking is responsible for their own actions and the actions of other members of the party and the effect that these may have on others. You must ensure that your party is made aware of and abides by the site rules and regulations and that reasonable care is taken of the accommodation, facilities and equipment. We reserve the right to seek damages from you if our property is wilfully damaged. If the behaviour of any member of your party is found to cause danger or distress to other customers or staff; or is compromising the safety and enjoyment of themselves or others; or causes damage your group may be asked to leave the site. In such circumstances we will not be liable for reimbursing the cost of your visit or contributing to any expenses you may incur in making alternative arrangements. We cannot be held responsible if you suffer loss or damage as a consequence of failing to take reasonable precautions for you and your party. DOGS We regret that pets other than guide dogs are not permitted on-site. SMOKING, ALCOHOL AND DRUGS In compliance with the law, smoking is not permitted in buildings, shelters, tents and activity areas. Young people under 18 years of age are not permitted to smoke on-site other than in a designated outside area within their residential area as agreed by the party leader and out of view of other client groups. No person will be permitted to take part in activities if in the opinion of Stubbers staff that individual may be under the influence of alcohol or drugs. Consumption of alcohol on-site is at the discretion of the management. However, we do not expect young people to be given access to alcohol during their visit. CUSTOMER FEEDBACK If you have any feedback during your visit please inform the Duty Manager on-site who will endeavour to help you. If the matter is not dealt with to your satisfaction please complete a Feedback survey which is available in the reception building or can be completed online in your own time. Failure to follow this simple procedure may prevent a full investigation of the points that you raise. We cannot therefore accept liability for any complaint or claim that is not reported in accordance with this procedure unless the claim or complaint involves death, personal injury or illness. PHOTOGRAPHY You are welcome to take still and video images of your party. For reasons of child protection, you may not take photographs of other parties. Please note that we use photographs taken by authorised photographers for inclusion in brochures and promotional material including websites. In accepting the conditions you agree that such photographs that include images of your party or yourself may used for inclusion in such material. LOST PROPERTY Valuables and small items: will be kept for 4 weeks and if not claimed disposed of at the discretion of the centre. Unclaimed money is donated to the Stubbers Charitable Bursary Fund. We regret that due to the volume of clothing that gets left at the centre the contents of the “Dry Clothing” bins are disposed of on the Monday morning following your visit. The contents of the “Wet Clothing” bin are disposed of each day.
CHECK OUT STUBBERS ADVENTURE CENTRE FOR YOUR ADULT & CORPORATE EVENTS AND DAYS OUT FOR CHILDREN & FAMILIES! Please call us on 01708 224753 or email info@stubbers.co.uk to find out what Stubbers can do for you! WWW.STUBBERS.CO.UK
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Ockendon Road | Upminster | Essex | RM14 2TY
FOR MORE INFORMATION CHECK OUT THE WEBSITE;
Tel: 01708 224753 | Email: info@stubbers.co.uk | www.stubbers.co.uk
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Registered Charity No. 1080941 Stubbers Adventure Centre is an enterprise of The Essex Boys and Girls Clubs