Success Business Magazine - Issue 10 | August, September, October 2013 by Success North Queensland

ISSUE 10 | AUGUST, SEPTEMBER, OCTOBER 2013

YOURS

FREE

Pat

brady

engineered for Success

15 MINUTES WITH:

The Blockâ&#x20AC;&#x2122;s Scotty Cam

SUCCESS EXCLUSIVE Eagle Boys Tom Potter

celebrating milestones Paradise Outdoor Advertising and Serco Sodexo

your chance to WIN

a corporate makeover inside

Making your money work as hard as you do

At Tynan Mackenzie ipac our aim is to give you the financial confidence to live the life you want. This confidence can make a big difference to your life now and into the future. It can help you to retire on your terms and achieve true financial independence.

FRee FinanciaL heaLTh check

Call today to book for a nO cOST, OBLiGaTiOn FRee financial health check. Our highly qualified and technically skilled advisers can work with you to help you achieve your full financial potential. Contact one of our Senior Financial Consultants to make an appointment today. Townsville

At Tynan Mackenzie ipac, we provide professional financial advice on: – Your current financial situation – Creating and preserving wealth – Determining how much you need to retire – Investment strategies to protect retirement capital – How to generate a tax free income in retirement – Estate planning strategies

Level 1, 113 Charters Towers Road Hyde Park QLD 4812 Telephone 07 4408 8400

petrina Rinaldo

Gail Glasby

Leanne Steen

Tynan Mackenzie and ipac After working together for nearly 20 years, Tynan Mackenzie Pty Ltd has moved to ipac. This alliance formalises the long standing relationship between two companies that share the same philosophy and approach to financial advice and genuine commitment to our clients.

07 4408 8400

Financial confidence to live the life you want Issued by ipac securities limited ABN 30 008 587 595. AFS Licence No. 234656 ipac is a wholly-owned subsidiary of the AMP Group. The information in this document is of a general nature and does not take into account your individual needs and objectives. Whilst we believe that the information contained herein is correct, no warranty of accuracy, reliability or completeness is given and, except for liability under statute which cannot be excluded, no liability for errors and omissions is accepted. Current July 2013.

AM4107 6.13

www.ipac.com.au/tynanmackenzieipac

publisher’s panel

cover story

EDITOR

Marissa Candy editor@successbusinessmag.com.au

12-15

SALES & MARKETING

Katie Brennocks katie@successbusinessmag.com.au

Pat Brady

JOURNALISTS

Rachel Licciardello Tracey Lee Gordon

Engineered for Success

DESIGN & PHOTOGRAPHY Callan Jones Teigan Guy Amber Burling

Success Business Magazine Pty Ltd PO Box 5660 Townsville QLD 4810

WHAT’S INSIDE THE REGULARS 8 10 26 27 34 38 40 72 74 76 78

Regional Update Andrew’s Angle Corporate Styling Profiling 15 Minutes With On the Rise Success Exclusive Cheers & Beers Your View Calendar of Events News Desk

ACN NO. 147 633 814

22 Walker Street, Townsville QLD 4810 P. 07 4771 2669 F. 07 4721 1974

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15 Minutes with Scotty Cam

All information and images are subject to copyright. No part of this publication may be reproduced, stored or transmitted in any form without the prior permission in writing to the publisher. The views and opinions of authors and advertisers do not necessarily reflect the opinions of the publisher.

THE CONTRIBUTORS 33

Townsville Podiatry Centre The Growing epidemic of Diabetes Mellitus

While every effort has been made to ensure the accuracy of information at the time of print, the publisher accepts no responsibility or liability for any errors, omissions or subsequent consequences including loss or damage from reliance on information in this publication.

WIN Television The Great Australian Bake Off!

Achieve Group What if nobody worked for you?

The Marketing Factory Plan the work, work the plan

Success Exclusive Tom Potter

HIGHLIGHTS THIS MONTH 17-24

Functions & Events A guide to planning an event in our region.

53-67

Education & Training Local partners to develop your needs.

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FROM THE EDITOR

hat a bumper event season this has been. This region really knows how to turn it on. From the V8s to the Townsville Cup and the Australian Festival of Chamber Music, they all do their fair share of putting our great region on the map and cementing us as a stunning place to do business. In this edition we further explore our local event champions, with a showcase of our region’s offering. We delve into the education and training sector, revealing that essential business development can be achieved by qualified facilitators right here on our doorstep. Congratulations to a company that does a great deal for the defence sector throughout Queensland, that easily goes unnoticed. Serco Sodexo celebrates their 20th anniversary in business and reaching this great milestone. We managed to have an exclusive chat with Tom Potter, founder of Eagle Boys Pizza that was a favourite amongst our writing team. And who doesn’t love Scotty Cam from The Block? When you just happen to be in the right place at the right time, you are the right man for an amazing job. Now onto something a little bit fun. Our design team have been busy developing a phone app, for easy viewing on your mobile device. Doubly exciting

is, for all those iPhone owners out there, you can install this web app on your home screen, enabling one easy to clickable link to each edition. Simply visit successbusinessmag.com.au in your web browser and click the pop up menu. Stay tuned to this space as we further develop our mobile facility, making viewing our magazine on the go even more convenient. And to end with a phrase that has been used widely ‘think globally act locally’ I urge you to really take the essence of this phrase on, and keep everything that makes our special part of world continually shine.

- Marissa Candy

Download our mobile web app Simply visit successbusinessmag.com.au on your iPhone and follow the prompts.

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REGIONAL UPDATE Ewen Jones

Glenys Schuntner

Federal Member for Herbert

Chief Executive Officer Regional Development Australia Townsville and North West Queensland Inc.

I have been hearing a lot of rumblings recently about the conditions in which small business is operating at present. No one is happy about the performance of our economy and the Federal Government has a major role to play in that circumstance. It is the Federal Government which sets the tone for the country when it comes to our national economy. When there is a strong, positive message, directed toward business investment and growth, the economy all the way from the high street through to the workshop in the suburbs operates with that positive tone. Confidence is an intangible product, but having said that you know when it’s there. Putts seem to drop and deals just come in the door. You seem to bump into people who then desperately need your services. The jobs pop up right when you need them. In the auctioneering game, I tried not to overanalyse this too much. You just have to realise it is swings and merrygo-rounds so you take it when you get it. Equally, you know distinctly when confidence is lacking. Putts lip out and deals walk out the door. You turn up at a restaurant and there is your best customer signing off on a major project with someone else – most likely a bigger competitor from down south. You keep telling yourself it has to turn, but you just cannot see it happening despite your best attempts at keeping a positive tone. This is where we are at present. We need to look at our products and services as a community, a city, and a regional economy. I feel that what we, as a community, should be doing at present is making a genuine effort to shop locally. We need to get the money turning over in our community and in our region. The change will come – when we have a Federal Government which sets a positive tone for the economy, working hand in hand with business.

In our day to day lives we often talk about individual, team or corporate success, but what will success look like for the northern Queensland region in 30 years time? How would we measure success as a region? Economic outputs? Investment attracted? The availability of jobs and employment numbers? The types of jobs available? Health statistics? The quality of air and water, land condition and biodiversity? The levels of education achieved? Income levels compared to the cost of living? The number, quality and diversity of recreation and cultural facilities? A lack of crime? Or is the simple answer the level of happiness of residents? From the Gulf to the Outback to the Reef, we have an abundance of natural assets and resources, a diversity of industries, businesses and opportunities for job growth, strong communities and a great lifestyle, but we also face many challenges if we are to be a successful region in any range of indicators. RDA has been consulting across the region to understand local communities’ perspectives on a regional vision, regional development issues and opportunities. Issues such as water access, electricity supply and pricing, transport and telecommunications continue to be the top regional infrastructure priorities. Social infrastructure and services however present another real challenge. Educational levels within the region are below the national average. Recent research and statistics from the Australian Government support the link between education and employment outcomes and income levels. For the sake of future generations and their ability to prosper, I believe, as a region we need to place greater emphasis on children completing school, attaining certificates and degrees. Health levels within the region have also been under scrutiny. Recent reports of children aged 10 presenting with diabetes are a clear indicator that we have a problem. Diabetes Queensland recently warned that the cost of the obesity epidemic would cost $118 million per annum. Population growth, ageing populations and lifestyle induced diseases are placing increasing pressure on the funding of hospitals, healthcare and dental services. Already the largest and one of the fastest growing industries in the region in terms of employment, the health and social services sector employs more than 13,000 people across the Townsville and North West Queensland region. For better health outcomes and to reduce pressure on the tax payer, preventative programs for all ages are becoming critically important. For more information on regional statistics, visit www.rda.gov.au and www.myregion.gov.au.

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Dawson Wilkie

David Kippin

President Townsville Chamber of Commerce

Chief Executive Officer Townsville Enterprise Limited

Three main events highlighted the past quarter for our organisation: the NQ Business and Franchise Expo in mid-May; the Townsville Chamber Business Awards on 21 June; and the visit of the Prime Minister of Papua New Guinea, the Honorable Peter O’Neill, to Townsville at the invitation of the Chamber. The Chamber was proud to team up once again with the NQ Small Business Development Centre for their second business expo. The expo is on its way to becoming an iconic event, bringing the Townsville business community under one roof over two days. Crowd numbers were good but more importantly, visitors came to do business. As we did in 2011, the Chamber hosted the expo’s ‘kick off’ breakfast, featuring the leader of one of Australia’s largest family businesses, Mr John Camilleri. John is the Chair of the Baiada Group, a diversified group of companies employing over 6,000 people. He is the grandson of Charlie Baiada, the founder of Baiada Poultry, known now for their fully integrated poultry operations and for owning brand names like Steggles and Lillydale. John’s presentation was a business development master class, focusing on how he grew the small family owned business to a $3 billion empire in less than 30 years while maintaining the family’s values. It was an inspiring key note address. A few weeks later, the Chamber celebrated the unsung heroes of the business and industry community at its 16th Business Awards. This year, the awards program grew from two individual categories to six categories acknowledging outstanding contributions in the area of corporate citizenship, innovation, and employment, as well the excellence of a young employee, a young business person and an overall leader. Congratulations to all finalists and winners, and special thanks to our sponsors. In late June, the Chamber hosted the Prime Minister of Papua New Guinea, the Honorable Peter O’Neill. Mr O’Neill brought with him a delegation made of a Minister, a Vice-Minister, his Chief of Staff, the highest ranking PNG official in Australia, and several high ranking public servants. The Queensland State also sent a delegation including a minister, a commissioner, and a few high ranking officials. PNG is significant to Townsville. The city has had a 30 year Sister City relationship with Port Moresby and many cultural, educational, health, sporting and commercial exchanges have been built on this foundation. Many Townsville businesses are operating in PNG, particularly in the area of technical services, engineering, construction, fabrication, support and professional services, education, Information and Communication Technology (ICT), and hospitality. The visit was very successful and the O’Neill Government stated its intention to visit Townsville on a regular basis. The Chamber will be happy to host its Pacific neighbour.

“Coming together is a beginning; Keeping together is progress; Working together is success” – Henry Ford Looking back over the past 22 years of TEL’s existence one would be safe to conclude that these have been transforming years for Townsville and North Queensland. Townsville Enterprise has played a lead role in that transformation with the development of sustainable economic and lifestyle benefits for the region. Henry Ford’s quote accurately describes how this successful transformation has occurred. When Tony Mooney championed the formation of Townsville Enterprise back in 1991 there was a landmark ‘coming together’ of the various economic development and tourism organisations in Townsville to form Townsville Enterprise Limited. The strategy was ground-breaking at that time and as such was not without its political and operational risks. The focus over the initial 10 years was very much about ‘keeping together’ to package the disparate energies into one compelling and powerful voice for Townsville and North Queensland. The philosophy was simple, one independent voice speaking for the collective commercial, political and community interests across the entire region for the benefit of the entire region. However, it is one thing to be singing from the roof-tops as a united voice, one still has to walk the talk. The real success is about the commitment, resilience and determination of the pre-eminent businesses and organisations within the region to get things done often in the face of rejection, adversity and a development focus on the South East corner of the state. Three examples come immediately to mind: Townsville Entertainment and Convention Centre; Cowboys Football Stadium and the V8 Event where that collegiate approach, together with persistence, determination and a never say die attitude, got those projects across the line. Working together is success. The characteristics that underpin the region’s ability to achieve against the odds have developed progressively since Townsville was first settled when Robert Towns despatched John Melton Black, Andrew Ball, Mark Watt Reid and a small party of Aboriginals from Woodstock Station to search for a site where a suitable port could be established. The port development commenced and Townsville was proclaimed a city in 1866. Townsville is still very much a port city, but now also a significant military city and very much a university and tropical knowledge city of the future.

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ANDREW’S

ANGLE ANDREW GRIFFITHS. AUTHOR PRESENTER ADVISOR

If you’ve got a big problem, make a big challenge. In business we all have to deal with problems and the occasional setback. Sometimes these can be big problems and seemingly overwhelming setbacks, but as always it’s what we choose to do about them that makes the difference. My advice is that if you have a big problem in your business, create a big challenge to solve it. If we turn a problem into a challenge and then focus our energy and resources into achieving it, in a structured and strategic way, we can turn our big problem into a big opportunity and that has to be a very good thing. Our big business problem might be that we need more money or perhaps more specifically we need more clients. It might be that we need more staff and we want to find the best available. We might have a big internal problem that we need to address like a safety issue or a productivity issue. A group of positive, motivated people working towards the same goal tend to prove unstoppable. One industry sector that takes this approach, turning it into an art form is the not-for-profit sector. Think about all of the problems that the various not-for-profit organisations are trying to solve: illness, abuse, environmental issues, lifestyle, etc. They all need one thing to solve their big problem – money. Not-for-profits are becoming very creative in developing challenges – like Relay for Life, The Big Morning Tea, The Red Shield Appeal, Paws for Cause Day, SID’s Day and so on. These organisations are actually following a very strategic approach to their fundraising, which I believe can be applied to most business related problems as well.

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Whatever our big problem may be, the following steps provide a very simple but effective framework to turn it into a challenge.

Recommended Website

1. Get creative and come up with the challenge

We all want more publicity and exposure right? Well SourceBottle just might be the place to get it. This is a site that thousands of journalists and bloggers post requests for information, interviews, expert opinion etc. about EVERYTHING. If you fit the requirements of the requesting journalist or blogger you might just get a story about your business on radio, television or in a top ranking blog or in a national newspaper or magazine.

We need to work out a good concept for the challenge. Make it fun and make it interesting. Be ambitious but make it achievable.

2. Give it a good name and maybe even a little branding Regardless of whether this is an internal challenge (like generating a specific amount of business in a set amount of time) or an external challenge, give it name and possibly even some graphic design like a logo or flyer to turn it into a visual campaign.

www.sourcebottle.com.au

3. Set a time frame It is really important to set a time frame that is spelt out and very clear to all involved – what are you aiming to achieve and how long is it going to take? Any challenge without a time frame is a waste of time.

4. Get other people involved Think about whom else you need to get involved in your specific challenge. Clearly your staff if they are not already involved (and they should have been included from Step 1 in reality), your clients and customers, suppliers, the local media, the general public, key people of influence, etc. Be clear about why you want them involved and how you want them involved.

5. Communicate clearly It is important to communicate the progress of the challenge to everyone involved. This is where most challenges tend to fall apart, so be clear about how you will communicate before you get started.

Recommended Reading The Entrepreneur Revolution – Daniel Priestley I know Daniel Priestley very well and we work together on a range of projects. He truly is a remarkably gifted entrepreneur who has created a global business operating in the UK, Australia and the USA. This is his second book and it is written specifically for people who want to start a new business (or change the way an old one thinks) by taking full advantage of the global opportunities and technology, both of which are game changers. A must for the bookshelf of any business owner and entrepreneur.

6. Make it a daily priority If you don’t make your challenge a priority it can easily start to slip below the radar. You need to talk about daily, monitor feedback, share results and keep everyone who is involved active and engaged on reaching the goal.

7. Celebrate when you achieve your challenge If you don’t celebrate at the end of the challenge, even if you don’t quite make the goal, there is a hollow feeling. Regardless of the outcome, celebrate loud and long and start to think about the next challenge.

“Never listen to those people who tell you all of the things you can’t do” - Andrew Griffiths

The next time you face a big problem in your business, stop and ask yourself, how can I turn this into a big challenge and create an opportunity? You will be surprised at what you can achieve with a simple change of focus.

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Engineered for

Success

Story by Tracey Lee Gordon Photography by Amber Burling and Callan Jones

It’s not often you’ll meet a business owner who’s willing to pass up the top chair of their own company, but with the restructure and rebranding of UDP Group, Managing Director Patrick Brady has been quite happy to slot into the seat of Executive Director of Business Development. To Pat, this move isn’t a traffic stopper; it’s simply about having the right people in the right places.

he 2013 amalgamation of the UDP Group’s four companies – UDP Consulting Engineers, iGPM Consulting, UDP Horman Traffic and Base iGi Consulting – represents organisational engineering at its best and it’s given Pat Brady and his executive team the green light on future growth. With offices in Townsville, Mackay, Brisbane, Port Moresby PNG and a presence in Hughenden, the future of the group is set to be a big one. The business will reach its 10-year anniversary in 2014 and has grown from a three person outfit to an employer of 55. “UDP has reached a milestone so it’s been the right time for a major review of our operations, make the transition to a group status and set new goals,” says Pat, explaining how the businesses will operate under the UDP Group umbrella but retain their individual brand identities for the time being to harness their current market share. “While the services offered by each division can collaboratively form an end-to-end service model, it’s very important that their individual core offering is recognised in the market.”

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By consolidating the four businesses and their teams, UDP Group has streamlined its corporate systems and positioned the company to be led by a CEO. One would automatically expect that Pat would take on the role himself, but after engaging a local consulting business to undertake psychometric testing of his senior people pre-restructure, Pat was identified as the best person to manage prospects and sell the services of the business. “I have a vast network of contacts, I can give immediate answers to clients and essentially close an opportunity on the spot, so it makes sense that I’m the one leading business development,” he explains. Taking on the role of Executive Director of Business Development, will also allow Pat to focus on some of his other interests, such as his position as mentor for Townsville Enterprise’s Emerging Leaders Program. He’s a former Local president of the Urban Development Institute of Australia (UDIA), a current Board member for Townsville Port Authority and remains a member of the Townsville CBD Taskforce.

A driving force

“UDP is a market leader in the field of urban development,” says Pat, “and to leverage more opportunity and do it well, the aim now is to double our number of staff to support geographical expansion. I’m very set on attracting the best in business to my business. So along with myself, our executive team consists of Henry Fracchia as our Executive Director of Operations, Darren Frakes as General Manager Services, and we’ve been very fortunate to be able to appoint Chamber of Commerce President, Dawson Wilkie as our CEO. “Dawson will drive the business forward and help us achieve our goals,” Pat explains. “He’s not a shareholder so he’s better placed to make the tough

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business decisions because he won’t be swayed by a personal interest in revenues.” UDP has a strong team in place and has only experienced a 1% rate of staff turnover since establishment. The company actively approaches schools and James Cook University to identify potential employees and with the ratio of female engineers increasing by 30% in recent times, Pat advocates identification of talented young women as well as men. All UDP candidates must have a strong mathematical grounding, be able to demonstrate minimal error in calculations and be capable of and confident in decision making.

Turning on the ignition

A permanent relocation to Townsville with his family at the age of 14 led to Pat gaining an Ignatius Park College education, where, as a technical drawing student, he decided that he wanted to become an engineer. “My father did his first year at university in engineering and then transferred to teaching, but aside from that, the closest things I was exposed to growing up that had anything to do with engineering was Lego,” he says. “I had four brothers and sisters, so when school finished I wanted to study but I did need to work. I didn’t want to be a poor uni student, so I undertook an external degree, worked full-time at McIntyre and Associates during the day and studied at night,” recalls Pat. “I actually started out emptying John McIntyre’s bins.” Pat used to sing at pubs and clubs back in those days as well, which was more for fun than money and even now, occasionally gets asked if he’s Pat Brady who used to sing at the Newmarket Hotel. He doesn’t sing much outside of the shower these days, but recently stumbled across his old guitars and dusted one off.

“

Although I’m conservative by nature, I think that change presents opportunity. If you identify an opportunity then you must be prepared to act fast, take a chance and be willing to invest time and money. Most importantly, you have to have the right people.

”

He spent 15 years gaining strong experience under engineering and design experts such as John McIntyre and Ian Hamilton; and was Townsville Office Manager for Cardno at the time of their public listing. “When Cardno publically listed, I felt it was time to think about working for myself,” explains Pat. “As well, the trend of bigger groups buying out smaller businesses at the time left room in the market for new players. So, after some market analysis, I decided to start working for myself.” There was no GFC in sight at the time, but Pat still felt the pressure of leaving a fixed income behind. The business set-up itself didn’t require a lot of outlay, so with funds behind him to finance the venture and a solid business plan in place, Pat built the business from the ground up with some tendering but mainly from referrals. UDP Consulting Engineers grew quickly and after a discussion with a traffic engineer talking about retirement, Pat saw opportunity and offered to buy him out, acquiring Horman Traffic Pty Ltd. The business has grown organically since, and with the acquisition of the other companies now holds substantial market share.

Building Dreams

Many of Pat Brady’s old Ignatius College school mates now also hold significant roles in Townsville and he fondly recounts discussions with his then-schoolcaptain Ken Taylor about buying an office building together one day. Along with Henry Fracchia, the dream became a reality with the purchase of the heritagelisted Dalgety building on Denham Street, which UDP has occupied since 2011. “The building had gone from receivership to receivership and was very run down, so we were able to buy it at a good price,” reveals Pat. After substantial refurbishments are completed, Purcell Taylor Lawyers will move in and the building will be fully leased.

The road ahead

Urban development certainly isn’t feeling the hit from the mining industry that many other markets are at the moment. In saying that though, Pat recognises a slowdown in places such as Mackay, as a result of the reduced mining operations around the region; but then there is a swing-back of growth in places like Townsville. Any downturn in one area is always offset by growth in another. So while industries reliant on mining might be feeling pain, engineering and development projects will continually arise across Queensland and with an ever-growing reputation as a dynamic and energetic engineering consultancy, geographical expansion of the group is a logical step to take. UDP Group will expand its Brisbane operations, taking on central Queensland and penetrating other areas; but Townsville will remain the group’s base for its business.

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F&E

Functions & Events Inside this special highlight is a selection of our regionâ&#x20AC;&#x2122;s finest function hosts, ready to cater to your next event. From small office teams, to large gatherings of hundreds, you will find a unique proposition from each venue featured. Encapsulating the best our region has to offer, this highlight will not disappoint. With options from alfresco dining on the deck, to rooms with a view of the reef, we are really spoilt for choice. And with Christmas only a few months away, now is the time to place a booking for your Christmas function and start planning for that memorable occasion your team enjoys each year. Why wait until Christmas? Place a reservation today!

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Small Business Christmas Party Jaffa Bar Catering

Jaffa Bah Catering is hosting its first annual Small Business Christmas Party. The aim is for businesses with fewer than 20 employees plus partners to come and celebrate Christmas with other businesses in the same situation.

A Bar by the Beach

Longboard Bar & Grill

As we enter into months filled with festivals, races and regattas, the Longboard staff gear up for their busiest time, when the weather is excellent one day and perfect the next. Longboard can cater to social bar functions and offer a variety of platters and pizzas, which is a great affordable option for large social events. Large sit down dinners can be a bit slow paced, so why not invite a group of mates to a stand up cocktail function which can be a lot more social, entertaining and great for networking or team building. Whether it is 10 guests or 60 guests, Longboard can tailor your experience to your occasion. Why be stuck in a function room, when you can be soaking up panoramic views across the award winning Strand, Marina, Cleveland Bay and Magnetic Island?

Often small businesses are very limited in where they can go to hold a staff party. There are not a lot of options out there for small groups and even if you find one, the venue hire is out of budget. Jaffa Bah came up with the idea to hire out a venue and fill it with multiple small businesses. Put on a great dinner, get a live band to play all night and help out some local charities along the way, with no venue hire fee. Bring your team and network with other businesses in a relaxed social environment. To view the menu, purchase tickets or for any other details of the event, look online at www.jaffabah.com.au. So what are you waiting for?

So start planning your next event or function and enjoy every moment at one of Townsville’s most idyllic settings. Reservations are essential but simple, email the functions manager at townsville@longboardbarandgrill.com.

the small business

Christmas Party 2nd November 2013

6pm - 11pm

Hosted by Jaffa Bah Catering at C2 Room at the Townsville Civic Theatre • Live music • Christmas giveaways • Charity Christmas Tree Auction • Network in a relaxed social environment Enjoy your Christmas with us at the first annual Small Business Christmas Party.

for more information visit jaffabah.com.au

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F&E

A Venue with a Difference

Reef HQ Aquarium

Reef HQ Aquarium is the worldâ&#x20AC;&#x2122;s largest living coral reef aquarium and it offers visitors of all ages a chance to experience the beauty and wonders of the Great Barrier Reef. Located on Flinders Street East, Reef HQ Aquarium is an easy walk from Townsvilleâ&#x20AC;&#x2122;s CBD, local accommodation properties, The Strand and Magnetic Island Ferry terminal. The Reef HQ Aquarium Conference and Training Centre is the perfect venue for small to medium conferences, workshops or business meetings. The Conference and Training Centre can comfortably seat 90 delegates theatre style or 40 delegates classroom style. It offers cutting edge state-of-theart technology, including videoconferencing, ceiling mounted data projectors, automatic projector screens, electronic whiteboards and much more. Videoconferencing can take your conference or event to audiences all around the world. Reef HQ Aquarium transforms into an exciting and unique after hours venue. Where else in Queensland will you have a 2.5million litre coral reef exhibit as your backdrop? The viewing tunnel is the perfect location for a cocktail function or pre-dinner

drinks. The Coral Reef Exhibition area is the perfect moonlit coral reef backdrop for a sit down dinner, with a night time window to the reef providing an ever-changing, always fascinating experience for your guests. The entire complex is available exclusively to you and your guests and is perfect for a birthday party, corporate function or even a wedding reception in spectacular style. For that extra special touch, why not wow your guest with an exclusive dive show. The underwater audio system allows the diver to talk directly to your guests about the marine creatures that call the Great Barrier Reef home. Create a memorable experience for your next conference or function, enquire today with the Sales team at Reef HQ Aquarium on phone (07) 4750 0800, email sales@reefHQ.com.au or visit www.reefHQ.com.au.

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Destination: Getaway

The Elandra - Mission Beach

Are you looking for somewhere exotic, set in the tropics, surrounded by deserted islands and away from the overcrowded and over-rated typical destinations of yesteryear that all your friends haven’t been to? The Elandra Mission Beach is the perfect destination for you and is without doubt one of the most beautiful 4.5 star truly boutique properties in Australia. Only 1.5 hours from Cairns, and far enough away from the hustle and bustle of everyday life, The Elandra offers every guest an atmosphere and ambiance incomparable to anywhere else in Australia.

rainforest (one of only two places in Australia where the rainforest actually meets the ocean) and it’s also the closest access point to The Great Barrier Reef. The world class views overlooking Dunk and Bedarra Islands will take your breath away. The weather is so warm and tropical: you’d swear you could be in Bali or Thailand. If a bit of action is what you require, some of Australia’s most adrenalin rushing activities like white water rafting, sky diving onto the beach, scuba diving and snorkeling, rainforest walks and fishing adventures are all only minutes away.

Launched in June 2008 by the outrageous and legendary Grace Jones, The Elandra continues to be the destination for those who appreciate quality time away without any pretence where you can be yourself and do what you like – a nice change!

Should that sound a bit extreme, we can send you off in the morning to a deserted island with champagne and seafood (or beer and burgers) in the morning, and then be back late in the afternoon to pick you up! A day by yourselves on a deserted island is what dreams are made of.

With only 40 rooms, each individually furnished with artifacts from around the world, no two rooms are the same. Set in the lush world heritage tropical

Some of Australia’s most amazing produce is grown within miles of the resort. More often than not the farmers deliver their goods themselves!

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Four of Australia’s best chefs, Curtis Stone, Matt Moran, Luke Mangan and Geoff Lindsay have all experienced firsthand the quality and freshness of the produce available when participating in the Tastes of the Tropics events. All four were in awe of what we see as standard. The Elandra Mission Beach ticks all the boxes. Perfect to relax by the pool and deserted island or go extreme – or both, indulge in body treatments with almost every massage/treatment ever invented available, and eating the freshest produce in Australia prepared by our own award-winning chef. It’s not surprising The Elandra Mission Beach is the first choice for the ultimate time away together or as a group.

F&E

Authentic Yum Cha

Benny’s Asian Bistro

If you’re looking for something different for Sunday lunch, have you tried the Yum Cha experience? Benny’s Asian Bistro on Palmer Street has relaunched their authentic Yum Cha, every Sunday from 10:30am to 2:30pm. Back by popular demand, Benny’s Asian Bistro delivers fresh, made to order Yum Cha straight from the kitchen to you. Once you sample the delicate sticky steamed peking duck or cha siew pork buns you’ll be back every week! You can choose from over 23 different authentic Yum Cha dishes including; prawn won tons, scallop dumplings, salt and pepper squid, Vietnamese rice paper rolls, beef and lemongrass skewers and bottomless Chinese tea! Katherine and her team work hard to make your Yum Cha experience one to remember, so go ahead and make a reservation for as little as a table for two, by phoning 07 4724 3243 or visit their website, www.bennyshotwok.com.au to download the Yum Cha Menu.

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Your New Event Partner

Crown on Palmer

In business, leaving a good lasting impression counts, so when choosing a venue for your next event the all new Crown on Palmer will not disappoint. The spacious lounge bar including day beds, secluded sports bar and well appointed restaurant and kids room, have amazing views spanning from Castle Hill across to the marina. Our team prides itself on tailoring our services to meet your needs and budget. If you are planning a fundraiser, sit-down dinner, cocktail party, or simply want to impress your guests, Crown on Palmer is a well designed venue that can cater to all. We are fast building an enviable reputation for having a great atmosphere in a spacious environment. Gone are the days of feeling crammed into a venue with no room to move. Crown on Palmer offers privacy, so your function is secluded from general patrons and if you are looking to host a function with 500 or more on the guest list,

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why not enquire about booking out our entire facility! Our audio visual equipment is state-of-the-art and has the capability of playing your corporate video or show reel on an array of LCD screens we have installed. Simply call us today on 07 4724 0405 to find out more about our function packages. And with only a few months until Christmas, call us now to book in your end of year function to avoid disappointment. You can arrange your event at Crown on Palmer confident in the knowledge that it will run smoothly so you can sit back and enjoy the compliments from those attending. Crown on Palmer is located at 69 Palmer Street, South Townsville. Like us on Facebook at www.facebook.com/crownonpalmer and stay tuned to our weekly updates.

F&E

Hungry for something new?

Roux Blond Creative Catering - Event Specialists

Have you been given the task of planning your office Christmas party? Creating a new concept each year keeps things fresh for your employees and guests. Some people can find this process a little daunting because it’s tough to know where to start. While tradition is great around the holiday season it can sometimes be a little, well, boring. The right Christmas party needs the perfect mix of holiday spirit, entertainment, location and creative catering. This combination is the perfect opportunity to introduce new ideas and change things from the previous year.

would like assistance with the concept and design of your event Roux Blond can coordinate the entire affair. Our award-winning catering, professional service and innovative ideas can help to make your party the highlight on the holiday social calendar. With over 50 years of combined experience, Roux Blond is Townsville’s only nationally awarded offsite caterer. If you haven’t used Roux Blond Creative Catering yet, what are you waiting for? Give us a call today to learn more about how we can make your next event impress.

Venue selection is the all important first step in creating the right mood for your function, especially if you are looking to host a themed party. Roux Blond caters at many indoor and outdoor venues in the Townsville area including your own private locations, for example, a private chartered boat, corporate offices and personal homes. Our offsite capabilities make a party at any location possible. Once you’ve chosen a venue, its location should offer inspiration for the rest of your event. If you

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Settle in by the Water

Townsville Yacht Club

Townsville Yacht Club is one of the Palmer Street eating precinct’s hidden gems and is the ideal venue for your next conference or function. We provide the perfect setting for you and your guests to enjoy the atmosphere overlooking Townsville‘s marina. If you’re looking for a relaxed setting, great value and friendly service, then the Townsville Yacht Club is the place for you. We offer a choice of two fully air-conditioned rooms to meet all your conferencing or seminar needs, with full catering options and access to equipment required. Step outside onto the deck to take a short break and soak up the North Queensland sunshine and feel refreshed from the cool water breeze. Or if it’s a function you are planning, the Townsville Yacht Club is the perfect host. Ideal for lunches, dinners, birthdays, weddings and more with two function areas available for private use. Choose

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from the air-conditioned function room seating up to 120 people, or the newly renovated deck with a capacity of 130. There is a variety of catering options available from platters to set menus or buffets to suit your budget. With uninterrupted views overlooking the water, the Townsville Yacht Club can be enjoyed day or night. The bright lights of Flinders Street East reflect on the water making you sit back and relax feeling like you’re a million miles away. So join us on the deck! Head online to browse our Function and Conferencing Packs or contact the Function Coordinator on (07) 4772 1192 for more information.

Corporate Styling

NEW SECTION

Success Business Magazine is giving one lucky reader the chance to win a corporate makeover. For your chance to take part in this fabulous opportunity email you name, business and a recent photo to

katie@successbusinessmag.com.au

Before Hair: We applied a dark copper to the entire base and created a deep red halo for some depth. Madeline is trying to grow her hair, so we blunt cut the back to match the length at the sides to make it easier for the growing process. A choppy fringe finished the look. To style, we used Schwarzkopf Osis stying product – Hairbody, this is applied to the hair before the blow-dry for condition and a light hold. The finishing product was Osis Glamour Queen which can be described as a spray wax/ hairspray – it will give the hair volume and medium hold.

p. 07 4771 2669 m. 0412 685 669 a. po box 5660 townsville Q 4810 www.successbusinessmag.com.au

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After

Name: Madeline Barra Business Name: North Queensland Insurance Brokers Position: Insurance Service Consultant Make Up: Using the Youngblood Mineral range – we prepped Madeline’s face with mineral primer followed by warm beige Loose Mineral Foundation. The new Glamour Eyes, eye shadow quad was used to create a soft but smoky look, completing with Blackout Mascara. The Brunette Eyebrow kit was used to groom the brows. Pressed Blush nectar was used for colour on the cheekbones, whilst the lips were stained with the malt lip pencil and coy lip gloss. Hair and make-up by A Touch of Utopia

PROFILING

kate pateman Success Business Magazine enjoys a moment with Director and Principal Solicitor, Kate Pateman from KLP Family Law about doing business in the tropics. Photography by Amber Burling

Who inspires you? So many people for varying different reasons – Justice Michael Kirby for his passion for the law and making it interesting; Art Williams for his motivational ‘Just do it’ speech; Dale Carnegie for his insights into people management; my parents for raising me to always push to excel (better was never enough); my partner for her ethics and can-do attitude; my clients for the strength they have to go through the journey that they are faced with.

How do you reward your customers? We try and think of new ways to settle their dispute/remedy their issues. This may involve taking different approaches to how we view those issues, which a lot of the times clients are quite surprised because they are so used to the old way of thinking about a winner and a loser, even in this area of law (if not even more so in this area!). We try and look at a win/win situation as much as possible. It is like the old argument about two people arguing over who should get the orange. When someone asked the right questions they found out that one wanted the peel, the other wanted the juice. It then turned out to be a win/win situation for all involved. We try and bring that philosophy and ask the right questions in the family law matters we have.

still, whether it is sitting in our backyard basking in the Far North sun rays or watching our Chug and Maltese play together. And that leads to the other thing – laugh. You have to have a sense of humour and laugh. I know that without humour I think I might have had to change my line of work a long time ago!

What do you enjoy most about working in our region? The people you meet. I have met so many fantastic and varied people in this line of work and it always makes me feel great when I see someone who I have helped (even if it was from 10 years ago) out of the blue and they come up and give me an update as to what has been happening. I enjoy that a lot.

Tell us something unique about KLP Family Law. We have tried to create a law firm that is different to your usual understanding of a law firm. For example, we are specialised in Family Law – that is all we do so our clients can be assured that they are getting the right advice; we are open extended hours – including Saturday mornings so that our client’s employment is not jeopardised and so they can find the time; we have a holistic approach to working on matters – which includes working closely with accountants, lawyers in other areas of law and psychologists just to name a few.

Tell us about your day to day routine? Work, work, work, work, work, sleep, be still - And that accounts for the 7 day week!

What do you do to unwind? Be still! May sound a bit silly, but I am usually always doing something – there are so many demands in my area of law. It calms the soul to just be

KLP Family Law Suite 3, 49 Bundock Street, Belgian Gardens 07 4775 6667 www.klpfamilylaw.com.au

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30 Years strong Story by Dolan Hayes Photography by Amber Burling

It’s hard to miss the billboards around North Queensland marking the 30th anniversary of Townsville’s own Paradise Outdoor Advertising. Like any good billboard campaign, the message is everywhere.

aradise Outdoor Advertising is a home-grown success story. Established in Airlie Beach by Chairman and owner Phil James in 1983, it has grown to become one of the largest regional outdoor advertising companies in Australia, operating over 1000 billboard faces. In 2012, Phil’s son and co-owner Mitch James took over the management of the company as CEO, overseeing the work of 25 staff and contractors. Mitch started with the company in 2001 as a 21 year-old mowing and maintaining the billboards, before working his way up to become Sales Director in 2006, and now CEO. Today, Mitch’s team look after a network of billboards that extend from Darwin in the Northern Territory, west to Mount Isa, and south to the Surat Basin in South East Queensland. The company has won multiple industry awards and is recognised for its innovation. It maintains the high standards of its billboards by fabricating all of its sign structures in-house. The strength and quality of the product was proven in 2011 when the company’s billboards withstood the force of Cyclone Yasi’s 300kph winds, suffering minimal damage.

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Like its billboards, Paradise is a company that was built to last. As a young Jackaroo working the fences on a property near Emerald, 16-year-old Phil might have been forgiven for thinking his future lay in dung and dust. “There was no such thing as an eighthour day. We worked from sun up to sun down, seven days a week,” tells Phil. “This was the work ethic I brought with me when I started Paradise, and the attitude that’s stayed with me my entire working life.” Young Mitch grew up watching his father work those long days, often sitting up proudly beside his dad in his faithful old ‘Dyna’ truck as they travelled the length and breadth of Queensland. “Dad, for many years, ran a one man billboard operation, acquiring, building, installing posters as well as mowing sight lines – a big job given the fast growing roadside grass in North Queensland,” says Mitch. “Dad reckons after the many thousands of kilometres of highway he travelled, he still has the outline of the stitching from the Dyna truck seat imbedded in his backside!” In 1987 Phil moved to Townsville, where the company’s head office has been located since, and established modern new premises in 2010.

In 2005, Phil says the company made a strategic decision to acquire 255 sign faces from Australian Posters (AP), which accelerated the company’s already rapid growth. Within three years of the acquisition, all of the former AP sign structures were completely rebuilt and modernised. “We invested strongly in the business by transforming old billboard stock across regional Queensland to match the high quality metropolitan style structures,” explains Phil. “The new signs attracted a much broader range of customer, including a host of new national clients keen to promote their products in the fast growing regional areas of Queensland.” Mitch says his father has laid a strong foundation for the growth of Paradise Outdoor Advertising into the future. “They say someone can only sit in the shade because someone planted a tree a long time ago,” shares Mitch. “Dad saw in the early days that billboards had long-term appeal because they’re an affordable way for many small to medium sized businesses to promote their message to the largest possible audience. That foresight has again hit the mark with the only two forms of advertising that have seen national growth in the past few years being online and outdoor advertising.” Mitch says that while the high profile nature of the 30 Year Anniversary campaign doesn’t sit easily with his father’s unassuming approach, it was important for the company to recognise such an outstanding and sustained business achievement.

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Ranee Crosby, Australian Institute of Company Directorsâ&#x20AC;&#x2122; Townsville Committee Chair, speaks to Success Business Magazine about small-medium business growth.

Building better social outcomes through improved governance of NFPs

he last two years have seen a huge amount of reform for NFPs with the establishment of the Australian Charities and Not-for-Profit Commission (ACNC) at a Commonwealth level and also changes across states and territories. With the establishment of the ACNC comes a new set of regulations (referred to as Governance Standards), which will commence in July 2013. These standards will apply to all charities registered with the ACNC. In late June, the Australian Institute of Company Directors launched our Good Governance Principles and Guidance, which is specifically tailored and designed for not-for-profit (NFP) organisations. The objective of the Principles and Guidance is to share with the NFP community a framework that offers a useful starting point for NFP boards when considering what constitutes good governance practice. The Principles and Guidance take into account the considerable diversity of the NFP sector, which ranges from large national organisations with experienced boards, through to small regional organisations with limited resources. The best part about the Principles and Guidance is that individual boards and organisations are able to tailor the Principles, having regard for their particular circumstances. Itâ&#x20AC;&#x2122;s important to note that the Principles have been developed by the industry, which demonstrates the sectorâ&#x20AC;&#x2122;s commitment to good governance. There is no doubt that the NFP sector makes a significant social contribution to Australian society but is significantly under-resourced. The Principles and Guidance can be accessed free of charge by all boards and directors operating in the NFP sector and will drive a conversation about how good governance can deliver better outcomes for the organisation, and ultimately the community. A full copy of the Principles and Guidance can be downloaded on the Company Directors website www.companydirectors.com.au/goodgovernance.

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The Growing epidemic of Diabetes Mellitus By Simon McSweeney. Podiatrist at Townsville Podiatry Centre.

Diabetes Mellitus (DM) is one of the most common diseases worldwide predisposing patients to an array of symptoms. Currently, there are 170 million people globally that have DM, and by the year 2030 this figure is forecasted to double. The disease is characterised by constant high blood sugar levels, and poor use of a hormone called insulin. Several body organs including the eyes, blood vessels, kidneys and nerves can all become affected by DM. The dramatic effect of DM on blood vessel and nerve function is of paramount interest to Podiatrists because the body is unable to respond to inflammation and trauma, leading to delayed healing. Diabetic wounds (ulcers) affect approximately one in four diabetic sufferers, which highlights the importance of preventative programs in health care settings.

Disease to the blood vessels in the legs due to DM can lead to a reduced supply of oxygen and other nutrients to surrounding tissue. Such a process is essentially induced by means of a blockage in an artery and fatty acid (plaque). Plaque develops more rapidly in the lower-limb vessels of diabetic patients, increasing the risk of complications that include surgery and amputation.

reduced oil and sweat production, hard and thick skin, reduced muscle strength and deformities to the toes.

Impairment of the nerves in the feet and legs affects approximately one in two of all diabetic sufferers. The effects of high blood sugar levels, high fat levels, and inflammation all contribute to nerve damage and dysfunction. There are multiple forms of neuropathy (nerve disease) that may impact upon diabetic patients; some of the clinical symptoms may include reduced feeling in the feet and legs, numbness, burning, pins and needle sensations,

DM is a major worldwide health concern threatening to reach pandemic proportions in the near future. Within our global healthcare setting, strategies to provided preventative holistic healthcare is imperative to reduce the impact of DM on the lives of individuals, families and the community.

There are numerous clinical assessment methods available to the podiatrist in examining the health of the circulation or nerves to the feet and legs in DM patients.

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15 minutes with:

SCOTT CAM

Story by Rachel Licciardello

Down-to-earth chippie Scotty Cam has built a career as a television presenter and renovation guru. Last month, the mighty helpful Mr Cam wrapped his fifth season of Channel Nine’s Logie-winning renovation reality show, The Block. Scotty talks to SBM about being “discovered” at the pub, working on the hit show and his new website.

Q. How did Scott Cam the chippie become Scotty Cam, TV host and celebrity DIY guy? I was actually “discovered” at the pub. I’d knocked off work and was having a few, and a TV producer approached me and asked if I wanted to do a screen test for a new show – he was one of the early producers for Backyard Blitz. I told him “no” at first; I wasn’t really interested because I didn’t think it was for me. But he got my number off the signwriting on my work ute outside and rang me the next day. I ended up doing the screen test.

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Q. What changed your mind? I suppose it was a change in life; I was 37 at that time, when I started in telly 14 years ago [Scotty filmed the pilot for Backyard Blitz in 1999] it will actually be 14 years this October.

Q. You were a working chippie in ‘99, did you keep your day job at that stage? I had a carpentry gang; four of us, and we’d do home renos and things. I’d started the business in 1990, and actually only ended it about three years ago. I worked on the tools a little less during the last two years I still had the business, but prior to that I worked in it every day I wasn’t on television.

Q. Many blokes can tell a good story at the pub or make a quick quip, but they freeze up in front of a camera. Did you find presenting easy? I was lucky I didn’t get nervous in front of the camera; it didn’t bother me that much…. I think the key is to be yourself. And if yourself is no good, then it’s not for you.

Q. We see you in Mitre 10 ads, being mighty helpful… what does your work with The Block’s sponsors involve? Our show doesn’t survive without our sponsors and we’re pretty transparent about that. We do things like trade nights where we have our sponsors to The Block and I do a little talk.

Q. SBM interviewed your co-host Shelley Craft in 2011, and we were impressed with how normal she is. Tell us about working with Shelley and rest of The Block crew. Shelley’s fantastic to work with; we’ve worked together on a number of shows over the years. We work well together, we finish each other’s sentences, we’ve got good timing and we can make stuff up as we go if we need to. That’s a pretty unique thing to have with someone, and I’ve worked with a lot of people!

there are probably 50 people working on the block itself, then another 50 on post-production. It’s a big team, but we’re cheap to make compared to other programs. We’re pretty streamlined and we all do our bit.

Q. By the time this edition goes to print you will have launched ScottyCam.com.au. Tell us about that. I’m preparing to launch my website, ScottyCam.com.au, in July around auction time for The Block Sky High. The website will be a magazine-style site with daily tips, how-tos, and different deals that I’ve called mates rates. When I buy something, I often get a good deal so I thought, just like I’d offer to buy my own mates that product at the same good rate, what if I could offer that deal to my followers. I love Australiana too – Australian history, Australian bush – I don’t think enough of our history is taught in schools, so there’ll be Australian articles on there. I’ll do a blog, and I’ll going on Twitter and Facebook for the first time as well.

Q. What do you consider to be your most successful professional achievement so far? I’ve worked on about 10 different shows; some have been successful and some have not. I’d say my biggest success, professionally, has been longevity – both at the network [14 years], and at this show [Scotty has just wrapped his fifth season with The Block]…. I’ve been with The Block for over three years. I’ve worked hard, kept my head down, turned up on time every day – I’ve made it easy for them to keep me there.

Q. If you weren’t doing what you do, what would you be doing? I’d be hanging a door or building a roof somewhere – because that’s the only thing I know how to do!

Q. Parting words? Keep working hard.

As for the rest of the team, there are eight cameramen, eight sound recorders, five or six producers, executives, the production team, challenge team;

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NEW KING ON THE BLOCK Story by Rachel Licciardello Photography by Amber Burling

There’s a new king on the block, as Crown on Palmer demonstrates how versatility, functionality and a great location can create a restaurant and bar for mass appeal.

ocated at the ground level of Palmer Street’s Solarus tower, Crown on Palmer is quickly making a name as a diverse venue; stylish enough for late night party-goers, casual enough for Sunday afternoon catch ups (daybeds included) and practical enough for family dining (the kids room is every child and parent’s dream), and with a sports bar to boot. Able to hold over 500 people and with a fit-out reported to cost close to $2.5 million, the owners have invested greatly in this new venture. “On a macro level we are very confident in the strength and diversity of the Townsville economy,” explains Crown on Palmer Director, Dominic Mullins. “We also believe that Townsville has the ideal climate for enjoying a relaxed waterfront lifestyle all year ‘round. Crown On Palmer is intended to capitalise on that and provide a space where people can capture the best elements of that tropical lifestyle.” Timber, whitewash walls and rope hangings theme the venue, referencing the neighbouring water views, marina and maritime museum, and provide a relaxed, beachy feel while the menu caters to all tastes (with seafood and steaks mostly featured). “The feedback we’ve received for the bistro has been particularly strong in relation to food quality and menu pricing… We have also received positive responses in relation to the relaxed atmosphere of the bar, the functionality of the sports bar and the intimacy of the cocktail lounge

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and day bed area,” says Dominic. Since opening its doors early June, Crown on Palmer has offered lunch and dinner seven days each week, and more recently added weekend breakfasts to the menu. “We believe we have struck the right balance through providing restaurant quality food but with the relaxed atmosphere of bistro service and affordable pricing,” explains Dominic. “The bistro can cater to large groups and families, with a kids menu and large kids playroom that includes movies, Xbox, PlayStation and Wii game consoles.” When it came to stocking the bar, Dominic says Lion was an obvious choice. “We decided to partner with Lion primarily due to the strength of their product range, which includes top selling local beers such as XXXX Gold, XXXX Summer Bright and Hahn Super Dry together with strong international brands including Corona, Stella Artois and Heineken. Also, Lion has a strong local team that took the time to understand the vision for our business and worked closely with us to bring that vision to reality.”

population. We thought it would be nice to pay tribute to the many memories that people hold of the old Crown, whilst completely remaking it as a more modern and contemporary offering,” shares Dominic. “We believe the new offering is more fitting for the times and reflects the significant progress and development that has occurred in Townsville and in Palmer Street over the last decade.

Creating a venue to appeal to such a diverse market takes much planning, with not just layout, styling, menu and product selections to consider, but name choice too. “Obviously, the Crown Hotel was an iconic pub in its day and is fondly remembered by many within the Townsville

“We’re very positive on the future prospects for the waterfront end of Palmer Street,” reveals Dominic, “and believe with the opening of Crown On Palmer, and other venues recently opened or scheduled for opening in the near future, it will become a separate precinct in its own right.”

ON THE RISE Sales Consultant at North Ward Realty, Josh Thornton shares a moment with Success Business Magazine, about his experience in the real estate industry. Photography by Amber Burling

Years with the company? After going through the motions of dealing with my own personal property portfolio I soon realised that real estate was a real passion of mine and I approached Glenn Bower, Principal of North Ward Realty, two years ago and he gave me the opportunity to put my many years of sales expertise into my passion.

North Ward Realty Level 1-39 Eyre Street, North Ward Phone (Direct Line) 07 4720 0713 Mobile 0404 363 558 Email josh@nwrealty.com.au

What advice do you have for anyone looking to get into your industry? I feel for anyone looking to get into my industry or a sales position the most important attribute is to be honest and genuine â&#x20AC;&#x201C; yes it sounds like a clichĂŠ but that is what I have built my career on.

Who inspires you?

What are the advantages and challenges of being a young person in business?

I am very fortunate to be surrounded by many inspirational people, from family and friends and sporting identities. These people motivate me from the everyday things in life to the major decisions that can be life changing.

The advantages of being a young person in my business is to be constantly absorbing knowledge and the challenge is to put this knowledge into my everyday working life.

Do you have a mentor?

What do you enjoy most about working in our region?

Yes, I was given the opportunity to commence my career with North Ward Realty, which in turn I have been lucky enough to meet Bruce and Caroline Pearce. Bruce and Caroline were the former principal and founders of North Ward Realty back in 1998, they took me under their wing and taught me the knowledge and more importantly the values of real estate. In providing me with these tools, it has given me the opportunity to become one of the best in my field. Of course it goes without saying having friends and family around provides me with ongoing mentoring in everyday life.

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Just look at my work environment behind me â&#x20AC;&#x201C; need I say anymore?

SUCCESS

EXCLUSIVE

not just about the

Dough Story by Rachel Licciardello

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He’s one of Australia’s most successful businessmen, building the multi-million dollar Eagle Boys franchise from the ground-up and navigating it through highs and lows over 20 years before selling for big bucks in 2007. From his hometown Brisbane, Tom Potter talks to Success Business Magazine about lessons learned in business and the latest venture he’s been baking. Google ‘Tom Potter’ and you’ll find a long list of articles relaying this Aussie businessman’s success building the Eagle Boys pizza company. In a nutshell (or perhaps more appropriately, a foil-wrapped garlic loaf), Tom started the company in 1987 at 24 years old with a $12,000 investment from his mum, and through franchising, grew his business “to about 300 stores” to become Australia and New Zealand’s largest privately owned pizza company. Tom is widely regarded for his business acumen, claiming national franchising awards, the Australian Financial Review’s Young Business Person of the Year award in 1994 and was inducted into the inaugural Franchising Hall of Fame in 2003. His Eagle Boys success was due mostly to innovating the business, maintaining his focus on long-term results instead of short-term profit and defining his company’s point of difference. “Eagle Boys had to reengineer itself at least three times over the 20 years I had it,” tells Tom. “Reengineering a business can be quite painful, particularly when it takes people down a road where their business is already successful and they have difficulty understanding why they have to change things.” Change was not something Tom feared, as he introduced two key innovations that changed the takeaway pizza industry – drivethroughs and the two-minute pizza promise. “We were really driven by competitive circumstances both on price and point of difference… We knew that if we continued to compete with the others on price, we really wouldn’t be able to stand out from the rest in the next 10 years,” explains Tom. “So we went down the road of becoming the two-minute pizza company, which took us seven years and millions of dollars in research and advertising, but became a huge part of our success.” Looking back at more than two decades spent building, operating and evolving the Eagle Boys empire, Tom says the one thing he would have done differently as a 24-year-old business founder is surround himself with advisors sooner. “When I eventually did put in my board of directors, the business ran more strategically, more professionally,” says Tom, who’s quick to add that the key to selecting members for an effective board is to look at experience, diversity and personal motivation. “You need people who understand culturally what your business is about, think strategically for the long-term future of the business, and aren’t just looking to cash in on their futures options. “I think some people fear bringing in a board of directors because they think they’re handing over control, or it’s going to become some sort of bureaucracy, which it’s not. So I say call them something else – your board of advisors, your mentors. If you’re serious about your business, it’s invaluable having a handful of really smart, experienced business people who can help you make those decisions for the future,” explains Tom, who says starting out is the best time to create

a board. “If you can sit down on day one of planning your business, with a blank piece of paper and two or three really smart people, you’ll be better off.” Tom’s experience, success, creativity and no-bullshit approach to business have led him into the world of professional speaking. He travels Australia and internationally, telling his story and discussing business strategies, techniques and topics. Following years of phone calls and requests for advice, Tom also published a business book in 2009, The Eagle Boys Story. “If you go into a bookstore and ask for an Australian business book, written by an Australian businessperson, you’d be lucky to find one,” shares Tom, who says this was partly his motivation in writing the book. “Also, when I sold Eagle Boys almost seven years ago, it was doing really well... I now have this book to say this is how we did it, this is why we innovated, why we added drive-throughs, why we created the two-minute pizza as a point of difference.” After selling Eagle Boys in 2007 to a private equity investment group for an undisclosed amount, Tom spent a year travelling, relaxing and playing golf, before getting back into the game. In 2009, he opened Crusty Devil Bakehouse in Brisbane’s Carina, later adding a second bakehouse at Cannon Hill. “The entire bakery industry in Australia has been gutted because of the cost of labour; I mean, you can get a fresh loaf of bread but many bakeries use frozen pies. Back in the ‘70s and ‘80s you could go into a bakery and the products were being made fresh in front of you. So I’ve gone back to basics; you walk into our bakeries and all the products are made fresh in front of you each day. “I’ve spent the past two years working behind the counter, working with the bakers and the pastry cooks, learning the business,” explains Tom. “Part of my initial plan was to have a 24-hour drivethrough – so, for example, mums with young kids don’t have to get out of the car to buy fresh bread and milk, and tradies wanting breakfast and coffee at 4am can zip through the drive-through – but I’m sitting on the fence regarding whether to go ahead. Unless there are changes with how our country is governed, it’s too risky for me to put another $3—4 million into the business,” explains Tom. “Unfortunately, the employer is at the end of the line, after the landlord, the government, the taxman, the employee, and it’s unfortunate because they’ve completely lost sight of who’s going to create jobs.” Tom says regardless of whether we see change or not, he’s content with his two bakeries as they are, which serve close to 7,000 customers each week between the stores. “After running a business the size of Eagle Boys, I’m lucky that now all I have to worry about is two little bakeries.”

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tOWNSVILLE REINSTATED AS MAJOR DISTRIBUTION HUB Photography by Tella Photography

Townsville has been reinstated as a major hub in beverage giant Coca-Cola Amatil’s Queensland distribution network. Coca-Cola Amatil (CCA) has invested $3 million into re-opening its busy North Queensland warehouse, providing a faster service for 4,000 local clients.

CA Region Manager North Queensland Paul Woodhouse said the 5,500 square metre warehouse would act as a nerve centre for the massive logistical operation of distributing 50,000 cases of Coca-Cola products across the region each week. “North Queensland is a very important part of Coca-Cola Amatil’s Queensland business,” explains Paul. “Our operation has changed dramatically over the past five years as we’ve had more products come online and demand has grown substantially. “Ultimately we want to ensure we are servicing our clients in the North to the very best of our ability. “By localising distribution, we will also be able to help guard against unforeseen circumstances which impact on delivery, such as natural disasters, allowing us to provide even better service for our North Queensland clients.”

The opening of the warehouse and distribution site has created 14 additional jobs. Townville Mayor Jenny Hill said attracting large Australian-listed companies was a key focus for Queensland’s North. “Townsville is a major service centre outside Brisbane and we are continually looking for ways to encourage investment in the region,” says Jenny. “It is fantastic news that company such as CocaCola Amatil, one of the top five Coca-Cola bottlers in the world, is further committed to our city, boosting employment and value adding to our sustainable lifestyle.” The North Queensland Warehouse at 635 Ingham Road, Townsville will store and distribute a range of Coca-Cola Amatil products including Coca-Cola, Coke Zero, Diet Coke, Powerade, Mother, Mount Franklin and Grinders Coffee.

CCA employs 75 staff in North Queensland including Neverfail production, equipment service technicians, administration, sales and distribution staff.

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Celebrating

20 years

Story by Tracey Lee Gordon Photography by Amber Burling

Serco Sodexo Defence Services (SSDS) celebrates its 20-year anniversary this month as Australia’s only specialised service provider to Department of Defence, and one of their top 10 contractors. Contributing $70—$130million annually to the local economy, it’s likely you’ll be more than a little curious about SSDS’s business if you haven’t yet stumbled across their name.

erco Sodexo Defence Services (SSDS) is a joint venture company formed between Serco and Sodexo in 1993 to tender for the supply of specialist services to Defence. Twenty years on, the relationship is stronger than ever and as a trusted supplier to Defence, SSDS is still enjoying incumbency. Since 1999, Townsville has benefited from having the company here as the supplier of garrison support services under the Base Services Contract. With the addition of the Infrastructure Maintenance Functions to their scope of work in January 2009, it’s fair to say SSDS manage and provide all of the services and consumables that feed, clothe, accommodate, fuel and maintain Defence operations, people, premises and fleets. Regional General Manager David Kingston understands why some people may not have heard of the organisation. “It’s certainly no underground operation,” explains David, “but we just don’t have a need to promote the company. We only have the one client; so we are in a fairly unique position of not having to market ourselves, or employ a marketing department.” With an annual turnover nationally that sits around the $300 million mark, SSDS pours millions of dollars into

sustaining local business and families in Townsville and surrounding areas, through salaries and the procurement of the goods and services that keep Defence functioning day-to-day.

Garrison and base support services

If you aren’t familiar with the term garrison, it references an established military base or body of troops, so when you consider the enormity of the Defence network across North Queensland; the scope of services required to keep things running smoothly is as diverse as it is immense. There are 22 core service categories under the contract, ranging from hospitality and facilities management to security, waste management, transport and air support – and that’s just at a glance. SSDS directly employs almost 600 people in the region, as well as engaging 190 subcontractors across Townsville. The service model is centrally managed from Lavarack Barracks, with support bases operating as far north as Weipa, down to HMAS Cairns and further south to Rockhampton.

It’s all about the people

People are the fundamental elements that make the SSDS service model work, with 99% of the

company’s outgoings being salaries. “We look after our people,” says David. “Without them we would have no show to run, so it’s critical to our business that we uphold a very people-centric focus. To date, we’ve had no industrial action and we’ve continually maintained an excellent staff retention rate. Turnover in NQ is minimal and considering how many employees we have here, that speaks mountains about the quality of our business.” Staff recognition is delivered both informally and formally across all levels of the business. “We’ll reward staff with gifts such as movie tickets or an invitation to the SSDS corporate box for Cowboys home games,” explains David. “A large proportion of our staff would not have access to such an experience otherwise and it really means a lot to them and indicates how much we appreciate them.” The formal staff reward plan incorporates Star Performer Awards, with staff nominated from four categories. “Nominees attend the Annual Gala Dinner held in Brisbane each year and the winner attends the annual Serco awards and may be flown to the UK for the International Serco Awards, which is just a huge acknowledgment,” tells David. “We had one of our Queensland staff awarded the honour only a couple of years ago.”

Community contribution

As a supporter of all people, not just their own, SSDS is an active contributor to charity organisations Cootharinga Society of North Queensland and the RFDS, sponsors the annual Bill Coolburra rugby league shield and funds the Palm Island Skipjacks annual trip to face the Army’s own team, the NQ Thunder. SSDS also runs an annual charity golf day benefit, which sees 30—40 teams participate. Traditionally, funds raised have gone directly to Cootharinga or

the RFDS, but this year SSDS supported a different charity and approximately $10,000 was raised for the Make a Wish Foundation.

Contract celebrations

“Celebrations for the 20 year contract anniversary are in play and as much as we’d like to hold a joint celebration, we run crews around the clock, so there is no possibility of pulling people out of their roles to all meet in the one place at the one time,” explains David. “We’ll hold separate celebrations at the RAAF Base here in Townsville, in Cairns and Rockhampton and to acknowledge all of the people that have made the services contract such a success.”

Develop, create, innovate Story by Tracey Lee Gordon Photography by Amber Burling

In November 2012, The NQ Small Business Development Centre caught a wave of fresh energy with the appointment of Sharyn Brown to the role of CEO. A successful business owner with an accounting background, Sharyn’s also marketing savvy and a qualified counsellor, and she’s lifting the lid on one of Townsville’s most powerful business resources.

acking off the success of The NQ Small Business Development Centre’s 2013 North Queensland Business and Franchise Expo, August will see the rebranding, including renaming, of the centre to Townsville Business Development Centre (TBDC). The centre’s new website has been launched in conjunction with a strengthened community engagement effort, a new workshop program and a heavy focus on raising brand awareness in the region to all businesses, of every shape and size.

can network with peers from other industries experiencing the same growth challenges, with many leveraging from one another to maximise opportunities. Programmed support is available continually and reviews undertaken with tenants to really drive an accountability culture into each business before they graduate to their own premises.

TBDC offers members subsidised business services that encompass and support the entire lifecycle of business development. From concept and planning through to ongoing training, workshops, accounting services, marketing consultation and certificate courses in business management. The centre houses a state-of-theart training facility and fully equipped boardroom, available to the public for bookings and at a discounted rate to members.

Leading by example As a not-for-profit organisation, the centre operates under a board structure and although historically it has received government funding, Sharyn is passionate about maximising marketing opportunities and generating revenue streams. “As CEO I report to our board and it’s been great to have their support and approval with the new initiatives we’ve rolled out,” shares Sharyn. “Donnie Harris, a partner at Roberts Nehmer McKee, is the centre’s Chairman; he’s great to work with and offers a very stabilising force to the centre as a mentor, support and our biggest advocate.

For start-up businesses, a key benefit of the centre is the Incubator, which encompasses 35 separate and affordable commercial premises, offering the additional benefit of a team environment. Tenants

“Currently operating without the benefit of funding, it’s important the centre demonstrates its capacity to function as an operational business itself,” Sharyn explains. “Planning, strategy, careful

accounting and dynamic marketing all play a big role in the success of any business, including this one. A key example is our decision to retain the naming rights of this year’s North Queensland Business and Franchise Expo, when these are traditionally sold off to a sponsor.” This year the centre utilised the advertising opportunity to raise its own profile and to strengthen its relationship with Townsville Enterprise Limited, the Townsville Chamber of Commerce and the Townsville Business Women’s Network. “We held a Q&A session at the networking event on the Friday night of the expo this year to communicate and clarify the individual and common functions of our organisations. It’s really important we collaborate as a support mechanism to ensure long-term business sustainability in Townsville.” The centre has also recently partnered with the Townsville Bulletin and Success Business Magazine in the highly affordable Ad-Plus 12-month marketing and media campaign package, which incorporates advertising, marketing consultation and the Certificate IV in Business course, offered through TBDC. “Townsville has such a wealth of resources at its fingertips and it really is the aim of TBDC to leverage all of these to ensure that any startup, emerging or existing business has all of the support they need to do what they do well and make a positive contribution to the regional economy in the process.”

successbusinessmag.com.au

THE GREAT AUSTRALIAN BAKE OFF! By Marco Della Valle. Station Manager at Win Television.

As Station Manager, Marco is responsible for putting together the comprehensive news bulletin five nights a week, supporting 23 staff on a daily basis and watching his clients’ businesses grow.

THE ULTIMATE KITCHEN BATTLE is set to erupt when WIN Television serves up its brand new TV dish in 2013. Ten home-baking enthusiasts will be put through a series of gruelling elimination challenges, baking a mouth-watering selection of cakes, pies, tarts, pastries, bread, biscuits and desserts, in the hope of being crowned Australia’s Best Home Baker. The Great Australian Bake Off is hosted by the versatile Shane Jacobson, one of Australia’s favourite personalities and best known for his role as “Kenny”! Shane is joined by co-host Anna Gare, a home cook extraordinaire who has become one of Australia’s most favourite TV chefs. Dan Lepard, an Australian baker based in the UK, is one of two judges for The Great Australian Bake Off. Lepard, who is currently leading the contemporary baking movement, is the baking correspondent for The Guardian and The Observer, as well as being the author of best-selling baking bibles. Returning to his home state of Victoria, Lepard’s joined by co-judge and fellow Australian Kerry

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Vincent. Best known for revolutionising the wedding cake industry in the USA, Kerry has also been nicknamed ‘the Simon Cowell of Cake’ from her judging role on American television’s Food Network.

tastiest delights, displaying improvement and consistency for their dish. At the end of each week the baker who has least impressed the judges will be eliminated from the competition.

To claim the title of Australia’s Best Home Baker, the contestants will be put through their paces in challenges over eight weeks in the bake off kitchen. The enthusiastic bakers will heat up the kitchen in a custom-designed marquee in the grounds of beautiful Werribee Mansion, just outside of Melbourne.

Ultimately there can only be one prize. The winner of The Great Australian Bake Off will take home:

Hundreds of hopeful contenders came forward but only 10 of the most passionate and skilled home bakers made it through to battle it out in Australia’s first series of The Great Australian Bake Off. The contestants will have to prove they can deliver outstanding bakes in three increasingly difficult challenges based on a different baking theme for each episode.

• A Baker’s Retreat: Five days of luxury spa pampering at The Byron at Byron Resort and Spa on the beautiful New South Wales coast in Byron Bay.

Each week the judges will name one of the contestants as Star Baker. The winner of this title will be the baker who serves up the sweetest and

• A Harvey Norman Dream Kitchen Bakeover Makeover with everything for the kitchen including oven, fridge and a selection of appliances.

The Great Australian Bake Off airs Tuesdays at 8pm on WIN Television.

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Trevor Goldstone, Director, Business Development & Operations Faculty of Law, Business and Creative Arts at James Cook University, speaks to Success Business Magazine about life’s choices.

hese days a career path is not what it used to be. There was a time not too long ago when your career path was set early on, based on the aptitude and interests that were evident when you were young and what your teachers, parents or friends guided your thoughts towards. This well-meaning advice was often to look towards where there were secure and plentiful jobs, which would provide a stable and sensible long term career through to retirement, albeit that many of them where not the most exciting. Most of us undertook study or an apprenticeship in a chosen area and that was pretty much it – your professional pathway, with relatively few deviations, was set and the journey through your career towards retirement was underway. Today of course the world has changed completely and life is now full of ‘options’. Many of the jobs available today were not even envisaged when many of us left school. Indeed, as the nature of Australia’s economy has evolved significantly over the past 30 years, so has the menu of professional directions and opportunities available for both school leavers, and importantly, mature workers to consider. The result of this is that it is now more commonplace for people in their mid careers to – well, do something completely different. Those in our 40s and 50s have begun to learn a lot from the younger generation in terms of recognising opportunities for career change and grasping them. Indeed, for those of us who have been in the workforce for say 10, 15 or 20 years, who have built a significant base of experience and expertise, there are many opportunities to use these valuable professional assets to create new, challenging and potentially exciting careers. It all comes down to your attitude towards taking a risk and desire for change.

Which way will you choose when you reach the fork in the road?

This is why we sometimes see teachers becoming small business operators, accountants becoming hospitality entrepreneurs, carpenters becoming real estate agents and bank managers becoming CEOs of not-for-profit organisations. It happens when someone realises that they have a great deal of experience and passion to offer and are looking for (or have already identified) a new profession where they can make a difference, take on a new challenge and open their minds to learning about a different world. In the end it’s your choice as to what career options you may wish to consider, or even if you wish to take a change in career direction at all. Of course some have taken on career change many times as their career paths have progressed, each time building and shaping their capability to suit the circumstances required at the time. Often the key to career change is the knowledge base you have. Career changers tend to continue to learn and to build up their knowledge base and in turn this opens up more opportunities for them to consider. Here at James Cook University we see many established professionals (such as teachers, social workers, police officers, project managers…the list is endless) who are building their management and business capability through studying a Bachelor of Business or a Master of Business Administration in order to add depth to their knowledge and skills base. They are doing this to build on their careers to date, and for some, so that they can be prepared to take that fork in the road towards a new career when it comes along. Which way will you choose when you reach that fork in the road?

successbusinessmag.com.au

Education & training Highlight

Education & Training Throughout the following pages is a superb showcase of providers to further develop the EDUCATION and TRAINING for yourself, your team, or your family members. Not only is this highlight packed full of options, even better news is that all providers are North Queensland based, giving you that personalised service delivery that is critical when it comes to learning and development. In modern business, the internet assists our access to a vast array of training and education options, coupled with face-to-face delivery, participants are almost guaranteed to gain a greater understanding. Allow this highlight to become your shopping list of providers that are primed to make you and your business more efficient and profitable. How fulfilling life is, when you invest in the future of those you share each day with.

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Education & training Highlight

Tick of approval Results mean different things to different people, and to Kathryn Chapman it’s far more than a certificate you hang on the wall or an award you can add to your resume; it’s about changing lives.

Kathryn has spent the past 20 years in the education and training sector developing her own skills as a trainer and educator. But it is in her current role as Director of her own training company; Choice Training, that Kathryn is seeing the hard work pay off. “It’s about improving people’s lives, that’s what drives me,” she offers as a reason to keep going. “Sure times have been tough for our clients over the past few years, but those that have kept investing in their people are seeing the rewards.” The rewards she is referring to are improved skills in the workplace and at home. Kathryn has positioned herself as a workplace literacy and numeracy specialist, which has seen her spend time working with tradespeople, field assistants and office staff to improve their communication skills in the workplace. She’s worked with their supervisors to learn the specifics of their job and tailored the program to suit that person in that workplace. “One day I’d be working with someone on a railway track in Western Queensland, showing them how to better utilise maths skills to calculate how long they can work on the track before moving away safely for the train to pass. The next week, I’d be working with a workshop foreman assisting him to write his business report, enhancing his communication and writing skills as we went.” As Kathryn reflects on spending time travelling throughout regional Queensland, she recalls a story demonstrating her version of results. “I had worked with a guy out west over a 12 month period as part of a large workplace English language and literacy program. He was telling other workmates about the work we had done together and I was feeling very proud – he had come a long way. He said to his mates, that he had learnt some skills for work and that was good, but now his reading skills had improved he could read the subtitles on SBS. I asked him did that mean he was able to watch more TV channels now, assuming that would be life changing, but he said no, I still don’t watch it, but at least I know what I’m turning off now!” chuckled Kathryn. “I’ve learnt

never to assume. I know we’re helping people’s lives, but sometimes I don’t know how.” After talking to Kathryn for only five minutes, you realise quickly that she is very down to earth and understand how she can chat to almost anyone. “That’s how most of our training programs start,” she offers. “I get talking to the manager of a company about their workforce and realise very quickly how I can link them in with government funding to assist them develop their whole workforce. It’s the customised training that I really love, and working with like-minded people. By working together to improve their workforce, we know we are improving their personal lives also.” In between designing and delivering workplace literacy and numeracy programs, Kathryn keeps busy delivering management training courses, training other trainers, and has been called on to participate in government planning sessions outlining the future of workplace literacy and numeracy training in Australia. More recently she has complemented her role at Choice Training with a consultative service assisting others establish themselves as a registered training organisation and gain the official tick of approval. “Our industry is very tightly scrutinised and regulated, but sometimes it just makes sense for a company to become their own training organisation. I’ve been doing it for years and know my way around the registration and auditing process, so I’m happy to help others.” It’s this sense of giving that carries through to other parts of Kathryn’s life. She is a Board Member of two not-forprofit organisations and if you are looking for her on the weekend, you’ll most probably find her at the football field. “My husband Luke has always been involved with football, and I’ve loved it since I was a kid. So helping out at footy is a big part of our lives. We love it.” It’s clear that Kathryn loves helping others, and it’s not just about winning the game, it’s about improving lives.

successbusinessmag.com.au

Education & training Highlight

CHOOSE THE CATHOLIC SCHOOL DIFFERENCE Catholic Education

“

I came that they may have life, and have it abundantly.

”

- John 10:10

Townsville Catholic Education is preparing for one of the most important developments in the history of education in Queensland, with the move of Year 7 to secondary in 2015.

opportunities to become involved in social justice projects and a range of extracurricular programs that enhance their educational experience and broaden their awareness of the world around them.

In 2015, Year 7 will become a part of the secondary school system, bringing Queensland schools in line with other states.

Students in Catholic secondary colleges are eligible to work toward their OP or can access other pathways of study and training through the VET program. Careers counselling, pastoral support and preparation for adulthood are vital components delivered in the secondary program.

In Catholic secondary colleges throughout the Townsville Diocese, construction projects are in full swing in preparation for this move. New buildings, facilities, specialist teachers, curriculum and pastoral plans are well underway to ensure the first group of Year 7 students have a smooth transition from the primary to secondary environment.

A sense of community is integral to the life of the Catholic secondary colleges and parents/carers and families are encouraged to become actively involved in their child’s education journey.

Catholic schools provide students with a holistic education – striving to develop the full potential of each individual academically, spiritually, socially, emotionally and physically.

Information on all Catholic secondary colleges in the Townsville Diocese is available on the Townsville Catholic Education Office website www.tsv.catholic.edu.au.

Catholic secondary colleges are vibrant learning places that promote living life to the full. Students not only receive quality, faith-based education, they are encouraged to become active participants in their local communities and responsible stewards of our environment. Students are provided with

You can keep up to date with Catholic education through social media – Facebook, Twitter, Youtube and Pinterest.

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Skill360 Workforce Solutions

It just works. Skill360 has always had a reputation for providing industry leading Apprenticeships and Traineeship services. Now, Skill360 are proud to offer Skill360 Workforce Solutions. From our industry leading apprenticeship services to permanent recruitment, Business college to Trade Training, Skill360 Workforce Solutions partner with you to provide solutions that work.

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Education & training Highlight

“

Together, we save employers time, resources and hassle with the added benefit of being the local arm of a large regional company

”

Local people making workforce solutions work Skill360 Australia

Bricks and mortar, local people and years of experience: These are the advantages Karyn Wybenga, Skill360 Australia’s Employment Services Manager, says her team has when it comes to skilling North Queensland businesses for the future. Skill360 Australia has been firmly established in the Townsville region for a number of years recruiting, employing and training staff for local employers.

Queensland region, making us a one-stop local shop for employers hiring apprentices or trainees,” explains Karyn.

apprentice or trainee she works with. This results in not only matching the right employer with the right candidate, but helps them capture their full potential.

When it comes to her team, Karyn says she has one more secret weapon: the recent appointment of Townsville local Brad Smithson as Sales and Employment Co-ordinator.

“At Skill360 we make it easier for employers to get on with taking care of their business. Our workforce solutions include short-term labour hire, permanent recruitment and group training – managing the employment and training process involved with hiring trainees or apprentices for businesses. As a Registered Training Organisation, we offer trade training, and corporate training from short courses through to diplomas. Skill360 is also contracted by the Australian Government to run Australian Apprenticeship Centres throughout the North

“Brad Smithson is a great addition to our team because he has six years of experience working with apprentices and trainees. Brad knows the ins and outs of finding the right apprentice or trainee for any business and mentoring them to succeed. His skills also complement and add value to our existing team, which includes Employment Co-ordinator Danni Ruggieri and Business Administration Trainee Tanith Samuell. Having worked in Townsville for 16 years, Danni has developed a keen business sense and sees the bigger picture for each business and

“Together, we save employers time, resources and hassle with the added benefit of being the local arm of a large regional company that has been growing for nearly 30 years. We can tap into Skill360’s larger knowledge base at any time,” says Karen. “Most of all, our Townsville team appreciates the importance of building strong customer relationships. We’re here to help industries grow, and the best thing about us is our office is here in Townsville and we are local, experienced people with a vested interest in helping local businesses succeed.”

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Education & training Highlight

“

Together, we save employers time, resources and hassle with the added benefit of being the local arm of a large regional company

”

INVEST IN YOUR BUSINESS

sAFETY AND lEARNING TECHNIQUES Looking for motivational and energetic workplace trainers to develop and refine your skills and those of your staff? Safety and Learning Techniques (SaLT) has been assisting people throughout Australia for the past 18 years. SaLT specialises in risk management process development, writing operating procedures all the way through to developing safety management systems. Director Jodie Cronin uses connections she has developed in Townsville over the past 12 years to audit and tailor training systems to suit individual client needs. Where SaLT differs from other training organisations is its expertise in auditing and compliance. The scope and complexity of auditing your business is determined by your industry legislation and Australian and International requirements. SaLT can work with your organisation to develop a framework and a set of documented policies and procedures to systematically manage health, safety, environment and quality in the workplace. SaLT consultants work together with your team to adopt a successful management system, ensuring a safe work place through identification of hazards and implementing appropriate controls.

Supporting its growth, SaLT has recently partnered with a dynamic registered training organisation and is now able to offer further services in nationally accredited training and qualifications in areas of Work Health and Safety (Cert IV WHS), Frontline Management (Cert IV FLM and Diploma of Management) Training and Assessment (TAE) and First Aid, including workplace first aid, asthma and anaphylaxis, and low voltage rescue. The team at SaLT are not your usual workplace trainers, they explore ‘out of the box’ concepts and have devised a method titled Teabag Training – choose your flavour (topic/s) and your strength (duration), then they customise the training session to your needs. As a result, you receive the exact training to benefit your business, delivered in an efficient forum. Full details of Teabag Training are available at www.saltinfo.com.au, and below are a few topics covered: • • • •

• • • • • • • •

Manual handling (hazardous manual tasks) Communication skills Risk management Customer service Safety inductions MBTI – Myers Briggs Type Indicator Safety leadership Team building

Throughout each training course, you will develop skills to immediately take back and apply in your business. To keep up-to-date with all the training courses available, subscribe to SaLT’s newsletter via the website or email enquiry@saltinfo.com.au. Call SaLT today on 07 4788 9387 or 0421 444 041, to book your free business assessment and enquire about discounts for returning clients and group bookings.

Hazard identification and risk assessment Assertiveness skills Hazardous chemicals/dangerous goods Conflict management

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“

We have a team of executive coaches on staff and a network of associates

”

DEVELOP YOUR TEAM AND BE REWARDED Learning Partnerships

Learning Partnerships is a people development organisation that believes in developing people, teams and individuals to thrive and be the best they can be. We develop potential through: • • • • • •

Executive and professional coaching Leadership programs Strategic facilitation Conflict management coaching Professional development Accredited training and assessment

We like to think that during the global downturn, Learning Partnerships has been a statistical exception. Despite the demand for people development services dropping since the Global Financial Crisis, we are excited to have grown in capacity and diversified our capability over the past few years. We are living and breathing our business philosophy of developing people, teams and organisations to thrive and be the best they can be and what makes us exceptional is our values, partnerships with organisations, diversity of offerings and our eclectic staff.

We believe that we are one of the few businesses in the region with a coaching capability; we have a team of executive coaches on staff and a network of associates who can bring various styles of coaching to the marketplace from executive and corporate coaching through to conflict management coaching and business coaching. This is an area where we have seen a great deal of growth as businesses understand the value and have begun participating in successful coaching programs with us. HRCOACH statistics report, ‘Coaching is prospering as business leaders and managers witness the return on investment coaching provides to their staff and organisations’. Businesses aren’t recruiting heavily at the moment, but they are looking for efficient and effective ways to develop their people. Coaching provides a real learning and development option for busy, time-poor managers and executives. Learning Partnerships has been able to grow its capability during a difficult period for business. We have been successful by investing in ourselves even when life is lean. The market will improve and we are positioned to meet the needs of our present and future partners when they are ready to change up a gear. What is happening in the accredited training side of Learning Partnerships? We have also diversified and grown within our respected and established accredited training capability. We have a few exciting new things happening in the accredited training arena. BSB41412 Certificate IV Work Health and Safety For those managers that want to improve productivity, get ahead of the competition and provide a safe workplace, we now offer the new BSB41412 Certificate IV Work Health and Safety course (see learning partnership advertisement). This will also update you on the Work Health and Safety Act 2011. Be ahead of the game in Certificate IV in Training and Assessment For all trainers and assessors, Learning Partnerships is now running regular one day workshops on understanding and addressing language, literacy and numeracy issues in training and assessment practice. Successful completion will result in a statement of attainment for TAELLN401A. From July 2014 the Language, Literacy and Numeracy unit (TAELLN401A) will become a core unit and every qualified trainer and assessor (Cert IV TAE) will need to ensure they have this unit or the equivalence by July 2015. Are you managing training and assessment? Are you delivering the Certificate IV in Training and Assessment? Are you designing training? Learning Partnerships is offering recognition pathways for the Diploma of Vocational Education and Training (TAE50111) and Diploma of Training and Design (TAE50211). Learning Partnerships also offers RPL for the Double Diploma (TAE50111 and TAE50211), depending on electives chosen.

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Education & training Highlight

Injury Prevention Training ACCESS THERAPY SERVICES

A common misconception amongst employers is that injury prevention is something that they can’t afford to do. Newsflash! You can’t afford not to do it. Did you know that compensation claims in Queensland alone cost $1.3 billion in 2011-2012? Queensland (and Tasmania) recorded the highest serious workers’ compensation claims in 2008-2009, half of these (43%) were sprains and strains of the muscles and joints and the preliminary data for 2009-2010 show similar patterns. Injury prevention is not just for ‘big’ or ‘heavy’ industries, it is for every industry. Most workers don’t know how to adjust their office chair or workstation correctly and they don’t know the correct manual handling techniques. These are simple to learn and can make a significant difference to a person’s physical health and their productivity. Injury prevention training is also another way to comply with the recent changes to the WHS Act 2011, so give us a call for a free quote. Safe Work Australia. Compendium of Workers’ Compensation Statistics.

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Think TAFE for training

Flexible study

options

Highly

qualified teachers

to university

1300 1300 84

Tailored training

www.barrierreef.tafe.qld.gov.au

1603 I RTO ID 0656

Pathways

Over 200 Diplomas & Certificates

Education & training Highlight

“

Students can gain a Diploma qualification in just 12 to 18 months of study

”

TAFE training is a smart investment in your future BARRIER REEF TAFE

As the region’s largest provider of vocational education and training, Barrier Reef Institute of TAFE is committed to providing flexible training options to meet student needs.

Students can gain a Diploma qualification in just 12 to 18 months of study, and TAFE qualifications are nationally recognised. A Diploma qualification can also provide credit towards a university degree.

TAFE has expanded the delivery of para-professional training, with many Certificate and Diploma courses now offered externally, which Robyn Dyer, Institute Director says appeals to most students.

Dual qualifications are on offer too where students can combine two TAFE qualifications, saving time, money and doubling their employment opportunities.

“Students can choose to start their training at any time, learn at their own pace and work while they study,” explains Robyn.“Employers also benefit as there is less time away from the workplace for training – maximising productivity.” TAFE offers Certificate and Diploma training in Business, Business Administration, Frontline Management, Human Resources, Project Management, Small Business Management, Management, Business and Commerce. Training is developed in close consultation with industry and teaching staff are highly qualified with years of industry experience.

For university seekers, TAFE students can choose to study a combined Diploma/Degree program and secure a place in the university program once they successfully complete their TAFE training. The Diploma of Business and Commerce at TAFE provides entry into both the Bachelor of Business at James Cook University, as well as the Bachelor of Business and Bachelor of Accounting at Central Queensland University. TAFE also works with small and large corporations across North Queensland, both in the private and government sectors to deliver training in the workplace.

of the organisation with a focus on staff retention and up-skilling for future promotion and career enhancement. Diploma graduates have secured middle to senior management, supervisory and team leader positions. For students who have years of on-the-job experience but don’t have a formal qualification, they can undertake a Recognition of Prior Learning assessment through TAFE, where their skills and knowledge are matched to current industry qualifications to gain formal recognition. The recognition process can also identify any gap training you may need to obtain a formal qualification. For TAFE training opportunities visit www.barrierreef.tafe.qld.gov.au or phone 1300 1300 84.

Training programs are tailored to suit the needs

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What if nobody worked for you? By Anita Hagarty. Managing Director at Achieve Group.

I had the opportunity to read this really great article a number of months back……it’s stuck in my mind to the point that it has actually made me rethink the way I interact with my own staff. The article, What if nobody worked for you? by Jonathan Raymond challenged the thought that not one of your employees work for you – they work for themselves. Interesting! Surely this isn’t possible? But the more I thought about and looked around my own environment I started to think...maybe this guy’s right. Have a read of what he has to say!

As a business leader there are plenty of messages you get to the contrary. It looks like people work for you if you focus on org charts or position agreements or performance incentive programs. And it feels that way if you have to step in more often than not to make sure that things get done. It seems like you need to fix something to create more ownership on the part of your employees. What if you need to break something instead – a way of thinking about management that isn’t serving you or your business anymore.

They’re simply not in it for your reasons, they’re in it for their own. This is the best possible news and at the same time seems like a management paradox.

What if your employees work for themselves first and the business second? And the purpose of having a manager is not to fight that reality, but to support it?

Simply put, it’s hugely challenging to work for someone else and really own your job at the same time. Remember, it’s part of the reason – maybe the main reason – you went into business for yourself.

It’s true that the traditional (and in most businesses under-developed) tools serve a purpose – position agreements, etc. They help establish the structure to support your business model, tie each employee

to specific results, and provide the ground rules and company-wide standards for performance. But the key is to hold them loosely – not as a rigid set of controls – but as a set of living guidelines that open up room for the thing you really want: selfresponsibility. As a manager, your job is to help other people get better at theirs. When you do this, you automatically serve the business objective. You do this not by making rules but by setting examples. And there is no more powerful way you can do that than by being transparent (in an appropriate way) with how something you didn’t see about yourself is affecting the business in a negative way. There are no islands – nobody exempt from working on it – in a great business. And the higher up you are on the org chart, the higher the bar. To read the full article contact Achieve for the link...

MICHELLE MAGUIRE HR Advisor to support NQ Region at Serco Sodexo Defence Services

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Plan the work, work the plan By Bree Dwyer. Brand Manager at The Marketing Factory.

As Brand Manager for The Marketing Factory, Bree is responsible for developing great marketing campaigns for small and large organisations throughout North Queensland. Starting a new business without budgeting for set-up costs is like going on an overseas holiday with no spending money. Imagine planning a fabulous getaway, boarding the plane all excited and then arriving at your destination with no money to enjoy your holiday. It’s the same as new business start-ups. I often come across excited new business owners embarking on their new adventure, eager to get started on the look and feel of their brand. They’ve had an idea for a new product or service and are ready to hit the ground running. They’ve budgeted for some start up items including business name registration, a new vehicle or stock, but haven’t considered what market they will engage in and how they will let that market know about the new venture. Starting a new business is exciting. You have this great idea to launch a product and service but have you considered the costs involved? Have you got a marketing plan in place that will work with your overall business plan and budget? A good marketing plan isn’t a high-level theory document that takes 300 pages to print and sits on a shelf gathering dust. A good marketing plan details who you want to do business with and how you will engage with them. It isn’t just the communication strategy, but also plans for the resources you need to get the job done. Some key elements to consider include: • Getting the right logo – you can’t make a first impression twice. • Stationery – this is one of the most common

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communication pieces your customers receive. • Signage – does it differentiate you from your competitors? • Website – it’s your sales person that doesn’t sleep. • Social media – where are your customers hanging out? • Email marketing – this is not just for selling! • Sales tools – what do they say about your business? • Advertising – it doesn’t have to be expensive. • Directory listings – can you afford not to? As a new product and service in the market you need to have a hook to get people to try your product. Think about all the products and services you currently use. More often than not you have your preferred supplier and have no reason to change to ‘try’ something new. By offering an alternative to the market, they need a reason to switch from their current supplier to you, and you need to be able to communicate this clearly. When considering these elements and other key topics included in your marketing plan, there is a element of control you want to keep. After all, this is your idea, your business. However, as with all functions of business management, there are professionals available to assist and advise. A good marketing professional will want to get to know your business and your vision, allowing you to maintain control, whilst guiding you in the right direction to achieve your business objectives. It’s important to get it right the first time, so you don’t waste time or money, re-doing it all again in two years’ time. When selecting a marketing professional to assist

you grow your business, you need to consider a number of factors: • Location – are they easily accessible? • Experience – what other marketing campaigns have they worked on? Ask to see some examples. • Quality – do they offer the cheap option, or the higher quality option and can they explain the difference? • Communication – can you sit down and meet them face to face to discuss your needs and objectives. You don’t want to trust something this important to just anyone. • Turn around times – what are they? Are they able to communicate this upfront? • Service offering – are they just web designers, or just printers or can they offer everything you need? • Holistic – are they willing to talk to your accountant, architect or business partners if required? It’s important that all of your advisors are singing off the same song sheet. • Original ideas – can they offer creative ideas or are they just using a template? Don’t blend in with your competitors. They should be able to propose ideas you haven’t even considered. • Budget priorities – can they assist you to prioritise your investment? You want to get the most bang for your buck. And remember when working on your marketing plan – dream big, plan for the big picture, plan to succeed! Then find professionals to help you work your plan and achieve your business objectives in a manner that suits you.

CHEERS & BEERS

Coca-Cola Amatil Warehouse Opening Coca-Cola Amatil Warehouse Photography by Tella Photography

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Crown on Palmer Launch Event Crown on Palmer

Success Business Magazine 2nd Birthday Lobby Bar â&#x20AC;&#x201C; Jupiters Townsville

Take 5 for Kids High Tea Crown on Palmer

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YOUR VIEW

How do you measure success?

jAY BARTLETT

Allison McKay

Kim Bartlett Master Jewellers

Ribs & Rumps

Albert Schweitzer’s notion of success resonates well with my own ideals, “If you love what you are doing, you will be successful”. I find success is defined by the creative freedoms I place on myself. My own expectations, aspirations, and attitude, along with the amount of work I am willing to put in to achieving my creative dreams. I also see it as the quality of the journey when following my own path – by simply setting seemingly impossible goals, and then reaching them. Personally, success is characterised by the results of events, innovations and experiences unfolding and bound together by the choices I make every day. And by what I can achieve when I set myself free to think inversely about a jewellery design or a business decision. Success is also about applying this way of thinking to other areas of my life as a husband, father and friend. So, for me, the meaning of success is more about carving out my own vision, the people in my life, the relationships I’ve formed, and living my life with intent and purpose. If I can end my day and say that I spent productive energy on the things that actually matter to me, then I have truly succeeded.

Success to me is being able to work out a balance in life. The balance between having a career and a family and being able to achieve your best in both areas. All too often I hear people say, “you just can’t do it all”, even though most of the people I know are giving it a good go. Parenting, working on a career, social life, exercise and down time are all important to me feeling successful in my life. Success takes on many faces when considering your work or personal life. Having happy healthy children who I watch each day become good, grounded sensible adults is just as rewarding as managing a very successful business. Success for me in business is guiding the people we employ to develop into amazing leaders. Watching them grow and take on their own leadership styles makes me very proud. Knowing they have listened, learnt and then run with ideas we have worked on together is where I get my wins. Being able to live in this beautiful city in my own house with my family and get up each day as happy as I was when I went to bed. That’s success for me.

Dennis DiBartolo

RACHEL DEAN

Altitude Wealth Solutions

WIN Television

Success for me is divided into three categories being family, business and personal. I believe it’s imperative to have goals and have these revised and updated regularly. Success is a moving target as once you have achieved something, you are always pushing yourself to new limits which you never thought were possible. As parents, we sometimes find it difficult to measure success within the family and are constantly questioning our parenting skills. My wife and I often ask each other, “What makes a successful family environment”? With so many challenges facing our kids, we believe success is about providing them with a solid foundation to help them prosper in this fast moving world. Success in my business is being client focused. We measure success by how successful our clients are in meeting their financial and lifestyle goals. Success also means standing the test of time and being able to grow your business regardless of the economic environment through quality advice. Finally, success personally is to continually challenge myself to achieve goals I never thought I could or would. It’s amazing what can be achieved if the mind thinks it’s possible and you’re prepared to work hard.

Success gains the view of the business community to find out

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Success for me means living a balanced life and having the freedom to live my life as I please. It is also about challenging myself each day and stepping out of my comfort zone to face even the smallest of fears in my work or personal life. I believe this is the only way we grow as a person. I also love beautiful things and have a long list of places around the world I would love to visit, which means I need to be successful in my job to give me the freedom to do the things I want to do. I am not a person driven by money alone, so being successful within my career and work life is about doing a great job and being able to go home each day knowing I did my best for the company I work for and the clients I work with. I have always found the money will always follow if you have put in the hard work and done your absolute best with whatever you have been given to do.

WORD SEARCH

just for fun.

o COWBOYS

o FISHING

o WEATHER

o CAMPING

o THE STRAND

o MUSEUM

o UNIVERSITY

o SPORT

o ARTS

o CASTLE HILL

o CULTURE

o SHOPPING

o HORSE RACING

o MAGNETIC ISLAND

o SCHOOLS

o COMMUNITY

o THEATRE

o RESTAURANTS

See if you can find all the Townsville related words from the list below. Remember to tick them off as you go! Please visit successbusinessmag.com.au for answers.

Prize Winner - Katherine Thornton from Townsville Hospital & Health Services won a $200 Hairhouse Warehouse voucher.

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CALENDAR OF EVENTS Network your way to success with our three-month regional outlook.

AUGUST

McDonaldâ&#x20AC;&#x2122;s Townsville Running Festival Tobruk Pool end of The Strand

Australian Italian Festival

Palmer Street Jazz Festival

NQ Toyota Cowboys vs South Sydney Rabbitohs

14-18

Hinchinbrook

1300SMILES Stadium

Palmer Street, Townsville

Townsville Cultural Festival Strand Park, The Strand

NQ Toyota Cowboys vs Gold Coast Titans 1300SMILES Stadium

Townsville Amateurs Races Cluden Racecourse

Dancing with the Townsville Stars Riverway Arts Centre

NQ Toyota Cowboys vs Newscastle Knights 1300SMILES Stadium

SeaLink Magnetic Island Race Week Magnetic Island

10 76

Townsville Seafood Festival Flinders Street East

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Townsville Defence Legacy Ball Townsville RSL Stadium

SEPTEMBER

Burdekin Water Festival Parade Ayr

NQ Toyota Cowboys vs Wests Tigers

1-8

1-4

1300SMILES Stadium

Strand Ephemera

The International Adventure Games

7-8

The Strand

Magnetic Island

Townsville Home Show & Camping Expo

Townsville Entertainment & Convention Centre

Magnetic Island Bay Dayz Festival Magnetic Island

NRL Grand Final ANZ Stadium, Sydney

21-22

6-8

11-12

Townsville Triathlon Festival The Strand

Townsville BMW Sensation Food & Wine Festival

OCTOBER

Strand Sunset Cinema Strand Park, Townsville

Victoria Bridge, Townsville

12-13

Xstrata Greek Festival Riverway, Townsville

Asian Market Forum Townsville Civic Theatre

21-22

25-27

CMC Rocks North Queensland

Townsville Fashion Festival

Reid Park, Townsville

TBC

Holiday Calendar

Public Holidays

AUGUST 2013

SEPTEMBER 2013

MON TUE WED THU

FRI

SAT

SUN

MON TUE WED THU

School Holidays

OCTOBER 2013 FRI

SAT

SUN

MON TUE WED THU

FRI

SAT

SUN

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your local news feed.

Celebrating 20 Years Serco Sodexo Defence Services (SSDS) has been providing services to Defence throughout Australia for 20 years and we will celebrate our 20th Anniversary in July. SSDS has been providing many services to Defence in NQ since 1999. We employ up to 600 staff directly in NQ as well as over 150 subcontractors throughout NQ. SSDS provide 22 different services to Defence in NQ, including Facilities Management and non-technical services.

Happy 1st Birthday Fratello Coffee is proud to announce that they are celebrating their first year in business. Thank you to all our loyal customers that have supported us in our first year.

New Product Arrives Suppelle Cosmetic Injections is pleased to announce the addition of Collagen Stimulators to their Anti-Aging Medical Procedures. Platelet Rich Fibrin Matrix is a procedure that utilises the growth factors from your own blood sample. Injection stimulates collagen production over 4–6 weeks to reduce fine lines, correct dermal defects, increase tissue volume, improve skin quality and strength. Polycaprolactone is a dermal filler of soft biomedical microspheres that immediately corrects lines, folds and facial volume while stimulating collagen production for lasting results.

new appointments. New Addition to Learning Partnerships Learning Partnerships has been lucky enough to welcome Michelle Christie as the new RTO and Office Manager and Raelene Fewquandie as the new Principal Trainer and Assessor. Both Michelle and Raelene bring a wealth of experience and talents to their roles and to the organisation.

A Touch of Experience Touch of Utopia – Professional Hair Stylists would like to welcome Megan Macgregor to their team. Megan comes on board as an experienced senior stylist who is well-known in the local area. Megan is available on Wednesday (late), Friday and Saturday.

Joining the Family Deanna Musumeci has joined the KLP Family Law team as a Law Graduate. Currently completing her Graduate Diploma in Legal Practice, Deanna will be admitted as a solicitor towards the end of 2013. Deanna was born and bred in Townsville and brings her enthusiastic attitude to KLP to assist the Director, Kate, on client files. Amanda Edgerton has also joined the team as our Receptionist; with her friendly approach Amanda looks forward to assisting with your enquiry.

Welcoming a New Manager

Submit your business

news, achievements, staff movements in 75 words (or fewer) to katie@successbusinessmag.com.au

Fratello Coffee would like to wish the best of luck to their new manager, Hannah Bookallil at their Stockland Townsville store.

Adding to Success Success Business Magazine is excited to welcome Barb Santarossa to the team as Office Administrator. Barb’s experience and knowledge of the region is highly valued and we look forward to building further relationships with our clients.

The Factory Grows The Marketing Factory would like to welcome Sheree Latimer to the Factory family as Brand Manager and Louise May as Personal Assistant. Both are a welcomed force to continue delivering marketing excellence to our clients.

Making the Cut Hairhouse Warehouse would like to welcome their three new store managers. Felicity Edmonds at the Castletown, Tara Schurmann at Willows and Hayley Cazzulino at Stockland Townsville.

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